Dell PowerVault 50F Installation And Troubleshooting Manual Download Page 21

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CMI Conn Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

CAM Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Port Loopback Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Cross Port Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Spin Silk Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

SRAM Data Retention Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

CMEM Data Retention Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Display Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Push Button Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

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Field Replaceable Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Replacing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Removing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Installing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Replacing a GBIC Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Removing a GBIC Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Installing a GBIC Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Replacing the Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Required Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Removing the Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Installing a New Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Removing and Installing a System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Required Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Removing the System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Installing a System Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Replacing the Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Required Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Removing the Switch Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Installing the New Switch Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

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Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Help Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

AutoTech Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

TechFax Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

TechConnect BBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Technical Support Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Product Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Summary of Contents for PowerVault 50F

Page 1: ... ...

Page 2: ...s of Dell Computer Corporation Microsoft Windows and Windows NT are regis tered trademarks of Microsoft Corporation IBM is a registered trademark of International Business Machines Corporation UNIX is a registered trademark of the Open Group in the United States and other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and ...

Page 3: ...out this guide blocks of text may be accompanied by an icon and printed in bold type or in italic type These blocks are notes notices cautions and warnings and they are used as follows NOTE A NOTE indicates important information that helps you make better use of your computer system Observe the following caution and warnings while servicing this system 0 ...

Page 4: ...he equipment observe the following precautions Observe the following general precautions for using and working with your system Observe and follow service markings Do not service any Dell product except as explained in your Dell system documentation Opening or removing covers that are marked with the triangular symbol with a lightning bolt may expose you to electrical shock Components inside these...

Page 5: ...ical ratings label If you are not sure of the type of power source required consult your Dell service provider or local power company To help avoid damaging your system components be sure the voltage selection switch if provided on the power supply is set to match the power available at your location 115 volts V 60 hertz Hz in most of North and South America and some Far Eastern countries such as ...

Page 6: ...from the system board or discon necting a peripheral device from the computer Handle batteries carefully Do not disassemble crush puncture short external contacts dispose of in fire or water or expose batteries to temperatures higher than 60 degrees Celsius 140 degrees Fahrenheit Do not attempt to open or ser vice batteries replace batteries only with batteries designated for the product Turn down...

Page 7: ... in any other rack be sure that the rack meets the specifications of a Dell rack Do not move large racks by yourself Due to the height and weight of the rack Dell recommends a minimum of two people to accomplish this task Before working on the rack make sure that the stabilizers are secure to the rack extend to the floor and that the full weight of the rack rests on the floor Install front and sid...

Page 8: ...the network interface controller NIC receptacle Disconnect the modem cable before opening a product enclosure touching or installing internal components or touching an uninsulated modem cable or jack Do not use a telephone line to report a gas leak while you are in the vicinity of the leak Observe the following precautions for laser devices Do not open any panels operate controls make adjustments ...

Page 9: ... ing any connector pins Also before you connect a cable make sure that both connectors are correctly oriented and aligned Handle components and cards with care Don t touch the components or con tacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a microprocessor chip by its edges not by its pins Static electricity can harm delicate components inside y...

Page 10: ...y lower when you sit in front of the monitor Adjust the tilt of the monitor its contrast and brightness settings and the lighting around you such as overhead lights desk lamps and the curtains or blinds on nearby windows to minimize reflections and glare on the monitor screen Use a chair that provides good lower back support Keep your forearms horizontal with your wrists in a neutral comfortable p...

Page 11: ...xiii 1 Monitor screen at or below eye level 2 Wrists relaxed and flat 3 Arms at desk level 4 Feet flat on the floor 5 Monitor and keyboard positioned directly in front of user ...

Page 12: ...xiv ...

Page 13: ...le topologies Chapter 3 Managing the PowerVault 56F 16 Port Fibre Channel Switch con tains information and examples on managing and monitoring the switch Chapter 4 PowerVault 56F 16 Port Fibre Channel Switch Commands contains general operation and diagnosis command information Chapter 5 Troubleshooting discusses troubleshooting diagnostic testing and error messages Chapter 6 Repair and Replacement...

Page 14: ...edia packaged with your PowerVault 56F to provide last minute updates about technical changes to your switch or advanced technical reference material intended for experienced users or technicians The following list defines where appropriate and illustrates typographical conven tions used as visual cues for specific elements of text throughout this document Keycaps the labeling that appears on the ...

Page 15: ...more of the com mand s possible parameters Command lines are presented in the Courier New font Example Screen text is text that appears on the screen of your monitor or display It can be a system message for example or it can be text that you are instructed to type as part of a command referred to as a command line Screen text is presented in the Courier New font Example The following message appe...

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Page 17: ... Front Panel Controls 1 5 Ethernet Connection 1 5 Verifying Power On Self Test POST 1 5 0 0 Fabric Elements 2 1 Routing Cost 2 1 Cascading and Configuring Switches 2 2 Universal Ports 2 2 Public Operation 2 2 Private Operation 2 2 Sample Fabric Topologies 2 3 Single Switch Fabric 2 3 Two Switch Sample Topology 2 4 Increasing Local Bandwidth Within the Fabric 2 4 ...

Page 18: ...OV 3 10 Operating Mode 3 11 Virtual Channels 3 11 VC Link Ctl 3 12 VC Class 2 3 12 VC Class 3 3 12 VC Multicast 3 12 VC Priorities 3 12 Frame Collection 3 13 Reset to Default 3 13 Port Disable 3 13 Port Enable 3 13 Close Telnet Session 3 13 Reboot 3 13 Status Menu 3 14 Managing By Way of Telnet 3 17 Default Username 3 17 Changing Passwords 3 17 Managing With SNMP Under Dell OpenManage Systems Mana...

Page 19: ...w 4 5 configure 4 6 configDefault 4 14 configShow 4 14 date 4 14 diagHelp 4 15 errDisplayFilter 4 15 errDump 4 15 errShow 4 16 fabricShow 4 17 fastboot 4 18 firmwareDownload 4 18 h 4 19 help 4 19 i 4 20 ifShow 4 21 ipAddrSet 4 21 ipAddrShow 4 22 login 4 22 logout 4 22 nsAllShow 4 22 nsShow 4 23 passwd 4 23 portDisable 4 24 portEnable 4 24 portErrShow 4 24 portLogClear 4 25 portLogDump 4 25 portSta...

Page 20: ...Help 4 40 topologyShow 4 40 uRouteConfig 4 41 uRouteRemove 4 41 uRouteShow 4 42 Diagnostic Overview 5 1 Diagnostic Error Messages 5 1 Issuing Telnet Commands 5 2 Isolating a System Fault 5 2 Removing Power 5 2 Status and Activity Indicators 5 2 Front Panel LED Power Indicators 5 2 Front Panel LED Port Indicators 5 3 Initialization Steps 5 3 Power On Diagnostics 5 4 Diagnostic Tests 5 4 Test Menu 5...

Page 21: ...ly 6 4 Required Tools 6 4 Removing the Fan Assembly 6 4 Installing a New Fan Assembly 6 5 Removing and Installing a System Board 6 5 Required Tools 6 5 Removing the System Board 6 5 Installing a System Board 6 6 Replacing the Chassis 6 6 Required Tools 6 6 Removing the Switch Components 6 7 Installing the New Switch Components 6 7 3 4 3 Technical Assistance 7 1 Help Tools 7 2 World Wide Web 7 2 Au...

Page 22: ...ector 1 4 Figure 2 1 Single Switch Topology Sample 2 3 Figure 2 2 Fabric Topology Sample With Three Connections Between Two Switches 2 4 Figure 3 1 Switch Management Methods 3 3 Figure 4 1 configure Command Top Level Menus 4 7 Figure 4 2 configure Command Submenus 4 8 Figure 4 3 configure Command Behavior With Out of Range or Inappropriate Inputs 4 9 Figure 4 13 portErrShow Command Example 4 24 Fi...

Page 23: ...iptions 4 20 Table 4 11 ipAddrSet Command Field Descriptions 4 21 Table 4 12 nsShow Fields 4 23 Table 4 14 portErrShow Command Field Descriptions 4 24 Table 4 15 portStatsShow Command Field Descriptions 4 26 Table 4 16 Power Supply Status 4 27 Table 4 17 switchShow Command Field Descriptions 4 30 Table 4 18 version Command Field Descriptions 4 32 Table 4 19 bcastShow Bitmap Field Descriptions 4 34...

Page 24: ...xxvi Table A 5 Port Error Messages A 8 Table A 6 Thermometer Error Message A 9 Table A 7 Probable Failure Actions A 10 Table A 8 Error Message Codes Defined A 11 Table A 9 Diagnostic Error Messages A 14 ...

Page 25: ...ctions Verifying power on self test POST NOTE Some items may be shipped as part of an over pack While unpacking the switch check to make sure the following items are included PowerVault 56F switch unit Power cord Five copper gigabit interface converter GBIC modules or four optical and one copper GBIC modules depending on the switch configuration User s Guide this Installation and Troubleshooting G...

Page 26: ...anging power supply that automatically accepts voltages within its ranges NOTE The switch meets International Electronic Commission IEC 801 5 surge volt age requirements however there is no other provision for surge protection built into the switch s power supplies An installation should include normal provisions to ensure clean power The switch should be installed in a secure or limited access si...

Page 27: ...eated into the appropriate port 3 When firmly seated lock the GBIC module in the slot by pushing the locking bar to the left side of the GBIC Do not force the locking bar reseat if necessary To install a non IBM GBIC module into an interface module perform the following steps 1 Insert the GBIC module into the appropriate port 2 Press the GBIC module until its connector is firmly seated All network...

Page 28: ...exed and must be inserted into the GBIC module s connector in proper alignment In most cases one of the two connector plugs is a different color to aid in proper connector alignment 1 Long wave laser LWL Fiber Optic Duplex SC plug connectors Single mode fiber 9 µm core diameter 125 µm cladding diam eter duplex cable 10 kilo meters 32 820 feet 1270 1350 µm without open fiber control non OFC Copper ...

Page 29: ...ilable by way of this connection Only one Telnet session can be opened at a time 1 1 2 3 When powering on a switch the switch conducts a series of diagnostic tests including Memory test Port register test Central memory test RDRAM test POST behaves differently depending on the boot method A power cycle power off and power on is considered a cold boot All other boots from a powered on state per reb...

Page 30: ...1 6 Installation and Troubleshooting Guide ...

Page 31: ...itch s extremely low message latency mini mizes fabric message handling time that results in a high performance fabric All Inter Switch Links ISLs have a default cost of 1000 The cost of a path between any two switches in the fabric is the sum of the costs of all ISLs The switches that comprise the fabric always choose the lowest cost path through the fabric to forward frames from the source switc...

Page 32: ...f the switches are identical the fabric segments and a fabric seg ment error is reported You can resolve this problem by rebooting one of the switches with a conflicting domain ID To be compatible with the PowerVault 50F switch the VC Encoded Address mode is enabled by default on the PowerVault 56F switch In the event that you need to upgrade the firmware on your PowerVault 56F switch refer to the...

Page 33: ...ombination of public or private loop devices The following fabric topology samples show several different conceptual topology models Each installation has a unique topology that is determined by the characteris tics of the connected devices and your performance objectives The simplest fabric consists of a single switch topology as shown in Figure 2 1 Figure 2 1 shows the switch s F_Ports and FL_Po...

Page 34: ...s done dynamically each time the fabric configuration changes and the results are stored in the switch s inter nal routing tables NOTE After a path has been determined it is not rerouted even though traffic vol ume may change over time for each path to maintain in order delivery If the link fails the path is rerouted In Figure 2 2 three connections are shown between Switch A and Switch B This conn...

Page 35: ...panel controls before you can access the remote management methods 4 The PowerVault 56F switch interoperates with the PowerVault 5xF switches To be compatible with the PowerVault 50F switch the PowerVault 56F switch should be configured to a specific addressing mode designated as VC encoded Address mode also known as compatibility mode This mode is enabled by default on all PowerVault 5xF switches...

Page 36: ...s the various management methods Figure 3 1 shows the various methods and communication paths for accessing switch management information NOTE Dell recommends the switch be managed remotely using the Telnet com mand or web management PowerVault Switch Manager Telnet commands Managed remotely using Telnet commands No Yes Managing with SNMP Managed remotely using SNMP No Yes PowerVault 56F Fibre Cha...

Page 37: ...functions The function of the button changes depending on the menu level Buttons either control navigating through the menus or incrementing decrementing numeric values Down Down scrolls down the command list or if the user is chang ing a numeric display it decrements the displayed value Up Up scrolls up the command list or if the user is changing a numeric display pressing this button increments ...

Page 38: ...ot illuminated Pressing the front panel buttons activates the display If no command is issued the display turns off after 30 seconds The following menus in the Table 3 3 are controlled using the front panel buttons Tab Tab tabs through multiple options When displaying a menu item pressing Tab reverses through previous commands and if pressed repeatedly turns off the front panel display Enter Enter...

Page 39: ...VC Priorities Always send RSCN Send FAN Frames Frame Collection Reset to Default Switch Offline Switch Online Port Disable Port Enable Close Telnet Session Reboot Switch Name Worldwide Name Firmware Version Current Date Booted At Firmware Date Flash Date Boot Prom Update Up Time Powered Time Port Type Module Type Port Throughput Temperature Error Log Licenses Switch Offline Switch Online Memory Te...

Page 40: ...CSI Tachyon Mode configure 0 Isolated Operation configure 0 Disable Device Probing configure 0 VC Encoded Address Mode configure 0 Disable Translative Mode configure 0 Per Frame Route Priority configure 0 VC Link Ctl configure 2 VC Class 2 configure 3 VC Class 3 configure 7 VC Multicast configure 0 1 2 2 2 2 3 3 Frame Collection configure Pilling Reset to Default configDefault N A Operation Switch...

Page 41: ...rt Throughput portPerfShow N A Temperature tempShow N A Error Log errShow N A Licenses licenseShow N A Text Switch Offline switchDisable N A Switch Online switchEnable N A Memory Test ramTest N A Port Register Test portRegTest N A Central Memory centralMemoryTest N A CMI Conn Test cmiTest N A CAM Test camTest N A Port Loopback Test portLoopbackTest N A Cross Port Test crossPortTest N A Spin Silk T...

Page 42: ...splayed value The under lined cursor indicates the numbers to modify When entering a number Up and Down start in the slow mode and move to the fast mode if the button is held down The numbers go to a maximum of 255 and wraps to zero for a large number it may be faster to use the Down button 2 After entering a number press Tab to move the cursor to modify the next field 3 After setting the IP addre...

Page 43: ...se the displayed value Pressing Enter while Gateway address is selected displays the fibre channel s gateway address The default gateway address is You must enter a valid gateway address if required To enter a gateway address perform the following steps 1 Use Up and Down to increase or decrease the displayed value The under lined cursor indicates the numbers to modify 2 After entering a number pre...

Page 44: ...ing out the internal time out clock resets and waits for the next error condition The range is 1 to 120 seconds NOTE The set value must be larger than the set value for the Error Detect Time Out Value Pressing Enter while E_D_TOV is selected displays the Error Detect Time Out Value E_D_TOV The E_D_TOV is adjustable in 1 second increments using the front panel controls but its value is displayed in...

Page 45: ...ources are interleaved to Tachyon based control lers at Sequence boundaries rather than at frame boundaries resulting in better performance from Tachyon based controllers Isolated Operation Setting this mode isolates the switch from the rest of the fabric Disable Device Probing When this is set devices that do not register them selves with the Name Server will not be present in the Name Server dat...

Page 46: ... channel 3 setting You can select the default channel as 3 but you can select virtual channel 2 4 or 5 Pressing Enter while VC Multicast is selected displays the virtual channel multi cast channel You may change the multicast transmission channel to either virtual channel 6 or 7 Verify that the multicast channel has the frame class priority set to the frame class of the expected traffic Pressing E...

Page 47: ...ged they are not reset to default values NOTE Resetting the switch to default causes all configuration settings names and passwords entered to be reset to default settings Pressing Enter while the Port Disable message is selected displays a submenu to select the port to disable Pressing Enter while a selected port is displayed disables the port The LED associ ated with the port changes from green ...

Page 48: ... a unique identifier for each switch and it is assigned by the manu facturer A numbering scheme administered globally assures that this world wide name is unique 4 Pressing Enter while Firmware Version is selected displays the version of firm ware installed An example firmware version name might be indicating firmware version 1 4 Pressing Enter while Current Date is selected displays the switch s ...

Page 49: ...the switch which is the port in the top left position when the ports are viewed from the switch s front panel An example status might be The definitions assigned in the example above are E E_Port is an interswitch expansion port used to connect to an E_Port of another switch to build a larger switch fabric F F_Port the fabric access port is used to connect an N Port and is used within the switch f...

Page 50: ...ngle readings made at command execution 2 Pressing Enter while Error Log is selected displays the following information Error number 01 64 Date and time of the last occurrence each error type was sensed Total number of occurrences of each error type Error type Error level for each error type with error level 1 being the most critical error level 2 error level 3 and warning are the other error leve...

Page 51: ... the least privileged and the security level goes up to Username 0 which is the most privi leged as described in Table 3 6 The system administrator may assign different usernames than those listed if desired The user at a particular security level however has the same privileges regardless of the name assigned The initial default password for all usernames is Change the default pass words during i...

Page 52: ... software in a Microsoft Windows NT environment You can use Dell OpenManage systems management software to manage this device If you have a PowerVault 56F switch connected in your network it is automatically discovered as a node in the node submap of HP OpenView NNM SE To launch the PowerVault 56F Switch Management Application double click the discovered FC switch node to access the expanded node ...

Page 53: ...er or using the Telnet command The SNMP manage node residing on the embedded processor supports UDP IP over the Ethernet interface or any FC IP interface see Table 3 1 This transport provides an immediate Plug and Play support for the switch once the IP address has been assigned 6 8 The following five object groups are defined and supported Configuration group Operation group Error group Accountin...

Page 54: ...gnostics detect a fault with the switch swSensorScn Indicates an environment sensor changes its operational state For example a fan stops working The VarBind in the Trap Data Unit contains the corresponding instance of the sensor status swFCPortScn A notification that an FCP changes its operational state For instance the FCP goes from online to off line The VarBind in the Trap Data Unit contains t...

Page 55: ...et value the SNMP trap swEventTrap is sent to configured recipi ents By default this value is set at 0 implying that no swEventTrap is sent Possible values are as follows 0 None 1 Critical 2 Error 3 Warning 4 Informational 5 Debug See Appendix A Error Messages for more information These parameters can be changed by way of the Telnet command the agtcfgset command or by way of SNMP The sysX paramete...

Page 56: ...Manager allows you to dynamically interact with any switch in the SAN to monitor status and performance Use the available information to make overall topology decisions for example increasing a path s bandwidth due to date saturation Additionally you can change a switch s configuration to download firmware The Administrative Interface and Telnet provide the means to make administrative changes and...

Page 57: ...s through the Telnet interface The following general commands allow you to control basic switch operations NOTE For zone specific commands refer to the Dell PowerVault 5xF Switches Zoning Guide 6 The Telnet session responds to UNIX editing commands Table 4 1 lists command line editing commands NOTE The command line interface does not support keyboard buffering Wait for the command prompt to appear...

Page 58: ...ol lowing example 6 48 3 4 4 4 4 4 4 4 48 6 4 9 0 4 4 4 1 11 6 44 6 4 4 9 4 4 6 l Insert text before cursor A Insert text at end of current line dd Delete entire line D Delete from cursor to end of line h Move one space left l Move one space right R Replace text x Delete one character u Undo last change esc Enter command mode Backspace or Ctrl h Back up Ctrl u Erase all current text and begin agai...

Page 59: ...s set as End User Premise sysContact The contact information for this system switch The default value is set as Field Support swEventTra pLevel The event trap level in conjunction with an event s severity level When an event occurs and if its severity level is at or below the set value the SNMP trap swEventTrap is sent to configured trap recipients By default this value is set at 0 implying that n...

Page 60: ... Management Station The agtcfgSet command sets the SNMP agent configuration to a Fiber Channel switch as shown in the following example The command fields are described in Table 4 2 NOTE A management platform s IP address must be configured as a trap recipient to enable discovery by that management platform HP OpenView Network Node Man ager Special Edition NNM SE 3 0 and later have management info...

Page 61: ...nd fields are described in Table 4 3 If there is no local alias group a message stating that is displayed otherwise it shows the user the number of alias group entries created with the title 6 2 0 6 4 4 0 13 4 5 5 5 A 2 6 48 4 1 11 0 6 5 4 6 4 B 48 4 5 4 6 4 5 B 4 38 6 4 45 B 4 8 4 4 6 4 4 4 B 8 6 6 5 B 4 8 6 6 4 5 3 6 A 2 4 4 9 A 4 A 2 A 6 4 5 5 5 A 9 4 4 4 4 4 4 A 4 C 19 4 4 4 A 4 A 4 C 19 4 4 4...

Page 62: ...nd the current value shown in brackets The current value is used in the absence of an entered value when a carriage return is the only input Alias ID This is the multicast address and has the format of FFFBxx where xx is an odd number ranging from 01 to 31 This num ber is the name of the multicast group Creator The Fibre Channel address ID of the Nx_Port that created this Alias group Creator Token...

Page 63: ...to be displayed on the screen and the original entry prompt to be redisplayed as shown in Figure 4 3 To cancel the configure command at any time send an interrupt control character by pressing Ctrl c To complete the command at any time with the current changes saved send an end of file control character by pressing Ctrl d switch admin configure Configure Fabric parameters yes y no n no Virtual Cha...

Page 64: ...ration 0 1 0 VC Encoded Address Mode 0 1 1 Per frame Route Priority 0 1 0 Virtual Channel parameters yes y no n no yes VC Link Control 0 1 0 VC Class 2 2 5 2 VC Class 3 2 5 3 VC Multicast 6 7 7 VC Priority 2 2 3 2 VC Priority 3 2 3 2 VC Priority 4 2 3 2 VC Priority 5 2 3 2 VC Priority 6 2 3 3 VC Priority 7 2 3 3 Arbitrated Loop parameters yes y no n no yes Send FAN frames 0 1 1 System services yes...

Page 65: ...bric Domain Number 1 Varies BB Credit Number 16 1 16 R_A_TOV Number 10000 E_D_TOV 2 to 120000 E_D_TOV Number 2000 1000 to R_A_TOV 2 Data Field Size Number 2112 256 to 2112 Non SCSI Tachyon Mode Boolean 0 0 or 1 Disable Device Probing Boolean 0 0 or 1 VC Encoded Address Mode Boolean 1 0 or 1 Disable Translative Mode Boolean 0 0 or 1 Per frame Route Priority Boolean 0 0 or 1 switch admin configure C...

Page 66: ...timer is used to flag a potential error condition when an expected response is not received an acknowledg ment or reply in response to packet receipt for example within the set time limit If the time for an expected response exceeds the set value then an error condition is met Data field size This specifies the largest possible value in bytes for the size of a type 1 data frame The switch advertis...

Page 67: ...le Transla tive Mode The setting is only relevant if VC Encoded Address Mode is also set When set this mode maintains explicit address compatibility with first generation switches However enabling this feature also disables translative phantom addressing Set this mode only if hardware or software systems are attached to the fabric which explicitly rely on a specific frame address format Per frame ...

Page 68: ...Allowed values are 2 or 3 indicating that the channel gives priority to either Class 2 or Class 3 frame traffic respectively 2 or 3 0 Send FAN frames Fabric Address Notification FAN frames are sent by the fabric to notify public loop devices about their node ID and address 0 No do not send FAN frames 1 Yes send FAN frames 1 Always send RSCN Following the completion of loop initialization a remote ...

Page 69: ...ris and so on the command to retrieve the information is rusers Please see your local system documentation for the appropriate usage of the rusers or equivalent command Off rstatd Dynamically enables or disables a server that returns information by way of RPC about system operation information The protocol provides for a wide range of system statistics however only the Ethernet interface statistic...

Page 70: ... parameters all configuration parameters are reset to their default values World Wide Name Ethernet MAC address Ethernet IP address and subnetmask IP gateway address OEM customization SNMP configuration Zoning configuration License keys System name The configShow command displays the current settings of many of the switch s con figurable parameters The output of the command is broken up into two s...

Page 71: ...ell technical support The following example shows the information that appears when the command is rune The errDisplayFilter command allows you to specify the minimum error level to be reported on the PowerVault 51F switch only Error level values range from 1 to 5 The following is example of the errDisplayFilter command Errors with a level of severity lower than 4 are displayed in the error log Th...

Page 72: ...ly reboots and the display no longer shows the error 1 Critical 2 Error 3 Warning 4 Debug For a detailed explanation of each error type its probable cause and suggested cor rective actions see Appendix A Error Messages The following information is displayed in the errShow screen The switch detected two errors The task ID and task name that incurred the error task names are displayed using the i co...

Page 73: ...ds are described in Table 4 9 The following is an example of the fabricShow command screen 0 1 0 2 3 4 5 6 7 8 0 1 0 2 switch n Each line shows The switch s domain ID 1 to 239 The switch s embedded port ID The switch s World Wide Name The switch s Ethernet and IP addresses The switch s symbolic name a indicates the prin cipal switch in the fabric 6 48 6 6 13 F 4 19 0 19 0 ...

Page 74: ...ws 2000 host For a UNIX host no special software is needed For Windows 9x Win dows NT or Windows 2000 host the PowerVault utilities diskette provides a daemon to support a remote shell RSH A firmware download is executed by way of an RCP command running on top of Transmission Control Protocol TCP between the switch and the host To download the firmware perform the following steps 1 Run the setup e...

Page 75: ...idates the user and delivers the file to the switch where it is stored in flash memory as shown in the following example 4 6 7 Reboot the switch to initiate the new firmware 8 After rshd exe completes the download stop rshd exe by pressing Ctrl c To minimize any security exposure terminate the RSH daemon NOTE Idle the I O before downloading the software The h command prints the shell history of th...

Page 76: ...Task ID PRI Task priority Status Ready Task is not waiting for any resource other than the microprocessor Pend Task is blocked due to the unavailability of some resource Delay Task is asleep for some duration Suspend Task is unavailable for execution but not delayed or pended Delay S Task is both delayed and suspended Pend S Task is both pended and suspended Pend T Task is pended with a timeout Pe...

Page 77: ...witch admin ipAddrSet Ethernet IP Address 192 168 90 241 Ethernet Subnetmask none Fibre Channel IP Address 192 168 65 241 Fibre Channel Subnetmask none Gateway Address 192 168 90 1 0 Ethernet IP address The default IP address on a new switch is a tempo rary number derived from the switch s World Wide Names WWN enter a valid IP address Ethernet subnetmask The Ethernet subnetmask value the default s...

Page 78: ... to the switch with a different user name and password without first logging out If the user is connected by way of a Telnet or log in session then the session is left open unlike using the logout command This command is typically used to gain access to commands that are not allowed at the current user level The logout command allows a user to log out from a Telnet log in or serial port ses sion T...

Page 79: ...n the switch automatically registers SCSI Inquiry data for FCP target devices FC4s supported IP address IPA port and node symbolic names There are six major columns of information for each entry NOTE Only local entries are displayed The passwd command is used to set user names and passwords The command syntax is passwd G 4 G A Type The port type with one of the following values N indicating that t...

Page 80: ...ith the fabric The command syntax is portDisable port 6 The portEnable command enables a specific port The command syntax is portEn able port 6 Figure 4 13 shows an example of the portErrShow command screen which displays an error summary for all ports One output line is displayed per port and shows error counters in ones thousands the number is followed by k or millions the number is followed by ...

Page 81: ...n error count is increasing reissue the portStatsShow com mand to capture another snapshot Fields for the portStatsShow command are described in Table 4 15 The command syntax is portStatsShow port enc in Encoding errors inside of frames crc err Frames with cyclic redundancy check CRC errors too shrt Frames shorter than minimum too long Frames longer than maximum bad eof Frames with bad end of fram...

Page 82: ...o er_enc_in Received data the number of 8b 10b encoding errors that have occurred inside frame boundaries this counter is generally a nonzero value although occasional errors may occur on a normal link and give a zero result Minimum compliance with the link bit error rate specification on a link continuously receiving frames would cause approximately one error every 20 minutes er_crc Received fram...

Page 83: ...able destinations this quantity could increment at times during nor mal operation but might be used for diagnosing problems in some situations open loop_open the number of times FL_Port entered the OPEN state transfer loop_transfer the number of times FL_Port entered the TRANS FER state opened FL_Port opened the number of times FL_Port entered the OPENED state starve_stop Loop tenancies stopped du...

Page 84: ...provides fabric information The switch may need to be enabled after maintenance and diagnostic tests The switch is enabled with a fabric domain ID of 1 After the fabric is reconfigured this switch is the principle address manager that is capable of assigning domain IDs to other switches in the same fabric You can observe and verify this process by watching the front panel LEDs change color from sl...

Page 85: ... the underscore charac ter the first character excepted Must have the first character be among a z or A Z NOTE It is suggested that switch names be unique in a cascaded environment The following example shows the switchShow command screen which prints switch and port status The fields are described in Table 4 17 6 48 6 6 6 4 6 6 4 4 6 9 4 63 4 61 6F 4 4 4 2 9 5 6 4 N 9 N2 6 9 4 4 2 9 5 6 4 N 4 4 9...

Page 86: ... switch is disabled switchDomain The domain ID of this switch 0 to 31 or 1 to 239 switchID The domain ID of this switch s embedded port hex fffc00 to fffc7f switchWwn The WWN of this switch the WWN is a unique identifier for each switch and is assigned by the manufacturer a numbering scheme administrated globally ensures that this WWN is unique to each switch Port Number One line per port is print...

Page 87: ...n_Sync The module is receiving light and is in sync Laser_Flt The module is signaling a laser fault defec tive GBIC Port_Flt The port has been marked faulty defective GBIC cable or device Diag_Flt The port failed diagnostics defective G_Port or FL_Port card or system board Online The port is up and running Lock_Ref The port locking to the reference signal Testing Running diagnostics Comment field ...

Page 88: ...ranularity is by the minute In addition the formatting of the output adjusts based on the amount of time See Appendix A Error Messages for more information The following example shows the version command screen which displays firmware version information and build dates The fields are described in Table 4 18 1 VxWorks ver sion VxWorks operating environment version used on the processor Firmware ve...

Page 89: ...displays broadcast tree information and all ports that are currently transmitting and receiving broadcast frames This command is used to understand routes the broadcast frames take through the fabric The fields are described in Table 4 19 A bit set indicates that the corresponding port belongs to a specific set For instance the bitmap value 0x00010003 means that port 0 port 1 and port 16 the embed...

Page 90: ...broadcast distribution tree as selected by the dynamic broadcast path selection protocol These are all E_Ports and this set is a subset of m_port Broad cast frames use these ports to reach all fabric switches and to enter into the switch Some of the E_Ports on a switch may not be part of this set since the broadcast paths must constitute a tree Static ISL ports Ports that belong to the interswitch...

Page 91: ...Time The time the FSPF started in milliseconds from boot other The other fields represent internal FSPF variables idbP The current neighbor state its value must be NB_ST_FULL for the ISL to forward frames to the adjacent switch other values may be transitory however if a value is retained for more than ten seconds contact Dell for technical assistance nghbP Neighbor capabilities has a value of 0 i...

Page 92: ...pires the adjacency with the neighbor switch is considered broken when that happens new paths are computed to all the possible destination switches in the fabric helloTo The Hello timeout when this timeout expires a Hello frame is sent to the neighbor switch through this port rXmitTo The retransmit timeout it is used to reliably transmit topology information to the neighbor switch if an acknowledg...

Page 93: ...th This command should be used with care because it causes a delay in the establish ment of a new path when a topology change occurs Use this command only if there are devices connected to the fabric that do not tolerate occasional out of order deliv ery of frames The default behavior is for the in order delivery option to be off nLsuIn The number of Link State Updates received from the neighbor s...

Page 94: ...2 3 6 B Table 4 23 describes LSDbShow command fields self Indicates that domain 1 is the local switch s domain ID installTime This is the database entry for domain 1 The installTime is the time when this database record was installed in milliseconds from boot Values are in hexadecimal and decimal format lsAge The record age in seconds since installation time Records are refreshed throughout the fa...

Page 95: ...f a neighbor connected to port 0 only The command syntax is nbrStateShow to list all neighbors The command syntax is 4 6 B 8 to list the neighbor on the spec ified port linkCnt The link count is the number of neighbors in NB_ST_FULL state that are adjacent to the switch described by this record The linkCnt field is followed by a number of lines equal to the link count output port Output port is th...

Page 96: ...ltipaths so there could be multiple parallel paths between two switches The command syntax is topologyShow to list all domains The command syntax is topologyShow domain ID to list the specified domain State The neighbor s current state its value must be NB_ST_FULL for the ISL to forward frames to the adjacent switch other values may be transitory however if a value is retained for more than ten se...

Page 97: ...one is available as if this was a regular route If the output port goes down the route is treated as a regular route and is allocated to a different path again if one is available When the output port comes back up the port is rerouted back to the static route Load sharing continues taking into account static routes when counting the number of routes that are allocated to a path acting only on reg...

Page 98: ... now has three different syntax options 6 B 85 B 8 displays the route for port to domain 6 B 8 displays the route for port to all the active domains in the fabric 6 displays the route for all the ports on the switch to all the active domains in the fabric In addition in all three formats uRouteShow shows for each route the domain ID of the next hop and the port number on the next hop 4 switch admi...

Page 99: ...mmands are used to determine the switch s status error conditions and switch operating statistics 6 Error messages are available both by way of the switch s front panel LCD display and through a Telnet session These messages are also stored in the system log and are displayed when the errShow command is executed If you run the portStatsShow or the diagShow command prior to running a test on the sw...

Page 100: ... are completed using commands during a Telnet session Various loopback paths are built into the switch hardware for diagnostic purposes A loopback path test within the switch verifies the proper internal Fibre Channel Port FCP logic functions and the paths between the interfaces and central memory Error messages are stored in RAM and are lost when power is removed from the switch Access the error ...

Page 101: ...ied Steady power LED Normal power on indicator Flashing power LED Switch failed POST and is not functioning although power is applied No light showing No light or signal carrier no module no cable for media interface LEDs Steady yellow Receiving light or signal carrier but not yet online Slow yellow Disabled result of diagnostics or portDisable command flashes every 2 seconds Fast yellow Error fau...

Page 102: ...is set to blink This is an indication of a fault in one of the initial stages of POST and indicates that the microprocessor is not able to bring up the operating environment If this condition occurs the switch should be returned for repair If the switch can completely boot the operating system but other errors are encoun tered during POST these errors are logged in the system error log A Telnet se...

Page 103: ...ize data transmission require taking the switch offline If the switch is not offline a prompt appears before the test is allowed to proceed Pressing Enter at the Ram Test window displays a prompt asking if you want the switch online Click either Y es or No After the switch is online proceed with the test Pressing Enter while the RAM Test window displays either an error message or a message that th...

Page 104: ...d test The data in any ASIC can be read from any other ASIC loom connection test Bad parity can be detected and flagged in the error register and interrupt posted buffer number error test Chip number error can be detected and flagged in the error register and interrupt posted chip number error test Pressing Enter while Central Memory Test is selected displays a reminder to take the switch offline ...

Page 105: ...ontinues to run until you press any button While the test is running all GBIC module front panel LEDs rapidly flicker green indicating that the test is finding no errors and is processing To stop the test press any button and 0 is displayed An error message would look similar to the following example 310 1 1 5310 9 31 35310 R 1 5310 1 5310 0 5310 0 5310 0 5310 30 05310 9 0 The crossPortTest verifi...

Page 106: ...BIC and external cable and back to another port s receiver at the full hardware speed of 1 Gbps It exercises the entire path of the switch The switch must be offline Because the microprocessor is not comparing data on each frame as with the other two frame tests the 310 30 0 error is never reported during spin silk However the other error messages defined for crossPortTest and their corresponding ...

Page 107: ...wing example 310 5310 N 5310 N 1 The cmemRetentionTest verifies that data written into the SRAMs that make up the central memory are retained and that data bits do not drop when read after some amount of delay since the write The switch must be offline An error message would look similar to the following example 310 2 5310 2 5310 2 Pressing Enter while DisplayTest is selected causes a test of char...

Page 108: ...5 10 Installation and Troubleshooting Guide ...

Page 109: ...ding the following field replaceable units FRU see the following sections in this chapter Power supply Replacing the Power Supply Gigabyte interconnect GBIC module Replacing a GBIC Module Fan tray assembly Replacing the Fan Assembly System board Removing and Installing a System Board Chassis assembly Replacing the Chassis There are no user serviceable parts inside the power supply chassis 0 1 1 ...

Page 110: ...e Figure 6 1 3 Gently pull the unit out 1 Slide the new power supply unit into its slot until the unit connects to the back panel 2 Lock the metal handle into the power supply by pushing the handle down and sliding it up into place 3 Reattach external cabling to the power supply The switch automatically runs power on self test POST on a PowerVault 56F switch because all the power was off 4 Check f...

Page 111: ...Carefully wiggle the GBIC from side to side to unseat it 6 If the module has squeeze prongs squeeze the side prongs and carefully pull the GBIC out as shown in Figure 6 3 7 8 6 8 To install a GBIC module with squeeze prongs insert the GBIC module into the port until its connector is firmly seated into the appropriate port The latch prongs lock and prevent the GBIC s accidental removal NOTE The GBI...

Page 112: ...e switch during this replacement The switch can safely run at the following temperatures while the fans are replaced 25 minutes at 23 degrees C at sea level average conditions 4 minutes at 40 degrees C at three kilometers km altitude extreme conditions 9 1 Phillips head screwdriver 1 Loosen the four front thumb screws 2 Pull the assembly out of the switch as shown in Figure 6 4 0 ...

Page 113: ...em board 0 9 6 flat head screwdriver 8 1 Remove all cabling attached to the front panel 2 Remove all GBICs See Removing a GBIC Module found earlier in this chapter for instructions 3 Disconnect the power supply connector s 4 Remove the system board module by loosening the captured screw located between ports 7 and 9 and pulling the assembly out of the switch See Figure 6 5 5 Remove the new system ...

Page 114: ... Installing a GBIC Module found earlier in this chapter for instructions 4 Reconnect all external cabling 5 Turn on the switch s power The switch automatically runs POST 6 Check for error messages by issuing the Telnet command Replacing the chassis involves removing the switch s GBICs system board power supply s fan assembly and then reinstalling them into the new chassis assembly 9 1 Phillips hea...

Page 115: ...ing the Fan Assembly found earlier in this chapter for instructions 1 Install the system board See Installing a System Board found earlier in this chapter for instructions 2 Install the fan tray assembly See Installing a New Fan Assembly found earlier in this chapter for instructions 3 Replace the switch s cover 4 Reinstall the GBICs See Installing a GBIC Module found earlier in this chapter for i...

Page 116: ...6 8 Installation and Troubleshooting Guide ...

Page 117: ...Web site http www dell com for help with installation and troubleshooting procedures For more information refer to World Wide Web found later in this chapter 5 If the preceding steps have not resolved the problem call Dell for technical assistance When prompted by Dell s automated telephone system enter your Express Ser vice Code to route the call directly to the proper support personnel If you do...

Page 118: ...upport dell com To select your country click the map that appears The Welcome to support dell com page opens Enter your system information to access help tools and information You can contact Dell electronically by using the following addresses World Wide Web http www dell com http www dell com ap for Asian Pacific countries only http www euro dell com for Europe only http www dell com la for Lati...

Page 119: ... found later in this chapter 88 Use your modem to access Dell s TechConnect bulletin board service BBS 24 hours a day seven days a week The service is menu driven and fully interactive The proto col parameters for the BBS are 1200 to 19 2K baud 8 data bits no parity 1 stop bit You can call this automated service to check on the status of any Dell products that you have ordered A recording prompts ...

Page 120: ...rite it clearly and prominently on the outside of the box For the telephone number to call refer to Dell Contact Numbers found later in this chapter 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics 4 Include any accessories that be...

Page 121: ...to fill out the Diagnostics Checklist Figure 7 1 If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the system itself Make sure the system documentation is available ...

Page 122: ...________________________________ _______________________________________________________________________________________________ Are you connected to a network yes no Network version and network card _______________________________________________________________ Programs and versions ___________________________________________________________________________ ______________________________________...

Page 123: ...racknell and then the local number as shown in the following illustration To place a long distance call within your own country use area codes instead of inter national access codes country codes and city codes For example to call Paris France from Montpellier France dial the area code plus the local number as shown in the following illustration The codes required depend on where you are calling f...

Page 124: ...uired Finland Helsinki 990 358 9 France Paris Montpellier 00 33 1 4 Germany Langen 00 49 6103 Hong Kong 001 852 Not required Ireland Bray 16 353 1 Italy Milan 00 39 2 Japan Kawasaki 001 81 44 Korea Seoul 001 82 2 Luxembourg 00 352 Macau 853 Not required Malaysia Penang 00 60 4 Mexico Colonia Granada 95 52 5 Netherlands Amsterdam 00 31 20 New Zealand 00 64 Norway Lysaker 095 47 Not required Poland ...

Page 125: ...1 800 819 339 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Austria Vienna NOTE Customers in Austria call Ger many for technical and customer assistance Home Small Business Sales 01 795 567602 Home Small Business Fax 01 795 67605 Home Small Business Customer Care 01 795 67603 Preferred Accounts Corporate Customer Care 0660 8056 Home S...

Page 126: ...ntario NOTE Customers in Canada call the U S A for access to TechConnect BBS Automated Order Status System toll free 1 800 433 9014 AutoTech Automated technical support toll free 1 800 247 9362 Customer Care From outside Toronto toll free 1 800 387 5759 Customer Care From within Toronto 416 758 2400 Customer Technical Support toll free 1 800 847 4096 Sales Direct Sales from outside Toronto toll fr...

Page 127: ... Sweden for fax technical support Technical Support 45170182 Relational Customer Care 45170184 Home Small Business Customer Care 32875505 Switchboard 45170100 Fax Technical Support Upplands Vasby Sweden 859005594 Fax Switchboard 45170117 Web site http support euro dell com E mail den_support dell com Finland Helsinki Technical Support 09 253 313 60 Technical Support Fax 09 253 313 81 Relational Cu...

Page 128: ...0 Technical Support Fax 06103 766 9222 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 Large Accounts Customer Care 06103 766 9560 Public Accounts Customer Care 06103 766 9555 TechConnect BBS 06103 766 9666 Switchboard 06103 766 7000 Web site http support euro dell com E mail tech_support_germany dell com H...

Page 129: ...7503530 Switchboard 2 57782 1 Web site http support euro dell com E mail support_italy dell com Japan Kawasaki Technical Support Server toll free 0120 1984 35 Technical Support Dimension and Inspiron toll free 0120 1982 56 or 0088 25 3355 Technical Support WorkStation OptiPlex and Latitude toll free 0120 1984 39 or 0088 22 7890 Y2K Support 044 556 4298 Customer Care 044 556 4240 Home and Small Bus...

Page 130: ... 728 4600 728 3772 Luxembourg NOTE Customers in Luxembourg call Belgium for sales customer and tech nical assistance Technical Support Brussels Belgium 02 481 92 88 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 9119 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Web sit...

Page 131: ...0 Home Small Business Sales toll free 0800 0663 Home Small Business Sales Fax 020 682 7171 Corporate Sales 020 581 8818 Corporate Sales Fax 020 686 8003 Fax 020 686 8003 Switchboard 020 581 8818 Web site http support euro dell com E mail tech_nl dell com New Zealand Home and Small Business 0800 446 255 Government and Business 0800 444 617 Sales 0800 441 567 Fax 0800 441 566 Norway Lysaker NOTE Cus...

Page 132: ...Malaysia 04 810 4949 Transaction Sales toll free 800 6011 054 Corporate Sales toll free 800 6011 053 South Africa Johannesburg Technical Support 011 709 7710 Customer Care 011 709 7710 Sales 011 706 7700 Fax 011 709 0495 Switchboard 011 709 7700 Web site http support euro dell com E mail dell_za_support dell com Southeast Asian Pacific Countries excluding Austra lia Brunei China Hong Kong Japan Ko...

Page 133: ...ax Technical Support 08 590 05 594 Sales 08 590 05 185 Web site http support euro dell com E mail swe_support dell com Switzerland Geneva Technical Support 0844 811 411 Customer Care 0848 802 802 Fax 022 799 01 90 Switchboard 022 799 01 01 Web site http support euro dell com E mail swisstech dell com Taiwan Technical Support toll free 0080 60 1255 Technical Support servers toll free 0080 60 1256 T...

Page 134: ...Technical Support 0870 908 0800 Corporate Customer Care 01344 720206 Home Small Business Customer Care 0870 906 0010 TechConnect BBS 0870 908 0610 Sales 0870 907 4000 AutoFax 0870 908 0510 Web site http support euro dell com E mail dell_direct_support dell com ...

Page 135: ...eturn Material Authorization Numbers toll free 1 800 822 8965 Public Americas International systems purchased by governmental agencies local state or federal or educational institutions Customer Service and Technical Support Return Material Authorization Numbers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 toll free 1 800 879 3355 Spare Parts Sales toll free 1 800 357 3355 DellWare...

Page 136: ...7 20 Installation and Troubleshooting Guide ...

Page 137: ...en in a first in first out sequence The errShow command displays all detected errors The output provides additional information over the front panel display The following information is displayed in Figure A 1 There are two errors which have been detected The task ID and task name that incurred the error task names are displayed using the i command The error type date and time the error level and ...

Page 138: ...m a neigh bor switch Check that all paths and routing tables are correct using the commands uPathShow domain or uPathAllShow If the paths are not correct reboot the neighbor switch that sent the wrong data Check the paths and routes again If they are still incorrect reboot the local switch LSRLEN 2 The local switch is trying to cre ate a Link State Update that exceeds the maximum length Check that...

Page 139: ...s using the fspfShow command If the two versions differ update the soft ware on the local switch HLO INVHLO 1 The path selection task has received a HELLO message with an invalid parameter from a neighbor switch Check that all paths and routing tables are correct If they are not reboot the neigh bor switch Check the paths and routes again If they are still incorrect reboot the local switch LSDB LS...

Page 140: ...task received an E_Port SCN but the port was already ISL Run the ucastAllShow command Con tact customer support SPFCOST 3 An error occurred with comput ing the unicast path tree Run the LSDAllShow command Contact customer support MQ QREAD 1 A task was unable to receive a message Run the command show queue ID with the ID of the queue reported in the error Contact customer support QWRITE 1 A task wa...

Page 141: ...ow command Contact customer support MALLOC 0 The switch has run out of memory Issue the traceShow command Contact customer support MSGQCREATE 0 A message queue could not be created Issue the traceShow command Contact customer support MSGQDELETE 0 A message queue could not be destroyed Issue the traceShow command Contact customer support SEMCREATE 0 A semaphore could not be created Issue the traceS...

Page 142: ...is error In some cases the system may recover without human intervention however in most cases it will not In some cases the error can even indicate a task crash These problems can be diagnosed by technical support provided enough information is collected to allow a detailed analysis of the specific case The MQ QWRITE error message is shown in Figure A 2 the front panel displays an abridged versio...

Page 143: ...the tt command B 4 8 Shows the stack trace of the task 6 B 138 Shows information about the queue that overflowed B 4 85 5 Shows the content of the message 6 Shows FSPF task s queue ID 6 Shows tasks waiting on port semaphores Shows per task microprocessor utilization This com mand displays a report every five seconds At least two reports should be printed since the first one indicates that the micr...

Page 144: ...ceiving no signal solid black LED 4 4 6 5 6 6 6 4 6 4 4 4 4 9 6 6 6 4 4 6 6 4 6 6 4 6 Port is receiving signal but not yet online solid amber LED 6 4 4 4 6 4 4 5 4 6 4 4 Port is disabled slow flashing amber LED 4 4 4 6 2 N 6 4 4 1 S 9 N 6 6 4 1 5 3 N 6 4 N9 6 Port has a fault fast flashing amber LED 6 4 4 4 44 6 Port is OK solid green LED 9 4 4 4 Port is segmented slow flashing green LED ...

Page 145: ...itch s front panel displays error messages as shown in Figure A 3 0 The first line includes the error s date and time The beginning of each second line on the front panel display starts with the module name 310 error name N and the severity level 6 4 4 6 4 4 4 6 4 4 6 44 4 6 4 6 4 4 6 4 4 6 4 4 4 Port has an internal loopback fast flashing green LED 6 4 4 4 4 4 H 4 Port is sending data flickering ...

Page 146: ...el displays 6 If any port fails during a diagnostic test it is marked 03 in the status display To retest a port which has been marked 03 clear the port and set to K using the diagClearError port command This command clears the port status only and does not clear the logs or change the port s condition Some messages contain the following abbreviations sb Should Be er Bits in error NOTE If you run t...

Page 147: ...ce mainboard assembly camTest Replace mainboard assembly portLoopbackTest Replace mainboard assembly crossPortTest Replace mainboard assem bly GBIC or fiber cable spinSilk Replace mainboard assem bly GBIC or fiber cable 0 1 001 N A DIAG CLEAR_ERR 004 N A DIAG POST_SKIPPED 0B15 sramRetentionTest DIAG REGERR 0B16 DIAG REGERR_UNRST 0B0F DIAG BUS_TIMEOUT 1F25 cmemRetentionTest DIAG LCMARS 1F26 DIAG LC...

Page 148: ...NTNOTCLR 103O DIAG BADINT 106F DIAG TIMEOUT 2030 cmlTest DIAG BADINT 2031 DIAG INTNIL 2032 DIAG CMISA1 2033 DIAG CMINOCAP 2034 DIAG CMIINVCAP 2035 DIAG CMIDATA 2036 DIAG CMICKSUM 223B camTest DIAG CAMINIT 223C DIAG CAMSID 2640 portLoopbackTest DIAG ERRSTAT ENCIN 2641 DIAG ERRSTAT CRC 2642 DIAG ERRSTAT TRUNC 2643 DIAG ERRSTAT 2LONG 2644 DIAG ERRSTAT BADOF 2645 DIAG ERRSTAT ENCOUT 2646 DIAG ERRSTAT ...

Page 149: ...TATS FTX 2661 DIAG STATS FRX 2662 DIAG STATS C3FRX 2670 DIAG PORTABSENT 2671 DIAG XMIT 3040 DIAG ERRSTAT ENCIN 3041 DIAG ERRSTAT CRL 3042 DIAG ERRSTAT TRUNC 3043 DIAG ERRSTAT 2LONG 3044 DIAG ERRSTAT BADEOF 3045 DIAG ERRSTAT ENCOUT 3046 DIAG ERRSTAT BADORD 3047 DIAG ERRSTAT DISC3 304F DIAG INIT 305F DIAG PORTDIED 0 1 ...

Page 150: ... DIAG XMIT 3078 DIAG PORTWRONG 384F spinSilk DIAG INIT 385F DIAG PORTDIED 3840 DIAG ERRSTAT ENCIN 3841 DIAG ERRSTAT CRC 3842 DIAG ERRSTAT TRUNC 3843 DIAG ERRSTAT 2LONG 3844 DIAG ERRSTAT BADEOF 3845 DIAG ERRSTAT ENCOUT 3846 DIAG ERRSTAT BADORD 3847 DIAG ERRSTAT DISCC3 3870 DIAG PORTABSENT 3871 DIAG XMIT 3874 DIAG PORTSTOPPED 0 1 0 2 DIAG BADINT T 5 centralMemoryTest cmlTest Port received an interru...

Page 151: ...SMBISRF T centralMemoryTest ASIC s Central Memory SRAMS did not complete the BISR within the timeout period ASIC failure Replace main board assembly DIAG CMBISRTO T centralMemoryTest ASIC s Central Memory SRAMS did not complete the BISR within the timeout period ASIC failure Replace main board assembly DIAG CMERRPTN T centralMemoryTest Error detected at the wrong port ASIC failure Replace main boa...

Page 152: ...ssPortTest spinSilk Port Error Statistics counter is nonzero meaning an error was detected when receiving frames One of the following status errors occurred Enc_In Encoding error inside frame CRC_err Cyclic redun dancy check on frame failed TruncFrm Truncated frame FrmTooLong Frame too long BadEOF Bad end of file Enc_out Encoding error outside frame BadOrdSet Bad symbol on fiber optic cable DiscC3...

Page 153: ...t Test failed to malloc Mainboard failure Replace main board assembly DIAG MEMSZ T ramTest Memory size to be tested is less than or equal to zero Mainboard failure Replace main board assembly DIAG MEMORY T ramTest Data read from RAM location did not match previously writ ten data into same location CPU RAM failure Replace main board assembly or DRAM module DIAG PORTABSENT T 7 5 7 5 7 portLoopbackT...

Page 154: ...ule or fiber cable failure Replace main board assembly GBIC module or fiber cable DIAG TIMEOUT T 5 5 portLoopbackTest crossPort Test centralMemoryTest For portLoopbackTest and crossPortTest Port failed to receive frame within timeout period For centralMemoryTest Port failed to detect an inter rupt within the timeout period ASIC GBIC mod ule or fiber cable failure Replace main board assembly GBIC m...

Page 155: ...r Fan failure Contact customer support TEMP 1_FAILED LOG_WARNING Switch overheated Fan failure Contact customer support TEMP 2_FAILED LOG_WARNING Switch overheated Fan failure Contact customer support TEMP 3_FAILED LOG_WARNING Switch overheated Fan failure Contact customer support TEMP 4_FAILED LOG_WARNING Switch overheated Fan failure Contact customer support TEMP 5_FAILED LOG_WARNING Switch over...

Page 156: ...ask blocked Contact customer support MQ QREAD L M Message queue unread OS error Contact customer support MQ MSGTYPE E M Unknown message type OS error Contact customer support SEMA SEMGIVE L M Unable to give a semaphore OS error Contact customer support SEMA SEMTAKE L M Unable to take a semaphore OS error Contact customer support SEMA SEMFLUSH L M Unable to flush a semaphore OS error Contact custom...

Page 157: ...unt exceeded OS error Contact customer support PANIC LSDB_CKSUM LOG_PANIC Link State Database checksum failed OS error Contact customer support SYS NOMEM LOG_CRITICAL No memory OS error Contact customer support SYS SYSCALL LOG_ERROR System call failed OS error Contact customer support SYS BADPTR LOG_ERROR Bad system pointer OS error Contact customer support SYS INTRPT LOG_CRITICAL Bad system inter...

Page 158: ... error Contact customer support HLO INVHLO LOG_ERROR Invalid Hello received from port OS error Contact customer support HLO HLOTIMEOUT LOG_ERROR Incompatible Hello timeout from port OS error Contact customer support HLO DEADTIMEOUT LOG_ERROR Incompatible inactivity timeout from port OS error Contact customer support FSPF SCN LOG_WARNING Illegal SCN OS error Contact customer support FSPF NBRCHANGE ...

Page 159: ...ror Contact customer support MCAST NOPARENTLSR LOG_ERROR Null lsrP OS error Contact customer support UCAST ADDPATH LOG_CRITICAL Add path failed OS error Contact customer support UCAST ADDPORT LOG_WARNING Add port failed OS error Contact customer support UCAST REMPORT LOG_WARNING Remove port failed OS error Contact customer support UCAST RRTIM LOG_CRITICAL Invalid reroute timer ID OS error Contact ...

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Page 161: ...vice with notification of delivery or non delivery between the two N_Ports Class 3 service provides a connectionless service without notification of delivery be tween N_Ports The transmission and routing of Class 3 frames is the same as for Class 2 frames centimeter s An SNMP community is a relationship be tween an SNMP agent and a set of SNMP managers that defines authentication ac cess control a...

Page 162: ...i gent nonshared interconnect scheme for nodes The FL_Port is the fabric access port used to connect NL_Ports to the switch in a loop configuration The F_Port is the fabric access port used to connect an N_Port Fibre Channel Physical and Signaling Interface Fibre Channel shortest path first field replaceable units gigabit interface converter A port is designated as a G_Port when it has not assumed...

Page 163: ... time out operations that depend on the maximum possible time that a frame could be delayed in a fabric and still be delivered The value of R_A_TOV is adjustable in 1 microsecond increments over a range from 10 to 120 seconds read only memory revolutions per minute storage area network subscriber connector small computer system interface 0 1 SNMP is a TCP IP protocol that generally uses the User D...

Page 164: ...not assumed a specific func tion It is a generic port that can operate either as an E_Port an F_Port or an FL_Port For example a port that is not connected or has not assumed a specific function in the fabric is designated as a U_Port volts alternating current virtual channel 5 55 A WWN uniquely identifies a switch on local and global networks 55 world wide name ...

Page 165: ...and 4 33 boot failure 5 4 buffers BB_credit 3 9 calling Dell 7 7 cascading 2 2 cascading and configuring switches 2 2 cautions v changing passwords 3 17 coldStart 3 20 command field descriptions fabricShow 4 17 interfaceShow 4 35 ipAddrSet 4 21 LSDbShow 4 38 nbrStateShow 4 39 nsShow 4 23 portStatsShow 4 26 switchShow 4 30 commands agtcfgSet 4 4 agtcfgShow 4 5 aliasShow 4 5 bcastShow 4 33 configDef...

Page 166: ...28 switchName 4 28 switchShow 4 29 syslogdIp 4 31 tempShow 4 31 topologyShow 4 40 uptime 4 32 uRouteConfig 4 41 uRouteRemove 4 41 uRouteShow 4 42 version 4 32 compatability mode 4 11 configDefault command 4 14 configShow command 4 14 configuration menu 3 8 configure command 4 6 connections Ethernet 1 5 fibre optic cable 1 3 controls buttons 3 3 front panel 1 5 3 3 date command 4 14 default user na...

Page 167: ...YSCALL 2 A 4 TASKSPAWN 0 A 5 TIMEUSECNT 0 A 5 VERSION 2 A 3 ZOMTIMKILL 0 A 5 ZOMTIMSET 0 A 5 ESD xi Ethernet connections 1 5 F_Port 2 3 fabric elements 2 1 fabric parameters 4 10 fabricShow command 4 17 fiber optic cable connections 1 3 firmware version 3 14 firmwareDownload command 4 18 fixing problems 7 1 flashDefault command 4 18 FREETIMRLSD 0 A 5 front panel controls 1 5 fspfShow command 4 34 ...

Page 168: ...speed and color 5 2 5 3 green 5 3 power on flashing 5 3 yellow 5 3 link initialization 5 3 linkDown 3 20 linkUp 3 20 login command 4 22 logout command 4 22 LSDbShow command 4 38 LSID 2 A 3 LSRLEN 2 A 2 MALLOC 0 A 5 managing SilkWorm comparison of methods 3 2 via front panel buttons 3 2 via Telnet 3 17 mcastShow command 4 39 menu display activating 3 4 MIB II support 3 19 module type 3 15 MSG 2 A 3...

Page 169: ... 4 REMDOMAIN 2 A 3 REMPORT 3 A 4 replacement parts chassis assembly 6 6 fan assembly 6 4 power supply 6 1 system board 6 5 requirements power 1 2 resource allocation time out R_A_TOV 3 10 returns 7 4 routeHelp command 4 40 routing cost 2 1 routing table 2 4 safety instructions for preventing ESD xi health considerations xii sample fabric topologies 2 3 SCN 3 A 3 SEMCREATE 0 A 5 SEMDELETE 0 A 5 ser...

Page 170: ...e 3 17 front panel 3 6 managing 3 17 passwords 3 17 temperature 3 16 tempShow command 4 31 TIMEUSECNT 0 A 5 topology cascading 2 2 fault tolerant 2 4 sample two switch fabric 2 4 single switch fabric 2 3 switches in fabric 2 2 topologyShow command 4 40 troubleshooting Diagnostics Checklist 7 6 Internet tools 7 2 typographical conventions xvi universal ports 2 2 uptime command 4 32 uRouteConfig com...

Page 171: ...support dell com Index 7 warmStart 3 20 warnings v warranty information xvi warranty repair or credit 7 4 World Wide Web help tools 7 2 6 ZOMTIMKILL 0 A 5 ZOMTIMSET 0 A 5 ...

Page 172: ...8 Installation and Troubleshooting Guide ...

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Dell PowerVault 50F, Installation And Troubleshooting Manual

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