Table 1–1 (Cont.) Basic Troubleshooting
Symptom
Possible Cause
Suggested Solution
TLZ06 and TLZ07 Cassette Tape Drive Problems
The system cannot write
to the cassette tape.
The write-protect switch
is in the write-protect
position.
If the write-protect LED is on,
remove the tape, reset the switch
and try writing to the tape
again. If the problem persists,
contact your Digital services
representative.
The cassette tape is not
loaded.
Load the cassette tape.
The write-protect LED
flashes.
The tape drive heads
are dirty or the tape is
worn.
Clean the drive heads (see the
MicroVAX 3100 Model 85/95/96
Operator Information manual). If
the problem persists, use a new
tape.
The data read from
the cassette tape is
corrupted.
The tape drive heads
may be dirty.
See the MicroVAX 3100 Model
85/95/96 Operator Information
manual for information on how to
clean the drive heads.
TZK10/TZK11 Quarter Inch Cartridge (QIC) Tape Drive Problems
The data read from the
QIC tape is corrupted.
The drive head is dirty.
Clean the drive head. See the
MicroVAX 3100 Model 85/95/96
Operator Information manual.
The system cannot write
to the QIC tape.
The write-protect switch
is in the write-protect
position.
Remove the QIC tape, reset the
switch and try to write to the
QIC tape again. If the problem
persists, contact your Digital
services representative.
The system cannot read
from or write to the QIC
tape.
The QIC tape may be
faulty.
Remove the QIC tape. If the amber
LED turns off when you remove
the QIC tape, the tape is probably
faulty. Try a different QIC tape.
If the amber LED stays on or if
the problem persists, contact your
Digital services representative.
(continued on next page)
Troubleshooting and Diagnosing Problems 1–7
