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TROUBLESHOOTING

2.1

Troubleshooting

D-SW-709

UM00C.08103

October 22, 2001

www.dpstele.com

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Summary of Contents for KDA 864

Page 1: ...For Microsoft Windows XX Windows ME and Windows NT Your Partners in Network Alarm Management T KdaW USER MANUAL UM00C 08103 October 22 2001 Firmware 3 1A ...

Page 2: ...elecom Said software and manuals may not be reproduced copied transmitted or used to make a derivative work by either mechanical electronic or any other means in whole or in part without prior written consent from DPS Telecom except as required by United States copyright laws Copyright 2001 DPS Telecom Notice The material in this manual is for information purposes and is subject to change without ...

Page 3: ...to the KDA 1 18 1 19 First Time Satellite Configuration 1 19 Monitoring the KDA 1 20 1 25 Section 2 Troubleshooting LAN Traffic and Commands 2 2 Spy Mode 2 2 2 3 Display Protocol and Connecting Software 2 4 Help and Technical Support 2 4 Section 3 Expansion Cards 4 and 8 Channel TBOS 3 2 8 and 16 Channel Analog 3 3 Analog Scaling Worksheet 3 4 3 5 Exp 832 Alarms and Relays 3 6 3 7 LR 24 and SR 24 ...

Page 4: ...SOFTWARE DETAILS D SW 709 UM00C 08103 October 22 2001 www dpstele com Software Details ...

Page 5: ...rary number 1 9999999 used for reporting alarms to T Mon masters Site Name Up to 24 characters Descriptive only does not affect system oper ation in any way Comment Up to 30 characters Descriptive only does not affect system oper ation in any way D SW 709 UM00C 08103 October 22 2001 www dpstele com ...

Page 6: ...Type T KdaW supports the following firmware type and versions Standard versions 2 1G and later Timestamp version 1 4B and later KDA E2A version 1 0B and later KDA832 T8 version 2 0 and later Certain features may not be available in all versions any ver sion limitations will be noted T KdaW detects the firmware type and version of a particular KDA device when it connects to it and will notify the u...

Page 7: ...embly RS 232 Part Number D PC 635 10A 00 T202 Part Number D PC 635 10A 00 RS422 RS 485 Part Number D PC 655 10A 00 RS 232 to NIA uses fixed connection from RS 232 docking module to a DPS Network Interface Adapter NIA Part Number D PC 770 10A 0V For Dual RS422 and 212 pad select RS422 for Docking Module 1 and T212 for Docking Module 2 Note The NIA may be used only with Standard firmware versions 2 ...

Page 8: ...coder T212X external modem Number of Satellites Number of satellite KDAs installed Auxiliary Displays Number of General LCD Display GLD units and LED Bars installed Expansion Cards In Base Unit Type of expansion card installed in base if any In Satellites Type of expansion card installed in satellites if any Only the relay cards LR24 and SR24 are supported in satellites Note a Network Interface Ad...

Page 9: ...ng to a T Mon master Other DCP type protocols would only be used in special application TBOS may be used when reporting to third party TBOS masters E2A is used only when reporting to E2A masters ClrChan is used only when the KDA is being used as a commu nications link into an external serial device The external device is plugged into the primary port All alarm reporting is through the secondary po...

Page 10: ...rt Satellite Failure option will report which unit has the fail ure Satellite failures are reported on display 33 Satellite 1 is reported on point 25 satellite 2 on point 26 and satellite 3 on point 27 RTS Lead Time Time in milliseconds after serial port RTS handshaking is asserted that data bits start to be transmitted Ordinarily does not have to be changed but may be adjusted if communications t...

Page 11: ...narily does not have to be changed but may be adjusted if communications timing prob lems are encountered or delay is needed for relay keying RTS Tail Time Time in milliseconds after serial port data transmission stops that RTS hand shaking is cleared Ordinarily does not have to be changed but may be adjusted if communications timing problems are encountered or delay is needed for relay keying see...

Page 12: ...r is 5 when Respond with relay status box is no Generate COS on Clear Yes indicates the KDA will issue a Change of State COS report when an alarm clears No indicates it will not issue a report when an alarm clears ClrChan Protocol Settings Baud Data rate to use with the craft port inter face normally 1200 Parity Use with the craft port interface on the primary docking pad normally NONE Word Length...

Page 13: ...ames Get Enter the numbers or letters as assigned by the network administrator Set Enter the numbers or letters as assigned by the network administrator Trap Enter the numbers or letters as assigned by the network administrator Granular Trapping When checked reports system status using unique identification for each alarm or relay Pass Through Baud Rate Enter the pass through baud rate default is ...

Page 14: ...om 000 000 000 000 to 255 255 255 255 Gateway IPAddress Enter the Gateway IP Address of the KDA ranging from 000 000 000 000 to 255 255 255 255 Unit ID Assign an ID number from 1 to 255 if there are other units on the net Pass Through Baud Rate Enter the pass through baud rate default is OFF Use when connecting to an external device through the pass through port D SW 709 UM00C 08103 October 22 200...

Page 15: ...ry depending upon the modem type installed Secondary Port Configuration Site Phone Number Enter the phone number to dial to call into the KDA Primary Reporting Number Enter the primary phone number the KDA should call to report alarms Secondary Reporting Number Enter the secondary phone number the KDA should call to report alarms D SW 709 UM00C 08103 October 22 2001 www dpstele com ...

Page 16: ...en periodic alarm status reports dialed from the KDA to T Mon A value of 0 for both hours and minutes disables periodic status report ing Dialout Alarm Reporting Determines when the KDA will use the dialup link to report alarms as opposed to normal reporting via fixed connection on the primary port This entry works in conjunction with an entry on the Alarms definition page for each individual alar...

Page 17: ...nsion cards Base and Satellite Units Alarms Description Any useful name that may be attached to the alarm up to 21 characters This name is copied to KDA internal memory when con nected to standard firmware versions and later or Timestamp firmware version It is used only in the T KdaW program itself If alarms are being reported via SNMP alarm descriptions are obtained from this entry It otherwise h...

Page 18: ...Ports Secondary Ports alarms checked here will be dialed when they occur if communication fails on the primary port When Firmware Qual Time is the time period that an alarm must be active before the KDA will consider it to be valid and start to report it Range and resolution depends upon Qualification Units Qual Units time units tenths of sec onds seconds or minutes referred to by the Qualificatio...

Page 19: ...ne if the port is not used Baud Rate Select the baud rate of the port here Select from 1200 or 2400 for TBOS TELTRAC ports must be 1200 baud and have no selectable options for baud rate Parity Select the parity setting from None Odd or Even Odd is the default selection Stop Bits Select 1 or 2 Stop Bits RTS lead Time in milliseconds after serial port RTS handshaking is asserted that data bits start...

Page 20: ... the KDA Ports TBOS displays are selected from the range of 1 8 and must be sequential T kdaW will automatically adjust if TBOS displays are entered into an incor rect field TELTRAC addresses are selected from the range of 0 126 Any eight may be selected and entered in any order Duplicate addresses are not allowed There are eight TELTRAC addresses per port with one dis play per address Points 1 63...

Page 21: ...e data bits parity and stop bits of the connection device Connect To Shelf You may select the Shelf option once the base and satellite units have been initially configured Then plug into the base KDA Both the base and all satel lites are accessible through this connection Base Select the Base option to connect to just the base unit Then plug into the base KDA Note Each satellite must be initially ...

Page 22: ...A needs to be told that it is a satellite and not a base unit This is done by connecting to each Satellite KDA individually at its own front panel craft port 1 Create a database specifying the satellite count See Hardware Setup menu 2 Connect your computer to the craft port of the satellite 3 Click the Connect menu at the top of the screen to access the Connect options window 4 In the Connect To p...

Page 23: ...hen an alarm is in a change of state COS mode a red alarm button will be displayed on the Monitor KDAAlarms screen First click on the red Ack button to acknowledge the alarm Then the red Ack will turn green and the KDA will activate a relay Monitoring the KDA Indicates change of site Red Has gone into alarm Green Has cleared Click to acknowledge change of state Indicates current state Relays Relea...

Page 24: ...dog Reset Watch dog reset has occurred Points Locked One or more points locked Lost Provisioning Download configuration lost Memory Diag Fail There has been a CPU failure Exp Card Error There has been an expansion card error Reserved Modem Response Modem not getting a response No Dialtone Modem not getting a dialtone Time Stamp Time stamp buffer memory has filled and wrapped around deleting some r...

Page 25: ...s this screen click on the Monitor button and select the Tune Modem tab Signal Mark Transmit high tone Space Transmit low tone Square Transmit high low square wave Off Transmitter off Level Coarse Up Level up 10 steps Fine Up Level up 1 step Fine Down Level down 1 step Coarse Down Level down 10 steps D SW 709 UM00C 08103 October 22 2001 www dpstele com ...

Page 26: ...naffected by power removal Tuning Procedures 1 Connect a Level Meter across the modem transmit leads If the modem is not connected to any terminating equipment place a 620 ohm resistor across the leads A resistor is not necessary if the modem is connected to a VF line or other terminating device 2 Place transmitter on Mark High Tone 3 Click the appropriate signal keys to achieve a desirable transm...

Page 27: ...n shows the state of all 64 Tbos alarm points Any active alarms are shown in red with an alarm number displayed vertically The channel num ber is shown in yellow if invalid information is being received D SW 709 UM00C 08103 October 22 2001 www dpstele com ...

Page 28: ...helf and satellites have been installed and initialized configura tion data will also be retrieved from the satellites How to Terminate Writing or Reading A write or read in progress may be terminated by clicking Cancel However it is not recommended since it leaves the KDA with a mixture of two configuration records Clicking Done after the write is complete closes the Write window and the system r...

Page 29: ...NOTES 1 26 D SW 709 UM00C 08103 October 22 2001 www dpstele com ...

Page 30: ...TROUBLESHOOTING 2 1 Troubleshooting D SW 709 UM00C 08103 October 22 2001 www dpstele com ...

Page 31: ...y isolate communication problems The query and response is indicated by the color of the data bytes the host data in green and the expansion card response in red Spy LAN Traffic and LAN Commands applies to expansion card Spy Primary applies to primary docking pad Spy Satellite to base satellite communications Notes Spy modes work only in direct mode requiring the computer to be connected directly ...

Page 32: ...rements 001 002 etc each time a capture is executed Deleting the files from the directory will return the counter to 000 Hex Ascii Dec View data bytes in any one of three forms Scroll Check this box to use automatic scrolling Primary Satellite Select desired unit or items to view Spy Secondary Access the Spy Secondary screen under the Tools item under the main T KdaW menu This screen will allow th...

Page 33: ...most current code without manually using the scroll bar Clear Click this button to erase informa tion from the Protocol screen Pause Click to pause the protocol viewing Re click to resume Close Click close to return to the main connect window Help and Technical Support The Help screen may be accessed by clicking the Help button or F1 at any time If you need further assistance contact our technical...

Page 34: ...3 1 EXPANSION CARDS Expansion Cards D SW 709 UM00C 08103 October 22 2001 www dpstele com ...

Page 35: ...00 normally 2400 Displays to Poll Click on the number to enable Select only displays available in the interrogated TBOS device Leave out unavailable displays to save polling time and to prevent unnecessary failed display alarms DCP Address Must match the base address being polled by the master Any range from 1 255 or 0 to disable WhenusingaDCP type protocol EXPANSION CARDS 4 and 8 Channel TBOS Not...

Page 36: ...only Major Over or Major Under to be reported enter MJ MN for all cases reported Dial Clear When checked a dialed alarm will also be dialed when it clears Qual Period and Enter the time period an alarm must be Qual Units active before the KDA will validate it to be reported Scale Click the Scale button to acces the analog scaling worksheet This enables monitoring in native units rather than volts ...

Page 37: ...acter name or abbreviation for the native units being measured e g RH for relative humidity or F for Fahrenheit Analog Units Volts or Current Current actually measures the voltage drop across a standard 250 ohm shunt that is inserted by a PC board jumper Native Value 1 A value in native units such as degrees Analog Value 1 The voltage or current corresponding to Native Value 1 Native Value 2 A val...

Page 38: ...EXPANSION CARDS 3 5 Analog Scaling Worksheet Note Scaling is automatically calculated in Volts or Milli amps Native Units x Scale Offset D SW 709 UM00C 08103 October 22 2001 www dpstele com ...

Page 39: ...hen it closes In some applica tions this is reversed and the alarm occurs when the switch opens Check Normally Closed if you have any alarms that are wired up this way Dial Alarms Check to dial upon occurrence of an alarm If left unchecked alarm will be held until polled by the master DCP Address Must match the base address being polled by the master Any range from 1 255 or 0 to dis able Whenusing...

Page 40: ...ption Enter the point description up to 13 characters Momentary Enter the time period in seconds that the Period control point will remain activated when a momentary operate command is sent D SW 709 UM00C 08103 October 22 2001 www dpstele com ...

Page 41: ...nds that the Period control point will remain activated when a momentary operate command is sent Momentary periods apply to groups of 6 relays DCP Address Must match the base address being polled by the master Any range from 1 255 or 0 to dis able When using a DCP type protocol D SW 709 UM00C 08103 October 22 2001 www dpstele com ...

Page 42: ...ion is downloaded from an IAM or T MonXM master Note If there is no information downloaded from the IAM or T MonXM regarding a door point with a T KdaW password the T KdaW password will continue to be valid DCP Address Must match the base address being polled by the master It must be different than the DCP address set for the KDA Any range from 1 255 is acceptable or enter zero to disable D SW 709...

Page 43: ...APPENDIX Appendix 4 1 D SW 709 UM00C 08103 October 22 2001 www dpstele com ...

Page 44: ...ning unless and to the extent that the product specification provides for resistance to a defined disaster e damage caused by unau thorized attachments or modifications f damage during shipment from the purchaser to DPS or g any abuse or misuse by the purchaser THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MER...

Page 45: ...ernate Path A backup route to the master via dial facility The alternate path will be selected by the remote unit when communications via the primary path fail ASCII The abbreviation for American Standard Code for Information Exchange ASCII is a generic DOS text file Most word processors can read ASCII text Auxiliary Display GLD A unit providing remote alarm point descriptions Time Stamp KDA versi...

Page 46: ...s the user to con figure certain aspects of the operating system Aspects that can be con figured include the number of internal disk buffers allocated the num ber of files that can be open at one time the formats for date and time and the name and location of the executable command processor file Connectorized Unit provides quick mate type connectors on the rear panel as opposed to the more perman...

Page 47: ...d and related information Dial String A combined set of numeric and special characters used as the pager or modem dial number The Dial String is the phone number and special characters that the KDA will use to dial out to master Displays Displays contain 64 points of data Docking Module Small plug in circuit assembly that provides the electrical interface for a communications port Available interf...

Page 48: ...Ports Control Points Discrete Alarm Points and ASCII Serial Ports General LCD Display GLD A unit providing remote alarm point descriptions Time Stamp KDA versions 1 7 and above will support up to 3 General LCD Displays GLDs Hexadecimal A numbering system having a range from 0 to F Interface The electrical standard used by a data transmission port RS232 RS422 RS485 202 Modem RJ11 etc LED The abbrev...

Page 49: ...an be either Normal NRM or Reverse RVS Normal polarity is current flow in a closed circuit for an alarm Primary Pad Location of the docking module for the primary communications port The Primary communications port will be used by the KDA to report all alarms unless it is unequipped If the Primary port fails to communicate properly the KDA will switch to the secondary pad if equipped see Docking M...

Page 50: ...ommunications port will be used by the KDA to report all alarms unless it is unequipped If the Primary port fails to communicate properly the KDA will switch to the Secondary pad The Secondary pad is normally the location of the dial up modem if equipped see Docking Module Stop Bits The trailing bit s in a byte of data that indicate the end of a transmitted byte in RS232 communications String A co...

Page 51: ...ly via the dial port modem if equipped or locally via the craft port Window Depending on the context the term window can refer to an alarm moni toring widow or to a special mode window Wire Wrap Wire connection points using a steel post that the connecting wire is wrapped around using a special tool Wire wrap is a fast and compact method of making lots of connections It is commonly used on the KDA...

Page 52: ... Units Native Value 1 Native Value 2 Auxiliary Display 2 5 2 7 5 3 See also Gen LCD Display B Base and Satellite Units 2 14 Base Ports 1 8 2 16 Base Unit 1 7 Building Access Controller BAC 4 9 C ClrChan Protocol 2 9 Baud Parity Password Word Length Comment 1 3 Connect Direct 2 17 2 18 Base Connect To Shelf Line Name Line Properties Sat 1 2 3 Connect Options 1 9 D DCP Type Protocol 2 7 2 8 DCP Addr...

Page 53: ...Momentary Period Expansion Cards 4 1 8 F Firmware Type 2 3 G Gen LCD Display 2 5 2 7 5 6 H Hardware Setup 1 4 2 3 Help and Technical Support 3 4 Housekeeping 2 20 Exp Card Error Lost Provisioning Memory Diag Fail Modem Response No Dialtone Points Locked Power Up Reserved Time Stamp Watchdog Reset I Import a KDA Configuration Created with a DOS T config Program 1 11 Install T KdaW 1 2 J K KDA E2A 2...

Page 54: ...rimary Reporting Number Secondary Reporting Number Site Phone Number Status Report Interval Secondary Reporting Number 1 6 Set Up a New KDA 1 2 Site Definition 1 3 Site Name 1 3 Site Number 1 3 Site Phone Number 1 6 SNMP Protocol 2 10 Community Names Gateway IP Address Granular Trapping Pass Through Baud Rate Subnet IP Mask Trap Manager IP Address Unit ID Unit IP Address Software Details 2 1 24 Do...

Page 55: ...rt Satellite Failures Responder Baud Responder Parity RTS Lead Time RTS Tail Time TELTRAC 1 9 2 16 2 17 Terminate Writing or Reading 2 24 TimeStamp 2 3 Troubleshooting 3 1 Tune Modem 2 21 Tuning Procedures U UDP Protocol 2 11 Gateway IP Address Pass Through Baud Rate Subnet IP Mask Unit ID Unit IP Address V W Write to KDA 2 24 X Y Z D SW 709 UM00C 08103 October 22 2001 www dpstele com ...

Page 56: ...or lightening unless and to the extent that the product specification pro vides for resistance to a defined disaster e damage caused by unauthorized attachments or modifications f damage during shipment from the purchaser to DPS or g any abuse or misuse by the purchaser THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTI...

Page 57: ... that allow users to monitor larger more complicated networks with a smaller less trained staff Your Partners in Network Alarm Management www dpstele com 4955 E Yale Avenue Fresno CA 93727 559 454 1600 800 622 3314 559 454 1688 fax ...

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