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10. Warranty and Technical Assistance
Digicon is responsible for the project, skilled labor, and quality of the materials used in
the manufacturing of our products, ensuring that the equipment and all parts are free
of manufacturing defects or problems. Digicon commits itself to replace or repair, as we
choose, any part or equipment presenting manufacturing defects without any costs to
the buyer, in our factory in Gravataí or our branch office in São Paulo, in the conditions
set below:
1
. The buyer is responsible for the costs of shipping (return service) of the product to
the factory in Gravataí or the branch office in São Paulo.
2
. The warranty period is counted from the date of emission of the bill of sale and
encompasses:
a) 12 (twelve) months for equipment, accessories, parts, and pieces, including the
legal warranty period of 90 (ninety) days.
Legal warranty
The customer has the period of 90 (ninety) days, from the date of emission of the bill of
sale, to complain about apparent defects (easily observable in the product), such as the
items that constitute the product's exterior and any other area accessible to the user,
just like appearance parts and general accessories.
b) 90 (ninety) days for repairs or technical assistance
3
. Warranty shall be granted to the buyer only in the face of the bill of sale (original or
copy)
4
. Warranty does not apply in the following cases or conditions:
a) defects and damages caused by accidents, negligence, or reasons of force majeure
b) defects and damages caused by inappropriate storage or lack of prolonged use
c) defects and damages caused by improper use of the equipment
d) defects and damages caused by improper operation or installation of the equipment
e) vandalism
f) natural impacts (lightning, flooding, etc.)
g) defects and damages caused by abnormal temperature conditions,
voltage/frequency, or humidity out of the levels specified in the installation and
operation manual, once proven
h) reconditioning, chrome plating, nickel plating, and painting
5
. Warranty shall be automatically canceled for equipment that:
a) suffers modifications, adaptations, or any alterations performed by the client or by
third parties without Digicon's written consent
b) goes through maintenance or repairs by people not authorized by Digicon
c) suffers alteration of serial number or violation of the identification label
d) is not paid for in the conditions, amounts, and deadlines described in the bill of sale
6
. Digicon is not responsible for eventual losses suffered by the down time of the
equipment
7
. The repair of a warranted product will be performed inside the Digicon facilities.
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