Dell poweredge t330 Owner'S Manual Download Page 7

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Preparing a system for conversion from tower mode to rack mode

..............................................141

6 Troubleshooting your system........................................................................144

Safety first—for you and your system

...............................................................................................144

Troubleshooting system startup failure

........................................................................................... 144

Troubleshooting external connections

............................................................................................144

Troubleshooting the video subsystem

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Troubleshooting a USB device

......................................................................................................... 144

Troubleshooting iDRAC Direct (USB XML configuration)

................................................................145

Troubleshooting iDRAC Direct (Laptop connection)

...................................................................... 146

Troubleshooting a serial I/O device

................................................................................................. 146

Troubleshooting an NIC

................................................................................................................... 146

Troubleshooting a wet system

......................................................................................................... 147

Troubleshooting a damaged system

................................................................................................148

Troubleshooting the system battery

................................................................................................ 148

Troubleshooting power supply units

............................................................................................... 149

Troubleshooting power source problems

................................................................................. 149

Power supply unit problems

.......................................................................................................149

Troubleshooting cooling problems

................................................................................................. 150

Troubleshooting cooling fans

.......................................................................................................... 150

Troubleshooting system memory

.....................................................................................................151

Troubleshooting an internal USB key

...............................................................................................152

Troubleshooting an SD card

.............................................................................................................152

Troubleshooting an optical drive

......................................................................................................153

Troubleshooting a tape backup unit

................................................................................................ 153

Troubleshooting a hard drive

........................................................................................................... 154

Troubleshooting a storage controller

.............................................................................................. 155

Troubleshooting expansion cards

.................................................................................................... 155

Troubleshooting processors

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7 Using system diagnostics................................................................................ 157

Dell Embedded System Diagnostics

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When to use the Embedded System Diagnostics

...................................................................... 157

Running the Embedded System Diagnostics from Boot Manager

............................................157

Running the Embedded System Diagnostics from the Dell Lifecycle Controller

.....................157

System diagnostics controls

....................................................................................................... 158

8 Jumpers and connectors................................................................................ 159

System board jumpers and connectors

........................................................................................... 159

System board jumper settings

..........................................................................................................160

Disabling a forgotten password

........................................................................................................ 161

Summary of Contents for poweredge t330

Page 1: ...Dell PowerEdge T330 Owner s Manual Regulatory Model E35S Series Regulatory Type E35S001 ...

Page 2: ...problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2015 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their res...

Page 3: ...27 Accessing system information by using QRL 28 2 Performing initial system configuration 29 Setting up your system 29 Setting up and configuring the iDRAC IP address 29 Logging in to iDRAC 30 Methods of installing the operating system 30 Managing your system remotely 30 Downloading drivers and firmware 30 3 Pre operating system management applications 32 Navigation keys 32 About System Setup 33 E...

Page 4: ...ering the iDRAC settings utility 48 Changing the thermal settings 49 4 Installing and removing system components 50 Safety instructions 50 Before working inside your system 50 After working inside your system 51 Recommended tools 51 Front bezel optional 51 Installing the optional front bezel 51 Removing the optional front bezel 52 System feet 52 Removing the system feet 52 Installing the system fe...

Page 5: ...drive carrier 74 Removing a 2 5 inch hot swappable hard drive from a 3 5 inch hard drive adapter 74 Hard drive backplane 74 Removing the hard drive backplane 75 Installing the hard drive backplane 79 Four slot hard drive blank 79 Removing a four slot hard drive blank 79 Installing a four slot hard drive blank 80 System memory 81 General memory module installation guidelines 82 Sample memory config...

Page 6: ...sembly 122 Removing the control panel assembly cover 123 Installing the control panel assembly cover 124 Removing the control panel board 125 Installing the control panel board 126 Removing the LCD module 127 Installing the LCD module 128 Removing the optional VGA module 129 Installing the optional VGA module 130 System board 130 Removing the system board 130 Installing the system board 134 Restor...

Page 7: ...ms 149 Power supply unit problems 149 Troubleshooting cooling problems 150 Troubleshooting cooling fans 150 Troubleshooting system memory 151 Troubleshooting an internal USB key 152 Troubleshooting an SD card 152 Troubleshooting an optical drive 153 Troubleshooting a tape backup unit 153 Troubleshooting a hard drive 154 Troubleshooting a storage controller 155 Troubleshooting expansion cards 155 T...

Page 8: ...s 162 Power specifications 163 Storage controller specifications 163 Drive specifications 164 Connectors specifications 164 Video specifications 165 Expanded operating temperature 165 Environmental specifications 166 10 Getting help 168 Contacting Dell 168 Locating your system Service Tag 168 Accessing system information by using QRL 168 8 ...

Page 9: ...state drives Supported configurations on Dell PowerEdge T330 system Table 1 Supported configurations on Dell PowerEdge T330 system PowerEdge T330 System Configurations Four hard drive systems Up to four 3 5 inch 2 5 inch with adapter hot swappable hard drives with redundant or non redundant power supply unit PSU Eight hard drive systems Up to eight 3 5 inch 2 5 inch with adapter hot swappable hard...

Page 10: ...Front panel features and indicators tower mode Figure 1 Front panel features and indicators eight 3 5 inch hot swappable hard drive chassis 10 ...

Page 11: ...ar system within a rack The identification buttons are located on the front and back panels When one of these buttons is pressed the LCD panel on the front and the system status indicator on the back flash until one of the buttons is pressed again Press the system identification button to turn the system ID on or off If the system stops responding during POST press and hold the system ID button fo...

Page 12: ...em This port is USB 3 0 compliant 9 Optical drive or tape drives Enables you to install an optical drive or tape drives For more information about supported optical drives and tape drives see Optical drives and tape drives optional 10 Hard drives Enables you to install up to eight 3 5 inch 2 5 inch with adapter hot swappable hard drives SSDs 12 ...

Page 13: ...and indicators four 3 5 inch hot swappable hard drive chassis Item Indicator button or connector Icon Description 1 Power on indicator power button Enables you to know the power status of the system The power on indicator glows when the system power is on The power button controls the power supply output to the system 13 ...

Page 14: ...ne of the buttons is pressed again Press the system identification button to turn the system ID on or off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC setup press and hold the system ID button for more than 15 seconds 4 LCD menu buttons Enables you to navigate the con...

Page 15: ...ckplane configured for software RAID support These systems support only four hard drives and the remaining hard drive slots are preinstalled with the four slot hard drive blank and cannot be upgraded for additional storage Front panel features and indicators rack mode Figure 3 Front panel features and indicators rack mode Table 4 Front panel features and indicators rack mode Item Indicator button ...

Page 16: ...ck flash until one of the buttons is pressed again Press the system identification button to turn the system ID on or off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC setup press and hold the system ID button for more than 15 seconds 4 LCD menu buttons Enable you to n...

Page 17: ...t swappable hard drives or four 3 5 inch 2 5 inch with adapter hot swappable hard drives LCD panel features The system s LCD panel provides system information and status and error messages to indicate if the system is operating correctly or if the system needs attention For more information about the error messages see the Dell Event and Error Messages Reference Guide at Dell com openmanagemanuals...

Page 18: ...con is displayed 2 Select the Home icon 3 From the Home screen press the Select button to enter the main menu Setup menu NOTE When you select an option in the Setup menu you must confirm the option before proceeding to the next action Option Description iDRAC Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Selec...

Page 19: ...tors are lit when the system is switched off To start the system plug it into a working power source and press the power button Table 5 Diagnostic indicators Icon Description Condition Corrective action Health indicator If the system is on and in good health the indicator turns solid blue None required The indicator flashes amber if the system is on or in standby and if any error exists for exampl...

Page 20: ...rature out of range or fan failure Ensure that none of the following conditions exist A cooling fan is removed or has failed System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed Ambient temperature is too high External airflow is obstructed See Getting help Memory indicator The indicator flashes amber if a memory error occurs Check the system event log...

Page 21: ...ern RAID only Condition Flashes green two times per second Identifying drive or preparing for removal OFF Drive ready for insertion or removal NOTE The drive status indicator remains OFF until all hard drives are initialized after the system is turned on Drives are not ready for insertion or removal during this time Flashes green amber and turns off Predicted drive failure Flashes amber four times...

Page 22: ...el features and indicators Table 7 Back panel features and indicators Item Indicator button or connector Icon Description 1 Power supply units PSU1 and PSU2 Enables you to install up to two 495 W redundant and 350 W non redundant AC power supply units 22 ...

Page 23: ...d the system status indicator on the back flash until one of the buttons is pressed again Press the system identification button to turn the system ID on or off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter the BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC setup press and hold for more than 15 seconds 8 System ide...

Page 24: ...en The NIC is connected to a valid network at its maximum port speed 1 Gbps C Link indicator is yellow The NIC is connected to a valid network at less than its maximum port speed D Activity indicator is flashing green Network data is being sent or received Redundant power supply unit indicator codes Each AC power supply unit PSU has an illuminated translucent handle that indicates whether power is...

Page 25: ...the PSU firmware by using Dell Lifecycle Controller See Dell Lifecycle Controller User s Guide at Dell com idracmanuals C Flashes green and turns off When hot adding a PSU the PSU handle flashes green five times at 4 Hz rate and turns off This indicates that there is a PSU mismatch with respect to efficiency feature set health status and supported voltage Replace the mismatch PSU with a PSU of mat...

Page 26: ... wattages and trigger a mismatch CAUTION If two PSUs are used they must be of the same type and have the same maximum output power CAUTION Combining AC and DC PSUs is not supported and triggers a mismatch E Not lit Power is not connected Indicator codes for non redundant power supply unit Press the self diagnostic button to perform a quick health check on the non redundant power supply unit PSU of...

Page 27: ...nds and supported RACADM interfaces RACADM Command Line Reference Guide for iDRAC at Dell com idracmanuals Launch enable and disable Dell Lifecycle Controller know the features use and troubleshoot Dell Lifecycle Controller Dell Lifecycle Controller User s Guide at Dell com idracmanuals Use Dell Lifecycle Controller Remote Services Dell Lifecycle Controller Remote Services Quick Start Guide at Del...

Page 28: ...ur system How to videos Reference materials including the Owner s Manual LCD diagnostics and mechanical overview Your system service tag to quickly access your specific hardware configuration and warranty information A direct link to Dell to contact technical support and sales teams Steps 1 Go to Dell com QRL and navigate to your specific product or 2 Use your smartphone or tablet to scan the mode...

Page 29: ... IP address by using one of the following interfaces iDRAC Settings utility Dell Lifecycle Controller Dell OpenManage Deployment Toolkit Server LCD panel You can use the default iDRAC IP address 192 168 0 120 to configure the initial network settings including setting up DHCP or a static IP for iDRAC NOTE To access iDRAC ensure that you install the iDRAC port card or connect the network cable to t...

Page 30: ...ion media see the operating system documentation at Dell com operatingsystemmanuals Dell Lifecycle Controller see the Dell Lifecycle Controller documentation at Dell com idracmanuals Dell OpenManage Deployment Toolkit see the Dell OpenManage documentation at Dell com openmanagemanuals OpenManage software For information on the list of operating systems supported on your system see the operating sy...

Page 31: ... If you do not have the Service Tag select Automatically detect my Service Tag for me to enable the system to automatically detect your service tag or select your product from the Product Selection page 3 Click Get drivers and downloads The drivers that are applicable to your selection are displayed 4 Download the drivers that you need to a USB drive CD or DVD 31 ...

Page 32: ...Controller F11 Enables you to enter Boot Manager F12 Enables you to enter PXE Boot Page Up Enables you to move to the previous screen Page Down Enables you to move to the next screen Up arrow Enables you to move to the previous field Down arrow Enables you to move to the next field Enter Enables you to type a value in the selected field if applicable Spacebar Enables you to expand or collapse a dr...

Page 33: ...iption System BIOS Enables you to configure BIOS settings iDRAC Settings Enables you to configure iDRAC settings The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI You can enable or disable various iDRAC parameters by using the iDRAC settings utility For more information about this utility see Integrated Dell Remote Access Controller User s Guide ...

Page 34: ...rd Trusted Platform Module TPM security It also manages the power and NMI buttons on the system Miscellaneous Settings Displays options to change the system date time and so on System Information screen details You can use the System Information screen to view system properties such as Service Tag system model name and the BIOS version To view the System Information screen click System Setup Main ...

Page 35: ...essor Settings screen details You can use the Processor Settings screen to view the processor settings and perform specific functions such as enabling virtualization technology hardware prefetcher and logical processor idling To view the Processor Settings screen click System Setup Main Menu System BIOS Processor Settings The Processor Settings screen details are explained as follows Option Descri...

Page 36: ...per Processor Controls the number of enabled cores in each processor This option is set to All by default Processor 64 bit Support Specifies if the processor s support 64 bit extensions Processor Core Speed Displays the maximum core frequency of the processor Processor 1 The following settings are displayed for each processor installed in the system Option Description Brand Displays the brand name...

Page 37: ...for removable media devices such as optical drives Port C For AHCI or RAID mode BIOS support is always enabled Option Description Model Displays the drive model of the selected device Drive Type Displays the type of drive attached to the SATA port Capacity Displays the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port D For AHCI or RAI...

Page 38: ...nu Setting this field to BIOS disables the UEFI Boot Settings menu CAUTION Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode If the operating system supports UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems This option is set to BIOS by default Boot Sequence ...

Page 39: ...een click System Setup Main Menu System BIOS Network Settings UEFI ISCSI Settings The UEFI ISCSI Settings screen details are explained as follows Option Description ISCSI Initiator Name Specifies the name of the iSCSI initiator iqn format ISCSI Device n n 1 to 4 Enables or disables the iSCSI device When disabled a UEFI boot option is created for the iSCSI device automatically Integrated Devices sc...

Page 40: ... your operating system When this option is set to Enabled the operating system initializes the timer When this option is set to Disabled the default the timer does not have any effect on the system Memory Mapped I O above 4 GB Enables or disables the support for PCIe devices that require large amounts of memory This option is set to Enabled by default Slot Disablement Enables or disables the avail...

Page 41: ...115200 by default Remote Terminal Type Sets the remote console terminal type This option is set to VT 100 VT 220 by default Redirection After Boot Enables or disables the BIOS console redirection when the operating system is loaded This option is set to Enabled by default System Profile Settings screen details You can use the System Profile Settings screen to enable specific system performance set...

Page 42: ...tor Mwait Enables the Monitor Mwait instructions in the processor This option is set to Enabled for all system profiles except Custom by default NOTE This option can be disabled only if the C States option in the Custom mode is set to disabled NOTE When C States is set to Enabled in the Custom mode changing the Monitor Mwait setting does not impact the system power or performance System Security S...

Page 43: ...tion is set to Disabled by default AC Power Recovery Sets how the system behaves after AC power is restored to the system This option is set to Last by default AC Power Recovery Delay Sets the time delay for system power up after AC power is restored to the system This option is set to Immediate by default User Defined Delay 60s to 240s Sets the User Defined Delay option when the User Defined opti...

Page 44: ...he asset tag and changing the system date and time To view the Miscellaneous Settings screen click System Setup Main Menu System BIOS Miscellaneous Settings The Miscellaneous Settings screen details are explained as follows Option Description System Time Enables you to set the time on the system System Date Enables you to set the date on the system Asset Tag Displays the asset tag and enables you ...

Page 45: ...vice to boot from Launch System Setup Enables you to access System Setup Launch Lifecycle Controller Exits the Boot Manager and invokes the Lifecycle Controller program System Utilities Launches System Utilities menu such as System Diagnostics and UEFI shell About Dell Lifecycle Controller Dell Lifecycle Controller enables you to perform tasks such as configuring BIOS and hardware settings deployi...

Page 46: ...is enabled The password jumper enables or disables the system password and setup password features For more information about the password jumper settings see System board jumpers and connectors Ensure that password status is unlocked in the System Security Settings screen For more information see System Security Settings screen details NOTE If the password jumper setting is disabled the existing ...

Page 47: ... the correct password is entered Deleting or changing system password and setup password Prerequisites Ensure that the password jumper is Enabled and the Password Status is set to Unlocked before attempting to delete or change the existing system or setup password NOTE You cannot delete or change an existing system or setup password if the Password Status is set to Locked Steps 1 To enter System S...

Page 48: ...bedded systems management throughout the server s lifecycle The Dell Lifecycle Controller can be started during the boot sequence and can function independently of the operating system NOTE Certain platform configurations may not support the full set of features provided by the Dell Lifecycle Controller For more information about setting up the Dell Lifecycle Controller configuring hardware and fi...

Page 49: ...AC Settings Thermal 2 Under SYSTEM THERMAL PROFILE Thermal Profile select one of the following options Default Thermal Profile Settings Maximum Performance Performance Optimized Minimum Power Performance per Watt Optimized 3 Under USER COOLING OPTIONS set the Fan Speed Offset Minimum Fan Speed and Custom Minimum Fan Speed 4 Click Back Finish Yes 49 ...

Page 50: ...zed by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Dell recommends that you always use a static mat and static strap while working on components inside the system NOTE To ensure proper operation and cooling all bays in the system must be populated always with either a component or with a blank Before working inside your system Prereq...

Page 51: ... attached peripherals Related Tasks Installing the system cover Installing the optional front bezel Recommended tools You need the following tools to perform the removal and installation procedures Keys to the bezel lock Phillips 2 screwdriver Wrist strap Plastic scribe Front bezel optional Installing the optional front bezel 1 Locate and remove the bezel keys NOTE There are two bezel keys attache...

Page 52: ... 4 Unhook the bezel tabs from the slots at the bottom of the system board and pull the bezel away from the system System feet The system feet provide stability to the system in the tower mode Removing the system feet Prerequisites NOTE It is recommended that you remove the system feet only when you are converting the system from the tower mode to the rack mode or when you are replacing the system ...

Page 53: ... screw 4 Related Tasks Installing the system feet Installing the system feet Prerequisites CAUTION Installing the feet on a stand alone tower system is necessary to provide a stable foundation for the system Failure to install the feet poses the risk of having the system tip over possibly causing bodily injury or damage to the system 1 Ensure that you follow the Safety instructions 2 Keep the Phil...

Page 54: ...heels Prerequisites 1 Ensure that you follow the Safety instructions 2 Keep the Phillips 2 screwdriver ready 3 Place the system on its side on a flat and stable surface with the base of the system extending off the edge of the surface 4 If installed remove the system feet Steps 1 Align the retention hooks on the back wheel unit with the slots on the base of the chassis and insert the hooks into th...

Page 55: ...ps 2 screwdriver ready 3 Place the system on a flat and stable surface with the wheels extending beyond the edge of the surface Steps 1 Remove the screw that secures the front wheel unit to the base of the chassis 2 Slide the front wheel unit slightly to the back of the system to release the retention hooks and pull the front wheel unit 3 Remove the screw securing the back wheel unit to the base o...

Page 56: ...utlet and peripherals 4 If installed remove the front bezel 5 Place the system on a flat and stable surface Steps 1 Turn the latch release lock to the unlocked position 2 Press the cover release latch and remove the system cover Figure 13 Removing and installing the system cover 1 system 2 system cover 3 cover release latch 4 cover release latch lock Next steps Install the system cover Related Tas...

Page 57: ...latch and push the cover toward the chassis until the latch locks into place 3 Turn the cover release latch lock to the locked position Next steps 1 Place the system upright on its feet on a flat and stable surface 2 If removed install the front bezel 3 Reconnect the system to the electrical outlet and peripherals 4 Turn on the system and any attached peripherals Related Tasks Installing the optio...

Page 58: ...le slots 8 processor 9 system board 10 hard drive backplane 11 hard drive Optical drives and tape drives optional Systems with hot swappable hard drives support up to one optical drive and two tape drives NOTE You can also install a Dell PowerVault RD1000 removable media device on your system For systems with hot swappable hard drives the optical and tape drives can be configured as follows 58 ...

Page 59: ...E Note the routing of the power and data cable inside the chassis when you remove them from the system board and the optical drive or tape drive You must route these cables correctly and in a similar manner when you replace them to prevent them from being pinched or crimped 2 If required disconnect the power cable from the backplane and disconnect the data cable from the system board 3 Press the r...

Page 60: ...Figure 15 Removing and installing the optional optical drive or tape drive 1 optical drive or tape drive 2 guide 3 release latch 60 ...

Page 61: ... drive connector on the system board 5 SAS tape drive 6 optical disk drive or SATA tape drive 7 optical disk drive 8 SAS tape drive connector on the PERC card Next steps 1 Install the optical drive or tape drive 2 Follow the procedure listed in After working inside your system Related Tasks Installing the optical drive or tape drive 61 ...

Page 62: ...ape drive into the slot until the optical drive or tape drive snaps into place 5 Connect the power and data cables to the back of the optical drive or tape drive 6 Connect the power cable to the backplane and connect the data cable to the system board Next steps Follow the procedure listed in After working inside your system Cooling shroud Removing the cooling shroud Prerequisites CAUTION Many rep...

Page 63: ...e done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you follow the Safety...

Page 64: ...inside your system Intrusion switch Removing the intrusion switch Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your ...

Page 65: ...stalling the intrusion switch Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety ...

Page 66: ...install a hard drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hot swappable hard drive removal and insertion CAUTION Do not turn off or restart your system while the hard drive is being formatted Doing so can cause a hard drive failure Use only hard drives that have been tested and approved ...

Page 67: ...ove the front bezel Steps Press the release button and slide the hard drive carrier blank out of the hard drive slot Figure 19 Removing and installing a 3 5 inch hot swappable hard drive carrier blank 1 hard drive carrier blank 2 release button Next steps If removed install the front bezel Related Tasks Removing the optional front bezel Installing the optional front bezel Installing a 3 5 inch hot...

Page 68: ...afety instructions that came with the product 1 Ensure that you follow the Safety instructions 2 If installed remove the front bezel 3 Using the management software prepare the hard drive for removal For more information see the documentation for the storage controller If the hard drive is online the green activity or fault indicator flashes when the hard drive is turned off You can remove the har...

Page 69: ...rier Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came wi...

Page 70: ... perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Hot swappable hard drives are supplied in hot swappable hard drive carriers that fit i...

Page 71: ...vent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable hard drive is installed and the system is powered on the hard drive automatically begins to rebuild Make absolutely sure that the replacement hard drive is blank or contains data that you wish to have over written A...

Page 72: ...nsure that you follow the Safety instructions 2 Keep the Phillips 2 screwdriver ready Steps 1 Align the screw holes on the 2 5 inch hot swappable hard drive with the screw holes on the 3 5 inch hard drive adapter 2 Install the screws to secure the 2 5 inch hot swappable hard drive to the 3 5 inch hard drive adapter Figure 22 Removing and installing a 2 5 inch hot swappable hard drive into a 3 5 in...

Page 73: ...nch hard drive adapter into the 3 5 inch hot swappable hard drive carrier with the connector end of the hard drive toward the back of the 3 5 inch hot swappable hard drive carrier 2 Align the screw holes on the 3 5 inch hard drive adapter and the 3 5 inch hard drive with the holes on the 3 5 inch hot swappable hard drive carrier 3 Install the screws to secure the 3 5 inch hard drive adapter to the...

Page 74: ...or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you follow the Safety instructions 2 Keep the Phillips 2 screwdriver ready 3 Remove the 3 5 inch hard drive adapter from the 3 5 inch hot swappable hard drive carrier NOTE A 2 5 inch hot swappab...

Page 75: ...oduct 1 Ensure that you follow the Safety instructions 2 Follow the procedure listed in Before working inside your system CAUTION To prevent damage to the drives and backplane remove the hard drives from the system before removing the backplane CAUTION Note the slot number of each hard drive and temporarily label the slots before removing the hard drives so that you can replace them in the same lo...

Page 76: ... 6 release pin 7 signal cable Figure 25 Connectors on an x8 hard drive backplane 1 x8 hard drive backplane 2 optical disk drive connector 3 backplane power connector 4 backplane signal connector 5 SAS A connector 6 SAS B connector 76 ...

Page 77: ...pter HBA 4 system board 5 optical disk drive connector on system board 6 SATA connector on system board 7 x8 hard drive backplane 8 SAS B connector on backplane 9 SAS A connector on backplane 10 SAS tape drive 11 optical disk drive or SATA tape drive 12 optical disk drive 13 SAS A connector on PERC card 14 SAS B connector on PERC card 77 ...

Page 78: ...ni SAS connector 5 x4 hard drive backplane 6 SAS A connector on backplane 7 optical disk drive or SATA tape drive 8 optical disk drive Next steps 1 Install the hard drive backplane 2 Follow the procedure listed in After working inside your system Related Tasks Removing a hot swappable hard drive carrier Installing the hard drive backplane 78 ...

Page 79: ...ocations 2 Follow the procedure listed in After working inside your system Related Tasks Installing a hot swappable hard drive carrier Four slot hard drive blank Systems with x8 hard drive backplanes configured for software RAID support only four hard drives The remaining hard drive slots are pre installed with the four slot hard drive blank and cannot be upgraded for additional storage Removing a...

Page 80: ...ive blank 1 four slot hard drive blank 2 release tab 4 3 screwdriver Next steps 1 Install the four slot hard drive blank 2 Follow the procedure listed in After working inside your system Related Tasks Removing the cooling shroud Removing a hot swappable hard drive from a hard drive carrier Removing the hard drive backplane Installing a four slot hard drive blank Installing a four slot hard drive b...

Page 81: ...ng the cooling shroud System memory Your system supports DDR4 ECC unbuffered DIMMs UDIMMs NOTE MT s indicates memory module speed in Mega Transfers per second Memory bus operating frequency can be 2133 MT s 1866 MT s or 1600 MT s depending on the following factors System profile selected for example Performance Optimized Custom or Dense Configuration Optimized Maximum supported memory module frequ...

Page 82: ...ncy in MT s Maximum memory module ranks per channel 1 2 V ECC UDIMM 1 2133 1866 1600 Dual rank or single rank 2 2133 1866 1600 Dual rank or single rank General memory module installation guidelines Your system supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architectural configuration The following are the recommended guidelines for installi...

Page 83: ...ate two DIMMs per processor one DIMM per channel at a time to maximize performance Sample memory configurations The following table shows sample memory configurations for a single processor configuration NOTE 1R and 2R in the following table indicate single and dual rank memory modules respectively Table 13 Memory configurations single processor Populated system capacity in GB Memory module size i...

Page 84: ... down Allow the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory modules in those sockets Steps 1 L...

Page 85: ...for some time after the system has been powered down Allow the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module Steps 1 Locate the appropriate memory module socket CAUTION Handle each memory module only by the card edges making sure not to touch the middle of the memory module or meta...

Page 86: ... is incorrect one or more of the memory modules may not be installed properly Ensure that the memory modules are firmly seated in the sockets 5 Run the system memory test in system diagnostics See Dell Embedded System Diagnostics Related Tasks Removing the cooling shroud Installing the cooling shroud Cooling fans The system supports an internal cooling fan NOTE When selecting or upgrading your sys...

Page 87: ...e your system with the internal cooling fan removed The system can overheat and result in shutdown of the system and loss of data CAUTION Do not operate the system with the cover removed for a duration exceeding 5 minutes 1 Ensure that you follow the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the cooling shroud Steps 1 Disconnect the internal co...

Page 88: ...oud Installing the internal cooling fan Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow t...

Page 89: ...s screen of System Setup To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in System Setup NOTE To locate the internal USB connector INT_USB on the system board see System board jumpers and connectors Replacing the optional internal USB memory key Prerequisites CAUTION Many repairs may only be done by a certified...

Page 90: ...nes Your system supports Generation 3 cards The following table lists the supported expansion cards Table 14 PCI Express Generation 3 expansion cards supported PCIe Slot Processor Connection Height Length Link Width Slot Width 1 Processor Full Height Half Length x4 x8 2 Processor Full Height Half Length x8 x16 3 Platform Controller Hub Full Height Half Length x1 x1 4 Platform Controller Hub Full H...

Page 91: ... Fibre Channel 8 Gb HBA Wildfire 2 Full Height 2 1 4 3 4 1 Gb NICs Quad Port Intel Full Height 1 2 4 3 1 G NICs Quad Port Broadcom Full Height 1 2 4 3 1 Gb NICs Dual Port Intel Full Height 1 2 4 3 1 G NICs Dual Port Broadcom Full Height 3 1 4 2 3 5 12 Gb SAS HBA Full Height 2 1 4 3 Removing an expansion card Prerequisites CAUTION Many repairs may only be done by a certified service technician You ...

Page 92: ... on the filler bracket with the expansion card slot b Press the expansion card latch until the filler bracket locks into place NOTE Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Figure 34 Removing and installing an expansion ...

Page 93: ...quisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the pro...

Page 94: ... card optional The iDRAC port card consists of the SD vFlash card slot and an iDRAC port The iDRAC port card features a dedicated NIC port and is used for remote advanced management of the system through the network An SD vFlash card is a Secure Digital SD card that plugs into the SD vFlash card slot in the iDRAC port card It provides persistent on demand local storage and a custom deployment envi...

Page 95: ...Removing and installing the iDRAC port card 1 iDRAC port 2 SD vFlash media card 3 iDRAC port card connector 4 iDRAC port card holder 5 screw Next steps 1 Install the iDRAC port card 2 Follow the procedure listed in After working inside your system Related Tasks Removing the cooling shroud Removing the internal cooling fan Installing the optional iDRAC port card Installing the internal cooling fan ...

Page 96: ...ooling shroud 5 Remove the internal cooling fan Steps 1 Align and insert the tabs on the iDRAC port card on the slots on the chassis wall 2 Insert the iDRAC port card into the connector on the system board 3 Tighten the screw to secure the iDRAC port card Next steps 1 Reconnect all the cables to the iDRAC port card 2 Install the internal cooling fan 3 Install the cooling shroud 4 Follow the proced...

Page 97: ...irror Mode in the Integrated Devices screen of System Setup the information is replicated from one SD card to another Single card operation single card operation is supported but without redundancy Removing an optional internal SD card Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in yo...

Page 98: ...ur system 3 Ensure that the Internal SD Card Port option is set to Enabled in System Setup Steps 1 Locate the SD card connector on the internal dual SD module Orient the SD card appropriately and insert the contact pin end of the card into the slot NOTE The slot is keyed to ensure correct insertion of the card 2 Press the card into the card slot to lock it into place Next steps Removing the option...

Page 99: ...t 2 5 SD card slot 1 6 IDSDM connector The following table describes the IDSDM indicator codes Table 16 IDSDM indicator codes Convention IDSDM indicator code Condition A Green Indicates that the card is online B Flashing green Indicates rebuild or activity C Flashing amber Indicates card mismatch or that the card has failed 99 ...

Page 100: ...irected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you follow the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Locate the Internal Dual SD Module IDSDM connector on the syst...

Page 101: ...ld Replaceable Unit FRU Removal and installation procedures should be performed only by Dell certified service technicians 1 Ensure that you follow the Safety instructions 2 Keep the Phillips 2 screwdriver ready 3 Follow the procedure listed in Before working inside your system 4 Remove the cooling shroud WARNING The heat sink and processor are hot to the touch for some time after the system has b...

Page 102: ...requisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the p...

Page 103: ... processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly held Steps 1 Release the socket lever by pushing the lever down and out from under the tab on the processor shield 2 Lift the lever upward until the processor shield lifts CAUTION The processor socket pins are fragile and can be permanently damaged Be careful not to bend the ...

Page 104: ...Figure 40 Opening and closing the processor shield 1 processor shield 2 tab on the processor shield 3 socket lever 104 ...

Page 105: ...shroud Removing the heat sink Installing the processor Installing the heat sink Installing the cooling shroud Installing the processor Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage du...

Page 106: ... not use force to seat the processor When the processor is positioned correctly it engages easily into the socket CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket 4 Align the pin 1 indicator of the processor with the triangle on the socket 5 Place the processor on the socket such that the slots on t...

Page 107: ...service technicians 1 Ensure that you follow the Safety instructions 2 Keep the Phillips 2 screwdriver ready 3 Follow the procedure listed in Before working inside your system 4 Remove the cooling shroud 5 Install the processor Steps 1 If you are using an existing heat sink remove the thermal grease from the heat sink by using a clean lint free cloth 2 Use the thermal grease syringe included with ...

Page 108: ...revent overtightening tighten the retention screw until resistance is felt The screw tension must not be more than 6 in lb 6 9 kg cm 6 Repeat the procedure for the remaining two screws Next steps 1 Install the cooling shroud 2 Follow the procedure listed in After working inside your system 3 While booting press F2 to enter System Setup and check that the processor information matches the new syste...

Page 109: ...leep state returns to an active output state If having both PSUs active is more efficient than having one PSU in the sleep state the active PSU can also activate the sleeping PSU The default PSU settings are as follows If the load on the active PSU is more than 50 then the redundant PSU is switched to the active state If the load on the active PSU falls below 20 then the redundant PSU is switched ...

Page 110: ...he PSU in the second PSU bay immediately install the PSU blank in the empty PSU bay Related Tasks Installing the power supply unit blank Installing a redundant AC power supply unit Installing a redundant AC power supply unit Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product ...

Page 111: ...When installing hot swapping or hot adding a new PSU wait for 15 seconds for the system to discover the PSU and determine its status The power supply redundancy may not occur until discovery is complete Wait until the new PSU is discovered and enabled before you remove the old PSU The PSU status indicator turns green to indicate that the PSU is functioning properly Related Tasks Removing the power...

Page 112: ...nk with the PSU bay and push the PSU blank into the chassis until it clicks into place Replacing the power supply unit divider Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to ser...

Page 113: ... until the PSU divider is seated on the slots of the PSU cage 6 Tighten the screw to secure the PSU divider to the chassis Figure 45 Removing and installing the PSU divider 1 PSU divider 2 tabs 4 3 screw Next steps 1 Install the redundant PSUs or PSU blank as applicable 2 Reconnect the system to its electrical outlet and power on the system including any attached peripherals Related Tasks Removing...

Page 114: ... troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you follow the Safety instructions 2 Follow the procedure listed in Before working in...

Page 115: ...andoff on the chassis 5 P2 power cable connector 6 P1 signal cable connector 7 P1 power cable connector 8 P4 backplane connector Next steps 1 Install a non redundant PSU 2 Follow the procedure listed in After working inside your system Related Tasks Installing a non redundant AC power supply unit 115 ...

Page 116: ...d is only supported in systems with redundant power supply units Removing the power interposer board Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authori...

Page 117: ...ing shroud Installing the power interposer board Installing the power interposer board Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is...

Page 118: ...ploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer For more information see the safety information that shipped with your system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by ...

Page 119: ...nto place Figure 49 Installing the system battery 1 positive side of the battery connector 2 battery connector Next steps 1 Install the cooling shroud 2 Follow the procedure listed in After working inside your system 3 While booting press F2 to enter System Setup and ensure that the battery is operating properly 4 Enter the correct time and date in the System Setup Time and Date fields 5 Exit Syst...

Page 120: ...ctions that came with the product 1 Ensure that you follow the Safety instructions 2 Keep the Phillips 2 screwdriver ready 3 Follow the procedure listed in Before working inside your system 4 Remove the optical drive and tape drives Steps 1 Remove the screw securing the control panel to the chassis 2 Disconnect the control panel cable and the control panel USB cable from the system board CAUTION D...

Page 121: ...ol panel 2 control panel cable 3 control panel USB cable 4 screw 5 Locate and press the tabs on the information tag 6 Push the information tag out of the slot to remove it from the control panel NOTE Retain the information tag to replace it in the new control panel 121 ...

Page 122: ...ing and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you follow the Safety instructions 2 Keep the Phillips 2 screwdriver ready Steps 1 Replace the bla...

Page 123: ...erequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the ...

Page 124: ... You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you follow the Safety instructions 2 Follow the procedure lis...

Page 125: ...l is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you follow the Safety instructions 2 Keep the Phillips 2 screwdriver ready 3 Follow the procedure listed in Before working inside your system 4 Remove the control panel assembly 5 Remove the control panel assembly cover Steps 1 Remove the screws that secure the control panel board to ...

Page 126: ...e by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you follow the Safety inst...

Page 127: ...oting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you follow the Safety instructions 2 Keep the Phillips 2 screwdriver ready 3 Follow the procedur...

Page 128: ... You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you follow the Safety instructions 2 Follow the procedure lis...

Page 129: ...by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you follow the Safety instru...

Page 130: ...ign the slots on the VGA module with the VGA connector and hooks on the control panel board 2 Press the VGA module until the hooks snap into place Next steps 1 Install the control panel assembly cover 2 Install the control panel assembly 3 Follow the procedure listed in After working inside your system Related Tasks Installing the control panel assembly cover Installing the control panel assembly ...

Page 131: ... another system board 1 Ensure that you follow the Safety instructions 2 Keep the Phillips 2 screwdriver ready 3 Follow the procedure listed in Before working inside your system 4 Remove the following components a cooling shroud b memory modules c cooling fan d expansion cards e heat sink and processor f iDRAC port card if installed g internal dual SD module if installed Steps 1 Disconnect all cab...

Page 132: ...Figure 56 Removing and installing the screws on the system board 1 screw 8 132 ...

Page 133: ...ystem board 2 Follow the procedure listed in After working inside your system Related Tasks Removing the cooling shroud Removing memory modules Removing the internal cooling fan Removing an expansion card Removing the heat sink Removing the processor Removing the optional iDRAC port card Removing the optional internal dual SD module 133 ...

Page 134: ...nd orient it toward the back of the chassis 2 Lower the system board into the chassis until the connectors at the back of the system board align with the slots on the back of the chassis 3 Tighten the screws that secure the system board to the chassis Next steps 1 If required install the Trusted Platform Module TPM See Installing the Trusted Platform Module 2 Reinstall the following components a e...

Page 135: ...tem If BIOS detects a new system board and if the Service Tag is present in the backup flash device BIOS displays the Service Tag the status of the license and the UEFI Diagnostics version 2 Perform one of the following steps Press Y to restore the Service Tag license and diagnostics information Press N to navigate to the Dell Lifecycle Controller based restore options Press F10 to restore data fr...

Page 136: ...CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE...

Page 137: ...or BitLocker users Initialize the TPM For more information about initializing the TPM see http technet microsoft com en us library cc753140 aspx The TPM Status changes to Enabled Activated Re enabling the TPM for TXT users 1 While booting your system press F2 to enter System Setup 2 In the System Setup Main Menu click System BIOS System Security Settings 3 In the TPM Security option select On with...

Page 138: ...s authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you follow the Safety instructions 2 Keep the Phillips 2 screwdriver ready 3 Turn off the system including any attached pe...

Page 139: ...in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you follow the Safety instructions 2 Keep the Phillips 2 screwdriver ready Steps 1 Align the tabs under the top cover with the slots on...

Page 140: ...Next steps 1 Install the system cover 2 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 140 ...

Page 141: ...ess authorized by Dell Only customers certified by Dell for tower to rack conversion can convert a tower system into a rack system NOTE For specific caution statements and procedures see the rack installation documentation for your system at Dell com poweredgemanuals For complete safety and regulatory information see the safety instructions that shipped with your system Observe the following preca...

Page 142: ...stem top cover 6 Install the control panel assembly for rack mode into the chassis 7 To attach the rack ears complete the following steps a Align the screw holes on the right rack ear with the screw holes on the right side of the rack system b Install the screws using a Phillips 2 screwdriver Figure 60 Removing and installing the rack ears 1 front panel 2 rack ear 2 3 screw for each rack ear 3 Nex...

Page 143: ...eels Removing the system cover Removing the control panel assembly Removing the control panel assembly cover Installing the optional VGA module Installing the control panel assembly cover Removing the system top cover Installing the control panel assembly 143 ...

Page 144: ...his issue you must boot to the same boot mode in which you installed the operating system For all other startup issues note the system messages that appear on the screen Troubleshooting external connections Before troubleshooting any external devices ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices Troublesh...

Page 145: ...is not accessible reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings 12 In the IDRAC Settings Utility ensure that USB Management Port Mode is configured as Automatic or Standard OS Use 13 Reconnect and turn on each USB device one at a time 14 If a USB device causes the same problem turn off the device replace the USB cable with a known good cable and turn on...

Page 146: ...eripheral devices connected to the serial port 2 Swap the serial interface cable with a known working cable and turn on the system and the serial device If the problem is resolved replace the interface cable with a known working cable 3 Turn off the system and the serial device and swap the serial device with a compatible device 4 Turn on the system and the serial device Next steps If the problem ...

Page 147: ...rranty Read and follow the safety instructions that came with the product Steps 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Remove the system cover 3 Remove the following components from the system hard drives hard drive backplane USB memory key hard drive tray cooling shroud expansion card risers if present expansion cards power supply uni...

Page 148: ...re that all cables are properly connected 5 Install the system cover 6 Run the appropriate diagnostic test For more information see Using System Diagnostics Next steps If the tests fail see Getting Help Troubleshooting the system battery Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in ...

Page 149: ...ing PSU to ensure that the system board is not faulty 3 Ensure that no loose connections exist For example loose power cables 4 Ensure that the power source meets applicable standards 5 Ensure that there are no short circuits 6 Have a qualified electrician check the line voltage to ensure that it meets the required specifications Power supply unit problems 1 Ensure that no loose connections exist ...

Page 150: ... list select the cooling level needed or set the minimum fan speed to a custom value From F2 System Setup 1 Select iDRAC Settings Thermal and set a higher fan speed from the fan speed offset or minimum fan speed From RACADM commands 1 Run the command racadm help system thermalsettings For more information see the Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Troubl...

Page 151: ...stem Setup and check the system memory setting Make any changes to the memory settings if needed If the memory settings match the installed memory but the problem still persists go to step 12 5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 6 Remove the system cover 7 Check the memory channels and ensure that they are populated correctly NOTE See ...

Page 152: ...ot resolved repeat step 2 and step 3 8 Insert a known working USB key 9 Install the system cover Next steps If the problem is not resolved see Getting Help Troubleshooting an SD card Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online...

Page 153: ...d by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Steps 1 Try using a different CD or DVD 2 If the problem is not resolved enter System Setup and ensure that the integrated SATA controller and the drive s SATA port are enabled 3 Run the appropriate diagnostic test 4 Turn off the system and attached peripherals and disconnect the system fro...

Page 154: ...d by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshooting procedure can erase data stored on the hard drive Before you proceed back up all files on the hard drive Steps 1 Run the appropriate diagnostic test For more information see Using System Diagnostics Depending on the results of the diagnostics test proceed as nee...

Page 155: ...isconnect the system from the electrical outlet 9 Remove the system cover 10 Remove all expansion cards installed in the system 11 Install the system cover 12 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 13 Run the appropriate diagnostic test For more information see Using system diagnostics If the tests fail see Getting Help 14 For each expansion c...

Page 156: ... the system cover c Reinstall one of the expansion cards d Install the system cover e Run the appropriate diagnostic test For more information see Using system diagnostics 13 If the problem persists see Getting Help Troubleshooting processors Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorize...

Page 157: ...tions to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When to use the Embedded System Diagnostics Run the Embedded System Diagnostics ePSA if you cannot boot POST or startup your system Running the Embedded System Diagnostics from Boot Manager 1...

Page 158: ...all detected devices Results Displays the results of all tests that are executed System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded 158 ...

Page 159: ... jumpers and connectors Figure 61 System board jumpers and connectors Table 17 System board jumpers and connectors Ite m Connector Description 1 Slot 1 PCIE_G3_X4 CPU PCIe card connector 1 2 Slot 2 PCIE_G3_X8 CPU PCIe card connector 2 159 ...

Page 160: ...M_CLR NVRAM password jumper 19 TPM Trusted platform module connector 20 PIB_CONN PIB connector 21 IDSDM Internal dual SD module connector 22 HDD ODD_PWR Hard drive power connector 23 BP_SIG Backplane signal connector 24 FP_USB Front panel USB connector 25 CTRL_PNL Control panel 26 BATTERY System battery System board jumper settings CAUTION Many repairs may only be done by a certified service techn...

Page 161: ... your warranty Read and follow the safety instructions that came with the product Steps 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the system cover 3 Move the jumper on the system board jumper from pins 2 and 3 to pins 1 and 2 4 Install the system cover The existing passwords are not disabled erased until the system boots ...

Page 162: ...ication Type One Intel E3 1200 V5 series Expansion bus specifications PCI Express expansion slots Specification Slot 1 One full height half length x8 PCIe Gen3 card slot connected to processor Slot 2 One full height half length x16 PCIe Gen3 card slot connected to processor Slot 3 One full height half length x1 PCIe Gen3 card slot connected to Platform Controller Hub PCH Slot 4 One full height hal...

Page 163: ... 60 Hz 5 5 A 3 A Heat dissipation NOTE Heat dissipation is calculated by using the power supply unit wattage rating 1357 BTU hr maximum 350 W PSU 1908 BTU hr maximum 495 W PSU Voltage NOTE This system is also designed to be connected to IT power systems with a phase to phase voltage not exceeding 230 V 100 240 V AC autoranging 50 60 Hz Storage controller specifications Storage controller Specifica...

Page 164: ...e Up to two optional 5 25 inch tape drives Connectors specifications Back connectors Specification NIC Two 10 100 1000 Mbps Serial DB 9 Serial Port connector USB Six Hi Speed USB Host four USB 2 0 and two USB 3 0 Video 15 pin VGA iDRAC8 One optional 1 GbE Ethernet SD vFlash One optional SD vFlash memory card Front connectors Specification USB Two Hi Speed USB Host One USB 2 0 and one USB 3 0 Video...

Page 165: ...aximum allowable dry bulb temperature by 1 C per 175 m above 950 m 1 F per 319 ft 1 of annual operating hours 5 C to 45 C at 5 to 90 RH with 26 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 45 C for a maximum of 1 of its annual operating hours For temperatures between 40 C and 45 C de rate maximum allowable dry bulb temperature...

Page 166: ...ust be non condensing at all times Operating 10 to 80 Relative Humidity with 29 C 84 2 F maximum dew point Maximum vibration Specifications Operating 0 26 Grms at 5 Hz to 350 Hz all operation orientations Storage 1 88 Grms at 10 Hz to 500 Hz for 15 min all six sides tested Maximum shock Specifications Operating Six consecutively executed shock pulses in the positive and negative x y and z axes of ...

Page 167: ...per ISO 14644 1 with a 95 upper confidence limit NOTE Applies to data center environments only Air filtration requirements do not apply to IT equipment designed to be used outside a data center in environments such as an office or factory floor NOTE Air entering the data center must have MERV11 or MERV13 filtration Conductive dust Air must be free of conductive dust zinc whiskers or other conducti...

Page 168: ... segment c Select your product The support page that lists the various support categories is displayed Locating your system Service Tag Your system is identified by a unique Express Service Code and Service Tag number The Express Service Code and Service Tag are found on the front of the system by pulling out the information tag Alternatively the information may be on a sticker on the chassis of t...

Page 169: ... your specific hardware configuration and warranty information A direct link to Dell to contact technical support and sales teams Steps 1 Go to Dell com QRL and navigate to your specific product or 2 Use your smartphone or tablet to scan the model specific Quick Resource QR code located in the following image or on your Dell PowerEdge system 169 ...

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