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Dell PowerEdge R300, Hardware Owner'S Manual

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Dell PowerEdge R300 Hardware Owner'S Manual Download Page 143

Troubleshooting Your System

143

Troubleshooting a SCSI Tape Drive

Problem

•

Defective tape drive

•

Defective tape cartridge

•

Missing or corrupted tape-backup software or tape drive device driver

•

Defective SCSI controller

Action

1

Remove the tape cartridge you were using when the problem occurred, and 
replace it with a tape cartridge that you know works.

2

Ensure that the SCSI device drivers for the tape drive are installed and are 
configured correctly. See "Optical Drive" on page 80.

3

Reinstall the tape-backup software as instructed in the tape-backup 
software documentation.

4

Ensure that the tape drive’s interface/DC power cable is connected to the 
tape drive and SCSI controller card.

5

Verify that the tape drive is configured for a unique SCSI ID number and 
that the tape drive is terminated or not terminated, based on the interface 
cable used to connect the drive.

See the documentation for the tape drive for instructions on selecting the 
SCSI ID number and enabling or disabling termination.

6

Run the appropriate online diagnostics tests. See "Using Dell PowerEdge 
Diagnostics" on page 153.

7

Turn off the system and attached peripherals, and disconnect the system 
from the electrical outlet.

 

CAUTION: 

Many repairs may only be done by a certified service technician. You 

should only perform troubleshooting and simple repairs as authorized in your 
product documentation, or as directed by the online or telephone service and 
support team. Damage due to servicing that is not authorized by Dell is not covered 
by your warranty. Read and follow the safety instructions that came with the 
product.

8

Open the system. See "Opening and Closing the System" on page 70.

book.book  Page 143  Sunday, June 21, 2009  5:16 PM

Summary of Contents for PowerEdge R300

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell PowerEdge R300 Systems Hardware Owner s Manual ...

Page 2: ... is strictly forbidden Trademarks used in this text Dell the DELL logo PowerEdge and PowerVault are trademarks of Dell Inc Microsoft MS DOS Windows and Windows Server are either trademarks or registered trademarksofMicrosoftCorporationintheUnitedStatesand orothercountries RedHatisaregistered trademark of Red Hat Inc UNIX is a registered trademark of The Open Group in the United States and other co...

Page 3: ...l Features and Indicators 19 Connecting External Devices 19 Power Indicator Codes 20 NIC Indicator Codes 21 LCD Status Messages 22 Solving Problems Described by LCD Status Messages 33 Removing LCD Status Messages 33 System Messages 34 Warning Messages 44 Diagnostics Messages 44 Alert Messages 45 2 Using the System Setup Program 47 Entering the System Setup Program 47 Responding to Error Messages 4...

Page 4: ...58 System and Setup Password Features 58 Using the System Password 59 Using the Setup Password 61 Disabling a Forgotten Password 62 Baseboard Management Controller Configuration 63 Entering the BMC Setup Module 63 BMC Setup Module Options 63 3 Installing System Components 65 Recommended Tools 65 Inside the System 66 Front Bezel 69 Removing the Front Bezel 69 Replacing the Front Bezel 70 Opening an...

Page 5: ...rier 78 Optical Drive 80 Removing the Optical Drive from the System 80 Installing the Optical Drive 81 Installing the Optical Drive in the Optical Drive Tray 82 Removing the Optical Drive From the Optical Drive Tray 83 Cooling Fan Modules 84 Removing the Fan Assembly 85 Installing the Fan Assembly 87 Power Supply Fan Assembly 87 Removing the Power Supply Fan Assembly 87 Installing the Power Supply...

Page 6: ...ne Board 103 System Memory 103 Memory Module Installation Guidelines 103 Installing Memory Modules 105 Removing Memory Modules 107 Processor 107 Replacing the Processor 107 Installing a Processor 110 System Battery 112 Replacing the System Battery 112 Control Panel Assembly 114 Removing the Control Panel Assembly 114 Installing the Control Panel Assembly 116 Power Distribution Board 117 Removing t...

Page 7: ... the Keyboard 127 Troubleshooting the Mouse 128 Troubleshooting Serial I O Problems 128 Troubleshooting a Serial I O Device 129 Troubleshooting a USB Device 129 Troubleshooting a NIC 131 Troubleshooting a Wet System 132 Troubleshooting a Damaged System 133 Troubleshooting the System Battery 134 Troubleshooting Power Supplies 135 Troubleshooting System Cooling Problems 136 Troubleshooting a Fan 136...

Page 8: ...rocessors 151 5 Running the System Diagnostics 153 Using Dell PowerEdge Diagnostics 153 System Diagnostics Features 153 When to Use the System Diagnostics 154 Running the System Diagnostics 154 System Diagnostics Testing Options 154 Using Custom Test Options 155 Selecting Devices for Testing 155 Selecting Diagnostics Options 155 Viewing Information and Results 156 6 Jumpers and Connectors 157 Syst...

Page 9: ... Assembly Connectors 161 SAS SATA Backplane Board Connectors 162 Expansion Card Connectors for SAS Controller Daughter Cards 162 Disabling a Forgotten Password 164 7 Getting Help 167 Contacting Dell 167 Glossary 169 Index 181 ...

Page 10: ...10 Contents ...

Page 11: ...ge lists the possible causes and provides steps to resolve any problems indicated by a message The system indicators and features are illustrated in this section Other Information You May Need CAUTION The Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document The Rack Installation Guide and ...

Page 12: ...ntered during startup to access system features If your operating system begins to load before you enter the keystroke allow the system to finish booting and then restart your system and try again Table 1 1 Keystrokes for Accessing System Features Keystroke Description F2 Enters the System Setup program See Entering the System Setup Program on page 47 F10 Opens the utility partition allowing you t...

Page 13: ... and Indicators Ctrl R If you have the optional battery cached SAS RAID controller this keystroke enters the RAID configuration utility For more information see the documentation for your SAS controller card Ctrl S If you have PXE support enabled through the System Setup Program see Integrated Devices Screen on page 53 this keystroke allows you to configure NIC settings for PXE boot For more infor...

Page 14: ...pliant operating system power is turned off immediately after the power button is pressed The power button is enabled in the System Setup program When disabled the button can only turn the system power on For more information see Using the System Setup Program on page 48 and the operating system s documentation The power on indicator lights or blinks to indicate the status of power to the system T...

Page 15: ...blue system status indicator on the back blink until one of the buttons is pushed again 5 LCD panel Provides system ID status information and system error messages The LCD lights during normal system operation Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system The LCD lights...

Page 16: ...W DVD drive when available NOTE DVD devices are data only 9 Hard drive activity indicator The green hard drive activity indicator flashes when the hard drives are in use 10 Hard drive 0 Optional 3 5 inch SAS or SATA hot plug hard drive 11 Hard drive 1 Optional 3 5 inch SAS or SATA hot plug hard drive Table 1 2 Front Panel Components continued Item Component Icon Description ...

Page 17: ...status indicator See Figure 1 2 In RAID configurations the drive status indicator lights to indicate the status of the drive In non RAID configurations only the drive activity indicator lights the drive status indicator is off Figure 1 2 Hard Drive Indicators 1 drive status indicator green and amber 2 green drive activity indicator 1 2 ...

Page 18: ... prepared for operation pattern appears followed by the drive online pattern NOTE For non RAID configurations only the drive activity indicator is active The drive status indicator is off Table 1 3 Hard Drive Indicator Patterns for RAID Condition Drive Status Indicator Pattern Identify drive preparing for removal Blinks green two times per second Drive ready for insertion or removal Off Drive pred...

Page 19: ... drivers are normally included with your operating system software or with the device itself See the documentation that accompanied the device for specific installation and configuration instructions 1 PCIe slot 1 riser card 2 PCIe slot 2 riser card 3 power supply bay 1 PS1 4 power supply bay 2 PS2 5 redundant power supply indicators 2 6 system identification button 7 system status indicator 8 sys...

Page 20: ...er to the system from the system s power supplies The power indicator lights green when the system is on The indicators on the redundant power supplies show whether power is present or whether a power fault has occurred see Figure 1 4 Table 1 4 lists the power supply indicator codes Table 1 4 Redundant Power Supply Indicators Indicator Function Power supply status Green indicates that the power su...

Page 21: ...l has an indicator that provides information on network activity and link status See Figure 1 5 Table 1 5 lists the NIC indicator codes Figure 1 5 NIC Indicators 1 power supply status DC out is operational 2 power supply fault 3 AC line status AC in is operational 1 link indicator 2 activity indicator 3 2 1 1 2 ...

Page 22: ...UTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE I...

Page 23: ...em event log for critical failure events See Getting Help on page 167 E1114 Temp Ambient Ambient system temperature is out of acceptable range See Troubleshooting System Cooling Problems on page 136 E1115 Temp Planar Planar system temperature is out of acceptable range See Troubleshooting System Cooling Problems on page 136 E1118 CPU Temp Interface The BMC is unable to determine the CPU s temperat...

Page 24: ...regulator has failed See Getting Help on page 167 E122A CPU VTT PwrGd Processor VTT voltage has exceeded the allowable voltage range See Getting Help on page 167 E1310 RPM Fan RPM of specified cooling fan is out of acceptable operating range See Troubleshooting System Cooling Problems on page 136 E1311 FAN MOD RPM RPM of specified cooling fan module is out of acceptable operating range See Trouble...

Page 25: ...t the microprocessor heat sinks are properly installed See Troubleshooting the Microprocessors on page 151 NOTE The LCD continues to display this message until the system s power cord is disconnected and reconnected to the AC power source or the SEL is cleared using either Server Assistant or the BMC Management Utility See the Dell OpenManage Baseboard Management Controller User s Guide for inform...

Page 26: ...on error See Getting Help on page 167 E1422 CPU Machine Chk The system BIOS has reported a machine check error See Getting Help on page 167 E1610 PS Missing No power is available from the specified power supply specified power supply is improperly installed or faulty See Troubleshooting Power Supplies on page 135 E1614 PS Status No power is available from the specified power supply specified power...

Page 27: ...system BIOS has reported an I O channel check See Getting Help on page 167 E1711 PCI PERR B D F The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus device function Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards on page 149 PCI PERR Slot The system BIOS has reported a PCI parity error o...

Page 28: ...n the system but is unable to determine its origin See Getting Help on page 167 E171F PCIE Fatal Err B D F The system BIOS has reported a PCIe fatal error on a component that resides in PCIe configuration space at bus device function Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards on page 149 PCIE Fatal Err Slot The system BIOS has reported a ...

Page 29: ... One or all of the PCIe risers is configured incorrectly preventing the system from powering on Reinstall the missing riser card s E1A12 PCI Rsr Missing One or all of the PCIe risers is missing preventing the system from powering on Check that all connections are secure and correctly positioned E1A14 SAS Cable A SAS cable A is missing or bad Reseat the cable If the problem persists replace cable I...

Page 30: ...urable Error detected during memory configuration See Troubleshooting System Memory on page 137 E2012 Unusable Memory Memory is configured but not usable Memory subsystem failure See Troubleshooting System Memory on page 137 E2013 Shadow BIOS Fail The system BIOS failed to copy its flash image into memory See Troubleshooting System Memory on page 137 E2014 CMOS Fail CMOS failure CMOS RAM not funct...

Page 31: ...bleshooting System Memory on page 137 If problem persists see Getting Help on page 167 E201F DRAC Config Dell remote access controller DRAC configuration failure Check screen for specific error messages Ensure that DRAC cables and connectors are properly seated If problem persists see your DRAC documentation E2020 CPU Config CPU configuration failure Check screen for specific error messages E2021 ...

Page 32: ... too many errors represents the DIMM pair implicated by the BIOS See Troubleshooting System Memory on page 137 I1910 Intrusion System cover has been removed Information only I1911 3 ERRs Chk Log LCD overflow message A maximum of three error messages can display sequentially on the LCD The fourth message displays as the standard overflow message Check the SEL for details on the events I1912 SEL Ful...

Page 33: ...mponent goes out of range the LCD displays the fault when the temperature returns to the acceptable range the message is removed from the LCD For other faults you must take action to remove the message from the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wait...

Page 34: ...em messages that can occur and the probable cause and corrective action for each message NOTE If you receive a system message that is not listed in Table 1 3 check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action CAUTION Many repairs may only be done by a certified service...

Page 35: ...ched DIMMs or unmatched DIMMs have been detected If more than one DIMM is present DIMMs must be installed in matching pairs For memory configuration information see Memory Module Installation Guidelines on page 103 If the problem persists see Troubleshooting System Memory on page 137 Attempting to update Remote Configuration Please wait Remote Configuration request has been detected and is being p...

Page 36: ...ee Troubleshooting a Diskette Drive on page 140 Drive not ready Diskette missing from or improperly inserted in diskette drive See Troubleshooting a Diskette Drive on page 140 Error Remote Access Controller initialization failure The Remote Access Controller failed to initialize Ensure that the Remote Access Controller is properly installed Error 8602 Auxiliary Device Failure Verify that mouse and...

Page 37: ...formation Note the information and take the appropriate action to resolve the problem Keyboard Controller failure Faulty keyboard controller faulty system board See Getting Help on page 167 Keyboard data line failure Keyboard stuck key failure Keyboard cable connector is loose or improperly connected defective keyboard or defective keyboard mouse controller Check the keyboard connection to the sys...

Page 38: ... 137 Memory tests terminated by keystroke POST memory test terminated by pressing the spacebar Information only No boot device available Faulty or missing optical drive subsystem hard drive or hard drive subsystem or no bootable USB key installed Use a bootable USB key CD or hard drive If the problem persists see Troubleshooting an Internal USB Key on page 139 and Troubleshooting a Hard Drive on p...

Page 39: ... failed to install PCIe device BIOS Option ROM checksum failure detected during shadowing Cables to expansion card s loose faulty or improperly installed expansion card s Reseat the expansion card s Ensure that all appropriate cables are securely connected to the expansion card s If the problem persists see Troubleshooting Expansion Cards on page 149 PCIe Fatal Error caused a system reset Slot X E...

Page 40: ... See Troubleshooting a USB Device on page 129 Troubleshooting an Internal USB Key on page 139 and Troubleshooting a Hard Drive on page 144 Remote configuration update attempt failed System unable to process Remote Configuration request Retry Remote Configuration ROM bad checksum address Expansion card improperly installed or faulty Reseat the expansion card s Ensure that all appropriate cables are...

Page 41: ...heck the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubleshooting a Hard Drive on page 144 Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery on page 134 Time of day not set please run SETUP program Incorrect Time or Date settings faulty system battery Check the Time and Date settings See E...

Page 42: ...n RAID DIMM slot is not supported See Troubleshooting System Memory on page 137 If the problem persists see Getting Help on page 167 Unsupported RAID key detected The RAID key installed in the system is not supported on this system Information only Utility partition not available The F10 key was pressed during POST but no utility partition exists on the boot hard drive Create a utility partition o...

Page 43: ... configuration has changed in System Setup See Using the System Setup Program on page 48 Warning Detected mode change from RAID to SCSI on channel x of the embedded RAID subsystem Embedded RAID subsystem configuration has changed in System Setup See Using the System Setup Program on page 48 Warning Embedded RAID firmware is not present Embedded RAID firmware does not respond See Using the System S...

Page 44: ...on page 154 for more information about system diagnostics Warning The installed memory configuration is not optimal For more information on valid memory configurations please see the system documentation on support dell com Invalid memory configuration Ensure that the memory modules are installed in a valid configuration See Memory Module Installation Guidelines on page 103 If the problem persists...

Page 45: ...nagement software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation ...

Page 46: ...46 About Your System ...

Page 47: ...on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup If your operating system begins to load before you press F2 allow the system to finish booting and then restart your system and try again NOTE To ensure an orderly system shutdown see the documentation that accompanied your operating system Responding to Error Messages You can enter the System Setu...

Page 48: ...Options Main Screen When you enter the System Setup program the main System Setup program screen appears see Figure 2 1 Table 2 1 System Setup Program Navigation Keys Keys Action Up arrow or Shift Tab Moves to the previous field Down arrow or Tab Moves to the next field Spacebar left and right arrows Cycles through the settings in a field In many fields you can also type the appropriate value Esc ...

Page 49: ... Setup program screen NOTE The options for the System Setup program change based on the system configuration NOTE The System Setup program defaults are listed under their respective options where applicable Table 2 2 System Setup Program Options Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar ...

Page 50: ... latest support information about booting from external devices Hard Disk Drive Sequence Determines the order in which the system searches the hard drives during system startup The selections depend on the hard drives installed in your system USB Flash Drive Emulation Type Auto default Determines the emulation type for a USB flash drive Hard disk allows the USB flash drive to act as a hard drive F...

Page 51: ...rts up with the NumLock mode activated on 101 or 102 key keyboards does not apply to 84 key keyboards Report Keyboard Errors Report default Enables or disables reporting of keyboard errors during the POST Select Report for host systems that have keyboards attached Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST This setting does not a...

Page 52: ...Virtualization Technology Adjacent Cache Line Prefetch Enabled default Enables or disables optimal use of sequential memory access Disable this option for applications that require high use of random memory access Hardware Prefetcher Enabled default Enables or disables the hardware prefetcher Demand Based Power Management Enabled default NOTE Check your operating system documentation to verify if ...

Page 53: ...r drive type and size of the device attached to Port A When set to Auto default the port is enabled if devices are attached to the port Port B Off default Displays the model number drive type and size of the device attached to Port B When set to Auto default the port is enabled if devices are attached to the port Port C Off default Displays the model number drive type and size of the device attach...

Page 54: ...ne Disabled default Enables the I O Acceleration Technology I OAT option This feature should be enabled only if the hardware and software support I OAT The I OAT Data Memory Transfer DMA Engine transfers data between memory modules allowing data to bypass the CPU I OAT will be supported on the NICs System Interrupt Assignment Standard Controls the interrupt assignment of PCI devices in the system ...

Page 55: ...ault Enables or disables BIOS console redirection after your system boots to the operating system Table 2 8 System Security Screen Options Option Description System Password Displays the current status of your system s password security feature and allows you to assign and verify a new system password NOTE See Using the System Password on page 59 for instructions on assigning a system password and...

Page 56: ...s state you can disable the system password at system start up by pressing Ctrl Enter and then change the password using the System Password option TPM Security Off default Sets the reporting of the Trusted Platform Module TPM in the system NOTE See support dell com for additional documentation on TPM technology When set to Off default the presence of the TPM is not reported to the operating syste...

Page 57: ...eys prior to enabling this option When set to Yes all the contents of the TPM are cleared NOTE This field is read only when TPM Security is set to Off Power Button Enabled default Turns system s power off and on On an ACPI compliant operating system the system performs an orderly shutdown before power is turned off The button is enabled in the System Setup program When disabled the button can only...

Page 58: ...thout the system password feature enabled If system security is a concern operate your system only with system password protection To change or delete an existing password you must know the password see Deleting or Changing an Existing System Password on page 61 If you forget your password you cannot operate your system or change settings in the System Setup program until a trained service technic...

Page 59: ...hange or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled default position the setting shown for the System Password option is Not Enabled and the Password Status field is Unlocked To assign a system password 1 Verify that the Password Status option is set to Unlocked 2 Highlight the System Password option and press En...

Page 60: ...reboot your system by pressing Ctrl Alt Del 2 Type your password and press Enter To disable the password security 1 Turn on or reboot your system by pressing Ctrl Alt Del 2 Type your password and press Ctrl Enter When the Password Status option is set to Locked whenever you turn on your system or reboot your system by pressing Ctrl Alt Del type your password and press Enter at the prompt After you...

Page 61: ...word option the system password has been deleted If Enabled is displayed for the System Password option press the Alt b key combination to restart the system and then repeat steps 2 through 5 Using the Setup Password Assigning a Setup Password You can assign or change a setup password only when the Setup Password option is set to Not Enabled To assign a setup password highlight the Setup Password ...

Page 62: ...enter a password If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens with the following exception If System Password is not set to Enabled and is not locked through the Password Status option you can assign a system password however you cannot disable or change an existing system password NOTE You can use the Password Status o...

Page 63: ...ole redirection for system setup text based utilities and operating system consoles NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 Turn on or restart your system 2 Press Ctrl E when promp...

Page 64: ...64 Using the System Setup Program ...

Page 65: ... fan modules Power supplies Internal USB Memory Connector RAC Card Expansion cards Riser cards Backplane board System memory Processor System battery Control panel assembly Power distribution board System board Recommended Tools You may need the following items to perform the procedures in this section Key to the system keylock 1 and 2 Phillips screwdrivers T 10 Torx driver Wrist grounding strap ...

Page 66: ...ple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product In Figure 3 1 the bezel and system cover are removed to provide an interior view of the system ...

Page 67: ...Installing System Components 67 Figure 3 1 Inside the System 1 cover latch 2 system cover 2 1 3 4 7 10 11 12 8 9 19 13 14 15 17 18 21 20 24 22 23 6 5 16 ...

Page 68: ...r up to two 3 5 inch SAS or two 3 5 inch SATA hard drives The hard drives connect to a SAS controller card through the SAS SATA backplane board For more information see Hard Drives on page 74 Backplane Board on page 101 and Expansion Cards on page 96 During an installation or troubleshooting procedure you may be required to change a jumper setting For more information see System Board Jumpers on p...

Page 69: ...gh the front bezel displays the system s status See Figure 3 2 Figure 3 2 Control Panel LCD With Bezel Installed Removing the Front Bezel 1 Using the system key unlock the bezel 2 Press the tab at the left end of the bezel 3 Rotate the left end of the bezel away from the system to release the right end of the bezel 4 Pull the bezel away from the system See Figure 3 3 1 bezel 2 control panel LCD 2 ...

Page 70: ... Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 bezel loc...

Page 71: ...latch release lock counter clockwise to the unlocked position See Figure 3 4 3 Lift up on the latch on top of the system See Figure 3 4 4 Grasp the cover on both sides and carefully lift the cover away from the system Closing the System 1 Lift up the latch on the cover 2 Place the cover on top of the system and offset the cover slightly back so that it clears the chassis J hooks and lays flush on ...

Page 72: ...ents Airflow is facilitated by the cooling fan modules which are positions directly behind the system board shroud Removing the System Board Shroud CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and 1 latch 2 latch release...

Page 73: ...icable disconnect the SAS cable connector on the expansion card 3 Locate the attachment slots on the left and right sides of the fan modules and in front of the memory modules See Figure 3 5 4 Grasping the right and left sides gently lift the shroud straight up and away from the fan assembly See Figure 3 5 5 Remove the system board shroud Figure 3 5 Installing and Removing the System Board Shroud ...

Page 74: ...es This subsection describes how to install and configure SAS or SATA hard drives in the system s internal hard drive bays Your system features up to two 3 5 inch SAS or SATA hot pluggable hard drives All drives connect to the system board through the SAS SATA backplane board See Backplane Board on page 101 and Figure 6 4 Hard drives are supplied in special hot pluggable drive carriers that fit in...

Page 75: ... Bezel on page 69 2 Locate the pushbutton locking tab on the right side of the blank to release the hard drive blank 3 Slide the hard drive blank out until it is free of the drive bay Installing a Hard Drive Blank Installing the hard drive blank is slightly different than installing the 3 5 inch hard drive carrier 1 Remove the front bezel if attached See Removing the Front Bezel on page 69 2 Locat...

Page 76: ... replace the hard drive insert a drive blank in the vacated drive bay See Installing a Hard Drive Blank on page 75 NOTICE To maintain proper system cooling all empty hard drive bays must have drive blanks installed Installing a Hot Plug Hard Drive NOTICE When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle...

Page 77: ...he handle on the hard drive carrier b Insert the hard drive carrier into the drive bay until the carrier contacts the backplane c Close the handle to lock the drive in place 4 Replace the front bezel if it was removed in step 1 See Front Bezel on page 69 1 hard drive 2 drive carrier 3 drive carrier release handle 1 2 3 ...

Page 78: ... carrier and separate the hard drive from the carrier Installing a Hard Drive Into a Drive Carrier 1 Insert the hard drive into the hard drive carrier with the connector end of the drive at the rear See Figure 3 7 2 Viewing the assembly as shown in Figure 3 7 align the screw holes on the hard drive with the rear set of holes on the hard drive carrier When aligned correctly the rear of the hard dri...

Page 79: ... hard drive into the hard drive bay ensure the carrier latch contacts the carrier bracket and ensure that all latches are fully engaged Figure 3 7 Installing a SAS Hard Drive Into a SAS SATAu Drive Carrier 1 screws 4 2 drive carrier 3 hard drive 2 1 3 ...

Page 80: ...lides in the front panel and connects to the controller on the system board NOTE DVD devices are data only Removing the Optical Drive from the System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage d...

Page 81: ... to the CD_PWR connector on the SATA ODD See Figure 6 4 for the location of the connector and see Figure 3 8 for the routing of the cable b Route the interface cable along the inside right chassis side panel inserting the cable under each of the cable routing tabs See Figure 3 8 c Connect the interface cable to the SATA_C connector on the system board See Figure 3 8 for the location of the connect...

Page 82: ...cable seats in a cable guide clip that is directly beneath the control panel connector Installing the Optical Drive in the Optical Drive Tray CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and 1 optical drive 2 optical dri...

Page 83: ...e drive tray See Figure 3 9 3 Lower the left side of the optical drive and press the drive down into the tray until it snaps into place 4 Connect the interface and power cables to the connectors on the optical drive 5 Close the system See Opening and Closing the System on page 70 Removing the Optical Drive From the Optical Drive Tray Pull outward on the tab at the back of the carrier on the left s...

Page 84: ...talling System Components Cooling Fan Modules The fan assembly contains four dual motor fans and provides cooling for the processor and memory modules and two dual motor fans for the redundant power supplies ...

Page 85: ...icing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening and Closing the System on page 70 2 Remove the system board shroud See Removing the System Board Shroud on page 72 3 Disconnect the fan connectors on the system board FAN_MOD1 and FAN_MOD2 See Figure 3 10 4 While pulling the two relea...

Page 86: ...anel cabling This cable should be routed under the control panel cable and the internal USB key connector The 12C cable seats in a cable guide clip that is directly beneath the control panel connector 1 power supply fan bay assembly 2 securing posts 2 3 release levers 2 4 fan cables and connector 5 system fan bay assembly 6 SAS expansion card data cable 3 2 6 5 1 4 ...

Page 87: ... can be connected to an external storage system Removing the fan assembly or disabling the fan could result in your system overheating and shutting down unexpectedly Removing the Power Supply Fan Assembly CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by th...

Page 88: ... shown connecting over the control panel cabling This cable should be routed under the control panel cable and the internal USB key connector The 12C cable seats in a cable guide clip that is directly beneath the control panel connector 1 power supply fan assembly 2 fan cables and connector 3 FAN_MOD connector on power distribution board 1 2 3 ...

Page 89: ... power supply is removed with the system powered on the full power load is picked up by the remaining power supply NOTICE To ensure proper system cooling the power supply blank must be installed on the unoccupied power supply bay in a nonredundant configuration Removing a Power Supply NOTICE The system requires one power supply to operate the system normally On power redundant systems remove and r...

Page 90: ...ard the right See Figure 3 12 5 Pull the power supply straight out to release it from the power distribution board and clear the chassis Figure 3 12 Installing and Removing the Power Supply Replacing a Power Supply 1 Slide the new power supply straight into the chassis See Figure 3 12 2 Push the handle all the way down until it is completely flush with the power supply faceplate and the orange loc...

Page 91: ...ash memory key The USB memory key can be used as a boot device security key or mass storage device To use the internal USB connector the Internal USB Port option must be enabled in the Integrated Devices screen of the System Setup program To boot from the USB memory key you must configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Se...

Page 92: ... 13 5 Close the system See Opening and Closing the System on page 70 6 Reattach any peripherals then connect the system to the electrical outlet 7 Turn on the system and attached peripherals 8 Enter the System Setup program and verify that the USB key has been detected by the system See Entering the System Setup Program on page 47 Figure 3 13 Installing an Internal USB Key 1 front control board 2 ...

Page 93: ...ou should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the s...

Page 94: ...work the edge of RAC card off of the standoff Repeat for the other retention standoff 7 Angle the free end of the RAC card up and pull the card away from the support standoff 1 RAC card system board connector 2 RAC card ribbon cable 3 RAC card connector 4 RAC card 5 RAC card bay 6 retention standoffs 7 standoff holes 5 8 support standoffs 6 4 1 3 8 2 5 7 ...

Page 95: ...any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 71 3 Remove any expansion card that is already installed on the riser board See Removing an Expansion Card on page 97 4 Remove the plastic filler on the rear wall of the system See Figure 3 14 5 Connect the ribbon cable to the RAC card NOTE You must perform this step befor...

Page 96: ...only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening...

Page 97: ...or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening and Closing the System on page 70 2 Disconnect any internal or external cable s that are connected to the expansion card 3 Lift the expansion card re...

Page 98: ...s in a cable guide clip that is directly beneath the control panel connector Riser Cards The left and center riser cards each provide one expansion card slot The system is available with a x8 lane PCIe riser card for both slots on the left or center risers The left riser has an optional PCI X riser card slot Both PCIe riser cards contain one PCIe expansion slot with an x8 lane connector with 1 exp...

Page 99: ...e due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If applicable remove the bezel See Front Bezel on page 69 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening and Closing the System on page 70 4 If applicable disconnect ...

Page 100: ... to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the riser board with the alignment pins on the system board then lower the board onto the pins 2 Press down on the riser board until the edge connector s on the board is are fully seated in the riser board connector on the system board See Figure 3...

Page 101: ... and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If applicable remove the bezel See Front Bezel on page 69 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening and Closing the System on page 70 4 Re...

Page 102: ...cting over the control panel cabling This cable should be routed under the control panel cable and the internal USB key connector The 12C cable seats in a cable guide clip that is directly beneath the control panel connector 1 backplane securing slot 2 power cable 3 backplane center release latch 4 backplane 5 SAS interface cable 3 1 2 5 4 ...

Page 103: ...ble and power cable to the backplane connectors See Figure 3 17 4 Reinstall the hard drives Installing a Hot Plug Hard Drive on page 76 NOTE Reinstall the hard drives in the same drive bays from which they were removed 5 Close the system 6 If applicable install the bezel See Replacing the Front Bezel on page 70 System Memory The six memory module sockets are located to the right side of the system...

Page 104: ... is 512 MB If only one memory module is installed it must be installed in the DIMM1_A socket A rank must contain identical memory modules Install memory modules in rank 1 2 DIMM1_x before installing memory modules in rank 3 4 DIMM2_x and install memory modules in rank 3 4 before installing rank 5 6 DIMM3_x Configurations of three or five memory modules are not supported Table 3 1 Sample Memory Mod...

Page 105: ... inserted into the socket 5 Align the memory module s edge connector with the alignment keys of the memory module socket and insert the memory module in the socket NOTE The memory module socket has two alignment keys that allow you to install the memory module in the socket in only one way 6 Replace the system board shroud and connect the SAS cable to the connector on the installed expansion card ...

Page 106: ...creen The system should have already changed the value to reflect the newly installed memory 11 If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 1 through step 10 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 12 Run the system memory test in the system diagnostics See Running the System Diagnosti...

Page 107: ...ure 3 18 5 Replace the system board shroud and connect the SAS connector to the installed expansion card and then route the cable through the slot between the shroud and the system sidewall See Figure 3 5 6 Close the system See Opening and Closing the System on page 70 Processor You can upgrade the processor to take advantage of future options in speed and functionality The processor and its assoc...

Page 108: ...em board shroud See Removing the System Board Shroud on page 72 6 Position your thumb firmly over the socket release lever and release the lever from the locked position Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 20 7 Gently lift the heat sink off of the processor and set the heat sink aside NOTICE The processor is held in its socket under stron...

Page 109: ...Rotate the processor shield upward and out of the way 10 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor NOTICE Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board 1 release levers 2 2 heat sink 2 1 ...

Page 110: ...he processor when you turn it on When placing the processor in the socket be careful not to bend the pins in the socket Avoid touching the socket pins or the pads on the processor when handling the processor or the system board a If the release lever on the processor socket is not positioned all the way up move it to that position b With the processor and the socket keys aligned set the processor ...

Page 111: ...release lever downward until it snaps into place 5 Replace the system board shroud See Installing the System Board Shroud on page 74 6 If applicable connect the SAS cable connector on the installed expansion card and then route the cable through the slot between the system board shroud and the system sidewall See Figure 3 5 7 Close the system See Closing the System on page 71 8 As the system boots...

Page 112: ...oduct CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See your System Information Guide for additional information 1 Turn off the system including any attached peripherals and disconnect the system from the...

Page 113: ...f the securing tabs at the negative side of the connector NOTICE To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 6 Install the new system battery a Support the battery connector by pressing down firmly on the positive side of the connector b Hold the battery with the facing up and slide it under the securing tabs at the positive...

Page 114: ... by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If applicable remove the bezel See Remo...

Page 115: ...le seats in a cable guide clip that is directly beneath the control panel connector 5 Disconnect the internal USB key cable and if applicable the hard drive backplane 12C cable See Installing the Optional Internal USB Memory Key on page 91 and Removing the Backplane Board on page 101 1 display module label 2 display module securing screws 2 3 display module 4 display module cable 5 control panel c...

Page 116: ...splay module into the chassis cutout and secure with the two Torx screws 2 Affix the display module label to the display module 3 Install the control panel board in the system chassis and secure with the three Phillips screws See Figure 3 22 4 Connect the display module cable to the control panel board See Figure 3 22 5 Connect the internal USB key cable and if applicable the hard drive backplane ...

Page 117: ...tions that came with the product 1 Remove the power supplies from the system See Removing a Power Supply on page 89 2 Disconnect all cable connectors from the system board the front control board and the backplane See Removing the System Board Assembly on page 120 Removing the Control Panel Assembly on page 114 and Removing the Backplane Board on page 101 3 Locate the power distribution shroud cov...

Page 118: ...ontrol panel cable and the internal USB key connector The 12C cable seats in a cable guide clip that is directly beneath the control panel connector 1 power distribution board fan module connector 2 fan module cable connector 3 power distribution board system bay 4 power distribution board shroud cover 5 shroud captive screws 4 6 power distribution board shroud 7 power supply connectors 2 7 3 4 1 ...

Page 119: ...ocate align and install the four captive screws that seat in the holes on the four corners of the power distribution board shroud These captive screws also align and seat the power distribution board and shroud in the bay of the chassis base and the system See Figure 3 23 4 Connect the fan module cable connector to the power distribution board and then put the power distribution board shroud over ...

Page 120: ...ng Memory Modules on page 107 NOTE As you remove the memory modules record the memory module socket locations to ensure proper installation 5 Disconnect the control panel interface cable from the CTRL_PNL connector on the system board See Figure 6 1 6 Disconnect the internal USB key cable from the connector USB_CONN on the system board See Figure 6 1 and see Internal USB Memory Key on page 91 7 Di...

Page 121: ...ll system board cables are disconnected from their respective cable connectors 13 Pull up on the plunger that secures the system board tray to the chassis floor See Figure 3 24 14 Using the tab on the system board tray slide the system board forward toward the front of the system and lift the assembly up and out of the chassis See Figure 3 24 15 Lay the system board tray down on a smooth nonconduc...

Page 122: ... the internal USB key connector The 12C cable seats in a cable guide clip that is directly beneath the control panel connector Installing the System Board Assembly CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and 1 plung...

Page 123: ... Replacing the Power Distribution Board on page 119 7 Install the internal USB key cable to the connector USB_CONN on the system board See Figure 6 1 and see Installing the Optional Internal USB Memory Key on page 91 8 Connect the two power cables to the 12V and PWR_CONN connectors on the system board See Figure 6 1 9 Install the riser cards See Installing the Riser Card on page 100 10 Install all...

Page 124: ...or 17 Install the system board shroud See Installing the System Board Shroud on page 74 18 Close the system See Opening and Closing the System on page 70 19 If you are not replacing the RAC card insert the plastic filler plug in the system back panel NOTICE When detaching the RAC cables from the system board squeeze the metal ends of the cable connectors and gently work the connector out of the so...

Page 125: ...rvice and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Start Up Routine Look and listen during the system s start up routine for the indications described in Table 4 1 Table 4 1 Start Up Routine Indications Look listen for Action A status or error message displayed on the front...

Page 126: ...ely attached to the external connectors on your system See Front Panel Features and Indicators on page 13 and Back Panel Features and Indicators on page 19 for the front and back panel connectors on your system Troubleshooting the Video Subsystem Problem Monitor is not working properly Video memory is faulty The USB diskette drive activity indicator See Troubleshooting a Diskette Drive on page 140...

Page 127: ...est See Using Dell PowerEdge Diagnostics on page 153 If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help on page 167 Troubleshooting the Keyboard Problem System message indicates a problem with the keyboard Keyboard is not functioning properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled See Entering the...

Page 128: ...lty mouse See Getting Help on page 167 4 Enter the System Setup program and ensure that the mouse controller is enabled See Entering the System Setup Program on page 47 If the problem is not resolved see Getting Help on page 167 Troubleshooting Serial I O Problems Problem Error message indicates a problem with a serial port Device connected to a serial port is not operating properly Action 1 Enter...

Page 129: ... serial port 2 Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable See Getting Help on page 167 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device See Getting Help o...

Page 130: ...er down all USB peripheral devices and disconnect all USB devices from the system except the USB mouse and keyboard 3 Restart the system and reconnect the USB devices If the problem is resolved the problem was likely caused by an overcurrent event on one of the USB devices If the problem persists attempt to isolate the faulty device by trying different USB configurations If the problem is not reso...

Page 131: ...isabled position h Close the system i Reconnect the system and peripherals to power and restart j Enter the System Setup program and re enter any custom BIOS settings that were reset Be sure to leave all USB ports enabled See Entering the System Setup Program on page 47 Troubleshooting a NIC Problem NIC cannot communicate with network Action 1 Run the appropriate online diagnostic test See Using S...

Page 132: ...he network equipment documentation 6 Ensure that all network cables are of the proper type and do not exceed the maximum length If the problem persists see Getting Help on page 167 Troubleshooting a Wet System Problem Liquid spilled on the system Excessive humidity Action CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repa...

Page 133: ...ne diagnostic test See Using Dell PowerEdge Diagnostics on page 153 If the tests fail see Getting Help on page 167 Troubleshooting a Damaged System Problem System was dropped or damaged Action CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or ...

Page 134: ...configuration information This situation is caused by a defective battery Action 1 Re enter the time and date through the System Setup program See Entering the System Setup Program on page 47 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program See Entering th...

Page 135: ...em from the electrical outlet 3 Open the system See Opening and Closing the System on page 70 4 Locate the faulty power supply The power supply s fault indicator is lit See Power Indicator Codes on page 20 NOTICE You can hot plug the power supplies One power supply must be installed for the system to operate The system is in the redundant mode when two power supplies are installed Remove and insta...

Page 136: ... that none of the following conditions exist System cover drive blanks or shrouds are removed Ambient temperature is too high External airflow is obstructed Cables inside the system obstruct airflow An individual cooling fan is removed or has failed See Troubleshooting a Fan on page 136 Troubleshooting a Fan Problem Systems management software issues a fan related error message Front panel LCD ind...

Page 137: ...faulty fan s power cable is firmly attached to the fan power connector See Cooling Fan Modules on page 84 6 Reconnect the system to its electrical outlet and turn on the system and attached peripherals 7 If the problem is not resolved install a new fan See Cooling Fan Modules on page 84 If the replacement fan is working properly close the system See Opening and Closing the System on page 70 If the...

Page 138: ... appears indicating a fault with a specific memory module go to step 12 If any other system message appears that indicates a nonspecific memory problem continue to the next step 4 Enter the System Setup program and check the system memory setting See Entering the System Setup Program on page 47 If the installed memory does not match the amount of memory shown in the System Setup program proceed to...

Page 139: ...alling Memory Modules on page 105 15 Close the system See Opening and Closing the System on page 70 16 Reconnect the system to its electrical outlet and turn on the system and attached peripherals 17 As the system boots observe any error message that appears and the diagnostic indicators on the front of the system 18 If the memory problem is still indicated repeat step 12 through step 17 for each ...

Page 140: ...e 70 10 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help on page 167 Troubleshooting a Diskette Drive Problem Error message indicates a diskette drive problem Action CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authori...

Page 141: ...al outlet 11 Open the system See Opening and Closing the System on page 70 12 Close the system See Opening and Closing the System on page 70 13 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 14 Run the appropriate online diagnostic test to see whether the diskette drive works correctly If the tests run successfully an expansion card may be conflicting...

Page 142: ...y Read and follow the safety instructions that came with the product 1 Try using a different CD or DVD that you know works properly 2 Enter the System Setup program and ensure that the optical drive controller is enabled See Entering the System Setup Program on page 47 3 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 153 4 Turn off the system and attached p...

Page 143: ...ed for a unique SCSI ID number and that the tape drive is terminated or not terminated based on the interface cable used to connect the drive See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination 6 Run the appropriate online diagnostics tests See Using Dell PowerEdge Diagnostics on page 153 7 Turn off the system and attached...

Page 144: ...oubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTICE This troubleshooting procedure can destroy data stored on the hard drive Before you proceed bac...

Page 145: ...ections inside the system a Turn off the system including any attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening and Closing the System on page 70 c Verify that the cable connections between the hard drive s and the drive controller are correct whether the connections are to the SATA connectors on the system board a SAS expansion card or a SAS R...

Page 146: ...on page 69 3 If you are experiencing problems with multiple hard drives skip to step 9 For a problem with a single hard drive continue to the next step 4 Turn off your system reseat the hard drive and restart the system 5 If your system has a SAS RAID controller perform the following steps a Restart the system and press Ctrl R to enter the host adapter configuration utility program See the documen...

Page 147: ... disconnect the system from the electrical outlet b Open the system See Opening and Closing the System on page 70 c Verify that the cable connections between the SAS SATA backplane and the SAS controller are correct See Installing the Backplane Board on page 103 d Verify that the SAS cables are securely seated in their connectors e Verify that the power cable on the SAS SATA backplane is securely ...

Page 148: ...ble key sequence to enter the configuration utility program Ctrl C for a SAS controller Ctrl R for a SAS RAID controller See the controller s documentation for information about configuration settings 4 Check the configuration settings make any necessary corrections and restart the system If the problem is not resolved continue to the next step 5 Turn off the system and attached peripherals and di...

Page 149: ... card Expansion card performs incorrectly or not at all Action CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and...

Page 150: ...onnect the system to the electrical outlet and turn on the system and attached peripherals 12 Run the appropriate online diagnostic test If the tests fail see Getting Help on page 167 13 For each expansion card you removed in step 9 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals b Open the system See O...

Page 151: ...ble run the appropriate online diagnostics test See Using Dell PowerEdge Diagnostics on page 153 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening and Closing the System on page 70 4 Ensure that each processor and heat sink is properly installed See Installing a Processor on page 110 5 Close the system See Opening and ...

Page 152: ...system and attached peripherals 13 Run the appropriate online diagnostic test If the tests complete successfully go to If the tests fail the processor is faulty See Getting Help on page 167 14 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 15 Open the system See Opening and Closing the System on page 70 16 Swap processor 1 with processor 2 See Rep...

Page 153: ...nications and printer ports NICs CMOS and more If you are unable to identify the problem using the PowerEdge Diagnostics then use the system diagnostics The files required to run PowerEdge Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the...

Page 154: ... system Using this program with other systems may cause invalid results or error messages In addition use only the program that came with your system or an updated version of that program 1 As the system boots press F10 during POST 2 From the utility partition main menu select Run System Diagnostics or select Run Memory Diagnostics if you are troubleshooting memory When you start the system diagno...

Page 155: ...ponents that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device You can set the following options Non Interactive Tests Only When checked runs only tests that require no user intervention Quick Tests Only When checked runs only the quick tests on the device Extended tests will not ru...

Page 156: ... and Results The tabs in the Customize window provide information about the test and the test results The following tabs are available Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently sel...

Page 157: ... the system board Table 6 1 lists the jumper settings System Board Connectors See Figure 6 1 and Table 6 2 for the location and description of the system board connectors Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled The password feature is disabled NVRAM_CLR default The configuration settings in NVRAM are retained at system boot ...

Page 158: ...able 6 2 System Board Connectors Item Connector Description 1 SYSTEM ID System ID LED indicator 2 NIC2 NIC 2 connector 3 NIC1 NIC 1 connector 4 USB2 USB connector 5 USB1 USB connector 10 12 13 14 15 16 17 18 19 22 21 23 28 20 29 30 11 27 25 26 24 1 2 3 4 7 5 9 6 8 ...

Page 159: ...DIMM1_A Memory module slot 1 18 FAN_MOD2 Power connector for FAN3 and FAN4 19 CPU Processor socket 20 FAN_MOD1 Power connector for FAN1 and FAN 2 21 USB_CONN Internal USB key connector 22 12V Power supply connector 12 volt 23 PWR_CONN Power supply connector 24 SATA_A Connector for the SATA A CDROM drive 25 PDB_12C Power distribution board 26 SATA_B Connector for the SATA B hard drive 27 SATA_C Con...

Page 160: ...e riser card not shown See Figure 6 1 and Figure 6 2 for the location and description of the expansion card slots on the two riser cards Figure 6 2 PCIe Center and Left Riser Card Center Riser RISER1 Left Riser RISER2 1 system board connector 2 expansion card socket 1 system board connector 2 expansion card socket 2 1 ...

Page 161: ...ration of the I O control panel assembly connectors Figure 6 3 Input Output Control Panel Board 1 backplane connector BP_12C 2 internal USB connector USB3 3 internal USB key cable connector USB_CONN 4 LCD panel connector FRONT PANEL 5 control panel system board connector J_Planar 3 5 2 1 4 ...

Page 162: ... card The optional SAS internal controller daughter cards are located directly above the DRAC 5 expansion card The SAS RAID external controller daughter card PERC6 e connects to the left riser board This card contains a memory module slot and two external port connectors The SAS RAID controller daughter card can support an optional RAID battery not shown For more information see Expansion Cards on...

Page 163: ...nnector for SAS RAID Controller Daughter Card Figure 6 6 Expansion Card Connector for the RAC Card 1 external port connectors 2 memory module slot 1 TOE key connector 44 pin 2 DRAC5 cable connector 50 pin 3 NIC port connector SAS 5e Card 2 1 1 3 DRAC Card 2 ...

Page 164: ...echnician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the ...

Page 165: ...w system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Open the system 8 Install the password jumper plug See Figure 6 1 to locate the password jumper on the system board 9 Close the system reconnect the system to t...

Page 166: ...166 Jumpers and Connectors ...

Page 167: ...based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriat...

Page 168: ...168 Getting Help ...

Page 169: ... backup A copy of a program or data file As a precaution back up your system s hard drive on a regular basis Before making a change to the configuration of your system back up important start up files from your operating system backup battery A battery that maintains system configuration date and time information in a special section of memory when the system is turned off beep code A diagnostic m...

Page 170: ...isk drive for data that is in the cache the disk cache utility can retrieve the data from RAM faster than from the disk drive CD Compact disc CD drives use optical technology to read data from CDs cm Centimeter s cmos Complementary metal oxide semiconductor component As they relate to DMI components include operating systems computer systems expansion cards and peripherals that are compatible with...

Page 171: ...ectory are called subdirectories Subdirectories may contain additional directories branching off them DMA Direct memory access A DMA channel allows certain types of data transfer between RAM and a device to bypass the processor DMI Desktop Management Interface DMI enables the management of your system s software and hardware by collecting information about the system s components such as the opera...

Page 172: ... be reprogrammed from a utility on diskette while still installed in a system most EEPROM chips can only be rewritten with special programming equipment format To prepare a hard drive or diskette for storing files An unconditional format deletes all data stored on the disk FSB Front side bus The FSB is the data path and physical interface between the processor and the main memory RAM ft Feet FTP F...

Page 173: ...on IDE Integrated drive electronics A standard interface between the system board and storage devices integrated mirroring Provides simultaneous physical mirroring of two drives Integrated mirroring functionality is provided by the system s hardware See also mirroring internal processor cache An instruction and data cache built into the processor IP Internet Protocol IPX Internet package exchange ...

Page 174: ...ting system similar to the UNIX operating system that runs on a variety of hardware systems Linux is freely available however the full distribution of Linux along with technical support and training are available for a fee from vendors such as Red Hat Software local bus On a system with local bus expansion capability certain peripheral devices such as the video adapter circuitry can be designed to...

Page 175: ...tems integrated hardware and software that are optimized to serve specific storage needs NIC Network interface controller A device that is installed or integrated in a system to allow connection to a network NMI Nonmaskable interrupt A device sends an NMI to signal the processor about hardware errors ns Nanosecond s NTFS The NT File System option in the Windows 2000 operating system NVRAM Nonvolat...

Page 176: ...emory a method for increasing addressable memory by using the hard drive The Windows 2000 and UNIX 32 bit operating systems run in protected mode MS DOS cannot run in protected mode PS 2 Personal System 2 PXE Preboot eXecution Environment A way of booting a system via a LAN without a hard drive or bootable diskette RAC Remote access controller Provides a set of advanced features for managing the s...

Page 177: ...T Self Monitoring Analysis and Reporting Technology Allows hard drives to report errors and failures to the system BIOS and then display an error message on the screen SMP Symmetric multiprocessing Used to describe a system that has two or more processors connected via a high bandwidth link and managed by an operating system where each processor has equal access to I O devices SNMP Simple Network ...

Page 178: ...col Internet Protocol termination Some devices such as the last device at each end of a SCSI cable must be terminated to prevent reflections and spurious signals in the cable When such devices are connected in a series you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the...

Page 179: ...s across by the number of pixels up and down To display a program at a specific graphics resolution you must install the appropriate video drivers and your monitor must support the resolution W Watt s WH Watt hour s win ini file A start up file for the Windows operating system When you start Windows it consults the win ini file to determine a variety of options for the Windows operating environmen...

Page 180: ...0 Glossary XML Extensible Markup Language XML is a way to create common information formats and to share both the format and the data on the World Wide Web intranets and elsewhere ZIF Zero insertion force ...

Page 181: ...optical drive 80 CD drive installing 82 removing 80 CD DVD drive troubleshooting 142 checking equipment 126 closing the system 70 connecting external devices 19 connectors riser card 160 161 SAS SATA backplane board 162 system board 157 contacting Dell 167 control panel assembly installing 116 removing 114 cooling fans troubleshooting 136 cooling shroud installing 74 removing 72 cover closing 71 o...

Page 182: ...pply installing 89 removing 87 fan assembly processor installing 87 removing 85 features back panel 19 front panel 13 H hard drive drive carrier 78 indicator codes 17 installing 76 troubleshooting 144 hard drives 74 hot plug hard drives 74 I indicators back panel 19 front panel 13 hard drive 17 NIC 21 power 20 installing backplane board 103 CD drive 82 control panel assembly 116 cooling shroud 74 ...

Page 183: ...ssages alert 45 error messages 47 hard drive indicator codes 17 status LCD 22 system 34 warning 44 microprocessor troubleshooting 151 mouse troubleshooting 128 N NICs indicators 21 troubleshooting 131 NMI button 15 O opening the system 70 optical drive installing 81 82 removing 80 removing from tray 83 P password disabling 164 setup 61 system 59 phone numbers 167 POST accessing system features 12 ...

Page 184: ...ical drive 80 optical drive from tray 83 power supply 89 power supply fan assembly 87 processor fan assembly 85 RAC card 93 riser card 99 system board 120 removing bezel 69 replacing bezel 70 power supply 90 processor 107 system battery 112 riser card connectors 160 161 installing 100 removing 99 S safety 125 SAS controller card troubleshooting 147 SAS controller card See expansion cards SAS SATA ...

Page 185: ...g 143 telephone numbers 167 TPM security 55 troubleshooting CD DVD drive 142 cooling fans 136 damaged system 133 diskette drive 140 expansion cards 149 external connections 126 hard drive 144 internal USB key 139 keyboard 127 memory 137 microprocessor 151 mouse 128 NIC 131 power supply 135 SAS controller card 147 SD card 139 start up routine 125 system battery 134 system cooling 136 tape drive 143...

Page 186: ...186 Index W warning messages 44 warranty 11 wet system troubleshooting 132 ...

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