106
Troubleshooting Tables
Reference
060
You may have aimed the satellite
dish at one satellite, but selected
the option for another satellite on
the Point Dish screen.
• Make sure that you have selected the option for the right
satellite on the Point Dish screen, as described on
page 101.
• Make sure that the cable(s) for the satellite you have
selected are connected to the LNBF that receives signals
from that satellite. Re-aim the satellite dish at the right
satellite.
061
The receiver is downloading
current software.
It is very important for the receiver to get the latest software
to function properly. The download may take several
minutes. Do not disturb or unplug the receiver during this
time.
074
The receiver gives you three
chances to enter the correct
password. If you fail to do so, the
receiver “times out” and will not
allow you to try again for several
minutes.
Wait a few minutes and then try again to enter the password.
Note:
The “time out” feature is designed to prevent someone
from trying password after password until he or she happens
to guess the right one and so gains unauthorized access to
the receiver.
078, 079,
080
You may not have connected the
receiver to an active telephone
line or broadband Internet
connection, or the telephone line
or Internet connection may be
defective.
Connect the receiver to an active telephone line or
broadband Internet connection. Make sure that the
telephone line or Internet connection to which you connect
the receiver is working properly.
Note:
To order Pay-Per-View programs, you must keep each
receiver connected to an active telephone line or broadband
Internet connection. The receiver uses the telephone line to
make toll-free calls (when the phone is not in use) or the
Internet connection to send purchase information to DISH.
093
You may have selected the Reset
Factory Defaults option.
If you want to reset the receiver to its factory default settings,
select Yes. If you do not want to reset factory defaults, select
No. For more information on resetting to factory defaults, see
page 100.
129
The receiver may not have
received authorization for
programming yet. The satellite
dish may have moved so that it is
no longer picking up the satellite
signal. The cable connections
may have loosened or have
moisture inside. There may be an
interruption of the satellite signal.
• If you have authorized the receiver, wait a few minutes to
see if the message is removed. Make sure that all required
cables are in place, and check that all cable connections
are tight and dry (for outdoor cables).
• Make sure that the satellite dish has a clear line of sight to
the satellite. Check whether branches or leaves have
grown into the line of sight.
• Check that the Signal Strength bar in the Point Dish
screen is green and displays the word Locked, as
described on page 101. If not, contact your installer to re-
aim the satellite dish. If you have not authorized the
receiver, call the Customer Service Center at 1-800-333-
DISH (3474) for help.
535
You may have just plugged in the
receiver and it is acquiring the
satellite signal or the receiver may
have temporarily lost the signal.
• Wait a few minutes to see if the message goes away.
Make sure that all required cables are in place, and check
that all cable connections are tight and dry (for outdoor
cables).
• Make sure that the satellite dish has a clear line of sight to
the satellite. Check whether branches or leaves have
grown into the line of sight.
• Check that the Signal Strength bar in the Point Dish
screen is green and displays the word Locked, as
described on page 101. If not, contact your installer to re-
aim the satellite dish.
Message
Number
Possible Reason
What to Do
Summary of Contents for DVR Satellite System
Page 70: ...62 Questions Chapter 9 Notes...
Page 110: ...102 Using Troubleshooting Tools Chapter 12 Notes...
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