Dell PowerEdge R410 Page 150 Hardware Owner'S Manual Download

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150

Troubleshooting Your System

Ensure that all cables are properly connected.

Close the system. See "Closing the System" on page 83.

Run the system board tests in the system diagnostics. See "Running the
System Diagnostics" on page 163.

If the tests fail,

see "Getting Help

" on page 167

Troubleshooting the System Battery

NOTE:

If the system is turned off for long periods of time (for weeks or months), the

NVRAM may lose its system configuration information. This situation is caused by a
defective battery.

Re-enter the time and date through the System Setup program. See
"Entering the System Setup Program" on page 58.

Turn off the system and disconnect it from the electrical outlet for at least
one hour.

Reconnect the system to the electrical outlet and turn on the system.

Enter the System Setup program.

If the date and time are not correct in the System Setup program, replace
the battery. See "Replacing the System Battery" on page 130.

If the problem is not resolved by replacing the battery, see "Getting Help"
on page 167.

NOTE:

Some software may cause the system time to speed up or slow down. If the

system seems to operate normally except for the time kept in the System Setup
program, the problem may be caused by software rather than by a defective
battery.

book.book Page 150 Tuesday, March 31, 2009 5:26 PM

Summary of Contents for PowerEdge R410

Page 1: ...Dell PowerEdge R410 Systems Hardware Owner s Manual ...

Page 2: ... any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Intel is a registered trademark of Intel Corporation in the U S and other countries Microsoft Windows and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and or ot...

Page 3: ...Features Optional 12 Hard Drive Status Indicators 16 Back Panel Features and Indicators 17 Guidelines for Connecting Optional External Devices 19 NIC Indicator Codes 19 Power Indicator Codes 20 Diagnostic Lights Optional 21 LCD Status Messages Optional 23 System Messages 37 Warning Messages 55 Diagnostics Messages 55 Alert Messages 55 ...

Page 4: ...etup Password Features 71 Embedded System Management 75 Baseboard Management Controller Configuration 76 iDRAC Configuration Utility 76 3 Installing System Components 79 Recommended Tools 79 Inside the System 79 Removing and Replacing the Optional Front Bezel 81 Opening and Closing the System 82 Hard Drives 84 Power Supplies 92 Expansion Cards 96 Integrated Storage Controller Card 99 Expansion Car...

Page 5: ...112 Optical Drive 114 RAID Battery Optional 117 System Memory 119 Processors 126 System Battery 130 Control Panel Assembly LED LCD Service Only Procedure Optional 132 SAS Backplane Service Only Procedure 136 Power Distribution Board Service Only Procedure 138 System Board Service Only Procedure 140 4 Troubleshooting Your System 145 Safety First For You and Your System 145 Troubleshooting System St...

Page 6: ... 151 Troubleshooting System Cooling Problems 151 Troubleshooting a Fan 152 Troubleshooting System Memory 152 Troubleshooting an Internal USB Key 154 Troubleshooting an Optical Drive 155 Troubleshooting an External Tape Drive 155 Troubleshooting a Hard Drive 156 Troubleshooting a SAS or SAS RAID Controller 158 Troubleshooting Expansion Cards 159 Troubleshooting the Microprocessors 160 5 Running the...

Page 7: ...ystem Diagnostics 164 Embedded System Diagnostics Testing Options 165 Using the Custom Test Options 165 6 Getting Help 167 Contacting Dell 167 7 Jumpers and Connectors 169 System Board Jumpers 169 System Board Connectors 170 Disabling a Forgotten Password 172 Glossary 175 Index 185 ...

Page 8: ...8 Contents ...

Page 9: ...ager or the UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 57 F12 Starts PXE boot Ctrl E Enters the Baseboard Management Controller BMC or iDRAC Configuration Utility which allows access to the system event log SEL and configuration of remote access to the system For more information see the BMC or iDRAC user document...

Page 10: ...tional system bezel is installed the power button is not accessible NOTE When powering on the system the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the...

Page 11: ...D panel The four diagnostic indicator lights display error codes during system startup See Diagnostic Lights Optional on page 21 LCD panel Provides system ID status information and system error messages The LCD lights during normal system operation Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to iden...

Page 12: ...AC utility the LCD panel or other tools 6 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again 7 USB connectors 2 Connects USB devices to the system The ...

Page 13: ...iew the Home screen Item Buttons Description 1 Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 3 Right Moves the cursor forward in one step increments During message scrolling Press once to increase scrolling speed Press again to stop Press again to return to default scrolling Press again to repeat the cycle 4 System ID Turns the system ID...

Page 14: ...ect Setup DNS to enable DNS and to view domain addresses Two separate DNS entries are available Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL This can be useful when trying to match an LCD message with an SEL entry Select Simple to display LCD error messages in a more user friendly description See LCD Status Messages Optional on page 23...

Page 15: ...n NOTE If the iDRAC6 Express card is not installed on the system the MAC option displays the MAC addresses for BMC iSCSIn or NETn Name Displays the name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Se...

Page 16: ...cator Pattern RAID Only Condition Blinks green two times per second Identify drive preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Drive predicted failure 1 2 ...

Page 17: ...em Indicator Button or Connector Icon Description 1 serial connector Connects a serial device to the system 2 video connector Connects a VGA display to the system 3 VFlash media slot optional Connects an external SD memory card for the optional iDRAC6 Enterprise card 4 iDRAC6 Enterprise port optional Dedicated management port for the optional iDRAC6 Enterprise card 5 USB connectors 2 Connects USB ...

Page 18: ...flash blue to identify a particular system Lights amber when the system needs attention due to a problem 10 system identification button Turns the system ID modes on and off The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the system status indicator on the chassis back...

Page 19: ...If necessary to enable ports on your system use the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 57 NIC Indicator Codes Figure 1 5 NIC Indicators 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid link partner on t...

Page 20: ...ower supply is operational When the system is on it also indicates that the power supply is providing DC power to the system Amber Indicates a problem with the power supply Alternating green and amber When hot adding a power supply this indicates that the power supply is mismatched with the other power supply a high output power supply and a Energy Smart power supply are installed in the same syst...

Page 21: ...ve Action The system is in a normal off condition or a possible pre BIOS failure has occurred The diagnostic lights are not lit after the system successfully boots to the operating system Plug the system into a working electrical outlet and press the power button The system is in a normal operating condition after POST Information only BIOS checksum failure detected system is in recovery mode See ...

Page 22: ...7 Memory configuration error See Troubleshooting System Memory on page 152 Possible system board resource and or system board hardware failure See Getting Help on page 167 Possible system resource configuration error See Contacting Dell on page 167 Other failure Ensure that the diskette drive optical drive and hard drives are properly connected See Troubleshooting Your System on page 145 for the a...

Page 23: ...tion NOTE If your system fails to boot press the System ID button for at least five seconds until an error code appears on the LCD Record the code then see Getting Help on page 167 Table 1 2 LCD Status Messages Optional Code Text Causes Corrective Actions N A SYSTEM NAME A 62 character string that can be defined by the user in the System Setup program The SYSTEM NAME displays under the following c...

Page 24: ...le range See Troubleshooting the System Battery on page 150 E1211 RAID Controller battery failure Check battery RAID battery is either missing bad or unable to recharge due to thermal issues Reseat the RAID battery connector See Installing the RAID Battery on page 118 and Troubleshooting System Cooling Problems on page 151 E1216 3 3V Regulator failure Reseat PCIe cards 3 3V voltage regulator has f...

Page 25: ...lators has failed Reseat the memory modules See Troubleshooting System Memory on page 152 E122E On board regulator failed Call support One of the on board voltage regulators failed Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 167 E1310 Fan RPM exceeding range Check fan RPM of specified fan is outside of the intended operating ...

Page 26: ...le temperature range Ensure that the processor heat sinks are properly installed See Troubleshooting the Microprocessors on page 160 and Troubleshooting System Cooling Problems on page 151 E1418 CPU not detected Check CPU is seated properly Specified processor is missing or bad and the system is in an unsupported configuration Ensure that the specified microprocessor is properly installed See Trou...

Page 27: ...e check error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 167 E1610 Power Supply W missing Check power supply Specified power supply was removed or is missing from the system See Troubleshooting Power Supplies on page 151 E1614 Power Supply W error Check power supply Specified power supply has failed See Troubleshooting Power...

Page 28: ...es The power supply subsystem is no longer redundant If the remaining power supply fails the system will shut down See Troubleshooting Power Supplies on page 151 E1626 Power Supply Mismatch PSU1 W PSU2 W The power supplies in the system are not the same wattage Ensure that power supplies with matching wattage are installed See the Technical Specifications outlined in your system s Getting Started ...

Page 29: ...n cards If the problem persists see Troubleshooting Expansion Cards on page 159 PCI parity error on Slot Review clear SEL The system BIOS has reported a PCI parity error on a component that resides in the specified slot Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards on page 159 E1712 PCI system error on Bus Device Function The system BIOS has...

Page 30: ... reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards on page 159 E1810 Hard drive fault Review clear SEL The specified hard drive has experienced a fault See Troubleshooting a Hard Drive on page 156 E1812 Hard drive removed Check drive The specified hard drive has been removed from the system Information only E1920 iDRAC6 Upgrade Failed optional iDRAC6 upgra...

Page 31: ...eshooting System Memory on page 152 E2011 Memory configuration failure Check DIMMs Memory detected but is not configurable Error detected during memory configuration See Troubleshooting System Memory on page 152 E2012 Memory configured but unusable Check DIMMs Memory configured but is unusable See Troubleshooting System Memory on page 152 E2013 BIOS unable to shadow memory Check DIMMs The system B...

Page 32: ...fresh failure Power cycle AC Timer refresh failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 167 E2018 Programmable Timer error Power cycle AC Programmable interval timer error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 167 E2019 Parity error Power cy...

Page 33: ...em for 10 seconds and restart the system If the problem persists see Getting Help on page 167 E201D Shutdown test failure Power cycle AC BIOS shutdown test failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 167 E201E POST memory test failure Check DIMMs BIOS POST memory test failure See Troubleshooting System Memory on page ...

Page 34: ...or MBE See Troubleshooting System Memory on page 152 E2111 SBE log disabled on DIMM Reseat DIMM The system BIOS has disabled memory single bit error SBE logging and will not log anymore SBEs until the system is rebooted represents the memory module implicated by the BIOS Remove AC power to the system for 10 seconds and restart the system If the problem persists see Troubleshooting System Memory on...

Page 35: ... the LCD The eleventh message instructs the user to check the SEL for details on the events Check the SEL for details on the events Remove AC power to the system for 10 seconds or clear the SEL I1912 SEL full Review clear log The SEL is full of events and is unable to log any more Check the SEL for details on the events then clear the SEL I1920 iDRAC6 Upgrade Successful optional iDRAC6 has been up...

Page 36: ...uired PSU wattage Check PSU and config The system configuration requires more power than what the power supply can provide Turn off power to the system reduce the hardware configuration or install higher wattage power supplies and then restart the system W1628 Performance degraded Check PSU and system configuration The system configuration requires more power than what the power supply can provide...

Page 37: ...he electrical outlet wait approximately ten seconds reconnect the power cable and restart the system Any of these actions will remove fault messages and return the status indicators and LCD colors to the normal state Messages will reappear under the following conditions The sensor returns to a normal state but fails again resulting in a new SEL entry The system is reset and new error events are de...

Page 38: ...guration does not support Advanced ECC Memory Mode Advanced ECC Memory Mode was enabled in the system setup program but the current configuration does not support Advanced ECC Memory Mode A memory module may be faulty Ensure that the memory modules are installed in a configuration that supports Advanced ECC Memory Mode Check other system messages for additional information for possible causes For ...

Page 39: ...t support Node Interleaving The memory configuration does not support node interleaving or the configuration has changed for example a memory module has failed so that node interleaving cannot be supported The system will still run but without node interleaving Ensure that the memory modules are installed in a configuration that supports node interleaving Check other system messages for additional...

Page 40: ...them with High Output power supplies to use the components See Power Supplies on page 92 Alert Redundant memory disabled Memory configuration does not support redundant memory Memory Sparing or Memory Mirroring was enabled in the system setup program but the current configuration does not support redundant memory A memory module may be faulty Check the memory modules for failure See Troubleshootin...

Page 41: ...tting CMOS has been cleared Move the NVRAM_CLR jumper to the default position pins 3 and 5 See Figure 7 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot Manager on page 57 CPU set to minimum frequency The processor speed may be intentionally set lower for power conservation If not an intentional setting check any other system ...

Page 42: ...etected System halted Current boot mode is set to UEFI Please ensure compatible bootable media is available Use the system setup program to change the boot mode as needed The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFI Ensure that the boot mode is set correctly and that the proper bootable media is available See Using the System Setup P...

Page 43: ...f a problem is indicated see Troubleshooting a NIC on page 147 Error 8602 Auxiliary Device Failure Verify that mouse and keyboard are securely attached to correct connectors Mouse or keyboard cable is loose or improperly connected Reseat the mouse or keyboard cable Defective mouse or keyboard Ensure that the mouse or keyboard is operational See Troubleshooting a USB Device on page 146 Gate A20 fai...

Page 44: ...wer button and then enter the System Setup program to enable the USB port s See Entering the System Setup Program on page 58 Manufacturing mode detected System is in manufacturing mode Reboot to take the system out of manufacturing mode Maximum rank count exceeded The following DIMM has been disabled x Invalid memory configuration The system will run but with the specified memory module disabled E...

Page 45: ...test was terminated by pressing the spacebar Information only MEMTEST lane failure detected on x Invalid memory configuration Mismatched memory modules are installed Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 119 Mirror mode disabled For mirror mode DIMMs must be installed in pairs Pairs must be matched in size an...

Page 46: ...ve Incorrect configuration settings in System Setup program or no operating system on hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 57 If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help o...

Page 47: ...page 119 Read fault Requested sector not found The operating system cannot read from the hard drive optical drive or USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the optical medium USB medium or USB device Ensure that the USB cables SAS SATA backplane cables or optical drive cables are properly connected See Troubleshooting a USB...

Page 48: ...of three must be populated across slots The memory configuration does not match the setting in BIOS The BIOS setting has been disabled Reconfigure the memory modules for Memory Sparing mode See System Memory on page 119 The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be...

Page 49: ...lowing DIMMs should match in size and rank count x x Thermal sensor not detected on x A memory module without a thermal sensor is installed in the specified memory slot Replace the memory module See System Memory on page 119 Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery on page 150 Time of day not set please run SETUP program Incorrect Time or Date ...

Page 50: ...configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the system WARNING Modifying could prevent security This message displays during system restart after a TPM configuration command has been entered User interaction is required to proceed Enter I or M to proceed TPM failure A Trusted Platform Module TPM function has failed See Getting Help on page 167...

Page 51: ...for instructions on performing a field replacement of the flash memory Unexpected interrupt in protected mode Improperly seated memory modules or faulty keyboard mouse controller chip Reseat the memory modules See Troubleshooting System Memory on page 152 If the problem persists see Getting Help on page 167 Unsupported CPU combination Unsupported CPU stepping detected Processor s is not supported ...

Page 52: ... screen See System Memory on page 119 Unused memory detected DIMM s installed in the following slot are not available when in 128 bit advanced ECC mode x x x The memory configuration is not optimal for Advanced ECC Memory Mode Modules in the specified slots are unused Reconfigure the memory for Advanced ECC Memory Mode or change the memory mode to Optimized or Sparing in the BIOS setup screen See ...

Page 53: ...cessor s memory modules and expansion cards may not be supported by the power supplies If any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply If Energy Smart power supplies are installed replace them with the High Output power supplies to use the comp...

Page 54: ...g System Memory on page 152 Write fault Write fault on selected drive Faulty USB device USB medium optical drive assembly hard drive or hard drive subsystem Replace the USB medium or device Ensure that the USB SAS backplane or SATA cables are properly connected See Troubleshooting a USB Device on page 146 Troubleshooting an Internal USB Key on page 154 Troubleshooting an Optical Drive on page 155 ...

Page 55: ...ion or the operating system For more information see the documentation that accompanied the operating system or application Diagnostics Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running the Embedded System Diagnostics on page 164 for more information about system diagnostics Alert Messages Systems management software generates alert ...

Page 56: ...56 About Your System ...

Page 57: ...rface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 69 for more information on this interface You select the boot mode in the Boot Mode field of the Boot Settings screen of the System Setup program See Boot Settings Screen on page 63 Once you specify the boot mode the system boots in that mode and you pro...

Page 58: ...on of the message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message that the system memory size has changed the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action...

Page 59: ...d on the system configuration NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 61 ...

Page 60: ... the System Password on page 71 and Using the Setup Password on page 74 for more information Keyboard NumLock On default Determines whether your system starts up with the NumLock mode activated on 101 or 102 key keyboards does not apply to 84 key keyboards Report Keyboard Errors Report default Enables or disables reporting of keyboard errors during the POST Select Report for host systems that have...

Page 61: ...timizer Mode the memory controllers run independently of each other for improved memory performance When set to Mirror Mode memory mirroring is enabled When set to Advanced ECC Mode two controllers are joined in 128 bit mode running multi bit advanced ECC For information about the memory modes see System Memory on page 119 NOTE The Spare Mode option may not be present on all systems Node Interleav...

Page 62: ...er Processor All default If set to All the maximum number of cores in each processor is enabled Turbo Mode Enabled default If Turbo Boost Technology is supported by the processor s enables or disables Turbo Mode C States Enabled default When set to Enabled the processor s can operate in all available power states Processor 1 Family Model Stepping Displays the family model and stepping of the selec...

Page 63: ...Boot Sequence Hard Disk Drive Sequence and USB Flash Drive Emulation Type fields Boot Sequence If Boot Mode is set to BIOS this field tells the system where the operating system files needed for startup are located If Boot Mode is set to UEFI you can access the UEFI boot manager utility by rebooting the system and pressing F11 when prompted to do so Hard Disk Drive Sequence Determines the order in...

Page 64: ...ort allows the system to boot from the network MAC Address Displays the MAC address for the NIC Capability Detected Displays the features of the NIC hardware key if installed NOTE Some NIC features may require the installation of an additional driver OS Watchdog Timer Disabled default Sets a timer to monitor the operating system for activity and aids in recovery if the system stops responding When...

Page 65: ...rial devices NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device External Serial Connector Serial Device1 default Specifies whether Serial Device 1 Serial Device 2 or Remote Access Device has access to the external serial connector NOTE Only Serial Device 2 can be used for Seri...

Page 66: ...Control Active Power Controller or Maximum Performance the BIOS preconfigures the remaining options on this screen If you select Custom you can configure each option independently CPU Power and Performance Management Options are OS Control Active Power Controller Custom or Maximum Performance For all but the Custom setting the BIOS pre configures the power settings on this screen as follows OS Con...

Page 67: ...by using a setup password NOTE See Using the System Password on page 71 for more information Password Status Unlocked default When Setup Password is assigned and this field is Locked the system password cannot be changed or disabled at system start up See Using the System Password on page 71 for more information TPM Security Off default Sets the reporting of the Trusted Platform Module TPM in the ...

Page 68: ...d the power button can turn the system s power off and on On an ACPI compliant operating system the system performs an orderly shutdown before power is turned off When Disabled the button can only turn on system power NMI Button Disabled default CAUTION Clearing the TPM will lose all encryption keys in the TPM This option prevents booting to the operating system and results in data loss if the enc...

Page 69: ... enables you to Add delete and arrange boot options Access the System Setup program and BIOS level boot options without rebooting 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager NOTE The system will not respond until the USB keyboard is active If your operating system begins to load before you press F11 allow the system to finish booting and t...

Page 70: ...ter NOTE If you hot swap a boot device press ESC to refresh the list of boot options UEFI Boot Settings Enables you to add delete enable or disable boot options change boot order or execute a one time boot option System Utilities Enables you to access the System Setup program System Services Unified Server Configurator USC Diagnostics and BIOS level boot options Option Description Add Boot Option ...

Page 71: ...er the System Setup program and check the System Password option When a system password is assigned System Password is Enabled If Password Status is Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password Option Description Syst...

Page 72: ...r to move to another field or press Esc prior to completing step 5 4 Press Enter 5 To confirm your password type it a second time and press Enter System Password changes to Enabled Exit the System Setup program and begin using your system 6 Either reboot the system now for the password protection to take effect or continue working NOTE Password protection does not take effect until the system rebo...

Page 73: ...ut down and restart the system the error message continues to be displayed until the correct password is entered NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Disabling the System Password If the system password is already set you can disable it by typing the password during POST and p...

Page 74: ...the left arrow key When you verify the password the Setup Password changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is Enabled you must enter the correct setup password be...

Page 75: ...ifecycle The USC can be started during the boot sequence and can function independently of the operating system NOTE Certain platform configurations may not support the full set of features provided by USC The following features of USC are supported on systems with Baseboard Management Controller BMC Installing an operating system Running diagnostics to validate the memory I O devices processors p...

Page 76: ...perating system consoles NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 Turn on or restart your system 2 Press Ctrl E when prompted after POST If your operating system begins to load befo...

Page 77: ...View System Event Log SEL messages or clear messages from the log For additional information on using iDRAC6 see the documentation for iDRAC6 and systems management applications Entering the iDRAC Configuration Utility 1 Turn on or restart your system 2 Press Ctrl E when prompted during POST If your operating system begins to load before you press Ctrl E allow the system to finish booting restart ...

Page 78: ...78 Using the System Setup Program and UEFI Boot Manager ...

Page 79: ...able hard drives redundant or non redundant power supplies and an LCD panel or diagnostic indicators The illustrations in this section show a system with hot swappable hard drives and an LCD panel Recommended Tools Key to the system keylock 1 and 2 Phillips screwdrivers Wrist grounding strap Inside the System WARNING Only trained service technicians are authorized to remove the system cover and ac...

Page 80: ...ply shroud 2 system board shroud 3 power supply bays 2 4 expansion card riser 5 heat sink processor 2 6 memory modules 8 7 system cooling fans 4 8 optical drive 9 hard drives 4 10 control panel board 11 SAS backplane 12 power supply cooling fans 2 2 1 6 4 7 8 9 10 11 3 5 12 ...

Page 81: ... the bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system Figure 3 2 Removing and Replacing the Optional Front Bezel To replace the optional bezel hook the right end of the bezel onto the chassis then fit the free end of the bezel onto the system Secure the bezel with the keylock See Figure 3 2 1 release latch 2 keylock 3 bezel 4 hinge tab 3 2...

Page 82: ...eed to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself Opening the System 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the latch release lock counter clockwise to the unlocked position See Figure 3 3 3 Grasp the cover on both sides while pressing your thumbs on lat...

Page 83: ...ghtly towards the back of the system so that the two hooks on the back edge of the cover fit over the corresponding slots on the back edge of the chassis See Figure 3 3 2 Slide the cover towards the front of the chassis till it snaps in position 3 Rotate the latch release lock in a clockwise direction to secure the cover 1 latch release lock 2 indent 1 2 ...

Page 84: ...er card Front mounted hard drives are connected to a SAS backplane through hard drive carriers and can be configured as hot swappable Removing a Drive Blank CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed 1 Remove the front bezel See Removing and Replacing the Optional Front Bezel on page 81 2 Grasp the front of the hard drive blank press the re...

Page 85: ...e for removal Wait until the hard drive indicators on the drive carrier signal that the drive can be removed safely See your storage controller documentation for information about hot swap drive removal If the drive has been online the green activity fault indicator will flash as the drive is powered down When the drive indicators are off the drive is ready for removal 3 Press the release button a...

Page 86: ...rives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION Ensure that your operating system supports hot swap drive installation See the documentation supplied with the operating system CAUTION Combining SATA and SAS hard drives in the same ...

Page 87: ...t of the drive carrier b Insert the hard drive carrier into the drive bay until the carrier contacts the backplane c Close the handle to lock the drive in place With the lever on the hard drive carrier open slide the hard drive into the drive bay until the carrier contacts the backplane see Figure 3 5 Removing a Hard Drive From a Hard Drive Carrier Remove the screws from the slide rails on the har...

Page 88: ...the connector end of the drive at the back See Figure 3 6 2 Align the holes on the hard drive with the back set of holes on the hard drive carrier When aligned correctly the back of the hard drive will be flush with the back of the hard drive carrier 3 Attach the four screws to secure the hard drive to the hard drive carrier 1 drive carrier 2 screws 4 3 hard drive 4 SAS SATA screw hole 4 3 1 2 ...

Page 89: ...d from the peripherals 2 Open the system See Opening the System on page 82 3 Disconnect the data power cable from the hard drive in the drive bay 4 Lift the tab with blue dot on the hard drive bracket and slide the drive out of the bay See Figure 3 7 Figure 3 7 Removing and Installing a Cabled Hard Drive NOTE If you are not replacing the hard drive remove the drive from the drive bracket see Figur...

Page 90: ...hard drive into the drive bay 6 Connect the power data cable to the hard drive If connecting to the integrated SATA controller SATA hard drives only connect the SATA data cable to the SATA_A connector on the system board See Figure 7 1 If connecting to a SAS RAID controller card SAS or SATA hard drives connect the data cable to the connector on the card edge For information on installing a SAS con...

Page 91: ... from Dell Installing a Hard Drive Into a Hard Drive Bracket 1 Insert the hard drive into the hard drive bracket with the connector end of the drive at the back See Figure 3 8 2 Align the holes on the hard drive with the back set of holes on the hard drive bracket When aligned correctly the back of the hard drive will be flush with the back of the hard drive bracket 3 Attach the four screws to sec...

Page 92: ...moving a Redundant Power Supply CAUTION The system requires one power supply to operate the system normally On power redundant systems remove and replace only one power supply at a time in a system that is powered on 1 Disconnect the power cable from the power source 2 Disconnect the power cable from the power supply and remove the Velcro straps that bundle and secure the system cables NOTE You ma...

Page 93: ...er supply into the chassis until the power supply is fully seated and the release latch snaps into place See Figure 3 9 NOTE If you unlatched the cable management arm in step of the previous procedure relatch it For information about the cable management arm see the system s rack documentation 3 Connect the power cable to the power supply and plug the cable into a power outlet CAUTION When connect...

Page 94: ...pply blank align the blank with the power supply bay and insert the blank into the chassis until it clicks into place Removing a Non Redundant Power Supply 1 Turn off the system and all attached peripherals 2 Disconnect the power cable from the power source 3 Disconnect the power cable from the power supply and remove the Velcro straps that bundle and secure the system cables NOTE You may have to ...

Page 95: ...alling System Components 95 Figure 3 10 Removing and Replacing a Non Redundant Power Supply 1 power supply 2 screw 3 power cable 8 pins 4 ODD power cable 5 power cable 24 pins 6 SATA power cable 1 2 3 6 4 5 ...

Page 96: ...ON Expansion cards can only be installed in the slots on the expansion card riser Do not attempt to install expansion cards directly into the riser connector on the system board The expansion slot supports full height half length cards The expansion card slot is not hot swappable PCI Express Generation 1 and Generation 2 expansion cards are supported in the slot CAUTION To ensure proper cooling on...

Page 97: ...ttached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 82 4 Open the expansion card latch and remove the filler bracket See Figure 3 11 Card Priority Card Type Slot Priority Max Allowed 25 W Card 1 SAS 6 iR Modular 2 1 Y 2 PERC 6 i 1 1 Y 3 PERC 6 E controller 1 1 Y 4 SAS 5 E 1 1 Y 5 SCSI controllers 1 1 Y 6 HPCC 1 1 Y 7 Fibre Chann...

Page 98: ... firmly into the expansion card connector until the card is fully seated c Close the expansion card latch See Figure 3 11 Figure 3 11 Installing or Removing an Expansion Card 6 Connect any cables to the expansion card 7 Close the system See Closing the System on page 83 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 expansion card latch ...

Page 99: ...moving the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 6 Close the...

Page 100: ...and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 82 3 If installed remove the expansion card See Removing an Expansion Card on page 99 4 Remove the card from the storage controller card slot a Pull the blue release lever to free the card from the connector on the expansion card riser b Lift to remove the card Figure 3 12 Installing the Integrate...

Page 101: ...e card by its edges b Insert the card edge connector firmly into the expansion card connector until the card is fully seated and the plastic card guide fits over the edges of the card 5 Connect the card to the SAS backplane a Connect the SAS data cable connector to the integrated storage controller card See Figure 3 12 NOTE Be sure to connect the cable according to the connector labels on the cabl...

Page 102: ...re you begin this procedure review the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 82 3 If installed remove the expansion card from the expansion slot now See Removing an Expansion Card on page 99 4 If installed remove the integrated stora...

Page 103: ...ser align the riser guide posts with the riser guide posts on the system board See Figure 3 13 2 Lower the expansion card riser into place until the expansion card riser connector is fully seated 1 riser guides 2 2 expansion card riser 3 expansion card slot 4 riser guide posts 2 5 expansion card riser socket 2 6 integrated storage controller slot 5 1 2 3 4 6 ...

Page 104: ...n the System Setup program See Boot Settings Screen on page 63 For information on creating a bootable file on the USB memory key see the user documentation that accompanied the USB memory key WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came w...

Page 105: ...itions directly behind the system board shroud Removing the System Board Shroud WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Open the system See Opening and Closing the System on page 82 2 Locate the two shroud tabs with...

Page 106: ...ng the System Board Shroud 1 Align the shroud using center of the numbered fan bays as a guide and locate the tab projection on the left side of the fan module numbered 3 See Figure 3 15 2 Push the system board shroud down until all edges are seated in the slots securing the shroud to the system board 3 Close the system See Opening and Closing the System on page 82 1 power distribution board shrou...

Page 107: ... Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 82 3 To install the iDRAC6 Express card a Insert the notch on the iDRAC6 Express card into the clip on the system board b Align the front edge of the card with the connector on the system board See Figure 7 1 for the location of the connector...

Page 108: ...d Optional WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 82 1 iD...

Page 109: ...ls to their power sources and turn them on Integrated Dell Remote Access Controller 6 iDRAC6 Enterprise Card Optional Installing an iDRAC6 Enterprise Card WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Turn off the system ...

Page 110: ...n standoffs next to the iDRAC6 connector on the system board and lower the card into place See Figure 3 17 When the front of the card is fully seated the plastic standoffs snap over the edge of the card Figure 3 17 Installing or Removing an iDRAC6 Enterprise Card Optional 1 iDRAC6 Enterprise card 2 VFlash media slot 3 VFlash SD card 4 retention standoff posts 2 5 retention standoff tabs 2 6 iDRAC6...

Page 111: ...Shroud on page 105 5 Remove the VFlash media card if installed from the iDRAC6 enterprise card See Integrated Dell Remote Access Controller 6 iDRAC6 Express Card Optional on page 107 6 Remove the iDRAC6 Enterprise card a Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs As the card releases from the standoffs ...

Page 112: ...ssor and memory modules and two dual motor fans for the redundant power supplies NOTE Hot swap removal or installation of the fans is not supported NOTE In the event of a problem with a particular fan the fan number is referenced by the system s management software allowing you to easily identify and replace the proper fan by noting the fan numbers on the fan assembly Removing a Cooling Fan WARNIN...

Page 113: ...tem See Opening the System on page 82 3 Remove the system board shroud See Removing the System Board Shroud on page 105 4 Disconnect the fan s power cable from the system board See Figure 3 18 5 Remove the faulty fan by grasping the fan and sliding the fan from the fan assembly See Figure 3 18 Figure 3 18 Removing and Replacing a Fan 1 fan 2 power cable 1 2 ...

Page 114: ...o its electrical outlet and turn the system on including any attached peripherals Optical Drive An optional slimline DVD or DVD RW optical drive slides into the front panel and connects to the SATA controller on the system board NOTE DVD devices are data only Removing an Optical Drive WARNING Only trained service technicians are authorized to remove the system cover and access any of the component...

Page 115: ...system board and drive You must route these cables properly when you replace them to prevent them from being pinched or crimped 5 To remove the drive pull the release latch and lift and angle the drive to release it from the notch on the metal standoffs Lift the drive out of the chassis See Figure 3 19 6 Close the system See Closing the System on page 83 7 If applicable replace the optional front ...

Page 116: ...16 Installing System Components Figure 3 19 Removing the Optical Drive 1 data cable 2 power cable 3 optical drive 4 release latch 5 metal standoff 2 6 notch 2 7 metal standoff with notch 2 3 4 5 6 7 1 2 ...

Page 117: ...latch place the optical drive in position and release the release latch 6 Connect the power and data cables to the back of the drive You must route these cables properly underneath the tabs on the system chassis to prevent them from being pinched or crimped See Figure 3 1 7 If not already done connect the power cable to DVD_PWR and the interface cable to SATA_E on the system board See Figure 7 1 8...

Page 118: ...holding the RAID battery and lift the RAID battery from the battery carrier See Figure 3 20 Figure 3 20 Removing and Installing the RAID Battery Installing the RAID Battery 1 Insert the RAID battery into the battery carrier until it locks into place See Figure 3 20 2 Connect the battery cable to the connector on the system board See Figure 7 1 3 Close the system See Closing the System on page 83 1...

Page 119: ... and 8 GB are supported for a total of up to 64 GB Quad rank RDIMMs are supported for a total of up to 64 GB 1 GB and 2 GB UDIMMs are supported for a total of up to 16 GB General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following general guidelines when configuring your system memory NOTE Memory configurations that fail to observe these guideli...

Page 120: ...nnel are limited to 800 MHz regardless of memory module speed If quad rank memory modules are mixed with single or dual rank modules the quad rank modules must be installed in the sockets with the white release levers If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s Mode Specific Guidelines Three memory channels are alloc...

Page 121: ...ry modules A minimal single channel configuration of one 1 GB memory module per processor is also supported in this mode Table 3 2 and Table 3 3 show sample memory configurations that follow the appropriate memory guidelines stated in this section The samples show identical memory module configurations and their the physical and available memory totals The tables do not show mixed or quad rank mem...

Page 122: ...X X 8 16 24 16 32 all 16 32 48 32 64 all Advanced ECC2 2 GB X X 4 all 8 all 4 GB X X 8 all 16 all 8 GB1 X X 16 all 32 all Mirroring 2 GB X X 4 2 8 4 4 GB X X 8 4 16 8 8 GB1 X X 16 8 32 16 Table 3 2 Sample RDIMM Single and Dual Rank Memory Configurations Per Processor continued Memory Mode Memory Module Size Memory Sockets Single Processor Dual Processor 4 1 2 3 Physical Memory GB Available Memory ...

Page 123: ...es by the card edges and avoid touching the components on the memory module CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets Table 3 3 Sample UDIMM Memory Configurations Per Processor Memory Mode Memory Module Size Memory Sockets Single Processor...

Page 124: ...d out as shown in Figure 3 21 to allow the memory module to be inserted into the socket 6 Handle each memory module only on either card edge making sure not to touch the middle of the memory module Figure 3 21 Installing and Removing a Memory Module 7 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket NOTE The memo...

Page 125: ...ore of the memory modules may not be installed properly Repeat step 2 through step 12 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 14 Run the system memory test in the system diagnostics See Running the Embedded System Diagnostics on page 164 Removing Memory Modules WARNING Only trained service technicians are authorized to remove the system cover...

Page 126: ...m See Closing the System on page 83 8 Reconnect the system and peripherals to their power sources and turn them on Processors Removing a Processor WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Prior to upgrading your syst...

Page 127: ...at sink aside with thermal grease side facing up CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 9 Position your thumb firmly over the processor socket release lever and release the lever from the locked position Rotate the lever 90 degrees upward until the processor is released from the socket See Figur...

Page 128: ...ly damage the system board If you are permanently removing a processor from socket CPU2 you must install a processor blank and a heat sink blank to ensure proper system cooling Adding the blanks is similar to adding a processor See Installing a Processor on page 129 NOTE In single processor configurations a processor must be installed in socket CPU1 Install the blanks in socket CPU2 only Figure 3 ...

Page 129: ... socket Removing the blanks is similar to removing a processor See Removing a Processor on page 126 3 Unpack the processor if it has not been used previously If the processor has already been used remove any thermal grease from the top of the processor using a lint free cloth 4 Align the processor with the socket keys on the ZIF socket See Figure 3 23 5 Install the processor in the socket CAUTION ...

Page 130: ...electrical outlet and turn the system on including any attached peripherals 10 Press F2 to enter the System Setup program and check that the processor information matches the new system configuration See Entering the System Setup Program on page 58 11 Run the system diagnostics to verify that the new processor operates correctly See Running the Embedded System Diagnostics on page 164 for informati...

Page 131: ...e battery socket See Jumpers and Connectors on page 169 CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 5 Remove the system battery a Support the battery connector by firmly holding the positive side of the connector b Press the battery toward the negative side of the connector and lift it up out of the securing tab at t...

Page 132: ... the System Setup Program on page 58 11 Enter the correct time and date in the System Setup program s Time and Date fields 12 Exit the System Setup program Control Panel Assembly LED LCD Service Only Procedure Optional NOTE The LCD control panel assembly consists of two separate modules the display module and the control panel circuit board Use the following instructions to remove and install eith...

Page 133: ...panel disconnect the display module cable from the control panel board See Figure 3 26 6 Remove the two screws that secure the control panel board to the system chassis and remove the board This completes the removal for LED control panel 7 Remove the display module a Using a knife or a small flat blade screwdriver insert the blade beneath the front panel of the display and slide the blade across ...

Page 134: ...talling System Components Figure 3 25 Control Panel Removal LED Optional 1 LED display module 2 control panel board 3 control panel data cable 4 slot 5 mounting screws 2 6 power cable 7 standoff 4 1 3 5 2 6 7 ...

Page 135: ... Figure 3 26 Control Panel Removal LCD Optional 1 display module cable 2 control panel board 3 control panel data cable 4 slot 5 mounting screws 2 T 6 power cable 7 standoff 8 front panel screw 2 9 LCD display module 4 1 3 5 2 6 7 8 9 ...

Page 136: ...e system and attached peripherals SAS Backplane Service Only Procedure Removing the SAS Backplane WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 If applicable remove the bezel See Removing and Replacing the Optional Front ...

Page 137: ... backplane cannot slide upward any farther pull the backplane toward the back of the system to remove it from the retention hooks c Lift the board out of the system being careful to avoid damaging components on the face of the board d Place the SAS backplane face down on a work surface Figure 3 27 Removing and Installing a SAS Backplane 1 backplane retention latches 2 2 SAS backplane power cable 3...

Page 138: ...g any attached peripherals Power Distribution Board Service Only Procedure The power distribution board is located on your system directly behind the power supply fan modules This feature provides additional cooling to the power supplies through the power distribution shroud that routes airflow to the power supplies See Figure 3 28 Removing the Power Distribution Board WARNING Only trained service...

Page 139: ... to the chassis See Figure 3 28 5 Slide the power distribution board away from the standoffs and then lift the board out See Figure 3 28 Figure 3 28 Power Distribution Board 1 screws 2 2 power supply connectors 2 3 power distribution board 4 standoffs 2 5 fan module cable connectors 2 4 1 2 5 3 ...

Page 140: ...erior catches on either side of the shroud and align and seat the power distribution board cover rotating it down and over the shroud See Figure 3 28 7 Install the power supplies in the system See Installing a Redundant Power Supply on page 93 8 Close the system See Closing the System on page 83 9 Reconnect the system to its electrical outlet and turn the system on including any attached periphera...

Page 141: ...the processor heat sinks See Removing a Processor on page 126 7 If installed remove the optional iDRAC6 Enterprise card See Removing an iDRAC6 Enterprise Card on page 111 8 If installed remove the optional iDRAC6 Express card See Removing an iDRAC6 Express Card Optional on page 108 9 Disconnect all cables from the system board 10 Remove the system board assembly a Remove the nine screws securing t...

Page 142: ...o the system identification panel on the front of the system See Figure 1 1 3 Transfer the processors to the new system board See Removing a Processor on page 126 and Installing a Processor on page 129 4 Remove the memory modules and transfer them to the same locations on the new board See Removing Memory Modules on page 125 and Installing Memory Modules on page 123 1 screws 9 2 system board assem...

Page 143: ...ssor heat sink screws See Installing a Processor on page 129 6 Connect the cables in the order listed below see Figure 7 1 for the locations of the connectors on the system board SATA interface cable if applicable Control panel interface cable connector Optical drive power cable connector Control panel USB interface cable connector SAS backplane power cable connector System board power cable conne...

Page 144: ...ble reinstall the iDRAC6 Express card See Installing an iDRAC6 Express Card on page 107 13 Replace the system board shroud See Installing the System Board Shroud on page 106 14 Close the system See Closing the System on page 83 15 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 16 If applicable replace the Bezel See Removing and Replacing the...

Page 145: ...operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 57 Invalid memory configurations could cause the system to halt at startup without any video output See System Memory on page 119 For all other startup issues note t...

Page 146: ...f the system If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled c Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 2 Po...

Page 147: ...e cable 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 167 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Dell Diagnostics on page 163 2 Restart the system and check for any system me...

Page 148: ...vice 7 Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help on page 167 Troubleshooting a Wet System WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the...

Page 149: ...nstall all of the expansion cards that you removed See Installing an Expansion Card 9 Run the appropriate online diagnostic test See Using Dell Diagnostics on page 163 If the tests fail see Getting Help on page 167 Troubleshooting a Damaged System WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin t...

Page 150: ...e through the System Setup program See Entering the System Setup Program on page 58 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See Replacing the System Battery on pa...

Page 151: ... properly The power indicator turns green to signify that the power supply is functioning properly If the problem persists replace the faulty power supply 3 If the problem persists see Getting Help on page 167 Troubleshooting System Cooling Problems WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin...

Page 152: ...fan See Replacing a Cooling Fan on page 114 7 Restart the system If the problem is resolved close the system See Closing the System on page 83 If the replacement fan does not operate see Getting Help on page 167 Troubleshooting System Memory WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this pr...

Page 153: ...Reseat the memory modules in their sockets See Installing Memory Modules on page 123 9 Close the system See Closing the System on page 83 10 Reconnect the system to its electrical outlet and turn on the system and attached peripherals 11 Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 61 12 Turn off the system and attached peripherals and disco...

Page 154: ...u begin this procedure review the safety instructions that came with the system 1 Enter the System Setup program and ensure that the USB key port is enabled See Integrated Devices Screen on page 64 2 Turn off the system and attached peripherals 3 Open the system See Opening the System on page 82 4 Locate the USB key and reseat it See Internal USB Memory Key on page 104 5 Close the system See Closi...

Page 155: ...stem from the electrical outlet 6 Open the system See Opening the System on page 82 7 Ensure that the interface cable is securely connected to the optical drive and to the controller 8 Ensure that a power cable is properly connected to the drive 9 Close the system See Closing the System on page 83 10 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If t...

Page 156: ...cluding attached peripherals If the problem is not resolved see the documentation for the tape drive for additional troubleshooting instructions If you cannot resolve the problem see Getting Help on page 167 Troubleshooting a Hard Drive WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedu...

Page 157: ...ly See the operating system documentation for more information 5 Restart the system enter the System Setup program and verify that the controller is enabled and the drives appear in the System Setup program See Entering the System Setup Program on page 58 6 Check the cable connections inside the system a Turn off the system including any attached peripherals and disconnect the system from the elec...

Page 158: ... any necessary corrections and restart the system 5 If installed remove the optional front bezel See Removing and Replacing the Optional Front Bezel on page 81 WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 6 Turn off the sy...

Page 159: ...remove the optional front bezel See Removing and Replacing the Optional Front Bezel on page 81 3 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 4 Open the system See Opening the System on page 82 5 Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Card on page 97 6 Close the system See Closing the System...

Page 160: ... authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Run the appropriate online diagnostics test See Using Dell Diagnostics on page 163 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the Sy...

Page 161: ... the System Diagnostics on page 163 If the test fails the processor is faulty See Getting Help on page 167 14 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 15 Open the system See Opening the System on page 82 16 Replace processor 1 with processor 2 See Installing a Processor on page 129 17 Repeat step 11 through step 13 If your system has more th...

Page 162: ...162 Troubleshooting Your System ...

Page 163: ...Cs CMOS and more If you are unable to identify the problem using the Online Diagnostics then use the embedded system diagnostics The files required to run Online Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the DVDs that came with your system For information about using diagnostics see the Dell Online Diagnostics U...

Page 164: ...stem does not operate properly component failure may be indicated As long as the microprocessor and the system s input output devices are functioning you can use the system diagnostics to help identify the problem Running the Embedded System Diagnostics You can run the embedded system diagnostics program from the USC main screen CAUTION Use the system diagnostics to test only your system Using thi...

Page 165: ...its components selects all of the components of the device for testing NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Quick Tests Only Run...

Page 166: ... Information and Results The following tabs in the Customize window provide information about the test and the test results Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected devic...

Page 167: ...based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriat...

Page 168: ...168 Getting Help ...

Page 169: ...tem Board Jumpers Figure 7 1 shows the location of the configuration jumpers on the system board Table 7 1 lists the jumper settings Table 7 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration se...

Page 170: ...d Connectors System Board Connectors See Figure 7 1 and Table 7 2 for the location and description of the system board connectors Figure 7 1 System Board Connectors 1 3 4 5 7 8 11 12 16 17 13 19 18 6 9 10 2 15 20 14 ...

Page 171: ...FAN2 System fan 2 connector 7 A3 A2 A1 A4 Memory module slot A3 white release lever Memory module slot A2 white release lever Memory module slot A1 white release lever Memory module slot A4 8 FAN3 System fan 3 connector 9 FAN4 System fan 4 connector 10 12V 8 pin power connector 11 FP_CONN Control panel connector 12 BP_CONN Backplane power connector 13 PWR_CONN 24 pin power connector 14 PDB_ I2C Po...

Page 172: ...uding any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening and Closing the System on page 82 3 Move the password jumper to the disabled position to clear the password See Table 7 1 See Figure 7 1 to locate the password jumper on the system board 4 Close the system Item Connector Description 16 SATA_A SATA_B SATA_C SATA_D SATA_E SATA connector ...

Page 173: ...ug still in the disabled position the system disables the new password s the next time it boots 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Open the system See Opening and Closing the System on page 82 8 Move the password jumper back to the enabled position to restore the password function See Table 7 1 9 Close the system 10 Recon...

Page 174: ...174 Jumpers and Connectors ...

Page 175: ...nd fans BMC Baseboard management controller bootable media A CD diskette or USB memory key that is used to start your system if the system will not boot from the hard drive BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the ...

Page 176: ...as www example com into IP addresses such as 208 77 188 166 DRAM Dynamic random access memory A system s RAM is usually made up entirely of DRAM chips driver See device driver DVD Digital versatile disc or digital video disc ECC Error checking and correction EMI Electromagnetic interference ERA Embedded remote access ERA allows you to perform remote or out of band server management on your network...

Page 177: ...ive capacity the term is usually rounded to 1 000 000 000 bytes graphics mode A video mode that can be defined as x horizontal by y vertical pixels by z colors host adapter A controller that implements communication between the system s bus and the peripheral device typically a storage device hot swap The ability to insert or install a device typically a hard drive or an internal cooling fan into ...

Page 178: ...it s 1024 bits KB Kilobyte s 1024 bytes Kbps Kilobit s per second KBps Kilobyte s per second kg Kilogram s 1000 grams kHz Kilohertz KVM Keyboard video mouse KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used LAN Local area network A LAN is usually confined to the same building or a few nearby buildings with all...

Page 179: ...device integrated with a USB connector MHz Megahertz mirroring A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data Mirroring functionality is provided by software See also striping and RAID mm Millimeter s ms Millisecond s NAS Network Attached Storage NAS is one of the concepts used for implementing s...

Page 180: ...ting system loads when you turn on your system the POST tests various system components such as RAM and hard drives processor The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions Software written for one processor must usually be revised to run on another processor CPU is a synonym for processor PXE Preboot eXecution Envi...

Page 181: ...nect a modem to the system service tag A bar code label on the system used to identify it when you call Dell for technical support SMART Self Monitoring Analysis and Reporting Technology Allows hard drives to report errors and failures to the system BIOS and then display an error message on the screen SMP Symmetric multiprocessing Used to describe a system that has two or more processors connected...

Page 182: ...tings on the devices or by changing settings in the configuration software for the devices TOE TCP IP offload engine U DIMM An unregistered unbuffered DDR3 memory module uplink port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable UPS Uninterruptible power supply A battery powered unit that automatically supplies power to your system i...

Page 183: ...up and down To display a program at a specific graphics resolution you must install the appropriate video drivers and your monitor must support the resolution virtualization The ability via software to share the resources of a single computer across multiple environments A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems W Watt s WH ...

Page 184: ...184 Glossary ...

Page 185: ...iguring 76 C cabling optical drive 114 CD drive troubleshooting 155 CD DVD drive See optical drive connectors system board 170 USB 10 video 10 contacting Dell 167 control panel assembly features 10 installing 136 LCD panel features 12 removing 132 cooling fan replacing 114 cooling fans troubleshooting 152 cooling shroud installing 106 removing 105 cover closing 83 opening 82 D damaged systems trou...

Page 186: ...ded System Management 75 error messages 58 expansion card troubleshooting 159 expansion cards installing 97 removing 99 SAS controller 100 expansion slots 96 F front panel features 10 G guidelines connecting external devices 19 expansion card installation 96 memory installation 119 H hard drive troubleshooting 156 hard drives cabled installing 90 removing 89 hard drives hot pluggable installing 86...

Page 187: ...roller 101 J jumpers system board 169 K keyboards troubleshooting 146 L LCD panel features 12 menus 13 M memory troubleshooting 152 Memory Mirroring memory mode 121 memory mode Advanced ECC 120 memory mirroring 121 Optimizer 121 memory modules DIMMs configuring 119 installing 123 RDIMM configurations 121 removing 125 UDIMM configurations 97 messages error messages 58 status LCD 23 system 37 warnin...

Page 188: ...upgrades 126 R remote access controller See iDRAC removing bezel 81 control panel assembly 132 cooling shroud 105 cover 82 expansion card 99 hard drive cabled 89 hard drive blank 84 hard drives hot pluggable 85 memory modules 125 power supply 92 94 power supply blank 94 processor 126 SAS backplane board 136 SAS controller 100 system board 140 replacing cooling fan 114 power supply 93 96 system bat...

Page 189: ... installing 142 jumpers 169 removing 140 system cooling troubleshooting 151 system features accessing 9 system messages 37 system password 71 system setup program boot settings 63 embedded server management options 66 integrated devices options 64 keystroke to enter 58 memory settings 61 PCI IRQ assignments 65 power management options 66 processor settings 61 SATA settings 62 serial communications...

Page 190: ...deo 146 wet system 148 U UEFI Boot Manager entering 69 main screen 70 System Utilities screen 71 UEFI Boot Settings screen 70 Unified Server Configurator 75 upgrades processor 126 USB front panel connectors 10 USB device back panel connectors 17 USB key troubleshooting 154 USC 75 V video back panel connector 17 front panel connectors 10 troubleshooting 146 W warning messages 55 wet system troubles...

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Dell PowerEdge R410, Hardware Owner'S Manual

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