23
Maintenance and troubleshooting
code
ERROR MSG
possible cause
solution
E15
I
MAGE
SIGNAL
ERROR
• No Image Signal
• Contact the Support Team
E14
DENO
-
MINATION
ERROR
• Different denomina-
tion notes detected in SDC
mode
• Detected notes go straight
to the reject pocket
E16
FACE ERROR
• Different Side detected
from the Initial note side
• Detected notes go straight
to the reject pocket
E17
ORIENT
ERROR
• Different Side or Direction
detected from the Initial
note side and direction
• Detected notes go
straight to the reject
pocket
E20
MT ERROR
• Incorporated in the center
MG
•
Consider a
djust
ing
the
MG Sensitivity or
contact
the support team
E21
MG ERROR
• Suspicious Note Detected
(Side MG)
E30
IR ERROR
• Suspicious Note Detected
• The image or integrated
IR feature of notes may
become weaker when a
note is old, heavily used or
when it has accidentally
been washed
• Remove the Suspicious
Note
• If you encounter too
many IR errors, proceed
with CIS calibration.
• If the error persists, con-
tact the Support Team
• Remove the suspicious
Note.
• Follow the cleaning
procedure if the error
persists.
• Consider reducing the
MG sensitivity.
TECHNICAL SUPPORT: Press REPORT and SORT button to extract the SENSOR
DATA. Please contact Support Team.
