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Digital Equipment VAXstation 4000/90 Series Owner'S And System Installation Manual Download Page 82

Troubleshooting System Components

System Unit

Table 6–1 provides information for solving system unit
problems.

Table 6–1 Problems with the System Unit

Symptom

Possible Cause

Suggested Solution

System unit fan is off.

Power cord is not
connected.

Check the power cord connections at both
ends.

Wall outlet may not be
working.

Try a different outlet or try an electrical
device that you know works in that
outlet.

Power cord is faulty.

Replace the power cord.

Power supply or fan has
failed.

Contact your Digital service
representative.

Start-up display contains
an error message.

A module or internal
cable may not be
properly installed, or
may be defective.

Check the seating of modules and cables
depending on the fault indicated by the
error message. (See the VAXstation 4000
Options Installation Guide.)

System does not boot.

Your software is not
installed.

See your software documentation for
installation instructions.

Default recovery action
is set to halt.

Change the default recovery action to
boot the system from the system disk.
See Appendix A.

Software problem.

Contact your Digital service
representative.

6–4 Handling Problems

Summary of Contents for VAXstation 4000/90 Series

Page 1: ...VAXstation 4000 Model 90 Series Owner s and System Installation Guide Order Number EK VAXOG IN B01 Digital Equipment Corporation Maynard Massachusetts ...

Page 2: ...to make use or sell equipment or software in accordance with the description Digital Equipment Corporation March 1994 All Rights Reserved The postpaid Reader s Comments form at the end of this document requests your critical evaluation to assist in preparing future documentation The following are trademarks of Digital Equipment Corporation DEC DECconnect DECwindows ThinWire RX VAX VAXstation OpenV...

Page 3: ... Front Components 1 6 Back of System Unit 1 7 Component Descriptions 1 8 Available Options 1 9 Options 1 9 Ordering Options 1 11 Installing Options 1 11 2 Installing Your VAXstation 4000 Introduction 2 1 Chapter Topics 2 1 Installing Your System 2 2 Installation Overview 2 2 Assemble the T connector 2 2 Attach the Loopback and T connector 2 3 Connect the Mouse and Keyboard 2 4 Attach the Monitor C...

Page 4: ...e Network Introduction 3 1 Chapter Topics 3 1 Verifying the Ethernet Subsystem 3 2 Steps to Verify 3 2 Connecting to the Network 3 3 Connecting to Standard Ethernet 3 3 Connecting to ThinWire Ethernet 3 5 Verifying the Ethernet Connection 3 8 Verify Command 3 8 Removing a System from ThinWire Ethernet 3 9 Caution Follow Shutdown Procedures 3 9 Removal Steps 3 9 4 Using Your System Introduction 4 1...

Page 5: ...4 12 Shutting Down 4 12 Turning Off the Monitor 4 12 Packing Material 4 12 Reconnecting Your System 4 12 5 Testing System Components Introduction 5 1 Chapter Topics 5 1 Interpreting System Start Up Displays 5 1 Start Up Display 5 1 Start Up Display with Error Message 5 2 The ID Number 5 3 and The Faulty Component 5 4 The Error Message Number 5 5 Interpreting Diagnostic Lights 5 6 Where the Lights ...

Page 6: ...e Connections 6 2 Turn System Back On 6 3 Troubleshooting System Components 6 3 Troubleshooting Overview 6 3 System Unit 6 4 Monitor 6 5 Mouse Tablet 6 6 Keyboard 6 6 Network 6 7 Audio 6 7 Reporting Problems to Your Digital Service Representative 6 8 Before You Call 6 8 A Alternate Start Up Procedures Introduction A 1 Appendix Topics A 1 Changing the Keyboard Language A 2 Turning Off Your System A...

Page 7: ...B 1 Approval B 1 Safety Warning Conditions B 2 Equipment Between the DSW21 Adapter and a Digital Circuit B 2 Equipment Requirements B 2 Host Power Rating B 3 Module Power B 3 Approved Service Specifications B 4 UK Compliance B 4 BABT Host Independent Approvals B 5 Approval Criteria B 5 Clearance B 6 Checking Creepage Distances B 7 Warning Approval Invalidated B 7 C Model 90 System Specifications A...

Page 8: ... 2 10 On Off Switch 2 11 2 11 Successful Start Up Display 2 12 2 12 Press Halt Button for Console Mode 2 13 2 13 Attaching the Network Label 2 16 3 1 Start Up Display 3 2 3 2 Network Switch 3 4 3 3 Ethernet Cable in Ethernet Port 3 5 3 4 Adding ThinWire Cable 3 6 3 5 Reconnecting ThinWire Cable 3 6 3 6 Connecting to the DECconnect Faceplate 3 7 3 7 Removing the T connector from the System 3 9 4 1 ...

Page 9: ...ers and Definitions 5 3 5 2 Component Numbers and Mnemonics 5 4 5 3 Error Messages 5 5 5 4 Diagnostic Light Patterns of Common Problems 5 7 5 5 OpenVMS Device Mnemonic 5 16 6 1 Problems with the System Unit 6 4 6 2 Problems with the Monitor 6 5 6 3 Problems with the Mouse or Tablet 6 6 6 4 Problems with the Keyboard 6 6 6 5 Problems with the Network 6 7 6 6 Audio Problems 6 7 A 1 OpenVMS Device Mn...

Page 10: ...C 4 System Storage Specifications C 4 C 5 VAXstation 4000 Operating Conditions C 4 C 6 VAXstation 4000 Nonoperating Conditions C 4 x ...

Page 11: ...n It introduces you to some of the features and options available Chapter 2 explains how to install the standalone system run system start up tests and record information about your system Chapter 3 explains how to connect your system to a ThinWire Ethernet network or to a standard Ethernet network Chapter 4 tells you how to use your system including how to start up and turn off your system displa...

Page 12: ...in this guide Return A key name is shown enclosed to indicate that you press a named key on the keyboard Ctrl x A sequence such as Ctrl x indicates that you must hold down the key labeled Ctrl while you press another key or a pointing device button bold Bold type in examples indicates information that you must enter at the keyboard italics Italics indicate important information a document title or...

Page 13: ...tures The VAXstation 4000 workstation offers all the advantages of an integrated computing environment based on Digital Equipment Corporation s VAX architecture The Model 90 system offers the following features Desktop computing Industry standard personal productivity tools Transparent access to local or distributed applications and resources An optional DECwindows user interface that provides a c...

Page 14: ...pabilities to your system Standard Ethernet and ThinWire Ethernet ports for connection to a DECnet network A password security feature for additional system security The VAXstation 4000 Model 90 System Figure 1 1 shows a fully configured system Figure 1 1 Your VAXstation 4000 Model 90 System MLO 008071 1 2 Your VAXstation 4000 Model 90 System ...

Page 15: ...r system Figure 1 2 shows each component System unit Monitor Keyboard Universal strain relief strap System power cord Monitor power cord Loopback connector Monitor video cable One T connector and two terminators Network label Mouse with mousepad Documentation Your VAXstation 4000 Model 90 System 1 3 ...

Page 16: ...System Components System Components Figure 1 2 shows all the basic components of your system Figure 1 2 System Components 5 6 7 8 1 2 9 3 11 12 MLO 008074 4 10 1 4 Your VAXstation 4000 Model 90 System ...

Page 17: ...stem Unit Figure 1 3 shows the ports switches and indicators on the front of the system unit Table 1 1 explains the function of each Figure 1 3 Front of System Unit 1 2 3 4 5 6 7 MLO 008072 Your VAXstation 4000 Model 90 System 1 5 ...

Page 18: ...switches Headset jack For audio output to a headset software controlled Audio speaker switch Turns speaker on down and off up Halt button Used to put the system into console mode Alternate console switch Set to the up position to select a terminal as an alternate console for testing purposes or to the down position to return to normal use of the workstation monitor Diagnostic lights Show status of...

Page 19: ...nit Figure 1 4 shows the ports switches and indicators on the back of the system unit Table 1 2 explains the function of each Figure 1 4 Back of System Unit 2 3 4 5 6 7 8 9 10 11 12 MLO 008073 1 Your VAXstation 4000 Model 90 System 1 7 ...

Page 20: ...or power port Used to connect the monitor power cord System power port Used to connect the system unit power cord Remote mouse keyboard port Used to connect the remote mouse and keyboard cable Mouse port Used to connect the mouse cable Keyboard port Used to connect the keyboard cable Printer communications port TTA3 Used primarily to connect a printer or hardcopy terminal through an RS423 cable Op...

Page 21: ...ernet or right for ThinWire Ethernet ThinWire Ethernet port Used to connect to a ThinWire Ethernet network Available Options Options Table 1 3 lists the internal and external options for the VAXstation 4000 Model 90 Internal options must be installed inside the system unit or in an expansion box External options including the BA46 storage expansion box and peripheral devices such as printers and m...

Page 22: ...k drives X RZ56 RZ57 RZ58 fixed disk drives X RX26 diskette drive X RRD42 compact disc drive X X TZK10 cartridge tape drive X X TLZ06 RDAT cassette tape drive X X TZ30 tape drive X MS44L AA or MS44 CA memory modules X TURBOchannel option X DSW21 synchronous communications adapter X LCSPX 8 plane graphics board X SPXg 8 plane high resolution color board X SPXgt 24 plane high resolution board X 1 10...

Page 23: ...ring Options Contact your Digital sales representative for more information about ordering any of these options Installing Options To install options in the system unit refer to the VAXstation 4000 Options Installation Guide To install options in the BA46 expansion box refer to the BA46 Storage Expansion Box Owner s Guide which is shipped with the expansion box Your VAXstation 4000 Model 90 System...

Page 24: ......

Page 25: ...ll the standalone system run system start up tests and record information about your system Chapter Topics This chapter covers the following topics Installing Your System Putting Your System in Console Mode Recording Information About Your System Installing Your VAXstation 4000 2 1 ...

Page 26: ...1 Connect the loopback and T connector to the system unit 2 Connect the mouse and keyboard to the system unit 3 Attach the monitor cable to the system unit and the back of the monitor 4 Attach the monitor power cable to the system unit and the back of the monitor 5 Connect the system power cord to the system unit and a power outlet Assemble the T connector Follow the arrows in Figure 2 1 to assemb...

Page 27: ...nnector Follow Figure 2 2 to attach the loopback connector and the T connector Turn the T connector to the right after you connect it to the system unit Figure 2 2 Attaching the Loopback and T connector 2 MLO 008077 1 Installing Your VAXstation 4000 2 3 ...

Page 28: ...ystem Connect the Mouse and Keyboard Follow Figure 2 3 to connect the mouse cable and the keyboard cable to the system unit Figure 2 3 Connecting the Mouse and Keyboard MLO 008075 1 2 2 4 Installing Your VAXstation 4000 ...

Page 29: ...he alignment for the LCSPX connector is opposite of the alignment for the SPXg and SPXgt connectors Figure 2 4 Attaching the Monitor Cable 1 2 MLO 008078 Recommended Power Source Digital recommends the system unit as the power source for the monitor power cable If you need a longer cable order the remote cable kit described in the VAXstation 4000 Options Installation Guide Installing Your VAXstati...

Page 30: ...f the universal strain relief strap to the green G BNC connector on the monitor video cable and the other end under the cable junction block This strap reduces strain on the video cables Figure 2 5 Attaching the Universal Strain Relief Strap 2 3 1 MLO 008079 R G B 2 6 Installing Your VAXstation 4000 ...

Page 31: ...ochrome monitor Attach only the middle cable Color monitor Section of Figure 2 6 shows the back of a color monitor Attach from left to right the red green and blue cables Figure 2 6 Attaching the Monitor Cable to the Monitor R G B R G B G B R 1 2 MLO 008080 Video In Video Out Connectors If your monitor has Video In and Video Out connectors connect the cable to the Video In connector Installing You...

Page 32: ...r System Attach the Monitor Power Cord Follow Figure 2 7 to attach the monitor power cord to the back of the monitor Figure 2 7 Attaching the Monitor Power Cord MLO 008081 R G B 1 2 8 Installing Your VAXstation 4000 ...

Page 33: ...ystem Si ce systeme est equipe d un disque dur contenant des logiciels pre installes se referer au manuel d installation avant de lancer le systeme Wenn dieses System mit einer Festplatte mit vorinstallierter Software ausgerustet ist dann lesen Sie die installationsanleitung bevor Sie das System laden Se questo sistema contiene un disco rigido con software preinstallato consultare il manuale di in...

Page 34: ... other end of the system power cord into a power outlet Figure 2 9 Attaching the System Power Cord MLO 008082 This completes the system installation If you are installing an expansion box or other external options complete those installations before turning on your system and running system start up tests 2 10 Installing Your VAXstation 4000 ...

Page 35: ...details about monitor features System Unit Press the On Off switch to the on position as shown in Figure 2 10 Figure 2 10 On Off Switch MLO 008083 1 You should hear a series of beeps and see the diagnostic lights illuminate They indicate that the system is being tested Installing Your VAXstation 4000 2 11 ...

Page 36: ...te without errors the status bar fills completely and the console prompt displays as shown in Figure 2 11 Figure 2 11 Successful Start Up Display KA49 A Vn n 08 00 2B 04 03 12 32MB OK 1 3 5 2 MLO 008084 4 CPU type and firmware version number Ethernet hardware address Memory size For more information about system start up tests refer to Chapter 5 2 12 Installing Your VAXstation 4000 ...

Page 37: ...g system is interrupted for example when the halt button is pressed Halt Button If the status bar successfully fills and the console prompt does not display on your screen open the door on the front of the system unit and press the halt button as shown in Figure 2 12 The console prompt should appear Figure 2 12 Press Halt Button for Console Mode MLO 008495 See Using the Password Security Feature i...

Page 38: ...Information Example How to find the information Date of installation DEC 08 92 Record this on installation day Serial number AB226048OT Read from the label on the rear of the system unit Model number VS49K CF Read from the label on the rear of the system unit Ethernet hardware address 08 00 2B 04 03 12 Enter the SHOW ETHERNET command and press the Return key at the console prompt CPU type and firm...

Page 39: ...ey at the console prompt SCSI ID 0 RZ24 Enter the SHOW CONFIG command and press the Return key at the console prompt See line 10 under DEVNBR SCSI ID 1 RZ24L Same as above SCSI ID 2 RZ25 Same as above SCSI ID 3 RZ2x Same as above SCSI ID 4 RRD42 Same as above SCSI ID 5 TZK10 RX26 or TLZ06 Same as above SCSI ID 6 INITR Same as above SCSI ID 7 any device Same as above Installing Your VAXstation 4000...

Page 40: ... Record your Ethernet hardware address and your system node name on the network label Open the door on the front of your system and attach the network label as shown in Figure 2 13 Figure 2 13 Attaching the Network Label MLO 008086 2 16 Installing Your VAXstation 4000 ...

Page 41: ...standard Ethernet network Chapter Topics After installing your system you are ready to connect to the network This chapter covers the following network connection tasks Verifying the Ethernet Subsystem Connecting to the Network Verifying the Ethernet Connection Removing a System from ThinWire Ethernet Connecting Your System to the Network 3 1 ...

Page 42: ... board is operating properly by following these steps 1 Turn on your system The light on the back of the Ethernet loopback connector should come on The start up display shown in Figure 3 1 appears on the screen Figure 3 1 Start Up Display KA49 A Vn n 08 00 2B 04 03 12 32MB OK MLO 008496 If the console prompt does not appear on your screen press the halt button 3 2 Connecting Your System to the Net...

Page 43: ...ror For more information about the error see Interpreting System Start Up Displays in Chapter 5 Connecting to the Network Connecting to Standard Ethernet Follow these steps to connect your system to the standard Ethernet network 1 If the console prompt is not on your screen press the halt button 2 Turn off O the system unit 3 Move the network switch of Figure 3 2 to the left 4 Remove the Ethernet ...

Page 44: ... the Network Figure 3 2 Network Switch MLO 008088 1 5 Connect the standard Ethernet cable to the standard Ethernet port on the back of the system unit as shown in Figure 3 3 3 4 Connecting Your System to the Network ...

Page 45: ...llow these steps to connect your system to the ThinWire Ethernet network 1 Move the network switch to the right see Figure 3 2 for the location of the switch 2 Remove the T connector from the system unit 3 Remove one or both terminators from the T connector If your workstation is the last one on the ThinWire cable you need to leave one terminator attached to terminate the network connection Otherw...

Page 46: ...he terminators as shown in Figure 3 4 Figure 3 4 Adding ThinWire Cable MLO 008089 5 Reconnect the T connector to the ThinWire Ethernet port on the back of the system unit as shown in Figure 3 5 Figure 3 5 Reconnecting ThinWire Cable MLO 008090 3 6 Connecting Your System to the Network ...

Page 47: ...ct faceplate on the wall as shown in Figure 3 6 Figure 3 6 Connecting to the DECconnect Faceplate MLO 008092 7 Check that the T connector at the other end of the ThinWire cable is firmly attached to the ThinWire port on the back of your system unit Connecting Your System to the Network 3 7 ...

Page 48: ...ter the following command at the console prompt TEST NI Return When the status bar fills and the message OK displays on the screen the system s Ethernet subsystem is working and verification is complete If the screen displays a pair of question marks there is an error See Interpreting System Start Up Displays in Chapter 5 3 8 Connecting Your System to the Network ...

Page 49: ...thout notifying work group members Removal Steps Follow these steps to remove your system from ThinWire Ethernet 1 Turn off O the system unit 2 Disconnect the center of the T connector directly from the back of the system unit Figure 3 7 shows the correct way to remove a T connector from an inactive ThinWire segment 3 Reattach the terminators to the T connector and reconnect the T connector to the...

Page 50: ......

Page 51: ... on display the system configuration use commands in console mode and set the password security feature Chapter Topics This chapter covers the following tasks Turning Your Workstation On and Off Starting Your System Reviewing Your System Configuration Using Console Commands Using the Password Security Feature Moving Your System Using Your System 4 1 ...

Page 52: ...ation refer to your monitor documentation Turning Your System Off Before halting or turning off your system see the operating system documentation for shutdown procedures If your system is part of a networked work group do not turn off halt or restart the system without notifying work group members 1 Halt the system by pressing the halt button behind the door on the front of the system unit 2 Turn...

Page 53: ...al help see VMS Factory Installed Software for VAXstation 4000 Workstations Reviewing Your System Configuration Console Mode Once your operating system display appears on the screen you are in program mode To review your system configuration you will need to enter console mode by pressing the halt button When you press the halt button your system enters console mode and the console prompt displays...

Page 54: ...LCSPX OK 5 MEM OK 12 COMM OK 1 3 2 4 5 6 7 8 13 TCA OK 0 RZ24 5 RZ25 6 INITR OPT PRS V1 0 CPU type and firmware version number Ethernet hardware address System memory size in megabytes Column headings for lists of device numbers DEVNBR and device names DEVNAM The INFO column indicates whether or not a particular device is functioning properly and gives other status information The graphics line sh...

Page 55: ...lled in the eight memory slots It also lists the type of memory board in each 4 board set Lines in the INFO column give information for a particular device If a device is functioning properly the message OK appears next to the device mnemonic If not an error message appears in the form of two question marks The SCSI line gives information for each SCSI device installed the SCSI ID number and the t...

Page 56: ... n 08 00 2B 0A 7D CB 32MB DEVNBR DEVNAM INFO 1 NVR OK Highres 8 Plane 4Mpixel FB Vn n 3 DZ OK 4 CACHE OK 32MB 0A 0B 0C 0D 16MB 1E 1F 1G 1H 16MB 6 FPU OK 7 IT OK 8 SYS OK 10 SCSI OK 0 RZ24 5 RZ25 6 INITR 11 AUD OK 2 LCSPX OK 5 MEM OK 12 COMM OK 13 TCA OK 0 RZ24 5 RZ25 6 INITR OPT PRS V1 0 9 NI 001 0172 1 2 3 Error indicator ID number of failed device Error number See the section Troubleshooting Sys...

Page 57: ...ommands If you want to know Enter this command The default boot flag SHOW BFLG The default boot device SHOW BOOT The system configuration SHOW CONFIG The boot devices available SHOW DEVICE Extended error information SHOW ERROR The status of system exerciser tests SHOW ESTAT The hardware Ethernet address SHOW ETHER Which default startup tests to perform SHOW FBOOT The system s default recovery acti...

Page 58: ... 4 4 list the tests you can run using each TEST command Table 4 4 TEST Commands To run this test Enter this command Self test on sound chip TEST AUD Self test on cache TEST CACHE Self test on serial line controller TEST DZ Self test on floating point unit TEST FPU Self test on interval timer TEST IT Self test on graphics option TEST LCSPX or SP3D Self test on system memory TEST MEM Self test on ne...

Page 59: ...available for console access and operation With this feature certain console commands called privileged commands are accessible only to users possessing the correct password which enables the security feature Privileged Console Commands The privileged console commands are BOOT with parameters DEPOSIT EXAMINE FIND HALT INITIALIZE LOAD MICROSTEP NEXT REPEAT SET SHOW START UNJAM X Privileged console ...

Page 60: ... Your system arrives from the factory with the password security feature disabled If you want to use this feature choose a string of exactly 16 hexadecimal characters 0 through 9 A through F and store your password in a secure place Setting Your Password Follow the instructions in Table 4 6 to set your password Table 4 6 Setting Your Password Step You enter System displays 1 SET PSWD PSWD0 2 your ...

Page 61: ...d security feature enable the security feature and follow the instructions in Table 4 8 Table 4 8 Disabling the Password Security Feature Step You enter System displays 1 SET PSE 0 PSE 00000000 Changing the Password To change the password enable the security feature and follow the instructions in Table 4 9 Table 4 9 Changing Your Console Password Step You enter System displays 1 SET PSWD PSWD0 2 o...

Page 62: ...b Expansion boxes c All peripheral devices such as printers and modems d Monitor Turning Off the Monitor Turn off O the monitor with the monitor On Off switch The monitor power does not turn off when the system unit is turned off Packing Material If you saved the original packaging material when you first unpacked the system reuse that material to pack the equipment for the move If you did not sav...

Page 63: ...e following topics Interpreting System Start Up Displays Interpreting Diagnostic Lights Testing System Components Resuming Normal Operation After Testing Interpreting System Start Up Displays Start Up Display Every time you turn on your system it runs start up tests that display important information These tests check the components in your system and fill a status bar on the monitor screen see Fi...

Page 64: ... shows an error message Figure 5 1 shows the elements in a start up display containing an error message Figure 5 1 Start Up Display with Error Message MLO 008085 KA49 A Vn n 08 00 2B 04 03 12 32MB 84 FAIL 001 9 NI 0172 3 4 1 2 ID number Component number Component mnemonic Error message number 5 2 Testing System Components ...

Page 65: ...ital service representative needs to replace Table 5 1 ID Numbers and Definitions ID Number Definition 001 System board 002 Keyboard 003 Mouse 004 Monitor 010 019 Graphics option 020 029 Communications option 030 039 Bus adapters 040 047 Memory boards 040 is slot 0A 041 is slot 1E and so on 100 170 SCSI controller 100 is SCSI ID 0 110 is SCSI ID 1 and so on Testing System Components 5 3 ...

Page 66: ...mponent Numbers and Mnemonics Component Number Component Mnemonic Component 1 NVR Nonvolatile random access memory RAM 2 LCSPX or SP3D Graphics coprocessor 3 DZ Serial line controller 4 CACHE High speed memory 5 MEM Memory 6 FPU Floating point unit 7 IT Interval timer 8 SYS Miscellaneous system board hardware 9 NI Network interface 10 SCSI SCSI controller 11 AUD Sound chip 12 COMM Communications d...

Page 67: ...rt up again after 24 hours 0030 There is no loopback connector Be sure the loopback connector is securely installed 0062 LK401 keyboard test has failed Unplug and replug your keyboard then try again 0166 The SCSI terminator is not secure Secure the SCSI terminator 0172 The T connector or Ethernet loopback connector is not secure or is not installed Secure or install the T connector and loopback Ch...

Page 68: ...tatus of the system as it is powering up After the power is turned on but before any commands are entered the lights are all on After all tests have run successfully all lights are off There are eight recessed diagnostic lights on the front of your system unit as shown in Figure 5 2 Figure 5 2 Diagnostic Lights MLO 008094 5 6 Testing System Components ...

Page 69: ...rns of Common Problems Pattern 7654 3210 Meaning OOXO OOOX The LCSPX video RAM random access memory test failed OOXO OXXO The LCSPX virtual address test failed OOXX OXOX The LK401 test failed OOXX OXXO The mouse test failed OXOX OOOO The memory byte mask test failed XOOX OOOX The network address test failed XOOX XOXO The loopback test failed XOXO OXOX The SCSI minimal device test failed XOOX XOOX ...

Page 70: ...alt or restart the system without notifying work group members 3 Put the system in console mode by pressing the halt button behind the door on the front of the system unit 4 Enter TEST followed by a space and either the number or mnemonic of the device or component to be tested then press the Return key Example For example to test nonvolatile random access memory RAM enter TEST NVR Return or TEST ...

Page 71: ... component fails the test an error message line displays See Table 5 3 for a list of common error messages Testing All Components If you change the system configuration test all devices and components by entering one of the following commands TEST 1 11 Return or TEST NVR AUD Return Testing All Components Simultaneously The system exerciser which resides in the read only memory ROM is a tool that s...

Page 72: ...lowing command INIT DENSITY xx Return Where xx represents ED Extra density DD Double density HD High density The diskette in the drive must match the density that you specify with the INIT command If you have a diskette that is different from what you specify in the command the command fails and the following message displays Invalid media format 2 Before halting or turning off your system see the...

Page 73: ...sks if you want to review the tests that were run until the interrupt 1 yes or exit the test 0 no review When you return to the console prompt enter the following UNJAM command U Return If you do not enter the UNJAM command after a system exerciser interrupt you will get an error message when you try to run more tests Testing System Components 5 11 ...

Page 74: ...gresses each status bar fills Figure 5 3 Successful System Exerciser Test MLO 008097 TEST 100 KA49 Vn n System Test CU 00 00 02 00 03 2 LCSPX 3 DZ 5 MEM 9 NI 10 SCSI 1 2 3 4 5 6 Elapsed time User environment Firmware version number Component number Component mnemonic Status bar 5 12 Testing System Components ...

Page 75: ... 6 7 TEST 100 KA49 Vn n System Test CU 00 00 02 00 03 2 LCSPX 3 DZ 5 MEM 9 NI 10 SCSI 130 0098 0 00 01 06 Error line Component number Error indicator Component mnemonic ID of failed device Error code Time of failure If you see any error messages in the system exerciser display write down the firmware version number and the error number and call your Digital service representative for assistance Te...

Page 76: ...mary shown in Figure 5 5 always begins with the graphics device To see the display of each subsequent device press the Return key Figure 5 5 Test Summary Display With Error MLO 008497 FST ext_errpt 21cg 0 00 02 03 LCSPX error summary Pass count 00000005 error code 06A 010 0003 checker board address expect read vram error main mem error 3 4 1 2 Error location two lines Drive number Test expected to...

Page 77: ...r Testing Two Ways to Reboot While you are running any of the tests or procedures in this chapter you are in console mode To resume normal operation of the system you must reenter program mode There are two ways to enter program mode 1 Enter BOOT at the console prompt and press the Return key The system searches each device in turn for the operating system software If you set the boot device using...

Page 78: ...mote system EZA0 Tape SCSI ID 0 7 MKAx001 1x the SCSI ID for a particular device Example For example to boot the system software immediately from the fixed disk at SCSI ID 3 enter BOOT DKA300 Return Depending on which boot device you use after a short time you will see a DECwindows window or the OpenVMS username prompt See Appendix A for information on setting your system parameters 5 16 Testing S...

Page 79: ...system use the information in this chapter to diagnose and solve the problem Chapter Topics This chapter explains the following procedures Checking Cable Connections Troubleshooting System Components Reporting Problems to Your Digital Service Representative Handling Problems 6 1 ...

Page 80: ... devices such as printers and modems 4 Turn off O the monitor using the monitor On Off switch The monitor power does not turn off when the system unit is turned off Check Cable Connections Check that the following cables are securely connected at both ends Monitor video cable Monitor power cord System unit power cord Expansion box connector cable and SCSI bus terminator Expansion box power cord Ke...

Page 81: ... contrast on your monitor If you still have a problem refer to the following troubleshooting tables Troubleshooting System Components Troubleshooting Overview Use the information in the following tables to diagnose a problem and determine a solution Check the symptom column first to locate the problem you are experiencing and then try the solutions suggested in the last column Handling Problems 6 ...

Page 82: ...upply or fan has failed Contact your Digital service representative Start up display contains an error message A module or internal cable may not be properly installed or may be defective Check the seating of modules and cables depending on the fault indicated by the error message See the VAXstation 4000 Options Installation Guide System does not boot Your software is not installed See your softwa...

Page 83: ...ess and contrast controls are set too low for the screen display to be seen Adjust the monitor brightness and contrast controls If necessary refer to your monitor guide for more information Alternate console switch is in the wrong position Turn off the power Change the alternate console switch to the down off position Use a small pointed object to set the switch but do not use a pencil the graphit...

Page 84: ...ole mode no pointer appears on the screen Change the system to program mode by entering BOOT at the console prompt Pointing device is faulty Replace the pointing device or call your Digital service representative Keyboard Table 6 4 lists suggestions for solving keyboard problems Table 6 4 Problems with the Keyboard Symptom Possible Cause Suggested Solution Keys do not work Hold Screen key is activ...

Page 85: ...ThinWire T connector with terminators or standard Ethernet loopback connector or replace the ThinWire terminator with an active network cable Terminator is missing from network If you remove a ThinWire cable replace it with a terminator and retest the Ethernet Cable connection is loose Check that all connections on the Ethernet segment are secure If the problem persists contact your Digital servic...

Page 86: ...find these numbers behind the door on the front of the system unit or on the rear panel of the system unit For example Model number VS49K CF and Serial number AB226048OT 2 Make notes about the state of your system when the problem occurred 3 Be prepared to read information from the screen and to enter commands at the keyboard while you talk to your Digital service representative 4 Your Digital ser...

Page 87: ...ge the default recovery action It also explains how to change your keyboard language setting Appendix Topics This appendix covers the following procedures Changing the Keyboard Language Setting the Default Boot Device Changing the Default Recovery Action Setting the Default Boot Flags Using the Alternate Console Feature Alternate Start Up Procedures A 1 ...

Page 88: ...sole mode by pressing the halt button behind the door on the front of the system unit 2 At the console prompt enter SET KBD and press the Return key The Keyboard Language Menu and the selected default display as shown in Figure A 1 Figure A 1 Changing the Keyboard Language SET KBD 3 0 Dansk 1 Deutsch 2 Deutsch Schweiz 3 English 4 English British Irish 5 Espanol 6 Francais 7 Francais Canadien 8 Fra...

Page 89: ...em unit or expansion box SCSI ID 0 7 DKAx001 Mass storage on remote system EZA0 Tape SCSI ID 0 7 MKAx001 1x the SCSI ID for a particular device Changing the Boot Device Before halting or turning off your system see the operating system documentation for shutdown procedures If your system is part of a networked group do not turn off halt or restart the system without notifying work group members To...

Page 90: ...n is the system s automatic response when you turn on the system or after the system recovers from an operating system software failure The options you have for setting this default recovery action are listed and explained in Table A 2 Table A 2 Values for Recovery Action Halt Value Recovery Action Result Action 1 Automatic restart After system failure the operating system restarts If that fails t...

Page 91: ...ion follow these steps 1 Put the system in console mode by pressing the halt button behind the front door of the system unit 2 At the console prompt enter the following SHOW HALT Return The value for the current default recovery action is displayed as follows HALT 00000001 3 Enter a new default recovery value from those listed in Table A 2 In the following example the new default recovery value is...

Page 92: ...ters Before halting or turning off your system see the operating system documentation for shutdown procedures If your system is part of a networked group do not turn off halt or restart the system without notifying work group members To reset the default boot flags 1 Put the system in console mode by pressing the halt button behind the front door of the system unit 2 At the console prompt enter SE...

Page 93: ...tions serial port is now a terminal port 4 Attach one end of an RS423 serial cable to the printer communications port on the back of the system unit and the other end of the serial cable to the serial port on the alternate console terminal 5 Turn on the terminal 6 Check the baud rate of the terminal which should be set to 9600 baud See your terminal documentation for additional information on adju...

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Page 95: ... Cables Approval The DSW21 Synchronous Communications Adapter is approved for direct connection to a particular digital circuit This approval includes an interconnecting cable with mating connectors that conform to the British standard BS6623 parts 1 and 4 If the adapter is connected to the service with anything other than its own approved cables those cables must benefit from relevant general app...

Page 96: ...tion of the port marked SAFETY WARNING See Instructions for Use as indicated above whether the ports are marked or not may produce hazardous conditions on the network You should obtain advice from an engineer before making such a connection Equipment Between the DSW21 Adapter and a Digital Circuit Equipment Requirements If any other equipment including cables or wiring is to be connected between t...

Page 97: ... the approved equipment are proprietary to Digital Equipment Corporation Digital controls the power source and sink ratings All available host enclosures have the power capacity to supply all module permutations Digital has designed all permutations of the host configuration to operate within the limits of the host power rating as shown in Table B 1 Table B 1 Module Power Parameter Minimum Type Ma...

Page 98: ...hronous Communications Adapter for UK Compliance Service Category Interface Type Service Requirements Data Rate Public Telecomm Operators1 Physical Electrical BT Hull MCL 1 X 21bis V 24 V 28 ISO 2110 BS 6623 part1 1985 2400 bps 4800 bps 9600 bps 19200 bps Yes Yes Yes No Yes Yes Yes No Yes Yes Yes Yes Approved adapter cable BC19V 02 Approved extension cable BC22F 25 25 feet 762 cm 2 X 21bis V 35 IS...

Page 99: ... the DSW21 In other words the equipment is built exactly as the models that were originally approved Marked with or supplied with a statement that the host is supplied under General Approval Number NS G 1234 J 100003 This requirement applies to equipment supplied after 1st March 1989 Exceptions are the 64 pin connector that plugs into the host s expansion slot and clearance and creepage distances ...

Page 100: ...the DSW21 in a controlled environment Table B 3 Clearance and Creepage Distances Clearance X mm Creepage Y mm Voltage Used or Generated by Other Parts of the Host or Expansion Card Vrms or Vdc 2 0 2 4 3 8 1 Up to 50 2 6 3 0 4 8 Up to 125 4 0 5 0 8 0 Up to 250 4 0 6 4 10 0 Up to 300 1The distances shown in parentheses apply in an uncontrolled environment where heat humidity and temperature may fluc...

Page 101: ...that is the continuous path along the surface Figure B 1 Creepage Distance Adjacent part of host Soldered Component Soldered Component DSW21 Adapter X X Y Adjacent Expansion Card MLO 008164 If in doubt you should seek the advice of a telecommunications safety engineer Warning Approval Invalidated Failure to install the DSW21 Synchronous Communications Adapter in accordance with these instructions ...

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Page 103: ...fications Appendix Topics This appendix lists the following VAXstation 4000 Model 90 system hardware specifications Dimensions Electrical Storage Operating conditions Nonoperating conditions Model 90 System Specifications C 1 ...

Page 104: ... kg 10 9 cm 48 2 cm 40 cm 10 lb 4 3 in 19 0 in 15 in Electrical Specifications Table C 2 lists the electrical specifications for the VAXstation 4000 system Table C 2 System Electrical Specifications Input voltage Automatically adjusting AC input from 100 120 VAC to 220 240 VAC Frequency range 47 to 63 Hz Watts 286 maximum with no monitor 465 maximum with monitor C 2 Model 90 System Specifications ...

Page 105: ...ch fixed disks Optional RX26 diskette drive 4 MB 3 inch diskette drive Optional RRD42 compact disc 600 MB 5 inch compact disc drive Optional TZK10 525 MB 5 inch quarter inch cartridge QIC tape drive Optional TLZ06 4 0 GB 5 inch cartridge tape drive Optional expansion boxes BA46 storage expansion box or the BA42 storage expansion box Interfaces 1 SCSI port 1 ThinWire Ethernet port 1 standard Ethern...

Page 106: ...ystem Table C 5 VAXstation 4000 Operating Conditions Temperature range 15 C to 32 C 59 F to 90 F Temperature change rate 11 C hr 52 F hr maximum Relative humidity 20 80 noncondensing Altitude 2400 m 8000 ft Maximum wet bulb temperature 28 C 82 F Minimum dew point 2 C 36 F Nonoperating Conditions Table C 6 lists the nonoperating conditions for the VAXstation 4000 system Table C 6 VAXstation 4000 No...

Page 107: ...troubleshooting 6 2 Commands BOOT 5 15 A 3 diagnostic 4 8 HELP 4 7 Commands cont d privileged 4 9 SET 4 8 SHOW 4 7 TEST 4 8 Communications printer port function of 1 8 Components identifying faulty 5 1 shipped fig 1 4 Configuration full system fig 1 2 Console mode getting help 4 7 security feature 4 9 Conventions used in this guide xii D DECconnect faceplate connecting to fig 3 7 Default boot devi...

Page 108: ... 5 15 A 3 boot device names A 3 H Halt button 5 7 function of 1 6 Halt recovery action A 4 Hardware address logging 2 14 Hardware specifications electrical C 2 environmental C 4 system unit C 1 Headset jack function of 1 6 HELP command 4 7 I ID numbers of system components 5 3 K Keyboard changing language A 2 connecting fig 2 4 Keyboard port function of 1 8 L Languages changing A 2 Lights diagnost...

Page 109: ... 1 3 for system fig 1 3 system attaching fig 2 10 Power up See Start up Privileged console commands 4 9 Problem solving system exerciser 5 9 Problems identifying 5 7 reporting 6 8 troubleshooting table 6 3 R Reboot recovery action A 4 Remote booting boot device name 5 15 A 3 Remote mouse keyboard port function of 1 8 Reporting problems 6 8 Restarting your system 5 15 RRD42 compact disc drive boot ...

Page 110: ...ig 2 10 System power port function of 1 8 System unit diagnostic lights 5 6 dimensions C 2 environmental specifications C 4 front view fig 1 5 hardware specifications C 1 rear view fig 1 7 troubleshooting 6 3 T T connector assembling fig 2 2 attaching fig 2 3 removing fig 3 9 Tape drives boot device name 5 15 A 3 TEST 100 command 5 10 TEST command 4 8 ThinWire Ethernet connecting fig 3 6 improper ...

Page 111: ... Digital Equipment Corporation P O Box CS2008 Nashua NH 03061 Puerto Rico Phone 809 781 0505 Fax 809 749 8377 Digital Equipment Caribbean Inc 3 Digital Plaza 1st Street Suite 200 Metro Office Park San Juan Puerto Rico 00920 Canada Phone 800 267 6215 Fax 613 592 1946 Digital Equipment of Canada Ltd 100 Herzberg Road Kanata Ontario Canada K2K 2A6 Attn DECdirect Sales International Local Digital subs...

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Page 113: ...ion Clarity easy to understand Organization structure of subject matter Figures useful Examples useful Index ability to find topic Page layout easy to find information I would like to see more less What I like best about this manual is What I like least about this manual is I found the following errors in this manual Page Description Additional comments or suggestions to improve this manual For so...

Page 114: ...RST CLASS PERMIT NO 33 MAYNARD MASS POSTAGE WILL BE PAID BY ADDRESSEE No Postage Necessary If Mailed in the United States DIGITAL EQUIPMENT CORPORATION Information Design and Consulting PKO3 1 D30 129 PARKER STREET MAYNARD MA 01754 2198 Do Not Tear Fold Here ...

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