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Technical Support
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DPS Telecom products are backed by our courteous and friendly Technical Support representatives, who will give
you the best in fast and accurate customer service. To help us help you better, please take the following steps
before calling Technical Support:
1. Check the DPS Telecom website.
You will find answers to many common questions on the DPS Telecom website, at
http://www.dpstele.com/support/
.
Look here first for a fast solution to your problem.
2. Prepare relevant information.
Please have your user manual and hardware serial number ready. Having important information about your DPS
Telecom product in hand when you call will greatly reduce the time it takes to answer your questions. If you do
not have all of the information when you call, our Technical Support representatives can assist you in gathering
it. Please write the information down for easy access.
3. Have access to troubled equipment.
Please be at or near your equipment when you call DPS Telecom Technical Support. This will help us solve
your problem more efficiently.
4. Call during Customer Support hours.
Customer support hours are Monday through Friday, from 7 A.M. to 6 P.M., Pacific time. The DPS Telecom
Technical Support phone number is
(559) 454-1600
.
Emergency Assistance:
Emergency assistance is available 24 hours a day, 7 days a week. For emergency
assistance after hours, allow the phone to ring until it is answered with a automated paging message. Follow the
automated menu to leave your message or page a technician. An on-call technical support representative will
return your call as soon as possible.
