Dell Precision Workstation 650, User Manual

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200
Solving Problems
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A program is designed for an earlier Windows operating system
A solid blue screen appears
Other software problems
I
F
Y
O U
A
RE
U
S I N G
W
I ND O W S
XP, R
UN THE
P
R O G R AM
C
O M P A T I BI L I T Y
W
IZA R D
—
Windows XP provides a Program Compatibility Wizard that configures a
program so it runs in an environment similar to non-Windows XP operating
system environments.
1
Click the Start button, point to All Programs → Accessories , and then click
Program Compatibility Wizard .
2
In the welcome screen, click Next .
3
Follow the instructions on the screen.
T
UR N T H E C O M P UT E R O F F
—
If the computer does not respond to a
keystroke or a proper shutdown, press the power button for at least 8 to 10
seconds until the computer turns off. Press the power button again to restart the
computer. The chkdsk program automatically runs during the start-up process.
Follow the instructions on the screen.
C
HE C K THE S O F T W A R E D O C UM E NT A T I O N O R C O NT A C T THE S O F T W A R E
MA N UF AC T U R E R F O R T R O UB L E S H O O T IN G I NF O R MA T I O N
B
AC K U P YOUR F I L E S IM M ED I A T E LY
— If your computer has a CD-RW
drive or a zip drive installed, see the drive’s documentation for instructions.
E
NSU R E T H A T Y O U HA V E NO T MA D E A N E R R O R W H I L E E N T E RI NG
D A T A
—
See the program documentation to make sure that the values or
characters you are entering are valid.
C
HE C K F O R V IR US ES
—
Use a virus-scanning program to check the hard
drive, floppy disks, or CDs.