Dell PowerEdge M830 Owner'S Manual Download Page 6

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NVRAM backup battery

..................................................................................................................... 101

Replacing the NVRAM backup battery

........................................................................................101

Storage controller card

.....................................................................................................................102

Removing the storage controller card

....................................................................................... 103

Installing the storage controller card

......................................................................................... 105

Expander card

................................................................................................................................... 106

Removing an expander card

.......................................................................................................106

Installing an expander card

.........................................................................................................108

System board

.................................................................................................................................... 109

Removing the system board

.......................................................................................................109

Installing the system board

..........................................................................................................112

Trusted Platform Module

.................................................................................................................. 114

Installing the Trusted Platform Module

..................................................................................... 114

Re-enabling the TPM for BitLocker users

...................................................................................115

Re-enabling the TPM for TXT users

............................................................................................ 115

5 Troubleshooting your system........................................................................ 116

Safety first—for you and your system

............................................................................................... 116

Troubleshooting system memory

.....................................................................................................116

Troubleshooting hard drives

............................................................................................................. 117

Troubleshooting Solid State Drives

...................................................................................................117

Troubleshooting USB devices

...........................................................................................................118

Troubleshooting an internal SD card

................................................................................................118

Troubleshooting processors

............................................................................................................. 119

Troubleshooting the blade system board

........................................................................................ 119

Troubleshooting the NVRAM backup battery

..................................................................................120

System messages

.............................................................................................................................. 120

Warning messages

...................................................................................................................... 120

Diagnostic messages

................................................................................................................... 121

Alert messages

............................................................................................................................. 121

6 Using system diagnostics................................................................................122

Dell Online Diagnostics

.....................................................................................................................122

Dell Embedded System Diagnostics

.................................................................................................122

When to use the Embedded System Diagnostics

...................................................................... 122

Running the Embedded System Diagnostics

............................................................................. 123

System diagnostic controls

.........................................................................................................123

7 Jumpers and connectors................................................................................ 124

System board jumper settings

.......................................................................................................... 124

System board connectors

.................................................................................................................125

Disabling a forgotten password

........................................................................................................126

Summary of Contents for PowerEdge M830

Page 1: ...Dell PowerEdge M830 Owner s Manual Regulatory Model FHB Regulatory Type FHB008 ...

Page 2: ...problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2015 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their res...

Page 3: ...emotely 15 Downloading drivers and firmware 15 3 Pre operating system management applications 17 Navigation keys 17 About System Setup 17 Entering System Setup 18 System Setup Main Menu 18 System BIOS screen 18 System Information screen 19 System Memory screen 19 Processor Settings screen 20 SATA Settings screen 21 Boot Settings screen 24 Network Settings screen 24 Integrated Devices screen 25 Ser...

Page 4: ...ling a blade 39 Removing and installing the system cover 40 Removing the system cover 40 Installing the system cover 41 Inside the blade 43 Cooling shroud 44 Removing the cooling shroud 44 Installing the cooling shroud 45 Processor blank and DIMM blank 45 Removing a processor blank and DIMM blank 45 Installing a processor blank and DIMM blank 46 System memory 47 General memory module installation ...

Page 5: ...ive SSD 83 Configuring the boot drive 83 Removing a 2 5 inch hard drive SSD from a 2 5 inch hard drive SSD carrier 84 Installing a 2 5 inch hard drive SSD in a 2 5 inch hard drive SSD carrier 85 Removing a 1 8 inch SSD from a 1 8 inch SSD carrier 85 Installing a 1 8 inch SSD in a 1 8 inch SSD carrier 86 Hard drive SSD cage 87 Removing a hard drive SSD cage 87 Installing a hard drive SSD cage 88 Ha...

Page 6: ...and your system 116 Troubleshooting system memory 116 Troubleshooting hard drives 117 Troubleshooting Solid State Drives 117 Troubleshooting USB devices 118 Troubleshooting an internal SD card 118 Troubleshooting processors 119 Troubleshooting the blade system board 119 Troubleshooting the NVRAM backup battery 120 System messages 120 Warning messages 120 Diagnostic messages 121 Alert messages 121 ...

Page 7: ...8 Technical specifications PowerEdge M830 128 9 Getting help 133 Contacting Dell 133 Quick Resource Locator 133 7 ...

Page 8: ...rives SSDs and twelve SSDs The M830 systems are available in the following configurations System Configuration Four hard drive SSD systems Up to four 2 5 inch hot swappable hard drives SSDs Twelve SSD systems Up to twelve 1 8 inch hot swappable SSDs Front panel features and indicators PowerEdge M830 Figure 1 Front panel features and indicators 2 5 inch hard drive SSD system Figure 2 Front panel fe...

Page 9: ... 6 Power on indicator power button The power on indicator lights when the blade power is on The power button controls the power supply output to the system 7 Blade handle Used to slide the blade out of the enclosure Using USB diskette or USB DVD CD drives The blade has USB ports on the front which allow you to connect a USB diskette drive USB flash drive USB DVD CD drive keyboard or mouse The USB ...

Page 10: ...er Interface AHCI mode the status LED on the right side does not function and remains off Drive Status Indicator Pattern Condition Blinks green two times per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all drives are initialized after system power is applied Drives are not ready for insertion or remova...

Page 11: ...uring iDRAC Direct by using the management port USB XML Import Convention iDRAC Direct LED indicator pattern Condition A Steady green Lights green for a minimum of 2 seconds at the beginning and end of a file transfer B Flashing green Indicates file transfer or any operation tasks C Green and turns off Indicates that the file transfer is complete D Turn off Indicates that the USB is ready to be re...

Page 12: ...RAC Integrated Dell Remote Access Controller User s Guide at dell com esmmanuals Know about the RACADM subcommands and supported RACADM interfaces RACADM Command Line Reference Guide for iDRAC and CMC at dell com esmmanuals Start enable and disable Lifecycle Controller know the features use and troubleshoot Lifecycle Controller Dell Lifecycle Controller User s Guide at dell com esmmanuals Use Life...

Page 13: ...rmware and agents that monitor system components Dell Event and Error Messages Reference Guide at dell com esmmanuals Quick Resource Locator Use the Quick Resource Locator QRL to get immediate access to system information and how to videos This can be done by visiting dell com QRL or by using your smartphone and a model specific Quick Resource QR code located on your Dell PowerEdge system To try o...

Page 14: ...he chassis to initialize before you press the power button 5 Turn on the blade by pressing the power button on the blade Alternatively you can also turn on the blade by using The blade iDRAC For more information see Logging in to iDRAC The enclosure Chassis Management Controller CMC after the blade iDRAC is configured on the CMC For more information see the CMC User s Guide at dell com esmmanuals ...

Page 15: ...als Dell OpenManage Deployment Toolkit See the OpenManage documentation at dell com openmanagemanuals For information on the list of operating systems supported on your system see the operating system s support matrix at dell com ossupport Managing your system remotely To perform out of band systems management by using iDRAC you must configure iDRAC for remote accessibility set up the management s...

Page 16: ...tomatically detect your Service Tag or select Choose from a list of all Dell products to select your product from the Product Selection page 3 Click Get drivers and downloads The drivers that are applicable to your selection are displayed 4 Download the drivers you require to a diskette drive USB drive CD or DVD 16 ...

Page 17: ... arrow Moves to the previous field Down arrow Moves to the next field Enter Enables you to type a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable Tab Moves to the next focus area NOTE This feature is applicable for the standard graphic browser only Esc Moves to the previous page until you view the main screen Pr...

Page 18: ...ee the Integrated Dell Remote Access Controller User s Guide at dell com esmmanuals Device Settings Enables you to configure device settings System BIOS screen By using the System BIOS screen you can view the BIOS settings as well as edit specific functions such as Boot Order System Password Setup Password setting the RAID mode and enabling or disabling USB ports To view the System BIOS screen cli...

Page 19: ...enu Item Description System Model Name Displays the system model name System BIOS Version Displays the BIOS version installed on the system System Management Engine Version Displays the current revision of the Management Engine firmware System Service Tag Displays the system service tag System Manufacturer Displays the name of the system manufacturer System Manufacturer Contact Information Display...

Page 20: ...can use the Processor Settings screen to view the processor settings and perform specific functions such as enabling virtualization technology hardware prefetcher and logical processor idling To view the Processor Settings screen click the System Setup Main Menu System BIOS Processor Settings Menu Item Description Logical Processor Enables or disables the logical processors and displays the number...

Page 21: ... to dissipate X2Apic Mode Enables or disables the X2Apic mode Dell Controlled Turbo NOTE Depending on the number of installed CPUs there may be up to four processor listings Controls the turbo engagement Enable this option only when System Profile is set to Performance Number of Cores per Processor Controls the number of enabled cores in each processor By default the Number of Cores per Processor ...

Page 22: ...de or RAID mode BIOS always enables support Model Displays the drive model of the selected device Drive Type Displays the type of drive attached to the SATA port Capacity Displays the total capacity of the hard drive The field is undefined for removable media devices such as optical drives Port C Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Au...

Page 23: ...SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI mode or RAID mode BIOS always enables support Model Displays the drive model of the selected device Drive Type Displays the type of drive attached to the SATA port Capacity Displays the total capacity of the hard drive The field is undefined for removable media devices such as op...

Page 24: ...nu Setting this field to BIOS disables the UEFI Boot Settings menu If the operating system supports UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems By default the Boot Mode option is set to BIOS Boot Sequence Retry Enables or disables the Boot Sequence Retry feature If this field is enabled and the system fails to boot the system...

Page 25: ...able or disable the internal USB port Integrated RAID Controller Allows you to enable or disable the integrated RAID controller NOTE This feature is not supported for the PowerEdge T630 system Integrated Network Card 1 Allows you to enable or disable the integrated network card I OAT DMA Engine Allows you to enable or disable the I OAT option Enable only if the hardware and software supports the f...

Page 26: ...he Serial Over LAN SOL feature To use console redirection by SOL configure the same port address for console redirection and the serial device NOTE Every time the system boots the BIOS syncs the serial MUX setting saved in iDRAC The serial MUX setting can independently be changed in iDRAC Therefore loading the BIOS default settings from within the BIOS setup utility may not always revert this sett...

Page 27: ...eed Turbo Boost Enables or disables the processor to operate in turbo boost mode By default the Turbo Boost option is set to Enabled Energy Efficient Turbo Enables or disables the Energy Efficient Turbo Energy Efficient Turbo EET is a mode of operation where a processor s core frequency is adjusted within the turbo range based on workload C1E Enables or disables the processor to switch to a minimu...

Page 28: ...g the power button To view the System Security Settings in the System Setup Main Menu screen click System BIOS System Security Settings Menu Item Description Intel AES NI Improves the speed of applications by performing encryption and decryption using the Advanced Encryption Standard Instruction Set and is set to Enabled by default System Password Allows you to set the system password This option ...

Page 29: ...the end of the current boot order Secure Boot Allows you to enable Secure Boot where the BIOS authenticates each pre boot image using the certificates in the Secure Boot Policy Secure Boot is disabled by default Secure Boot Policy When Secure Boot policy is Standard the BIOS uses the system manufacturer s key and certificates to authenticate pre boot images When Secure Boot policy is Custom the BI...

Page 30: ...gacy video INT 10H option ROM from the video controller Selecting Enabled in the operating system does not support UEFI video output standards This field is only for UEFI boot mode You cannot set this to Enabled if UEFI Secure Boot mode is enabled In System Characterization This option enables or disables In System Characterization By default In System Characterization is set to Disabled The two o...

Page 31: ... time boot device to boot from Launch System Setup Enables you to access System Setup Launch Lifecycle Controller Exits the Boot Manager and invokes the Lifecycle Controller program System Utilities Launches System Utilities menu such as System Diagnostics and UEFI shell About Dell Lifecycle Controller Dell Lifecycle Controller allows you to perform tasks such as configuring BIOS and hardware sett...

Page 32: ...a system or setup password Prerequisites NOTE The password jumper enables or disables the System Password and Setup Password features For more information on the password jumper settings see System board jumper settings You can assign a new System Password or Setup Password or change an existing System Password or Setup Password only when the password jumper setting is enabled and Password Status ...

Page 33: ... message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and must be powered down Even after you shut down and restart the system the error message is displayed until the correct password is entered NOTE You can use the Password Status option in conju...

Page 34: ... option you can assign a system password You cannot disable or change an existing system password NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Embedded systems management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server s lifecycle The Lifecycle Con...

Page 35: ...g the iDRAC Settings utility 1 Turn on or restart the managed system 2 Press F2 during Power on Self test POST 3 In the System Setup Main Menu page click iDRAC Settings The iDRAC Settings page is displayed 35 ...

Page 36: ...ry module mezzanine card Internal Dual SD Module IDSDM card SD vFlash card SD cards rSPI card Network Daughter Card NDC System board battery Hard drives SSDs Hard drive SSD cage 2 5 inch x4 SAS backplane 2 5 inch x4 SATA backplane 2 5 inch x2 SATA plus 2 5 inch x2 PCIe backplane 1 8 inch x12 SAS SSD backplane The following components are Field Replaceable Units FRUs NOTE Removal and installation p...

Page 37: ...orx drivers Wrist grounding strap 5 mm and 6 mm Hex nut drivers Before working inside your system 1 Turn off the blade using the CMC 2 Remove the blade from the enclosure 3 Install the I O connector cover 4 Remove the system cover See Removing the system cover After working inside your system 1 Install the system cover See Installing the system cover 2 Install the blade in the enclosure 3 Turn on ...

Page 38: ...s power is off When a blade is powered off its front panel power indicator is off 3 Before removing the blades from full height blade slots 3 or 4 rotate the LCD panel to the storage position to prevent accidental damage to the LCD screen CAUTION To protect the I O connector pins install the I O connector cover any time a blade is removed from the enclosure CAUTION If you are permanently removing ...

Page 39: ...zed by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Steps 1 If you are installing a new blade remove the plastic cover from the I O connector s and save for future use 2 Orient the blade so that the handle is on the left side of the blade 3 If you are installing the full height blade in bays 3 or 4 rotate the LCD module to the horizontal s...

Page 40: ...ervice and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE You must remove the system cover to service other components inside the system 1 Ensure that you read the Safety instructions 2 Turn off the blade using CMC 3 Remove the blade from the enclosure 4 Install the I O conn...

Page 41: ... the blade Installing the system cover Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow th...

Page 42: ...t inside the blade Steps 1 Align the alignment guide on the system cover with the alignment guide on the chassis 2 Lower the cover onto the chassis 3 Slide the cover until it clicks into position A properly seated cover is flush with the surface of the chassis Next steps Follow the procedure listed in After working inside your system Related Links Removing the system cover Installing a blade 42 ...

Page 43: ... for card 1 and card 2 2 restore Serial Peripheral Interface rSPI card 3 mezzanine card connectors for card 3 and card 4 4 Network Daughter Card NDC 5 memory module 42 6 processor 2 7 cooling shroud 8 processor 3 9 hard drive SSD backplane 10 processor 4 11 processor 1 43 ...

Page 44: ...came with the product CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown and loss of data NOTE You must remove the cooling shroud to service other components inside the system 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps Hold the cooling shroud at bo...

Page 45: ...ng the cooling shroud Installing the system cover Installing a blade Processor blank and DIMM blank The processor blank and DIMM blank supplied with your system aids in directing airflow over the unused processor sockets and DIMM slots CAUTION If you are permanently removing a processor you must install a socket protective cap and a processor blank and DIMM blank in the vacant socket to ensure pro...

Page 46: ...ed service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instructions 2 Follo...

Page 47: ...ng frequency can be either 1333 MT s 1600 MT s 1866 MT s or 2133 MT s depending on the DIMM type RDIMM or LRDIMM DIMM configuration number of ranks Maximum frequency of the DIMMs Number of DIMMs populated per channel System profile selected for example Performance Optimized Custom or Dense Configuration Optimized Maximum supported DIMM frequency of the processors Your system contains 48 memory soc...

Page 48: ...1 channel 0 memory sockets A1 A5 and A9 channel 1 memory sockets A2 A6 and A10 channel 2 memory sockets A3 A7 and A11 channel 3 memory sockets A4 A8 and A12 Processor 2 channel 0 memory sockets B1 B5 and B9 channel 1 memory sockets B2 B6 and B10 channel 2 memory sockets B3 B7 and B11 48 ...

Page 49: ...rank 2 2133 1866 1600 and 1333 quad rank 3 1866 1600 and 1333 quad rank General memory module installation guidelines This system supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architectural configuration The following are the recommended guidelines for best performance RDIMMs and LRDIMMs must not be mixed x4 and x8 DRAM based DIMMs can be ...

Page 50: ...5 W 74 mm 48 48 120 W or 135 W 94 mm 40 Three DIMMs in channel 0 and channel 2 and two DIMMs in channel 1 and channel 3 32 Two DIMMs per channel Mode specific guidelines Four memory channels are allocated to each processor The possible configurations depend on the memory mode selected NOTE x4 and x8 DRAM based DIMMs can be mixed providing support for RAS features However all guidelines for specifi...

Page 51: ...the event of an uncorrectable error the system switches over to the mirrored copy This ensures SDDC and multi bit protection The installation guidelines for memory modules are as follows Memory modules must be identical in size speed and technology Memory modules installed in memory module sockets with white release levers must be identical and the same rule applies for sockets with black and gree...

Page 52: ...y module socket 3 memory module ejector 2 Next steps 1 If you are removing the memory module permanently install a memory module blank If you are installing a new memory module see Installing memory modules 2 Follow the procedure listed in After working inside your system Installing memory modules Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only...

Page 53: ...one orientation CAUTION To prevent damage to the memory module socket during installation apply pressure at both ends of the memory module evenly Do not apply pressure to the center of the memory module 4 Press down on the memory module with your thumbs to lock the memory module into the socket NOTE When the memory module is properly seated in the socket the ejectors on the memory module socket al...

Page 54: ...8 8 16 2R x8 2133 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 128 16 8 2R x4 2133 MT s A1 A2 A3 A4 B1 B2 B3 B4 160 8 20 2R x8 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 160 16 and 8 12 2R x4 2133 MT s 2R x8 2133 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 NOTE 16 GB DIMMs must be installed in the slots numbered A1 A2 A3 A4 B1 B2 B3 and B4 and 8 GB DIMMs must be i...

Page 55: ...mber of DIMMs Organization and speed DIMM slot population 64 4 16 1R x8 2133 MT s A1 A2 A3 A4 B1 B2 B3 B4 C1 C2 C3 C4 D1 D2 D3 D4 96 8 24 2R x8 2133 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 C1 C2 C3 C4 C5 C6 D1 D2 D3 D4 D5 D6 128 4 32 1R x8 2133 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 C1 C2 C3 C4 C5 C6 C7 C8 D1 D2 D3 D4 D5 D6 D7 D8 128 8 16 2R x8 2133 MT s A1 A2 A3 A4 B1 B2 B3 B4 C1 C...

Page 56: ... A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 C1 C2 C3 C4 C5 C6 C7 C8 C9 C10 C11 C12 D1 D2 D3 D4 D5 D6 D7 D8 D9 D10 D11 D12 I O module mezzanine cards Your system supports a variety of optional mezzanine cards If installed the mezzanine card s must be used in conjunction with a matching I O module s For more information on I O modules see Guidelines for Installing I O Modules in the M1...

Page 57: ...the product NOTE You must remove a mezzanine card to replace a faulty mezzanine card or service other components inside the system 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Open the retention latch by pressing the ridged area on the latch and lifting the end of the latch CAUTION To prevent damage to the mezzanine card ...

Page 58: ...card to replace a faulty mezzanine card or service other components inside the system Steps 1 Open the retention latch by pressing the ridged area on the latch and lifting the end of the latch 2 If present remove the connector cover from the mezzanine card bay CAUTION To prevent damage to the mezzanine card hold the card only by its edges NOTE Mezzanine cards are designed to fit in either card slo...

Page 59: ...the safety instructions that came with the product NOTE You must remove the mezzanine card support bracket to replace a faulty system board 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Keep the 2 Phillips screwdriver ready 4 Remove the mezzanine card Steps 1 Remove the screw that secures the mezzanine card support bracket to th...

Page 60: ...ne by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instr...

Page 61: ... support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Enter the System Setup and ensure that the Internal SD Card Port is enabled CAUTION When an SD card failure occurs a...

Page 62: ...ly If the problem persists see Getting Help Internal USB key The blade provides an internal USB connector for a USB flash memory key The USB memory key can be used as a boot device security key or mass storage device To use the internal USB connector the Internal USB Port option must be enabled in the Integrated Devices screen of the System Setup To boot from the USB memory key you must configure ...

Page 63: ... safety instructions that came with the product CAUTION To avoid interference with other components in the blade the maximum permissible dimensions of the USB key are 15 9 mm wide x 57 15 mm long x 7 9 mm high 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Locate the USB connector USB key 2 If installed remove the USB key 3...

Page 64: ...e with the product NOTE You must remove the IDSDM card to replace a faulty IDSDM card or service other components inside the system 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Keep the 2 Phillips screwdriver ready 4 Remove the mezzanine card 5 If installed remove the internal USB key 6 If installed remove the SD card s Steps 1...

Page 65: ...ng the IDSDM card Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions...

Page 66: ... a mezzanine card Removing the IDSDM card rSPI card optional rSPI restore Serial Peripheral Interface is a SPI flash device to store information about the system Service Tag system configuration or iDRAC license Removing the rSPI card Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in you...

Page 67: ...rd Installing the rSPI card Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety in...

Page 68: ...all the SD vFlash card Replacing the SD vFlash card Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read ...

Page 69: ...epairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE You must remo...

Page 70: ...that secure the Network Daughter Card NDC to the system board CAUTION To prevent damage to the NDC hold the card only by its edges 2 Lift the card away from the system Figure 19 Removing and installing the NDC 1 slot on the NDC 2 screw 2 3 NDC 4 standoff 2 5 connector 6 tab projections Next steps 1 Install the NDC Related Links Installing the Network Daughter Card Removing the blade Removing the s...

Page 71: ...rojection tabs on the plastic bracket covering the mezzanine card slots b Screw holes on the card with the standoffs on the system board 2 Lower the card into place until the card connector fits into the corresponding connector on the system board 3 Secure the card with the two screws Next steps 1 Install the mezzanine card 2 Follow the procedure listed in After working inside your system Related ...

Page 72: ...nditions NOTE This is a Field Replaceable Unit FRU Removal and installation procedures should be performed only by Dell certified service technicians NOTE To ensure proper system cooling you must install a processor blank in any empty processor socket 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Keep the 2 Phillips screwdriver ...

Page 73: ...orized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION If you are permanently removing a processor you must install a socket protective cap and a processor DIMM blank in the vacant socket t...

Page 74: ...that the release lever can spring up if not grasped firmly Steps 1 Position your thumb firmly over the socket release lever 1 and lever 2 of the processor and release both the levers simultaneously from the locked position by pushing down and out from under the tab Figure 21 Processor shield opening and closing lever sequence 1 socket release lever 1 2 processor 3 socket release lever 2 2 Hold the...

Page 75: ...ner of the processor 3 processor 4 slot 4 5 processor shield 6 socket release lever 2 7 processor socket 8 tab 4 Next steps 1 Replace the processor 2 Install the heat sink Related Links Removing the cooling shroud Removing a heat sink Installing a processor Installing a heat sink 75 ...

Page 76: ...sh the cap from the inside of the processor shield and move it away from the socket pins CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket 4 Install the processor in the socket ...

Page 77: ...d be performed only by Dell certified service technicians 1 Ensure that you read the Safety instructions 2 Keep the 2 Phillips screwdriver ready 3 Remove the heat sink NOTE You must remove a heat sink to upgrade a processor or replace a faulty heat sink Steps 1 If you are using an existing heat sink remove the thermal grease from the heat sink by using a clean lint free cloth 2 Use the thermal gre...

Page 78: ...revent over tightening tighten the retention screw until resistance is felt and stop once the screw is seated The screw tension should be no more than 6 in lb 6 9 cm kg 6 Repeat the procedure for the remaining two screws Next steps 1 Install the cooling shroud 2 Follow the procedure listed in After working inside your system 3 While booting press F2 to enter System Setup and check that the process...

Page 79: ...n the drive bays and these drives connect to the system board through the hard drive SSD backplane board NOTE Mixing of SSD SAS SATA hard drives is not supported Hard drive SSD bay numbering Figure 24 Hard drive SSD bay numbering 2 5 inch hard drive SSD system Figure 25 Hard drive SSD and PCIe SSD bay numbering 2 5 inch hard drive SSD and PCIe SSD system 1 hard drive SSD bay numbering 2 PCIe SSD b...

Page 80: ...our warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instructions 2 Take the hard drive SSD offline and wait until the hard drive SSD indicator codes on the drive carrier stop blinking When all indicators stop blinking the drive is ready for removal See your operating system documentation for more information on taking the hard drive SSD...

Page 81: ...eplacement hard drive SSD is immediately lost after the hard drive SSD is installed NOTE You must remove a hard drive SSD to upgrade a hard drive SSD or replace a faulty hard drive SSD 1 Ensure that you read the Safety instructions 2 Remove the hard drive SSD or hard drive SSD blank NOTE All operating systems do not support hot swappable drive installation See the documentation supplied with your ...

Page 82: ... as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To maintain proper system cooling all empty hard drive SSD slots must have hard drive SSD blanks installed 1 Ensure that you read the Safety instructions Steps Press the rel...

Page 83: ...r servicing a hard drive SSD NOTE This section applies only to situations where the blade must be powered down to service a hard drive SSD In many situations the hard drive SSD can be serviced while the blade is powered on CAUTION If you need to power off the blade to service a hard drive SSD wait 30 seconds after the blade s power indicator turns off before removing the hard drive SSD Otherwise t...

Page 84: ... and follow the safety instructions that came with the product 1 Ensure that you read the Safety instructions 2 Keep the 1 Phillips screwdriver ready Steps 1 Remove the four screws from the slide rails on the hard drive SSD carrier 2 Slide the hard drive SSD out of the hard drive SSD carrier Figure 30 Removing and installing a 2 5 inch hard drive SSD in a 2 5 inch hard drive SSD carrier 1 screw 4 ...

Page 85: ...om the 2 5 inch hard drive SSD carrier See Removing a 2 5 inch hard drive SSD from a 2 5 inch hard drive SSD carrier Steps 1 Slide the hard drive SSD into the hard drive SSD carrier 2 Align the screw holes on the hard drive SSD with the holes on the hard drive SSD carrier CAUTION To avoid damaging the drive or the carrier do not overtighten the screws 3 Fasten the four screws to secure the hard dr...

Page 86: ...a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE You must remove the SSD from a SSD carri...

Page 87: ...upport team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE You must remove the hard drive SSD cage to replace a faulty hard drive SSD cage or service other components inside the system 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside y...

Page 88: ...g the system cover Installing a hard drive SSD cage Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read ...

Page 89: ...Backplane Configuration 2 5 inch x4 SAS backplane A full length SAS hard drive SSD backplane with a backplane cable It supports up to four 2 5 inch SAS hard drives SSDs 2 5 inch x4 SATA backplane A full length SAS hard drive SSD backplane with a backplane cable It supports up to four 2 5 inch SATA hard drives SSDs 2 5 inch x2 SATA plus 2 5 inch x2 PCIe backplane A full length backplane with two ba...

Page 90: ...or more information about hard drive SSD bay numbering see Hard drive SSD bay numbering NOTE To locate SATA_BP and J_PERC connectors on the system board see System board connectors Removing a 2 5 inch x4 SAS hard drive SSD backplane Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your ...

Page 91: ...ard drive SSD backplane cable connector to the system board connector 4 Lift the backplane away from the system Figure 33 Removing a 2 5 inch x4 SAS hard drive SSD backplane 1 hard drive SSD backplane 2 release latch 2 3 guide pin 5 4 retention screw on the hard drive SSD backplane cable connector 5 connector 6 hard drive SSD backplane cable Next steps 1 Install the hard drive SSD backplane Relate...

Page 92: ...cure the backplane cable connector on the system board 3 Install the hard drive SSD cage See Installing a hard drive SSD cage 4 Align the guides on the hard drive SSD backplane with the guide pins on the hard drive SSD cage 5 Press down on the hard drive SSD backplane until the tabs on the release latches engage with the slots on the chassis Next steps 1 Install the hard drives SSDs in their origi...

Page 93: ...the hard drive s SSD s Steps 1 Press the release latches lift the backplane until the guide pins on the hard drive SSD cage disengage from the guides on the hard drive SSD backplane 2 Remove the hard drive SSD cage See Removing a hard drive SSD cage 3 Loosen the two retention screws securing the hard drive SSD backplane cable connector to the system board connector 4 Lift the backplane away from t...

Page 94: ...d drive SSD backplane NOTE You must remove the hard drive SSD backplane to replace a faulty hard drive SSD backplane or service other components inside the system Steps 1 Align the retention screws on the hard drive SSD backplane cable connector with the screw holes on the system board connector 2 Tighten the two retention screws to secure the backplane cable connector on the system board 3 Instal...

Page 95: ... system 3 Keep the 2 Phillips screwdriver ready CAUTION To prevent damage to the hard drives SSDs and the hard drive SSD backplane you must remove the hard drives SSDs from the blade before removing the hard drive SSD backplane CAUTION You must note the number of each hard drive SSD and temporarily label them before removal so that you can replace them in the same locations 4 Remove the hard drive...

Page 96: ...em board SATA_BP 5 hard drive SSD backplane cable connector 6 connector on the system board J_PERC 7 PCIe SSD backplane cable connector 8 PCIe SSD backplane cable 9 hard drive SSD backplane cable Next steps 1 Install the hard drive SSD backplane Related Links Installing a 2 5 inch x2 SATA hard drive SSD plus 2 5 inch x2 PCIe SSD backplane Removing the blade Removing the system cover 96 ...

Page 97: ...r components inside the system Steps 1 Align the retention screws on the hard drive SSD backplane cable connector with the screw holes on the system board connector SATA_BP 2 Tighten the two retention screws to secure the hard drive SSD backplane cable connector on the system board 3 Align the retention screws on the PCIe SSD backplane cable connector with the screw holes on the system board conne...

Page 98: ...e CAUTION You must note the number of each SSD and temporarily label them before removal so that you can replace them in the same locations 4 Remove the SSD s Steps 1 Press the release latches lift the backplane until the guide pins on the SSD cage disengage from the guides on the backplane 2 Remove the SSD cage See Removing a hard drive SSD cage 3 Perform the following NOTE The 1 8 inch x12 SSD b...

Page 99: ...ector that connects to the connector on the system board 6 connector on the system board SATA_BP 7 connector on the expander card EXP 8 backplane cable connector that connects to the connector on the expander card Next steps 1 Install the SSD backplane Related Links Installing a 1 8 inch x12 SAS SSD backplane Removing the blade Removing the system cover 99 ...

Page 100: ...ety instructions 2 Keep the 2 Phillips screwdriver ready 3 Remove the SSD backplane NOTE You must remove the SSD backplane to replace a faulty SSD backplane or service other components inside the system Steps 1 Align the two retention screws on the backplane cable connector with the two screw holes on the system board connector SATA_BP 2 Tighten the two retention screws to secure the backplane cab...

Page 101: ...y the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the following a system cover b hard drive SSD c hard drive SSD backplane...

Page 102: ...fields 6 Exit System Setup 7 To test the newly installed battery remove the blade for at least an hour 8 Reinstall the blade after an hour 9 Enter System Setup and if the time and date are still incorrect see Getting Help Storage controller card Your system includes dedicated expansion card slots on the system board for a storage controller card that provides the integrated storage subsystem for y...

Page 103: ...uld be performed only by Dell certified service technicians NOTE You must remove the storage controller card to replace a faulty storage controller card or service other components inside the system 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Keep the 2 Phillips screwdriver ready 4 Remove the following a hard drives SSDs b har...

Page 104: ... 1 Install the storage controller card Related Links Installing the storage controller card Removing the blade Removing the system cover Removing a hard drive SSD cage Removing a 2 5 inch x4 SATA hard drive SSD backplane Removing a 2 5 inch x4 SAS hard drive SSD backplane Removing a 2 5 inch x2 SATA hard drive SSD plus 2 5 inch x2 PCIe SSD backplane Removing a 1 8 inch x12 SAS SSD backplane 104 ...

Page 105: ...ge controller card or service other components inside the system Steps 1 Align the slots on the storage controller card edge with the tabs on the support bracket CAUTION To prevent damage to the storage controller card hold the card only by its edges 2 Lower the storage controller card on to the connector on the system board 3 Tighten the two retention screws on the hard drive SSD backplane cable ...

Page 106: ...ied service technicians NOTE You must remove the expander card to replace a faulty expander card NOTE Ensure that you install an expander card if you are using 1 8 inch x12 system 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Keep the 1 and 2 Phillips screwdrivers ready 4 Remove the following a hard drives SSDs b hard drive SSD ...

Page 107: ...de pin 2 Next steps 1 Install the expander card Related Links Installing an expander card Removing the blade Removing the system cover Removing a hard drive SSD cage Removing a 2 5 inch x4 SATA hard drive SSD backplane Removing a 2 5 inch x4 SAS hard drive SSD backplane Removing a 2 5 inch x2 SATA hard drive SSD plus 2 5 inch x2 PCIe SSD backplane Removing a 1 8 inch x12 SAS SSD backplane 107 ...

Page 108: ...der card Steps 1 Align the following a Guide pins on the chassis with the slots on the expander card b Screw holes on the expander card with the screw holes on the chassis 2 Lower the expander card until the guide pins engage with the slots on the expander card 3 Tighten the screws to secure the expander card to the chassis 4 Align the expander card cable connector with the connector on the system...

Page 109: ...fety instructions 2 Follow the procedure listed in Before working inside your system 3 Keep the 5 mm and 6 mm Hex nut drivers 2 Phillips screwdriver and 2 Phillips round screwdriver ready 4 Remove the following a processor s and heat sink s b memory modules c cooling shroud d hard drive s SSD s e hard drive SSD backplane f hard drive SSD cage g storage controller card h expander card i mezzanine c...

Page 110: ...Remove the screws on the system board that secure the system board to the chassis 2 Lift the system board by holding the connector end and orienting it upward 3 Remove the system board from the chassis by disengaging the USB connectors from the slots on the front wall of the chassis 4 Ensure that the I O connector cover is still in place on the I O connector at the back of the system board Figure ...

Page 111: ...round screw 6 2 2 Phillips hex screw 11 3 Hex bolt screw 5 mm 3 4 Hex nut screw 6 mm 3 Figure 41 Removing and installing the system board 1 system board Next steps 1 Install the system board Related Links Installing the system board 111 ...

Page 112: ...ewdriver ready 3 Remove the system board CAUTION Do not lift the system board by holding a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis NOTE You must remove the system board to replace a faulty system board Steps 1 Hold the system board by its edges and orient it toward the front of the ...

Page 113: ... Tag license UEFI configuration and the system configuration data after replacing the system board All data is backed up in an rSPI card automatically If BIOS detects a new system board and the Service Tag in the rSPI card BIOS prompts the user to restore the backup information 1 Turn on the system If BIOS detects a new system board and if the Service Tag is present in the rSPI card BIOS displays ...

Page 114: ...ryptographically bound to that specific system board Any attempt to remove an installed TPM breaks the cryptographic binding and it cannot be re installed or installed on another system board Installing the Trusted Platform Module Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your pr...

Page 115: ... Status changes to Enabled Activated Re enabling the TPM for TXT users 1 While booting your system press F2 to enter System Setup 2 In the System Setup Main Menu click System BIOS System Security Settings 3 In the TPM Security option select On with Pre boot Measurements 4 In the TPM Command option select Activate 5 Save the settings 6 Restart your system 7 Enter System Setup again 8 In the System ...

Page 116: ...d by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Before performing the following procedure ensure that you have installed the memory modules according to the memory installation guidelines for the blade Steps 1 Restart the blade a Press...

Page 117: ... hard drive into another bay may break the mirror if the mirror state is optimal 5 Remove the hard drive and install it in the other drive bay 6 If the problem is resolved reinstall the hard drive in the original bay If the hard drive functions properly in the original bay the drive carrier could have intermittent problems Replace the drive carrier 7 If the hard drive is the boot drive ensure that...

Page 118: ...with the product Steps 1 Ensure that the blade is turned on 2 Check the USB device connection to the blade 3 Swap the USB device with a known working USB device 4 Connect the USB devices to the blade using a powered USB hub 5 If another blade is installed connect the USB device to that blade If the USB device works with a different blade the first blade may be faulty See Getting Help Troubleshooti...

Page 119: ...sor installed ensure that it is installed in the primary processor socket CPU1 5 Close the blade 6 Install the blade in the enclosure 7 Run the appropriate diagnostic test For more information see Using System Diagnostics If the problem persists see Getting Help Troubleshooting the blade system board Prerequisites CAUTION Many repairs may only be done by a certified service technician You should o...

Page 120: ...in the enclosure 4 Enter the System Setup If the date and time are not correct in the System Setup replace the battery If the problem is not resolved by replacing the battery see Getting Help NOTE If the blade is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery NOTE Some software may caus...

Page 121: ... about system diagnostics see Using system diagnostics Alert messages The systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation 121 ...

Page 122: ...and line interface CLI to run diagnostic tests on the hardware that Online Diagnostics discovers on your system For information about using diagnostics see the Dell Online PowerEdge Diagnostics User s Guide under Software Serviceability Tools at dell com support manuals Dell Embedded System Diagnostics NOTE The Dell Embedded System Diagnostics is also known as Enhanced Pre boot System Assessment e...

Page 123: ... listing all devices detected in the system The diagnostics starts executing the tests on all the detected devices System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices Results Displays the results of all tests that are executed System health Provides the current overview of the system performance Event log Displays a ti...

Page 124: ...rized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product For information on resetting the password jumper to disable a password see Disabling a forgotten password Table 4 System Board Jumper settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 1 2 The password feature is disabled pins 2 3 NVRAM_CLR default ...

Page 125: ...r the expansion bus 2 MEZZ2_FAB_B1 mezzanine card connector for the expansion bus 3 VFLASH SD vFlash card connector 4 bNDC Network daughter card connector 5 IDSDM rSPI IDSDM rSPI card connector 6 MEZZ3_FAB_C2 mezzanine card connector for the expansion bus 7 MEZZ4_FAB_B2 mezzanine card connector for the expansion bus 8 bNDC Network daughter card connector 125 ...

Page 126: ...ng a forgotten password The software security features of blade include a system password and a setup password The password jumper enables these password features or disables them and clears any password s currently in use Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product do...

Page 127: ...sign a new system and or setup password with the jumper on pins 1 and 2 the system disables the new password s the next time it boots 6 Turn off the blade using the operating system commands or the CMC 7 Remove the blade from the enclosure to access the jumpers 8 Move the jumper on the system board jumper from pins 1 and 2 to pins 2 and 3 9 Install the blade in the enclosure 10 Turn on the blade 1...

Page 128: ...ory module sockets Forty eight 240 pin Memory module capacities RDIMMs 4 GB single rank 8 GB dual rank 16 GB dual rank and 32 GB dual rank LRDIMMs 32 GB quad rank and 64 GB quad rank Minimum RAM 4 GB dual processor configuration Maximum RAM 1 5 TB four processor configuration RAID Controllers Controller types PERC H330 PERC H730 and PERC H730P Drives Hard drives Up to four 2 5 inch SAS SATA PCIe S...

Page 129: ... Fiber Channel FC16 Fiber Channel or Infiniband mezzanine cards Video Video type Matrox G200 VGA controller integrated with iDRAC Video memory 2 GB shared with iDRAC application memory Battery NVRAM backup battery CR 2032 3 0 V lithium coin cell Environmental specifications NOTE For additional information about environmental measurements for specific system configurations see dell com environmenta...

Page 130: ... altitude Operating 3048 m 10 000 ft Storage 12 000 m 39 370 ft Operating temperature de rating Up to 35 C 95 F Maximum temperature is reduced by 1 C 300 m 1 F 547 ft above 950 m 3 117 ft 35 C to 40 C 95 F to 104 F Maximum temperature is reduced by 1 C 175 m 1 F 319 ft above 950 m 3 117 ft 40 C to 45 C 104 F to 113 F Maximum temperature is reduced by 1 C 125 m 1 F 228 ft above 950 m 3 117 ft Parti...

Page 131: ...ve contaminant levels measured at 50 relative humidity Copper coupon corrosion rate 300 Å month per Class G1 as defined by ANSI ISA71 04 1985 Silver coupon corrosion rate 200 Å month as defined by AHSRAE TC9 9 Expanded operating temperature NOTE When operating in the expanded temperature range system performance may be impacted NOTE When operating in the expanded temperature range ambient temperat...

Page 132: ...ed operating temperature restrictions Do not perform a cold startup below 5 C Install only 94 mm wide heat sinks Do not install more than 40 DIMMs The following do not support expanded operating temperature range PCIe SSD Express flash LRDIMMs 130 W or 120 W all core processors Non Dell qualified peripheral cards and or peripheral cards greater than 25 W 132 ...

Page 133: ...ales technical support or customer service issues Steps 1 Go to dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate service or support link based on your need Quick Resource Locator Use the Quick Resource Locator QRL to get immediate access to system information and how to v...

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Summary of Contents for PowerEdge M830

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Dell PowerEdge M830, Owner'S Manual, Page: 6 / 133

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Summary of Contents for PowerEdge M830

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