Dell PowerVault NX3200 Owner'S Manual Download Page 6

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Installing The Hard-Drive Backplane

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Removing The Hard-Drive Backplane (Back)

..................................................................................................87

Installing The Hard-Drive Backplane (Back)

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Control Panel

..........................................................................................................................................................90

Removing The Control Panel

............................................................................................................................90

Installing The Control Panel

.............................................................................................................................91

Removing The I/O Panel

...................................................................................................................................91

Installing The I/O Panel

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System Board

..........................................................................................................................................................93

Removing The System Board

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Installing The System Board

............................................................................................................................95

4 Troubleshooting Your System.................................................................................................97

Safety First—For You And Your System

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Troubleshooting System Startup Failure

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Troubleshooting External Connections

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Troubleshooting The Video Subsystem

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Troubleshooting A USB Device

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Troubleshooting A Serial I/O Device

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Troubleshooting A NIC

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Troubleshooting A Wet System

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Troubleshooting A Damaged System

.....................................................................................................................99

Troubleshooting The System Battery

...................................................................................................................100

Troubleshooting Power Supplies

..........................................................................................................................100

Troubleshooting Cooling Problems

.......................................................................................................................100

Troubleshooting Cooling Fans

..............................................................................................................................101

Troubleshooting System Memory

.........................................................................................................................101

Troubleshooting An Internal USB Key

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Troubleshooting An SD Card

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Troubleshooting An Optical Drive

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Troubleshooting A Tape Backup Unit

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Troubleshooting A Hard Drive

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Troubleshooting A Storage Controller

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Troubleshooting Expansion Cards

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Troubleshooting Processors

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5 Using System Diagnostics.....................................................................................................107

Dell Online Diagnostics

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Dell Embedded System Diagnostics

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When To Use The Embedded System Diagnostics

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Running The Embedded System Diagnostics

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System Diagnostic Controls

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Summary of Contents for PowerVault NX3200

Page 1: ...Dell PowerVault NX3200 Owner s Manual Regulatory Model E14S Series Regulatory Type E14S001 ...

Page 2: ...on are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell and SUSE are r...

Page 3: ...s 18 System Setup Main Screen 19 System BIOS Screen 19 System Information Screen 19 Memory Settings Screen 20 Processor Settings Screen 20 SATA Settings Screen 21 Boot Settings Screen 22 Integrated Devices Screen 22 Serial Communications Screen 23 System Profile Settings Screen 24 System Security Screen 25 Miscellaneous Settings 26 System And Setup Password Features 26 Assigning A System And Or Se...

Page 4: ...Sample Memory Configurations 40 Removing Memory Modules 42 Installing Memory Modules 43 Hard Drives 44 Removing A 2 5 Inch Hard Drive Blank Back 44 Installing A 2 5 Inch Hard Drive Blank Back 45 Removing A 3 5 Inch Hard Drive Blank 45 Installing A 3 5 Inch Hard Drive Blank 46 Removing A Hot Swap Hard Drive 46 Installing A Hot Swap Hard Drive 47 Cooling Fans 47 Removing A Cooling Fan 47 Installing ...

Page 5: ...he Internal Dual SD Module 66 Installing The Internal Dual SD Module 67 Internal SD Card 68 Removing An Internal SD Card 68 Installing An Internal SD Card 68 Integrated Storage Controller Card 68 Removing The Integrated Storage Controller Card 69 Installing The Integrated Storage Controller Card 70 Network Daughter Card 70 Removing The Network Daughter Card 70 Installing The Network Daughter Card ...

Page 6: ...O Device 98 Troubleshooting A NIC 98 Troubleshooting A Wet System 98 Troubleshooting A Damaged System 99 Troubleshooting The System Battery 100 Troubleshooting Power Supplies 100 Troubleshooting Cooling Problems 100 Troubleshooting Cooling Fans 101 Troubleshooting System Memory 101 Troubleshooting An Internal USB Key 102 Troubleshooting An SD Card 102 Troubleshooting An Optical Drive 103 Troublesh...

Page 7: ...110 Disabling A Forgotten Password 112 7 Technical Specifications 113 8 System Messages 117 LCD Messages 117 Viewing LCD Messages 117 Removing LCD Messages 117 System Error Messages 117 Warning Messages 131 Diagnostic Messages 131 Alert Messages 131 9 Getting Help 133 Contacting Dell 133 ...

Page 8: ...8 ...

Page 9: ...d off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset the iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 3 Power on indicator power button The power on indicator lights when the system power is on The power button controls the power supply output to the system ...

Page 10: ...urce and press the power button The following section describes system conditions and possible corrective actions associated with these indicators Health indicator Condition Corrective Action If the system is on and in good health the indicator lights solid blue None required The indicator blinks amber if the system is on or in standby and any error exists for example a failed fan or hard drive Se...

Page 11: ...erature out of range or fan failure Ensure that none of the following conditions exist A cooling fan is removed or has failed System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed Ambient temperature is too high External airflow is obstructed See Getting Help Memory indicator Condition Corrective Action The indicator blinks amber if a memory error occur...

Page 12: ...ntifying drive or preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after the system is turned on Drives are not ready for insertion or removal during this time Blinks green amber and off Predicted drive failure Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady g...

Page 13: ...he port is available for use only if the iDRAC7 Enterprise license is installed on your system 4 PCIe expansion card slots low profile 3 Allows you to connect up to three PCI Express expansion cards 5 Serial connector Allows you to connect a serial device to the system 6 Video connector Allows you to connect a VGA display to the system 7 USB connectors 2 Allows you to connect USB devices to the sy...

Page 14: ...Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed Activity indicator is blinking green Network data is being sent or received Power Indicator Codes Each AC power supply has an illuminated translucent handle and each DC power supply when available has an LED that serves as an indicator to show whether power is present or whether a power fault has oc...

Page 15: ...C power supplies support both 220 V and 110 V input voltages When two identical power supplies receive different input voltages they can output different wattages and trigger a mismatch CAUTION If two power supplies are used they must be of the same type and have the same maximum output power CAUTION Combining AC and DC power supplies is not supported and triggers a mismatch Flashing green When ho...

Page 16: ...th your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system For the full name of an abbreviation or acronym used in this document see the Glossary at support dell com manuals NOTE Always check for updates on support...

Page 17: ...re configuration Enable or disable integrated devices Set performance and power management thresholds Manage system security You can access the System Setup using the Standard graphical browser which is enabled by default Text browser which is enabled using Console Redirection To enable Console Redirection in System Setup select System BIOS Serial Communication screen Serial Communication select O...

Page 18: ...es If an error message is displayed while the system is booting make a note of the message For more information see System Error Messages NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using The System Setup Navigation Keys Keys Action Up arrow Moves to the previous field Down arrow Moves to the next field Enter Allows ...

Page 19: ...peed cache size and so on Boot Settings Displays options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Integrated Devices Displays options to enable or disable integrated device controllers and ports and to specify related features and options Serial Communication Displays options to enable or disable the serial ports and specify related features and optio...

Page 20: ... available options based on the memory configuration Node Interleaving If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If Disabled the system supports Non Uniform Memory architecture NUMA asymmetric memory configurations By default Node Interleaving option is set to Disabled Serial Debug Output By default it is set to disabled Processor Se...

Page 21: ...or Allows you to control the number of enabled cores in each processor By default the Number of Cores per Processor option is set to All Processor 64 bit Support Specifies if the processor s support 64 bit extensions Processor Core Speed Displays the maximum core frequency of the processor Processor Bus Speed Displays the bus speed of the processors NOTE The processor bus speed option displays onl...

Page 22: ...menu Boot Sequence Retry Allows you to enable or disable the boot sequence retry feature If this field is enabled and the system fails to boot the system reattempts the boot sequence after 30 seconds By default the Boot Sequence Retry option is set to Disabled BIOS Boot Settings Allows you to enable or disable BIOS Boot options NOTE This option is enabled only if the boot mode is BIOS UEFI Boot Se...

Page 23: ...al Enable option is set to Disabled Slot Disablement Allows you to enable or disable available PCIe slots on your system The Slot Disablement feature controls the configuration of PCIe cards installed in the specified slot CAUTION Slot disablement must be used only when the installed peripheral card is preventing booting into the Operating System or causing delays in system startup If the slot is ...

Page 24: ...ower Management Memory Frequency Allows you to set the memory frequency By default the Memory Frequency option is set to Maximum Performance Turbo Boost Allows you to enable or disable the processor to operate in turbo boost mode By default the Turbo Boost option is set to Enabled C1E Allows you to enable or disable the processor to switch to a minimum performance state when it is idle By default ...

Page 25: ...ng system Allows you to clear all the contents of the TPM By default the TPM Clear option is set to No Intel TXT Allows you enable or disable Intel Trusted Execution Technology To enable Intel TXT Virtualization Technology must be enabled and TPM Security must be Enabled with Pre boot measurements By default the Intel TXT option is set to Off BIOS Update Control Allows you to update the BIOS using...

Page 26: ... For more information on the password jumper settings see System Board Jumper Settings System password This is the password that you must enter to log on to your system Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system CAUTION The password features provide a basic level of security for the data on your system CAUTION Anyo...

Page 27: ...leting Or Changing An Existing System And Or Setup Password Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked To delete or change the existing System and or Setup password 1 To enter Sys...

Page 28: ...ost of the System Setup options If you do not enter the correct password in three attempts the system displays the message Invalid Password Number of unsuccessful password attempts x System Halted Must power down Even after you shut down and restart the system the error message is displayed until the correct password is entered The following options are exceptions If System Password is not Enabled...

Page 29: ...ect until you restart the system Boot Manager Screen Menu Item Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found BIOS Boot Menu Displays the list of available BIOS boot options marked ...

Page 30: ...ecycle Controller For more information about setting up the Lifecycle Controller configuring hardware and firmware and deploying the operating system see the Lifecycle Controller documentation at support dell com manuals iDRAC Settings Utility The iDRAC Settings utility is an interface to setup and configure the iDRAC parameters using UEFI You can enable or disable various iDRAC parameters using t...

Page 31: ... 90871 1 hand crimping tool or equivalent Wire stripper pliers capable of removing insulation from size 10 AWG solid or stranded insulated copper wire NOTE Use alpha wire part number 3080 or equivalent 65 30 stranding Front Bezel Optional Removing The Front Bezel 1 Unlock the keylock at the left end of the bezel 2 Lift the release latch next to the keylock 3 Rotate the left end of the bezel away f...

Page 32: ... authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not operate the system without the cover for a duration exceeding five minutes Opening The System NOTE It is recommended that ...

Page 33: ...ct the system to its electrical outlet and turn the system on including any attached peripherals Inside The System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authori...

Page 34: ...he Cooling Shroud CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came wit...

Page 35: ... is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE For proper seating of the cooling shroud in the chassis ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket 1 Align the tabs on the cooling shroud with the securing slots on the chassis 2 Lower the coo...

Page 36: ...rofile selected for example Performance Optimized Custom or Dense Configuration Optimized maximum supported DIMM frequency of the processors The system contains 24 memory sockets split into two sets of 12 sockets one set per processor Each 12 socket set is organized into four channels In each channel the release levers of the first socket are marked white the second socket black and the third sock...

Page 37: ... 1 slots A2 A6 and A10 channel 2 slots A3 A7 and A11 channel 3 slots A4 A8 and A12 Processor 2 channel 0 slots B1 B5 and B9 channel 1 slots B2 B6 and B10 channel 2 slots B3 B7 and B11 channel 3 slots B4 B8 and B12 The following table shows the memory populations and operating frequencies for the supported configurations 37 ...

Page 38: ...LRDIMMs can be populated regardless of rank count Populate DIMM sockets only if a processor is installed For single processor systems sockets A1 to A12 are available For dual processor systems sockets A1 to A12 and sockets B1 to B12 are available Populate all sockets with white release tabs first then black and then green Do not populate the third DIMM socket in a channel with green release tabs i...

Page 39: ...ng this feature must be enabled in the System Setup In this mode one rank per channel is reserved as a spare If persistent correctable errors are detected on a rank the data from this rank is copied to the spare rank and the failed rank is disabled With memory sparing enabled the system memory available to the operating system is reduced by one rank per channel For example in a dual processor conf...

Page 40: ...T s 1R x8 1600 MT s A1 A2 A3 A4 12 2 6 1R x8 1333 MT s 1R x8 1600 MT s A1 A2 A3 A4 A5 A6 16 2 8 1R x8 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 4 4 2R x8 1333 MT s 2R x8 1600 MT s A1 A2 A3 A4 24 2 12 1R x8 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 4 6 2R x8 1333 MT s 2R x8 1600 MT s A1 A2 A3 A4 A5 A6 48 4 12 2R x8 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 8 6 2R x4 1333 MT s 2R x4 1600 MT s ...

Page 41: ...R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 B1 B2 B3 B4 96 4 24 2R x8 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 8 12 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 128 8 16 2R x4 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 16 8 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 B1 B2 B3 B4 160 8 20 2R x4 1333 MT s A1 A2 A3 A4...

Page 42: ... the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came wi...

Page 43: ...cian You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be in...

Page 44: ...wly installed memory 13 If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 4 through step 7 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 14 Run the appropriate diagnostic test For more information see Using System Diagnostics Hard Drives All hard drives connect to the system board through the hard...

Page 45: ... drive slot until it clicks into place Removing A 3 5 Inch Hard Drive Blank CAUTION To maintain proper system cooling all empty hard drive slots must have drive blanks installed 1 If installed remove the front bezel 2 Grasp the front of the hard drive blank press the release button and slide the blank out until it is free of the hard drive slot Figure 14 Removing and Installing a 3 5 Inch Hard Dri...

Page 46: ...r signal that the hard drive can be removed safely For more information see the documentation for the storage controller If the hard drive is online the green activity fault indicator flashes as the drive is turned off When the hard drive indicators are off the hard drive is ready for removal 2 Press the release button to open the hard drive carrier release handle 3 Slide the hard drive carrier ou...

Page 47: ...iately lost after the hard drive is installed 1 If a hard drive blank is installed in the hard drive slot remove it 2 Install a hard drive in the hard drive carrier 3 Press the release button on the front of the hard drive carrier and open the hard drive carrier handle 4 Insert the hard drive carrier into the hard drive slot until the carrier connects with the backplane 5 Close the hard drive carr...

Page 48: ... certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system 2 Align the plug at the base...

Page 49: ...Open the system 3 Unlock the cooling fan assembly from the chassis by rotating the blue release lever upward 4 Lift the cooling fan assembly out of the chassis Figure 17 Removing and Installing the Cooling Fan Assembly 1 cooling fan assembly 2 cooling fans 6 3 blue release levers 2 4 guide pins 2 5 cooling fan connectors 6 Installing The Cooling Fan Assembly CAUTION Many repairs may only be done b...

Page 50: ...memory key in the boot sequence in the System Setup NOTE To locate the internal USB connector J_USB_INT on the system board see System Board Connectors Replacing The Internal USB Key CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone ...

Page 51: ...covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not use your system without the PCIe card holder installed The PCIe card holder is necessary to ensure proper system cooling 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 If installed remove the fu...

Page 52: ...g 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system 3 Align the PCIe card holder with the projection on the chassis and push it down until firmly seated 4 If applicable replace the full length PCIe card 5 Close the system 6 Reconnect the system to its electrical outlet and turn the system on including any attached periph...

Page 53: ... system on including any attached peripherals Cable Retention Bracket Removing The Cable Retention Bracket CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by D...

Page 54: ...hed peripherals and disconnect the system from its electrical outlet 2 Open the system 3 Using alignment pins as guide slide the cable retention bracket along the chassis wall until the tab snaps into place 4 Place all cables to be routed in the cable retention bracket 5 Install the cooling shroud 6 Close the system 7 Reconnect the system to its electrical outlet and turn the system on including a...

Page 55: ... swappable The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority should be installed first using the slot priority indicated All other expansion cards should be installed in card priority and slot priority order Table 4 Expansion Card Installation Order Card Priority Card Type Slot Priority M...

Page 56: ...outlet and peripherals 2 Open the system 3 Disconnect any cables connected to the expansion card 4 Lift the expansion card latch out of the slot 5 Grasp the expansion card by its edges and remove it from the expansion card connector 6 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must instal...

Page 57: ...zed in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system in...

Page 58: ... online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The expansion card riser 1 can be used only when both the processors are installed 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet an...

Page 59: ...ized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The expansion card riser 1 can be used only when both the processors are installed 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the sys...

Page 60: ... as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The expansion card riser 1 can be used only when both the processors are installed 1 Turn off the system including any attached p...

Page 61: ... expansion card slot 1 2 expansion card slot 2 3 expansion card slot 3 Figure 26 Removing and Installing the Expansion Card Riser 2 1 power connector for GPU cards 2 expansion card riser 2 3 riser guide back 4 expansion card riser 2 connector 5 riser guide front 61 ...

Page 62: ...n switch 2 expansion card slot 4 3 expansion card slot 5 4 power connector for GPU cards Figure 28 Removing and Installing the Expansion Card Riser 3 1 riser guide front 2 power connector for GPU cards 3 expansion card riser 3 4 expansion card riser 3 connector 5 riser guide back 62 ...

Page 63: ...xpansion card s into the expansion card riser 2 Align the expansion card riser with the connector and the riser guide pin on the system board 3 Lower the expansion card riser into place until the expansion card riser is fully seated in the connector 4 Close the system 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 6 Install any device driv...

Page 64: ... product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Remove the...

Page 65: ...e due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system 3 Slide in and align the vFlash media unit toward the back of chassis 4 Connect the cable to the vFlash media unit 5 Replac...

Page 66: ... covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Remove the expansion card riser 3 and any card s installed in the riser 4 Locate the internal dual SD module installed on the J_IDSDM connector on the system boa...

Page 67: ...cing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Remove the expansion card riser cage 3 and any card s installed in the riser 4 Locate the J_IDSDM connector on the syst...

Page 68: ... service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE To use an SD card with your system ensure that the ...

Page 69: ...came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Remove the cooling shroud 4 Remove the expansion card riser 1 5 Push down the two release levers at the edge of the card to disengage the card from the connector 6 Angle the card so that the other end of the card disengages from the...

Page 70: ...d 10 Close the system 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Network Daughter Card Removing The Network Daughter Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telepho...

Page 71: ...ad and follow the safety instructions that came with the product 1 Angle the card so that the RJ 45 connectors fit through the slot in the back panel 2 Align the captive screws at back end of the card with the captive screw sockets on the system board 3 Press the touch point on the card until the card connector is firmly seated on the system board connector 4 Using a 2 Phillips screwdriver tighten...

Page 72: ... the system BIOS using the Lifecycle Controller 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from the power source press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover 3 Open the system 4 Remove the cooling shroud WARNING The heat sink and processor ...

Page 73: ... suddenly if not firmly grasped 8 Position your thumb firmly over the processor socket release lever near the unlock icon and release the lever from the locked position by pushing down and out from under the tab 9 Similarly position your thumb firmly over the processor socket release lever near the lock icon and release the lever from the locked position by pushing down and out from under the tab ...

Page 74: ... and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor NOTE If you are permanently removing a processor you must install a processor DIMM blank in the vacant socket to ensure proper system cooling The processor...

Page 75: ...ne or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If you are installing a single processor it must be installed in socket CPU1 1 Before upgrading your system download the latest system BIOS version from support dell com and follow the instructions in...

Page 76: ...11 Similarly rotate the socket release lever near the unlock icon until it is locked in position 12 Using a clean lint free cloth remove the thermal grease from the heat sink CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket 13 Open the grease applicator included with your processor kit and apply all of the thermal gr...

Page 77: ...ply if the load falls below 20 You can configure the Hot Spare feature using the iDRAC settings For more information on iDRAC settings see the iDRAC7 User s Guide at support dell com manuals Removing An AC Power Supply CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as ...

Page 78: ...output power NOTE The maximum output power shown in Watts is listed on the power supply label 2 If applicable remove the power supply blank 3 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place NOTE If you unlatched the cable management arm re latch it For information about the cable management arm see the system s rack document...

Page 79: ...t Requirements Supply voltage 48 60 V DC Current consumption 32 A maximum Kit Contents Dell part number 6RYJ9 terminal block or equivalent 1 6 32 nut equipped with lock washer 1 Required Tools Wire stripper pliers capable of removing insulation from size 10 AWG solid or stranded insulated copper wire NOTE Use alpha wire part number 3080 or equivalent 65 30 stranding Required Wires One UL 10 AWG 2 ...

Page 80: ...o servicing that is not authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product 1 Strip the insulation from the ends of the DC power wires exposing approximately 13 mm 0 5 inch of copper wire WARNING Reversing polarity when connecting DC power wires can permanently damage the power supply or the system 2 Insert the copper ends into the ...

Page 81: ...ot authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product CAUTION The system requires one power supply for normal operation On power redundant systems remove and replace only one power supply at a time in a system that is powered on NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supp...

Page 82: ... maximum output power NOTE The maximum output power shown in Watts is listed on the power supply label 2 If applicable remove the power supply blank 3 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place NOTE If you unlatched the cable management arm re latch it For information about the cable management arm see the system s rack...

Page 83: ...pply blank align the blank with the power supply bay and insert it into the chassis until it clicks into place System Battery Replacing The System Battery WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional information CAUTION Many rep...

Page 84: ...abs at the negative side of the connector 7 To install a new system battery support the battery connector by pressing down firmly on the positive side of the connector 8 Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector 9 Press the battery straight down into the connector until it snaps into place 10 Install the cooling shroud 11 Close t...

Page 85: ...s and disconnect the system from the electrical outlet 3 Open the system CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 4 Remove the cooling shroud 5 Remove the cooling f...

Page 86: ...e by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Use the hooks at the base of the chass...

Page 87: ...o servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplan...

Page 88: ... Removing and Installing the Optional 2 5 Inch x2 Hard Drive Backplane back 1 pass through I2C cable 2 I2C cable 3 sideband cable 4 hard drive backplane back 5 SAS SATA connectors 2 6 SAS cable 7 release pin 88 ...

Page 89: ...ized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system 3 Align the notc...

Page 90: ... Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system CAUTION Do not use excessive force when removing the control panel cable as it can damage the connectors 4 Disconnect the control panel cable from the...

Page 91: ...ackplane by pushing on the center of the connector 9 Close the system 10 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 11 If applicable install the front bezel Removing The I O Panel CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your produc...

Page 92: ...t bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Fold the label around the cable 5 Push the cable until the cable passes completely through the channel CAUTION To prevent damage to the I O cable you must release the locking tab before removing or installing the I O cable from the connector on t...

Page 93: ...upply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 If installed remove the front bezel 3 Open the system 4 Remove the following a cooling shroud b cooling fan assembly c power supply s d all expansion card risers e ...

Page 94: ...ystem board from the chassis CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 7 Grasp the system board holder lift the blue release pin and slide the system board toward the front of the system Figure 50 Removing and Installing the System Board 1 system board 2 system board holder 3 release pin 4 support bracket present on certain systems only...

Page 95: ...k s b memory modules and memory module blanks c network daughter card CAUTION Do not lift the system board assembly by grasping a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis 3 Hold the touch points and lower the system board into the chassis 4 Push the system board toward the back of th...

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Page 97: ...securely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting The Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate diagnostic test If the tests run successfully the problem is not related to video hardware If the tests fail see Ge...

Page 98: ... for any system messages pertaining to the NIC controller 3 Check the appropriate indicator on the NIC connector If the link indicator does not light check all cable connections If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation If applicable change the autonegotiation setting Use ...

Page 99: ...em CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1...

Page 100: ...efective battery Troubleshooting Power Supplies CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the saf...

Page 101: ...ripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Turn on the system and attached peripherals and note the messages on the screen If an error message is displayed indicating a fault with a specific memory module go to step 12 4 Enter the System Setup and check the system memory setting Make any changes to the memory settings if ...

Page 102: ...CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE...

Page 103: ...le is properly connected to the drive 9 Close the system If the problem is not resolved see Getting Help Troubleshooting A Tape Backup Unit CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to serv...

Page 104: ...card are installed and are configured correctly See the operating system documentation for more information 4 Restart the system and enter the System Setup 5 Verify that the controller is enabled and the drives are displayed in the System Setup If the problem persists try troubleshooting the expansion cards or see Getting Help Troubleshooting A Storage Controller CAUTION Many repairs may only be d...

Page 105: ... instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card 1 Run the appropriate diagnostic test For more information see Using System Diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system 4 Ensure that each expansion card is f...

Page 106: ...covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate diagnostics test See Using System Diagnostics for available diagnostic tests 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system 4 Ensure that the processor and heat sink are properly installed 5 Close the system 6 Run t...

Page 107: ...ne Diagnostics User s Guide under Software Serviceability Tools at support dell com manuals Dell Embedded System Diagnostics NOTE Also known as Enhanced Pre boot System Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to Run tests automatically or in an interactive mode Repeat tests Display or save test resul...

Page 108: ...tatus information of all detected devices Results Displays the results of all tests that are executed System Health Provides the current overview of the system performance Event Log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the Dell Enhanced Pre boot...

Page 109: ...System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 4 6 The password feature is disabled pins 2 4 iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR default The configuration settings are retained at system boot pins 1 3 The configuration settings are cleared at the next system boot pins 3 5 109 ...

Page 110: ..._CD Optical drive SATA connector 3 J_SATA_TBU Tape backup unit SATA connector 4 J_BP0 Optical drive power connector 5 J_TBU Tape backup unit power connector 6 J_PS1 PSU 1 power connector 7 J_IDSDM Internal dual SD module connector 8 J_NDC Network daughter card connector 9 J_RISER_3A Riser 3 connector 10 J_RISER_3B Riser 3 connector 110 ...

Page 111: ...ID 25 BAT Battery connector 26 CPU2 Processor socket 2 27 B10 B6 B2 B9 B5 B1 Memory module sockets 28 J_BP3 Backplane power connector 29 J_BP_SIG3 Backplane signal connector 3 30 J_FAN2U_6 Cooling fan connector 31 J_BP_SIG2 Backplane signal connector 2 32 J_FAN2U_5 Cooling fan connector 33 J_BP2 Backplane power connector 34 J_FAN2U_4 Cooling fan connector 35 A10 A6 A2 A9 A5 A1 B3 B7 B11 B4 B8 B12 ...

Page 112: ...nnect the system from the electrical outlet 2 Open the system 3 Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 4 Close the system The existing passwords are not disabled erased until the system boots with the Jumper on pins 2 and 4 However before you assign a new system and or setup password you must move the jumper back to pins 4 and 6 NOTE If you assign a new system...

Page 113: ...l length x16 link NOTE To use slots 1 through 4 both the processors must be installed Slot 5 One full height full length x8 link Riser 3 Slot 6 One full height full length x16 link Memory Architecture 800 MT s 1066 MT s 1333 MT s or 1600 MT s DDR3 registered unbuffered or load reduced Error Correcting Code ECC DIMMs Support for advanced ECC or memory optimized operation Memory module sockets Twent...

Page 114: ...our 10 100 1000 Mbps or two 10 100 1000 Mbps and two 100 Mbps 1 Gbps 10 Gbps Serial 9 pin DTE 16550 compatible USB Two 4 pin USB 2 0 compliant Video 15 pin VGA External vFlash card One flash memory card slot with iDRAC7 Enterprise card connector NOTE The card slot is available for use only if the iDRAC7 Enterprise license is installed on your system Front USB One 4 pin USB 2 0 compliant Video 15 p...

Page 115: ...E Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 40 C for a maximum of 10 of its annual operating hours For temperatures between 35 C and 40 C de rate maximum allowable dry bulb temperature by 1 C per 175 m above 950 m 1 F per 319 ft 1 of annual operating hours 5 C to 45 C at 5 to 90 RH with 26 C dew point NOTE Outside the standard operating tem...

Page 116: ... 95 W processor supported on 3 5 inch hard drive chassis Maximum 115 W processor supported on 2 5 inch hard drive chassis Only SSDs are allowed in the hard drive slots at the back of the 3 5 inch hard drive chassis Storage Temperature 40 C to 65 C 40 F to 149 F with a maximum temperature gradation of 20 C per hour 116 ...

Page 117: ...the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately 10 seconds reconnect the power cable and restart the system System Error Messages System messages appear on the monitor to notify you of a possible problem with the system These messages refer...

Page 118: ...stem or an application failed to communicate within the time out period Action Check the operating system application hardware and system event log for exception events ASR0001 Message The watchdog timer reset the system Details The operating system or an application failed to communicate within the time out period The system was reset Action Check the operating system application hardware and sys...

Page 119: ...ing Help CPU0001 Message CPU number has a thermal trip over temperature event LCD Message CPU number has a thermal trip Check CPU heat sink Details The processor temperature increased beyond the operational range Action Review the logs for fan failures If no fan failures are detected check inlet temperature if available and reinstall processor heat sink If the problem persists see Getting Help CPU...

Page 120: ...n on the system 4 If the issue persists see Getting Help CPU0701 Message CPU number protocol error detected LCD Message CPU number protocol error detected Power cycle system Details System event log and operating system logs may indicate that the exception is external to the processor Action 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the ...

Page 121: ... Power cycle system Details System event log and operating system logs may indicate that the exception is external to the processor Action 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn on the system 5 If the issue persis...

Page 122: ...may be necessary for proper operation System functionality may be degraded Action Check if the cable is present then reinstall or reconnect MEM0000 Message Persistent correctable memory errors detected on a memory device at location s location Details This is an early indicator of a possible future uncorrectable error Action Re seat the memory modules If the issue persists see Getting Help MEM0001...

Page 123: ...ly misconfigured or has failed Action Check the memory configuration Re seat the memory modules If the issue persists see Getting Help MEM1208 Message Memory spare redundancy is lost Check memory device at location location LCD Message Memory spare lost on location Power cycle system Details Memory sparing is no longer available Action Re seat the memory modules If the issue persists see Getting H...

Page 124: ...l the device PCI1342 Message A bus time out was detected on a component at slot number Details System performance may be degraded or system may fail to operate Action Cycle input power update component drivers if device is removable reinstall the device PCI1348 Message A PCI parity error was detected on a component at slot number LCD Message PCI parity error on slot number Re seat PCI card Details...

Page 125: ...gure the memory for system operation Action Compare system memory installation to supported system memory configurations PSU0001 Message Power supply number failed LCD Message PSU number failed Check PSU Action Remove and reinstall the power supply If the issue persists see Getting Help PSU0002 Message A predictive failure detected on power supply number LCD Message Predictive failure on PSU numbe...

Page 126: ...sts see Getting Help PSU0032 Message The temperature for power supply number is in a warning range Details System performance may be degraded Action Check the system operating environment including airflow and inlet temperature Check system logs for temperature and thermal component failures PSU0033 Message The temperature for power supply number is outside of the allowable range LCD Message PSU n...

Page 127: ...supply number is rated for value watts LCD Message PSU wattage mismatch PSU number value watts Details Power supplies should be of the same input type and power rating Action Install matched power supplies and review this manual for proper configuration PSU1201 Message Power supply redundancy is lost Details The power supply tries to operate in a degraded state System Performance and power redunda...

Page 128: ...etails An error was reported during a SD card read or write Action Reseat the flash media If the problem persists see Getting Help RFM1014 Message Removable Flash Media name is write protected LCD Message Removable Flash Media name is write protected Check SD Card Details The card is write protected by the physical latch on the SD card A write protected card cannot be used Action If unintended rem...

Page 129: ...The chassis is open while the power is off LCD Message Intrusion detected Check chassis cover Details The chassis was opened while the power was off System security may have been compromised Action Close the chassis and verify hardware inventory Check system logs SEL0006 Message All event logging is disabled Details This message is displayed when all event logging has been disabled by the user Act...

Page 130: ...et temperature is greater than the upper warning threshold LCD Message System inlet temperature is outside of range Details Ambient air temperature is too warm or one or more fans may have failed Action Check the system operating environment and review event log for fan failures TMP0121 Message The system inlet temperature is greater than the upper critical threshold LCD Message System inlet name ...

Page 131: ...n or the operating system For more information see the documentation that accompanied the operating system or application Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Using System Diagnostics chapter for more information about system diagnostics Alert Messages Systems management software generates alert messages for your syst...

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Page 133: ...d service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Select your support category 3 If you are not a U S customer select your country code at the bottom of the support dell com page or select All to see more choices 4 Select the appropriate s...

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