DIEBOLD NIXDORF CS 5500 Operating Manual Download

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1.5

General Safety Precautions

Strictly observe the following safety precautions during
maintenance to avoid damaging the equipment, severe
personal injury, or death.

• Be careful about wearing loose clothing or jewelry that

could become caught in the equipment.

• Prevent long hair getting caught in the equipment.

• Never insert screwdrivers, pens, or other instruments

into any part of the cash dispenser, modules or devices.
Severe bodily injury, death from electrical shock, or
equipment damage could occur.

• Always turn off the cash dispenser before removing or

installing modules.

1-6

TP-821763-001F

Summary of Contents for CS 5500

Page 1: ...Diebold Nixdorf CS 5500 Front load Lobby Cash Dispenser Operating Guide TP 821763 001F PD 7326 October 2017...

Page 2: ...le by fine and imprisonment The information contained in this document is subject to change without notice When using the document for system implementation please call your authorized sales or servic...

Page 3: ...ormation about the business hour safe TP 821763 001E 4 2017 Added Radio Interference Label and warning in Section 1 7 TP 821763 001F 10 2017 Updated information about the enhanced biometric fingerprin...

Page 4: ...2 2 Dip Card Reader 2 9 2 2 3 Secure Card Reader optional 2 10 2 2 4 Receipt Printer 2 11 2 2 5 Fingerprint Reader optional 2 12 2 2 6 Enhanced Biometric Fingerprint Reader optional 2 13 2 2 7 2D Barc...

Page 5: ...1 Glossary Glossary 1 Figures Figure 1 1 CS 5500 Front load Lobby Cash Dispenser 1 2 Figure 1 2 Taiwan Class A Label 1 8 Figure 2 1 Access Points used by the Consumer 2 2 Figure 2 2 Lead through Indic...

Page 6: ...afe Door mechanical lock with keylock 3 15 Figure 3 11 Opening Safe Door electronic locks without keylock 3 16 Figure 3 12 Closing the Safe Door electronic locks without keylock 3 17 Figure 3 13 Openi...

Page 7: ...ation terminals department stores or work locations With different configurations the cash dispenser is designed for 24 hour service or for business hour service only NOTE UL 291 3 4 BUSINESS HOUR SER...

Page 8: ...fe Figure 1 1 CS 5500 Front load Lobby Cash Dispenser sheet 1 of 3 1 2 Copyright Diebold Incorporated 9 2014 8 2015 12 2015 3 2016 All Rights Reserved Copyright Diebold Nixdorf Inc 4 2017 10 2017 All...

Page 9: ...fe Figure 1 1 CS 5500 Front load Lobby Cash Dispenser sheet 2 of 3 1 3 Copyright Diebold Incorporated 9 2014 8 2015 12 2015 3 2016 All Rights Reserved Copyright Diebold Nixdorf Inc 4 2017 10 2017 All...

Page 10: ...our Safe Figure 1 1 CS 5500 Front load Lobby Cash Dispenser sheet 3 of 3 1 4 Copyright Diebold Incorporated 9 2014 8 2015 12 2015 3 2016 All Rights Reserved Copyright Diebold Nixdorf Inc 4 2017 10 201...

Page 11: ...enance plan the institution is using 1 3 Maintenance Tasks Daily maintenance includes the following tasks Retrieving jammed retained or captured cards Replenishing printer paper Removing jammed paper...

Page 12: ...ong hair getting caught in the equipment Never insert screwdrivers pens or other instruments into any part of the cash dispenser modules or devices Severe bodily injury death from electrical shock or...

Page 13: ...ule or ATM operating guide for the specific hazard Pinch point An area that can pinch or cut you exists in the area of this label Keep your hands and fingers clear of pinch points Moving machinery haz...

Page 14: ...cluded on ATMs available in Taiwan to meet Taiwan Class A regulatory requirements for radio frequency interference Figure 1 2 Taiwan Class A Label 1 8 Terminology The glossary at the back of this docu...

Page 15: ...lusive and cannot be used with other devices Refer to the documents listed in Appendix A for more information 2 1 Access Points used by the Consumer Access points used by the consumer are shown in Fig...

Page 16: ...13 2D barcode scanner 6 Task light 14 Receipt printer slot 7 Speakers 15 Consumer keypad 8 Headphone jack 16 Contactless card reader 9 Fingerprint reader 17 Upper fascia lock Figure 2 1 Access Points...

Page 17: ...s completed 2 1 5 Fingerprint Reader optional The fingerprint reader is mounted in the bezel of the PIN pad The consumer places a finger on the glowing window and the reader automatically scans the fi...

Page 18: ...s 2 1 11 Printer Slot The consumer can receive a printed receipt at the end of a transaction through the printer slot 2 1 12 Dispenser Slot The consumer receives bank notes and other dispensable media...

Page 19: ...r 3 Dip card reader 4 Dispenser 5 Receipt printer Figure 2 2 Lead through Indicators 2 5 Copyright Diebold Incorporated 9 2014 8 2015 12 2015 3 2016 All Rights Reserved Copyright Diebold Nixdorf Inc 4...

Page 20: ...print reader optional Section 2 2 5 Enhanced biometric fingerprint reader optional Section 2 2 6 2D barcode scanner optional Section 2 2 7 Contactless card reader optional Section 2 2 8 Consumer displ...

Page 21: ...r optional 7 Enhanced biometric fingerprint reader optional 8 Fingerprint reader optional 9 Contactless card reader optional Figure 2 3 Consumer Devices in the Top Chassis 2 7 Copyright Diebold Incorp...

Page 22: ...reader Retained Cards The card reader has either an open bin or a bin that can be locked to hold retained cards both bins hold cards that are not returned to consumers A card may be retained for the...

Page 23: ...dip card reader can read magnetic stripe cards and memory chip cards The dip card reader cannot retract capture or retain cards Refer to the Dip Card Reader with chip 123 Operating Guide TP 820814 001...

Page 24: ...irst into the reader Refer to the ActivEdge Secure Card Reader Operating Guide TP 821629 001A for more information Figure 2 6 Secure Card Reader 2 10 Copyright Diebold Incorporated 9 2014 8 2015 12 20...

Page 25: ...r and location etc The receipt printer uses receipt forms 80 mm 3 15 inches wide Refer to the One sided Graphical Thermal Receipt Printer 49 240508 000A Operating Guide TP 821718 001A for more informa...

Page 26: ...logy to obtain a high quality image from a large capture area The fingerprint reader has the following features Blue LED High quality image Resistant to electrostatic discharge Fingerprint data is enc...

Page 27: ...llowing features Multispectral LED Active tamper detection High quality image Resistant to electrostatic discharge Fingerprint data is hardware encrypted Counterfeit finger rejection 1 Enhanced biomet...

Page 28: ...wo dimensions rather than using just a series of black and white bars 2D barcodes look like checkerboards or a series of traditional barcodes stacked on top of one another Figure 2 10 2D Barcode Scann...

Page 29: ...ique USB serial number which enables the device to be plugged into any USB slot on a computer without having to re install the driver Standard CCID chip smart card interface devices interface for both...

Page 30: ...Antenna board cable 7 Main board View A Contactless Card Reader CCR4 CR FB 000345 000B Figure 2 11 Contactless Card Reader sheet 1 of 3 2 16 Copyright Diebold Incorporated 9 2014 8 2015 12 2015 3 2016...

Page 31: ...board cable 6 Main board View B Contactless Card Reader CCR4 CR FB 000345 000C Figure 2 11 Contactless Card Reader sheet 2 of 3 2 17 Copyright Diebold Incorporated 9 2014 8 2015 12 2015 3 2016 All Rig...

Page 32: ...ader CCR2 ID Figure 2 11 Contactless Card Reader sheet 3 of 3 2 18 Copyright Diebold Incorporated 9 2014 8 2015 12 2015 3 2016 All Rights Reserved Copyright Diebold Nixdorf Inc 4 2017 10 2017 All Righ...

Page 33: ...s replenishing supplies and diagnosing problems 2 3 1 Power Supply The following power supply components are shown in Figure 2 12 USB port Dual USB port Maintenance mode switch Idle power on off switc...

Page 34: ...D green 7 Hard drive activity LED red 8 Hard drive disk inside of the processor 9 Consumer display View A ActivPower System Figure 2 12 Power Supply sheet 1 of 2 2 20 Copyright Diebold Incorporated 9...

Page 35: ...Hard drive activity LED red 7 Hard drive disk inside of the processor 8 Consumer display View B Basic Power System Figure 2 12 Power Supply sheet 2 of 2 2 21 Copyright Diebold Incorporated 9 2014 8 20...

Page 36: ...LED green will light up Using the idle power switch The following conditions occur when the idle power switch is turned off the processor enters sleep mode the alarm modules continue working power to...

Page 37: ...Figure 2 12 is not for customer operations If this switch is used inappropriately data could be lost or damaged 2 3 1 3 Maintenance Mode Switch Use the maintenance mode switch to remove the cash disp...

Page 38: ...utine maintenance balances transaction reports replenishes supplies and monitors maintenance services When the main power switch is turned on the display has power If the display is not on double chec...

Page 39: ...USB mouse Figure 2 14 Maintenance Keyboard and Mouse 2 3 4 Disk Drives The processor supports two hard disk drives The disk drives can be used to load or store software images or other data A hard dis...

Page 40: ...Network alarm interface Section 2 4 5 Seismic detectors Section 2 4 6 Heat thermostat Section 2 4 7 NOTE For security reasons the location of the alarm sensors network alarm interface seismic detector...

Page 41: ...rocesses the transaction and presents a stack of good bank notes to the consumer If the consumer fails to remove the bank notes when they are presented through the slot the notes are drawn back into t...

Page 42: ...nser View B Two cassette Dispenser Figure 2 16 ActivDispense 2 28 Copyright Diebold Incorporated 9 2014 8 2015 12 2015 3 2016 All Rights Reserved Copyright Diebold Nixdorf Inc 4 2017 10 2017 All Right...

Page 43: ...rnative a plastic bin with the following characteristics can be used in the dispenser instead of the divert cassette Contact points are blue Available without a lid a lock or security features Refer t...

Page 44: ...13 inches deep Dispense cassettes are available with no lock convenience cassette or with standard locks tamper indicating cassette Refer to the ActivDispense Operating Guide TP 821761 001C for more i...

Page 45: ...ation dual combination remote access combination etc Refer to Section 3 6 for information about using the lock to open and close the door of the safe Refer to the operating instructions for locks list...

Page 46: ...urface of the safe The door of the safe is closed Alarm sensors with a network interface provide their own battery backup The cash dispenser uses the safe door switch to distinguish between an authori...

Page 47: ...temperature inside the safe exceeds a certain level and then initiates an alarm 1 Basic alarms panel 2 Heat thermostat Figure 2 21 Heat Thermostat 2 33 Copyright Diebold Incorporated 9 2014 8 2015 12...

Page 48: ...the door of the safe Section 3 6 Accessing components and modules Section 3 7 To avoid risk of death severe personal injury or equipment damage always follow the written maintenance procedures for th...

Page 49: ...e procedures and include release levers handles knobs etc 1 Dispenser handle 2 Cassette lock lever 3 Cassette button 4 Cassette handle Figure 3 1 Examples of Touch Points on the Dispenser 3 2 Copyrigh...

Page 50: ...the control software to place the cash dispenser in maintenance mode 5 Refer to the appropriate operating guide listed in Appendix A for information about completing the maintenance procedures 1 Inser...

Page 51: ...ers of the top chassis to close it 3 Turn the key counterclockwise to lock the top chassis 4 Remove the key from the lock 5 Try to pull the top chassis out from the cash dispenser to verify that the t...

Page 52: ...lockwise and open the lower fascia 1 Insert the key and turn it clockwise 2 Open the lower fascia Figure 3 4 Opening the Lower Fascia 3 5 Copyright Diebold Incorporated 9 2014 8 2015 12 2015 3 2016 Al...

Page 53: ...he lower fascia 2 Turn the key counterclockwise to lock the lower fascia and then remove the key Figure 3 5 Closing the Lower Fascia 3 6 Copyright Diebold Incorporated 9 2014 8 2015 12 2015 3 2016 All...

Page 54: ...burglary resistance protection The mechanical keylock does NOT provide burglary resistance protection 1 Mechanical combination lock 2 Keylocking feature 3 Keylock Class B 4 One time code electronic lo...

Page 55: ...releases the door of the safe after the correct combination is entered on the keypad of the lock Section 3 6 1 through Section 3 6 8 describe how to open these locking systems 3 6 1 Opening Mechanical...

Page 56: ...se until it stops 4 Turn the handle clockwise until it stops 5 Open the door of the safe Figure 3 7 Opening the Safe Door mechanical lock without keylock 3 9 Copyright Diebold Incorporated 9 2014 8 20...

Page 57: ...volutions counterclockwise and stop the dial at 0 to scramble the combination 4 Insert the key into the lock and turn it counterclockwise until it reaches the locked position 5 Remove the key from the...

Page 58: ...ions and stop at 0 4 Insert the key and turn it counterclockwise 5 Remove the key from the dial Figure 3 8 Closing the Safe Door mechanical lock without keylock 3 11 Copyright Diebold Incorporated 9 2...

Page 59: ...the lock 5 Dial the combination selected for the cash dispenser Refer to the ATM Mechanical Combination Lock Operating Instructions TP 820610 001A 6 Turn the dial clockwise until it stops 7 Turn the h...

Page 60: ...ination 4 Turn the dial clockwise until it stops 5 Turn the handle clockwise until it stops 6 Open the door of the safe Figure 3 9 Opening the Safe Door mechanical lock with keylock 3 13 Copyright Die...

Page 61: ...nation lock dial at least three complete revolutions counterclockwise and stop the dial at 0 to scramble the combination 4 Insert the key into the lock and turn it counterclockwise until it reaches th...

Page 62: ...key and turn it counterclockwise 5 Remove the key from the dial 6 Turn the key counterclockwise 180 degrees to lock the keylock Figure 3 10 Closing the Safe Door mechanical lock with keylock 3 15 Cop...

Page 63: ...for the locks listed in Appendix A or the institution s procedures for information about entering the combination 3 Turn the handle clockwise until it stops 4 Open the door of the safe and complete al...

Page 64: ...he locks listed in Appendix A or the institution s procedures for information about securing the lock 4 Verify that the handle does not rotate 5 Pull firmly on the door of the safe to confirm that it...

Page 65: ...de for the lock in Appendix A or follow the institution s procedures to enter the combination 4 Turn the handle clockwise until it stops 5 Open the door of the safe and complete all maintenance Refer...

Page 66: ...lock the door 3 Perform the necessary steps to secure the electronic combination lock Refer to the operating guides for the locks listed in Appendix A or the institution s procedures for information...

Page 67: ...e door of the safe 3 The front of the dispenser and the dispenser cassettes are now accessible 4 For additional access to the dispenser release the latch for the dispenser slide and extend the dispens...

Page 68: ...h dispenser NOTE Four cassette dispenser shown 1 Dispenser handle 2 Dispenser module Figure 3 15 Accessing the Dispenser 3 21 Copyright Diebold Incorporated 9 2014 8 2015 12 2015 3 2016 All Rights Res...

Page 69: ...Receipt Printer and the Processor 1 Open the top chassis of the cash dispenser 2 The motorized card reader and receipt printer are located in the top chassis on the service shelf that slides out of th...

Page 70: ...pment to go out of service 1 Processor 2 Journal printer 3 Motorized card reader 4 Receipt printer Figure 3 16 Accessing the Motorized Card Reader the Receipt Printer and the Processor 3 23 Copyright...

Page 71: ...uide TP 820814 001C Contactless Card Reader CCR2e CCR2 Operating Guide TP 821579 001B Consumer Bar Code Scanner Operating Guide TP 820813 001A Journal Printer Operating Guide TP 820817 001A SafeGard E...

Page 72: ...e abrasive scouring pads such as steel wool Scotch Brite and so forth DO NOT use high pressure cleaning systems such as power washers On systems not rated for weather exposure use caution when cleanin...

Page 73: ...ep the cash dispenser operational such as replenishing supplies Media A generic term that refers to any type of document such as a bank note ticket coupon etc that is stored in the cassettes and dispe...

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