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Problem Solving and Troubleshooting

4-8

Disk Drive Troubleshooting

Problem

Possible Cause

Action

Server does not
recognize an
internal SCSI
device.

SCSI device jumpers
incorrectly set.

SCSI ID conflicts.

Terminating resistors not
removed from the SCSI
device.

SCSI controller has failed.

Loose SCSI cable.

SCSI cable incorrectly
installed between SCSI
controller, SCSI device or
backplane.

Refer to the supplied kit
installation instructions.

Refer to the supplied kit
installation instructions.

Remove terminating resistors.
Refer to the supplied kit
installation instructions.

Contact your Digital service
representative.

Secure all cable connections.

Refer to “SCSI Guidelines” in
Chapter 3 for cabling information.

Server does not
recognize an
external SCSI
device.

SCSI device jumpers
incorrectly set.

SCSI ID conflicts.

Terminating resistors not
removed from the SCSI
device.

SCSI controller has failed.

Loose SCSI cable.

SCSI cable incorrectly
installed between SCSI
controller and rear panel
connector or external
SCSI device and rear
panel connector.

Refer to the supplied kit
installation instructions.

Refer to the supplied kit
installation instructions.

Remove terminating resistors.
Refer to the supplied kit
installation instructions.

Contact your Digital service
representative.

Secure all cable connections.

Refer to “SCSI Guidelines” in
Chapter 3 for cabling information.

continued

Summary of Contents for PRIORIS ZX 5000 MP

Page 1: ...P R I O R I S Z X 5 0 0 0 M P S E R V E R U S E R S G U I D E...

Page 2: ...Prioris ZX 5000 MP Series Server User s Guide Part Number ER A60WW UA A01 Digital Equipment Corporation...

Page 3: ...DFARS 252 227 7013 Prioris ZX 5000 MP Series Server User s Guide Copyright Digital Equipment Corporation All Rights Reserved DEC Prioris ServerWORKS and the Digital logo are trademarks of Digital Equ...

Page 4: ...ng the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation betwee...

Page 5: ...quirements This equipment meets or exceeds the ergonomic requirements of ZH1 618 and is certified to bear the GS mark by TUV Rheinland of Germany This equipment has been tested for radio frequency emi...

Page 6: ...n Server Software and Support Documentation 1 3 Diagnostic Software 1 4 Server Utilities and Technical Support 1 4 Restarting Your Server 1 5 Important Information 1 5 Identifying Model and Serial Num...

Page 7: ...ection 2 13 Security Subsystems Group 2 14 Boot Subsystem Group 2 15 SCSI ROM BIOS Options Group 2 15 LCD Subsystem Group 2 16 Management Subsystem Group 2 16 Memory Boards Subsystem Group 2 17 Reserv...

Page 8: ...Right Drive Bay 3 42 Installing a Full Height 5 Inch Device into the Top Right Drive Bay 3 44 Expansion Brackets 3 46 Installing or Replacing a Device Into the Hot Swap Drive Bay 3 48 SBB LED Status I...

Page 9: ...5 3 Administrative and User Password 5 5 If You Forget Your Password 5 6 Additional Security Features 5 7 A Technical Specifications Introduction A 1 Server Specifications A 2 Performance Specificatio...

Page 10: ...ction D 1 Cleaning the Server D 1 Cleaning the Screen D 1 Cleaning the Mouse D 2 Moving the Server D 2 Packing the Server D 3 Installing the Server at a New Location D 3 Figures Typical Prioris ZX 500...

Page 11: ...Inch Device Into Top Right Drive Bay 3 45 3 20 Installing Expansion Brackets 3 47 3 21 Installing a Device Into the Hot Swap Drive Bay 3 49 3 22 Storage Backplane 3 52 3 23 Single Channel SCSI Configu...

Page 12: ...de identifies all the components that were shipped from the factory as well as how to connect the mouse keyboard monitor and ac power The Installation Guide also shows how to turn your server on for t...

Page 13: ...U modules install memory modules and mass storage devices Also refer to your SCSI RAID and other options documentation Chapter 4 Problem Solving and Troubleshooting This chapter describes initial and...

Page 14: ...icates information that your server or software displays For example a directory path or error message Monospaced text can also indicate a command that you need to enter to run an application or utili...

Page 15: ...re EPP Enhanced parallel port FRU Field replaceable unit IDE Integrated drive electronics h An h suffix to a numerical value denotes hexadecimal numbers For example 0F8h equals 0F8 hexadecimal I O Inp...

Page 16: ...s array Windows Microsoft Windows application software ZIF Zero insertion force Special Notices Three kinds of special notices are used in this guide to emphasize specific information WARNING Indicate...

Page 17: ...program enables you to install one of several supported operating systems and provides a single source for all server documentation technical support information diagnostics and other re lated product...

Page 18: ...About This Guide xiii D EC 00421 Typical Prioris ZX 5000 MP Series Server NOTE Your monitor keyboard and mouse might look different...

Page 19: ...erface and support a 32 bit PCI interface Also 1P CPU modules contain a 512 KB burst write back cache module 2P CPU modules contain a 1 MB burst write back cache per CPU Memory Module One or two memor...

Page 20: ...k lit 32 character LCD display that shows power on status messages each time your server boots The Op erator Control Panel can be lit by pressing a manual switch on the front bezel ServerWORKS Quick L...

Page 21: ...ort Documentation The following software and support documentation is supplied with your server ServerWORKS software kit contains ServerWORKS Quick Launch and ServerWORKS Manager ServerWORKS Quick Lau...

Page 22: ...ime from the MS DOS partition you created 2 Using the Install Software Conventional method in ServerWORKS Quick Launch you can create a bootable diagnostic software diskette This enables you to run th...

Page 23: ...ograms TSRs and memory registers operating system specific Restart Press the Reset button at the front of the server Same as a hard boot Important Information Under circumstances of poor posture or po...

Page 24: ...supported with a backrest Keyboard or mouse Your wrists are straight and do not bend more than 15 degrees They may be supported when resting but not on sharp edges Type comfortably with no more key p...

Page 25: ...vantage of work breaks to move around and do other activities Lighting Avoid direct lighting or sunlight on the screen which causes glare and reflections Place lighting behind or to the side of your w...

Page 26: ...ake a rest break and review the instructions for proper ergonomic setup and use If the pain or discomfort continues after resuming use of the server discontinue use and report the condition to your jo...

Page 27: ...ord any internal serial numbers for example main logic board CPU module and so on until there is a need to remove the server s outside panels Take a few moments to record the externally available mode...

Page 28: ...port and ordering information Warranty and Service information Specific software application problems or questions Operating system documentation application software documentation or contact the soft...

Page 29: ...nfiguration Utility This utility is available for RAID ready servers only This utility enables you to configure your RAID array Flash Memory Update This utility enables you to update or re store your...

Page 30: ...rives To start the SCSISelect configuration utility Press Ctrl A when the BIOS banner appears during the boot proc ess When the SCSISelect configuration utility appears follow the instructions on your...

Page 31: ...ilable on the Digital Bulletin Board BBS System Configuration Utility SCU The SCU enables you check or change your server s configuration The SCU is PCI aware and complies with both EISA and ISA plug...

Page 32: ...he correct configuration before the server boots Pressing F1 on the keyboard in response to the BIOS prompt during POST activates the BIOS Setup The SCU modifies the CMOS RAM and EISA NVRAM under your...

Page 33: ...the SCU directory and type SCU BAT 2 Using the Install Software Conventional method in ServerWORKS Quick Launch you can create a bootable SCU diskette This en ables you to run the SCU anytime using th...

Page 34: ...S Startup menu select one of the following 1 Execute AMISCU 2 Execute AMISCU baseboard configuration only 3 Execute AMISCU using the Overlay Lite 4 When the SCU title appears press any key to continue...

Page 35: ...arate from the SCU the SCU will auto matically update the BIOS settings In most cases your server will operate according to the most recent changes regardless of which utility you use to make changes...

Page 36: ...sion BIOS version string Not user selectable Displays the BIOS version string MP spec version Not user selectable Displays the multi processor specification version System Processor Modules Menu Field...

Page 37: ...he installed CPU CPU 1 in slot 2 Not user selectable Displays the fault status of the installed CPU CPU 2 in slot 2 Not user selectable Displays the fault status of the installed CPU System Performanc...

Page 38: ...s do not operate properly when shadowed Note Press Ctrl E to enable all addresses press Ctrl D to disable all addresses Extended memory options Cache 1MB ISA hole Cache mode Write back Disabled Write...

Page 39: ...etwork see your System Administrator Parallel port 1 LPT1 378 IRQ 7 LPT2 278 IRQ 5 LPT3 3BC IRQ 7 Parallel port disable Enables or disables the onboard port at the specified address Parallel port mode...

Page 40: ...t installed Sets the size and density of diskette drives Floppy drive B 3 5 inch 1 44 1 25 MB drive 5 25 inch 360 KB drive 5 25 inch 1 2 MB drive 3 5 inch 720 KB drive 3 5 inch 2 88 MB drive Disabled...

Page 41: ...se is connected to the server Console Redirection Menu Fields Settings Comments Select COM port for redirection Disable redirection Redirection on COM1 Redirection on COM2 Enables you to redirect your...

Page 42: ...ng it in the verify password field Hot key option Enable Disable Enables or disables your server s hot key option Lock out timer 10 minutes to 127 minutes Enter the number of minutes of keyboard inact...

Page 43: ...les the F1 setup prompt each time your server boots Require user interaction on POST errors Enabled Disabled Enabling this option causes your server to pause and display a setup entry or resume the bo...

Page 44: ...tage limits to ensure proper server operation A D channel enable switch Press Enter to display A D channels Enables you to enable or disable A D channel switches to ensure proper server operation Spea...

Page 45: ...Not user selectable Displays whether or not an ECC memory module is installed in one or both memory slots Reserved System Resources Menu Fields Settings Comments Reserved VGA resources Not user select...

Page 46: ...etup procedures for server expansion and describes how to unlock and remove the server s side panels Also included in this chapter are instruc tions for replacing or modifying the following hardware C...

Page 47: ...tic A static discharge can be damaging even though you often cannot see or feel it To prevent damage to circuit boards and or components Before touching any circuit board or component touch the metal...

Page 48: ...al Devices and Power Before removing the side panels perform the following 1 Turn off power to all external devices connected to server 2 Turn server off 3 Disconnect power from wall outlet 4 Disconne...

Page 49: ...ivates the power interlock switches located at the top left and top right of your server These switches turn off power to your server You might injure yourself or damage your server if you attempt to...

Page 50: ...Expanding Your Server 3 5 DEC00405 2 Figure 3 1 Unlocking and Removing the Side Panels...

Page 51: ...ding blocks SBBs F Power OCP and reset buttons G Operator control panel OCP H Power indicator I Cooling fans J CPU module 1 CPU 1 K Casters L Expansion board slots four ISA EISA and three PCI and two...

Page 52: ...Expanding Your Server 3 7 DEC00725 2 P M J O N K L H Q G F E D C B A R I S T Figure 3 2 Server Components Left Side...

Page 53: ...d mouse right ports D Parallel port right E Video port left F Serial port 1 right serial port 2 left G Monitor plug H AC power plug I Secondary rear cooling fan or redundant power supply J Power inter...

Page 54: ...Expanding Your Server 3 9 J DEC00736 2 K M I B B B F H G C D E A P N L O Figure 3 3 Server Components Right Side...

Page 55: ...dule slot 1 connector primary J CPU module slot 2 connector secondary K Wide SCSI channels A right and B left connectors L EISA master expansion board slot 6 M6 M PCI expansion board slots P2 1 and P2...

Page 56: ...Expanding Your Server 3 11 DEC00726 2 A B C D E F G H I J K L M N O P Q R S T U V Figure 3 4 Main Logic Board Components Connectors...

Page 57: ...ure Legend Component A Power connector B Doorlock 2 connector C Doorlock 1 connector D Fan 1 connector E Fan 2 connector F Fan 3 connector G MLB2 connector H Fan 4 connector I MLB1 connector J RSM con...

Page 58: ...Expanding Your Server 3 13 DEC00798 A B C D E F G H I J K L Figure 3 5 Power Fan and Control Board Connectors...

Page 59: ...grade 1P or 2P CPU modules to 3P or 4P CPU modules 1 Turn off your server 2 Disconnect external devices ac power and monitor power 3 Unlock and remove left side panel 4 Install the new CPU module and...

Page 60: ...Expanding Your Server 3 15 DEC00727 2 Figure 3 6 Installing a CPU Module...

Page 61: ...than one inch Installing SIMMs taller than one inch can interfere with an adjacent CPU module or memory module Also make sure you completely fill the primary memory module MEM 1 slot before installin...

Page 62: ...r 3 17 8 Replace and lock left side panel 9 Connect external devices and restore power 10 Run the SCU to configure your server for the additional amount of memory DEC00727 3 Figure 3 7 Removing Instal...

Page 63: ...ad alloy plated edge connec tors only in tin lead alloy plated sockets Install SIMMs with gold lead alloy plated edge connectors only in gold lead alloy plated sockets Fill bank 1 before bank 2 and ba...

Page 64: ...Expanding Your Server 3 19 DEC00728 BANK 3 BANK 2 BANK 1 BANK 3 BANK 2 BANK 1 12 10 8 6 4 2 11 9 7 5 3 1 Figure 3 8 SIMM Socket Locations and Bank Designations...

Page 65: ...t Bank 1 sockets 1 4 Bank 2 sockets 5 8 Bank 3 sockets 9 12 Total Memory 8 MB 32 MB 8 MB 8 MB 64 MB 16 MB 64 MB 8 MB 8 MB 8 MB 96 MB 16 MB 16 MB 128 MB 32 MB 128 MB 16 MB 16 MB 16 MB 192 MB 32 MB 32 M...

Page 66: ...3 21 5 Orient notched edge of SIMM A Figure 3 9 so its facing toward center of memory module The small notch at middle of bottom edge of SIMM mates with raised area in SIMM socket DEC00735 A A Figure...

Page 67: ...until it completely engages bottom of socket Tip SIMM upright until both retaining clips engage B C Figure 3 10 5 Replace memory module component side down and secure with retaining bracket 6 Replace...

Page 68: ...Expanding Your Server 3 23 A B DEC00729 C Figure 3 10 Installing a SIMM...

Page 69: ...place your server s battery To replace the server battery perform the following 1 Turn off your server 2 Disconnect external devices ac power and monitor power 3 Unlock and remove left side panel 4 Re...

Page 70: ...Expanding Your Server 3 25 DEC00726 3 A Figure 3 11 Replacing the Server Battery...

Page 71: ...memory 1 Turn off your server 2 Disconnect external devices ac power and monitor power 3 Unlock and remove left side panel 4 If necessary remove the CPU module from the CPU 1 primary slot Refer to th...

Page 72: ...Expanding Your Server 3 27 A DEC00726 4 Figure 3 12 Installing Video Memory...

Page 73: ...pansion boards The remaining five expansion slots support 32 bit PCI local bus expansion boards EISA Expansion Slots The six EISA bus slots on the main logic board support industry standard 32 bit EIS...

Page 74: ...29 PCI Slot P1 1 PCI Slot P1 2 PCI Slot P1 3 PCI Slot P2 1 PCI Slot P2 2 EISA Slot 6 EISA Slot 1 EISA Slot 2 EISA Slot 3 EISA Slot 4 EISA Slot 5 DEC00726 5 Figure 3 13 Prioris ZX 5000 MP Series Serve...

Page 75: ...iption EISA slot 1 M1 Supports extended industry standard 32 bit EISA expansion boards Designated as a shared slot with PCI slot P1 3 1 EISA slots 2 through 5 M2 M5 Supports extended industry standard...

Page 76: ...16 or 32 bit data transfers Plug and play configuration PeerBus to maximize throughput Slot Designation Description PCI slots P1 1 P1 2 Supports bus mastering 32 bit PCI expansion boards PCI slot P1 3...

Page 77: ...ttings on each ISA expansion board to match the SCU assigned server resources To install an ISA ex pansion board NOTE Read and fully understand your optional expansion board s documentation before run...

Page 78: ...Expanding Your Server 3 33 DEC00730 2 Figure 3 14 Removing a Metal Filler Plate...

Page 79: ...un the SCU after installing any EISA expansion board Running the SCU enables you to assign the proper server resources so EISA ex pansion boards operate correctly To install an EISA expansion board NO...

Page 80: ...Expanding Your Server 3 35 DEC00730 4 Figure 3 15 Installing an ISA Expansion Board...

Page 81: ...Expanding Your Server 3 36 5 Insert new expansion board into socket and push expansion board firmly into place DEC00730 4 Figure 3 16 Installing an EISA Expansion Board...

Page 82: ...stalling PCI Expansion Boards Your Prioris ZX 5000 MP Series Server automatically detects and then assigns the proper server resources to PCI expansion boards once they are installed To install a PCI...

Page 83: ...d into socket and push expansion board firmly into place DEC00730 3 Figure 3 17 Installing a PCI Expansion Board 6 Secure expansion board to slot with screw removed in step 4 7 Replace and lock left s...

Page 84: ...wide or narrow Fast SCSI 2 hot swap devices Onboard SCSI Controllers The main logic board includes two Adaptec AIC 7870 wide fast SCSI 2 controller chips channels A and B integrated as PCI bus master...

Page 85: ...elines The last physical SCSI devices on each end of the SCSI bus must be terminated Your server is supplied with the necessary cables and terminators If your SCSI device came with terminators in stal...

Page 86: ...figuration utility to check or change SCSI device settings SCSI Cables Your server is supplied with the following cables One wide 68 pin five connector cable assembly This cable as sembly includes One...

Page 87: ...nstall a half height 5 inch device into one of the top right drive bay slots perform the following 1 Turn off your server 2 Disconnect external devices ac power and monitor power 3 Unlock and remove s...

Page 88: ...Expanding Your Server 3 43 DEC00409 2 A Figure 3 18 Installing a Half Height 5 Inch Device Into Top Right Drive Bay...

Page 89: ...nlock and remove side panels 4 Unlock and open door 5 Remove both plastic filler panels by pushing them out from inside server 6 Remove bottom brackets from inside of drive bay and attach them to devi...

Page 90: ...Expanding Your Server 3 45 DEC00634 2 A B B Figure 3 19 Installing a Full Height 5 Inch Device Into Top Right Drive Bay...

Page 91: ...ight drive bay If you plan to install a 3 inch device in a 5 inch drive bay slot you must first install expansion brackets onto the device Expansion brackets are either supplied with the device or can...

Page 92: ...Expanding Your Server 3 47 DEC00723 Figure 3 20 Installing Expansion Brackets...

Page 93: ...Not all SCSI controllers support the hot swap method Refer to your SCSI controller documentation to determine if the hot swap method is supported Also you might need to reconfigure your server to reco...

Page 94: ...Expanding Your Server 3 49 DEC00443 2 A Figure 3 21 Installing a Device Into the Hot Swap Drive Bay...

Page 95: ...a SBB when the left LED is on or flashing can cause the loss or corrup tion of data For RAID servers the right LED amber is the SBB fault LED and indicates an error condition when it is either on or f...

Page 96: ...ur storage backplane supports seven hot swap devices split between two SCSI bus sections see Figure 3 22 SCSI bus A and SCSI bus B SCSI bus A is the upper section and consists of four SCSI device conn...

Page 97: ...Server 3 52 Figure Legend Description A Wide SCSI connectors B Narrow SCSI connectors C Power connectors J181 W1 W2 and W3 SCSI ID jumper block DEC00581 W1 W2 W3 A B C B A B C B A J181 Figure 3 22 Sto...

Page 98: ...n be configured as two separate SCSI buses or as a single SCSI bus using a jumper cable Note that The SCSI ID addressing is independent of the single or dual SCSI bus arrangement Make sure you select...

Page 99: ...2 W3 W1 W2 W1 W3 W2 W3 W1 W2 W3 SCSI Bus 1 SBB slot0 ID SBB slot1 ID SBB slot2 ID SBB slot3 ID 0 1 2 3 0 1 2 3 8 9 10 11 0 1 2 3 8 9 10 11 0 1 2 3 8 9 10 11 8 9 10 11 SCSI Bus 2 or Jumper Cable SBB sl...

Page 100: ...drive bay connect appropriate power cable to device 3 Replace and lock side panels 4 Connect external devices and restore power 5 Run SCSISelect to configure your server Refer to Chapter 2 Server Uti...

Page 101: ...s A B 68 pin to 50 pin adapter cable to CD ROM drive C 68 pin to 50 pin adapter cable to top right drive bay D Backplane 68 pin connector E Terminator 1 F Jumper cable G External SCSI connector 1 This...

Page 102: ...Expanding Your Server 3 57 DEC00733 2 E D C B F A G Figure 3 23 Single Channel SCSI Configuration...

Page 103: ...server Refer to Chapter 2 Server Utilities and to your SCSI documentation for additional configuration information NOTE Server s with this configuration are shipped with an additional terminator to en...

Page 104: ...Expanding Your Server 3 59 C D E F G H A B DEC00731 2 Figure 3 24 Two Channel SCSI Configuration...

Page 105: ...top 5 inch drive bay connect appropriate power cable to device 3 Replace and lock side panels 4 Connect external devices and restore power 5 Run SCSISelect and or RAID utilities to configure your serv...

Page 106: ...A B Mylex RAID controller channel 1 C Adaptec 7870 narrow wide SCSI connector SCSI bus B D Backplane terminator E Jumper cable F Backplane 68 pin connector G Cable terminator H 68 pin to 50 pin adapt...

Page 107: ...Expanding Your Server 3 62 DEC00732 2 D E F G H I A B J C Figure 3 25 Single Channel SCSI and Single Channel RAID Configuration...

Page 108: ...ices and restore power 5 Run SCSISelect and or RAID utilities to configure your server Refer to Chapter 2 Server Utilities and to your SCSI and RAID documenta tion for additional configuration informa...

Page 109: ...Expanding Your Server 3 64 A DEC00734 2 E D C H H I I F B G Figure 3 26 Single Channel SCSI and Dual Channel RAID Configuration...

Page 110: ...k drive must be set to the lowest SCSI address connected to the SCSI controller To improve server performance you might want to distribute the SCSI devices across the SCSI controllers When arranging S...

Page 111: ...he storage backplane for the bus you want to connect 2 Connect the 68 pin unshielded cable connector part no FR PCXAR WG to the storage backplane A Figure 3 27 3 Using a screwdriver gently pry away on...

Page 112: ...Expanding Your Server 3 67 DEC00444 A B Figure 3 27 External SCSI Bus Connections...

Page 113: ...xternal device making sure the SCSI bus is properly terminated 3 Run SCSISelect and or RAID utilities to configure your server External SCSI Bus Guidelines Make sure that the SCSI addresses you select...

Page 114: ...Expanding Your Server 3 69 DEC00626 Figure 3 28 Connecting an External SCSI Storage Box...

Page 115: ...ove the right side panel 3 Disconnect fan s 15 pin power cable from the power harness 4 Remove screws securing cooling fan and metal plate to rear of server Remove cooling fan and metal plate 5 Instal...

Page 116: ...Expanding Your Server 3 71 DE C 00609 Figure 3 29 Replacing the Secondary Rear Cooling Fan...

Page 117: ...2 Disconnect external devices ac power and monitor power 3 Unlock and remove right side panel 4 Remove secondary rear cooling fan 5 Install optional power supply making sure it fully engages two lock...

Page 118: ...Expanding Your Server 3 73 DEC00419 2 Figure 3 30 Installing an Optional Power Supply...

Page 119: ...Expanding Your Server 3 74 Installing the Side Covers 1 Slide panels to front of server 2 Lock side panels DEC00405 3 Figure 3 31 Installing Side Covers...

Page 120: ...ails after you configure it or after you install optional hardware or software Server Troubleshooting Disk Drive Troubleshooting Monitor Troubleshooting CD ROM Troubleshooting Refer to Appendix B Serv...

Page 121: ...pplication device driv ers are properly installed Try not to troubleshoot more than one problem at a time Try to duplicate the problem Run the diagnostic software Run the SCU Refer to Chapter 2 Server...

Page 122: ...Set all appropriate jumpers Reseat the CPU module If failure continues contact your Digital service representative Install SIMMs and memory module Install side panels Contact your Digital service rep...

Page 123: ...orrectly after installing a CPU module CPU module installed incorrectly Primary CPU module has failed Secondary CPU module has failed Reinstall CPU module Replace CPU module Remove CPU module and rebo...

Page 124: ...ot connected Keyboard is connected to the mouse port Keyboard failed Enter the keyboard password Power down the server and connect the keyboard Power down the server and connect the keyboard to the ke...

Page 125: ...fer to Chapter 2 Run the SCU and disable system cache Refer to Chapter 2 Contact your Digital service representative Server does not boot from CD ROM drive CD ROM drive is not connected to the Adaptec...

Page 126: ...ed Diskette drive is empty Diskette write protection enabled Diskette drive has failed Format the diskette Try another diskette Slide the write protect switch so the hole is not visible Insert a diske...

Page 127: ...ital service representative Secure all cable connections Refer to SCSI Guidelines in Chapter 3 for cabling information Server does not recognize an external SCSI device SCSI device jumpers incorrectly...

Page 128: ...hapter 3 Install the appropriate operating system Partition the SCSI hard disk drive and then reload the operating software Set SCSI boot hard disk drive to lowest primary SCSI address Server does not...

Page 129: ...artitioned SCSI hard disk has failed Refer to the supplied kit installation instructions Make sure all cables are correctly installed Format and partition as required using the supplied operating syst...

Page 130: ...and contrast controls are incorrectly set Monitor has failed Run the SCU to configure the server for VGA operation Adjust the monitor brightness and contrast controls Secure all cables and power conne...

Page 131: ...splay not centered while loading Windows video drivers Monitor type incorrectly set Set the correct monitor type CD ROM Troubleshooting Problem Possible Cause Action Cannot access the CD ROM drive Err...

Page 132: ...s of software and hardware The Prioris ZX 5000 MP Series Server provides the follow ing levels of protection Left and right security door lock located at the front of your server Left and right side p...

Page 133: ...t unauthorized access to the left and right front security doors 1 Insert key into keylock at bottom position 2 Turn key clockwise to first unlock position to open left front security door 3 Turn key...

Page 134: ...as shown and turn counter clockwise to lock left and right side panels NOTE The server keys fit both the front keylock and rear chassis lock CAUTION Be careful not to lose your server keys Losing thes...

Page 135: ...Server Security Features 5 4 DEC00405 3 Figure 5 2 Left and Right Side Panel Lock...

Page 136: ...without errors 2 Start the SCU from the DOS partition or insert the SCU diskette into drive A and soft boot reset your server 3 Access the Security Subsystems Group menu and then select the Administra...

Page 137: ...endix A Technical Specifications for switch location and setting 3 Reconnect your server and turn it on Booting your server with this switch setting in the ON position erases the existing password s 4...

Page 138: ...does not inform you when to press F1 to enter Setup You can still enter Setup by pressing F1 before POST completes Floppy Writes Setting this option to Disabled prevents unau thorized personnel from w...

Page 139: ...technical characteristics for your server Server specifications CPU specifications Power supply and input power requirements Current specifications Server current usage Power cord requirements Main l...

Page 140: ...z 33 MHz Data I O EISA PCI 8 bit 16 bit and 32 bit 32 bit Memory module DRAM 32 MB minimum Up to 384 MB on each ECC memory module using 8 16 or 32 MB SIMMs Flash memory BIOS 512 KB includes AMI BIOS B...

Page 141: ...4 F to 149 F Operating humidity noncondensing 20 to 80 relative humidity maximum wet bulb 35 C 95 F Storage humidity noncondensing 10 to 90 relative humidity maximum wet bulb 65 C 149 F Altitude Opera...

Page 142: ...urrent 1 Operating Frequency Range 100 V ac 120 V ac 90 V ac 135 V ac 9 5 A 47 Hz 63 Hz 220 V ac 240 V ac 180 V ac 265 V ac 5 A 47 Hz 63 Hz 1 Includes outlet current Current Specifications Your server...

Page 143: ...rent rating that is at least 125 of the current rating of the product In Europe the cordage must have the HAR mark The ac plug is terminated in a grounding type male plug designed for use in the regio...

Page 144: ...Clear CMOS Protect CMOS 1 SW1 On SW1 Off 1 Keep this switch in the factory default OFF position at all times and only use when instructed by a Digital service representative Unauthorized use can cause...

Page 145: ...to dis able to prevent unauth orized personnel from changing the BIOS boot block Boot block Disable 1 Enable J7D2 pins 1 and 2 1 J7D2 pins 2 and 3 If your BIOS upgrade failed refer to the README TXT f...

Page 146: ...Technical Specifications A 8 DEC00726 6 1 2 3 J9B1 1 2 3 O N J7C1 J6A1 J9C1 J9C3 J7D2 J4H1 S8C1 Figure A 1 Main Logic Board Jumper Locations...

Page 147: ...of the power fan and control board jumper pins Jumper Description Setting Description RSM Not installed 1 Installed J19 jumpered 1 J19 open If you add Digital s Remote Server Management RSM option to...

Page 148: ...messages POST error codes and messages Error and Informational Messages When you turn on your server POST displays messages that provide in formation about the server If a failure occurs POST emits b...

Page 149: ...ase 64 KB memory failure Memory failure in first 64 KB memory 4 Timer not operational Timer on main logic board not operational or memory failure in first 64 KB memory 5 Processor failure CPU on main...

Page 150: ...nable Cache 0015 Primary Output Device Not Found 0016 Primary Input Device Not Found 0041 EISA ID Mismatch for Slot 0043 EISA Invalid Configuration for Slot 0044 EISA config NOT ASSURED 0045 EISA Expa...

Page 151: ...2 CPU 1 0174 Previous CPU Failure Slot 2 CPU 2 0175 CPU modules are incompatible 0180 Attempting to boot with failed CPU 0191 CMOS Battery Failed 0195 CMOS System Options Not Set 0198 CMOS Checksum In...

Page 152: ...ontroller Error 0450 Master DMA Controller Error 0451 Slave DMA Controller Error 0452 DMA Controller Error 0460 Fail safe Timer NMI Failure 0461 Software Port NMI Failure 0465 Bus Timeout NMI in Slot...

Page 153: ...l Port 1 Resource Conflict 0817 Serial Port 2 Resource Conflict 0820 Expansion Board Disabled in Slot 0900 NVRAM Checksum Error NVRAM Cleared 0903 NVRAM Data Invalid NVRAM Cleared 0905 NVRAM Cleared B...

Page 154: ...at are available sometimes memory and address locations need to be changed For example some expansion boards require a specific memory location If that location is al ready allocated a memory conflict...

Page 155: ...64 KB ISA memory server BIOS fixed 0010_0000 00EF_FFFF 14 MB Server memory or unused 00F0_0000 00FF_FFFF 1 MB Server memory or EISA ISA memory 0100_0000 3FFF_FFFF 1 008 MB Server memory or unused 400...

Page 156: ...ports 0040 005F Programmable timer 0060 0064 Keyboard controller 0061 NMI status and control register 0070 NMI mask bit 7 and RTC address bits 6 0 0071 Real time clock RTC 0080 008F DMA low page regis...

Page 157: ...2 0338 033F Serial port 2 0370 0375 Secondary diskette drive 0376 Secondary IDE 0377 Secondary IDE diskette drive 0378 037F Parallel port 2 03B4 03BA Monochrome display port 03BC 03BF Parallel port 1...

Page 158: ...s 1 and 2 control register 04D4 04D7 DMA controller 2 extended mode register 04D8 04DF Reserved 04E0 04FF DMA channel stop registers 0678 067A Parallel port ECP 0778 077A Parallel port ECP 07BC 07BE P...

Page 159: ...1 to F x900 xBFF ISA I O slot alias address nC00 nCFF EISA slot n I O Space n 1 to F xD00 xFFF ISA I O slot alias address 46E8 Video display controller EISA Slot Assignments EISA Slot hex Device 0 Sy...

Page 160: ...vice Mapping C 7 Direct Memory Access Channels Channel Device 0 expansion board 1 expansion board 2 Diskette drive 3 IDE hard disk drive 4 Reserved 5 expansion board 6 expansion board 7 expansion boar...

Page 161: ...lel port LPT2 if enabled 6 Onboard diskette floppy controller if enabled 7 Parallel port LPT1 if enabled 8 Real time clock RTC 9 Video 10 COM3 if enabled it can be set for EISA expansion boards using...

Page 162: ...9 10 11 or 15 SCU limits SCSI to three choices PCI Interrupts IRQ Device any IRQx SCSI channel A INTA any IRQx SCSI channel B INTA any IRQx PCI 0 INTA any IRQx PCI 0 slot B INTA any IRQx PCI 0 slot x...

Page 163: ...eaning do not allow any ex cess fluid to leak into the server keyboard or monitor Wait until the server is completely dry before applying power Cleaning the Server Clean the outside of the server peri...

Page 164: ...hipping or moving the server 1 Back up all files stored on all hard disk drives 2 Turn off the server the monitor automatically shuts off 3 Disconnect the power cord from the wall outlet then from the...

Page 165: ...ver or moving it by vehicle pack the server to avoid damage Pack the server in the original packing material and containers If you did not save the boxes and packing material use a sturdy carton and c...

Page 166: ...ontrollers SCSI 3 39 current requirements A 4 D device expansion brackets installing 3 46 device mapping C 1 disconnect external devices and power 3 3 drive IDs SCSI 3 53 E EISA 3 28 bus slots 3 28 EI...

Page 167: ...ns 3 19 3 21 SIMM socket locations 3 19 3 21 main logic boardcomponents 3 10 mass storage devices installing 3 39 memory video DRAM 3 26 memory Configurations 3 20 messages boot B 2 error and informat...

Page 168: ...or messages B 1 expanding 3 1 initial troubleshooting 4 2 installing EISA PCI expansion boards 3 32 3 34 installing mass storage devices 3 39 installing optional cooling fan 3 70 installing side panel...

Page 169: ...l specifications A 1 troubleshooting 4 1 CD ROM 4 13 disk drive 4 8 initial 4 2 monitor 4 12 server 4 3 U using multiple or multi channel SCSI host adapters 3 65 utilities system configuration 2 3 V V...

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