Dell PowerEdge R820 Owner'S Manual Download Page 106 | Manualshive

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– Memory modules
– Hard drive carriers
– Hard-drive backplane

4.

Ensure that all cables are properly connected.

5.

Close the system.

6.

Run the appropriate diagnostic tests. See Using System Diagnostics.

If the tests fail, see

Getting Help

.

Troubleshooting The System Battery

CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.

NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system
configuration information. This situation is caused by a defective battery.

1.

Re-enter the time and date in the System Setup.

2.

Turn off the system and disconnect it from the electrical outlet for at least one hour.

3.

Reconnect the system to the electrical outlet and turn on the system.

4.

Enter the System Setup.
If the date and time are not correct in the System Setup, check the SEL for system battery messages.

If the problem is not resolved, see

Getting Help

.

NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate
normally except for the time kept in the System Setup, the problem may be caused by software rather than by a
defective battery.

Troubleshooting Power Supplies

CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.

1.

Reseat the power supply by removing and reinstalling it.

NOTE: After installing a power supply, allow several seconds for the system to recognize the power supply
and to determine if it is working properly.

2.

If the problem persists, see

Getting Help

.

Troubleshooting Cooling Problems

CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.

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Summary of Contents for PowerEdge R820

Page 1: ...Dell PowerEdge R820 Owner s Manual Regulatory Model E21S Series Regulatory Type E21S001 ...

Page 2: ...henom and AMD Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries No...

Page 3: ...ptions 19 System Setup Main Screen 19 System BIOS Screen 19 System Information Screen 19 Memory Settings Screen 20 Processor Settings Screen 20 SATA Settings Screen 22 Boot Settings Screen 22 Integrated Devices Screen 22 Serial Communications Screen 23 System Profile Settings Screen 24 System Security Screen 25 Miscellaneous Settings 26 System And Setup Password Features 26 Assigning A System And ...

Page 4: ...ling Shroud 40 Installing The Cooling Shroud 41 System Memory 41 General Memory Module Installation Guidelines 44 Mode Specific Guidelines 44 Sample Memory Configurations 45 Removing Memory Modules 48 Installing Memory Modules 50 Hard Drives 50 Removing A 2 5 Inch Hard Drive Blank 51 Installing A 2 5 Inch Hard Drive Blank 51 Removing A Hot Swap Hard Drive 51 Installing A Hot Swap Hard Drive 52 Rem...

Page 5: ...rnal SD Card 72 Removing An Internal SD Card 72 Installing An Internal SD Card 72 Integrated Storage Controller Card 72 Removing The Integrated Storage Controller Card 73 Installing The Integrated Storage Controller Card 75 Network Daughter Card 75 Removing The Network Daughter Card 76 Installing The Network Daughter Card 77 Processors 77 Removing The Processor 78 Installing The Processor 81 Power...

Page 6: ...oubleshooting Power Supplies 106 Troubleshooting Cooling Problems 106 Troubleshooting Cooling Fans 107 Troubleshooting System Memory 107 Troubleshooting An Internal USB Key 108 Troubleshooting An SD Card 108 Troubleshooting An Optical Drive 109 Troubleshooting A Tape Backup Unit 109 Troubleshooting A Hard Drive 110 Troubleshooting A Storage Controller 110 Troubleshooting Expansion Cards 111 Troubl...

Page 7: ...ns 119 8 System Messages 125 LCD Messages 125 Viewing LCD Messages 125 Removing LCD Messages 125 System Error Messages 125 Warning Messages 141 Diagnostic Messages 141 Alert Messages 141 9 Getting Help 143 Contacting Dell 143 ...

Page 8: ...8 ...

Page 9: ... button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 3 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the LCD panel on the front and the system status in...

Page 10: ... only 9 Hard drives 16 Up to sixteen 2 5 inch hot swappable hard drives and up to four 2 5 inch Dell PowerEdge Express Flash devices PCIe SSDs 10 USB connectors 2 Allows you to connect USB devices to the system The ports are USB 2 0 compliant 11 vFlash media card slot Allows you to insert a vFlash media card LCD Panel Features The system s LCD panel provides system information and status and error...

Page 11: ...e icon From the Home screen press the Select button to enter the main menu Setup Menu NOTE When you select an option in the Setup menu you must confirm the option before proceeding to the next action Option Description iDRAC Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Select Setup DNS to enable DNS and to vi...

Page 12: ...r Fahrenheit The display format can be configured in the Set home submenu of the Setup menu Hard Drive Indicator Patterns Figure 3 Hard Drive Indicators 1 hard drive activity indicator green 2 hard drive status indicator green and amber NOTE If the hard drive is in Advanced Host Controller Interface AHCI mode the status indicator on the right side does not function and remains off Drive Status Ind...

Page 13: ...u to connect a PCI Express expansion card 2 USB connectors 2 Allows you to connect USB devices to the system The ports are USB 2 0 compliant 3 Ethernet connectors 4 Four integrated 10 100 1000 Mbps NIC connectors or Four integrated connectors that include Two 10 100 1000 Mbps NIC connectors Two 100 Mbps 1 Gbps 10 Gbps SFP 10 GbE T connectors 4 Serial connector Allows you to connect a serial device...

Page 14: ...el on the front and the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset the iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 10 Power su...

Page 15: ...s maximum port speed Activity indicator is blinking green Network data is being sent or received Power Indicator Codes Each AC power supply has an illuminated translucent handle and each DC power supply when available has an LED that serves as an indicator to show whether power is present or whether a power fault has occurred Figure 6 AC Power Supply Status Indicator 1 AC power supply status indic...

Page 16: ...wer supply this indicates that the power supply is mismatched with the other power supply in terms of efficiency feature set health status and supported voltage Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply Other Information You May Need WARNING See the safety and regulatory information that shipped with y...

Page 17: ...he system s boot configuration F12 Starts Preboot Execution Environment PXE boot From the System Setup you can Change the NVRAM settings after you add or remove hardware View the system hardware configuration Enable or disable integrated devices Set performance and power management thresholds Manage system security You can access the System Setup using the Standard graphical browser which is enabl...

Page 18: ...e the following message F2 System Setup If your operating system begins to load before you press F2 allow the system to finish booting and then restart your system and try again Responding To Error Messages If an error message is displayed while the system is booting make a note of the message For more information see System Error Messages NOTE After installing a memory upgrade it is normal for yo...

Page 19: ... the processor such as speed cache size and so on SATA Settings Displays options to enable or disable the integrated SATA controller and ports Boot Settings Displays options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Integrated Devices Displays options to enable or disable integrated device controllers and ports and to specify related features and optio...

Page 20: ...mizer Mode Advanced ECC Mode Mirror Mode Spare Mode Spare with Advanced ECC Mode and Dell Fault Resilient Mode By default the Memory Operating Mode option is set to Optimizer Mode NOTE The Memory Operating Mode can have different defaults and available options based on the memory configuration NOTE The Dell Fault Resilient Mode establishes an area of memory that is fault resilient This mode can be...

Page 21: ...ata Cache Unit streamer prefetcher By default the DCU Streamer Prefetcher option is set to Enabled DCU IP Prefetcher Allows you to enable or disable Data Cache Unit IP prefetcher By default the DCU IP Prefetcher option is set to Enabled Execute Disable Allows you enable or disable execute disable memory protection technology By default the Execute Disable option is set to Enabled Logical Processor...

Page 22: ...I disables BIOS Boot Settings menu Setting this field to BIOS disables the UEFI Boot Settings menu Boot Sequence Retry Allows you to enable or disable the boot sequence retry feature If this field is enabled and the system fails to boot the system reattempts the boot sequence after 30 seconds By default the Boot Sequence Retry option is set to Disabled BIOS Boot Settings Allows you to enable or di...

Page 23: ...g timer helps in recovering the operating system By default the OS Watchdog Timer option is set to Disabled Embedded Video Controller Allows you to enable or disable the Embedded Video Controller By default the embedded video controller is Enabled SR IOV Global Enable Allows you to enable or disable the BIOS configuration of Single Root I O Virtualization SR IOV devices By default the SR IOV Globa...

Page 24: ...ofile Allows you to set the system profile If you set the System Profile option to a mode other than Custom the BIOS automatically sets the rest of the options You can only change the rest of the options if the mode is set to Custom By default the System Profile option is set to Performance Per Watt Optimized DAPC DAPC is Dell Active Power Controller NOTE The following parameters are available onl...

Page 25: ...et the system password This option is set to Enabled by default and is read only if the password jumper is not installed in the system Setup Password Allows you to set the setup password This option is read only if the password jumper is not installed in the system Password Status Allows you to lock the system password By default the Password Status option is set to Unlocked TPM Security Allows yo...

Page 26: ... Power Recovery Delay is selected Miscellaneous Settings Menu Item Description System Time Allows you to set the time on the system System Date Allows you to set the date on the system Asset Tag Displays the asset tag and allows you to modify it for security and tracking purposes Keyboard NumLock Allows you to set whether the system boots with the NumLock enabled or disabled By default the Keyboar...

Page 27: ...lect System BIOS and press Enter The System BIOS screen is displayed 3 In the System BIOS screen select System Security and press Enter The System Security screen is displayed 4 In the System Security screen verify that Password Status is Unlocked 5 Select System Password enter your system password and press Enter or Tab Use the following guidelines to assign the system password A password can hav...

Page 28: ...ternate system password 1 Turn on or reboot your system 2 Type your password and press Enter When Password Status is Locked type the password and press Enter when prompted at reboot If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system d...

Page 29: ...stem and try again Using The Boot Manager Navigation Keys Key Description Up arrow Moves to the previous field Down arrow Moves to the next field Enter Allows you to type in a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable Tab Moves to the next focus area NOTE For the standard graphics browser only Esc Moves to...

Page 30: ... Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server s lifecycle The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system NOTE Certain platform configurations may not support the full set of features provided by the Lifecycle Controller For more information about ...

Page 31: ... system 1 Enter the iDRAC Settings utility 2 Under iDRAC Settings Thermal User Option select between the following options Default Maximum Exhaust Temperature Fan Speed Offset NOTE When the User Option is set to the default Auto setting the user option cannot be modified 3 Set the Maximum Air Exhaust Temperature or the Fan Speed Offset fields 4 Click Back Finish Yes 31 ...

Page 32: ...32 ...

Page 33: ... 90871 1 hand crimping tool or equivalent Wire stripper pliers capable of removing insulation from size 10 AWG solid or stranded insulated copper wire NOTE Use alpha wire part number 3080 or equivalent 65 30 stranding Front Bezel Optional Removing The Front Bezel 1 Unlock the keylock at the left end of the bezel 2 Lift the release latch next to the keylock 3 Rotate the left end of the bezel away f...

Page 34: ... authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not operate the system without the cover for a duration exceeding five minutes Opening The System NOTE It is recommended that ...

Page 35: ...System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the produ...

Page 36: ...ssor 1 4 processor expansion module power connectors 2 5 cable securing guide 6 cooling shroud 7 integrated storage controller card 8 expansion card riser 3 9 expansion card riser 2 10 expansion card riser 1 11 QPI connectors 12 DIMMs 24 13 heat sink for processor 2 14 cooling fans 6 15 hard drive backplane 36 ...

Page 37: ...in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not lift the processor expansion module by grasping a memory module or heatsink 1 Turn off the system including any attached peripherals a...

Page 38: ...You must install a filler bracket over the QPI connector to maintain the Federal Communications Commission FCC certification of the system The filler bracket keeps dust and dirt out of the system 6 To install the filler bracket align the notches on the filler bracket with the standoffs on the QPI connector 7 Close the system 8 Reconnect the system to its electrical outlet and turn the system on in...

Page 39: ... the update on your system NOTE You can update the system BIOS using the Lifecycle Controller 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system 4 If applicable remove the cooling shroud Retain the cooling shroud for future use 5 If applicable remove the filler bracket installed on the QPI connector 6 Hold the tabs and li...

Page 40: ...y the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Never operate a two processor system without the cooling shroud The system may get overheated which may result in loss of performance 1 Turn off the system including any attached peripher...

Page 41: ...y attached peripherals System Memory Your system supports DDR3 unbuffered ECC DIMMs ECC UDIMMs registered DIMMs RDIMMs and load reduced DIMMs LRDIMMs It supports DDR3 and DDR3L voltage specifications NOTE MT s indicates DIMM speed in MegaTransfers per second Memory bus operating frequency can be either 800 MT s 1066 MT s 1333 MT s or 1600 MT s depending on the DIMM type UDIMM RDIMM or LRDIMM DIMM ...

Page 42: ...Figure 15 Memory Socket Locations on the System Board 42 ...

Page 43: ...nnel 3 slots A4 A8 and A12 Processor 2 channel 0 slots B1 B5 and B9 channel 1 slots B2 B6 and B10 channel 2 slots B3 B7 and B11 channel 3 slots B4 B8 and B12 Processor 3 channel 0 slots C1 C5 and C9 channel 1 slots C2 C6 and C10 channel 2 slots C3 C7 and C11 channel 3 slots C4 C8 andC12 Processor 4 channel 0 slots D1 D5 and D9 channel 1 slots D2 D6 and D10 channel 2 slots D3 D7 and D11 43 ...

Page 44: ...el Up to three LRDIMMs can be populated regardless of rank count Populate DIMM sockets only if a processor is installed For dual processor systems sockets A1 to A12 and B1 to B12 are available For four processor systems sockets A1 to A12 B1 to B12 C1 to C12 and D1 to D12 are available Populate the sockets by highest rank count in the following order first in sockets with white release levers then ...

Page 45: ...tected on a rank the data from this rank is copied to the spare rank and the failed rank is disabled With memory sparing enabled the system memory available to the operating system is reduced by one rank per channel For example in a dual processor configuration with sixteen 4 GB dual rank DIMMs the available system memory is 3 4 ranks channel 16 DIMMs 4 GB 48 GB and not 16 DIMMs 4 GB 64 GB NOTE Me...

Page 46: ... 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 B1 B2 B3 B4 96 4 24 2R x8 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 96 8 12 2R x8 1333 MT s 2R x8 1600 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 128 8 16 2R x8 1333 MT s 2R x8 1600 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 128 16 8 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 B1 B2 B3 B4 160 8 20 2R...

Page 47: ...sor System Capacity in GB DIMM Size in GB Number of DIMMs Organization and Speed DIMM Slot Population 8 2 4 1R x8 1333 MT s 1R x8 1600 MT s A1 B1 C1 D1 16 2 8 1R x8 1333 MT s 1R x8 1600 MT s A1 A2 B1 B2 C1 C2 D1 D2 32 2 16 1R x8 1333 MT s 1R x8 1600 MT s A1 A2 A3 A4 B1 B2 B3 B4 C1 C2 C3 C4 D1 D2 D3 D4 64 2 32 1R x8 1333 MT s 1R x8 1600 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 C1 C2 C3 ...

Page 48: ...D1 D2 D3 D4 384 16 24 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 C1 C2 C3 C4 C5 C6 D1 D2 D3 D4 D5 D6 512 32 16 4R x4 1333 MT s A1 A2 A3 A4 B1 B2 B3 B4 C1 C2 C3 C4 D1 D2 D3 D4 768 32 24 4R x4 1333 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 C1 C2 C3 C4 C5 C6 D1 D2 D3 D4 D5 D6 1024 32 32 4R x4 1066 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 C1 C2 C3 C4 C5 C6 C7 C8 D1 ...

Page 49: ...ls 2 Open the system 3 If applicable remove the cooling shroud or the processor expansion module 4 Locate the appropriate memory module socket s CAUTION Handle each memory module only by the card edges making sure not to touch the middle of the memory module or gold contacts If a memory module blank is installed in the socket remove it Retain removed memory module blank for future use 5 Press down...

Page 50: ...Handle each memory module only by the card edges making sure not to touch the middle of the memory module or gold contacts 6 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way 7 Press down o...

Page 51: ...drive slots must have hard drive blanks installed 1 If installed remove the front bezel 2 Press the release button and slide the hard drive blank out until it is free of the hard drive slot Figure 18 Removing and Installing a 2 5 Inch Hard Drive Blank 1 hard drive blank 2 release button Installing A 2 5 Inch Hard Drive Blank 1 If installed remove the front bezel 2 Insert the hard drive blank into ...

Page 52: ...rform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Use only hard drives that have been tested and approved for use with the hard drive ba...

Page 53: ...it 2 Install a hard drive in the hard drive carrier 3 Press the release button on the front of the hard drive carrier and open the hard drive carrier handle 4 Insert the hard drive carrier into the hard drive slot until the carrier connects with the backplane 5 Close the hard drive carrier handle to lock the hard drive in place Removing A Hard Drive From A Hard Drive Carrier 1 Remove the screws fr...

Page 54: ...leshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and discon...

Page 55: ... with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 3 Open the system 4 Align the optical drive with its opening in the front panel 5 Slide in the optical drive until the latch snaps into place 6 Connect the power data cable to the optical drive and system board NOTE You must route the...

Page 56: ...vice technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION The cooling fans are hot swappable To maintain prope...

Page 57: ...g Fan Assembly CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with t...

Page 58: ...stem 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Internal USB Memory Key Optional An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup To boot from the...

Page 59: ...cessor Connection Height Length Link Width Slot Width 1 1 Processor 2 Full Height Half Length x16 x16 1 2 Processor 2 Full Height Half Length x8 x16 2 3 Processor 1 Low Profile Half Length x8 x16 2 4 Processor 2 Low Profile Half Length x8 x16 2 5 Processor 2 Low Profile Half Length x8 x16 3 6 Processor 1 Full Height Half Length x16 x16 3 7 Processor 1 Full Height Half Length x8 x8 NOTE To use the ...

Page 60: ...iser 1 Or 2 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the ...

Page 61: ...ot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 8 Replace the expansion card riser in the chassis 9 Close the system 10 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 25 Removing and Installin...

Page 62: ... the Expansion Card Holder on the Expansion Card Riser 1 1 expansion card 2 expansion card riser 3 expansion card holder 4 grooves 2 Figure 27 Removing and Installing an Expansion Card From the Expansion Card Riser 2 62 ...

Page 63: ... expansion card riser Ensure that the expansion card rests between the grooves on the expansion card holder 7 Close the expansion card latch and if applicable close the expansion card holder 8 If applicable connect cables to the expansion card 9 Replace the expansion card riser 10 Close the system 11 Reconnect the system to its electrical outlet and turn the system on including any attached periph...

Page 64: ...t to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 7 Close the system 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 28 Removing and Installing a Half Height Expansion Card From the Expansion Ca...

Page 65: ...orized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Open the expansion ...

Page 66: ...on Card Risers CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with t...

Page 67: ...ector 6 riser guide front Figure 31 Connectors on the Expansion Card Riser 1 1 expansion card connector slot 1 2 expansion card connector slot 2 Figure 32 Removing and Installing the Expansion Card Riser 2 1 expansion card riser 2 2 touch points 2 3 riser guide back right 4 riser guide back left 67 ...

Page 68: ...ansion card connector slot 3 2 expansion card connector slot 4 3 expansion card connector slot 5 Figure 34 Removing and Installing the Expansion Card Riser 3 1 expansion card riser 3 2 touch points 2 3 riser guide back top 4 riser guide back bottom 5 connector 6 riser guide front bottom 68 ...

Page 69: ...covered by your warranty Read and follow the safety instructions that came with the product 1 If applicable reinstall the expansion card s into the expansion card riser 2 Align the expansion card riser with the connector and the riser guides on the system board 3 Lower the expansion card riser until the expansion card riser is firmly seated 4 Close the system 5 Reconnect the system to its electric...

Page 70: ...be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including an...

Page 71: ... repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals ...

Page 72: ... product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE To use an SD card with your system ensure that the internal SD card port is enabled in the System Setup 1 Turn off the system including any attached pe...

Page 73: ...me with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Lift the expansion card latch out of the slot 4 Pull and slide the card out from the connector on riser card 3 5 Disconnect the cables connected to the card a Press down and hold the metal tab on the SAS cable connector b Pull the SAS...

Page 74: ...ated Storage Controller Card 1 storage controller card 2 expansion card latch 3 riser card 3 4 cables 2 5 storage controller connector Figure 40 Connectors on the Integrated Storage Controller Card 1 storage controller card 2 SAS connectors 2 74 ...

Page 75: ...onnector with slot 7 on the expansion card riser 5 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 6 Close the expansion card latch 7 Connect the SAS data cables to the SAS data cable connectors on the integrated storage controller card NOTE Ensure that you connect the cable according to the connector labels on the cable The cable does not fun...

Page 76: ... Open the system 3 Remove the expansion card riser 1 4 If you are installing a 10 GbE network daughter card remove the PCH shroud a Remove the screws that secure the PCH shroud to the system board b Lift the PCH shroud out of the chassis 5 Using a 2 Phillips screwdriver loosen the two captive screws that secure the network daughter card to the system board 6 Hold the network daughter card by the e...

Page 77: ...1 Angle the card so that the RJ 45 connectors fit through the back panel opening 2 Align the captive screws at back end of the card with the screw holes on the system board 3 Press the touch point on the card to ensure that connector on the card is in contact with the connector on the system board 4 Using a 2 Phillips screwdriver tighten the two captive screws to secure the network daughter card t...

Page 78: ...file to install the update on your system NOTE You can update the system BIOS using the Lifecycle Controller 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from the power source press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover 3 Open the system 4 I...

Page 79: ... suddenly if not firmly grasped 8 Position your thumb firmly over the processor socket release lever near the unlock icon and release the lever from the locked position by pushing down and out from under the tab 9 Similarly position your thumb firmly over the processor socket release lever near the lock icon and release the lever from the locked position by pushing down and out from under the tab ...

Page 80: ...r 5 open lock symbol 10 Rotate the processor shield upward and out of the way CAUTION The socket pins are fragile and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor 80 ...

Page 81: ...ted by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from the power source press and hold the power button for thre...

Page 82: ...m and peripherals to their electrical outlets and turn on the system 17 Press F2 to enter the System Setup and check that the processor information matches the new system configuration 18 Run the system diagnostics to verify that the new processor operates correctly See Using System Diagnostics for available diagnostic tests Power Supplies Your system supports either Two 750 W or 1100 W AC power s...

Page 83: ... only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION The system requires one power supply for normal operation On power redundant s...

Page 84: ... and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly Wiring Instructions For A DC Power Supply Your system supports up to two 48 60 V DC power supplies when available WARNING For equipment using 48 60 V DC power supplies a qualified electrician must perform all connections to DC power and to safety grounds Do not attempt c...

Page 85: ... with applicable local or national codes and practices Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product 1 Strip the insulation from the end of the green yellow wire exposing approximately 4 5 mm 0 175 inch of copper wire 2 Using a hand crimping tool Tyco Electronics 58433 3 or equivalent crimp ...

Page 86: ...roximately 13 mm 0 5 inch of copper wire WARNING Reversing polarity when connecting DC power wires can permanently damage the power supply or the system 2 Insert the copper ends into the mating connectors and tighten the captive screws at the top of the mating connector using a 2 Phillips screwdriver WARNING To protect the power supply from electrostatic discharge the captive screws must be covere...

Page 87: ...e management arm see the system s rack documentation 1 Disconnect the power wires from the power source and the connector from the power supply you intend to remove 2 Disconnect the safety ground wire 3 Press the release latch and slide the power supply out of the chassis Figure 50 Removing and Installing a DC Power Supply 1 connector 2 power supply 3 power supply status indicator 4 release latch ...

Page 88: ...allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly Removing The Power Supply Blank CAUTION To ensure proper system cooling the power supply blank must be installed in the second power supply bay in a non redundant configuration Remove the power supply blan...

Page 89: ...Open the system 3 If applicable remove the cooling shroud or the processor expansion module 4 Locate the battery socket CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 5 To remove the battery support the battery connector by pressing down firmly on the positive side of the connector Figure 52 Replacing the System Battery...

Page 90: ...vice and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system CAUTION To prevent damage to the hard drives and hard driv...

Page 91: ...stalling the 2 5 Inch x8 Hard Drive Backplane 1 hooks 3 2 securing slots 3 3 hard drive backplane 4 release tab 5 connectors 8 Figure 54 Connector Diagram 2 5 Inch x8 Hard Drive Backplane 1 SAS A connector 2 power connector 91 ...

Page 92: ...abling Diagram 2 5 Inch x8 Hard Drive Backplane 1 cable securing guide 2 PERC card 3 system board 4 cable retention bracket 5 SAS B connector 6 signal connector 7 hard drive backplane 8 SAS A connector 9 power connector 10 cable retention bracket 92 ...

Page 93: ...RC card 1 3 system board 4 PERC card 2 5 cable retention bracket 6 signal connector 7 SAS B connector 8 hard drive backplane 9 SAS A connector 10 power connector 11 SAS B connector 12 signal connector 13 hard drive backplane 14 SAS A connector 15 power connector 16 cable retention bracket 93 ...

Page 94: ... and Installing the 2 5 Inch x4 Dell PowerEdge Express Flash PCIe SSD Backplane 1 hooks 4 2 securing slots 4 3 PCIe SSD backplane 4 release tab 5 connectors 4 Figure 58 Connector Diagram 2 5 Inch x4 PCIe SSD Backplane 94 ...

Page 95: ...8 SAS SATA Hard Drive and x4 PCIe SSD Backplane 1 cable securing guide 2 PERC card 3 system board 4 PERC card 5 PCIe A 6 cable retention bracket 7 signal connector 8 power connector 9 PCIe A 10 2 5 inch x4 PCIe SSD backplane 11 SAS B connector 12 signal connector 13 2 5 inch x8 hard drive backplane 14 SAS A connector 15 power connector 16 cable retention bracket 95 ...

Page 96: ...Removing and Installing the 2 5 Inch x16 Hard Drive Backplane 1 hooks 8 2 securing slots 8 3 release tabs 2 4 hard drive backplane 5 connectors 16 Figure 61 Connector Diagram 2 5 Inch x16 Hard Drive Backplane 96 ...

Page 97: ...ing The Hard Drive Backplane CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions th...

Page 98: ...or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Using a 2 Phillips screw...

Page 99: ...nel assembly NOTE Information tag lists system information such as Service Tag NIC MAC address and so on 2 To install the information tag push the information tag into the slot on the control panel assembly 3 Connect all the applicable cables to the control panel assembly 4 Insert the control panel assembly into the slot in the chassis 5 Align the control panel assembly with the alignment pin 6 Us...

Page 100: ...ng a cooling shroud processor expansion module b memory modules c cooling fan assembly d power supply s e expansion card risers expansion card s integrated storage controller card WARNING The heat sink is hot to touch for some time after the system has been powered down Ensure that you do not touch the heat sink s while removing the system board f heat sinks processors g network daughter card h in...

Page 101: ...t 1 Unpack the new system board assembly CAUTION Do not lift the system board assembly by grasping a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis 2 Hold the touch points and lower the system board into the chassis 3 Push the system board toward the back of the chassis until the board cli...

Page 102: ...icable 6 Route the power data cables along the chassis wall 7 Close the system 8 If applicable install the front bezel 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 Import your new or existing iDRAC Enterprise license For more information seeiDRAC7 User s Guide at dell com support manuals 102 ...

Page 103: ...ecurely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting The Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate diagnostic test If the tests run successfully the problem is not related to video hardware If the tests fail see Get...

Page 104: ... the device with a comparable device 4 Turn on the system and the serial device If the problem persists see Getting Help Troubleshooting A NIC 1 Run the appropriate diagnostic test See Using System Diagnostics for available diagnostic tests 2 Restart the system and check for any system messages pertaining to the NIC controller 3 Check the appropriate indicator on the NIC connector If the link indi...

Page 105: ...Reinstall the components you removed in step 3 6 Close the system 7 Turn on the system and attached peripherals If the system does not start properly see Getting Help 8 If the system starts properly shut down the system and reinstall all of the expansion cards that you removed 9 Run the appropriate diagnostic test If the tests fail see Getting Help Troubleshooting A Damaged System CAUTION Many rep...

Page 106: ...he problem is not resolved see Getting Help NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup the problem may be caused by software rather than by a defective battery Troubleshooting Power Supplies CAUTION Many repairs may only be done by a certified service technician You should only perform t...

Page 107: ...ell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If the system is operational run the appropriate diagnostic test See Using System Diagnostics for available diagnostic tests If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program 2 If the system is not operational turn off the system and attached peri...

Page 108: ...als and disconnect the system from the electrical outlet 3 Open the system 4 Locate the USB key and reseat it 5 Close the system 6 Turn on the system and attached peripherals and check if the USB key is functioning 7 If the problem is not resolved repeat step 2 and step 3 8 Insert a different USB key that you know works properly 9 Close the system If the problem is not resolved see Getting Help Tr...

Page 109: ...ropriate diagnostic test 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 5 Open the system 6 Remove the front bezel 7 Ensure that the interface cable is securely connected to the optical drive and to the controller 8 Ensure that a power cable is properly connected to the drive 9 Close the system If the problem is not resolved see Getting Help Tro...

Page 110: ...e configuration utility and allow the system to boot to the operating system 3 Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information 4 Restart the system and enter the System Setup 5 Verify that the controller is enabled and the drives are displayed in the System Setup If the problem p...

Page 111: ...ed by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card 1 Run the appropriate diagnostic test For more information see Using System Diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the...

Page 112: ...covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate diagnostics test See Using System Diagnostics for available diagnostic tests 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system 4 Ensure that the processor and heat sink are properly installed 5 Close the system 6 Run t...

Page 113: ...werEdge Diagnostics User s Guide under Software Serviceability Tools at dell com support manuals Dell Embedded System Diagnostics NOTE Also known as Enhanced Pre boot System Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to Run tests automatically or in an interactive mode Repeat tests Display or save test ...

Page 114: ...tatus information of all detected devices Results Displays the results of all tests that are executed System Health Provides the current overview of the system performance Event Log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the Dell Enhanced Pre boot...

Page 115: ...System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 4 6 The password feature is disabled pins 2 4 iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR default The configuration settings are retained at system boot pins 1 3 The configuration settings are cleared at the next system boot pins 3 5 115 ...

Page 116: ... CYC_ID System identification button 2 CYC System identification connector 3 IDRAC iDRAC7 connector 4 VGA Video connector 5 COM1 Serial connector 6 NDC Network daughter card connector 7 USB_REAR_2 USB rear connector 2 8 USB_REAR_1 USB rear connector 1 9 USB_INT Internal USB connector 116 ...

Page 117: ... 23 BP2 Backplane power connector 24 B3 B7 B11 B4 B8 B12 Memory module sockets 25 BP_SIG1 Backplane signal connector 26 FAN4 Cooling fan connector 27 BP1 Backplane power connector 28 A10 A6 A2 A9 A5 A1 Memory module sockets 29 FAN3 Cooling fan connector 30 SATA_PWR SATA power connector 31 FAN2 Cooling fan connector 32 CTRL PNL Control panel interface connector 33 FAN1 Cooling fan connector 34 A3 A...

Page 118: ...system 3 Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 4 Close the system The existing passwords are not disabled erased until the system boots with the Jumper on pins 2 and 4 However before you assign a new system and or setup password you must move the jumper back to pins 4 and 6 NOTE If you assign a new system and or setup password with the jumper on pins 2 and 4 ...

Page 119: ...half length x16 connector Riser 3 Slot 6 One full height half length x16 connector Slot 7 One full height half length x8 connector Memory Architecture 800 MT s 1066 MT s 1333 MT s or 1600 MT s registered or unbuffered Error Correcting Code ECC DIMMs Support for Advanced ECC or memory optimized operation Memory module sockets Forty eight 240 pin Memory module capacities LRDIMMS 32 GB quad rank RDIM...

Page 120: ...n hard drive slots 0 through 15 or 0 through 7 and 0 through 7 Optical drive One optional SATA DVD ROM drive or DVD RW drive NOTE DVD devices are data only Connectors Back NIC Four 10 100 1000 Mbps or two 10 100 1000 Mbps and two 100 Mbps 1 Gbps 10 Gbps Serial One 9 pin DTE 16550 compatible USB Two 4 pin USB 2 0 compliant Video One 15 pin VGA iDRAC7 One RJ 45 10 100 1000 Mbps Ethernet Front USB Tw...

Page 121: ...Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 45 C for a maximum of 1 of its annual operating hours For temperatures between 40 C and 45 C de rate maximum allowable dry bulb temperature by 1 C per 125 m above 950 m 1 F per 228 ft Expanded Operating Temperature Restrictions Do not perform a cold startup below 5 C The operating temperature specif...

Page 122: ... Maximum Altitude Operating 3048 m 10 000 ft Storage 12 000 m 39 370 ft Operating Altitude De rating Up to 35 C 95 F Maximum temperature is reduced by 1 C 300 m 1 F 547 ft above 950 m 3 117 ft 35 C to 40 C 95 F to 104 F Maximum temperature is reduced by 1 C 175 m 1 F 319 ft above 950 m 3 117 ft 40 C to 45 C 104 F to 113 F Maximum temperature is reduced by 1 C 125 m 1 F 228 ft above 950 m 3 117 ft ...

Page 123: ...ironments Air must be free of conductive dust zinc whiskers or other conductive particles Corrosive Dust NOTE Applies to data center and non data center environments Air must be free of corrosive dust Residual dust present in the air must have a deliquescent point less than 60 relative humidity Gaseous Contamination NOTE Maximum corrosive contaminant levels measured at 50 relative humidity Copper ...

Page 124: ...124 ...

Page 125: ...the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately 10 seconds reconnect the power cable and restart the system System Error Messages System messages appear on the monitor to notify you of a possible problem with the system These messages refer...

Page 126: ...ew system configuration changes 4 If the issue persists see Getting Help ASR0000 Message The watchdog timer expired Details The operating system or an application failed to communicate within the time out period Action Check the operating system application hardware and system event log for exception events ASR0001 Message The watchdog timer reset the system Details The operating system or an appl...

Page 127: ...lem persists see Getting Help CPU0000 Message CPU number has an internal error IERR LCD Message CPU number has an internal error IERR Details System Event Log and Operating System Logs may indicate that the exception is external to the processor Action Review System Event Log and Operating System Logs If the issue persists see Getting Help CPU0001 Message CPU number has a thermal trip over tempera...

Page 128: ...em and remove input power for one minute 2 Ensure the processor is seated correctly 3 Reapply input power and turn on the system 4 If the issue persists see Getting Help CPU0700 Message CPU number initialization error detected LCD Message CPU number initialization error detected Power cycle system Details System BIOS was unable to initialize the processor Action 1 Turn off the system and remove in...

Page 129: ...or detected LCD Message CPU bus initialization error detected Power cycle system Details System event log and operating system logs may indicate that the exception is external to the processor Action 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Rea...

Page 130: ...install failed fans or install additional fans HWC1001 Message The name is absent LCD Message The name is absent Check hardware Details The absent device may be necessary for proper operation System functionality may be degraded Action Reinstall or reconnect the hardware HWC2003 Message The storage name cable is not connected or is improperly connected LCD Message Storage name cable or interconnec...

Page 131: ...ion check memory device at location location LCD Message Unsupported memory configuration Check memory location Details The memory may not be seated correctly misconfigured or has failed Memory size is reduced Action Check the memory configuration Re seat the memory modules If the issue persists see Getting Help MEM0701 Message Correctable memory error rate exceeded for location Details The memory...

Page 132: ...eing corrected but no longer logged Action Review system logs for memory exceptions Reinstall memory at location location PCI1302 Message A bus time out was detected on a component at bus bus device device function func Details System performance may be degraded The device has failed to respond to a transaction Action Cycle input power update component drivers if device is removable reinstall the ...

Page 133: ...age A PCI parity error was detected on a component at slot number LCD Message PCI parity error on slot number Re seat PCI card Details System performance may be degraded or system may fail to operate Action Cycle input power update component drivers if device is removable reinstall the device PCI1360 Message A bus fatal error was detected on a component at slot number LCD Message Bus fatal error o...

Page 134: ...pare system memory installation to supported system memory configurations PSU0001 Message Power supply number failed LCD Message PSU number failed Check PSU Action Remove and reinstall the power supply If the issue persists see Getting Help PSU0002 Message A predictive failure detected on power supply number LCD Message Predictive failure on PSU number Check PSU Details System performance and powe...

Page 135: ...sage Cannot communicate with PSU number Re seat PSU Details The power supply may operate however power supply monitoring is degraded System performance may be degraded Action Remove and reinstall the power supply If the issue persists see Getting Help PSU0032 Message The temperature for power supply number is in a warning range Details System performance may be degraded Action Check the system ope...

Page 136: ...current fault detected on power supply number LCD Message An over current fault detected on PSU number Check PSU Details This failure may be the result of an electrical issue with cables or subsystem components in the system Action 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 If the issue persists see Getting Help PSU0037 Message Fan fa...

Page 137: ...performance degraded because power capacity has changed Details The system may power down or operate in a performance degraded state Action Check the event log for power supply failures Review system configuration and power consumption and upgrade or install power supplies accordingly PWR1005 Message The system performance degraded because the user defined power capacity has changed Details The us...

Page 138: ...2001 Message Internal Dual SD Module name is absent LCD Message Internal Dual SD Module name is absent Check SD Card Details The SD card module is not detected or not installed Action If unintended reinstall the SD module RFM2002 Message Internal Dual SD Module name is offline Details The SD card module is installed but may be improperly installed or configured incorrectly Action Reinstall the SD ...

Page 139: ...r Action If unintended re enable logging SEL0008 Message Log is full Details When the event log is full additional events are not written to the log Older events may be overwritten and lost This message may also appear if the user disabled event logging Action Backup and clear log SEL0012 Message Could not create or initialize the system event log Details If the system event log fails to initializ...

Page 140: ...arning threshold LCD Message System inlet temperature is outside of range Details Ambient air temperature is too warm or one or more fans may have failed Action Check the system operating environment and review event log for fan failures TMP0121 Message The system inlet temperature is greater than the upper critical threshold LCD Message System inlet name temperature is outside of range Check Fans...

Page 141: ...require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Using System Diagnostics chapter for more information...

Page 142: ...142 ...

Page 143: ...ne based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down menu at the top of page 4 Select the appropriate service or support ...

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