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Dell PowerVault NX3000, Hardware Owner'S Manual

Getting Started With the Dell PowerVault NX3000 is a breeze with our comprehensive user manual. Download it for free from manualshive.com and unlock the full potential of this powerful storage solution. This manual provides step-by-step instructions, ensuring a seamless experience with your NX3000.

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Troubleshooting Your System

149

Troubleshooting Your System

Safety First—For You and Your System

 

WARNING: 

Only trained service technicians are authorized to remove the system 

cover and access any of the components inside the system. Before you begin this 
procedure, review the safety instructions that came with the system.

Troubleshooting System Startup Failure

If your system halts during startup prior to video imaging or LCD messaging, 
especially after installing an operating system or reconfiguring your system’s 
hardware, check for the following conditions.

•

If you boot the system in BIOS boot mode after installing an operating 
system in UEFI boot mode, the system will hang. The reverse is also true. 
You must boot to the same boot mode in which you installed the operating 
system. See "Using the System Setup Program and UEFI Boot Manager."

•

Invalid memory configurations could cause the system to halt at startup 
without any video output. See "System Memory."

For all other startup issues, note the LCD panel messages and any system 
messages that appear on-screen. See "LCD Status Messages" and "System 
Messages" for more information.

Troubleshooting External Connections

Ensure that all external cables are securely attached to the external connectors 
on your system before troubleshooting any external devices. See Figure 1-1 
and Figure 1-4 for the front- and back-panel connectors on your system.

Troubleshooting the Video Subsystem 

1

Check the system and power connections to the monitor.

2

Check the video interface cabling from the system to the monitor.

3

If two monitors are attached to the system, disconnect one monitor. 

Summary of Contents for PowerVault NX3000

Page 1: ...Dell PowerVault NX3000 Systems Hardware Owner s Manual ...

Page 2: ...eserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerVault are trademarks of Dell Inc Microsoft Windows and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade ...

Page 3: ...een 15 Setup Menu 16 View Menu 16 Hard Drive Indicator Patterns for RAID 18 Back Panel Features and Indicators 19 Power Indicator Codes 21 NIC Indicator Codes 22 LCD Status Messages 23 Viewing Status Messages 23 Removing LCD Status Messages 23 System Messages 37 Warning Messages 53 Diagnostics Messages 53 Alert Messages 53 Other Information You May Need 54 ...

Page 4: ...een 60 SATA Settings Screen 60 Boot Settings Screen 61 Integrated Devices Screen 62 PCI IRQ Assignments Screen 63 Serial Communication Screen 63 Embedded Server Management Screen 64 Power Management Screen 65 System Security Screen 66 Exit Screen 67 Entering the UEFI Boot Manager 68 Using the UEFI Boot Manager Navigation Keys 68 UEFI Boot Manager Screen 69 UEFI Boot Settings Screen 69 System Utili...

Page 5: ...ning the System 78 Closing the System 78 Hard Drives 79 Mixed SAS SATA Hard Drive Configurations 80 Removing a Hard Drive Blank 80 Installing a Hard Drive Blank 81 Removing a Hot Swap Hard Drive 81 Installing a Hot Swap Hard Drive 81 Removing a Hard Drive From a Hard Drive Carrier 82 Installing a Hard Drive Into a Hard Drive Carrier 83 Power Supplies 85 Removing a Power Supply 85 Replacing a Power...

Page 6: ...1 Installing an iDRAC6 Enterprise Card 91 Removing an iDRAC6 Enterprise Card 93 VFlash Media Optional 94 NIC Hardware Key 94 Cooling Shroud 95 Removing the Cooling Shroud 96 Installing the Cooling Shroud 97 Cooling Fans 97 Removing a Cooling Fan 97 Replacing a Cooling Fan 98 Removing the Fan Bracket 99 Replacing the Fan Bracket 100 Optical Drive 100 Removing the Optical Drive 100 Installing the Op...

Page 7: ...6 Expansion Card Installation Guidelines 116 Installing an Expansion Card 117 Removing an Expansion Card 119 Removing Expansion Card Riser 1 120 Replacing Expansion Card Riser 1 121 Removing Expansion Card Riser 2 122 Replacing Expansion Card Riser 2 123 Removing Expansion Card Riser 2 From the Expansion Card Bracket 124 Replacing the Riser 2 Board on the Expansion Card Bracket 125 System Memory 1...

Page 8: ...cedure 143 Removing the SAS Backplane 143 Installing a SAS Backplane 144 System Board Service Only Procedure 145 Removing the System Board 145 Installing the System Board 147 4 Troubleshooting Your System 149 Safety First For You and Your System 149 Troubleshooting System Startup Failure 149 Troubleshooting External Connections 149 Troubleshooting the Video Subsystem 149 Troubleshooting a USB Devi...

Page 9: ...rive 159 Troubleshooting a Tape Backup Unit 160 Troubleshooting a Hard Drive 161 Troubleshooting a Storage Controller 162 Troubleshooting Expansion Cards 163 Troubleshooting the Processor s 165 5 Running the System Diagnostics 167 Using Dell Diagnostics 167 Embedded System Diagnostics Features 167 When to Use the Embedded System Diagnostics 168 Running the Embedded System Diagnostics 168 Embedded ...

Page 10: ...ts 170 6 Jumpers and Connectors 171 System Board Jumpers 171 System Board Connectors 173 SAS Backplane Board Connectors 175 Expansion Card Riser Board Components and PCIe Buses 176 Disabling a Forgotten Password 178 7 Getting Help 181 Contacting Dell 181 Glossary 183 Index 193 ...

Page 11: ... attached to your system These connections are both secure and temporary and can be disregarded F11 Enters the BIOS Boot Manager or the UEFI Boot Manager depending on your system s boot configuration See Using the System Setup Program and UEFI Boot Manager F12 Enters PXE boot if enabled Ctrl E Enters the iDRAC Configuration Utility which allows access to the system event log SEL and configuration ...

Page 12: ...cator power button The power on indicator lights when the system power is on The power button controls the DC power supply output to the system When the system bezel is installed the power button is not accessible NOTE When powering on the system the video monitor can take up to 25 seconds to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operatin...

Page 13: ...trol panel LCD menu 7 LCD panel Provides system ID status information and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system h...

Page 14: ... and lights amber to indicate an error condition When the system is in standby mode the LCD backlight is off and can be turned on by pressing the Select button on the LCD panel The LCD backlight will remain off if LCD messaging is turned off through the iDRAC utility the LCD panel or other tools 9 Optical drive optional One optional slim line SATA DVD ROM drive or DVD RW drive NOTE DVD devices are...

Page 15: ...ft or Right to view the Home screen Item Buttons Description 1 Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 3 Right Moves the cursor forward in one step increments During message scrolling Press once to increase scrolling speed Press again to stop Press again to return to default scrolling speed Press again to repeat the cycle 4 System ...

Page 16: ... DNS and to view domain addresses Two separate DNS entries are available Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL log This can be useful when trying to match an LCD message with a SEL entry Select Simple to display LCD error messages in a simplified user friendly description See LCD Status Messages for a list of messages in this fo...

Page 17: ...stem Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu see Setup Menu Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu see Setup Menu Option Description ...

Page 18: ...r Drive Status Indicator Pattern RAID Only Condition Blinks green two times per second Identify drive preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time 1 2 3 5 inch carrier 2 5 in ...

Page 19: ... Blinks green slowly Drive rebuilding Steady green Drive online Item Indicator Button or Connector Icon Description 1 PCIe slot 1 PCI Express Generation 2 x4 link expansion slot full height 30 99 cm 12 2 inch length 2 PCIe slot 2 PCIe x4 link Gen 2 expansion slot low profile 24 13 cm 9 5 inch length Drive Status Indicator Pattern RAID Only Condition 15 13 4 12 11 9 7 8 6 1 2 5 3 10 14 ...

Page 20: ...r system within a rack When one of these buttons is pushed the LCD panel on the front and the system status indicator on the back flash blue until one of the buttons is pushed again 8 system status indicator Provides a power on indicator for the back of the system 9 system status indicator connector Connector for attaching a system indicator extension cable that is used on a cable management arm 1...

Page 21: ...hed with the other power supply a High Output 870 W power supply and an Energy Smart 570 W power supply are installed in the same system Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply CAUTION When correcting a power supply mismatch replace only the power supply with the flashing indicator Swapping the oppos...

Page 22: ...22 About Your System Figure 1 5 Power Supply Status Indicator NIC Indicator Codes Figure 1 6 NIC Indicators 1 power supply status 1 link indicator 2 activity indicator 1 1 2 ...

Page 23: ...he error Removing LCD Status Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For other faults you must take action to remove the message from the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off th...

Page 24: ...cycle AC Memory has exceeded allowable temperature and has been disabled to prevent damage to the components Remove AC power to the system for 10 seconds and restart the system See Troubleshooting System Cooling Problems If the problem persists see Getting Help E1210 Motherboard battery failure Check battery CMOS battery is missing or the voltage is outside of the allowable range See Troubleshooti...

Page 25: ...em If the problem persists see Getting Help E122D Memory Regulator Failed Reseat DIMMs One of the memory regulators has failed Reseat the memory modules See Troubleshooting System Memory E122E On board regulator failed Call support One of the on board voltage regulators failed Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help E1310 Fan RPM...

Page 26: ...ng the Processor s and Troubleshooting System Cooling Problems E1418 CPU not detected Check CPU is seated properly Specified processor is missing or bad and the system is in an unsupported configuration Ensure that the specified processor is properly installed See Troubleshooting the Processor s E141C Unsupported CPU configur ation Check CPU or BIOS revision Processors are in an unsupported config...

Page 27: ...om the system See Troubleshooting Power Supplies E1614 Power Supply W error Check power supply Specified power supply has failed See Troubleshooting Power Supplies E1618 Predictive failure on Power Supply W Check PSU A power supply fan failure an over temperature condition or power supply communication error has caused the predictive warning of an impending power supply failure See Troubleshooting...

Page 28: ... that power supplies with matching wattage are installed See the Technical Specifications outlined in your system s Getting Started Guide E1629 Power required PSU wattage Check PSU and config The system configuration requires more power than the power supplies can provide even with throttling Turn off power to the system reduce the hardware configuration or install higher wattage power supplies an...

Page 29: ...at resides in PCI configuration space at bus device function Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards PCI system error on Slot Review clear SEL The system BIOS has reported a PCI system error on a component that resides in the specified slot Reinstall the expansion card riser See Expansion Cards and Expansion Card Risers If the problem ...

Page 30: ...set internal error that resides in bus device function Check the SEL for more information and then clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help E1717 CPU internal error Review clear SEL The system BIOS has determined that the specified processor has had an internal error Check the SEL for more information and then clear ...

Page 31: ... SEL The specified hard drive has experienced a fault See Troubleshooting a Hard Drive E1812 Hard drive removed Check drive The specified hard drive has been removed from the system Information only E1A11 PCI Riser hardware configuration mismatch Reconfigure PCIe risers are not configured correctly Some invalid configurations prevent the system from powering on Reinstall the expansion card riser S...

Page 32: ...If the problem persists see Getting Help E2010 Memory not detected Inspect DIMMs No memory was detected in the system Install memory or reseat the memory modules See Installing Memory Modules or Troubleshooting System Memory E2011 Memory configuration failure Check DIMMs Memory detected but is not configurable Error detected during memory configuration See Troubleshooting System Memory E2012 Memor...

Page 33: ... to the system for 10 seconds and restart the system If the problem persists see Getting Help E2017 Timer refresh failure Power cycle AC Timer refresh failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help E2018 Programmable Timer error Power cycle AC Programmable interval timer error Remove AC power to the system for 10 seconds and res...

Page 34: ...persists see Getting Help E201D Shutdown test failure Power cycle AC BIOS shutdown test failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help E201E POST memory test failure Check DIMMs BIOS POST memory test failure See Troubleshooting System Memory If the problem persists see Getting Help E2020 CPU configuration failure Check screen me...

Page 35: ...error SBE logging and will not log any more SBEs until the system is rebooted represents the memory module implicated by the BIOS Remove AC power to the system for 10 seconds and restart the system If the problem persists see Troubleshooting System Memory E2113 Mem mirror OFF on DIMM Power cycle AC The system BIOS has disabled memory mirroring because it has determined one half of the mirror has h...

Page 36: ...ater than 24 hours of sustained charge If problem persists replace the RAID battery See Installing a RAID Battery W1627 Power required PSU wattage Check PSU and config The system configuration requires more power than what the power supply can provide Turn off power to the system reduce the hardware configuration or install higher wattage power supplies and then restart the system W1628 Performanc...

Page 37: ... to an unsupported memory configuration possibly a faulty or removed memory module The Advanced ECC setting has been disabled Check other messages for a faulty memory module Reconfigure the memory modules for Advanced ECC mode See System Memory Alert Advanced ECC Memory Mode disabled Memory configuration does not support Advanced ECC Memory Mode Advanced ECC Memory Mode was enabled in the system s...

Page 38: ...to the system for 10 seconds and restart the system Alert Node Interleaving disabled Memory configuration does not support Node Interleaving The memory configuration does not support node interleaving or the configuration has changed for example a memory module has failed so that node interleaving cannot be supported The system will run but without node interleaving Ensure that the memory modules ...

Page 39: ...rt Redundant memory disabled Memory configuration does not support redundant memory Memory Mirroring was enabled in the system setup program but the current configuration does not support redundant memory A memory module may be faulty Check the memory modules for failure See Troubleshooting System Memory Reset the memory setting if appropriate See Using the System Setup Program and UEFI Boot Manag...

Page 40: ...on If not an intentional setting check any other system messages for possible causes CPU x installed with no memory Memory modules are required but not installed in the indicated processor s memory slots Install memory modules for the processor See System Memory CPUs with different cache sizes detected Mismatched processors have been installed in the system Ensure that all processors have the same...

Page 41: ...dule configuration for each processor must be identical Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines Embedded NICx and NICy OS NIC ENABLED DISABLED Management Shared NIC ENABLED DISABLED The OS NIC interface is set in BIOS The Management Shared NIC interface is set in management tools Check the system management software or...

Page 42: ...ard found in the Internal_Storage slot The system halted because an invalid PCIe expansion card is installed in the dedicated storage controller slot Remove the PCIe expansion card and install the integrated storage controller in the dedicated slot See Integrated Storage Controller Card Keyboard controller failure Faulty keyboard controller faulty system board See Getting Help Keyboard data line f...

Page 43: ... will run but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines Memory address line failure at address read value expecting value Faulty or improperly installed memory modules See Troubleshooting System Memory Memory double word logic failure at address read value expecting value Faulty ...

Page 44: ...r memory configuration supports the higher frequency See General Memory Module Installation Guidelines Memory tests terminated by keystroke POST memory test was terminated by pressing the spacebar Information only MEMTEST lane failure detected on x Invalid memory configuration A mismatched memory module is installed Ensure that the memory modules are installed in a valid configuration See General ...

Page 45: ...tem Setup Program and UEFI Boot Manager If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help PCI BIOS failed to install PCIe device BIOS Option ROM checksum failure detected during shadowing Cables to expansion card s loose faulty or improperly installed expansion card s Reseat the expansio...

Page 46: ... Module Installation Guidelines Read fault Requested sector not found The operating system cannot read from the hard drive optical drive or USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the optical medium USB medium or device Ensure that the SAS backplane USB or SATA cables are properly connected See Troubleshooting a USB Device T...

Page 47: ...leshooting a USB Device or Troubleshooting a Hard Drive for the appropriate drive s installed in your system Shutdown failure General system error See Getting Help The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check t...

Page 48: ...ometry x x The following DIMMs should match in size and rank count x x Thermal sensor not detected on x A memory module without a thermal sensor is installed in the specified memory slot Replace the memory module See System Memory Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery Time of day not set please run SETUP program Incorrect Time or Date settin...

Page 49: ...configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the system WARNING Modifying could prevent security This message displays during system restart after a TPM configuration command has been entered User interaction is required to proceed Enter I or M to proceed TPM failure A Trusted Platform Module TPM function has failed See Getting Help Table 1 2 S...

Page 50: ...aulty keyboard mouse controller chip Reseat the memory modules See Troubleshooting System Memory If the problem persists see Getting Help Unsupported CPU combination Unsupported CPU stepping detected Processor s is not supported by the system Install a supported processor or processor combination See Processors Unsupported DIMM detected The following DIMM has been disabled x Invalid memory configu...

Page 51: ...tal system error occurred and caused the system to reboot Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System for any faulty components specified in the SEL Warning Control Panel is not installed The control panel is not installed or has a faulty cable connection Install the control panel or check the cable connec...

Page 52: ...Power Supplies Warning PSU mismatch PSU redundancy lost Check PSU A High Output power supply and an Energy Smart power supply are installed in the system at the same time Install two High Output or two Energy Smart power supplies in the system You can also run the system on one power supply until you can obtain two power supplies of the same type See Troubleshooting Power Supplies Warning Unsuppor...

Page 53: ... Running the Embedded System Diagnostics for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Write fault Write fault on selected driv...

Page 54: ...The Getting Started Guide provides an overview of system features setting up your system and technical specifications Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system NOTE Always ch...

Page 55: ...it boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager for more information on this interface You select the boot mode in the Boot Mode field of the Boot Settings screen of the System Setup program See Boot Settings Screen Once you specify the boot mode the system boots in the specified boot mode and you...

Page 56: ... the message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message that the system memory size has changed the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up a...

Page 57: ...ogram defaults are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen Processor Settings Displays information related to processors speed cach...

Page 58: ...agement Displays a screen to configure the front panel LCD options and to set a user defined LCD string See Embedded Server Management Screen Power Management Enables you to manage power usage of the processor s fans and memory modules with preconfigured or customized settings See Power Management Screen System Security Displays a screen to configure the system password and setup password features...

Page 59: ...Video Memory Displays the amount of video memory System Memory Testing Enabled default Specifies whether system memory tests are run at system boot Options are Enabled and Disabled Memory Operating Mode This field displays the type of memory operation if a valid memory configuration is installed When set to Optimizer Mode the memory controllers run independently of each other for improved memory p...

Page 60: ...gy incorporated in the processor NOTE Disable this feature if your system will not be running virtualization software Execute Disable Enabled default Enables or disables Execute Disable Memory Protection Technology Number of Cores per Processor All default If set to All the maximum number of cores in each processor is enabled Turbo Mode If Turbo Boost Technology is supported by the processor s ena...

Page 61: ...operating system files needed for startup are located If Boot Mode is set to UEFI you can access the UEFI boot manager utility by rebooting the system and pressing F11 when prompted to do so Hard Disk Drive Sequence Determines the order in which the BIOS will attempt to boot from hard drives in the system during system startup USB Flash Drive Emulation Type Auto default Determines the emulation ty...

Page 62: ...les or disables the internal USB port Internal SD Card Port Enables or disables the internal SD card port Embedded NIC1 and NIC2 Embedded NIC3 and NIC4 Enables or disables the OS interface of the four embedded NICs The NICs may also be accessed through the system s management controller Embedded Gb NICx NIC1 default Enabled with PXE Other NICs Enabled Enables or disables the embedded NICs Options ...

Page 63: ... Controller Enabled default Enables or disables BIOS support for the integrated video controller NOTE This field can be disabled only if an add in video card is present If this field is disabled remote access features such as virtual KVM are not available Option Description PCIe device Use the and keys to manually select an IRQ for a given device or select Default to allow the BIOS to select an IR...

Page 64: ... console redirection BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails This rate should not be adjusted Remote Terminal Type VT 100 VT220 default Sets the remote console terminal type either VT100 VT220 or ANSI Redirection After Boot Enabled default Enables or disables BIOS console redirection when the operating system is loaded Option...

Page 65: ... control The operating system sets the processor performance based on processor utilization Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance The BIOS sets the processor performance based on processor utilization Maximum Performance sets all fields to Maximum Performance If you select Custom you can configure each o...

Page 66: ... the System Password for more information TPM Security Off default Sets the reporting of the Trusted Platform Module TPM in the system If Off the presence of the TPM is not reported to the operating system If On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements to the TPM during POST If On without Pre boot Measurements the system rep...

Page 67: ...nt operating system the system performs an orderly shutdown before power is turned off When Disabled the button can only turn on system power NMI Button Disabled default CAUTION Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables th...

Page 68: ... BIOS level boot options without rebooting 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager NOTE The system will not respond until the USB keyboard is active If your operating system begins to load before you press F11 allow the system to finish booting and then restart your system and try again Using the UEFI Boot Manager Navigation Keys Keys ...

Page 69: ... to use and press Enter NOTE If you hot add a boot device press ESC to refresh the list of boot options UEFI Boot Settings Enables you to add delete enable or disable boot options change boot order or execute a one time boot option System Utilities Enables you to access the System Setup program System Services and BIOS level boot options Option Description Add Boot Option Adds a new boot option De...

Page 70: ...em Password option When a system password is assigned System Password is Enabled If Password Status is Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password Option Description System Setup Accesses the System Setup program wit...

Page 71: ...tep 5 4 Press Enter 5 To confirm your password type it a second time and press Enter System Password changes to Enabled Exit the System Setup program and begin using your system 6 Either reboot the system now for the password protection to take effect or continue working NOTE Password protection does not take effect until the system reboots Using Your System Password to Secure Your System NOTE If ...

Page 72: ...Enter the System Setup program by pressing F2 during POST 2 Select the System Security screen 3 Verify that the Password Status is Unlocked 4 Type the new system password in the two password fields The System Password field changes to Not Enabled if the password was deleted Disabling the System Password If the system password is already set you can disable it by typing the password during POST and...

Page 73: ...m Setup options If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens The following options are exceptions If System Password is not Enabled and is not locked through the Password Status option you can assign a system password You cannot disable or change an existing system password NOTE You can use the Password Status option in...

Page 74: ...or disable IPMI over LAN Enable a LAN Platform Event Trap PET destination Attach or detach the Virtual Media devices Change the administrative username and password and manage user privileges View System Event Log SEL messages or clear messages from the log For additional information on using iDRAC6 see the documentation for iDRAC6 and systems management applications Entering the iDRAC Configurati...

Page 75: ... Phillips screwdrivers Wrist grounding strap T8 T10 and T15 Torx drivers Inside the System WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system ...

Page 76: ...o 18 total 9 for each processor 5 processors 1 or 2 6 power supply bays 2 7 riser 2 PCIe slots 3 and 4 8 riser 1 PCIe slots 1 and 2 9 iDRAC6 Enterprise card optional 10 integrated storage controller card 11 SAS backplane 12 SAS or SATA hard drives up to 8 13 RAID battery PERC only 14 flex bay for optional tape backup unit 15 control panel 16 slimline optical drive optional 11 14 7 10 1 9 8 5 6 3 4...

Page 77: ...through the front bezel See Figure 3 2 Removing the Front Bezel 1 Using the system key unlock the bezel 2 Pull up on the release latch next to the key lock 3 Rotate the left end of the bezel away from the system to release the right end of the bezel 4 Pull the bezel away from the system See Figure 3 2 Figure 3 2 Removing the Front Bezel 1 release latch 2 bezel 3 hinge tabs 4 key lock 4 1 3 2 ...

Page 78: ...ystem by yourself Opening the System 1 Unless you are installing a hot swappable component such as a cooling fan or power supply turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the latch release lock counter clockwise to the unlocked position See Figure 3 3 3 Lift up on the latch on top of the system and slide the cover bac...

Page 79: ... system and connect to the system board through the SAS backplane Hard drives are supplied in special hot swappable hard drive carriers that fit in the hard drive bays CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hot swap drive removal and i...

Page 80: ...xed hard drive configurations of SAS and SATA drives are allowed In this configuration two SAS drives must be installed in hard drive slots 0 and 1 only The remaining slots can have SATA drives installed Removing a Hard Drive Blank CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed 1 Remove the front bezel See Removing the Front Bezel 2 Grasp the f...

Page 81: ...he drive is powered down When the drive indicators are off the drive is ready for removal 3 Press the button on the front of the drive carrier and open the drive carrier release handle to release the drive See Figure 3 5 4 Slide the hard drive out until it is free of the drive bay CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed 5 Insert a drive ...

Page 82: ...on the front of the drive carrier and open the handle b Insert the hard drive carrier into the drive bay until the carrier contacts the backplane c Close the handle to lock the drive in place 4 If applicable install the bezel See Installing the Front Bezel Removing a Hard Drive From a Hard Drive Carrier Remove the screws from the slide rails on the hard drive carrier and separate the hard drive fr...

Page 83: ...ith the connector end of the drive at the back See Figure 3 6 2 Align the screw holes on the hard drive with the back set of holes on the hard drive carrier When aligned correctly the back of the hard drive will be flush with the back of the hard drive carrier 3 Attach the four screws to secure the hard drive to the hard drive carrier ...

Page 84: ...84 Installing System Components Figure 3 6 Installing a Hard Drive into a Drive Carrier 1 hard drive carrier 2 screws 4 3 hard drive 4 SAS screw hole 1 3 2 4 ...

Page 85: ...g a Power Supply CAUTION If troubleshooting a power supply mismatch error replace only the power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown To change from a High Output configuration to an Energy Smart configuration or vice versa you must power down the system NOTE You may have to unla...

Page 86: ...the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place See Figure 3 7 NOTE If you unlatched the cable management arm in step 2 of the previous procedure relatch it For information about the cable management arm see the system s rack documentation 3 Connect the power cable to the power supply and plug the cable into a power outlet CAUTION...

Page 87: ...ling a second power supply Installing the Power Supply Blank NOTE Install the power supply blank only in the second power supply bay To install the power supply blank align the blank with the power supply bay and insert it into the chassis until it clicks into place Internal SD Module Installing the Internal SD Module WARNING Only trained service technicians are authorized to remove the system cov...

Page 88: ... on the control panel board See Figure 3 8 5 Close the system See Closing the System 6 Reconnect the system and peripherals to their power sources and turn them on 1 latch 2 internal SD module 3 SD flash card 4 SD card slot SD connector 5 release tab 6 internal SD module cable 7 internal SD module connector 8 control panel board 5 2 4 8 3 6 1 7 ...

Page 89: ...wer sources and turn them on Internal SD Flash Card Installing the Internal SD Flash Card WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system NOTE To use an SD card with your system ensure that the internal SD card port is enable...

Page 90: ...oot device security key or mass storage device The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup program See Using the System Setup Program and UEFI Boot Manager To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup program WARNI...

Page 91: ...rized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Remove the plastic filler plug for the iDRAC6 Enterprise port from the sys...

Page 92: ...is fully seated See Figure 3 10 When the front of the card is fully seated the plastic standoffs snap over the edge of the card 6 Reinstall all expansion cards in expansion card riser 1 See Installing an Expansion Card 7 Close the system See Closing the System 8 Reconnect the system and peripherals to their power sources and turn them on Figure 3 10 Removing and Installing the iDRAC6 Enterprise Ca...

Page 93: ... Media Optional 5 If present disconnect the Ethernet cable from the iDRAC6 Enterprise card 6 Remove the iDRAC6 Enterprise card a Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs b As the card releases from the standoffs the connector under the card disengages from the system board connector c Slide the card a...

Page 94: ...e card slot NIC Hardware Key iSCSI and other future functionalities for the system s embedded NICs are enabled by installing an optional NIC hardware key in the ISCSI_KEY socket on the system board WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that ...

Page 95: ... trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow the memory modules to cool before handling them CAUTION Never operate your system ...

Page 96: ...eripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Use the lift handles on the cooling shroud to lift the shroud out of the system See Figure 3 12 Figure 3 12 Removing and Installing the Cooling Shroud 1 lift handles 2 alignment tabs 3 processors 1 2 3 ...

Page 97: ... fan NOTE In the event of a problem with a particular fan the fan s number is referenced by the system s management software allowing you to easily identify and replace the proper fan Removing a Cooling Fan WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructi...

Page 98: ...nds of the fan and lift the fan straight up from the fan bracket See Figure 3 13 Figure 3 13 Removing and Installing a Cooling Fan Replacing a Cooling Fan 1 Align the fan plug with the connector at the base of the fan bracket and lower the fan into the bracket until the fan is fully seated See Figure 3 13 2 Close the system See Closing the System 1 fan 2 fan release handle 3 fan bracket 1 3 2 ...

Page 99: ...Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Optional Remove the fans from the fan bracket See Removing a Cooling Fan 4 Lift the release latches on each end of the fan bracket and lift the bracket out of the system See Figure 3 14 Figure 3 14 Removing and Installing the Processor Fan Bracket 1...

Page 100: ...ove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System 3 Disconnect the optical drive cable from the back of the optical drive 4 To remove the ...

Page 101: ...optical drive to the system board connectors a Connect the power cable to the DVD TBU_PWR connector on the front of the system board below the fan bracket See Figure 6 2 for the location of the connector b Route the interface cable along the inside right wall of the chassis See Cable Routing and Figure 3 17 for the 3 5 inch backplane chassis c Connect the cable to the SATA_A connector on the syste...

Page 102: ...102 Installing System Components Figure 3 15 Removing and Installing the Optical Drive 1 optical drive 2 optical drive interface cable 3 power cable 4 optical drive release tab 4 1 2 3 ...

Page 103: ...talling System Components 103 Figure 3 16 Routing the Optical Drive Cable 3 5 inch Hard Drive Chassis 1 optical drive connector 2 DVD TBU_PWR connector 3 SATA_A connector 4 cable retention bracket 1 4 3 2 ...

Page 104: ...onal internal tape backup unit can be installed in a chassis that has a flex bay The tape backup unit connects either to the SATA controller on the system board for a SATA device or to the SCSI controller expansion card for a SCSI device 1 optical drive connector 2 DVD TBU_PWR connector 3 cable retention bracket 4 SATA_A connector 1 3 4 2 ...

Page 105: ... peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System 3 Remove the blank tray from the flex bay by squeezing the blue release tabs at the back of the tray and pushing the tray out of the system 4 Using a Phillips screwdriver disassemble the blank tray For 3 5 inch hard drive systems remove the blank from the tray See Figure 3 18 5 For a SCSI tap...

Page 106: ...Align the tape backup unit with the flex bay and slide the unit in until the locking mechanism engages See Figure 3 19 8 If you are installing a SCSI tape backup unit install the SCSI controller expansion card in one of the expansion card slots See Installing an Expansion Card 9 Connect the power cable to the power connector on the back of the tape backup unit 1 drive blank 2 screws 4 3 tray 4 tap...

Page 107: ...to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System 3 For a SATA tape backup unit disconnect the power and data cables from the back o...

Page 108: ...udes a dedicated expansion card slot on riser 1 for an integrated storage controller card that provides the storage subsystem for your system s internal hard drives The controller supports SAS and SATA hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system 1 tape backup unit 2 interface power...

Page 109: ...rd can cause data loss if the dirty cache LED on the card is lit The LED indicates that data is still cached in controller memory and the data was not cleared at system shutdown 5 If necessary disconnect the RAID battery cable from the controller 6 Bend both card edge guides outward and pull the storage controller card out of the connector See Figure 3 20 7 Bend outward on both card edge guides to...

Page 110: ... the SAS_1 cable to the controller s SAS_1 connector NOTE Be sure to connect the cable according to the connector labels on the cable The cables are not operational if reversed 5 For a battery cached PERC controller install the RAID battery See Installing a RAID Battery 1 dedicated storage controller card connector 2 riser 1 3 integrated storage controller card 4 RAID battery connector PERC only 5...

Page 111: ...nd if applicable connect the SAS B cable to the SAS B connector on the backplane 8 Close the system See Closing the System 9 Reconnect your system and peripherals to their electrical outlets and turn on the system Figure 3 21 Storage Controller Card Cabling 3 5 inch Hard Drive Chassis 1 RAID battery PERC only 2 SAS B connector on backplane 3 SAS A connector on backplane 4 cable retention bracket 5...

Page 112: ...ling Six 3 5 inch Hard Drive Chassis 1 RAID battery PERC only 2 SAS B connector on backplane 3 SAS A connector on backplane 4 cable retention bracket 5 integrated storage controller card 6 SAS_0 connector 7 SAS_1 connector 8 RAID battery connector PERC only 2 7 4 3 5 1 6 8 ...

Page 113: ...rd Removing a RAID Battery 1 Pull back gently on the right edge of the battery bay and draw out the RAID battery from the battery carrier 2 Disconnect the cable between the RAID battery and the storage controller card See Figure 3 24 1 RAID battery PERC only 2 SAS A connector on backplane 3 cable retention bracket 4 integrated storage controller card 5 SAS_0 connector 6 RAID battery connector PERC...

Page 114: ...D battery into the left side of the battery bay See Figure 3 24 4 Rotate the right side of the battery down and press into the locked position 5 If not already done route the battery cable through the right chassis wall See Cable Routing 6 Connect the battery cable to the battery connector on the storage controller See Figure 3 20 Figure 3 24 Removing or Installing a RAID Battery 1 RAID battery 2 ...

Page 115: ...cooling shroud See Removing the Cooling Shroud 2 Remove the cooling fan bracket See Removing the Fan Bracket 3 Press outward on the blue release latch on the cable retention bracket and slide the bracket back until the tabs at the bottom of the bracket clear the chassis See Figure 3 25 4 Lift the cable retention bracket off the chassis wall Figure 3 25 Removing and Installing the Cable Retention B...

Page 116: ...lots The optional expansion card riser 2 provides one PCIe x16 link Gen 2 expansion slot CAUTION Expansion cards can only be plugged into the slots on the expansion card risers Do not plug any expansion cards into the riser connectors on the system board To identify expansion slots see Expansion Card Riser Board Components and PCIe Buses Expansion Card Installation Guidelines Observe the following...

Page 117: ...riority order Table 3 1 Expansion Card Installation Order Installing an Expansion Card WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system NOTE Before installing any expansion cards see Expansion Card Installation Guidelines NOTE...

Page 118: ... and dirt out of the system and aid in proper cooling and airflow inside the system 5 Install the expansion card a If the expansion card is 24 13 cm 9 5 inch align its front edge with the front card guide See Figure 3 26 b Position the expansion card so that the card edge connector aligns with the expansion card connector on the expansion card riser board c Insert the card edge connector firmly in...

Page 119: ...e expansion card a Open the expansion card latch at the back of the system chassis See Figure 3 26 b Grasp the expansion card by its top corners and carefully pull the card from the expansion card connector 5 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an...

Page 120: ...th the system NOTE You must remove all expansion cards from the expansion card riser before removing the riser from the system NOTE The system will not start with a riser board removed 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 78 3 Disconnect all cables connected to the expansion ca...

Page 121: ...7 Replacing Expansion Card Riser 1 NOTE The system will not start with a riser board removed 1 Aligning the pin collar over the mounting pin on the system board lower expansion card riser 1 until the board connector is firmly seated into the system board socket See Figure 3 27 2 Reinstall any expansion cards See Installing an Expansion Card 3 Reconnect all expansion card cables 4 Close the system ...

Page 122: ...edure review the safety instructions that came with the system NOTE You must remove all expansion cards from the expansion card riser before removing the riser from the system NOTE The system will not start with an expansion card riser removed 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 1 rel...

Page 123: ...assis See Figure 3 28 Replacing Expansion Card Riser 2 1 Align the guides on each end of expansion card riser 2 with the mounting pins on the system board and lower the riser into the system until the latches on the riser the engage See Figure 3 28 2 Reinstall any expansion cards See Installing an Expansion Card 3 Reconnect all expansion card cables 4 Close the system See Closing the System 5 Reco...

Page 124: ...ed peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Remove any expansion cards from the expansion card riser 2 See Removing an Expansion Card 4 Remove expansion card riser 2 See Removing Expansion Card Riser 2 1 expansion card riser 2 2 release latch 3 pin collars 2 4 mounting pins 2 5 riser 2 connector on system board 1 3 2 4 5 ...

Page 125: ...g tab hooks c Lift the riser board from the bracket Replacing the Riser 2 Board on the Expansion Card Bracket 1 Place the riser board in the expansion card bracket so that the four tab hooks are fully inserted through the tab slots on the riser board See Figure 3 29 2 Slide the riser board into the tab hooks 3 Using a Phillips screwdriver secure the board with the Phillips screw 1 expansion card b...

Page 126: ...hannel is marked with white release levers The maximum memory that is supported on your system varies according to the types and sizes of memory modules being used Single rank and dual rank RDIMMs of sizes 2 GB 4 GB and 8 GB when available are supported for a total of up to 144 GB Quad rank RDIMMs two per channel are supported for a total of up to 96 GB 1 GB and 2 GB UDIMMs are supported for a tot...

Page 127: ... or x8 DRAM device widths The memory speed of each channel depends on the memory configuration For single or dual rank memory modules One memory module per channel supports up to 1333 MHz Two memory modules per channel supports up to 1067 MHz Three memory modules per channel are limited to 800 MHz regardless of memory module speed For quad rank memory modules One memory module per channel supports...

Page 128: ...st channel Mirroring must be enabled in the System Setup program In a mirrored configuration the total available system memory is one half of the total installed physical memory Optimizer Independent Channel Mode In this mode all three channels are populated with identical memory modules This mode permits a larger total memory capacity but does not support SDDC with x8 based memory modules A minim...

Page 129: ...lable Memory GB Physical Memory GB Available Memory GB Optimizer 2 GB X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X 2 4 6 4 8 12 12 18 all 4 8 12 8 16 24 24 36 all 4 GB X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X 4 8 12 8 16 24 24 36 all 8 16 24 16 32 48 48 72 all 8 GB1 X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X 8 16 24 16 32 48 48 7...

Page 130: ... 2 4 6 8 16 24 4 8 12 4 GB vacant X X X X X X X X X X X X 8 16 24 4 8 12 16 32 48 8 16 24 8 GB1 vacant X X X X X X X X X X X X 16 32 48 8 16 24 32 64 96 16 32 48 1 When available 2 Requires x4 or x8 based memory modules Table 3 2 Sample RDIMM Single and Dual Rank Memory Configurations Per Processor continued Memory Mode Memory Module Size Memory Sockets Single Processor Dual Processor 1 4 7 2 5 8 ...

Page 131: ...s to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module Memory Mode Memory Module Size Memory Sockets Single Processor Dual Processor 1 4 7 2 5 8 3 6 9 Physical Memory GB Available Memory GB Physical Memory GB Available Memory GB Optimizer 1 GB X X X X X X X X X X X X X X X X 1 2 3 4 6 all 2 4 6 8 12 all 2 GB X X X X X X X X...

Page 132: ...re 3 30 Figure 3 30 Installing and Removing a Memory Module CAUTION Handle each memory module only by the card edges ensuring not to touch the components on the module 6 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket NOTE The memory module socket has an alignment key that allows you to install the memory module...

Page 133: ...ed properly Repeat step 2 through step 12 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 14 Run the system memory test in the system diagnostics See Running the Embedded System Diagnostics Removing Memory Modules WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Befo...

Page 134: ...from support dell com and follow the instructions included in the compressed download file to install the update on your system 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System 4 Remove the cooling shroud See Removing the Cooling Shroud WARNING The heat sink and processor are hot to the touch for ...

Page 135: ...e lever can spring up suddenly if not firmly grasped 9 Position your thumb firmly over the processor socket release lever and release the lever from the locked position Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 32 10 Rotate the processor shield upward and out of the way See Figure 3 32 1 heat sink 2 release lever 2 1 2 ...

Page 136: ...r out of the socket and leave the release lever up so that the socket is ready for the new processor If you are permanently removing the processor you must install a processor blank and a heat sink blank in the CPU2 socket to ensure proper system cooling Adding the blanks is similar to installing a processor See Installing a Processor 1 socket release lever 2 processor 3 processor shield 4 notch i...

Page 137: ... the processor Be careful not to bend the pins in the socket a With the release lever on the processor socket in the open position align the processor with the socket keys and set the processor lightly in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket b Close the processor shield c Rotate the socket release lev...

Page 138: ...he safety instructions that came with the system WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system S...

Page 139: ...7 Replace the fan bracket See Replacing the Fan Bracket 8 Close the system See Closing the System 9 Reconnect the system to the electrical outlet and turn the system on including any attached peripherals 10 Enter the System Setup program to confirm that the battery is operating properly See Entering the System Setup Program 11 Enter the correct time and date in the System Setup program s Time and ...

Page 140: ...Disconnect the display module cable from the control panel board See Figure 3 34 4 Using a knife or a small flat blade screwdriver insert the blade beneath the front panel of the display and slide the blade across the bottom to lift the panel outward See Figure 3 34 5 Bend the panel upward to allow access to the mounting screws 6 Using a T10 Torx driver remove the two screws that secure the displa...

Page 141: ...he components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system See Opening the System 1 front panel screw Torx 2 display module cable 3 control panel board 4 control panel cable 5 mounting screws 3 Torx 6 dis...

Page 142: ...g a T10 Torx driver remove the three screws that secure the control panel board to the system chassis and remove the board Installing the Control Panel Board 1 Install the front panel screw in the screw hole located beneath the left USB connector See Figure 3 34 2 Install the control panel board in the system chassis and secure with the three Torx screws See Figure 3 34 3 Connect the display modul...

Page 143: ... the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal to ensure that you can replace them in the same locations 4 Remove all hard drives See Removing a Hot Swap Hard Drive 5 Disconnect the power cable from the end of the SAS backplane 6 Disconnect the SAS data cables from the backplane 7 Remove the SAS backplane from...

Page 144: ...onents on the face of the board b Align the slots in the backplane with the retention hooks on the back of the drive bays then move the backplane forward until the retention hooks fit through the slots in the backplane See Figure 3 35 1 drive bays 2 SAS backplane board 3 power cable from system board 4 SAS A cable 5 SAS B cable 6 securing slots 8 7 securing tabs 7 8 SAS backplane board release tab...

Page 145: ...r your data before you can access the encrypted data on your hard drives See the documentation for your encryption software for more information NOTE After replacing the system board you are required to update the Unified Server Configurator repository to the latest software to restore full functionality See the Unified Server Configurator user documentation for more information 1 Turn off the sys...

Page 146: ...ont of the system and slide the backplane upward d When the backplane cannot slide upward any farther pull the backplane toward the back of the system to remove it from the retention hooks e Lift the board out of the system being careful to avoid damaging components on the face of the board f Place the SAS backplane face down on a work surface 10 Disconnect all cables from the system board 11 Remo...

Page 147: ...ssors and heat sinks to the new system board See Removing a Processor 4 Remove the memory modules and transfer them to the same locations on the new board See Removing Memory Modules and Installing Memory Modules 5 Install the new system board a Angle the system board as you lower it into the chassis and set the board flat inside the chassis b Maneuver the system board so that all of the retention...

Page 148: ...0 Reconnect all power and interface cables see Figure 6 2 for the locations of the connectors on the system board 11 If removed reinstall the SAS backplane and all hard drives See System Board Service Only Procedure 12 Install all expansion cards See Installing an Expansion Card 13 If applicable transfer the iDRAC6 Enterprise card to the new system board See Installing an iDRAC6 Enterprise Card 14...

Page 149: ... must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager Invalid memory configurations could cause the system to halt at startup without any video output See System Memory For all other startup issues note the LCD panel messages and any system messages that appear on screen See LCD Status Messages and System Messages for ...

Page 150: ...he system enter the System Setup program and check if the nonfunctioning USB ports are enabled c Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 2 Power down all attached USB devices and disconnect ...

Page 151: ...Diagnostics 2 Restart the system and check for any system messages pertaining to the NIC controller 3 Check the appropriate indicator on the NIC connector See NIC Indicator Codes If the link indicator does not light check all cable connections If the activity indicator does not light the network driver files might be damaged or missing Use another connector on the switch or hub If you are using a ...

Page 152: ...nect the system from the electrical outlet 2 Open the system See Opening the System 3 Disassemble components from the system See Installing System Components Cooling shroud Hard drives SD cards USB memory key NIC hardware key Internal SD Module Expansion cards and both expansion card risers Integrated storage controller iDRAC6 Enterprise card Power supplies Processors and heat sinks Memory modules...

Page 153: ...instructions that came with the system 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Ensure that the following components are properly installed Expansion cards and both expansion card risers Power supplies Fans and cooling shroud Processors and heat sinks Memory modules Hard drive carriers 4 Ensure th...

Page 154: ... power supply blank installed in the PS2 power supply bay can cause the system to overheat 1 Identify the faulty power supply by the power supply s status indicator See Power Indicator Codes CAUTION If troubleshooting a power supply mismatch error replace only the power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and...

Page 155: ... shroud drive blank power supply blank in single power supply configurations or front or back filler panel is removed FAN5 blank or heat sink blank is removed in single processor configurations The expansion card installation guidelines have not been followed See Expansion Card Installation Guidelines Ambient temperature is too high See your Getting Started Guide for the system s operating tempera...

Page 156: ...operate see Getting Help Troubleshooting System Memory WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system NOTE Invalid memory configurations can cause your system to halt at startup without video output See General Memory Module...

Page 157: ...Installing Memory Modules 10 Replace the cooling shroud See Installing the Cooling Shroud 11 Close the system See Closing the System 12 Reconnect the system to its electrical outlet and turn on the system and attached peripherals 13 Enter the System Setup program and check the system memory setting See Memory Settings Screen If the problem is not resolved proceed with the next step 14 Turn off the...

Page 158: ...tions that came with the system 1 Enter the System Setup program and ensure that the internal SD card port is enabled See Integrated Devices Screen 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System 4 Reseat the internal SD module cable See Installing the Internal SD Module 5 Locate the SD card and ...

Page 159: ...ctioning 7 If the problem is not resolved repeat step 2 and step 3 8 Insert a different USB key that you know works properly 9 Close the system See Closing the System 10 Turn on the system and attached peripherals and check if the USB key is functioning If the problem is not resolved see Getting Help Troubleshooting an Optical Drive WARNING Only trained service technicians are authorized to remove...

Page 160: ...review the safety instructions that came with the system 1 Try using a different tape cartridge 2 Ensure that the device drivers for the tape drive are installed and are configured correctly See your tape backup unit documentation for more information about device drivers 3 Reinstall the tape backup software as instructed in the tape backup software documentation 4 For external tape backup units e...

Page 161: ...ting instructions If you cannot resolve the problem see Getting Help Troubleshooting a Hard Drive WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system CAUTION This troubleshooting procedure can destroy data stored on the hard driv...

Page 162: ... drives appear in the System Setup program See Using the System Setup Program and UEFI Boot Manager If the problem persists see Troubleshooting a Storage Controller Troubleshooting a Storage Controller NOTE When troubleshooting a SAS or PERC controller also see the documentation for your operating system and the controller 1 Run the appropriate online diagnostic test See Using Dell Diagnostics 2 E...

Page 163: ...orage Controller Card and Figure 6 3 10 Ensure that the cables are firmly connected to the storage controller and the SAS backplane board 11 Close the system See Closing the System 12 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help Troubleshooting Expansion Cards WARNING Only trained service technicians are auth...

Page 164: ... Removing an Expansion Card 11 Reseat the expansion card risers to the system board See Expansion Cards and Expansion Card Risers 12 Close the system See Closing the System 13 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 14 Run the appropriate online diagnostic test If the tests fail see Getting Help 15 For each expansion card you removed in step 10...

Page 165: ...ee Closing the System 8 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 9 Run the appropriate online diagnostic test If your system only has one processor and a problem is still indicated see Getting Help 10 For systems with multiple processors turn off the system and attached peripherals and disconnect the system from the electrical outlet 11 Open the...

Page 166: ...ectrical outlet 19 Open the system See Opening the System 20 Remove the cooling shroud See Removing the Cooling Shroud 21 Replace the processor with the processor you removed in step 13 See Installing a Processor 22 Replace the cooling shroud See Installing the Cooling Shroud 23 Repeat step 15 through step 17 If the problem persists the system board is faulty See Getting Help ...

Page 167: ...Cs CMOS and more If you are unable to identify the problem using the Online Diagnostics then use the embedded system diagnostics The files required to run Online Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the DVDs that came with your system For information about using diagnostics see the Dell Online Diagnostics U...

Page 168: ...he system does not operate properly component failure may be indicated As long as the microprocessor and the system s input output devices are functioning you can use the system diagnostics to help identify the problem Running the Embedded System Diagnostics The system diagnostics program is run from the utility partition on your hard drive CAUTION Use the system diagnostics to test only your syst...

Page 169: ...the components of the device for testing NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Quick Tests Only Runs only the quick tests on the ...

Page 170: ...ollowing tabs in the Customize window provide information about the test and the test results Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters Displays paramete...

Page 171: ... the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system System Board Jumpers For information on resetting the password jumper to disable a password see Disabling a Forgotten Password Figure 6 1 System Board Jumpers ...

Page 172: ...nlocked at the next AC power cycle NVRAM_CLR Pins 3 and 5 default The configuration settings are retained at system boot Pins 1 and 3 The configuration settings are cleared at the next system boot If the configuration settings become corrupted to the point where the system will not boot install the jumper and boot the system Remove the jumper before restoring the configuration information ...

Page 173: ...173 System Board Connectors Figure 6 2 System Board Connectors Connector Description 1 RISER2 expansion card riser 2 connector 2 RISER1 expansion card riser 1 connector 1 3 2 7 13 16 17 18 21 11 6 9 10 20 22 14 8 4 5 15 12 19 ...

Page 174: ...slot B8 memory module slot B3 white release lever memory module slot B6 memory module slot B9 7 FAN5 System cooling fan 8 BP_PWR Backplane power connector 9 CPU2 Processor 2 10 FAN4 System cooling fan 11 BATTERY System battery 12 DVD TBU_PWR Power connector for optical drive and tape backup unit 13 FAN3 System cooling fan 14 CPU1 Processor 1 15 CTRL_USB Control panel USB interface connector 16 FAN...

Page 175: ...ease lever memory module slot A4 memory module slot A7 memory module slot A2 white release lever memory module slot A5 memory module slot A8 memory module slot A3 white release lever memory module slot A6 memory module slot A9 20 PWR2 Power supply connector for PS2 21 PWR1 Power supply connector for PS1 22 ISCSI_KEY NIC hardware key Connector Description 9 front back 3 2 1 4 5 6 8 7 ...

Page 176: ...drive 0 connector 3 drive 3 connector 4 drive 2 connector 5 drive 5 connector 6 drive 4 connector 7 backplane power BP_PWR 8 SAS A connector 9 SAS B connector 1 slot 1 PCIe x4 link full height 30 99 cm 12 2 inch length 2 slot 2 PCIe x4 link low profile 24 13 cm 9 5 inch length 3 storage controller socket 4 card edge connector 5 release button 3 1 2 4 5 ...

Page 177: ...ard PCIe Expansion Card Riser 2 Components 1 chassis intrusion switch 2 screw 3 slot 3 PCIe x8 link full height 24 13 cm 9 5 inch length 4 slot 4 PCIe x8 link full height 24 13 cm 9 5 inch length 5 pin collars 2 6 card edge connector 3 4 5 1 2 6 ...

Page 178: ...zed to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Move the password jumper plug to the disabled position pins 4 and 6 See Figu...

Page 179: ...ssword with the jumper plug still in the disabled position the system disables the new password s the next time it boots 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Open the system See Opening the System 8 Move the password jumper plug to the enabled position pins 2 and 4 9 Close the system See Closing the System 10 Reconnect your...

Page 180: ...180 Jumpers and Connectors ...

Page 181: ... based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropria...

Page 182: ...182 Getting Help ...

Page 183: ...s used to start your system in lieu of the hard drives BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system Your system also contains an address bus and a data bus for communications between the processor and RAM C Cels...

Page 184: ...al versatile disc or digital video disc ECC Error checking and correction EMI Electromagnetic interference ESD Electrostatic discharge ESM Embedded server management See iDRAC expansion bus Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals such as NICs expansion card An add in card such as a NIC or SCSI adapter that plugs into an expans...

Page 185: ...ctivity iDRAC iDRAC6 Integrated Dell Remote Access Controller A systems management hardware and software solution that provides remote management capabilities crashed system recovery and power control functions for Dell PowerVault systems IP Internet Protocol IPv6 Internet Protocol version 6 IPX Internet package exchange IRQ Interrupt request A signal that data is about to be sent to or received b...

Page 186: ...he video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LOM LAN on motherboard Also referred to as embedded NIC LVD Low voltage differential m Meter s mA Milliampere s MAC address Media Access Control address Each network device s unique hardware number on a network mAh Milliampere hour s Mb Megabit s 1 048 576 bits MB Megabyte s ...

Page 187: ...t is installed or integrated in a system to allow connection to a network NMI Nonmaskable interrupt A device sends an NMI to signal the processor about hardware errors ns Nanosecond s NVRAM Nonvolatile random access memory Memory that does not lose its contents when you turn off your system NVRAM is used for maintaining the date time and system configuration information parity Redundant informatio...

Page 188: ...table diskette QPI QuickPath Interconnect The bus interface between the processors and between the processors and the IOH chip RAID Redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 RAID 50 and RAID 60 See also mirroring and striping RAM Random access memory The system s primary temporary storage area...

Page 189: ...imple Network Management Protocol A standard interface that allows a network manager to remotely monitor and manage workstations SSD Solid State Drives striping Disk striping writes data across three or more disks in an array but only uses a portion of the space on each disk The amount of space used by a stripe is the same on each disk used A virtual disk may use several stripes on the same set of...

Page 190: ...al failure USB Universal Serial Bus A USB connector provides a single connection point for multiple USB compliant devices such as mice and keyboards USB devices can be connected and disconnected while the system is running USB memory key See memory key utility A program used to manage system resources memory disk drives or printers for example V Volt s VAC Volt s alternating current VDC Volt s dir...

Page 191: ...ingle physical system may appear to the user as multiple virtual systems able to host multiple operating systems W Watt s WH Watt hour s XML Extensible Markup Language XML is a way to create common information formats and to share both the format and the data on the World Wide Web intranets and elsewhere ZIF Zero insertion force ...

Page 192: ...192 Glossary ...

Page 193: ...115 cabling cable routing 115 optical drive 100 storage controller four 3 5 inch HDD chassis 112 storage controller six 3 5 inch HDD chassis 113 connectors expansion card riser 1 176 expansion card riser 2 177 178 NIC 20 SAS backplane board 175 serial 20 system board 173 USB 12 video 12 contacting Dell 181 control panel assembly features 12 LCD panel features 14 control panel board installing 142 ...

Page 194: ...rive blank installing 81 removing 80 drive carrier hard drive 82 DVD drive See optical drive E error messages 56 expansion cards See PCIe expansion cards expansion card riser 1 connectors 176 installing 121 removing 120 expansion card riser 2 connectors 177 178 installing 123 installing into expansion card bracket 125 removing 122 removing from expansion card bracket 124 F fan removing 97 replacin...

Page 195: ...ard drive blank 81 hard drives 81 iDRAC6 Enterprise card 91 internal SD flash card 89 internal SD module 87 internal USB memory key 90 memory modules 131 optical drive 100 PCIe expansion cards 117 power supply blank 87 processor 137 RAID battery 113 114 riser 2 into expansion card bracket 125 SAS backplane board 144 SD card 89 storage controller 109 tape backup unit 105 VFlash SD card 94 Integrate...

Page 196: ...ling 131 RDIMM configurations 129 removing 133 UDIMM configurations 117 131 messages error messages 56 status LCD 23 system 37 warning 53 microprocessor See processor N NIC hardware key 94 NICs connectors 20 hardware key 94 indicators 22 troubleshooting 151 O optical drive installing 100 removing 100 troubleshooting 159 Optimizer memory mode 128 P password disabling 178 setup 72 system 70 PCIe exp...

Page 197: ...er 2 122 fan brackets 99 hard drive blank 80 hard drive from a drive carrier 82 hard drives 81 iDRAC6 Enterprise card 93 integrated storage controller 109 internal SD flash card 89 internal SD module 89 memory modules 133 optical drive 100 PCIe expansion cards 119 power supply 85 power supply blank 87 processor 134 RAID battery 113 riser 2 from bracket 124 SAS backplane board 143 SD card 90 system...

Page 198: ...roubleshooting 162 support contacting Dell 181 system board connectors 173 installing 147 jumpers 171 removing 145 system cooling troubleshooting 155 system features accessing 11 system messages 37 system password 70 system setup program boot settings 61 embedded server management options 64 integrated devices options 62 keystroke to enter 56 main screen 57 memory settings 59 PCI IRQ assignments 6...

Page 199: ...tem cooling 155 system startup failure 149 tape backup unit 160 video 149 wet system 152 U UEFI Boot Manager entering 68 main screen 69 System Utilities screen 70 UEFI Boot Settings screen 69 UEFI boot mode 55 upgrades processor 134 USB back panel connectors 20 front panel connectors 12 USB memory key See internal USB memory key V VFlash media 94 video front panel connectors 12 troubleshooting 149...

Page 200: ...200 Index ...

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