BENPPIQDFUWEB / Rev.04 / 08-2018
59/74
Troubleshooting
Apical Reverse function cannot be switched on.
Possible causes
Solutions
•
No connection between
Propex IQ
®
Apex
Locator and
X-Smart IQ
®
Handpiece.
•
Wrong cable connection.
•
Cable or connector damaged.
•
X-Smart IQ
®
Handpiece not connected to
Endo IQ
®
App.
•
Ensure proper connection of the cables
between
Propex IQ
®
Apex Locator and
the
X-Smart IQ
®
Handpiece.
•
Ensure that all cables are original and
undamaged.
•
Connect
X-Smart IQ
®
Handpiece to app to
benefit from Apical Reverse function.
•
Firmware of
X-Smart IQ
®
Handpiece not
up to date.
•
Ensure that
X-Smart IQ
®
Handpiece
firmware is the latest version available
(updated for
Propex IQ
®
Apex Locator
feature).
•
Apical Reverse setting on the
Endo IQ
®
App accidentally set to OFF.
•
Switch ON the feature on the
Endo IQ
®
App and retry.
•
Electronic malfunction.
•
Perform a factory reset.
•
Contact Dentsply Sirona Endodontics
Customer Service.
Propex IQ
®
Apex Locator is overheating.
Possible causes
Solutions
•
Electronic malfunction.
•
Propex IQ
®
Apex Locator has overheated
and it has switched off.
•
Allow the device to cool down and start
again.
•
Check for possible leakage from
Propex IQ
®
Apex Locator (liquids from
defective battery). In case of suspected
leakage, refer to Section
.
