Digital Equipment PRIORIS ZX 5000 MP, User Manual, Page: 121 / 169

Problem Solving and Troubleshooting
4-2
Initial Troubleshooting
Follow these general procedures to troubleshoot your Prioris ZX 5000 MP
Series Server.
•
Record all configuration information and have it readily available.
•
Turn off your server, wait until all hard disk drives completely spin
down, and then turn it back on.
•
If the POST detects an error refer to Appendix B, “Server Mes-
sages,” and take the appropriate steps to correct the problem. After
the problem has been resolved, restart the server.
•
Ensure that all cables and connections are secure.
•
Make sure all necessary video, printer, and application device driv-
ers are properly installed.
•
Try not to troubleshoot more than one problem at a time.
•
Try to duplicate the problem.
•
Run the diagnostic software.
•
Run the SCU.
Refer to Chapter 2, “Server Utilities,” to ensure the server is correctly config-
ured for all installed hardware and software.
•
If you have problems after connecting a SCSI device, open
SCSI
Select and verify that all settings have been correctly
changed.
Refer to Chapter 2, “Server Utilities,” for additional information.
•
Contact Digital Services for software or hardware related problems.
NOTE:
If you need to return a failed component, pack it in
its original container and return it to Digital for service.
If you are a self-maintenance customer, call your Digital
service representative for assistance and recommenda-
tions.