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Troubleshooting
10
TROUBLESHOOTING
If
Propex IQ
®
Apex Locator is not operating properly, check the possible cause using the
following checklist. If you are unable to solve the problem by referring to the checklist,
contact Dentsply Sirona Endodontics Customer Service.
Also refer to the error codes, which may be indicated on
Propex IQ
®
Apex Locator, as
described in section
Refer to
X-Smart IQ
®
Directions For Use for any troubleshooting related to
X-Smart IQ
®
Handpiece in combined mode.
Refer to
Endo IQ
®
App User Manual for any troubleshooting related to Bluetooth
®
connection.
To perform a factory reset:
Dentsply Sirona requires that you reprocess the product before shipping it to a service
center.
To remedy certain problems, it is necessary to perform a factory reset (delete user
settings and restore factory settings) on the device. In such case proceed as described
below.
N°
Key
Action
A
Hold down the ON/OFF/Standby button for approximately 20 seconds.
The factory reset takes 20 seconds in total. After the first 10 seconds,
there is a brief white flash of all LEDs. At the end of the process, another
white flash and a long beep indicate a successful factory reset.
B
Release the ON/OFF/Standby button.
