Dell SD630-S Owner'S Manual Download Page 7

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Troubleshooting iDRAC Direct (Laptop connection)

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Troubleshooting a wet system

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Troubleshooting a damaged system

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Troubleshooting the system battery

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Troubleshooting power supply units

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Troubleshooting power source problems

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Power supply unit problems

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Troubleshooting cooling problems

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Troubleshooting cooling fans

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Troubleshooting system memory

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Troubleshooting an internal USB key

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Troubleshooting an optical drive

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Troubleshooting a tape backup unit

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Troubleshooting a hard drive

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Troubleshooting a storage controller

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Troubleshooting expansion cards

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Troubleshooting processors

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10 Getting help.....................................................................................................162

Contacting Dell

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Documentation feedback

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Quick resource locator

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Summary of Contents for SD630-S

Page 1: ...Dell SD630 S Storage Designed for Scality RING Owner s Manual Regulatory Model E26S Series Regulatory Type E26S001 ...

Page 2: ... the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respecti...

Page 3: ...Technical specifications 24 Chassis dimensions 24 Chassis weight 25 Processor specifications 25 PSU specifications 25 System battery specifications 25 Expansion bus specifications 25 Memory specifications 26 Drive specifications 26 Hard drives 26 Optical drive 26 Ports and connectors specifications 27 USB ports 27 NIC ports 27 Serial connector 27 VGA ports 27 Video specifications 27 Environmental ...

Page 4: ...vice Settings 61 Dell Lifecycle Controller 62 Embedded system management 62 Boot Manager 62 Viewing Boot Manager 62 Boot Manager main menu 63 PXE boot 63 6 Installing and removing system components 64 Safety instructions 64 Before working inside your system 64 After working inside your system 65 Recommended tools 65 Front bezel optional 65 Removing the optional front bezel 65 Installing the option...

Page 5: ...ernal USB memory key optional 94 Replacing the optional internal USB memory key 94 Expansion cards and expansion card riser 96 Expansion card installation guidelines 96 Removing an expansion card 97 Installing an expansion card 98 Removing expansion card risers 99 Installing expansion card risers 101 SD vFlash media card optional 102 Replacing an SD vFlash card 102 Integrated storage controller ca...

Page 6: ...e 138 Installing the Trusted Platform Module 138 Initializing the TPM for BitLocker users 139 Initializing the TPM for TXT users 139 7 Using system diagnostics 141 Dell Embedded System Diagnostics 141 When to use the Embedded System Diagnostics 141 Running the Embedded System Diagnostics from Boot Manager 141 Running the Embedded System Diagnostics from the Dell Lifecycle Controller 141 System dia...

Page 7: ...oblems 153 Power supply unit problems 153 Troubleshooting cooling problems 154 Troubleshooting cooling fans 154 Troubleshooting system memory 155 Troubleshooting an internal USB key 156 Troubleshooting an optical drive 157 Troubleshooting a tape backup unit 157 Troubleshooting a hard drive 158 Troubleshooting a storage controller 159 Troubleshooting expansion cards 160 Troubleshooting processors 1...

Page 8: ...r is supported If the Dell SD630 S system is configured as Connector system then Intel Xeon E5 2630 or higher dual processor is supported Supported configurations The Dell SD630 S system is a storage server based on R630 chassis platform with eight hard drive system configuration Front panel Eight x 2 5 inch hard drive chassis Figure 1 Front panel features of the eight x 2 5 inch Dell SD630 S hard...

Page 9: ... this button only if directed to do so by qualified support personnel or by the operating system documentation 3 System identification button Enables you to locate a particular system within a rack The identification buttons are on the front and back panels When one of these buttons is pressed the LCD panel on the front and the system status indicator on the back flash until one of the buttons is ...

Page 10: ...Up to eight 2 5 inch hot swappable hard drives 12 Quick Sync Indicates a Quick Sync enabled system The Quick Sync feature is optional and needs a Quick Sync bezel This feature allows management of the system by using mobile devices This feature aggregates hardware or firmware inventory and various system level diagnostic and error information that can be used in troubleshooting the system For more...

Page 11: ... Release the button to stop NOTE The display stops scrolling when the button is released After 45 seconds of inactivity the display starts scrolling Viewing Home screen About this task The Home screen displays user configurable information about the system This screen is displayed during normal system operation when there are no status messages or errors When the system is in standby mode the LCD ...

Page 12: ...me screen See View menu section for the options and option items that can be set as the default on the Home screen View menu NOTE When you select an option in the View menu you must confirm the option before proceeding to the next action Option Description iDRAC IP Displays the IPv4 or IPv6 addresses for iDRAC8 Addresses include DNS Primary and Secondary Gateway IP and Subnet IPv6 does not have Su...

Page 13: ... to locate a particular system within a rack When one of these buttons is pressed the LCD panel on the front and the system status indicator on the back flash until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset iDRAC if not di...

Page 14: ...e expansion card slot riser 2 Enables you to connect a full height three fourth length PCIe expansion card See the Expansion card installation guidelines section 9 Ethernet connectors 4 Four integrated 10 100 1000 Mbps NIC connectors or Four integrated connectors Two integrated 10 100 1000 Mbps NIC connectors Two integrated 100 Mbps 1 Gbps 10 Gbps SFP connectors or Four 10 Gbps 10 PSU1 Two 495 W 7...

Page 15: ...n Flashes green twice per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after the system is turned on Drives are not ready for insertion or removal during this time Flashes green amber and turns off Predicted drive failure Flashes amber four times per second Drive failed F...

Page 16: ...rt Table 5 iDRAC Direct LED indicators Convention iDRAC Direct LED indicator pattern Condition A Green Turns green for a minimum of two seconds to indicate the start and end of a file transfer B Flashing green Indicates file transfer or any operation tasks C Green and turns off Indicates that the file transfer is complete D Not lit Indicates that the USB is ready to be removed or that a task is co...

Page 17: ...gged NIC indicator codes Figure 6 NIC indicators 1 link indicator 2 activity indicator Table 7 NIC indicators Convention Status Condition A Link and activity indicators are off The NIC is not connected to the network B Link indicator is green The NIC is connected to a valid network at its maximum port speed 1 Gbps or 10 Gbps C Link indicator is amber The NIC is connected to a valid network at less...

Page 18: ...n A Green A valid power source is connected to the PSU and the PSU is operational B Flashing green When the firmware of the PSU is being updated the PSU handle flashes green C Flashing green and turns off When hot adding a PSU the PSU handle flashes green five times at 4 Hz rate and turns off This indicates a PSU mismatch with respect to efficiency feature set health status and supported voltage N...

Page 19: ...must power down the system CAUTION AC PSUs support both 220 V and 110 V input voltages with the exception of Titanium PSUs which support only 220 V When two identical PSUs receive different input voltages they can output different wattages and trigger a mismatch CAUTION If two PSUs are used they must be of the same type and have the same maximum output power CAUTION Combining AC and DC PSUs is not...

Page 20: ... only the PSU with the flashing indicator Swapping the PSU to make a matched pair can result in an error condition and unexpected system shutdown To change from a High Output configuration to a Low Output configuration or vice versa you must power down the system CAUTION AC PSU support both 220 V and 110 V input voltages with the exception of Titanium PSU which support only 220 V When two identica...

Page 21: ...apidly five times and turns off for one second when the activation button is pressed This pattern is repeated until the activation button is pressed again Indicates that the Quick Sync hardware is not responding properly Reseat the bezel If the problem persists see Getting help section Off Indicates that the Quick Sync feature is turned off Use the activation button to enable it If pressing the ac...

Page 22: ...ode and Service Tag number The Express Service Code and Service Tag are found on the front of the system by pulling out the information tag Alternatively the information may be on a sticker on the chassis of the system This information is used by Dell to route support calls to the appropriate personnel 22 ...

Page 23: ...2 Documentation resources For information about Dell documentation and Scality documentation see the Dell Storage Designed for Scality RING Support Matrix available at Dell com sdscalityseriesmanuals 23 ...

Page 24: ...tlined in this section Chassis dimensions Figure 10 Chassis dimensions of Dell SD630 S system Table 11 Dimensions of the Dell Dell SD630 S system System Xa Xb Y Za with bezel Za without bezel Zb Zc Eight x 2 5 inch hard drive systems 482 4 mm 434 0 mm 42 8 mm 35 0 mm 20 4 mm 682 7 mm 701 3 mm 24 ...

Page 25: ... 1100 W AC Platinum 4100 BTU hr 50 60 Hz 100 240 V AC autoranging 1100 W DC 4416 BTU hr 48 60 V DC 750 W DC for China only Platinum 2902 BTU hr 50 60 Hz 100 240 V AC and 240 V DC NOTE Heat dissipation is calculated by using the PSU wattage rating NOTE This system is also designed to connect to the IT power systems with a phase to phase voltage not exceeding 230 V System battery specifications The ...

Page 26: ...alled is half length Memory specifications The Dell SD630 S system supports DDR4 registered DIMMs RDIMMs at 1866 MT s 2133 MT s or 2400 MT s registered Error Correcting Code ECC DIMMs and supports Advanced ECC or memory optimized operation Table 15 Memory specifications Memory module sockets Memory capacity Minimum RAM Maximum RAM Twenty four 288 pins 8 GB or 32 GB single dual or quad ranked RDIMM...

Page 27: ...ations Four 10 100 1000 Mbps Two 10 100 1000 Mbps and two 100 Mbps 1 Gbps 10 Gbps Four 10 Gbps Serial connector The serial connector connects a serial device to the system The Dell SD630 S system supports one serial connector on the back panel which is a 9 pin connector Data Terminal Equipment DTE 16550 compliant VGA ports The Video Graphic Array VGA port enables you to connect the system to a VGA...

Page 28: ...light on the equipment NOTE Maximum of 145 W 22 core processor is supported in systems with eight 2 5 inches drives two PCI slot chassis and 75 W single wide active GPU Maximum temperature gradient operating and storage 20 C h 36 F h Table 19 Relative humidity specifications Relative humidity Specifications Storage 5 to 95 RH with 33 C 91 F maximum dew point Atmosphere must be non condensing at al...

Page 29: ... F Maximum temperature is reduced by 1 C 175 m 1 F 319 ft above 950 m 3 117 ft 40 C to 45 C 104 F to 113 F Maximum temperature is reduced by 1 C 125 m 1 F 228 ft above 950 m 3 117 ft Related Links Expanded operating temperature Particulate and gaseous contamination specifications The following table defines the limitations that help avoid any equipment damage or failure from particulates and gaseo...

Page 30: ...r and non data center environments Table 25 Gaseous contamination specifications Gaseous contamination Specifications Copper coupon corrosion rate 300 Å month per Class G1 as defined by ANSI ISA71 04 1985 Silver coupon corrosion rate 200 Å month as defined by AHSRAE TC9 9 NOTE Maximum corrosive contaminant levels measured at 50 relative humidity Standard operating temperature Table 26 Standard ope...

Page 31: ...imum of 1 of its annual operating hours For temperatures between 40 C and 45 C de rate maximum allowable temperature by 1 C per 125 m above 950 m 1 F per 228 ft NOTE When operating in the expanded temperature range system performance may be impacted NOTE When operating in the expanded temperature range ambient temperature warnings may be reported on the LCD panel and in the System Event Log Expand...

Page 32: ...nt and reduces the need for physical access to the system Options to set up iDRAC IP address You must configure the initial network settings based on your network infrastructure to enable the communication to and from iDRAC You can set up the IP address by using one of the following interfaces Interfaces Document Section iDRAC Settings utility See Dell Integrated Dell Remote Access Controller User...

Page 33: ...perating system If the system is shipped without an operating system install the supported operating system by using one of the following resources Table 28 Resources to install the operating system Resources Location Dell Systems Management Tools and Documentation media Dell com operatingsystemmanuals Dell Lifecycle Controller Dell com idracmanuals Dell OpenManage Deployment Toolkit Dell com open...

Page 34: ...l PowerEdge servers and direct attached storage as it provides a simple and easy interface for system administrators to maximize the uptime and health of Dell systems For information about OpenManage documents see Dell com openmanagemanuals Remote Access Controller with Dell Lifecycle Controller iDRAC with LC iDRAC with Dell Lifecycle Controller allows administrators to deploy update monitor and m...

Page 35: ...Server Management Software Description Client Systems Management 35 ...

Page 36: ...onment PXE Related Links System Setup Boot Manager Dell Lifecycle Controller PXE boot System Setup By using the System Setup screen you can configure the BIOS settings iDRAC settings and device settings of your system NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the text browser press F1 You can access system setup by using two met...

Page 37: ...is an interface to set up and configure the iDRAC parameters by using UEFI Unified Extensible Firmware Interface You can enable or disable various iDRAC parameters by using the iDRAC settings utility For more information about this utility see Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Device Settings Enables you to configure device settings Related Links System...

Page 38: ...to the installed memory Processor Settings Specifies information and options related to the processor such as speed and cache size SATA Settings Specifies options to enable or disable the integrated SATA controller and ports Boot Settings Specifies options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Network Settings Specifies options to change the networ...

Page 39: ...ngs Related Links Boot Settings Boot Settings details Choosing the system boot mode Changing the boot order Boot Settings details The Boot Settings screen details are explained as follows Option Description Boot Mode Enables you to set the boot mode of the system CAUTION Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode If th...

Page 40: ...IOS 1 From the System Setup Main Menu click Boot Settings and select Boot Mode 2 Select the boot mode you want the system to boot into CAUTION Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode 3 After the system boots in the specified boot mode proceed to install your operating system from that mode NOTE Operating systems mus...

Page 41: ... the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Network Settings Related Links Net...

Page 42: ...ystem Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Network Settings 5 On the Network Settings screen click UEFI iSCSI Settings Related Links UEFI iSCSI Settings UEFI iSCSI Settings details The UEFI ISCSI Settings screen details are explained as follows Option Description ISCSI Initiator Name Specifies the name of the iSCSI initiator iqn format ISCSI Device n n 1 to 4 ...

Page 43: ...n is read only if the password jumper is not installed in the system Password Status Locks the system password This option is set to Unlocked by default TPM Security NOTE The TPM menu is available only when the TPM module is installed Enables you to control the reporting mode of the TPM The TPM Security option is set to Off by default You can only modify the TPM Status TPM Activation and Intel TXT...

Page 44: ... Standard the BIOS uses the system manufacturer s key and certificates to authenticate pre boot images When Secure Boot policy is set to Custom the BIOS uses the user defined key and certificates Secure Boot policy is set to Standard by default Secure Boot Policy Summary Specifies the list of certificates and hashes that secure boot uses to authenticate images Related Links System Security Viewing...

Page 45: ... enter System Setup press F2 immediately after turning on or rebooting your system 2 On the System Setup Main Menu screen click System BIOS System Security 3 On the System Security screen verify that Password Status is set to Unlocked 4 In the System Password field type your system password and press Enter or Tab Use the following guidelines to assign the system password A password can have up to ...

Page 46: ...ately after turning on or restarting your system 2 On the System Setup Main Menu screen click System BIOS System Security 3 On the System Security screen ensure that Password Status is set to Unlocked 4 In the System Password field alter or delete the existing system password and then press Enter or Tab 5 In the Setup Password field alter or delete the existing setup password and then press Enter ...

Page 47: ...steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click System Information Related Links System Informati...

Page 48: ...he Memory Settings screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click M...

Page 49: ... memory configuration is installed If the field is set to Disabled the system supports NUMA asymmetric memory configurations This option is set to Disabled by default Snoop Mode Specifies the Snoop Mode options The Snoop Mode options available are Home Snoop Early Snoop and Cluster on Die This option is set to Early Snoop by default This field is available only when the Node Interleaving is set to...

Page 50: ...emory access This option is set to Enabled by default You can disable this option for applications that need high utilization of random memory access Hardware Prefetcher Enables or disables the hardware prefetcher This option is set to Enabled by default DCU Streamer Prefetcher Enables or disables the Data Cache Unit DCU streamer prefetcher This option is set to Enabled by default DCU IP Prefetche...

Page 51: ... total L2 cache Level 3 Cache Specifies the total L3 cache Number of Cores Specifies the number of cores per processor Related Links Processor Settings Viewing Processor Settings SATA Settings You can use the SATA Settings screen to view the SATA settings of SATA devices and enable RAID on your system Related Links SATA Settings details System BIOS Viewing SATA Settings Viewing SATA Settings To vi...

Page 52: ...tached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port B Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description...

Page 53: ... turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port F Sets the drive type of the selected device For ...

Page 54: ...e hard drive This field is undefined for removable media devices such as optical drives Port I Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type ...

Page 55: ...en restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Integrated Devices Related Links Integrated Devices Integrated Devices details Integrated Devices details The Integrated Devices screen details are explained as follows Option Description USB 3 0 Setting Enables or disables the USB 3 0 support Enable this option only if y...

Page 56: ...is a read only field If the Embedded Video Controller is the only display capability in the system that is no add in graphics card is installed then the Embedded Video Controller is automatically used as the primary display even if the Embedded Video Controller setting is set to Disabled SR IOV Global Enable Enables or disables the BIOS configuration of Single Root I O Virtualization SR IOV device...

Page 57: ...Device 2 for the Serial Over LAN SOL feature To use console redirection by SOL configure the same port address for console redirection and the serial device NOTE Every time the system boots the BIOS syncs the serial MUX setting saved in iDRAC The serial MUX setting can independently be changed in iDRAC Loading the BIOS default settings from within the BIOS setup utility may not always revert the s...

Page 58: ...following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click System Profile Settings Related Links System Profile Settings System Profile Settings details System Profile Settings details The...

Page 59: ...option is set to 1x by default Uncore Frequency Enables you to select the Processor Uncore Frequency option Dynamic mode enables the processor to optimize power resources across the cores and uncore during runtime The optimization of the uncore frequency to either save power or optimize performance is influenced by the setting of the Energy Efficiency Policy option Energy Efficient Policy Enables ...

Page 60: ...s Settings screen details are explained as follows Option Description System Time Enables you to set the time on the system System Date Enables you to set the date on the system Asset Tag Specifies the asset tag and enables you to modify it for security and tracking purposes Keyboard NumLock Enables you to set whether the system boots with the NumLock enabled or disabled This option is set to On b...

Page 61: ...ed system 2 Press F2 during Power on Self test POST 3 On the System Setup Main Menu page click iDRAC Settings The iDRAC Settings screen is displayed Related Links iDRAC Settings utility Changing the thermal settings The iDRAC settings utility enables you to select and customize the thermal control settings for your system 1 Click iDRAC Settings Thermal 2 Under SYSTEM THERMAL PROFILE Thermal Profil...

Page 62: ... configurations may not support the full set of features provided by the Dell Lifecycle Controller For more information about setting up the Dell Lifecycle Controller configuring hardware and firmware and deploying the operating system see the Dell Lifecycle Controller documentation at Dell com idracmanuals Related Links Dell Lifecycle Controller Boot Manager The Boot Manager screen enables you to...

Page 63: ...tem Utilities Enables you to launch System Utilities menu such as System Diagnostics and UEFI shell Related Links Boot Manager Viewing Boot Manager One shot BIOS boot menu One shot BIOS boot menu enables you to select a one shot boot device to boot from the following options Launch Diagnostics BIOS Update File Explorer Reboot System Related Links Boot Manager System Utilities System Utilities cont...

Page 64: ...orized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION Operating the system without the system cover can result in component damage NOTE Dell recommends that you always use a static mat and static strap while working on components inside the system NOTE To ensure proper operation and cooling all bays in the system and syste...

Page 65: ...ps 1 screwdriver Phillips 2 screwdriver Wrist grounding strap You need the following tools to assemble the cables for a DC power supply unit AMP 90871 1 hand crimping tool or equivalent Tyco Electronics 58433 3 or equivalent Wire stripper pliers to remove insulation from size 10 AWG solid or stranded insulated copper wire NOTE Use alpha wire part number 3080 or equivalent 65 30 stranding Front bez...

Page 66: ...eft end of the bezel 4 Unhook the right end and remove the bezel Figure 11 Removing the optional front bezel 1 bezel lock 2 front bezel Figure 12 Removing the Quick Sync bezel 1 bezel lock 2 Quick Sync bezel Related Links Safety instructions 66 ...

Page 67: ...s section Steps 1 Locate and remove the bezel key NOTE The bezel key is attached to the back of the bezel 2 Hook the right end of the bezel onto the chassis 3 Fit the free end of the bezel onto the system 4 Lock the bezel by using the key Figure 13 Installing the optional front bezel 1 bezel lock 2 front bezel 67 ...

Page 68: ...nd disconnect the peripherals 4 If installed remove the optional bezel For more information see the Removing the optional front bezel section Steps 1 Rotate the latch release lock counter clockwise to the unlocked position 2 Lift the latch toward the back of the system The system cover slides back and the tabs on the system cover disengage from the slots on the chassis NOTE The position of the lat...

Page 69: ...cables are connected and placed out of the way and no tools or extra parts are left inside the system Steps 1 Align the slots on the system cover with the tabs on the chassis 2 Push the system cover latch down to move the system cover into the closed position The system cover slides forward and the tabs on the system cover engage with the slots on the chassis The system cover latch locks into plac...

Page 70: ...UTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your produc...

Page 71: ... 9 riser card 2 10 riser card 1 11 DIMMs 6 12 processor 2 13 DIMMs 12 14 hard drive backplane 15 hard drive Cooling shroud The cooling shroud has aerodynamically placed openings that direct the airflow across the entire system The airflow passes through all the critical parts of the system where the vacuum pulls air across the entire surface area of the heat sink thus allowing increased cooling 71...

Page 72: ...cooling shroud away from the system Next steps 1 Reinstall the cooling shroud 2 If removed reinstall the optional PCIe expansion card riser 3 If disconnected connect the cables to the expansion card s 4 If required open the expansion card latch on the cooling shroud to support the full length expansion card 5 Follow the procedure listed in the After working inside your system section Related Links...

Page 73: ...h System memory is an important part of the main processing subsystem of the PC with the processor cache system board and chipset NOTE MT s indicates DIMM speed in MegaTransfers per second Memory bus operating frequency can be 1866 MT s 2133 MT s or 2400 MT s depending on the following factors DIMM type RDIMM Number of DIMMs populated per channel System profile selected for example Performance Opt...

Page 74: ...Channel 1 Channel 2 Channel 3 Processor 1 Slots A1 A5 and A9 Slots A2 A6 and A10 Slots A3 A7 and A11 Slots A4 A8 and A12 Processor 2 Slots B1 B5 and B9 Slots B2 B6 and B10 Slots B3 B7 and B11 Slots B4 B8 and B12 The following table shows the memory populations and operating frequencies for the supported configurations 74 ...

Page 75: ...ite release tabs first followed by the black release tabs and then the green release tabs Populate the sockets by highest rank count in the following order first in sockets with white release levers then black and then green For example if you want to mix single rank and dual rank memory modules populate dual rank memory modules in the sockets with white release tabs and single rank memory modules...

Page 76: ...ted on a rank the data from this rank is copied to the spare rank and the failed rank is disabled With memory sparing enabled the system memory available to the operating system is reduced by one rank per channel For example in a dual processor configuration with sixteen 4 GB quad rank memory modules the available system memory is 3 4 ranks channel 16 memory modules 4 GB 48 GB and not 16 memory mo...

Page 77: ...single processor System capacity in GB DIMM size in GB Number of DIMMs DIMM rank organization and frequency DIMM slot population 32 8 4 2R x8 2133 MT s 2R x8 1866 MT s 2R x8 2400 MT s A1 A2 A3 A4 48 8 6 2R x8 2133 MT s 2R x8 1866 MT s 2R x8 2400 MT s A1 A2 A3 A4 A5 A6 64 8 8 2R x8 2133 MT s 2R x8 1866 MT s 2R x8 2400 MT s A1 A2 A3 A4 A5 A6 A7 A8 96 8 12 2R x8 1866 MT s 2R x8 2400 MT s A1 A2 A3 A4 ...

Page 78: ...MM size in GB Number of DIMMs DIMM rank organization and frequency DIMM slot population 64 8 8 2R x8 2133 MT s 2R x8 1866 MT s 2R x8 2400 MT s A1 A2 A3 A4 B1 B2 B3 B4 96 8 12 2R x8 2133 MT s 2R x8 1866 MT s 2R x8 2400 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 128 8 16 2R x8 2133 MT s 2R x8 1866 MT s 2R x8 2400 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 16 8 2R x4 2133 MT s 2R x4 1866 MT s...

Page 79: ...A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 768 32 24 2R x4 1866 MT s 2R x4 2400 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 16 GB DIMMs must be installed in slots numbered A1 A2 A3 A4 B1 B2 B3 and B4 and 8 GB DIMMs must be installed in slots A5 A6 B5 and B6 Removing memory modules Prerequisites CAUTION Many repairs may only be done by a certified service technician You...

Page 80: ...ule socket CAUTION Handle each memory module only by the card edges ensuring not to touch the middle of the memory module or metallic contacts 2 To release the memory module from the socket simultaneously press the ejectors on both ends of the memory module socket 3 Lift and remove the memory module from the system Figure 20 Removing the memory module 1 memory module 2 memory module socket 3 memor...

Page 81: ...components or metallic contacts on the memory module CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory modules in those sockets Steps 1 Locate the appropriate memory module socket CAUTION Handle each memory module only by the card edges ensuring not to touch the m...

Page 82: ...le socket 5 Run the system memory test in system diagnostics Related Links Safety instructions Before working inside your system After working inside your system Hard drives All hard drives connect to the system board through the hard drive backplane Hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots CAUTION Before attempting to remove or install a hard ...

Page 83: ... covered by your warranty Read and follow the safety instructions that came with the product CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed 1 Follow the safety guidelines listed in the Safety instructions section 2 If installed remove the bezel Steps Press the release button and slide the hard drive blank out of the hard drive slot Figure...

Page 84: ... your system section 3 If applicable remove the bezel 4 Using the management software prepare the hard drive for removal If the hard drive is online the green activity or fault indicator flashes while the drive is turning off When the hard drive indicators are off the hard drive is ready for removal For more information see the documentation for the storage controller CAUTION To prevent data loss ...

Page 85: ...ive backplane CAUTION Combining SAS and SATA hard drives in the same RAID volume is not supported CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss e...

Page 86: ...ackplane 5 To lock the hard drive in place close the hard drive carrier handle Next steps Install the optional front bezel Figure 25 Installing a hot swappable hard drive 1 release button 2 hard drive or SSD carrier 3 hard drive or SSD carrier handle Related Links Installing a hot swappable hard drive into a hot swappable hard drive carrier Safety instructions Removing a hard drive from a hard dri...

Page 87: ...d and follow the safety instructions that are shipped with your product NOTE Hot swappable hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots 1 Keep the Phillips 2 screwdriver ready 2 Remove the hot swappable hard drive carrier Steps 1 Insert the hot swappable hard drive into the hard drive carrier with the connector end of the hard drive toward the back...

Page 88: ... servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE This procedure applies only to the eight hard drive system 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Disconnect the power and da...

Page 89: ...r telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE This procedure applies only to the eight hard drive system 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your ...

Page 90: ...e technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety ins...

Page 91: ...roduct documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Follow the safety instructions listed in the Safety instructions section Steps 1 Align the slim optical drive blank with the slim optical drive bay 2 ...

Page 92: ...Exercise utmost care while removing or installing cooling fans CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and...

Page 93: ...t documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section NOT...

Page 94: ...l USB port must be enabled in Internal USB Port option in the Integrated Devices screen of System Setup NOTE To locate the internal USB port J_USB_INT on the system board see the System board jumpers and connectors section Related Links Jumpers and connectors Replacing the optional internal USB memory key Prerequisites CAUTION Many repairs may only be done by a certified service technician You sho...

Page 95: ... 34 Removing the internal USB key 1 USB memory key 2 USB port 3 Insert the replacement USB key into the USB port Figure 35 Installing the internal USB key 1 USB memory key 2 USB port Next steps 1 Follow the procedure listed in the After working inside your system section 2 While booting press F2 to enter System Setup and verify that the system detects the USB key Related Links Before working insid...

Page 96: ...th length card is supported for the PCIe expansion card slot slot 2 on riser 3 when no mini PERC card is installed Supported length with mini PERC card installed is half length NOTE For a system with three PCIe cards only MiniSAS HD third party cards are supported in slot 3 For a system with two PCIe cards only MiniSAS HD third party cards are supported in slot 1 NOTE You can install expansion car...

Page 97: ... online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Steps 1 Disconnect any cables connected to the expansion card or expansion card riser 2 To remove the expansion card lift the expansion card latch 3 Grasp the expansion card by its edges and remove it...

Page 98: ... that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE The expansion card riser 1 and the x16 link on the riser 2 slot can be used only when both the processors are installed 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your...

Page 99: ...ers Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and s...

Page 100: ...card riser 1 2 connector 3 riser guide pin Figure 39 Removing the expansion card riser 3 1 expansion card release latch 2 expansion card riser 3 3 connector 2 If applicable remove or install an expansion card on the riser 3 Install the expansion card riser 100 ...

Page 101: ...rvicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 If removed install the expansion cards into the expansion card riser 2 Align the expansion car...

Page 102: ...is a Secure Digital SD card that plugs into the SD vFlash card slot in the iDRAC port card It provides persistent on demand local storage and a custom deployment environment that enables automation of server configuration scripts and imaging It emulates USB device s For more information see the Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Replacing an SD vFlash ca...

Page 103: ...ler card provides the integrated storage subsystem for the internal hard drives in your system The controller supports SAS and SATA hard drives and also enables you to set up the hard drives in RAID configurations The RAID configurations depend on the version of the storage controller included with your system Removing the integrated storage controller card Prerequisites CAUTION Many repairs may o...

Page 104: ...age controller cable away from the integrated storage controller 3 Lift one end of the card and angle it to disengage the card from the integrated storage controller card holder on the system board 4 Lift the card out of the system Figure 44 Removing the integrated storage controller card 1 integrated storage controller cable 2 integrated storage controller card 3 integrated storage controller car...

Page 105: ...ions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the cooling shroud 4 Remove the expansion card riser 1 5 Keep the Phillips 2 screwdriver ready Steps 1 Align the end of the integrated storage controller card with the controller card connector on the system board 2 Lower the connector side of the integrated storage controller card into the integra...

Page 106: ...ler card connector on the system board 4 integrated storage controller card holder Next steps 1 Install the expansion card riser 1 2 Install the cooling shroud 3 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system After working inside your system Network daughter card 106 ...

Page 107: ... product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the Philips 2 screwdriver handy Steps 1 Remove the expansion card riser 3 2 Using a Phillips 2 screwdriver loosen the two captive screws that secure the Network Daughter Card NDC to the system board 3 Hold the NDC by the edges on ei...

Page 108: ...certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION If the GPU card is installed yo...

Page 109: ... end of the card with the screw holes on the system board 3 To ensure that the connector on the card is in contact with the connector on the system board press the touch point on the card 4 Tighten the two captive screws to secure the NDC to the system board 5 Install the expansion card riser 3 Figure 47 Installing the NDC 1 captive screw socket 2 2 connector on the system board 3 captive screw 2 ...

Page 110: ...nd installation procedures should be performed only by Dell certified service technicians NOTE To ensure proper system cooling you must install a processor blank in any empty processor socket 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the Phillips 2 screwdriver ready 4 If installed r...

Page 111: ... release lever lifts up CAUTION The socket pins are fragile and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket 5 Lift the processor out of the socket and leave the open first socket release lever up NOTE If you are permanently removing the processor you must install a socket protective cap in the vacant socket to protect the s...

Page 112: ...Figure 48 Processor shield 1 close first socket release lever 2 lock icon 3 processor 4 open first socket release lever 5 unlock icon 112 ...

Page 113: ...or shield 6 open first socket release lever 7 socket 8 socket keys 4 Next steps 1 Replace the processor s 2 Install the heat sink 3 Reinstall the cooling shroud 4 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system After working inside your system 113 ...

Page 114: ... release the full length card WARNING The heat sink and processor are too hot to touch for some time after the system has been powered down Allow the heat sink and processor to cool down before handling them CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions NOTE If you are installing a sing...

Page 115: ... new processor operates correctly Power supply units Your system supports one of the following Two 495 W 750 W or 1100 W AC power supply units PSUs Two 1100 W DC PSUs Two 750 W mixed mode PSUs CAUTION For AC PSUs use only PSUs with the Extended Power Performance EPP label on the back Mixing PSUs from previous generations of systems can result in a PSU mismatch condition or failure to turn on NOTE ...

Page 116: ...eature by using the iDRAC settings For more information about iDRAC settings see the Integrated Dell Remote Access Controller User s Guide available at Dell com idracmanuals Removing the power supply unit blank If you are installing a second power supply unit PSU remove the PSU blank in the bay by pulling the blank outward CAUTION To ensure proper system cooling the power supply blank must be inst...

Page 117: ...y instructions that are shipped with your product CAUTION The system needs one power supply for normal operation On power redundant systems remove and replace only one power supply at a time in a system that is powered on NOTE You may have to unlatch and lift the optional cable management arm if it interferes with the power supply unit PSU removal For information about the cable management arm see...

Page 118: ...dant power supply units PSUs ensure that both the PSUs are of the same type and have the same maximum output power 3 If installed remove the PSU blank Steps 1 Slide the new PSU into the chassis until the PSU is fully seated and the release latch snaps into place NOTE If you unlatched the cable management arm relatch it For information about the cable management arm see the rack documentation of yo...

Page 119: ... Dell is not covered by your warranty Read and follow all safety instructions that came with the product CAUTION Wire the unit with copper only unless otherwise specified use only 10 American Wire Gauge AWG wire rated minimum 90 ºC for source and return Protect the 48 60 V DC 1 wire with a branch circuit over current protection rated 50 A for DC with a high interrupt current rating CAUTION Connect...

Page 120: ...ot attempt connecting to DC power or installing grounds yourself All electrical wiring must comply with applicable local or national codes and practices Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product CAUTION The system needs one power supply for normal operation On power redundant systems rem...

Page 121: ...ollow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 If installed remove the PSU blank 4 Verify that both the PSUs are of the same type and have the same maximum output power NOTE The maximum output power shown in watts is listed on the PSU label Steps 1 Slide the PSU into the chassis until the PSU is...

Page 122: ...stem functions like powering the real time clock and storing the computer s BIOS settings Replacing the system battery Prerequisites WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer For more information see the safety information that shipped with your system CAUTION Many re...

Page 123: ... of the battery connector and lift the battery out of the socket Figure 56 Removing the system battery 1 system battery 2 system battery slot 3 To install a new system battery hold the battery with the facing up and slide it under the securing tabs 4 Press the battery into the connector until it snaps into place Figure 57 Installing the system battery 1 system battery 2 system battery slot Next st...

Page 124: ...afety instructions that are shipped with your product CAUTION To prevent damage to the hard drives and hard drive backplane remove the hard drives from the system before removing the hard drive backplane CAUTION Note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 1 Follow the safety guidelines listed in the Safety instruct...

Page 125: ...Figure 58 Removing the 2 5 inch x8 hard drive backplane 1 backplane signal cable 2 backplane signal cable 3 SAS A cable 4 release tabs 2 5 SAS B cable 6 backplane 125 ...

Page 126: ...connector on system board 5 SAS B connector on system board Related Links Safety instructions Before working inside your system Installing the hard drive backplane Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 126 ...

Page 127: ...hooks on the chassis as guides to align the hard drive backplane 2 Lower the hard drive backplane until the release tabs snap into place 3 Connect the SAS SATA SSD data signal and power cables to the backplane Figure 60 Installing the 2 5 inch x8 hard drive backplane 1 backplane signal cable 2 backplane signal cable 3 SAS A cable 4 release tabs 2 5 SAS B cable 6 backplane Next steps 1 Install the ...

Page 128: ...ctor is a ZIF zero insertion force connector Ensure that the locking tab on the connector is released before removal and insertion The locking tab must be engaged after insertion 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the Philips 2 screwdriver ready Steps 1 Disconnect the control...

Page 129: ... are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the Philips 2 screwdriver ready Steps 1 Align the screw holes on the control panel board with the standoffs on the chassis 2 Replace the two screws that secure the control panel board to the chassis CAUTION The display module connector is a ZIF zero insertion force connector Ensure that t...

Page 130: ...orized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION The display module connector is a ZIF zero insertion force connector Ensure that the locking tab on the connector is released before removal and insertion The locking tab must be engaged after insertion 1 Follow the safety guidelines listed in the Safety instructions se...

Page 131: ...Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE This procedure applies only to the eight hard drive system 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the Philips 2 screwdriver ready Steps 1 Push the VGA module into the chassis and align the thr...

Page 132: ...rocedure listed in the After working inside your system section Related Links Safety instructions After working inside your system System board Removing the system board Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone...

Page 133: ...he system has been powered down Ensure that you do not touch the heat sinks while removing the system board f Heat sinks or heat sink blanks and processors or processor blanks CAUTION To prevent damage to the processor pins when replacing a faulty system board ensure that you cover the processor socket with the processor protective cap g Integrated storage controller card h Network daughter card i...

Page 134: ...ystem board by holding a memory module processor or other components Figure 65 Removing the system board 1 system board holder 2 system board 3 release pin Related Links Safety instructions Before working inside your system 134 ...

Page 135: ...ized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Unpack the new system board assembly CAUTION Do not lift the system board by holding a memory module processor or other components CAUTION Do not to damage the system identification button while placing the system board into the chassis 2 Hold the touch points and lower t...

Page 136: ...Next steps 1 Install the Trusted Platform Module TPM For information about how to install TPM see the Installing the Trusted Platform Module section 2 Replace the following a Cable retention bracket b PCIe card holder c Integrated storage controller card d Internal USB key if installed 136 ...

Page 137: ... TPM For more information see the Re enabling the TPM for BitLocker users or Re enabling the TPM for Intel TXT users section Related Links Installing the Trusted Platform Module After working inside your system Restoring the Service Tag by using the Easy Restore feature Entering the system Service Tag by using System Setup Initializing the TPM for BitLocker users Initializing the TPM for TXT users...

Page 138: ...burned in as it is produced it can perform the platform authentication CAUTION Do not attempt to remove the Trusted Platform Module TPM from the system board After the TPM is installed it is cryptographically bound to that specific system board Any attempt to remove an installed TPM breaks the cryptographic binding and it cannot be re installed or installed on another system board Installing the T...

Page 139: ... Initialize the TPM For more information about initializing the TPM see http technet microsoft com en us library cc753140 aspx The TPM Status changes to Enabled Activated Initializing the TPM for TXT users 1 While booting your system press F2 to enter System Setup 2 On the System Setup Main Menu screen click System BIOS System Security Settings 3 From the TPM Security option select On with Pre boo...

Page 140: ...9 From the Intel TXT option select On 140 ...

Page 141: ...al test options to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When to use the Embedded System Diagnostics If a major component or device in the system does not operate properly running the embedded system diagnostics may indicate component fai...

Page 142: ...tus information of all detected devices Results Displays the results of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the ePSA Diagnostics Guide Notebo...

Page 143: ...rectly System board jumper settings For information about resetting the password jumper to disable a password see the Disabling a forgotten password section Table 37 System board jumper settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 4 6 The password feature is disabled pins 2 4 iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR default The...

Page 144: ...on 1 J_BP_SIG1 Backplane signal connector 1 2 J_PS2 PSU 2 power connector 3 J_BP_SIG0 Backplane signal connector 0 4 J_SATA_CD Optical drive SATA connector 5 J_SATA_TBU SATA tape backup unit connector 6 J_BP0 Backplane power connector 7 J_TBU Tape backup unit power connector 8 J_PS1 PSU 2 power connector 9 J_IDSDM Internal dual SD module connector 144 ...

Page 145: ...ector 21 J_RISER_3AX Riser 3 connector 22 J_SATA_B SATA connector 23 J_QS Quick Sync connector 24 J_RISER_3BX Riser 3 connector 25 J_USB_INT Internal USB port 26 J_STORAGE Storage controller card connector 27 J_SATA_A SATA connector 28 BAT Battery connector 29 CPU2 Processor socket 2 30 J_FAN1U_7 Cooling fan connector 31 B1 B5 B9 B2 B6 B10 Memory module sockets 32 J_BP3 Hard drive backplane power ...

Page 146: ...ructions that are shipped with your product Steps 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system 3 Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 4 Close the system The existing passwords are not disabled erased until the system boots with the jumper on pins 2 and 4 However before you ass...

Page 147: ... this issue you must boot to the same boot mode in which you installed the operating system For all other startup issues note the system messages that appear on the screen Troubleshooting external connections Before troubleshooting any external devices ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices Trouble...

Page 148: ...ved proceed to step 7 to troubleshoot other USB devices attached to the system 7 Turn off all attached USB devices and disconnect them from the system 8 Restart the system 9 If your keyboard is functioning enter System Setup verify that all USB ports are enabled on the Integrated Devices screen If your keyboard is not functioning use remote access to enable or disable the USB options 10 Check if U...

Page 149: ...s default credential settings 6 Remove and reinsert the USB storage device 7 If import operation does not work try with a different USB storage device Next steps If all troubleshooting fails see the Getting help section Related Links Getting help Troubleshooting iDRAC Direct Laptop connection For information about USB laptop connection and server configuration see the Integrated Dell Remote Access...

Page 150: ...ck the appropriate indicator on the NIC connector If the link indicator does not glow the cable connected might be disengaged If the activity indicator does not glow the network driver files might be damaged or missing Install or replace the drivers as necessary For more information see the NIC documentation If the problem persists use another connector on the switch or hub 4 Ensure that the appro...

Page 151: ...power supply unit s optical drive hard drives hard drive backplane USB memory key hard drive tray cooling shroud expansion card risers if installed expansion cards cooling fan assembly if installed cooling fans memory modules processor s and heat sink s system board 4 Let the system dry thoroughly for at least 24 hours 5 Reinstall the components you removed in step 3 except the expansion cards 6 I...

Page 152: ...t sink s memory modules hard drive carriers cage hard drive backplane 4 Ensure that all cables are properly connected 5 Install the system cover 6 Run the appropriate diagnostic test For more information see the Using system diagnostics section Next steps If the problem persists see the Getting help section Related Links Using system diagnostics Getting help Troubleshooting the system battery Prer...

Page 153: ...are shipped with your product Troubleshooting power source problems 1 Press the power button to ensure that your system is turned on If the power indicator does not glow when the power button is pressed press the power button firmly 2 Plug in another working power supply unit to ensure that the system board is not faulty 3 Ensure that no loose connections exist For example loose power cables 4 Ens...

Page 154: ...ow is not obstructed A cooling fan is not removed or has not failed The expansion card installation guidelines have been followed Additional cooling can be added by one of the following methods From the iDRAC web GUI 1 Click Hardware Fans Setup 2 From the Fan Speed Offset drop down list select the cooling level required or set the minimum fan speed to a custom value From F2 System Setup 1 Select i...

Page 155: ...hat are shipped with your product Steps 1 If the system is operational run the appropriate system diagnostic test See the Using system diagnostics section for the available diagnostic tests If the diagnostic tests indicate a fault follow the corrective actions provided by the diagnostic tests 2 If the system is not operational turn off the system and attached peripherals and unplug the system from...

Page 156: ...problem persists see the Getting help section Related Links Getting help Using system diagnostics Troubleshooting an internal USB key Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due...

Page 157: ... If the problem persists see the Getting help section Related Links Getting help Troubleshooting a tape backup unit Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that...

Page 158: ...ion Depending on the results of the diagnostics test proceed as needed through the following steps 2 If your system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and press F10 during system startup to run the Dell Lifecycle Controller and then run the Hardware Configuration wizard to check the RAID configuration See the D...

Page 159: ...xpansion card is firmly seated in its connector 6 Install the system cover 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 8 If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet 9 Remove the system cover 10 Remove all expansion cards installed in the system 11 Install the sys...

Page 160: ...stem cover 4 Ensure that each expansion card is firmly seated in its connector 5 Install the system cover 6 Turn on the system and attached peripherals 7 If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet 8 Remove the system cover 9 Remove all expansion cards installed in the system 10 Install the system cover 11 Run the...

Page 161: ...y Read and follow the safety instructions that are shipped with your product Steps 1 Run the appropriate diagnostics test See the Using system diagnostics section 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Remove the system cover 4 Ensure that the processor and heat sink are properly installed 5 Install the system cover 6 Run the appropria...

Page 162: ...t page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell Global Technical Support a Click Global Technical Support b The Technical Support page is displayed with details to call chat or e ...

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