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CLEANING AND 

MAINTENANCE

Continued

1.  Shut off the unit, including the pilot. Allow 

the unit to cool for at least thirty minutes.

2.  Inspect burner, pilot and primary air inlet 

holes on injector holder for dust and dirt (see 

Figure 25).

3.  Blow air through the ports/slots and holes in 

the burner.

4.  Check the injector holder located at the end 

of the burner tube again. Remove any large 

particles of dust, dirt, lint or pet hair with a 

soft cloth or vacuum cleaner nozzle.

5.  Blow air into the primary air holes on the 

injector holder.

6.  In case any large clumps of dust have now been 

pushed into the burner repeat steps 3 and 4.

Figure 25 - Injector Holder On Outlet 

Burner Tube

Burner 
Tube

Primary Air Inlet 
Holes (Shape of 
Holes May Vary 
by Model)

Figure 26 - Pilot Inlet Air Hole

Burner 
Tube

Injector Holder (May Be Brass or 
Aluminum Depending on Model)

Pilot Air 
Inlet Hole

Pilot 
Assembly

Ports/Slots

Clean the pilot assembly also. A yellow tip on the 

pilot flame indicates dust and dirt in the pilot as

-

sembly. There is a small pilot air inlet hole about 

2" from where the pilot flame comes out of the 

pilot assembly (see Figure 26). With the unit off, 

lightly blow air through the air inlet hole. You may 

blow through a drinking straw if compressed air 

is not available.

LOGS

•  If you remove logs for cleaning, refer to 

Install-

ing Logs

, page 16, to properly replace logs.

•  Replace log(s) if broken or chipped (dime-sized 

or larger).

BURNER pRIMARY AIR HOLES

Air is drawn into the burner through the 8 holes 

in the brass fitting at the entrance to the burner. 

These holes may become blocked with dust or lint. 

Periodically inspect these holes for any blockage 

and clean as necessary. Blocked air holes will 

create soot.

MAIN BURNER

Periodically inspect all burner flame holes with 

the heater running. All slotted burner flame holes 

should be open with yellow flame present. All 

round burner flame holes should be open with a 

small blue flame present. Some burner flame holes 

may become blocked by debris or rust, with no 

flame present. If so, turn off heater and let cool. 

Remove blockage, blocked burner flame holes 

will create soot.

TECHNICAL SERVICE

You may have further questions about installation, 

operation or troubleshooting. If so, contact DESA 

Heating Products’ Technical Service Department 

at 1-866-672-6040. When calling please have your 

model and serial numbers of your heater ready.

You can also visit DESA Heating Products’ techni

-

cal service web site at 

www.desatech.com

.

SERVICE HINTS

When Gas pressure Is Too Low

•  pilot will not stay lit

•  burners will have delayed ignition

•  heater will not produce specified heat

•  propane/LP gas supply may be low

You may feel your gas pressure is too low. If 

so, contact your local natural or propane/LP gas 

supplier.

Summary of Contents for SGS3124N

Page 1: ...o not use any phone in your building Immediatelycallyourgassupplierfromaneighbor s phone Follow the gas supplier s instructions If you cannot reach your gas supplier call the fire department Installation and service must be performed by a quali fied installer service agency or the gas supplier INSTALLER Leave this manual with the appliance CONSUMER Retain this manual for future reference WINCHESTE...

Page 2: ... 5 Installation 8 Operating Heater 17 Inspecting Burners 19 Cleaning and Maintenance 19 Technical Service 20 Service Hints 20 Troubleshooting 21 Specifications 24 Replacement Parts 24 Accessories 24 Parts Centrals 25 Illustrated Parts Breakdown and Parts List 26 Warranty Information Back Cover WARNING Improper in stallation adjustment al teration service or main tenance can cause injury or propert...

Page 3: ...ugh no odor exists Make certain you read and understand all warn ings Keep this manual for reference It is your guide to safe and proper operation of this heater WARNING Any change to this heater or its controls can be dangerous WARNING Do not use a blower insert heat exchanger insertorotheraccessorynotap proved for use with this heater safety information Continued WARNING Donotallowfans to blow d...

Page 4: ...ore using furniture polish wax carpet cleaner or similar products turn heater off If heated the vapors from these products may create a white powder residue within burner box or on adjacent walls and furniture safety information Continued 12 Thisheaterneedsfresh outsideairventilationto run properly This heater has an Oxygen Deple tion Sensing ODS safety shutoff system The ODS shuts down the heater...

Page 5: ... This heater has a pilot with an Oxygen Deple tion Sensing ODS safety shutoff system The ODS pilot is a required feature for vent free room heaters The ODS pilot shuts off the heater if there is not enough fresh air Piezo Ignition System This heater has a piezo ignitor This system re quires no matches batteries or other sources to light heater Air For Combustion and Ventilation WARNING This heater...

Page 6: ...of all appliances installed in that space and an unconfined space as a space whose volume is not less than 50 cubic feet per 1 000 Btu per hour 4 8 m3 per kw of the aggregate input rating of all appliances installed in that space Rooms com municating directly with the space in which the appliances are installed through openings not furnished with doors are considered a part of the unconfined space...

Page 7: ... National Fuel Gas Code ANSIZ223 1 NFPA54Section5 3 or applicable local codes VENTILATION AIR Ventilation Air From Inside Building This fresh air would come from an adjoining un confined space When ventilating to an adjoining unconfined space you must provide two permanent Figure 2 Ventilation Air from Inside Building Or Remove Door into Adjoining Room Option 3 Ventilation Grills Into Adjoining Ro...

Page 8: ...lace If not drafting may cause pilot outage or sooting Use a heat resistant sealant Do not seal chimney flue damper WARNING Never install the heater in a bedroom or bathroom unless installed as a vented appliance see page 12 in a recreational vehicle where curtains furniture clothing or other flammable objects are less than 42 from the front top or sides of the heater in high traffic areas in wind...

Page 9: ...nimum clearances to combustible materials B Clearances from the top of the fireplace opening to the ceiling should not be less than 42 Installation Continued Figure 4 Minimum Clearance for Combustible to Wall Minimum 16 from Side Wall Example NOTICE Manualcontrolheaters maybeusedasaventedproduct Ifso youmustalwaysrunheater with chimney flue damper open If running heater with damper open noncombust...

Page 10: ...mper open Mantel Clearances In addition to meeting noncombustible material clearances you must also meet required clearances between fireplace opening and mantel shelf If you do not meet the clearances listed below you will need a hood Determining Minimum Mantel Clearance If you meet minimum clearance between mantel shelf and top of fireplace opening a hood is not required see Figure 6 page 11 Det...

Page 11: ...ial 8 Min 12 15 18 All minimum distances are in inches Log Set 18 and 24 Models 20 2 1 2 6 8 10 12 Distances to Underside of Mantel Hood GA6050 GA6052 Top of Fireplace Opening Underside of Mantel Shelf Mantel Shelf Figure 6 Minimum Mantel Clearances Without Using Hood Figure 9 Minimum Fireplace Clearances Above Combustible Flooring Figure 7 Minimum Mantel Clearances When Using Hood Figure 8 Minimu...

Page 12: ...flue opening you must provide Attach damper clamp so the minimum permanent flue opening will be maintained at all times Chimney Minimum Permanent Height Flue Opening 6 to 15 39 sq inches 15 to 30 29 sq inches Area of Various Standard Round Flues Diameter Area 5 20 sq inches 6 29 sq inches 7 39 sq inches 8 51 sq inches Figure 10 Attaching Damper Clamp INSTALLING HEATER BASE ASSEMBLY CAUTION Donotre...

Page 13: ...ater base 7 Mark screw locations through holes in mount ing brackets see Figure 12 If installing in a brick bottom fireplace mark screw locations in mortar joint of bricks 8 Remove heater base from fireplace 9 Drill holes at marked locations using 3 16 drill bit 10 Attach base assembly to fireplace floor using two masonry screws in hardware package see Figure 12 Figure 12 Attaching Base Assembly t...

Page 14: ...t Pointing Down within reach for test gauge hook up NPT tap must be upstream from heater see Figure 14 IMPORTANT Installequipmentshutoffvalveinan accessible location The main gas valve is for turn ing on or shutting off the gas to the appliance Checkyourbuildingcodesforanyspecialrequirements for locating equipment shutoff valve to fireplaces Apply pipe joint sealant lightly to male NPT threads Thi...

Page 15: ...rect all leaks at once 6 Reconnect heater and equipment shutoff valve to gas supply Check reconnected fittings for leaks Test Pressures Equal To or Less Than 1 2 PSIG 3 5 kPa 1 Close equipment shutoff valve see Figure 15 2 Pressurize supply piping system by either opening propane LP supply tank valve for propane LP gas or opening main gas valve located on or near gas meter for natural gas or using...

Page 16: ...ll these logs exactly as instructed Do not modify logs Only use logs supplied with heater 1 Locate pegs on the bottom of back log 1 Slide these pegs into the holes in the grate base behind the burner see Figure 18 2 Locate the notches on the back of the front log 2 Slide these notches over the tabs of the grate base see Figure 19 3 Locate the notches in the bottom of the crossover log 3 Place the ...

Page 17: ...y part of the control system and any gas control which has been under water lighting instructions WARNING If fireplace has glass doors never operate this heater with glass doors closed If you op erateheaterwithdoorsclosed heat buildup inside fireplace willcauseglasstoburst Make suretherearenoobstructions across openings of fireplace You must operate this heater with a fireplace screen in place Mak...

Page 18: ...I and LO CAUTION Do not operate heater between PILOT and HI positions VARIABLE CONTROL OPERATION The variable control valve can be set to any heat setting and flame height desired by simply turning the control knob until that setting is attained Even the lowest setting provides re alistic dancing yellow flames Selecting higher settings produces greater heat output This results in increased heating...

Page 19: ...r inspected yearly by a qualified service person Heater may need more frequent clean ing due to excessive lint from carpeting bedding material pet hair etc WARNING Failure to keep the primary air opening s of theburner s cleanmayresultin sooting and property damage ODS PILOT AND BURNER Use a vacuum cleaner or small soft bristled brush to clean Burner Injector Holder and Pilot Air Inlet Hole The pr...

Page 20: ...vailable LOGS If you remove logs for cleaning refer to Install ing Logs page 16 to properly replace logs Replace log s if broken or chipped dime sized or larger BURNER PRIMARY AIR HOLES Air is drawn into the burner through the 8 holes in the brass fitting at the entrance to the burner These holes may become blocked with dust or lint Periodically inspect these holes for any blockage and clean as ne...

Page 21: ...ogged ODS pilot 5 Thermocouple connection loose at control valve 6 Thermocouple damaged 7 Control valve damaged OBSERVED PROBLEM When ignitor button is pressed there is no spark at ODS pilot When ignitor button is pressed there is spark at ODS pilot but no ignition ODS pilot lights but flame goes out when control knob is released REMEDY 1 Reconnect ignitor cable 2 Free ignitor cable if pinched by ...

Page 22: ...blem will stop after a few hours of operation 1 Refer to Air for Combustion and Ventilation requirements page 5 1 Turn control knob to LO position and let warm up for a minute 2 Operate burner until air is removed from line Have gas line checked by local natural or propane LP gas company 3 Observe minimum installation clearances see page 9 4 Clean burner see Cleaning and Maintenance page 19 or rep...

Page 23: ... using odor caus ing products while heater is running 2 Refill supply tank propane LP only 3 Locate and correct all leaks see Checking Gas Connec tions page 15 1 Open window and or door for ventilation 2 Contact local natural or pro pane LP gas company 3 Clean ODS pilot see Cleaning and Maintenance page 19 1 Locate and correct all leaks see Checking Gas Connec tions page 15 2 Replace control valve...

Page 24: ...rs of this product If they can t supply original replacement part s call DESA Heating Products at 1 866 672 6040 for referral information When calling DESA Heating Products have ready model number of your heater the replacement part number Accessories Purchase these fireplace accessories from your local dealer Iftheycannotsupplytheseaccessories either contactyournearestPartsCentralorcallDESAHeat i...

Page 25: ...s Street Bowling Green KY 42103 3414 270 846 1199 1 800 654 8534 Fax 1 800 846 0090 franktalk aol com Master Parts Dist 1251 Mound Ave NW Grand Rapids MI 49504 2672 616 791 0505 1 800 446 1446 www nbmc com Washer Equipment Co 1715 Main Street Kansas City MO 64108 2195 KS MO AR 816 842 3911 www washerparts com East Coast Energy 10 East Route 36 W Long Branch NJ 07764 732 870 8809 1 800 755 8809 www...

Page 26: ...ch com 107068 01K 26 Illustrated Parts Breakdown Variable Manually Controlled Winchester Oak Models SGS3124N and SGS3124P 4 2 1 3 12 21 10 11 21 7 21 5 8 9 15 14 16 19 6 18 13 19 17 20 18 Natural Gas Pilot Shown ...

Page 27: ... 01 Inlet Tube 1 10 099056 18 099056 19 Burner Orifice Injector 1 11 111124 01 111124 01 Burner Retainer Spring 1 12 102773 01 102773 01 Burner 1 13 102568 07 102568 08 Control Valve 1 14 098508 01 098508 01 Valve Retainer Nut 1 15 098354 01 098354 01 Control Knob 1 16 102445 01 102445 01 Piezo Ignitor 1 17 098249 01 098249 01 Nut M5 2 18 099387 08 099387 08 Pilot Tube 1 19 098271 10 098271 10 Ign...

Page 28: ...of misuse accidents lack of proper maintenance or defects caused by improper installation Travel diagnostic cost labor transportation and any and all such other costs related to repairing a defective heater will be the responsibility of the owner TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE OF THE PRODUCT THIS EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED...

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