85
Appendix/Troubleshooting
For Inquiries Result or When Repair is Required
Take this terminal to DOCOMO-specified repair
office. Be sure to check the operating hours of the
service center. You must present the warranty.
Please note that depending on malfunctions, it
may take more than a day to repair.
■ In the warranty period
• This terminal will be repaired at no charge
subject to the conditions of the warranty.
• The warranty must be presented to receive
warranty service. The subscriber will be
charged for the repair of items not covered
in the warranty or repairs of defects resulting
from misuse (such as damage to display or
connector, etc.), accident or neglect even
during the warranty period.
• The subscriber is charged even during the
warranty period for the repair of failures
caused by the use of devices or consumable
items that are not DOCOMO specified.
■ Repairs may not be possible in the following cases
• When the repair office judges that this
terminal is exposed to water. (e.g. the sticker
is reacted to water)
• When corrosion due exposure to moisture,
condensation or perspiration is detected in
a moisture seal reaction or test, or if any of
the internal boards are damaged or deformed
(damage to the external connection jack, display,
or cracked body could be the case as well).
* Since these conditions are outside the scope
of the warranty, any repairs, if at all possible,
will be charged.
■ After expiration of the warranty
All repairs that are requested are charged.
■ Replacement parts
Basically, replacement parts (parts required
to maintain product function) will be kept in
stock for at least 6 years after termination
of production. Please note that the product
may not be repaired even during this period,
depending on the malfunctioning parts due
to a shortage of those parts. Depending on
the nature of the required repairs, it may still
be possible to repair your terminal even after
this period. Contact “Repairs” (Japanese
only) listed on the back of this manual.
Pay attention
• Do not modify this terminal or its accessories.
- Fire, injury or damage may result.
- If this terminal is modified, it will be repaired
only after the modified parts have been
restored to the condition at the time of
purchase. However, repair may be refused
depending on the nature of modification.
Things like following cases will be regarded as
modification of this terminal.
• Put a sticker on portions such as of the
display or buttons.
