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Dell Precision Workstation 650, User Manual

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Dell Precision Workstation 650 User Manual Download Page 193

18

S E C T I O N   1 9

S o l v i n g   P r o b l e m s

Troubleshooting Your Computer
Battery Problems
Card Problems
Drive Problems
Dropped or Damaged Computer
E-Mail, Modem, and Internet Problems
Error Messages
General Problems
IEEE 1394 Device Problems
Keyboard Problems
Memory Problems
Microprocessor Problems
Mouse Problems
Network Problems
Power Problems
Printer Problems
Serial or Parallel Device Problems
Sound and Speaker Problems
System Board Problems

Summary of Contents for Precision Workstation 650

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell Precision Workstations 450 and 650 User s Guide ...

Page 2: ...ll rights reserved Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Dell OpenManage and Latitude are trademarks of Dell Computer Corporation Intel Pentium and Celeron are registered trademarks and Xeon is a trademark of Intel Corporation ...

Page 3: ......

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Page 5: ... Your Computer 12 2 About Your Computer Dell Precision 650 Front View 14 Front View of the Computer Doors Open 16 Opening the Drive Door 18 Back View 19 Inside Your Computer 22 System Board Components 24 3 About Your Computer Dell Precision 450 Front View 28 Back View 30 Inside Your Computer 32 System Board Components 34 ...

Page 6: ...Slot 40 Password Protection 41 System Password 41 Setup Password 44 Disabling a Forgotten Password and Setting a New Password 45 System Setup 46 Entering System Setup 46 System Setup Screens 46 Boot Sequence 48 System Setup Options 50 Jumper Settings 56 Power Button 56 TAPI 57 Installing a TAPI Compliant Modem Card 57 Installing a TAPI Sound Card 58 Hyper Threading 60 IEEE 1394 60 U320 SCSI Contro...

Page 7: ...Installation Guidelines 73 SCSI ID Numbers 74 Device Termination 74 General Guidelines 75 SCSI Cables 75 Hard Drive 75 Removing a Hard Drive 76 Installing a Hard Drive 80 Floppy Drive 86 Removing a Floppy Drive 87 Installing a Floppy Drive 89 CD DVD Drive 92 Removing a CD DVD Drive 93 Installing a CD DVD Drive 95 7 Microprocessor Airflow Shroud Removing the Microprocessor Airflow Shroud 100 Instal...

Page 8: ...ng a Memory Module 112 11 Cards Cards 116 12 Installing a Card 117 Removing a Card 122 13 Drives Overview 126 IDE Drive Addressing 127 Connecting Drive Cables 127 SCSI Device Installation Guidelines 129 SCSI ID Numbers 129 Device Termination 130 General Guidelines 130 SCSI Cables 131 Hard Drive 131 Removing a Hard Drive 132 Installing a Hard Drive 136 Floppy Drive 142 ...

Page 9: ...ing the Microprocessor Airflow Shroud 156 Installing the Microprocessor Airflow Shroud 157 15 Microprocessor Installation Guidelines 160 Installing the Microprocessor 160 Removing the Microprocessor 163 VRM 167 Installing a VRM 167 Removing a VRM 169 16 Battery 17 Closing the Computer Cover 18 Solving Problems Troubleshooting Your Computer 181 Battery Problems 181 Card Problems 181 ...

Page 10: ...g 199 A program stops responding 199 A program crashes repeatedly 199 A program is designed for an earlier Windows operating system 200 A solid blue screen appears 200 Other software problems 200 Other technical problems 201 General hardware problems 202 IEEE 1394 Device Problems 203 Keyboard Problems 203 Memory Problems 204 Microprocessor Problems 205 Mouse Problems 206 Network Problems 207 Power...

Page 11: ... Beep Codes 228 Dell Diagnostics 229 When to Use the Dell Diagnostics 229 Starting the Dell Diagnostics 230 Drivers 232 What Is a Driver 232 Identifying Drivers 233 Reinstalling Drivers 233 Using System Restore 235 Creating a Restore Point 235 Restoring the Computer to an Earlier Operating State 235 Undoing the Last System Restore 236 Resolving Software and Hardware Incompatibilities 237 Windows X...

Page 12: ...ows XP Features 252 Transferring Information to a New Computer 252 Switching to Classic View 253 Desktop Cleanup Wizard 254 Internet Connection Firewall 255 Setting Up a Home and Office Network 255 User Accounts and Fast User Switching 255 23 Regulatory Notices FCC Notices U S Only 259 IC Notice Canada Only 261 CE Notice European Union 261 ENERGY STAR Compliance 262 Simplified Chinese Class A Warn...

Page 13: ...n Mexico Only 271 24 Warranty and Return Policy 25 Getting Help Technical Assistance 276 Online Services 276 AutoTech Service 277 Automated Order Status Service 277 Technical Support Service 278 Problems With Your Order 278 Product Information 278 Returning Items for Warranty Repair or Credit 278 Before You Call 279 Contacting Dell 281 26 Glossary ...

Page 14: ...14 Contents ...

Page 15: ...1 S E C T IO N 2 Information About Your Computer Finding Information for Your Computer Specifications Caring for Your Computer ...

Page 16: ...and Utili tie s C D also know as the Re sou r ce CD You can use this CD to access documentation reinstall drivers or run diagnostics tools How to set up my computer How to care for my computer Troubleshooting information How to open my computer cover How to locate other documentation S e tu p a nd Q ui c k Ref e r e nc e G ui de Express Service Code and Service Tag Number Microsoft Windows License...

Page 17: ... Technical specifications How to configure system settings How to troubleshoot and solve problems User s Guide Icon Mi c r o s o f t W i nd o ws 2 00 0 Double click the User s Guides icon on your desktop Windows XP Help and Support Center 1 Click the Start button and click Help and Support 2 Click User s Guide Warranty Information System In formation Guide What Are You Looking For Find it Here or ...

Page 18: ...grade information for components such as memory the hard drive and the operating system Customer Care contact information order status warranty and repair information Downloads drivers patches and software updates Reference computer documentation product specifications and white papers Service call status and support history Top technical issues for my computer Frequently asked questions File down...

Page 19: ...computer How to use Windows XP Documentation for my computer and devices Windows XP Help and Support Center 1 Click the Start button and then click Help and Support 2 Type a word or phrase that describes your problem and then click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions shown on the screen NOTE For help using Windows 2000 click the Start button and c...

Page 20: ...B Level 2 L2 cache 512 KB Memory Type PC2100 DDR Memory connectors four Memory capacities 256 512 MB and 1 GB non ECC or ECC Minimum memory 256 MB Maximum memory 4 GB BIOS address F0000h Computer Information Chip set Intel E7505 Data bus width 64 bits Address bus width 32 bits DMA channels 8 Interrupt levels 23 BIOS chip 4 Mb Memory speed 266 MHz DDR PC 2100 DDR ...

Page 21: ...s connection Off The computer is not detecting a physical connection to the network SCSI controller Dell Precision 650 computer Integrated U320 SCSI Dell Precision 450 computer Optional add in U320 SCSI FSB clock 400 or 533 MHz data rate Video Type Dell Precision 650 computer AGP Pro 110 at 8x 4x 2x 1x 1 5 V or PCI Dell Precision 450 computer AGP Pro 50 at 8x 4x 2x 1x 1 5 V or PCI Audio Type AC97 ...

Page 22: ...or Drives Externally accessible Dell Precision 650 computer one 3 5 inch drive bay three 5 25 inch drive bays Dell Precision 450 computer one 3 5 inch drive bay two 5 25 inch drive bays Internally accessible Dell Precision 650 computer three bays for three 1 inch high or two 1 6 inch high hard drives NOTE You can purchase a conversion bracket from Dell that allows you to use a 5 25 inch drive bay ...

Page 23: ...ne in line out and microphone on back panel one speaker headphone and one microphone connector on the front panel Dell Precision 450 computer Three connectors for line in line out and microphone on back panel one speaker headphone on the front panel System Board Connectors Primary IDE channel 40 pin connector Secondary IDE channel 40 pin connector Floppy drive 34 pin connector SCSI 68 pin connecto...

Page 24: ...or for computer operations green for power yellow for diagnostics Hard drive access light green Link integrity light on integrated network connector green light for 10 Mb operation orange light for 100 Mb operation yellow light for 1 000 Mb 1 Gb operation Activity light on integrated network connector yellow blinking light Diagnostic lights four lights located on the front panel Power DC power sup...

Page 25: ...t 18 6 kg 41 lbs Supported monitor weight in desktop orientation 45 4 kg 100 lbs Environmental Temperature Operating 10 to 35 C 50 to 95 F NOTE At 35 C 95 F the maximum operating altitude is 914 m 3000 ft Storage 40 to 65 C 40 to 149 F Relative humidity 20 to 80 noncondensing Maximum vibration Operating 0 25 G at 3 to 200 Hz at 0 5 octave min Storage 0 5 G at 3 to 200 Hz at 1 octave min Maximum sh...

Page 26: ...Back up files on a regular basis Periodically clean your monitor screen mouse and keyboard see Cleaning Your Computer Storage Dell Precision 650 comptuer nonoperating half sine pulse 105 G 2 ms nonoperating faired square wave 27 G with a velocity change of 508 cm sec 200 inches sec Dell Precision 450 computer nonoperating half sine pulse 105 G 2 ms nonoperating faired square wave 32 G wtih a veloc...

Page 27: ...2 S E C T IO N 3 About Your Computer Dell Precision 650 Front View Back View Inside Your Computer System Board Components ...

Page 28: ...14 About Your Computer Dell Precision 650 w w w d e l l c o m s u p p o r t d e l l c o m Front View 3 4 2 1 5 ...

Page 29: ...er light The power light illuminates and blinks or remains solid to indicate the following different states No light The computer is in the off state Steady green The computer is in a normal operating state Blinking green The computer is in a power saving state To exit from a power saving state press the power button or use the keyboard or the mouse if it is configured as a wake device in the Wind...

Page 30: ...16 About Your Computer Dell Precision 650 w w w d e l l c o m s u p p o r t d e l l c o m Front View of the Computer Doors Open 6 3 2 1 7 4 5 ...

Page 31: ...nded that you use the back USB connectors for devices that typically remain connected such as printers and keyboards 5 IEEE 1394 connector Attach high speed serial multimedia devices such as a digital video camera 6 diagnostic lights 4 Use the lights to help you troubleshoot a computer problem based on the diagnostic code For more information see Diagnostic Lights 7 externally accessible drives Ac...

Page 32: ...18 About Your Computer Dell Precision 650 w w w d e l l c o m s u p p o r t d e l l c o m Opening the Drive Door ...

Page 33: ... security cable slot Use a security cable with the slot to help secure your computer 3 padlock ring Insert a padlock to lock the computer cover 4 power connector Insert the power cable 5 card slots 6 Access connectors for any installed PCI and AGP cards 6 back panel connectors Plug serial USB and other devices into the appropriate connector ...

Page 34: ...20 About Your Computer Dell Precision 650 w w w d e l l c o m s u p p o r t d e l l c o m Bac k Panel Co nnec tors 1 2 3 4 14 13 12 11 9 10 8 5 6 7 ...

Page 35: ... you have a USB mouse plug it into a USB connector If your computer is running the Microsoft Windows 2000 or Windows XP operating system the necessary mouse drivers have been installed on your hard drive 5 link integrity light Green A good connection exists between a 10 Mbps network and the computer Orange A good connection exists between a 100 Mbps network and the computer Yellow A good connectio...

Page 36: ...pically remain connected such as printers and keyboards It is recommended that you use the front USB connectors for devices that you connect occasionally such as joysticks or cameras 11 keyboard connector If you have a standard keyboard plug it into the purple keyboard connector If you have a USB keyboard plug it into a USB connector 12 microphone connector Use the pink microphone connector availa...

Page 37: ...loppy drive 5 padlock ring 2 CD DVD drive 6 microprocessor airflow shroud 3 hard drive 7 system board 4 power supply 8 chassis intrusion switch Device Cable Color Hard drive Blue pull tab Floppy drive Black pull tab CD DVD drive Orange pull tab 3 1 2 8 7 5 6 4 ...

Page 38: ...Computer Dell Precision 650 w w w d e l l c o m s u p p o r t d e l l c o m System Board Components I O panel Yellow pull tab Device Cable Color 2 1 3 4 6 7 8 9 10 20 25 26 27 12 11 18 16 17 19 24 23 22 21 13 5 15 14 ...

Page 39: ...r a second microprocessor only 6 power connector POWER 2 20 microprocessor and heat sink connector CPU_1 7 power connector POWER 1 21 front panel audio connector FP2AUDIO 8 front panel USB IEEE 1394 connector USB 22 microprocessor and heat sink connector CPU_0 9 hard drive connector IDE1 23 microprocessor fan connector FAN_P1 10 real time clock reset jumper RTCRST 24 microprocessor fan connector F...

Page 40: ...26 About Your Computer Dell Precision 650 w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 41: ...3 S E C T IO N 4 About Your Computer Dell Precision 450 Section TOC ...

Page 42: ... s u p p o r t d e l l c o m Front View 1 2 3 4 5 6 7 8 1 floppy drive light button The floppy drive light is on when the computer reads data from or writes data to the floppy drive Wait until this light turns off before you remove the floppy disk from the drive ...

Page 43: ...nd keyboards 6 headphone connector Attach headphones 7 power button Press this button to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform a Microsoft Windows shutdown 8 power light The power light illuminates and blinks or remains solid to indicate the following different states No light The computer is in the off state Steady gr...

Page 44: ...se latch Push the latch to the left to open the computer cover 2 padlock ring Insert a padlock to lock the computer cover 3 power connector Insert the power cable 4 card slots 4 Access connectors for any installed PCI and AGP cards 5 back panel connectors Plug serial USB and other devices into the appropriate connector 1 2 3 4 13 12 11 10 9 8 5 6 7 ...

Page 45: ...ector Turn off the computer and any attached devices before you connect a mouse to the computer If you have a USB mouse plug it into a USB connector If your computer is running the Microsoft Windows 2000 or Windows XP operating system the necessary mouse drivers have been installed on your hard drive 5 link integrity light Green A good connection exists between a 10 Mbps network and the computer O...

Page 46: ...2 0 connectors 2 Use the back USB connectors for devices that typically remain connected such as printers and keyboards It is recommended that you use the front USB connectors for devices that you connect occasionally such as joysticks or cameras 10 keyboard connector If you have a standard keyboard plug it into the purple keyboard connector If you have a USB keyboard plug it into a USB connector ...

Page 47: ...Cable Co lors 1 CD DVD drive 6 microprocessor airflow shroud 2 floppy drive 7 security cable slot 3 hard drive 8 system board 4 power supply 9 chassis intrusion switch 5 padlock ring Device Cable Color Hard drive Blue pull tab 3 4 5 6 8 2 1 9 7 ...

Page 48: ...0 w w w d e l l c o m s u p p o r t d e l l c o m System Board Components Floppy drive Black pull tab CD DVD drive Orange pull tab I O panel Yellow pull tab Device Cable Color 2 1 3 4 6 7 8 9 16 18 22 23 21 20 24 25 14 10 15 17 19 11 5 13 12 ...

Page 49: ...nd to RAM light STR_LED 18 microprocessor and heat sink connector CPU_1 6 power connector POWER 2 19 front panel audio connector FP2AUDIO 7 power connector POWER 1 20 microprocessor and heat sink connector CPU_0 8 USB connector USB 21 microprocessor fan connector FAN_P1 9 hard drive connector IDE1 22 microprocessor fan connector FAN_P0 10 real time clock reset jumper RTCRST 23 battery socket BATTE...

Page 50: ...36 About Your Computer Dell Precision 450 w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 51: ...O N 5 Advanced Features LegacySelect Technology Control Manageability Security Password Protection System Setup Jumper Settings Power Button TAPI Hyper Threading IEEE 1394 U320 SCSI Controller Integrated Striping ...

Page 52: ...able You must restart the computer for the changes to take effect Manageability Alert Standard Format ASF is a DMTF management standard that specifies pre operating system or operating system absent alerting techniques It is designed to generate an alert on potential security and fault conditions when the operating system is in a sleep state or the computer is powered down ASF is designed to super...

Page 53: ...Instrumentation is software that enables remote management programs such as IT Assistant to do the following Access information about your computer such as how many processors it has and what operating system it is running Monitor the status of your computer such as listening for thermal alerts from temperature probes or hard drive failure alerts from storage devices Change the state of your compu...

Page 54: ...Press Enter to access the System Security option s pop up menu 4 Press the down arrow key to move to the Chassis Intrusion setting 5 Press the spacebar to select an option setting 6 Exit system setup Option Settings Enabled If the computer cover is opened the setting changes to Detected and the following alert message displays during the boot routine at the next computer start up Alert Cover was p...

Page 55: ...n NOTICE Although passwords provide security for the data on your computer they are not foolproof If your data requires more security it is your responsibility to obtain and use additional forms of protection such as data encryption programs System Password NOTICE If you leave your computer running and unattended without having a system password assigned or if you leave your computer unlocked so t...

Page 56: ...mbinations are not valid If you enter one of these combinations the speaker emits a beep As you press each character key or the spacebar for a blank space a placeholder appears in the field 4 Press Enter If the new system password is less than 32 characters the whole field fills with placeholders Then the option heading changes to Verify Password followed by another empty 32 character field in squ...

Page 57: ...d off and on the previous message is displayed each time you type an incorrect or incomplete system password NOTE You can use Password Status in conjunction with System Password and Setup Password to further protect your computer from unauthorized changes Deleting or Changing an Existing System Password 1 Enter system setup and verify that Password Status is set to Unlocked 2 Restart your computer...

Page 58: ...The computer prompts you to type and verify the password If a character is not permitted the computer emits a beep 3 Type and then verify the password After you verify the password the Setup Password setting changes to Enabled The next time you enter system setup the computer prompts you for the setup password 4 Exit system setup A change to Setup Password becomes effective immediately no need to ...

Page 59: ...lug labeled PSWD from the jumper See Jumper Settings to locate the password jumper 3 Close the computer cover 4 Reconnect your computer and devices to electrical outlets and turn them on This disables the existing password s 5 Enter system setup and verify that Setup Password is set to Disabled 6 Exit system setup CAUTION Before you open the computer cover see the safety instructions in the System...

Page 60: ...ndows logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again NOTE To ensure an orderly computer shutdown consult the documentation that came with your operating system System Setup Screens System setup screens display current configuration information for your computer Information on the screen is organized into four areas Title The box at the to...

Page 61: ...Advanced Features 47 Key functions A line of boxes across the bottom of all screens that lists keys and their functions within system setup F1 Access the System Setup Help ESC Exit System Setup ...

Page 62: ...e options in a field In many fields you can also type the appropriate value Scrolls through help information Enters the selected field s pop up options menu spacebar or In the selected field s pop up options menu cycles through the options in a field Exits system setup without restarting the computer and returns the computer to the boot routine Exits system setup and restarts the computer implemen...

Page 63: ...m the next device in the boot sequence list USB Flash Device Insert the key into a USB port and restart the computer When F12 Boot Menu appears in the upper right corner of the screen press F12 The BIOS detects the key and adds the USB key option to the boot menu Changing the Computer Boot Sequence for the Current Boot You can use this feature for example to tell the computer to boot from the CD d...

Page 64: ...or left arrow keys to increase or decrease the numbers or to type numbers in both the date and time fields Disabled is the default This feature does not work if you turn off your computer using a power strip or surge protector CPU Information CPU Speed Processor speed at which the computer boots Press the left or right arrow key to toggle the CPU Speed option between the resident microprocessor s ...

Page 65: ...le floppy drive and a tape drive are attached to the floppy drive interface cable set Diskette Drive A to 3 5 Inch 1 44 MB HARD DISK DRIVE SEQUENCE Allows the selection specific drive devices for priority in boot When this field is highlighted press Enter A second dialog box appears with the list of devices that can be selected Use the keys to move the device highlighted up or down in the priority...

Page 66: ...OM4 is remapped to COM4 I O address 2E8h NOTE When two COM connectors share an IRQ setting you can use either connector as necessary but you may not be able to use them both at the same time If you are running the Microsoft Windows 95 or IBM OS 2 operating system you cannot use both serial connectors at the same time If the second connector COM3 or COM4 is also in use the integrated connector is t...

Page 67: ...default and On On corrects video problems such as incorrect colors or blank windows that may occur when you use certain video cards For the Dell Precision Workstation 650 only 1394 Controller Enabled is the default SCSI Controller Disabled is the default KEYBOARD NUMLOCK The settings are On and Off does not apply to 84 key keyboards On Activates the rightmost bank of keys so they provide the mathe...

Page 68: ...d to the computer Off The computer remains off when AC power is restored On The computer starts when AC power is restored Last The computer returns to the AC power state existing at the time that AC power was lost Low Power Mode Selects the amount of power used when the computer is in hibernate mode or off Disabled is the default When Enabled Remote Wake Up events no longer start the computer from...

Page 69: ...orted devices and generates a summary message For example if the computer detects that a hard drive is connected to the Primary channel and that a CD drive is connected to the Secondary channel the computer generates the following message Performing automatic IDE configuration Primary Master IDE Disk Drive Secondary Master CD ROM Reader If the computer detects a device during the scan it sets the ...

Page 70: ...e a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated Power Button NOTICE To turn off your computer perform an orderly computer shutdown when possible You can use the ACPI feature to configure the function of the Microsoft Windows 2000 and Windows XP operating systems Jumper Setting Description PSWD default Password features are enabled Password features...

Page 71: ...es over the telephone by using third party software CAUTION Before you begin any of the procedures in this section follow the safety instructions in the System Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Installing a TAPI Compliant Modem Card 1 Shut down the computer through the Start menu 2 Ensure that...

Page 72: ...c electricity that could harm internal components 6 Open the computer cover 7 Install the TAPI compliant modem card a Connect the 4 pin TAPI cable to the TAPI system board connector To locate the TAPI connector on the system board see the system board components illustration for your computer for the Dell Precision 450 computer see System Board Components or for the Dell Precision 650 computer see...

Page 73: ...e metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components 6 Open the computer cover 7 Install the TAPI compliant sound card 8 Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on th...

Page 74: ... 2 Click Hardware and click Device Manager 3 In the Device Manager window click the plus sign next to the processor type If Hyper Threading is enabled the processor is listed twice You can enable or disable Hyper Threading through system setup For more information on Hyper Threading search the Knowledge Base on the Dell Support website at support dell com IEEE 1394 IEEE 1394 is a digital interface...

Page 75: ...deletes all information that is currently on your hard drives Save all data before you begin this procedure 1 Press Ctrl a during system start up when the following message appears Press Cntl A to start LSI Logic Configuration Utility NOTE Key combinations for the utility are listed at the bottom of the configuration screen 2 Select the drive controller and press Enter 3 Use the arrow keys to sele...

Page 76: ...pears Press Cntl A to start LSI Logic Configuration Utility NOTE Key combinations for the utility are listed at the bottom of the configuration screen 2 Select the drive controller and press Enter 3 Using the arrow keys select Activate Delete RAID Array and press Enter If more than one stripe volume is present on the controller press any key to continue and press F2 to return to the top menu 4 Sel...

Page 77: ...sing takes upto one minute The main menu appears once the stripe volume is activated NOTE If a partial stripe volume is present and no longer part of a good array the partial stripe volume can be deleted see Deleting a Stripe Volume Troubleshooting the Stripe Volume DURING INSTALLATION NO SCSI DRIVES ARE FOUND Ensure that all devices are connected Ensure that each device has a unique SCSI ID inclu...

Page 78: ...guration in system setup Master Boot Record Infection Use a virus scanning program to determine if a virus has infected the master boot record of the boot device For help resolving virus issues see the Knowledge Base at support dell com A HARD DRIVE IS RECOGNIZED AS SEVEN DIFFERENT DEVICES WHEN ONLY ONE IS PHYSICALLY CONNECTED TO THE SCSI BUS An older SCSI device may incorrectly indicate to the op...

Page 79: ...CSI device With some older SCSI devices the Domain Validation operations can cause the device to stop responding to SCSI commands Check all internal and external SCSI bus cable connections If the problem continues disable Domain Validation for a specific SCSI device To disable Domain Validation for a specific SCSI device use the Fusion MPT SCSI BIOS Configuration Utility to set the Sync Rate to 0 ...

Page 80: ...n your hard drives If the integrated stripe volume contains the operating system and the computer does not boot 1 Press Ctrl a during system startup when the following message appears Press Cntl A to start LSI Logic Configuration Utility 2 Access the Array Disk menu 3 Delete the integrated stripe volume If the BIOS recognizes all SCSI hard drives enter the configuration utility and recreate the in...

Page 81: ...5 S E C T IO N 6 Removing and Installing Parts Dell Precision 650 Cards Drives Microprocessor Airflow Shroud Microprocessor VRM Closing the Computer Cover ...

Page 82: ...68 Removing and Installing Parts Dell Precision 650 w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 83: ...6 S E C T IO N 7 Drives Overview Hard Drive Floppy Drive CD DVD Drive ...

Page 84: ...p o r t d e l l c o m Overview Your computer supports Three hard drives Your computer supports IDE Serial ATA and SCSI One floppy drive Three CD or DVD drives One bay may be used for additional hard drive using an add in bay bracket 1 2 3 ...

Page 85: ...ts up to two IDE devices Hard drives should be connected to the connector labeled IDE1 and CD DVD drives should be connected to the connector labeled IDE2 Connect serial ATA drives to the connectors labeled SATA_0 or SATA_1 Connecting Drive Cables When you install a drive you connect two cables a DC power cable and an interface cable to the back of the drive NOTICE If your system was purchased wit...

Page 86: ...72 Drives w w w d e l l c o m s u p p o r t d e l l c o m IDE Drive Connector Serial ATA Connector 1 power cable 2 power input connector 2 1 ...

Page 87: ...he drive from operating and could damage the controller the drive or both SCSI Device Installation Guidelines This section describes how to configure and install SCSI devices in your computer To install a SCSI device you can use one or both of the following SCSI controllers The SCSI connector on the system board To locate the SCSI system board connector see the system board illustration for the De...

Page 88: ... ID number NOTICE Dell recommends that you use only SCSI cables purchased from Dell Cables purchased elsewhere are not guaranteed to work with Dell computers Device Termination SCSI logic requires that termination be enabled for the two devices at opposite ends of the SCSI chain and disabled for all devices in between It is recommended that you use terminated cables and that you disable terminatio...

Page 89: ...ape drive Secondary Drive 0 and or Secondary Drive 1 should be set to Auto You may need to use programs other than those provided with the operating system to partition and format SCSI hard drives See the documentation that came with your SCSI software drivers for information on installing the appropriate drivers and preparing your SCSI hard drive for use SCSI Cables Ultra 320 Ultra 160 m and Ultr...

Page 90: ...ices from electrical outlets and then press the power button to ground the system board 6 If you have installed a padlock through the padlock ring on the back panel remove the padlock CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE Before touching anything inside your computer ground yourself by touching an unpainted ...

Page 91: ...Drives 77 IDE SCSI Drive 1 power cable 2 hard drive cable 1 2 ...

Page 92: ...78 Drives w w w d e l l c o m s u p p o r t d e l l c o m Serial ATA Drive 2 Press in on the tabs on each side of the drive and slide the drive up and out 1 power cable 2 serial ATA hard drive cable 1 2 ...

Page 93: ...Drives 79 IDE SCSI Drive 1 tab 2 2 hard drive 1 2 ...

Page 94: ...is configured for your computer 3 If your replacement hard drive does not have the bracket rails attached remove the rails from the old drive by removing the two screws that secure each rail to the drive Attach the bracket rails to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails and then inserting and tightening all four screws two screws on each ra...

Page 95: ...ntil the tabs securely click into position 5If you are installing a hard drive in the lower bay place the drive in the bay so that the power connector is on the left hand side opposite of the top hard drive 1 drive 2 bracket rails 2 3 screws 4 1 3 2 ...

Page 96: ...82 Drives w w w d e l l c o m s u p p o r t d e l l c o m IDE SCSI Drive ...

Page 97: ...troller card in an expansion slot See the documentation that accompanied the drive and controller card to verify that the configuration is correct for your computer NOTICE Match the colored strip on the cable with pin 1 on the drive pin 1 is marked as 1 7 Connect the power and hard drive cables to the drive ...

Page 98: ...84 Drives w w w d e l l c o m s u p p o r t d e l l c o m IDE SCSI Drive 1 power cable 2 hard drive cable 1 2 ...

Page 99: ... the network wall jack and then plug it into the computer 10 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 11 If the drive you just installed is the primary drive insert a bootable floppy disk into drive A 1 power cable 2 serial ATA hard drive cable 1 2...

Page 100: ...shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect any telephone or telecommunication lines from the computer 4 Disconnect your computer and all attached devices from electrical outlets and then press the power button to ground the system board 5 If you have installed a ...

Page 101: ...ainted metal surface on the computer to dissipate any static electricity that might harm internal components Removing a Floppy Drive 1 Disconnect the power and floppy drive cables from the back of the floppy drive 1 power cable 2 floppy drive cable 2 1 ...

Page 102: ...8 Drives w w w d e l l c o m s u p p o r t d e l l c o m 2 Press inward on the two tabs on the sides of the drive slide the drive upward and remove it from the floppy drive bay 1 tab 2 2 floppy drive 1 2 ...

Page 103: ...moving the two screws that secure each rail to the drive Attach the bracket to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails and then inserting and tightening all four screws two screws on each rail 2 Gently slide the drive into place until the tabs securely click into position 1 drive 2 bracket rails 2 3 screws 4 1 3 2 ...

Page 104: ...90 Drives w w w d e l l c o m s u p p o r t d e l l c o m 3 Attach the power and floppy drive cables to the floppy drive ...

Page 105: ...u are installing a new floppy drive rather than replacing a drive remove the front panel inserts From inside the drive bay gently press on each side of the insert until it pops out 1 power cable 2 floppy drive cable 1 2 ...

Page 106: ...er through the Start menu 2 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect any telephone or telecommunication lines from the co...

Page 107: ... of the computer before touching anything inside your computer While you work periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components Removing a CD DVD Drive 1 Disconnect the power and CD DVD drive cables from the back of the drive 1 2 ...

Page 108: ...l l c o m s u p p o r t d e l l c o m 2 Press inward on the two tabs on the sides of the drive and then slide the drive upward and remove it from the drive bay 1 power cable 2 CD DVD drive cable 1 tab 2 2 CD DVD drive 1 2 ...

Page 109: ...t of rails that are attached to the inside of the cover If a set of rails is not attached inside the computer cover call Dell See Contacting Dell 3 If you are installing a replacement drive and the new drive does not have the bracket rails attached remove the rails from the old drive by removing the two screws that secure each rail to the drive Attach the bracket to the new drive by aligning the s...

Page 110: ...ntroller card in an expansion slot See the documentation that accompanied the drive and controller card to verify that the configuration is correct for your computer 6 Connect the power and CD DVD drive cables to the drive If you are adding a drive that has an audio cable connect the audio cable to the audio connector on the system board ...

Page 111: ...rives 97 7 If you are installing a new CD DVD drive rather than replacing a drive remove the front panel inserts 1 power cable 2 CD DVD drive cable 3 audio cable some drives do not have this cable 1 2 3 ...

Page 112: ...the cable into the network wall jack and then plug it into the computer 10 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 11 Update your configuration information by setting the appropriate Drive option 0 or 1 under Drives Secondary to Auto See Primary D...

Page 113: ...7 S E C T IO N 8 Microprocessor Airflow Shroud Removing the Microprocessor Airflow Shroud Installing the Microprocessor Airflow Shroud ...

Page 114: ...ave installed a padlock through the padlock ring on the back panel remove the padlock CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an u...

Page 115: ...icroprocessor Airflow Shroud 1 Insert the bottom anchor tabs into the anchor slots 2 Align and insert the side anchor tabs into the anchor slots 1 airflow shroud 2 indentations 2 3 bottom anchor tabs 2 4 side anchor tabs 2 5 top anchor tabs 2 5 3 4 1 2 ...

Page 116: ...indentations until the top anchor tabs on the shroud snap securely into place 4 Close the computer cover NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 5 Connect your computer and devices to electrical outlets and turn them on ...

Page 117: ...8 S E C T IO N 9 Removing and Installing Parts Dell Precision 450 Cards Drives Microprocessor Airflow Shroud Microprocessor VRM Closing the Computer Cover ...

Page 118: ...104 Removing and Installing Parts Dell Precision 450 w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 119: ...9 S E C T I O N 1 0 Opening the Computer Cover ...

Page 120: ...and then press the power button to ground the system board 5 If you have installed a padlock through the padlock ring on the back panel remove the padlock CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 6 Lay the computer on its side as shown in the illustration NOTICE Ensure that sufficient space exists to accommodate the o...

Page 121: ...Opening the Computer Cover 107 Dell Precision 650 1 cover release latch 2 security cable slot 3 padlock ring 3 1 2 ...

Page 122: ...108 Opening the Computer Cover w w w d e l l c o m s u p p o r t d e l l c o m Dell Precision 450 1 security cable slot 2 cover release latch 3 padlock ring 2 3 1 ...

Page 123: ...e cable from your computer and then unplug it from the network wall jack 3 Disconnect any telephone or telecommunication lines from the computer 4 Disconnect your computer and all attached devices from electrical outlets and then press the power button to ground the system board 5 If you have installed a padlock through the padlock ring on the back panel remove the padlock CAUTION To guard against...

Page 124: ...efore you install new memory modules download the most recent BIOS for your computer from the Dell Support website at support dell com Me mor y Mo dule L abel Addressing Memory With 4 GB Configurations Your computer supports a maximum of 4GB of memory when using four 1 GB DIMMs Current operating systems such as Microsoft Windows 2000 and Windows XP can only utilize a maximum of 4 GB of address spa...

Page 125: ...ory is less than the usable space all installed computer memory is available for use only by the operating system If the total installed computer memory is equal to or greater than the usable address space a small portion of installed memory is available for use by the operating system Removing a Memory Module 1 Press down and outward on the securing clips 2 Grasp the module and pull up If the mod...

Page 126: ...dule into place The memory module socket has alignment keys that allow the memory module to be installed in the socket only one way 4 Pull up on the securing clips to lock the modules into place If you insert the module correctly the securing clips snap into the cutouts at each end of the module When the memory module is properly seated in the socket the securing clips on the memory module socket ...

Page 127: ...2 to enter system setup and check the value for System Memory The computer should have changed the value of System Memory to reflect the newly installed memory Verify the new total If it is correct skip to step 10 8 If the memory total is incorrect turn off and disconnect your computer and devices from electrical outlets 9 Open the computer cover and check the installed memory modules to ensure th...

Page 128: ...114 Memory w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 129: ...11 S E C T I O N 1 2 Cards ...

Page 130: ...116 w w w d e l l c o m s u p p o r t d e l l c o m Cards ...

Page 131: ...he network wall jack 3 Disconnect any telephone or telecommunication lines from the computer 4 Disconnect your computer and all attached devices from electrical outlets and then press the power button to ground the system board 5 If you have installed a padlock through the padlock ring on the back panel remove the padlock CAUTION To guard against electrical shock always unplug your computer from t...

Page 132: ...hen continue with step 4 3 If you are replacing a card that is already installed in the computer remove the card If necessary disconnect any cables connected to the card Grasp the card by its top corners and ease it out of its connector 4 Prepare the card for installation 1 lever 2 retention arm 3 card bracket 4 card connector 5 card 1 5 4 3 2 ...

Page 133: ...locate this light see the system board illustration for the Dell Precision 450 computer see System Board Components or for the Dell Precision 650 computer see System Board Components 5 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot If the card is full length insert the end of the card into the card guide bracket as you lower the card toward i...

Page 134: ... the card or filler bracket fits around the alignment guide Press the arm into place securing the card s in the computer 7 If you are replacing an AGP card align the AGP card guide with the base and press down on the indentation until the guide stops at the top of the AGP card 1 filler bracket 2 alignment bar 3 alignment guide 4 retention arm 1 2 3 4 ...

Page 135: ...be attached to the card See the documentation for the card for information about the card s cable connections NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 9 Close the computer cover reconnect the computer and devices to electrical outlets and turn them on 10 If you installed a sound card 1 base 2 AGP retention spring 3 indenta...

Page 136: ...a Enter system setup select Integrated Devices and change the setting for Network Interface Card to Off b Connect the network cable to the add in network connector s connectors Do not connect the network cable to the integrated connector on the back panel 12 Install any drivers required for the card as described in the card documentation Removing a Card CAUTION Before you perform this procedure fo...

Page 137: ...acket in the empty card slot opening If you need a filler bracket contact Dell NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer 6 Lower the retention arm and press it into place securing the card s in the computer 1 base 2 release tabs 2 3 AGP retention spring 2 1 3 ...

Page 138: ... Integrated Devices and change the setting for Sound to On b Connect external audio devices to the audio connectors on the computer back panel for the Dell Precision 450 computer see Back View or for the Dell Precision 650 computer see Back View 10 If you removed an add in network connector a Enter system setup select Integrated Devices and change the setting for Network Interface Card to On 11 Co...

Page 139: ...12 S E C T I O N 1 3 Drives Overview Hard Drive Floppy Drive CD DVD Drive ...

Page 140: ...w w w d e l l c o m s u p p o r t d e l l c o m Overview Your computer supports Two hard drives Your computer supports SCSI with an add in controller IDE and Serial ATA One floppy drive Two CD or DVD drives 1 3 2 ...

Page 141: ...vices Hard drives should be connected to the connector labeled IDE1 and CD DVD drives should be connected to the connector labeled IDE2 Connect serial ATA drives to the connectors labeled SATA_0 or SATA_1 Connecting Drive Cables When you install a drive you connect two cables a DC power cable and an interface cable to the back of the drive NOTICE If your system was purchased with a Serial ATA hard...

Page 142: ...128 Drives w w w d e l l c o m s u p p o r t d e l l c o m IDE Drive Connector Serial ATA Connector 1 power cable 2 power input connector 2 1 ...

Page 143: ...from pin 1 of the connector Reversing the cable prevents the drive from operating and could damage the controller the drive or both SCSI Device Installation Guidelines This section describes how to configure and install SCSI devices in your computer NOTE The system board SCSI controller supports hard drives only Do not connect CD or DVD drives tape drives DAT drives and so on SCSI ID Numbers Inter...

Page 144: ... is recommended that you use terminated cables and that you disable termination on all devices See the documentation provided with any optional SCSI device you purchase for information on disabling termination on the device General Guidelines Follow these general guidelines when installing SCSI devices in your computer Although you install SCSI devices essentially the same way as other devices the...

Page 145: ...I Cables Ultra 320 optional on the Dell Precision 450 computer Ultra 160 m and Ultra2 Wide LVD drives typically hard drives both use a 68 pin cable One end of the cable attaches to the SCSI connector on the system board or the SCSI controller card installed in your computer The remaining connectors on the cable attach to the various drives Narrow SCSI drives tape drives CD drives and some hard dri...

Page 146: ...rom electrical outlets and then press the power button to ground the system board 6 If you have installed a padlock through the padlock ring on the back panel remove the padlock CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal ...

Page 147: ...Drives 133 IDE SCSI Drive 1 hard drive cable 2 power cable 1 2 ...

Page 148: ...34 Drives w w w d e l l c o m s u p p o r t d e l l c o m Serial ATA Drive 2 Press in on the tabs on each side of the drive and slide the drive up and out 1 power cable 2 serial ATA hard drive cable 1 2 ...

Page 149: ...Drives 135 IDE SCSI Drive 1 tab 2 2 hard drive 1 2 ...

Page 150: ...is configured for your computer 3 If your replacement hard drive does not have the bracket rails attached remove the rails from the old drive by removing the two screws that secure each rail to the drive Attach the bracket rails to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails and then inserting and tightening all four screws two screws on each ra...

Page 151: ...e tabs securely click into position NOTE If you are installing a hard drive in the lower bay the drive should be placed in the bay so that the power connector is on the left hand side opposite of the top hard drive 1 drive 2 bracket rails 2 3 screws 4 1 3 2 ...

Page 152: ...138 Drives w w w d e l l c o m s u p p o r t d e l l c o m IDE SCSI Drive ...

Page 153: ...ntroller card in an expansion slot See the documentation that accompanied the drive and controller card to verify that the configuration is correct for your computer NOTICE Match the colored strip on the cable with pin 1 on the drive pin 1 is marked as 1 6 Connect the power and hard drive cables to the drive ...

Page 154: ...140 Drives w w w d e l l c o m s u p p o r t d e l l c o m IDE SCSI Drive Serial ATA Drive 1 hard drive cable 2 power cable 1 2 ...

Page 155: ...work wall jack and then plug it into the computer 9 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 10 If the drive you just installed is the primary drive insert a bootable floppy disk into drive A 1 power cable 2 serial ATA hard drive cable 1 2 ...

Page 156: ... off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect any telephone or telecommunication lines from the computer 4 Disconnect your computer and all attached devices from electrical outlets an...

Page 157: ...power and floppy drive cables from the back of the floppy drive 2 Press inward on the two tabs on the sides of the drive slide the drive upward and remove it from the floppy drive bay 1 power cable 2 floppy drive cable 3 floppy drive connector DSKT 3 1 2 ...

Page 158: ...ave the bracket rails attached remove the rails from the old drive by removing the two screws that secure each rail to the drive Attach the bracket to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails and then inserting and tightening all four screws two screws on each rail 1 tabs 2 2 floppy drive 1 2 ...

Page 159: ...Drives 145 2 Gently slide the drive into place until the tabs securely click into position 1 drive 2 bracket rails 2 3 screws 4 1 3 2 ...

Page 160: ...146 Drives w w w d e l l c o m s u p p o r t d e l l c o m 3 Attach the power and floppy drive cables to the floppy drive ...

Page 161: ...ntil it pops out 5 Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents 6 Close the computer cover NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on 1 power cable 2 floppy drive cable 1 2 ...

Page 162: ...ICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect any telephone or telecommunication lines from the computer 4 Disconnect your computer and all attached devices from electrical outlets and then press the power button to ground the system board 5 If you have installed a padlock through the padlock ring on the back ...

Page 163: ...Drives 149 2 Press inward on the two tabs on the sides of the drive and then slide the drive upward and remove it from the drive bay 1 CD DVD drive cable 2 power cable 1 2 ...

Page 164: ...are installing a new drive unpack the drive and prepare it for installation Check the documentation that accompanied the drive to verify that the drive is configured for your computer If you are installing an IDE drive configure the drive for the cable select setting 1 tabs 2 2 CD DVD drive 1 2 ...

Page 165: ...the new drive does not have the bracket rails attached remove the rails from the old drive by removing the two screws that secure each rail to the drive Attach the bracket to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails and then inserting and tightening all four screws two screws on each rail 4 Gently slide the drive into place until the tabs sec...

Page 166: ...ntroller card in an expansion slot See the documentation that accompanied the drive and controller card to verify that the configuration is correct for your computer 6 Connect the power and CD DVD drive cables to the drive If you are adding a drive that has an audio cable connect the audio cable to the audio connector on the system board ...

Page 167: ... DVD drive rather than replacing a drive remove the front panel inserts From inside the drive bay gently press on each side of the insert until it pops out 1 audio cable some drives do not have this cable 2 CD DVD drive cable 3 power cable 2 3 1 ...

Page 168: ... then plug it into the computer 10 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 11 Update your configuration information by setting the appropriate Drive option 0 or 1 under Drives Secondary to Auto See Primary Drive n and Secondary Drive n for more in...

Page 169: ...13 S E C T I O N 1 4 Microprocessor Airflow Shroud Removing the Microprocessor Airflow Shroud Installing the Microprocessor Airflow Shroud ...

Page 170: ...led a padlock through the padlock ring on the back panel remove the padlock CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted m...

Page 171: ...with the securing slots 3 Gently press the shroud until the anchor tabs snap securely into place 4 Close the computer cover NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 5 Connect your computer and devices to electrical outlets and turn them on 1 shroud release lever 2 anchor tabs 3 anchor slots 3 1 2 ...

Page 172: ...158 Microprocessor Airflow Shroud w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 173: ...14 S E C T I O N 1 5 Microprocessor Installation Guidelines Installing the Microprocessor Removing the Microprocessor ...

Page 174: ...For dual processor operations the two processors and the VRMs must be identical If the processors do not match you receive a system message If the processors voltage don t match or the VRM is not properly installed the diagnostic lights indicate an error If you are upgrading your microprocessor keep your original microprocessor heat sink and securing clips for future troubleshooting Installing the...

Page 175: ...essor Airflow Shroud or for the Dell Precision 450 computer see Microprocessor Airflow Shroud If you are replacing a microprocessor see Removing the Microprocessor NOTICE You must position the microprocessor correctly in the socket to avoid permanent damage to the microprocessor and the computer 8 If the release lever is not extended to the release position move it to that position 9 Align pin 1 t...

Page 176: ...14 Replace the retention module clips 15 If you installed a microprocessor replacement kit from Dell return the original heat sink assembly and microprocessor to Dell in the same package in which your replacement kit was sent 16 If you are installing a second microprocessor install the VRM 17 Replace the airflow shroud for the Dell Precision 650 computer see Microprocessor Airflow Shroud or for th...

Page 177: ...E To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect any telephone or telecommunication lines from the computer 4 Disconnect your computer and all attached devices from electrical outlets and then press the power button to ground the system board 5 If you have installed a padlock through the padlock ring on the back pa...

Page 178: ... microprocessor upgrade kit from Dell reuse the original heat sink when you install your new microprocessor 8 Remove the microprocessor heat sink a Remove the two retention module clips by pressing the tabs together and lifting the retention module clips up b Press the lever on the retention module until the heat sink is released c Gently lift the heat sink from the microprocessor 1 2 3 6 5 4 ...

Page 179: ...the microprocessor 10 Remove the microprocessor from the socket If you are replacing the microprocessor leave the release lever extended in the release position so that the socket is ready for the new microprocessor and go to Installing the Microprocessor 1 retention module clips 2 2 tabs 2 on each retention module clip 3 heat sink 4 microprocessor socket 5 retention module 6 lever 1 release lever...

Page 180: ... Replace the airflow shroud for the Dell Precision 650 computer see Microprocessor Airflow Shroud or for the Dell Precision 450 computer see Microprocessor Airflow Shroud 12 Close the computer cover NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 13 Connect your computer and devices to electrical outlets and turn them on ...

Page 181: ...r computer and all attached devices from electrical outlets and then press the power button to ground the system board 5 If you have installed a padlock through the padlock ring on the back panel remove the padlock CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE Before touching anything inside your computer ground you...

Page 182: ...nents or see the system board label inside your computer 3 Align the notch on the bottom of the VRM with the ridges inside the connector 4 Press the VRM straight down into the connector until the securing clips snap into place at the ends of the module 5 Install the microprocessor airflow shroud for the Dell Precision 650 computer see Microprocessor Airflow Shroud or for the Dell Precision 450 com...

Page 183: ...ter see 2 Press the securing clips at each end of the connector outward simultaneously until the VRM slightly pops out from the connector 3 Grasp the VRM by its top corners and ease it out of the connector 4 If you are installing a new VRM see Installing a VRM If you are not installing a new VRM continue with step 5 5 Install the microprocessor airflow shroud for the Dell Precision 650 computer se...

Page 184: ...170 w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 185: ...16 S E C T I O N 1 7 Battery ...

Page 186: ...ical outlet for a few hours then reconnect the computer turn it on and enter system setup If the date and time are not correct in system setup replace the battery You can operate your computer without a battery however without a battery the configuration information is erased if the computer is turned off or unplugged from the electrical outlet In this case you must enter system setup and reset th...

Page 187: ...touch an unpainted metal surface to dissipate any static electricity that could harm internal components 6 Open the computer cover 7 Locate the battery socket For the Dell Precision 450 computer see System Board Components or for the Dell Precision 650 computer see System Board Components or see the system board label inside your computer NOTICE If you pry the battery out of its socket with a blun...

Page 188: ...e into the network wall jack and then plug it into the computer 10 Close the computer cover and plug your computer and devices into electrical outlets 11 Enter system setup and restore the settings you recorded in step 1 12 Properly dispose of the old battery For more information see your System Information Guide ...

Page 189: ...17 S E C T I O N 1 8 Closing the Computer Cover ...

Page 190: ...s are left inside the computer 3 Close the computer cover a Pivot the cover down and into position b If your computer has a baffle ensure that the baffle is correctly positioned by guiding it into place as you lower the cover c Press down on the cover to close it d Once the cover is closed slide the release latch to the right until the latch clicks into place Dell Precision 650 3 1 2 ...

Page 191: ...tall the padlock NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 5 Connect your computer and devices to electrical outlets and turn them on 1 cover release latch 2 security cable slot 3 padlock ring 1 cover release latch 2 padlock ring 1 2 ...

Page 192: ...178 Closing the Computer Cover w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 193: ...ed or Damaged Computer E Mail Modem and Internet Problems Error Messages General Problems IEEE 1394 Device Problems Keyboard Problems Memory Problems Microprocessor Problems Mouse Problems Network Problems Power Problems Printer Problems Serial or Parallel Device Problems Sound and Speaker Problems System Board Problems ...

Page 194: ...180 Solving Problems w w w d e l l c o m s u p p o r t d e l l c o m Video and Monitor Problems ...

Page 195: ...ION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions CAUTION Before you begin any of the procedures in this section follow the safety instructions in the System Information Guide Card Problems Fill out the Diagnosti...

Page 196: ...over 2 Remove all cards except the video card If your primary hard drive is connected to a drive controller card and not to one of the system board IDE connectors leave the drive controller card installed in the computer 3 Close the computer cover reconnect the computer and devices to electrical outlets and turn them on 4 Run the Dell Diagnostics If any of the tests fail see Contacting Dell for th...

Page 197: ...n with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE Insert another disk to eliminate the possibility that the original floppy disk is defective Insert a bootable floppy disk and restart the computer ENSURE THAT THE DISK IS NOT FULL OR WRITE PROTECTED Ensure that the disk has available space and that it is no...

Page 198: ...ot write protected TEST THE FLOPPY DRIVE LIGHT MS DOS Insert a floppy disk type dir a at the DOS prompt and press Enter Microsoft Windows operating systems Insert a floppy disk click the Start button click My Computer and then double click the floppy drive icon RUN THE Dell Diagnostics If any of the tests fail see Contacting Dell for the number to call CLEAN THE DRIVE Use a commercially available ...

Page 199: ...ck the Start button and click My Computer If the CD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive CLEAN THE DISC Use a commercially available cleaning kit CLOSE OTHER PROGRAMS The CD RW drive must receive a steady stream of data when writing If the stream is interrupted an error ...

Page 200: ...n click Properties 3 Click the Tools tab 4 Under Error checking click Check Now 5 Click Start For Windows 2000 1 Right click My Computer on your desktop and click Manage 2 Click Storage and click Disk Management 3 Right click the drive that you want to scan for errors and click Properties 4 Select the Tools tabs and click Check Now If the Tools tab isn t available or to further troubleshoot the dr...

Page 201: ...isplays see Error Messages for an explanation If the primary hard drive that contains the operating system does not boot files in the operating system might be corrupt For more information see your operating system documentation CHECK THE CARD AND CABLE CONNECTIONS 1 Turn off the computer and devices disconnect them from electrical outlets wait 10 to 20 seconds and then open the computer cover 2 C...

Page 202: ...plitter then bypass them and use the telephone to connect the modem directly to the telephone wall jack USE A DIFFERENT TELEPHONE LINE If you are using a line that is 3 m 10 ft or more in length try a shorter one RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to All Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Mode...

Page 203: ...lick the To Disable Call Waiting box to place a checkmark in it 6 Select the disable code from the drop down menu for example 70 7 Click Apply and then click OK ENSURE THAT YOU ARE CONNECTED TO THE INTERNET With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet ENSURE THAT YOU HAVE SUBSCRIBED T...

Page 204: ...D The heat sink is not properly installed on the system board Reseat the heat sink on the system board See the system board illustration for your computer for the Dell Precision 650 computer see System Board Components or for the Dell Precision 450 computer see System Board Components ALERT COVER WAS PREVIOUSLY OPENED The computer cover was opened Enter system setup and reset the Chassis Intrusion...

Page 205: ...not complete installation with more than 2 GB of memory After you have installed the operating system enter system setup and set the OS Install Mode to Off ALERT POWER SUPPLY FAN FAILURE The power supply fan has failed or is blocked Ensure that the power supply airflow vents are not blocked ALERT PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT CHECKPOINT nnnn FOR HELP IN RESOLVING THIS PRO...

Page 206: ...LIKE PROCESSORS OR ONE PROCESSOR SYSTEM HALTED Two processor with different cache sizes are installed See Microprocessor ALERT PROCESSOR SPEED MISMATCH INSTALL LIKE PROCESSORS OR ONE PROCESSOR SYSTEM HALTED Two processor with different speeds are installed See Microprocessor ALERT PROCESSOR TYPE MISMATCH INSTALL LIKE PROCESSORS OR ONE PROCESSOR SYSTEM HALTED Two processor with different types are ...

Page 207: ... for troubleshooting suggestions CONTROLLER HAS FAILED The hard drive or the associated controller is defective See Floppy drive problems or Hard drive problems for troubleshooting suggestions DATA ERROR The floppy or hard drive cannot read the data For the Microsoft Windows operating system run the chkdsk utility to check the file structure of the floppy or hard drive For another operating system...

Page 208: ... modules and if necessary replace them See Memory Problems for additional troubleshooting suggestions GENERAL FAILURE The operating system is unable to carry out the command This message is usually followed by specific information for example Printer out of paper Take the appropriate action to resolve the problem HARD DISK CONFIGURATION ERROR HARD DISK CONTROLLER FAILURE HARD DISK DRIVE FAILURE Th...

Page 209: ...run the program again 3 If the error message appears again see the software documentation for additional troubleshooting suggestions MEMOR Y DATA LINE FAILURE AT address READ value EXPECTING value MEMOR Y DOUBLE WORD LOGIC FAILURE AT address READ value EXPECTING value MEMOR Y ODD EVEN LOGIC FAILURE AT address READ value EXPECTING value MEMOR Y WRITE READ FAILURE AT address READ value EXPECTING val...

Page 210: ...operating system See your operating system documentation for reinstallation information NO TIMER TICK INTERRUPT A chip on the system board might be malfunctioning Run the Dell Diagnostics NON SYSTEM DISK OR DISK ERROR The floppy disk in drive A or your hard drive does not have a bootable operating system installed on it Either replace the floppy disk with one that has a bootable operating system o...

Page 211: ...em cannot read from the floppy or hard drive the computer could not find a particular sector on the disk or the requested sector is defective See Floppy drive problems or Hard drive problems for troubleshooting suggestions RESET FAILED The disk reset operation failed See Floppy drive problems or Hard drive problems for troubleshooting suggestions SECTOR NOT FOUND The operating system cannot locate...

Page 212: ...or a memory module might be loose Run the Dell Diagnostics WARNING DELL S DISK MONITORING SYSTEM HAS DETECTED THAT DRIVE 0 1 ON THE PRIMAR Y SECONDAR Y EIDE CONTROLLER IS OPERATING OUTSIDE OF NORMAL SPECIFICATIONS IT IS ADVISABLE TO IMMEDIATELY BACK UP YOUR DATA AND REPLACE YOUR HARD DRIVE BY CALLING YOUR SUPPORT DESK OR DELL During initial start up the drive detected possible error conditions Whe...

Page 213: ...e power button again to turn on the computer You might lose data if you are unable to perform an operating system shutdown If the computer locks up and the power button fails to function properly unplug the power cable from the computer wait for the computer to completely stop running and plug in the power cable If the computer does not restart press the power button to restart the computer END TH...

Page 214: ...TER OFF If the computer does not respond to a keystroke or a proper shutdown press the power button for at least 8 to 10 seconds until the computer turns off Press the power button again to restart the computer The chkdsk program automatically runs during the start up process Follow the instructions on the screen CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOO...

Page 215: ... THE Dell Diagnostics If all tests run successfully the error condition is related to a software problem CHECK FOR DEVICE DRIVER CONFLICTS Verify that the program s device drivers do not conflict with certain programs Call the software manufacturer for technical assistance GO TO THE DELL SUPPORT WEBSITE Go to support dell com for help with general usage installation and troubleshooting questions T...

Page 216: ...r does not move or stutters when it moves Messages appear stating that the computer is not operating at maximum performance Errors occur and programs crash for no apparent reason Nothing displays on the monitor REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES THE CONFLICT If removing the hardware resolves the conflict see the hardware documentation for configuration and troubleshooting ins...

Page 217: ...er Hardware If your IEEE 1394 device is listed Windows recognizes the device IF YOU HAVE PROBLEMS WITH A DELL PROVIDED IEEE 1394 DEVICE see Contacting Dell IF YOU HAVE PROBLEMS WITH A IEEE 1394 DEVICE NOT PROVIDED BY DELL Contact the IEEE 1394 device manufacturer RESTART THE COMPUTER If the mouse is functioning shut down the computer through the Start menu After the computer shuts down press the p...

Page 218: ...eyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer and try using the keyboard If the new keyboard works the original keyboard is faulty CHECK THE KEYBOARD SWITCH SETTING Some keyboards have switch settings that are on the bottom of the keyboard sometimes behind a panel Ensure that the switch is set to PS ...

Page 219: ...R MEMOR Y PROBLEMS 1 Reseat the memory modules to ensure that your computer is successfully communicating with the memory 2 Restart the computer 3 If the problem still exists remove all the memory modules and install one memory module in memory module connector 4 4 Restart the computer The following message appears Alert Operating in Debug Mode Please Populate Memory in Pairs for Normal Operation ...

Page 220: ...roprocessor Remove and reinstall the microprocessor Run the System Board Devices and Processor Cache test groups in the Dell Diagnostics Verify that the VRM is working If two microprocessors are installed ensure that a VRM is properly installed for the second microprocessor Reseat the second VRM see VRM Run the System Board Devices and Processor Cache test groups in the Dell Diagnostics RESTART TH...

Page 221: ...k the Mouse icon 3 Try adjusting the settings If you are using a PS 2 mouse 1 Enter system setup and ensure that Mouse Port under the Integrated Devices option is set to On 2 Exit system setup and restart the computer REINSTALL THE MOUSE DRIVER See Reinstalling Drivers RUN THE Dell Diagnostics If any of the diagnostics tests fail see Contacting Dell for the number to call for assistance CHECK FOR ...

Page 222: ... Try replacing the network cable 1 link integrity light 2 network activity light RESTART THE COMPUTER AND TR Y TO LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning CHECK FOR INTERRUPT REQUEST CONFLICTS See Resolving Software and Hardwar...

Page 223: ...ical outlet is working by testing it with another device such as a lamp Bypass power protection devices power strips and power extension cables to verify that the computer turns on See Diagnostic Lights If the problem persists see Contacting Dell IF THE POWER LIGHT IS STEADY AMBER The computer is receiving electrical power but an internal power problem might exist Ensure that the microprocessor po...

Page 224: ...cables Keyboard and mouse extension cables Too many devices on a power strip Multiple power strips connected to the same electrical outlet CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information ENSURE THAT THE PRINTER IS TURNED ON See the printer documentation for power button information VERIFY THE PRINTER CABLE CONNECTIONS See the printer document...

Page 225: ...ollowing port s setting is USB Windows 2000 1 Click the Start button point to Settings and then click Printers If the printer is listed right click the printer icon 2 Click Properties and then select the Ports tab For a parallel printer ensure that the Print to the following port s setting is LPT1 Printer Port For a USB printer ensure that the Print to the following port s setting is USB REINSTALL...

Page 226: ...er strip Multiple power strips connected to the same electrical outlet CHECK THE OPTION SETTING See the device s documentation for the recommended settings Then enter system setup and go to the Integrated Devices option settings Ensure that the Serial Port setting for a serial device or the Parallel Port setting for a parallel device matches the recommended settings CHECK THE SOFTWARE DOCUMENTATIO...

Page 227: ...lick the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it wi...

Page 228: ...cable is securely inserted into the headphone connector ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISABLE DIGITAL MODE Your headphones do not work if the CD drive is operating in digital mode To disable digital mode 1 Click the Start button click Control Panel...

Page 229: ...Y CABLE CONNECTIONS 1 Turn off the computer and devices disconnect them from electrical outlets wait 10 to 20 seconds and then open the computer cover 2 Ensure that the power cables from the power supply are firmly connected to the connectors on the system board 3 Close the computer cover reconnect the computer and devices to electrical outlets and turn them on PERFORM ALL CHECKS IN Card Problems ...

Page 230: ...emory installed in the computer see Contacting Dell CHECK THE MONITOR POWER LIGHT If the power light is off firmly press the button to ensure that the monitor is turned on If the power light is lit or blinking the monitor has power If the power light is blinking press a key on the keyboard or move the mouse CHECK THE MONITOR CABLE CONNECTION Check the connector for bent or broken pins It is normal...

Page 231: ...up and restart the computer RUN THE Dell Diagnostics If any tests fail see Contacting Dell CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monitor and running the monitor self test MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is at least ...

Page 232: ...ick Display and then click the Settings tab 4 Try different settings for Screen resolution and Color quality Windows 2000 1 Click the Start button point to Settings and then click Control Panel 2 Double click the Display icon and then click the Settings tab 3 Try different settings for Screen area or Desktop area RESTORE THE RECOMMENDED SETTINGS Restore the original resolution and refresh rate set...

Page 233: ...19 S E C T I O N 2 0 Advanced Troubleshooting Diagnostic Lights Beep Codes Dell Diagnostics Using System Restore Resolving Software and Hardware Incompatibilities ...

Page 234: ...The Dell Diagnostics is running a test or a device on the system board may be faulty or incorrectly installed If the Dell Diagnostics is running allow the testing to complete Check the diagnostic lights to see if the specific problem is identified See System Board Problems If the computer does not boot contact Dell for technical assistance Blinking yellow Blank A power supply or system board failu...

Page 235: ...rectly installed Check the diagnostic lights to see if the specific problem is identified See Video and Monitor Problems Solid green power light and no beep code but the computer locks up during POST N A An integrated system board device may be faulty Check the diagnostic lights to see if the specific problem is identified If the problem is not identified contact Dell for technical assistance Powe...

Page 236: ... to wake the computer with a USB mouse or keyboard subsitute the mouse or keyboard with a working PS 2 mouse or keyboard and try to wake the computer The BIOS is not executing Ensure that the microprocessor is seated correctly and restart the computer If the problem is still not resolved contact Dell for technical assistance A possible power supply or power cable failure has occurred Perform the p...

Page 237: ... Light Pattern Problem Description Suggested Resolution yellow green off A B C D A B C D Light Pattern Problem Description Suggested Resolution A possible BIOS failure has occurred the computer is in the recovery mode Run the BIOS Recovery Utility wait for recovery completion and then restart the computer A possible microprocessor failure has occurred Reinstall the microprocessor and restart the c...

Page 238: ...airs for Normal Operation 5 Press F1 to boot to the operating system 6 Run the Dell Diagnostics 7 If the memory module passes shut down the computer remove the memory module and repeat the process with the remaining memory modules until a memory error occurs during start up or diagnostic testing If the first memory module tested is defective repeat the process with the remaining modules to ensure ...

Page 239: ...oftware and Hardware Incompatibilities 4 If the problem persists contact Dell A possible graphics card failure has occurred Reinstall the graphics card and restart the computer If the problem still exists install a graphics card that you know works and restart the computer If the problem persists contact Dell A possible floppy or hard drive failure has occurred Check all power and data cable conne...

Page 240: ... Dell Diagnostics 7 If the memory module passes shutdown the computer remove the memory module and repeat the process with the remaining memory modules until a memory error occurs during start up or diagnostic testing If the first memory module tested is defective repeat the process with the remaining modules to ensure the remaining modules are not defective 8 When the defective memory module is i...

Page 241: ...pansion card failure has occurred 1 Determine if a conflict exists by removing a card and then restarting the computer 2 If the problem persists reinstall the card that you removed remove a different card and then restart the computer 3 Repeat this process for each card If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts see Resolving Softwar...

Page 242: ...croprocessor register failure 1 1 3 NVRAM 1 1 4 ROM BIOS checksum failure 1 2 1 Programmable interval timer 1 2 2 DMA initialization failure 1 2 3 DMA page register read write failure 1 3 Video Memory Test failure 1 3 1 through 2 4 4 DIMMs not being properly identified or used 3 1 1 Slave DMA register failure 3 1 2 Master DMA register failure 3 1 3 Master interrupt mask register failure 3 1 4 Slav...

Page 243: ...tests on one or all devices Select tests based on a symptom of the problem you are having Choose how many times a test is run Display test results Suspend testing if an error is detected Access online help information that describes the tests and devices Receive status messages that tell you whether tests completed successfully 4 2 1 No time tick 4 2 2 Shutdown failure 4 2 3 Gate A20 failure 4 2 4...

Page 244: ... been found follow the instructions to run the Dell Diagnostics from your Drivers and Utilities CD If you wait too long and the Microsoft Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer through the Start menu and try again 3 When the boot device list appears highlight Boot to Utility Partition and press Enter 4 When the Dell Diagnostics Main Men...

Page 245: ...e error code and a description of the problem appear Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell 3 If you run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Option Function Express Test Performs a quick test of dev...

Page 246: ...e with your Microsoft Windows operating system You may need to install drivers if You upgrade your operating system You reinstall your operating system You connect or install a new device Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and problem description Help Describes the test and may indicate requirements...

Page 247: ...vice name you may need to reinstall the driver or install a new driver Windows 2000 1 Click the Start button point to Settings and click Control Panel 2 In the Control Panel window double click System 3 In the System Properties window click the Hardware tab 4 Click Device Manager 5 In the Device Manager window scroll down the list to see if any device has an exclamation point a yellow circle with ...

Page 248: ...tions to download the driver for your computer To view a list of all available drivers for your computer click Drivers in the Topic drop down menu To access the Dell Drivers and Utilities CD Guide click User s Guides in the Topic drop down menu and then click Dell Precision ResourceCD Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver ...

Page 249: ... and Support 3 Click System Restore 4 Follow the instructions on the screen Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver first try using Device Driver Rollback If that is unsuccessful then use System Restore NOTICE Before restoring the computer to an earlier operating state save and close all open files and close all open programs Do not a...

Page 250: ...ast system restore save and close all open files and close all open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Select Undo my last restoration and click Next 3 Click Next The System Restore screen appears and then the computer automaticall...

Page 251: ...listed to bring up the Properties window to determine what needs to be reconfigured or removed from the Device Manager Resolve these conflicts before checking specific devices 6 Double click the malfunctioning device type in the Device Manager list 7 Double click the icon for the specific device in the expanded list The Properties window appears 8 Resolve any IRQ conflicts as described in step 5 I...

Page 252: ...he Properties window to determine what needs to be reconfigured or removed from the Device Manager Resolve these conflicts before checking specific devices 8 Double click the malfunctioning device type in the Device Manager list 9 Double click the icon for the specific device in the expanded list The Properties window appears 10 If an IRQ conflict exists the Device status area in the Properties wi...

Page 253: ...20 S E C T I O N 2 1 Cleaning Your Computer ...

Page 254: ...r Keyboard and Monitor Use a vacuum cleaner with a brush attachment to remove dust from the slots and holes on your computer and between the keys on the keyboard NOTICE Do not wipe the monitor screen with any soap or alcohol solution Doing so may damage the antiglare coating To clean your monitor screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue o...

Page 255: ...ds which prevents the drive from operating Clean your floppy drive using a commercially available cleaning kit These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation CDs and DVDs 1 Hold the disc by its outer edge It is okay to touch the inside edge of the center hole NOTICE To prevent damaging the surface do not wipe in a circular motion around th...

Page 256: ...242 Cleaning Your Computer w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 257: ... distance usually 450 to 610 millimeters 18 to 24 inches from your eyes Make sure the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor Adjust the tilt of the monitor its contrast and brightness settings and the lighting around you such as overhead lights desk lamps and the curtains or blinds on nearby windows to minimize reflections and glare on the mon...

Page 258: ...necessary to maintain proper posture Vary your work activities Try to organize your work so that you do not have to type for extended periods of time When you stop typing try to do things that use both hands For more information about ergonomic computing habits see the BSR HFES 100 standard which can be purchased on the Human Factors and Ergonomics Society HFES website at www hfes org publications...

Page 259: ...dard for trial use Human Factors Engineering of Computer Workstations Santa Monica CA Human Factors and Ergonomics Society 2002 3 International Organization for Standardization ISO ISO 9241 Ergonomics requirements for office work with visual display terminals VDTs Geneva Switzerland International Organization for Standardization 1992 1 monitor screen at or below eye level 4 feet flat on the floor ...

Page 260: ...246 Ergonomic Computing Habits w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 261: ...22 S E C T I O N 2 3 Your Operating System Reinstalling Microsoft Windows XP Reinstalling Microsoft Windows 2000 Microsoft Windows XP Features ...

Page 262: ...required drivers including those drivers required if your computer has a redundant array of independent disks RAID controller Product Key Product ID Number ____________________ NOTE The Product Key is the bar code number on the sticker that is located on the external side cover of your computer You may be prompted for the Product Key when using the Operating System CD under certain conditions Rein...

Page 263: ...press F8 to accept the license agreement 3 If your computer already has Windows XP installed and you want to recover your current Windows XP data type r to select the repair option and then remove the CD from the drive 4 If you want to install a new copy of Windows XP press Esc to select that option 5 Press Enter to select the highlighted partition recommended and then follow the instructions on t...

Page 264: ...our settings accept the default selections Windows XP installs the operating system components and configures the computer The computer automatically restarts NOTICE Do not press any key when the following message appears Press any key to boot from the CD 13 When the Welcome to Microsoft screen appears click Next 14 When the How will this computer connect to the Internet message appears click Skip...

Page 265: ...press Enter 8 When the Windows 2000 Professional Setup window appears press the arrow keys to select the Windows 2000 partition option that you want Then press the key for the partition option you chose 9 When the Windows 2000 Professional Setup window reappears press the arrow keys to select the type of file system that you want Windows 2000 to use and then press Enter 10 Press Enter again to res...

Page 266: ...the new computer over a network or serial connection or you can store it on a removable medium such as a writable CD or floppy disk To prepare the new computer for the file transfer 1 Click the Start button point to All Programs Accessories System Tools and then click Files and Settings Transfer Wizard 2 When the Files and Settings Transfer Wizard welcome screen appears click Next 3 On the Which c...

Page 267: ...d you chose for transferring your settings and files and click Next The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears 3 Click Finished and restart the new computer Switching to Classic View NOTE The procedures in this help file were written for the Windows default view so the opti...

Page 268: ...er you first start your computer and every 60 days after that The appearance of the Start menu changes as desktop icons are moved To turn off the Desktop Cleanup Wizard 1 Right click an empty spot on the desktop and click Properties 2 Click the Desktop tab and click Customize Desktop 3 Click Run Desktop Cleanup Wizard every 60 days to remove the check mark 4 Click OK To run the Desktop Cleanup Wiz...

Page 269: ...ard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 Click the Start button point to All Programs Accessories Communications and then click Network Setup Wizard 2 On the welcome screen click Next 3 Click Checklist for creating a network NOTE Selecting the connection method This computer connects directly to the Inter...

Page 270: ...on whether your computer is connected to a domain 6 Click Create Account Fast User Switching NOTE Fast User Switching is unavailable if your computer is running Windows XP Professional and is a member of a computer domain or if your computer has less than 128 MB of memory Fast User Switching allows multiple users to access one computer without requiring the previous user to log off 1 Click the Sta...

Page 271: ...e European Union ENERGY STAR Compliance Simplified Chinese Class A Warning Notice China Only EN 55022 Compliance Czech Republic Only VCCI Notice Japan Only MIC Notice Republic of Korea Only Polish Center for Testing and Certification Notice BSMI Notice Taiwan Only NOM Information Mexico Only ...

Page 272: ...occur in a particular installation If this equipment does cause interference with radio communications services which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient the receiving antenna Relocate the computer with respect to the receiver Move the computer away from the receiver Plug the c...

Page 273: ...nly Most Dell computer systems are classified by the Federal Communications Commission FCC as Class B digital devices To determine which classification applies to your computer system examine all FCC registration labels located on the bottom side or back panel of your computer on card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire system...

Page 274: ...le protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause h...

Page 275: ...an Union Such marking is indicative that this Dell system meets the following technical standards EN 55022 Information Technology Equipment Radio Disturbance Characteristics Limits and Methods of Measurement EN 55024 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurement EN 61000 3 2 Electromagnetic Compatibility EMC Part 3 Limits Section 2 Limits for Harmonic ...

Page 276: ...onformity in accordance with the preceding directives and standards has been made and is on file at Dell Computer Corporation Products Europe BV Limerick Ireland ENERGY STAR Compliance Certain configurations of Dell computers comply with the requirements set forth by the Environmental Protection Agency EPA for energy efficient computers If the front panel of your computer bears the ENERGY STAR Emb...

Page 277: ... carbon dioxide the gas primarily responsible for the greenhouse effect and sulfur dioxide and nitrogen oxides the primary causes of acid rain You can also help reduce electricity usage and its side effects by turning off your computer when it is not in use for extended periods of time particularly at night and on weekends Simplified Chinese Class A Warning Notice China Only On Class A systems the...

Page 278: ...ification Class A or B of the computer system To determine which classification applies to your computer system examine the regulatory labels markings see VCCI Class A ITE Regulatory Mark and VCCI Class B ITE Regulatory Mark located on the bottom side or back panel of your computer Once you have determined your system s VCCI classification read the appropriate VCCI notice Class A ITE This device b...

Page 279: ...If the regulatory label includes the following marking your computer is a Class A product Class B ITE This is a Class B product based on the standard of the Voluntary Control Council for Interference VCCI for information technology equipment If this equipment is used near a radio or television receiver in a domestic environment it may cause radio interference Install and use the equipment accordin...

Page 280: ...to your product Line two of the label identifies the emissions class for the product A for Class A products or B for Class B products NOTE MIC emissions requirements provide for two classifications Class A devices are for business purposes Class B devices are for nonbusiness purposes Class A Device Please note that this device has been approved for business purposes with regard to electromagnetic ...

Page 281: ...prong socket All equipment that works together computer monitor printer and so on should have the same power supply source The phasing conductor of the room s electrical installation should have a reserve short circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes A To completely switch off the equipment the power supply cable must be removed from the power...

Page 282: ...268 Regulatory Notices w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 283: ...Regulatory Notices 269 BSMI Notice Taiwan Only If you find a or mark on the regulatory label on the bottom side or back panel of your computer the following section is applicable ...

Page 284: ...270 Regulatory Notices w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 285: ...ell Computer Corporation One Dell Way Round Rock TX 78682 Importer Dell Computer de México S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 México D F Ship to Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Model number WHL and WHM Supply voltage 115 230 VAC Frequency 60 50 Hz Input curren...

Page 286: ...272 Regulatory Notices w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 287: ...24 S E C T I O N 2 5 Warranty and Return Policy ...

Page 288: ... l c o m Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices For information about the Dell warranty for your computer see the System Information Guide ...

Page 289: ...25 S E C T I O N 2 6 Getting Help Technical Assistance Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell ...

Page 290: ...vice Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service se...

Page 291: ...orded answers to the questions most frequently asked by Dell customers about their portable and desktop computers When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the technical support service For the telephone number to call see the c...

Page 292: ...e telephone number to call to speak to a sales specialist see the contact numbers for your region Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact numbers fo...

Page 293: ...member to fill out the Diagnostics Checklist If possible turn on your computer before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available C...

Page 294: ...ing system and version Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic c...

Page 295: ...lectronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Anguilla General Support toll free 800 335 0031 An...

Page 296: ...e Small Business Fax 0820 240 530 49 Home Small Business Customer Care 0820 240 530 14 Preferred Accounts Corporate Customer Care 0820 240 530 16 Home Small Business Technical Support 0820 240 530 14 Preferred Accounts Corporate Technical Support 0660 8779 Switchboard 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 Barbados General Support 1 800 534 3066 Belgium Brussels Internati...

Page 297: ...ical support toll free 1 800 247 9362 TechFax toll free 1 800 950 1329 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care med large business government toll free 1 800 326 9463 Technical Support Home Sales Small Business toll free 1 800 847 4096 Technical Support med large bus government toll free 1 800 387 5757 Sales Home Sales Small Business toll free 1 800 387 5752 S...

Page 298: ... Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669 Large Corporate Accounts Queue Team toll free 800 858 2572 Large Corporate Accounts South toll free 800 858 2355 Large Corporate Accounts West toll free 800 858 2811 Large Corporate Accounts Spare Parts toll free 800 858 2621 Colombia ...

Page 299: ... 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fin_support dell com E mail Support servers Nordic_support dell com Technical Support 09 253 31...

Page 300: ...004 719 Customer Care 0825 338 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Custo...

Page 301: ...cess Code 001 Country Code 852 Website support ap dell com E mail ap_support dell com Technical Support Dimension and Inspiron 296 93188 Technical Support OptiPlex Latitude and Dell Precision 296 93191 Customer Service non technical post sales issues 800 93 8291 Transaction Sales toll free 800 96 4109 Large Corporate Accounts HK toll free 800 96 4108 Large Corporate Accounts GCP HK toll free 800 9...

Page 302: ...and Sales 01 204 4444 U K Sales dial within U K only 0870 907 4000 Fax SalesFax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate T...

Page 303: ...556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 3469 Individual User 044 556 1760 Switchboard 044 556 4300 Korea Seoul Internat...

Page 304: ... Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Country Code 853 Technical Support toll free 0800 582 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country ...

Page 305: ... com Latitude nl_latitude_support dell com Inspiron nl_inspiron_support dell com Dimension nl_dimension_support dell com OptiPlex nl_optiplex_support dell com Dell Precision nl_workstation_support dell com Technical Support 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 ...

Page 306: ...upport dell com E mail Support servers nordic_server_support dell com Technical Support 671 16882 Relational Customer Care 671 17514 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw International Access Code 011 Country Code 48 City Code 22 Website support euro dell com ...

Page 307: ...005 Country Code 65 Technical Support toll free 800 6011 051 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 800 6011 054 Corporate Sales toll free 800 6011 053 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Technical Support 011 709 7710 Customer Care 011 709 7707 Sales...

Page 308: ...by International Access Code 00 Country Code 46 City Code 8 Website support euro dell com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Technical Support 08 590 05 199 Relational Customer Care 08 590 05 642 Home Small Business Customer Care 08 587 70 ...

Page 309: ...e 002 Country Code 886 Technical Support portable and desktop computers toll free 00801 86 1011 Technical Support servers toll free 0080 60 1256 Transaction Sales toll free 0080 651 228 or 0800 33 556 Corporate Sales toll free 0080 651 227 or 0800 33 555 Thailand International Access Code 001 Country Code 66 Technical Support toll free 0880 060 07 Customer Service Penang Malaysia 604 633 4949 Sale...

Page 310: ...Customer Care 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344...

Page 311: ...Customers toll free 1 800 695 8133 Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll free 1 888 798 7561 Softw...

Page 312: ...298 Getting Help w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 313: ...e platform and operating system independent B BACKUP A copy of a program or data file on a floppy disk CD or hard drive As a precaution back up the data files from your hard drive regularly BIOS basic input output system A program or utility that serves as an interface between the computer hardware and the operating system Unless you understand what effect the settings have on the computer do not ...

Page 314: ...ology to read data from CDs CD PLAYER The software used to play music CDs The CD player displays a window with buttons you use to play a CD CD R CD recordable A recordable version of a CD Data can be recorded only once onto a CD R Once recorded the data cannot be erased or written over CD RW CD rewritable A rewritable version of a CD Data can be written to a CD RW and then erased and written over ...

Page 315: ...data unit size or stripe width DMA direct memory access A channel that allows certain types of data transfer between RAM and a device to bypass the microprocessor DMTF Distributed Management Task Force A consortium of hardware and software companies who develop management standards for distributed desktop network enterprise and Internet environments DRAM dynamic random access memory Memory that st...

Page 316: ... drives EMI electromagnetic interference Electrical interference caused by electromagnetic radiation ENERGY STAR EPA requirements that decrease the overall consumption of electricity EPP enhanced parallel port A parallel connector design that provides bidirectional data transmission ESD electrostatic discharge A rapid discharge of static electricity ESD can damage integrated circuits found in comp...

Page 317: ...o exchange files between computers connected to the Internet G G gravity A measurement of weight and force GB gigabyte For memory a gigabyte is a unit of data that equals 1024 MB 1 073 741 824 bytes for storage a gigabyte equals 16 Mb or 1 billion bytes GHZ gigahertz A measurement of frequency that equals one thousand million Hz or one thousand MHz GRAPHICS MODE A video mode that can be defined as...

Page 318: ...as digital cameras and DVD players to the computer INTEGRATED Usually refers to components that are physically located on the computer s system board Also referred to as built in I O input output An operation or device that enters and extracts data from your computer Keyboards and printers are I O devices I O ADDRESS An address in RAM that is associated with a specific device such as a serial conn...

Page 319: ...hat equals 1 048 576 bytes 1 MB equals 1024 KB When used to refer to hard drive storage the term is often rounded to mean 1 000 000 bytes MB SEC megabytes per second One million bytes per second This measurement is typically used for data transfer ratings MEMOR Y A temporary data storage area inside your computer Because the data in memory is not permanent Dell recommends that you frequently save ...

Page 320: ...ter may include a network adapter on its system board or it may contain a PC Card with an adapter on it A network adapter is also referred to as a NIC network interface controller NIC See network adapter NOTIFICATION AREA The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions such as the clock volume control and print status Also referr...

Page 321: ...word processor database and game packages Programs require an operating system to run PS 2 personal system 2 A type of connector for attaching a PS 2 compatible keyboard mouse or keypad PXE pre boot execution environment A WfM Wired for Management standard that allows networked computers that do not have an operating system to be configured and started remotely R RAID redundant array of independen...

Page 322: ... frequency radiations such as infrared and light ROM read only memory Memory that stores data and programs that cannot be deleted or written to by the computer ROM unlike RAM retains its contents after you turn off your computer Some programs essential to the operation of your computer reside in ROM RPM revolutions per minute The number of rotations that occur per minute RTC real time clock Batter...

Page 323: ...e voltage drops more than 20 percent below the normal AC line voltage level Network connections cannot be protected by surge protectors Always disconnect the network cable from the network connector during electrical storms SYSTEM BOARD The main circuit board in your computer Also known as the motherboard SYSTEM SETUP PROGRAM A utility that serves as an interface between the computer hardware and ...

Page 324: ...n combination with the monitor for your computer VIDEO MEMOR Y Memory that consists of memory chips dedicated to video functions Video memory is usually faster than system memory The amount of video memory installed primarily influences the number of colors that a program can display VIDEO MODE A mode that describes how text and graphics are displayed on a monitor Graphics based software such as t...

Page 325: ...dia that cannot be changed Use write protection when you want to protect data from being changed or destroyed To write protect a 3 5 inch floppy disk slide its write protect tab to the open position Z ZIF zero insertion force A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket ZIP A popular data compression fo...

Page 326: ...312 Glossary w w w d e l l c o m s u p p o r t d e l l c o m ...

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