Digital Equipment 3100R Series Service Maintenance Manual Download Page 68

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Troubleshooting

4-20

Disk Drive Troubleshooting

Problem

Possible Cause

Action

Server does not
recognize an internal
SCSI device.

SCSI device jumpers
incorrectly set.

SCSI ID conflicts.

Terminating resistors not
removed from the SCSI
device.

SCSI controller has failed.

Loose SCSI cable.

SCSI cables incorrectly
installed between SCSI
controller, SCSI device, or
SCA-2 backplane.

SCSI device has failed.

Refer to the supplied kit installation
instructions.

Refer to the supplied kit installation
instructions and to the SCA-2 storage
backplane jumper configuration.

Remove terminating resistors. Refer to
the supplied kit installation instructions.

Replace the main logic board.

Secure all cable connections.

Check all cabling.

Replace SCSI device.

continued

Summary of Contents for 3100R Series

Page 1: ...DIGITAL Server 3100R 3200R Series Service Maintenance Manual Part Number ER R2CWW SM A01 Digital Equipment Corporation...

Page 2: ...cal Data and Computer Software clause at DFARS 252 227 7013 DIGITAL Server 3100R 3200R Series Service Maintenance Manual 1998 Digital Equipment Corporation All Rights Reserved AMI is a registered trad...

Page 3: ...generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this e...

Page 4: ...adjacent area thereto radio interference may be caused to radio and TV receivers etc Read the instructions for correct handling This equipment has been tested for radio frequency emissions and has bee...

Page 5: ...Updates 1 10 Server Product Information 1 10 Pentium Pro vs Pentium II Comparison Chart 1 11 Updates 1 11 2 Server Software and Utilities Introduction 2 1 ServerWORKS Quick Launch 2 2 Creating Diskett...

Page 6: ...12 4 Troubleshooting Introduction 4 1 Initial Troubleshooting 4 2 Diagnostics 4 3 Running the Diagnostics 4 4 Running Quick Tests or Groups of Tests 4 4 Running DIGITAL Vendor Extended Tests 4 5 Runni...

Page 7: ...9 Removing and Installing the Top Cover 5 10 Server Front View 5 14 Server Top View 5 16 Server Rear View 5 18 Main Logic Board Connectors 5 20 Main Logic Board Components 5 22 Pentium Pro Processor M...

Page 8: ...rocessor Module Upgrades Introduction 6 1 Processor Compatibility in a Multiprocessor Environment 6 1 Boot the Quick Launch CD ROM and Create Diskettes 6 2 Upgrade the BIOS 6 2 Update the BIOS 6 3 Pen...

Page 9: ...ocations 5 31 5 15 Pentium Pro Processor Module Switch Locations 5 33 5 16 Pentium II Processor Module Switch Settings 5 36 5 17 Processor Module SIMM Bank Locations 5 39 5 18 DIMM Socket Locations 5...

Page 10: ...Installing a VRM 6 11 6 7 Installing the Processor Module 6 12 6 8 Removing the Processor Module 6 16 6 9 Removing the Terminator Module 6 17 6 10 Installing the Second Processor 6 18 6 11 Installing...

Page 11: ...igned to test more than one product CAUTION DIGITAL recommends that only A DIGITAL Server certified engineers attempt to repair this equipment All troubleshooting and repair procedures are detailed to...

Page 12: ...Preface viii DEC01429 Typical DIGITAL Server 3100R 3200R...

Page 13: ...n be mounted into any industry standard 19 inch rack Note that the rack monitor keyboard and mouse must be purchased separately Pentium Pro or Pentium II Processor Module Pentium Pro processor module...

Page 14: ...using SIMM memory on a Pentium Pro processor module For Pentium II processor modules server memory can be upgraded from 32 MB to a maximum of 512 MB using DIMM memory Four EISA Expansion Slots Two PC...

Page 15: ...ial ports and one Enhanced Parallel Port EPP to support external options such as a printer modem or local terminal SCA 2 Storage Backplane Supports high performance SCSI SCA 2 disk drives Disk Hot Swa...

Page 16: ...ue Asset Management Unique server identifier in non volatile memory provides easy asset management BIOS and Firmware Upgrade Utility Upgrades the BIOS and firmware versions SCA 2 Disk Drive Indicator...

Page 17: ...AL SERVER 1000 Family Name Segment DIGITAL SERVER 500 SUB ENTRY DIGITAL SERVER 1000 ENTRY DIGITAL SERVER 3000 DEPARTMENT DIGITAL SERVER 5000 APPLICATION DIGITAL SERVER 7000 ENTERPRISE DIGITAL SERVER 9...

Page 18: ...l be assigned to each new platform based on the following matrix Open numbers will be assigned as new processor technology is introduced THIS FIELD IS NOT USED FOR SUB ENTRY PRODUCTS 100 Pentium Pro 2...

Page 19: ...PE BLANK PENTIUM 1 PENTIUM PRO 2 PENTIUM II SLOT 1 3 PENTIUM II SLOT 2 4 Open Available for future processors 5 Open Available for future processors 6 ALPHA EV56 7 ALPHA PCA57 8 ALPHA EV6 9 ALPHA EV67...

Page 20: ...and view on line help and support documentation System Reference ER R2CWW UA English ER R2CWW UJ Japanese Provides information on using the server s configuration utilities installing peripherals and...

Page 21: ...M in the DIGITAL ServerWORKS software kit Provides postscript files that can be viewed and printed using Adobe Acrobat Reader software These files are provided in PDF format on the Quick Launch CD ROM...

Page 22: ...L Server 3200 2266R FR R2C6W AA 6300 512 PII MODEL 1 DIGITAL Server 3000R DIGITAL Server 3200 2266R FR R2C6W AX 6300 512 PII KERNAL Powergrade Chip Upgrade DIGITAL Server 3000 Powergrade Upgrade Kit F...

Page 23: ...es 512 KB only L2 Cache Size 256 512 KB 512 KB MMX Instructions No Yes Memory All ECC All ECC Type SIMM EDO and Fast Page DIMM EDO Maximum 1 GB 512 MB Updates Current server utilities and technical su...

Page 24: ...s The SCU is available on the Quick Launch CD ROM RAID Configuration Utility This utility is available for RAID ready servers only This utility is available to configure the RAID array The RAID config...

Page 25: ...iewing On line Documentation Use the following procedure to create diskettes using the Quick Launch CD ROM and to view on line product documentation 1 Power on the server and boot the ServerWORKS Quic...

Page 26: ...ch Getting Started guide and the README TXT file which is located on the Quick Launch CD ROM for additional information When to Run the SCU Always run the SCU each time you add remove or relocate ISA...

Page 27: ...es they require for proper operation Before configuring the server copy the CFG files and overlays if applicable supplied with the additional EISA expansion boards to either the SCU directory on the h...

Page 28: ...ities page On the Utilities page select the appropriate BIOS level for the server that the SCU is being created for if this is being done on the server the default BIOS that is highlighted is the BIOS...

Page 29: ...Configuration Information Step 2 Add or Remove Boards Step 3 View or Edit Details Step 4 Examine Switches or Print Report Step 5 Save and Exit Create a Backup SCI File Load a Backup SCI File Copy Upda...

Page 30: ...ree methods described previously 3 Press Enter to display the SCU introductory screen NOTE The SCU contains help pop up screens for any selected menu item Press F1 at anytime to display a help screen...

Page 31: ...esources for the highlighted option F10 Press F10 to complete a step F1 Displays the selected menu item s help screen Esc Returns the monitor screen to the previously selected menu item Configure Comp...

Page 32: ...tion Diskette Select this option to maintain Configuration CFG files and System Configuration Information SCI files To access this menu item 1 Start the SCU using one of the three methods described in...

Page 33: ...All servers have BIOS software in a flash ROM chip located on the main logic board This BIOS initializes hardware and boots the operating system when the server is turned on The BIOS also provides acc...

Page 34: ...ion utility This utility allows you to change SCSI controller settings without opening the server Use SCSISelect to Check factory default settings for each device on the wide Ultra SCSI bus Change SCS...

Page 35: ...sive on line help and the AMIDiag User s Guide The diagnostic program is a stand alone MS DOS package that can be run from diskettes or from the DOS partition on the server s hard disk drive To access...

Page 36: ...erform the following 1 Insert the Quick Launch CD ROM into the drive and boot the server or from a PC or workstation use Windows File Manager or Explorer and run cd rom QLAUNCH EXE 2 From the Quick La...

Page 37: ...eatures 3 Introduction After entering the SCU you can edit a variety of resources and configure the server for the most optimized condition The following tables list the SCU options that are available...

Page 38: ...ount AT bus space enabled at F00000h 1M Displays the amount of extended memory each time the server boots You can select disabling or enabling one of three memory ranges that could be used by expansio...

Page 39: ...lect Enter to display main logic board information including Asset number Serial number Artwork Revision number Model number and System ID The Asset number is the only item that can be changed by the...

Page 40: ...ve B Not Installed 1 5 25 360 KB drive 5 25 1 2 MB drive 3 5 720 KB drive 3 5 1 44 MB drive 3 5 2 88 MB drive Sets the size and density of diskette drives Exchange diskette drives Disabled 1 Enabled A...

Page 41: ...ttached to a PCI expansion board select the PCI slots option and the server will boot from the first boot device found attached to a PCI expansion board as it scans the PCI bus POST errors Enabled 1 D...

Page 42: ...ed Parallel Port EPP mode Selects the standard printer connection Selects the PS 2 compatible mode to receive data Selecting EPP 1 7 or EPP 1 9 is based on what EPP version the printer supports If you...

Page 43: ...port 2 at the specified address and IRQ Embedded PCI SCSI Installed 1 Not installed When installed this device will be recognized by the server When not installed this device will not be recognized by...

Page 44: ...lick Disabled 1 Enabled Enables or disables the audible key click feature Keyboard auto repeat rate 30 sec 1 26 7 sec 21 8 sec 18 5 sec 13 3 sec 10 sec 6 sec 2 sec Sets the number of times a second to...

Page 45: ...d Allows you to disable or enable the shadowing request for optional ROM at the corresponding addresses Shadow CC00h CFFFFh Disabled 1 Enabled Allows you to disable or enable the shadowing request for...

Page 46: ...hen enabled you can lock both the keyboard and PS2 mouse by pressing the defined hot key Alt Ctrl key During the lock state if a user password is entered the keyboard and PS2 mouse will function again...

Page 47: ...led Enabled 1 When enabled allows processor writes to the PCI to be posted in the compatibility OPB chipset PCI to DRAM pipeline Disabled Enabled 1 Enables pipelining of PCI to DRAM write cycles APIC...

Page 48: ...device is either SCSI or Ethernet Embedded device PCI function 1 Enabled Disabled Three kinds of PCI devices can be identified as Embedded devices The first are onboard PCI devices The second are the...

Page 49: ...ibe specific problems probable causes and recommended actions to pursue if the server fails Information includes Initial Troubleshooting Diagnostics Obtain Server Information Using the SCU and Server...

Page 50: ...d disk drives completely spin down and then turn it back on Ensure that all cables and connections are secure Make sure all necessary video printer and application device drivers are properly installe...

Page 51: ...fails to boot or load the operating system software The server fails to boot or load the operating system software after adding additional hardware such as more memory additional processors additional...

Page 52: ...al Documentation on the Quick Launch CD ROM Running Quick Tests or Groups of Tests Function keys can be used to select and run groups of tests A list of function keys is available by pressing the F9 k...

Page 53: ...sts from the Hard Disk Drive To run diagnostic tests from the server s hard disk drive perform the following 1 Boot the system and select MS DOS from the Boot menu 2 At the C prompt type DIAG DIAGNOSE...

Page 54: ...omponents Part number DIGITAL part number Revision number Board assembly revision number Serial number Serial number of the board assembly Artwork number Revision of the printed circuit board The Syst...

Page 55: ...rial numbers etc You can also assign Asset numbers to these components In addition the software can detect when changing the server configuration by adding or removing either component You can obtain...

Page 56: ...or module Confirm the correct model number and serial number This data is available on the label located on the server back panel Obtaining Information Using Server Management Software The DIGITAL ser...

Page 57: ...ntinuously monitor the status of the network Set alarms and alerts for specified events on all network devices as well as the network itself to spot problems early and avoid costly downtime Refer to t...

Page 58: ...e Off Off On Off Shutdown voltage fault Off Off On On No terminator 1 Off On Off Off Wait for system boot Off On Off On Wait for processor active Off On On Off No terminator 2 Off On On On Bank 0 faul...

Page 59: ...g For Pentium Pro processor The temperature exceeds 85 C 185 F Warning beep Server shuts down after five minutes The temperature exceeds 90 C 194 F Server shuts down For Pentium II processor The tempe...

Page 60: ...RAM failure on address line s 1 3 4 1 RAM failure on data line s 1 3 4 3 RAM failure on data bits xxxx of high byte of memory bus 1 4 1 1 Shadow system ROM 1 4 3 1 Unexpected interrupts test 230 2 2 3...

Page 61: ...y 10 Ready to boot 1 1 Count down codes are displayed on the server s monitor Processor Voltage and Temperature Ranges The following tables list the processor and Voltage Regulator Module VRM operatin...

Page 62: ...to 2 46 V 2 16 V 2 64 V 2 5 V 2 32 to 2 68 V 2 25 V 2 75 V 2 6 V 2 42 to 2 78 V 2 34 V 2 86 V 2 7 V 2 51 to 2 89 V 2 43 V 2 97 V 2 8 V 2 60 to 3 00 V 2 52 V 3 08 V 2 9 V 2 70 to 3 10 V 2 61 V 3 19 V 3...

Page 63: ...ernight shipment of the part directly to the customer site Customers are billed for the specified part if they fail to return the part to DIGITAL within ten days of the replacement unit shipment In th...

Page 64: ...ailed Main logic board switches incorrectly set Processor module has failed Processor module switches incorrectly set Power supply failed Turn off the server plug it in and then turn it back on again...

Page 65: ...he main logic board Replace monitor Server does not boot from CD ROM drive CD ROM drive is not connected to the Adaptec controller Connect the CD ROM to the Adaptec controller CD ROM drive not configu...

Page 66: ...cessary Remove expansion board and reboot If server boots without errors replace expansion board Server operates incorrectly after installing optional memory SIMMS DIMMs Memory configured incorrectly...

Page 67: ...o mouse commands Mouse might be password protected by a local or remote control program Mouse is not connected Mouse is connected to the keyboard port Mouse driver not installed Mouse trackball dirty...

Page 68: ...SCSI cable SCSI cables incorrectly installed between SCSI controller SCSI device or SCA 2 backplane SCSI device has failed Refer to the supplied kit installation instructions Refer to the supplied kit...

Page 69: ...alled between SCA 2 storage backplane and rear panel connector or external SCSI device and rear panel connector SCSI device has failed Refer to the supplied kit installation instructions Refer to the...

Page 70: ...al Format the SCA 2 disk drive CAUTION Formatting the SCA 2 disk drive will destroy all the data on the drive Properly install all required SCSI device drivers Install the appropriate operating system...

Page 71: ...eshooting Problem Possible Cause Action Tape will not load Tape inserted incorrectly Insert the tape with the arrow on the cassette pointing towards the drive Cannot write data to a tape Tape write pr...

Page 72: ...st the monitor brightness and contrast controls Replace monitor Distorted rolling or flickering screen display or wrong uneven color Monitor incorrectly adjusted Monitor signal cable incorrectly insta...

Page 73: ...s No disc in the CD ROM drive Insert a disc Incorrect SCSI ID assigned Make sure correct SCSI ID is assigned Tray open Close the tray Power is on but indicator shows no activity No disc or tray is ope...

Page 74: ...te drive Server does not boot from a target diskette drive Cannot write to target diskette drive Drive ID incorrectly set Diskette drive not enabled Diskette boot option disabled Diskette does not con...

Page 75: ...rebuild the SCA 2 disk drive Remove the SCA 2 disk drive wait 20 seconds reinsert SCA 2 disk drive Wait one minute and then rebuild the SCA 2 disk drive Multiple SCA 2 disk drives have failed No power...

Page 76: ...following sections list the Illustrated Parts Breakdown IPB part numbers and related replacement procedures NOTE Customer installable devices such as expansion boards memory and SCA 2 disk drives are...

Page 77: ...3 Cable assembly Disk drive LED module 7 70 33212 01 Front bezel 8 12 41569 06 Fan assembly 9 12 39309 05 Speaker assembly 10 54 25436 01 Backplane module 11 74 51924 01 Filler panel 12 70 33011 02 To...

Page 78: ...FRU Replacement 5 3 DEC01491 1 2 3 4 5 6 7 8 9 10 11 12 13 15 17 18 19 16 14 20 Figure 5 1 Server Front and Top View...

Page 79: ...544 04 Single Pentium Pro 200 512 cache processor module Dual Pentium Pro 200 512 cache processor module 4 54 25304 01 54 25440 01 266 processor module without processor 300 processor module without p...

Page 80: ...FRU Replacement 5 5 DEC01492 1 2 3 4 5 6 7 Figure 5 2 Server Top View Pentium Pro Processor...

Page 81: ...R PCB4U AE Processor module with single processor terminator and VRM 4 54 25304 01 54 25440 01 266 processor module without processor 300 processor module without processor backward compatible 5 54 25...

Page 82: ...FRU Replacement 5 7 DEC01493 1 2 3 4 6 7 8 5 Figure 5 3 Server Top View Pentium II Processor...

Page 83: ...llowing sections provide detailed service instructions for DIGITAL Servers CAUTION Static electricity collects on non conductors such as paper cloth or plastic A static discharge can be damaging even...

Page 84: ...library for BIOS and driver updates use the address http www windows digital com ftp 00 index stm Disconnecting External Devices and Power To disconnect external devices and power perform the followin...

Page 85: ...following 1 Remove the front bezel 2 Remove the screw securing the top cover to the server s chassis 3 Carefully slide the top cover toward the rear of the chassis until the locking tabs are clear fr...

Page 86: ...FRU Replacement 5 11 DEC01426 2 Figure 5 4 Removing the Top Cover...

Page 87: ...the server s chassis making sure that all locking tabs fit into their slot openings 2 Slide the top cover forward to secure the locking tabs into their slots 3 Secure the top cover to the chassis usin...

Page 88: ...FRU Replacement 5 13 DEC01426 3 Figure 5 5 Installing the Top Cover...

Page 89: ...nd Component A Fault status LEDs 4 3 2 1 B Reset button C Power button D Power indicator E SCA 2 disk drive activity indicator F 3 inch diskette drive G Front access 5 inch half height drive bays H CD...

Page 90: ...FRU Replacement 5 15 A B C D F G H E DEC01427 2 I J 4 3 2 1 Figure 5 6 Server Front View...

Page 91: ...iew Figure Legend Component A SCA 2 drive bay B Speaker C Cooling fan D Main logic board E Pentium Pro or Pentium II processor and memory module with retainer F Ethernet daughter card G Power supply H...

Page 92: ...FRU Replacement 5 17 D C I A G DEC01428 2 B E F H Figure 5 7 Server Top View Front Bezel Removed...

Page 93: ...tachment points E Four dedicated EISA expansion slots F One shared EISA PCI expansion slot G Two dedicated PCI expansion slots H Two serial ports I Parallel port J SVGA graphics port K Keyboard and mo...

Page 94: ...FRU Replacement 5 19 DEC01430 2 A E F H I J K L M N O P B C G D Figure 5 8 Server Rear View...

Page 95: ...card connector G 5 V dc power supply in H 3 3 V dc power in I Front panel switch and LED connector J Diskette drive connector K 50 pin narrow SCSI bus connector L 68 pin wide SCSI bus connector M Fan...

Page 96: ...FRU Replacement 5 21 1 2 3 1 2 3 4 5 DEC01431 2 A B C D E J G H I M O N P L K Q F R S Figure 5 9 Main Logic Board Connectors...

Page 97: ...acement 5 22 Main Logic Board Components Figure Legend Component A Video controller B Ethernet controller C DIP switch block SW1 D 8031 ROM E SCSI controller F BIOS flash ROM G Real time clock server...

Page 98: ...FRU Replacement 5 23 1 2 3 1 2 3 4 5 DEC01431 3 G D C F E A B Figure 5 10 Main Logic Board Components...

Page 99: ...tors Figure Legend Component Connector A Eight memory SIMM sockets B Pentium Pro processor 1 ZIF socket C Pentium Pro processor 2 ZIF socket D Voltage Regulator Module VRM slot processor 2 E Voltage R...

Page 100: ...FRU Replacement 5 25 J8 J9 J10 J11 J12 J13 J14 J15 1 2 A F E D C B DEC01056 Figure 5 11 Pentium Pro Processor Module Components and Connectors...

Page 101: ...Figure Legend Component Connector A Pentium II processor 1 B Pentium II processor 2 slot or terminator card C Dip switch for processor settings D Four DIMM sockets E Voltage Regulator Module VRM slot...

Page 102: ...FRU Replacement 5 27 A B F D C DEC001248 2 E Figure 5 12 Pentium II Processor Module Components...

Page 103: ...aughter Card Components and Connectors Figure Legend Component Connector A 10 100Base T connector RJ45 B 10Base 5 connector AUI C 10Base 2 connector BNC DEC01030 3 C B A Figure 5 13 Ethernet Daughter...

Page 104: ...BIOS you must set this switch to Disabled off Loading a new server BIOS might allow someone to override other server security features or introduce a virus into the server Recovery mode Normal 1 Recov...

Page 105: ...hould always be OFF EISA slot 4 master delay Normal 1 Delay one clock cycle J30 pins 1 and 2 1 J30 pins 2 and 3 If the EISA expansion board contains an Intel BMIC 82355 chip set you must change the fa...

Page 106: ...FRU Replacement 5 31 1 2 3 1 2 3 4 5 DEC01431 6 ON J30 J31 Figure 5 14 Main Logic Board Switch and Jumper Locations...

Page 107: ...ot touch any electronic component unless you are safely grounded Wear a grounded wrist strap or touch an exposed metal part of the server chassis A static discharge from the fingers can result in perm...

Page 108: ...FRU Replacement 5 33 J8 J9 J10 J11 J12 J13 J14 J15 1 2 DEC01029 5 SW4 UP Figure 5 15 Pentium Pro Processor Module Switch Locations...

Page 109: ...TION Do not touch any electronic component unless you are safely grounded Wear a grounded wrist strap or touch an exposed metal part of the server chassis A static discharge from the fingers can resul...

Page 110: ...1 2 5 6 7 8 DOWN 3 4 266 MHz UP 3 5 6 7 8 DOWN 1 2 4 300 MHz UP 1 3 5 6 7 8 DOWN 2 4 333 MHz UP 2 3 5 6 7 8 DOWN 1 4 366 MHz UP 1 2 3 5 6 7 8 DOWN 4 400 MHz UP 4 5 6 7 8 DOWN 1 2 3 433 MHz UP 1 4 5 6...

Page 111: ...FRU Replacement 5 36 SW1 UP DEC01248 10 Figure 5 16 Pentium II Processor Module Switch Settings...

Page 112: ...memory modules SIMMs The server s memory can only be increased by adding or replacing SIMMs on the installed processor module The server has a minimum supported memory of 32 MB Memory is configured i...

Page 113: ...on Guidelines NOTE Before you begin create a SCU diskette using Quick Launch You must run the SCU after installing any memory upgrade This allows the server to recognize the new memory configuration T...

Page 114: ...FRU Replacement 5 39 J8 J9 J10 J11 J12 J13 J14 J15 1 2 DEC01029 3 BANK 0 BANK 1 BANK 2 BANK 3 Figure 5 17 Processor Module SIMM Bank Locations...

Page 115: ...2 MB 32 MB 32 MB 32 MB 32 MB 32 MB 32 MB 256 MB 64 MB 64 MB 128 MB 64 MB 64 MB 64 MB 64 MB 256 MB 64 MB 64 MB 64 MB 64 MB 64 MB 64 MB 384 MB 64 MB 64 MB 64 MB 64 MB 64 MB 64 MB 64 MB 64 MB 512 MB 128...

Page 116: ...orrectable Error J14 J15 zz MB EDO SIMMs Where Type of Error Correctable error Uncorrectable error Location Processor Module J8 J9 Processor Module J10 J11 Processor Module J12 J13 Processor Module J1...

Page 117: ...orted by Digital Equipment Corporation Memory Configuration Guidelines Supported DIMMs 168 pin 72 bit 60 ns access time EDO memory ECC protected Supported densities DIMMs are available in 64 MB and 12...

Page 118: ...FRU Replacement 5 43 DEC001248 3 J15 Bank 0 J16 Bank 1 J17 Bank 2 J18 Bank 3 Figure 5 18 DIMM Socket Locations...

Page 119: ...64 MB 128 MB 64 MB 64 MB 64 MB 192 MB 64 MB 64 MB 64 MB 64 MB 256 MB 128 MB 128 MB 128 MB 64 MB 192 MB 128 MB 128 MB 256 MB 128 MB 128 MB 64 MB 320 MB 128 MB 128 MB 128 MB 384 MB 128 MB 128 MB 128 MB...

Page 120: ...the error is correctable when the server boots the BIOS displays the following Press F1 to resume Uncorrectable Error Jxx xxMB EDO DIMM If the error is uncorrectable the server halts after the memory...

Page 121: ...the screw securing the top cover to the server 5 Remove the top cover 6 Disconnect the power supply cables from the main logic board 7 Remove the four screws securing the power supply to the chassis...

Page 122: ...FRU Replacement 5 47 DEC01494 Figure 5 19 Removing and Replacing the Power Supply...

Page 123: ...Disconnect the power and data cables from the diskette drive 7 Remove the screws securing the diskette drive tray and attached diskette drive to the drive bay cage below 8 Slide the diskette drive tr...

Page 124: ...FRU Replacement 5 49 DEC01433 5 Figure 5 20 Removing and Replacing the Diskette Drive...

Page 125: ...5 Remove the top cover 6 Disconnect the power and data cables from the CD ROM 7 Remove the two screws alongside the diskette drive which secure the CD ROM drive to the top of the drive bay 8 Slide the...

Page 126: ...FRU Replacement 5 51 DEC01490 2 Figure 5 21 Removing and Replacing the CD ROM Drive...

Page 127: ...erver to the rack and then slide it out 4 Remove the screw securing the top cover to the server 5 Remove the top cover 6 Disconnect the cooling fan cable from the main logic board 7 Remove the four sc...

Page 128: ...FRU Replacement 5 53 DEC01490 3 Figure 5 22 Removing and Replacing the Drive Bay Cooling Fan...

Page 129: ...er to the rack and then slide it out 4 Remove the screw securing the top cover to the server 5 Remove the top cover 6 Disconnect the speaker cable from the main logic board 7 Gently pry the speaker aw...

Page 130: ...FRU Replacement 5 55 DEC01490 4 Figure 5 23 Removing and Replacing the Speaker...

Page 131: ...n logic board toward the front of the chassis to release it from the standoffs 11 Carefully lift the main logic board up and away from the chassis 12 Configure switch SW1 on the new main logic board 1...

Page 132: ...ections 19 Replace and secure the top cover 20 Slide the sever into the rack and then secure it using the two previously removed screws 21 Replace the front bezel 22 Turn the server on 23 Run the SCU...

Page 133: ...FRU Replacement 5 58 1 2 3 1 2 3 4 5 DEC01431 8 A Figure 5 24 Removing and Replacing the Main Logic Board...

Page 134: ...n settings when it is turned on you need to replace the server s battery RTC The DIGITAL part number for this device is 21 39151 01 To replace the battery RTC perform the following 1 Record server con...

Page 135: ...FRU Replacement 5 60 DEC01457 Figure 5 25 Removing the Front Bezel...

Page 136: ...ery RTC CAUTION Depending on locality the server s battery RTC might be considered hazardous waste Make sure to follow any state or local statute to properly dispose of the old battery RTC because of...

Page 137: ...tings to match what was recorded in step 1 d Select Save and Exit to configure the server Removing and Replacing the SCA 2 Storage Backplane 1 Turn off the server 2 Remove the front bezel 3 Remove the...

Page 138: ...FRU Replacement 5 63 DEC01490 5 Figure 5 27 Removing and Replacing the Storage Backplane...

Page 139: ...r to the rack and then slide it out 4 Remove the screw securing the top cover to the server 5 Remove the top cover 6 Disconnect the OCP cable from the main logic board 7 Press down on the two retainin...

Page 140: ...FRU Replacement 5 65 DEC01490 6 Figure 5 28 Removing and Replacing the OCP assembly...

Page 141: ...the screw securing the top cover to the server 5 Remove the top cover 6 From inside the chassis disconnect the cable from the fault status LED assembly 7 Press on the retaining tabs of the fault statu...

Page 142: ...FRU Replacement 5 67 DEC01490 7 Figure 5 29 Removing and Replacing the Fault Status LED Assembly...

Page 143: ...stalled and enable the internal SVGA controller Once the BIOS update process successfully completes you can then reinstall any video option card You must install the new BIOS before installing another...

Page 144: ...se Crisis Recovery Diskette and select Continue 5 Insert another diskette into drive A choose BIOS Phlash Diskette and select Continue 6 Insert another diskette into drive A choose System Configuratio...

Page 145: ...ter The following message appears Warning You are about to erase the system BIOS in this machine Are you absolutely sure Press Y to continue 4 Select Y and the BIOS upgrade continues until the system...

Page 146: ...Configuration Guidelines NOTE Before you begin create an SCU diskette using Quick Launch You must run the SCU after installing any processor upgrade This allows the server to recognize the new process...

Page 147: ...he server to the rack and then slide it out 4 Remove the screw securing the top cover to the server 5 Remove the top cover 6 Place the antistatic wrist strap on your wrist and connect the grounding cl...

Page 148: ...Processor Module Upgrades 6 6 DEC01432 2 A Figure 6 1 Removing the Processor Module...

Page 149: ...Remove the processor from its shipping holder by removing the retaining clip To remove the clip press down firmly on the top of the clip If needed press down with a small screwdriver in the hole of th...

Page 150: ...the processor Use care not to bend the pins DEC01212 2 Figure 6 3 Removing the Processor Heat Sink Assembly 3 On the processor module lift up on the lever of the empty processor socket Position the p...

Page 151: ...Processor Module Upgrades 6 9 4 Lower the lever to engage the pins Figure 6 4 DEC01212 3 Figure 6 4 Installing the New Processor...

Page 152: ...Module Upgrades 6 10 5 Replace the retaining clip by installing the back side of the clip first then pressing it into place as shown in Figure 6 5 DEC01211 4 DEC01211 5 Figure 6 5 Installing the Retai...

Page 153: ...container 7 Install the VRM into the empty VRM socket see Figure 6 6 NOTE A voltage regulator module must be installed for each processor that is installed in the server DEC01032 3 Figure 6 6 Installi...

Page 154: ...tium Pro Processor Module 1 Install the processor module into the slot on the main logic board 2 Secure the processor module to the main logic board using the previously removed retaining bracket DEC0...

Page 155: ...nto the rack and then secure it using the previously removed screws 3 Replace the front bezel 4 Connect any cables and power cords previously removed to the back of the server Refer to Run the System...

Page 156: ...the SCU after installing any processor upgrade This allows the server to recognize the new processor configuration There is only one Pentium II processor upgrade You can upgrade from a single process...

Page 157: ...nt bezel 3 Remove the two screws securing the server to the rack and then slide it out 4 Remove the screw securing the top cover to the server 5 Remove the top cover 6 Place the antistatic wrist strap...

Page 158: ...Processor Module Upgrades 6 16 DEC01432 2 A Figure 6 8 Removing the Processor Module...

Page 159: ...rocessor Module Upgrades 6 17 8 Remove the terminator module from the processor module see Figure 6 9 Grasp the terminator by each end and pull up DEC001248 6 Figure 6 9 Removing the Terminator Module...

Page 160: ...processor from its shipping container 10 Insert the new processor into this slot see Figure 6 10 11 Secure the new processor to its socket by pushing out on the two plastic tabs at each side DEC00124...

Page 161: ...move the new VRM from its shipping container 13 Install the second VRM into the empty VRM socket see Figure 6 11 NOTE A VRM must be installed for each processor installed in the processor module DEC00...

Page 162: ...Processor Module Upgrades 6 20 14 Set all appropriate switch settings on the processor module 15 Install the processor module DEC01432 3 Figure 6 12 Installing the Processor Module...

Page 163: ...System ID on the main logic board and that stored on the processor and or memory expansion boards then the SCU will flag that a mismatch occurred and ask you to enter the correct server part number f...

Page 164: ...e displayed on the first line in the following format Example DIGITAL Server 3105 1200 R FR R2C5W AA 6266 512 PII MODEL 1 where 3105 1200 R is the model name FR R2C5W AA is the part number and the rem...

Page 165: ...creen to access the SCU main menu 3 From the main menu press the up or down arrow to highlight an item and then press Enter to select it Press F1 at any time for help about a selection 4 From the main...

Page 166: ...s or if the BIOS upgrade is unsuccessful When using the Crisis Recovery diskette remove any video option card and enable the on board VGA 1 Turn off the server and set SW1 2 on the main logic board to...

Page 167: ...vailable sometimes memory and address locations need to be changed For example some expansion boards require a specific memory location If that location is already allocated a memory conflict results...

Page 168: ...9FFFF Main memory 640 KB A0000 to BFFFF PCI EISA ISA video buffer memory 128 KB C0000 to C7FFF Video memory BIOS 32 KB C8000 to DFFFF PCI EISA ISA expansion board BIOS and buffer memory 96 KB E0000 to...

Page 169: ...se controller 0F0 to 0FF Math co processor 1F0 to 1F7 IDE controller if enabled 278 to 27F LPT2 if enabled 2E8 COM4 if enabled 2F8 COM2 if enabled 378 to 37F LPT1 if enabled 3BC to 3BE LPT3 if enabled...

Page 170: ...enabled IRQ7 LPT1 LPT2 LPT3 if enabled IRQ10 COM2 COM4 if enabled IRQ11 COM1 COM3 if enabled IRQ12 Mouse interrupt IRQ13 Math co processor PCI Configuration Space Address Map PCI Bus No Device No Devi...

Page 171: ...A 1 8 Service Notes A...

Page 172: ...Service Notes A 2...

Page 173: ...Service Notes A 3...

Page 174: ...Service Notes A 4...

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Summary of Contents for 3100R Series

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Digital Equipment 3100R Series, Service Maintenance Manual

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Summary of Contents for 3100R Series

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