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21. TROUBLESHOOTING
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact customer services.
PROBLEM
POSSIBLE CAUSE
SOLUTION
The appliance does not come on
It is not plugged into the mains socket.
Plug into the mains socket (fig. 1).
The coffee is not hot.
The internal circuits of the appliance have
cooled down because 2-3 minutes have
elapsed since the last coffee was made.
Before making the coffee, heat the in-
ternal circuits by rinsing using the rinse
function (see section “6.1 Rinsing”).
Coffee temperature setting too low.
Set a hotter coffee temperature in the
settings menu (C3) (see section “6.5 Coffee
temperature”).
The cups were not preheated.
Warm the cups by rinsing them with hot
water (Please note: you can use the hot
water function).
The machine must be descaled
Proceed as described in section “16. Des-
caling”. Next, check the water hardness
(“17.1 Measuring water hardness”) and
make certain the machine setting match-
es the local water supply hardness (“17.2
Setting water hardness”).
The coffee is weak or not creamy enough. The coffee is ground too coarsely.
Access the settings menu (C3) and follow
the instructions to adjust grinding. The
effect is only visible after delivering 3
coffees (see section “6.4 Adjust grinder”).
The coffee is unsuitable.
Use coffee for espresso machines.
Coffee not fresh.
The coffee pack has been opened for too
long and has lost its taste.
The coffee is delivered too slowly or a
drop at a time.
The coffee is ground too finely.
Access the settings menu (C3) and follow
the instructions to adjust grinding. The
effect is only visible after delivering 3
coffees (see section “6.4 Adjust grinder”).
Coffee does not come out of one or both
spouts.
The coffee spouts (A7) are blocked.
Clean the coffee spouts with a sponge or
toothpick.
The coffee delivered is watery.
The funnel (A4) is clogged.
Clean the funnel with the help of the
brush (D5) as described in section “15.7
Cleaning the pre-ground coffee funnel”.
Too little beverage is delivered
Insufficient water in tank
Always fill the tank above Level 1.
The appliance does not make coffee.
The appliance has detected impurities
in its internal circuits. “Just doing a little
cleaning...” is displayed.
Wait for the appliance to be ready again
and reselect the required beverage. Con-
tact customer services if the problem
persists.
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