Model 9330-150-A01 Installation Instructions
Page 14 of 16
Document: INS-9330-A01, Rev. C
Do not copy or distribute without written permission. Unpublished Work
2022 Delphi Display Systems, Inc. All rights reserved.
Printed copies are Uncontrolled unless clearly marked as a Controlled document. User is responsible for verifying document is the current revision.
7
System Test
Once all connections are made and the system is powered up, test the system by having the store run a test
order on the POS system. The POS system MUST be properly configured to do this. Contact the store’s POS
helpdesk if you need assistance with the POS configuration. If orders are displayed, the system test is
complete. If not, please refer to the following troubleshooting steps.
8
Trouble Shooting
Refer to the following troubleshooting steps to diagnose and resolve any network communication issues.
8.1
Verify Ethernet Cable is Terminated Correctly
Using a Cat5 Cable Tester, verify that the RJ45 connectors on both ends of the CAT5 are terminated
correctly. If the cable tests good, proceed to the next step.
8.2
Verify Network Switch Configuration
Using a test PC or laptop computer, connect to the switch and try to ping the display. Make sure to change
the IP address on your PC or laptop to allow communications with the display. If you cannot ping the
display, double check your connections including retesting the Cat5 cable.
8.3
Verify Point of Sale is Configured Correctly
If all tests pass, double check the POS settings and try another test order. If necessary, call the store’s POS
help desk or Delphi Technical Support for assistance.
8.4
Verify Serial Server is Configured Correctly
Verify that the Serial Server (if used) is set to the correct IP address settings and connected to the correct
serial COM port on the POS system.
8.5
Verify Video Encoder is Configured Correctly
Verify that the Video Encoder (if used) is set to the correct IP address settings and connected to the correct
HDMI or VGA port (converter required) on the POS system.
8.6
Verify Display Connectivity with POS Emulator
If the POS system is not running yet (new install) or is not capable of sending orders, the test must be
conducted using Delphi’s POS Emulator program. If orders do not show using this program,
troubleshooting of the installation will be necessary to find the fault.
If you are unsure of how to perform these tests, refer to Delphi’s web site at
DelphiDisplay.com
or contact
Delphi Technical Support.
