Digital Equipment 3100R Series, Service Maintenance Manual

Page: 67 / 174

Troubleshooting
4-19
D
IG
IT
A
L
S
er
ve
r
310
0R
/3
20
0R
Problem Possible Cause Action
No response to keyboard
commands. Keyboard might be
password protected by a
local or remote control
program.
Keyboard is not connected.
Keyboard is connected to
the mouse port.
Keyboard failed.
Enter the keyboard password.
Power down the server and
connect the keyboard.
Power down the server and
connect the keyboard to the
keyboard port.
Replace the keyboard.
No response to mouse
commands. Mouse might be password
protected by a local or
remote control program.
Mouse is not connected.
Mouse is connected to the
keyboard port.
Mouse driver not installed.
Mouse trackball dirty.
Mouse failed.
Enter the keyboard and mouse
password.
Power down the server and
connect the mouse.
Power down the server and
connect the mouse to the mouse
port.
Install the appropriate mouse
driver.
Clean trackball.
Replace the mouse.
Server operates correctly
but application software
does not. Application software
installed incorrectly. Refer to the application software
documentation.
Run the SCU and disable external
cache.