Dell PowerEdge 5160 Owner'S Manual Download Page 64

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Solving Problems

www

.dell.com | support.dell.com

A program stops responding

A program crashes repeatedly

NOTE:

Software usually includes installation instructions in its documentation or on a floppy disk or CD.

A program is designed for an earlier Windows operating system

A solid blue screen appears

THE

PROGRAM

—

Press <Ctrl><Shift><Esc> simultaneously.

Click

Applications

Click the program that is no longer responding.

Click

End Task

HECK

THE

SOFTWARE

DOCUMENTATION

—

If necessary, uninstall and then reinstall the program.

THE

ROGRAM

OMPATIBILITY

IZARD

—

The Program Compatibility Wizard configures a program so it runs in an environment similar to non-
Windows XP operating system environments.

Click the

Start

button, point to

All Programs

→

Accessories

, and then click

Program Compatibility

Wizard

In the welcome screen, click

Follow the instructions on the screen.

URN

THE

COMPUTER

OFF

—

If you are unable to get a response by pressing a key on your keyboard or

moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.

Summary of Contents for PowerEdge 5160

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell Inspiron 5160 Owner s Manual Model PP08L ...

Page 2: ... rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron AccessDirect Dell Precision Dell TravelLite Dimension OptiPlex Latitude TrueMobile DellNet PowerApp PowerEdge PowerConnect PowerVault and Axim are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks o...

Page 3: ...nternet 23 Setting Up Your Internet Connection 23 Setting Up a Printer 24 Printer Cable 24 Connecting a USB Printer 24 Power Protection Devices 25 Surge Protectors 25 Line Conditioners 26 Uninterruptible Power Supplies 26 3 Using a Battery Battery Performance 27 Checking the Battery Charge 28 Microsoft Windows Power Meter 28 Low Battery Warning 28 Charging the Battery 28 Removing a Battery 29 ...

Page 4: ...o Connection 33 Composite Video Connection 34 Enabling the Display Settings for a TV 36 5 Using the Keyboard and Touch Pad Dell AccessDirect Buttons 37 Button Functions 37 Reprogramming the Buttons 37 Numeric Keypad 38 Key Combinations 38 System Functions 38 Display Functions 38 Power Management 39 Speaker Functions 39 Microsoft Windows Logo Key Functions 39 Touch Pad 40 Customizing the Touch Pad ...

Page 5: ...cs 55 When to Use the Dell Diagnostics 55 Starting the Dell Diagnostics 55 Drive Problems 57 Optical drive problems 58 If you cannot eject the CD CD RW DVD or DVD RW drive tray 58 If you hear an unfamiliar scraping or grinding sound 58 Hard drive problems 59 E mail Modem and Internet Problems 59 Error Messages 60 IEEE 1394 Device Problems 61 Keyboard Problems 62 External Keyboard Problems 62 Unexp...

Page 6: ...0 No sound from headphones 71 Touch Pad or Mouse Problems 71 Video and Display Problems 72 If the display is blank 72 If the display is difficult to read 73 If only part of the display is readable 73 Drivers 73 What Is a Driver 73 Identifying Drivers 74 Reinstalling Drivers and Utilities 74 Resolving Software and Hardware Incompatibilities 75 Restoring Your Operating System 75 Using Microsoft Wind...

Page 7: ...e System Setup Program 98 Overview 98 Viewing the System Setup Screens 99 System Setup Screens 99 Commonly Used Options 99 Dell Technical Support Policy U S Only 101 Definition of Dell Installed Software and Peripherals 101 Definition of Third Party Software and Peripherals 101 Contacting Dell 101 Macrovision Product Notice 122 FCC Notices U S Only 122 Index 125 ...

Page 8: ...8 Contents ...

Page 9: ...ems How to remove and install parts Technical specifications How to contact Dell Inspiron Owner s Manual NOTE This document is available as a PDF at support dell com Warranty information Terms and conditions Safety instructions Regulatory information Ergonomics information End user license agreement Dell Product Information Guide NOTE This document is available as a PDF at support dell com ...

Page 10: ... Support 2 Click User and system guides and click User s guides 3 Click Dell Inspiron Help Service Tag and Express Service Code Microsoft Windows License Label Service Tag and Microsoft Windows License These labels are located on the bottom of your computer Use the Service Tag to identify your computer when you use support dell com or contact technical support Enter the Express Service Code to dir...

Page 11: ... customers Upgrades Upgrade information for components such as memory the hard drive and the operating system Customer Care Contact information order status warranty and repair information Downloads Drivers patches and software updates Reference Computer documentation product specifications and white papers How to use Windows XP Documentation for my computer Documentation for devices such as a mod...

Page 12: ...12 Finding Information w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 13: ...osed DISPLAY For more information about your display see Using the Display in the Dell Inspiron Help file To access the help file see page 10 display latch display speaker keyboard status lights keyboard device status lights touch pad speaker touch pad buttons power button Dell AccessDirect button ...

Page 14: ...keyboard includes a numeric keypad as well as the Microsoft Windows logo key For information on supported key combinations see page 38 SPEAKERS To adjust the volume of the integrated speakers use the key combinations see page 38 for volume control Turns on when the numeric keypad is enabled Turns on when Caps Lock is enabled Turns on when the scroll lock function is enabled 9 A ...

Page 15: ...and touch pad buttons provide the functionality of a mouse See page 40 for more information POWER BUTTON Press the power button to turn on the computer or to enter or exit a power management mode For more information see Power Management in the Dell Inspiron Help file To access the help file see page 10 NOTICE To avoid losing data turn off your computer by performing a Windows shutdown rather than...

Page 16: ... tools You can reprogram the button to launch a program of your choice For more information see page 37 Left Side View PC CARD SLOT Supports one PC Card such as a modem or network adapter For more information see Using PC Cards in the Dell Inspiron Help file To access the help file see page 10 AUDIO CONNECTORS OPTICAL DRIVE Accommodates a DVD drive a DVD RW R drive or DVD CD RW combo drive Attach ...

Page 17: ...he computer from overheating CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire NOTE The fan runs constantly and fan speed may vary depending on usage Fan noise is normal and does not indicate a probl...

Page 18: ...computer may look different than the connector in the following graphic AIR VENTS The computer uses an internal fan to create airflow through the vents which prevents the computer from overheating CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the ...

Page 19: ...th electrical outlets worldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage CAUTION Place the AC adapter in a ventilated area such as a desk top or on the floor when you use it to run the computer or to charge the battery Do not cover the AC a...

Page 20: ...ork connector Connects USB devices such as a mouse keyboard or printer Connects an external monitor For more information see Using the Display in the Dell Inspiron Help file To access the help file see page 10 Connect the telephone line to the modem connector For information on using the modem see the online modem documentation supplied with your computer Connects the computer to a network The lig...

Page 21: ... air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire NOTE The fan runs constantly and fan speed may vary depending on usage Fan noise is normal and does not indicate a problem with the fan or the computer BATTERY LATCH RELEASE Releases the battery See page 27 for instruction...

Page 22: ...22 A Tour of Your Computer w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 23: ...vide high speed Internet access through your local cable TV line If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an AOL or MSN connectio...

Page 24: ...ot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Setting Up a Printer NOTICE Complete the operating system setup before you connect a printer to the computer See the documentation that came with the printer for setup information including how to Obtain and install up...

Page 25: ...tions The level of protection is usually commensurate with the cost of the surge protector Some surge protector manufacturers include warranty coverage for certain types of damage Carefully read the device warranty when choosing a surge protector A device with a higher joule rating offers more protection Compare joule ratings to determine the relative effectiveness of different devices NOTICE Most...

Page 26: ...airly constant level Uninterruptible Power Supplies NOTICE Loss of power while data is being saved to the hard drive may result in data loss or file damage NOTE To ensure maximum battery operating time connect only your computer to a UPS Connect other devices such as a printer to a separate power strip that provides surge protection A UPS protects against power fluctuations and interruptions UPS d...

Page 27: ...the battery is used and the conditions under which it is used you may need to purchase a new battery during the life of your computer Operating time is significantly reduced when you perform operations including but not limited to the following Using DVD DVD R and CD RW drives Using wireless communications devices PC Cards or USB devices Using high brightness display settings 3D screen savers or o...

Page 28: ...s connected to an electrical outlet a icon appears Low Battery Warning NOTICE To avoid losing or corrupting data save your work immediately after a low battery warning Then connect the computer to an electrical outlet If the battery runs completely out of power hibernate mode begins automatically A pop up window warns you when the battery charge is approximately 90 percent depleted For more inform...

Page 29: ...er Problems on page 67 Removing a Battery CAUTION Before performing these procedures disconnect the modem from the telephone wall jack 1 Ensure that the computer is turned off or connected to an electrical outlet 2 Slide and hold the battery latch 3 Remove the battery Installing a Battery Slide the battery into the bay until the latch clicks Storing a Battery Remove the battery when you store your...

Page 30: ...30 Using a Battery w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 31: ...r of the window and then click RecordNow Help or RecordNow Tutorial How to Copy a CD or DVD NOTE If you have a DVD CD RW combo drive or DVD RW R drive and you experience recording problems check for available software patches at the Sonic support website at support sonic com Currently five DVD writable disc formats are available DVD R DVD RW DVD R DVD RW and DVD RAM The DVD writable drives install...

Page 32: ...DVD Rs can be used to permanently store large amounts of information After you create a DVD R disc you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process Use blank DVD RWs if you plan to erase rewrite or update information on that disc later Helpful Tips Use Microsoft Windows Explorer to drag and drop files to a CD R o...

Page 33: ... out adapter cable which is available from Dell The audio connector on the side of the computer enables you to connect the computer to your TV or audio device using a commercially available audio cable NOTE See the diagrams at the beginning of each subsection to help you determine which method of connection you should use When you finish connecting the video and audio cables between your computer ...

Page 34: ... Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device 6 Turn on the TV turn on any audio device that you connected if applicable and then turn on the computer 7 See Enabling the Display Settings for a TV on page 36 to ensure that the computer recognizes and works properly with the TV Composite Video Connection ...

Page 35: ...computer 3 Plug one end of the composite video cable in to the composite video input connector on the composite TV out adapter cable 4 Plug the other end of the composite video cable in to the composite video input connector on the TV composite TV out adapter cable composite video cable audio cable S video TV out connector S video connector composite TV out adapter cable composite video input conn...

Page 36: ...e Display Settings for a TV on page 36 to ensure that the computer recognizes and works properly with the TV Enabling the Display Settings for a TV NVIDIA Video Controller Card NOTE Ensure that you properly connect the TV before you enable the display settings 1 Click the Start button and click Control Panel 2 Under or pick a Control Panel icon click Display 3 Click the Settings tab and click Adva...

Page 37: ...es your default Internet browser 3 Launches www dell com is reprogrammable to launch a program of your choice 4 Opens your default e mail program is reprogrammable to launch a program of your choice Reprogramming the Buttons To change the reprogrammable button settings to find information on using the buttons or to change the button scheme to control CD or DVD player functions 1 Open the Control P...

Page 38: ...enable the keypad press Num Lk The light indicates that the keypad is active To disable the keypad press Num Lk again Key Combinations System Functions Display Functions Ctrl Shift Esc Opens the Task Manager window Fn F11 Enables and disables the numeric keypad Fn F12 Enables and disables the scroll lock Fn F8 Switches the video image to the next display option The options include the integrated d...

Page 39: ...p file for more information To access the help file see page 10 Fn Page Up Increases the volume of the integrated speakers and external speakers if attached Fn Page Dn Decreases the volume of the integrated speakers and external speakers if attached Fn End Enables and disables the integrated speakers and external speakers if attached Windows logo key and m Minimizes all open windows Windows logo k...

Page 40: ...nd tap down up down on the touch pad On the second down motion leave your finger on the touch pad and move the selected object by sliding your finger over the surface To double click an object position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch pad button twice Customizing the Touch Pad You can use the Mouse Properties window to disable the to...

Page 41: ... fit your computer To remove the blank see Removing a PC Card or Blank on page 41 Extended PC Cards An extended PC Card for example a wireless network adapter is longer than a standard PC Card and extends outside the computer Follow these precautions when using extended PC Cards Protect the exposed end of an installed card Striking the end of the card can damage the system board Always remove an e...

Page 42: ...ety instructions located in the Product Information Guide 1 Press in on the latch For some latches you must press the latch twice once to pop the latch out and then a second time to pop the card out 2 Remove the card or blank 3 Save a blank to use when no PC Card is installed in a slot Blanks protect unused slots from dust and other particles ...

Page 43: ...ollow the safety instructions located in the Product Information Guide To install a PC Card 1 Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up The latch may need to be in the in position before you insert the card 2 Slide the card into the slot until the card is completely seated in its connector If you encounter too much resistance do not for...

Page 44: ...44 Using PC Cards w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 45: ...a network cable connected to it To connect a network cable 1 Connect the network cable to the network adapter connector on the back of your computer NOTE Insert the cable until it clicks into place and then gently pull it to ensure that it is secure 2 Connect the other end of the network cable to a network connection device such as a network wall jack NOTE Do not use a network cable with a telepho...

Page 46: ... preparations 5 Return to the Network Setup Wizard and follow the instructions on the screen Connecting to a Wireless Local Area Network NOTE These networking instructions do not apply to cards with Bluetooth wireless technology or cellular products Determining Your Network Type NOTE Most wireless networks are of the infrastructure type Wireless networks fall into three categories infrastructure n...

Page 47: ... s guide for your wireless network card The user s guide is located on the Dell Support website at support dell com 1 Click the Start button click Control Panel and then click Switch to Classic View 2 Double click Network Connections 3 Click Wireless Network Connection The Wireless Network Connection icon is highlighted 4 Under Network Tasks in the left hand pane click Change settings of this conn...

Page 48: ...Up a Home and Office Network w w w d e l l c o m s u p p o r t d e l l c o m 5 Click the Wireless Networks tab NOTE The names of wireless networks that your computer can detect are listed under Available Networks ...

Page 49: ...ion tab does not give you the option to select WPA download the WPA wireless security update from the Microsoft support site 7 Enter the name of your network in the Network name SSID field 8 If you do not need to configure security settings go to step 9 If you choose to configure security settings optional go to Configuring Security Settings Optional on page 50 ...

Page 50: ...ons based on the security settings for your network Connecting to a Network with Wired Equivalent Protocol WEP Security Requirements Connecting to a Network with Wi Fi Protected Access WPA Security Requirements NOTE Network security settings are unique to your network Dell cannot provide this information Connecting to a Network With Wired Equivalent Protocol WEP Security Requirements 1 In the Pref...

Page 51: ...heck box and go to step 5 4 From the Data encryption drop down menu select WEP 5 If the wireless network does not require a network key such as a password go to step 9 6 Click to uncheck the The key is provided for me automatically check box 7 Enter the WEP network key in the Network key field 8 Enter the WEP network key again in the Confirm network key field NOTE Your computer can take up to 1 mi...

Page 52: ...otocols require that you know the network authentication and data encryption settings for your wireless network In addition your WPA protected network may require special settings such as a network key user name password and domain name 1 In the Preferred networks field click the name of your wireless network 2 Click Properties 3 From the Network Authentication drop down menu select your network a...

Page 53: ... Data encryption drop down menu select your data encryption type 5 If your wireless network requires a key enter it in the Network key field NOTE Your computer can take up to 1 minute to connect to the network 6 Click OK Your network setup is complete ...

Page 54: ...54 Setting Up a Home and Office Network w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 55: ...rical outlet 3 Turn on the computer When the DELL logo appears press F12 immediately NOTE If you cannot see anything on your display hold down the mute button and press the computer s power button to begin the Dell Diagnostics The computer automatically runs the Pre boot System Assessment If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Window...

Page 56: ...ct Dell see page 101 NOTE The Service Tag for your computer is located at the top of each test screen If you contact Dell technical support will ask for your Service Tag 3 If you run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Option Function Express Test Performs a quick test of devices This test typically takes...

Page 57: ...st in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test by changing the test settings ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the floppy CD or DVD drive is not listed perform a full scan ...

Page 58: ... a steady stream of data when writing If the stream is interrupted an error occurs Try closing all programs before you write to the CD DVD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD DVD RW DISC See the Dell Inspiron Help file see page 10 or search for the keyword standby in the Windows Help and Support Center for information on power management modes see page 11 CHANGE THE WRITE SP...

Page 59: ...FT OUTLOOK EXPRESS SECURITY SETTINGS If you cannot open your e mail attachments 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not allow attachments to remove the checkmark CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE Verify that the telephone line is connected to...

Page 60: ...s communicating with Windows If all commands receive responses the modem is operating properly ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service prov...

Page 61: ...bootable CD Insert a CD NOT ENOUGH MEMORY OR RESOURCES EXIT SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use OPERATING SYSTEM NOT FOUND Reinstall the hard drive see page 81 If the problem persists contact Dell see page 101 A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file Rem...

Page 62: ...indows recognizes the device IF YOU HAVE PROBLEMS WITH A DELL PROVIDED IEEE 1394 DEVICE IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL Contact Dell see page 101 or the IEEE 1394 device manufacturer CHECK THE KEYBOARD CABLE Shut down the computer Disconnect the keyboard cable and check it for damage and firmly reconnect the cable If you are using a keyboard extension cable disco...

Page 63: ...point to Programs point to Accessories and click Notepad 5 Type some characters on the external keyboard and verify that they appear on the display If the characters appear now but did not with the external keyboard you may have a defective external keyboard Contact Dell see page 101 DISABLE THE NUMERIC KEYPAD Press Num Lk to disable the numeric keypad if numbers are displayed instead of letters V...

Page 64: ... THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Fo...

Page 65: ...ACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU SCAN THE COMPUTER FOR SPYWARE If you are experiencing slow computer performance you frequently receive pop up advertisements or you are having problems connecting to the Internet your computer might be in...

Page 66: ...uter is successfully communicating with the memory Run the Dell Diagnostics see page 55 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules see page 83 to ensure that your computer is successfully communicating with the memory Ensure that you are following the memory installation guidelines see page 83 Run the Dell Diagnostics see page 55 CHECK THE NETWORK CABLE CONNECTOR Ensure that...

Page 67: ...L Contact the PC Card manufacturer CHECK THE POWER LIGHT When the power light is lit or blinking the computer has power If the power light is blinking the computer is in standby mode press the power button to exit standby mode If the light is off press the power button to turn on the computer CHARGE THE BATTERY The battery charge may be depleted 1 Reinstall the battery 2 Use the AC adapter to conn...

Page 68: ...ow 0 C 32 F the computer will not start up TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension c...

Page 69: ...R IS RECOGNIZED BY WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVER See the printer documentation fo...

Page 70: ...THE WINDOWS VOLUME CONTROL Double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Adjust the volume bass or treble controls to eliminate distortion ADJUST THE VOLUME USING KEYBOARD SHORTCUTS Press Fn End to disable mute or reenable the integrated speakers REINSTALL THE SOUND AUDIO DRIVER See Reinstalling Drivers an...

Page 71: ...adphone cable is securely inserted into the headphone connector see page 16 ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted CHECK THE TOUCH PAD SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjus...

Page 72: ...VER See Reinstalling Drivers and Utilities on page 74 CHECK THE BATTERY If you are using a battery to power your computer the battery charge may be depleted Connect the computer to an electrical outlet using the AC adapter and turn on the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the ...

Page 73: ... from the computer or external monitor ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights halogen lamps or other appliances ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button and then click Control Panel 2 Click the area you want to change or click the Disp...

Page 74: ...croll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver see Reinstalling Drivers and Utilities on page 74 Reinstalling Drivers and Utilities NOTICE The Dell Support website at support dell com provides approved drivers for Dell computer...

Page 75: ...se to the location to which you previously extracted the driver files 9 When the name of the appropriate driver appears click Next 10 Click Finish and restart your computer Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibi...

Page 76: ...w Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click System Restore 3 Follow the instructions on the screen Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver use Device Driver Rollback see page 76 to resolve the problem If that is unsuccessful then use System Restore NOTICE Before you restore the computer to a...

Page 77: ...es added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using PC Restore NOTICE Using PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your ...

Page 78: ...mputer was turned on 7 Click Next The System Restore screen appears and the computer restarts 8 After the computer restarts click OK Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Click the Start button and click Control Panel 2 Click Performance and Maintenan...

Page 79: ... screwdriver Flash BIOS update program CD Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click Turn Off Computer b In the Turn off computer window click Turn off The computer turns o...

Page 80: ...ctor pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Ensure that the work surface is flat and clean to prevent the computer cover from being scratched 2 Turn off your computer see page 79 NOTICE To disconnect a network cable first unpl...

Page 81: ...ons located in the Product Information Guide NOTICE To prevent data loss turn off your computer see page 79 before removing the hard drive Do not remove the hard drive while the computer is on in standby mode or in hibernate mode NOTICE Hard drives are extremely fragile even a slight bump can damage the drive NOTE Dell does not guarantee compatibility or provide support for hard drives from source...

Page 82: ...kaging See Protecting Against Electrostatic Discharge in the Product Information Guide 3 Slide the hard drive out of the computer 4 Remove the new drive from its packaging Save the original packaging for storing or shipping the hard drive NOTICE Use firm and even pressure to slide the drive into place If you use excessive force you may damage the connector 5 Slide the hard drive into the bay until...

Page 83: ... the memory supported by your computer Install only memory modules that are intended for your computer NOTE Memory modules purchased from Dell are covered under your computer warranty CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Follow the procedures in Before You Begin on page 79 2 Turn the computer over l...

Page 84: ...xisting module a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up b Remove the module from the connector 4 Ground yourself and install the new memory module NOTE If the memory module is not installed properly the computer may not boot properly No error message indicates this failure captive screw memory module cove...

Page 85: ...our computer and an electrical outlet 7 Turn on the computer As the computer boots it detects the additional memory and automatically updates the system configuration information To confirm the amount of memory installed in the computer click the Start button click Help and Support and then click Computer Information Modem If you ordered the optional modem at the same time that you ordered your co...

Page 86: ...tep 5 If you are replacing a modem remove the existing modem a Remove the screws securing the modem to the system board and set them aside b Pull straight up on the attached pull tab to lift the modem out of its connector on the system board and disconnect the modem cable 5 Connect the modem cable to the modem captive screw modem Mini PCI card cover modem cable connector modem cable pull tab screw...

Page 87: ... a 5 GHz Wireless LAN Mini PCI card If you are removing and or installing a 2 4 GHz 802 11b 802 11b g Mini PCI Card follow the instructions noted below Only products approved for use in your portable computer may be installed Approved Mini PCI Cards may be purchased only from Dell NOTE 2 4 GHz Wireless LAN PC Cards may be removed and installed by the user If you ordered a Mini PCI card with your c...

Page 88: ...of its connector NOTICE To avoid damaging the Mini PCI card never place cables on top of or under the card NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors and realign the card 5 Align the Mini PCI card with the connector at a 45 degree angle and press the Mini PCI card into the connector until you hear a click NOTICE To avoid damaging the Min...

Page 89: ...tical Drive 1 Complete the instructions in Before You Begin on page 79 2 Turn the computer over loosen the captive screw on the memory module cover and lift the cover away from the computer Mini PCI card Mini PCI card connector antenna cables captive screw memory module cover ...

Page 90: ...se the drive 5 Pull the drive out of the bay 6 Slide the new drive into the bay until the drive is fully seated 7 Replace the screw that you removed in step 3 8 Replace the memory module cover and tighten the captive screw Keyboard 1 Complete the instructions in Before You Begin on page 79 2 Use a small flat blade screwdriver to lift the notched right side edge of the hinge cover and pry the cover...

Page 91: ...Adding and Replacing Parts 91 3 Lift the hinge cover up and away from the hinges and bottom case 4 Remove the four keyboard screws hinge cover screws 4 keyboard ...

Page 92: ...oard from the bottom case NOTICE To avoid damage to the connector pins press the keyboard connector evenly into the interface connector on the system board and do not reverse the keyboard connector 8 Connect the keyboard connector of the replacement keyboard to the interface connector on the system board 9 Insert the four securing tabs on the keyboard into their respective slots in the palm rest a...

Page 93: ...s width 64 bits DRAM bus width 64 bits Microprocessor address bus width 32 bits PC Card CardBus controller TI PCI4510 PC Card connector supports one Type I or Type II card Cards supported 3 3 V and 5 V PC Card connector size 68 pins Data width maximum PCMCIA 16 bits CardBus 32 bits Memory Memory module connector two user accessible SODIMM sockets Memory module capacities 128 MB 256 MB and 512 MB M...

Page 94: ...RJ 45 connector optional in some countries S video TV out 7 pin mini DIN connector IEEE 1394 4 pin serial connector Communications Modem Type v 92 56K MDC Controller softmodem Interface internal AC 97 bus Network adapter 10 100 Ethernet LAN on system board Wireless internal Mini PCI Wi Fi and PC Card Bluetooth wireless support Video Video memory 32 MB or 64 MB LCD interface SPWG B Audio Audio type...

Page 95: ...ch 215 8 mm 8 5 inches 229 7 mm 9 inches Width 14 1 inch 15 inch 287 1 mm 11 3 inches 305 7 mm 12 inches Diagonal 14 1 inch 15 inch 359 16 mm 14 1 inches 380 1 mm 15 0 inches Maximum resolutions 1024 x 768 at 16 8 million colors XGA 1400 x 1050 at 16 8 million colors SXGA Operating angle 0 closed to 180 Viewing angles Horizontal XGA and SXGA 40 Vertical XGA and SXGA 10 30 Horizontal UltraSharp UXG...

Page 96: ...s table mode 240 cpi Size Width 64 88 mm 2 55 inch sensor active area Height 48 88 mm 1 92 inch rectangle Battery Type 8 cell smart lithium ion 65 WHr 12 cell smart lithium ion 96 WHr Dimensions Depth 122 5 mm 4 8 inches Height 19 2 mm 0 76 inch Width 147 5 mm 5 8 inches Weight 486 kg 1 07 lb 8 cell 0 615 kg 1 35 lb 12 cell Voltage 14 8 VDC Operating life Can be significantly reduced under certain...

Page 97: ...t 7 7 A maximum at 4 second pulse 6 7 A continuous Output power 130 W Rated output voltage 19 5 VDC Dimensions Height 36 mm 1 42 inches Width 65 mm 2 56 inches Length 169 5 mm 6 67 inches Weight with cables 0 75 kg 1 65 lb 1 lb and 10 6 oz Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Physical Height 14 1 inch display 43 7 mm 1 72 inches 15 inch display 46 5 mm 1 ...

Page 98: ... page 11 Weight With optical drive 12 cell battery and 14 1 inch display 3 48 kg 7 68 lb With optical drive 12 cell battery and 15 inch display 3 70 kg 8 15 lb Environmental Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity maximum Operating 10 to 90 noncondensing Storage 5 to 95 noncondensing Maximum vibration measured with Dell s Random Vibration P...

Page 99: ... highlight the item and see the Help area on the screen On each screen the system setup options are listed at the left To the right of each option is the setting or value for that option You can change settings that appear as white type on the screen Options or values that you cannot change because they are determined by the computer appear less bright The upper right corner of the screen displays...

Page 100: ... the list highlight the device and then press u or d not case sensitive to move the highlighted device up or down Boot sequence changes take effect as soon as you save the changes and exit system setup Performing a One Time Boot You can set a one time only boot sequence without entering system setup You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition o...

Page 101: ...rd Dell limited warranty for your computer However Dell also extends a parts replacement program to cover all nonstandard third party hardware components integrated through CFI for the duration of the com puter s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the co...

Page 102: ...onal Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Anguilla General Support toll free 800 335 0031 Antigua and Barbuda General Support 1 800 805 5924 Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Website www dell com ar E mail us_latin_services dell com E mail for deskt...

Page 103: ... Fax toll free 1 800 818 341 Austria Vienna International Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales 0820 240 530 00 Home Small Business Fax 0820 240 530 49 Home Small Business Customer Care 0820 240 530 14 Preferred Accounts Corporate Customer Care 0820 240 530 16 Home Small Business Technical Sup...

Page 104: ...al Support toll free 800 10 0238 Brazil International Access Code 00 Country Code 55 City Code 51 Website www dell com br Customer Support Technical Support 0800 90 3355 Technical Support Fax 51 481 5470 Customer Care Fax 51 481 5480 Sales 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Country Code 673 Customer Technical Support Penang Malaysia 604 633 4966 Cus...

Page 105: ...7 4096 Technical Support med large bus government toll free 1 800 387 5757 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales Extended Service Sales 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support toll free 1230 020 482...

Page 106: ... toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669...

Page 107: ...en_support dell com E mail Support servers Nordic_server_support dell com Technical Support 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican R...

Page 108: ...ional Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of France 04 99 75 40 01 Corporate Technical Suppor...

Page 109: ...hboard 06103 766 7000 Greece International Access Code 00 Country Code 30 Website support euro dell com E mail support euro dell com gr en emaildell Technical Support 00800 44 14 95 18 Gold Service Technical Support 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support ...

Page 110: ...Sales LCA 1600 33 8044 Sales Home and Small Business 1600 33 8046 Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Technical Support 1850 543 543 U K Technical Support dial within U K only 0870 908 0800 Home User Customer Care 01 204 4014 Small Business Customer Care 01 204 4014 U K Customer Care dial wit...

Page 111: ...stomer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and ...

Page 112: ...upport PDAs projectors printers routers toll free 0120 981 690 Technical Support outside of Japan PDAs projectors printers routers 81 44 556 3468 Faxbox Service 044 556 3490 24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales ...

Page 113: ...U S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 or 512 728 3772 Luxembourg International Access Code 00 Country Code 352 Website support euro dell com E mail tech_be dell com Technical Support Brussels Belgium 3420808075 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels B...

Page 114: ...es 50 81 8800 or 01 800 888 3355 Customer Service 001 877 384 8979 or 001 877 269 3383 Main 50 81 8800 or 01 800 888 3355 Montserrat General Support toll free 1 866 278 6822 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Website support euro dell com Technical Support 020 674 45 00 Technical Support Fax 020 674 ...

Page 115: ...Norway Lysaker International Access Code 00 Country Code 47 Website support euro dell com E mail Support portable computers nor_nbk_support dell com E mail Support desktop computers nor_support dell com E mail Support servers nordic_server_support dell com Technical Support 671 16882 Relational Customer Care 671 17514 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard...

Page 116: ... Rico General Support 1 800 805 7545 St Kitts and Nevis General Support toll free 1 877 441 4731 St Lucia General Support 1 800 882 1521 St Vincent and the Grenadines General Support toll free 1 877 270 4609 Singapore Singapore International Access Code 005 Country Code 65 Technical Support Dimension and Inspiron and Electronics Accessories toll free 1800 394 7430 Technical Support Optiplex Latitu...

Page 117: ...Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com E mail support euro dell com es es emaildell Home and Small Business Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Technical Support 902 100 130 Customer Care 902 115 236 Switchboard 91 ...

Page 118: ...Support 20 140 14 44 Technical Support Fax 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business 0844 811 411 Technical Support Corpor...

Page 119: ...7 Thailand International Access Code 001 Country Code 66 Technical Support Optiplex Latitude and Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 0600 09 Customer Service Penang Malaysia 604 633 4949 Sales toll free 0880 060 09 Trinidad Tobago General Support 1 800 805 8035 Turks and Caicos Islands General Support toll free 1 866 540 ...

Page 120: ... 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860 456 Home and Small...

Page 121: ...8965 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Printers and Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refu...

Page 122: ...stinguished by either an FCC ID number or the FCC logo your computer is considered to be a Class B digital device Once you have determined your computer s FCC classification read the appropriate FCC notice Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment This device complies with Part 15 of the FCC Ru...

Page 123: ... may cause interference with radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient or relocate...

Page 124: ...124 Appendix w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 125: ...rashes 63 64 restore to previous state 76 slow performance 60 65 specifications 93 stops responding 63 conflicts software and hardware incompatibilities 75 connecting audio device 33 TV 33 copying CDs general information 31 helpful tips 32 how to 31 copying DVDs general information 31 helpful tips 32 how to 31 D Dell support policy 101 support site 11 Dell Diagnostics 55 Dell Premier Support websi...

Page 126: ...ommended tools 79 turning off your computer 79 Internet connection about 23 options 23 setting up 23 IRQ conflicts 75 K keyboard description 14 numeric keypad 38 problems 62 replacing 90 shortcuts 38 system view 14 keyboard status lights description 14 system view 14 keypad numeric 38 L labels Microsoft Windows 10 Service Tag 10 M memory adding 83 removing 84 memory module cover description 21 sys...

Page 127: ...uter stops responding 63 conflicts 75 Dell Diagnostics 55 drives 57 DVD drive 58 error messages 59 60 hard drive 59 IEEE 1394 61 keyboard 62 lockups 63 network 66 optical drive 58 power 67 power light conditions 67 printer 68 program crashes 64 program stops responding 64 programs and Windows compatibility 64 restore to previous state 76 scanner 69 slow computer performance 60 65 software 63 65 pr...

Page 128: ...e Troubleshooter 75 Help and Support Center 11 restore to previous state 76 TV connecting 33 enabling display settings in Windows XP 36 U uninterruptible power supply See UPS UPS 25 USB connector description 20 system view 20 V video problems 72 video connector description 20 system view 20 volume adjusting 70 W warranty 9 Windows XP Device Driver Rollback 74 enabling display settings for a TV 36 ...

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