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LOCK / UNLOCK BUTTONS WORKS IN WRONG DIRECTION
You need to invert the locking way. Please check page 12.
I FORGOT THE PASSWORD OF MOBILE APPLICATION
If you forget your password, there is no chance to get it back. As a solution, you need to delete the application and reinstall
it. However, in this case, your phone will not recognize your smart lock. You must reset your smart lock and enter the smart
lock to the pair mode.
I CANNOT ADJUST THE MOTOR POWER
If your s
mart lock
software/firmware version is below 80, you cannot change motor power even though you see the that
setting. To use this feature, you need to upgrade your
smart lock
to latest firmware. (please check page 27)
I CANNOT GENERATE A TEMPORARY ACCESS CODE / ONE TIME ACCESS CODE
If your
smart lock
software/firmware version is below 80, you cannot create a temporary access code via application. To
use this feature, you need to upgrade your
smart lock
to latest firmware. (please check page 27)
I CANNOT USE MECHANICAL KEY FROM OUTSIDE
- Encoder
or Key Enterance
section on device information screen should be active. If not, you need to reset your smart
lock and pair the master user.
Firmware 89 or above has ability to activate Key Enterance mode over the App.
-
Press 'Activate Key Enterance' button and
disconnect from lock then
wait 10 seconds.
After these steps
you
need to
able to use key from outside.
- You may not have adjusted the key override position. You can make the setting in the advanced settings section.
