BENPPIQDFUWEB / Rev.04 / 08-2018
55/74
Troubleshooting
No feedback from Propex IQ
®
Apex Locator during treatment.
Possible causes
Solutions
•
The battery is completely empty (all LEDs
are OFF).
•
Connect the device to the charger and
charge the device.
•
The cables are damaged or not connected
correctly.
•
Non-original cables are used.
•
Ensure that original cables have been
used.
•
Ensure that the cables are undamaged
and connected correctly.
•
Perform closed-loop to test to check
functionality of cables and device test to
check functionality of device.
•
If in combined mode, ensure that the
original
X-Smart IQ
®
Contra-angle is
being used.
•
If in combined mode, ensure that the
endodontic file has been correctly inserted
into the
X-Smart IQ
®
Contra-angle.
•
Clean the lip clip and the file clip according
to the procedure.
•
If all else fails.
•
Perform a factory reset.
If cables are damaged or if the
Closed-Loop test fails after a
second attempt, DO NOT USE
Propex IQ
®
Apex Locator with the
damaged cables and contact your
Dentsply Sirona Endodontics
Customer Service.
•
If requested to send the device and/or
components to Dentsply Sirona
Endodontics Customer Service, reprocess
the device, file clip, lip clip and cables
before sending them back to customer
services (Refer to Section
Disinfection and Sterilization
).
