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Dell POWEREDGE 4300, Installation And Troubleshooting Manual

The Dell POWEREDGE 4300 is a state-of-the-art server that offers seamless performance and reliability. To help you get started with ease, we provide a comprehensive Installation Instructions Manual that you can download for free from our manualshive.com. This manual facilitates simple and efficient setup, ensuring optimal utilization of this remarkable product.

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Features of the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-1

When to Use the Dell Diagnostics  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-1

Starting the Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-2

How to Use the Dell Diagnostics  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-3

Confirming the System Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . .  5-4

How to Use the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-5

Main Menu Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-5

Run. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-5

seLect  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-6

Subtest. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-6

Run Under Subtest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-6

Select Under Subtest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-6

Options Under Subtest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-7

Test Limits Under Subtest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-7

About Under Subtest  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-7

Key-Help Under Subtest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-7

Quit Menu Under Subtest  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-7

Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-7

Number of Times to Repeat Test(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-8

Maximum Errors Allowed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-8

Pause for User Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-8

Output Device for Status Messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-9

Output Device for Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-9

Test Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-10

About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-10

Key-Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-10

Quit  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-10

Tests in the Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-10

Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-12

RAM Test Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-13

Subtests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-13

Why Run a RAM Test?  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-13

System Set Test Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-14

Subtests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-14

Why Run a System Set Test?  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-15

Video Test Group  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-16

Subtests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-16

Why Run a Video Test? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-17

Keyboard Test Group  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-17

Subtests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-17

Why Run a Keyboard Test? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-18

Summary of Contents for POWEREDGE 4300

Page 1: ... ZZZ GHOO FRP HOO 3RZHU GJH 6 VWHPV 167 7 21 1 7528 6 227 1 8 ...

Page 2: ...e registered trademarks Dell OpenManage is a trademark and DellWare is a registered service mark of Dell Computer Corporation Microsoft MS DOS and Windows NT are registered trademarks of Microsoft Corporation Pentium is a registered trademark of Intel Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their prod...

Page 3: ...orsyningskabel For at reducere risikoen for elektrisk stød bør en professionel servicetekniker frakoble alle strømforsyningskabler før systemet serviceres VAROITUS Tässä järjestelmässä voi olla useampi kuin yksi virtajohto Säh köiskuvaaran pienentämiseksi ammattitaitoisen huoltohenkilön on irrotettava kaikki virtajohdot ennen järjestelmän huoltamista ÀÍÍÀß ÑÈÑÒÅÌÀ ÌÎÆÅÒ ÈÌÅÒÜ ÍÅÑÊÎËÜÊÎ ÊÀÁÅËÅÉ ÝËÅ...

Page 4: ...re not located where they can be stepped on or tripped over Do not spill food or liquids on your computer If the computer gets wet consult Chapter 7 Checking Inside the Computer Do not push any objects into the openings of your computer Doing so can cause fire or electric shock by shorting out interior components Keep your computer away from radiators and heat sources Also do not block cooling ven...

Page 5: ...d your thighs level When sitting make sure the weight of your legs is on your feet and not on the front of your chair seat Adjust your chair s height or use a footrest if necessary to maintain proper posture Vary your work activities Try to organize your work so that you do not have to type for extended periods of time When you stop typing try to do things that use both hands monitor screen at or ...

Page 6: ...SXWHU While you work periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components In addition take note of these safety guidelines when appropriate When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking tabs if you are dis connec...

Page 7: ...nt damage from electrostatic discharge ESD When unpacking a static sensitive component from its shipping carton do not remove the component from the antistatic packing material until you are ready to install the component in your computer Just before unwrapping the antistatic packaging be sure to discharge static electricity from your body When transporting a sensitive component first place it in ...

Page 8: ...x ...

Page 9: ...hat the problems are software related or you are still having prob lems after testing the computer s hardware read Chapter 4 Finding Software Solutions For hardware related problems read Chapter 5 Running the Dell Diagnostics Chapter 6 Checking the Equipment and Chapter 7 Checking Inside the Com puter provide troubleshooting procedures for equipment connected to the input output I O panel of the c...

Page 10: ...ty The HP OpenView NNM SE 1 2 With Dell OpenManage HIP 3 2 User s Guide which describes the features requirements installation and basic operation of the server management software Refer to the software s online help for informa tion about the alert messages issued by the software You may also have one or more of the following documents NOTE Documentation updates are sometimes included with the sy...

Page 11: ...entions used throughout this document as visual cues for those elements Interface components are window titles button and icon names menu names and selections and other options that appear on the monitor screen or display They are presented in bold Example Click OK Keycaps the labeling that appears on the keys on a keyboard are enclosed in angle brackets Example Enter Key combinations are series o...

Page 12: ...nd may include one or more of the com mand s possible parameters Command lines are presented in the Courier New font Example GHO F P ILOH GRF Screen text is a message or text that you are instructed to type as part of a com mand referred to as a command line Screen text is presented in the Courier New font Example The following message appears on your screen 1R ERRW GHYLFH DYDLODEOH Example Type P...

Page 13: ...ystem Messages 3 1 System Beep Codes 3 9 Warning Messages 3 12 Diagnostics Messages 3 12 Alert Log Messages From the Dell OpenManage HIP Application 3 12 Front Panel Indicators 3 17 SCSI Hard Disk Drive Indicator Codes 3 18 Power Supply Indicators 3 19 KDSWHU LQGLQJ 6RIWZDUH 6ROXWLRQV Installing and Configuring Software 4 1 Using Software 4 2 Error Messages 4 2 Input Errors 4 2 Program Conflicts 4...

Page 14: ...out Under Subtest 5 7 Key Help Under Subtest 5 7 Quit Menu Under Subtest 5 7 Options 5 7 Number of Times to Repeat Test s 5 8 Maximum Errors Allowed 5 8 Pause for User Response 5 8 Output Device for Status Messages 5 9 Output Device for Error Messages 5 9 Test Limits 5 10 About 5 10 Key Help 5 10 Quit 5 10 Tests in the Dell Diagnostics 5 10 Error Messages 5 12 RAM Test Group 5 13 Subtests 5 13 Why...

Page 15: ...board 6 3 Troubleshooting I O Ports 6 4 Troubleshooting the Basic I O Functions 6 4 Troubleshooting a Parallel Printer 6 5 Troubleshooting a Serial I O Device 6 6 KDSWHU KHFNLQJ QVLGH WKH RPSXWHU Safety First For You and Your Computer 7 1 Computer Orientation 7 2 Removing and Replacing the Computer Cover 7 3 Using the Computer Cover Keylock 7 3 Removing the Computer Cover 7 3 Replacing the Compute...

Page 16: ...ng a SCSI Tape Drive 7 31 Troubleshooting SCSI Hard Disk Drives 7 34 KDSWHU QVWDOOLQJ 6 VWHP RDUG 2SWLRQV Expansion Cards 8 2 Choosing an Expansion Slot 8 4 Installing an Expansion Card 8 4 Removing an Expansion Card 8 7 Adding Memory 8 8 Memory Upgrade Kits 8 8 DIMM Installation Guidelines 8 8 Performing a Memory Upgrade 8 10 Installing DIMMs 8 11 Removing DIMMs 8 12 Upgrading the Microprocessor ...

Page 17: ...rive Configuration 10 3 Partitioning and Formatting SCSI Hard Disk Drives 10 3 Formatting High Capacity SCSI Hard Disk Drives 10 3 Installing and Removing SCSI Hard Disk Drives 10 4 Hot Pluggable SCSI Hard Disk Drives 10 4 Indicator Codes for Hot Pluggable SCSI Hard Disk Drives 10 4 Installing a SCSI Hard Disk Drive 10 5 Removing a SCSI Hard Disk Drive 10 7 Installing a Dell Host Adapter Card 10 7...

Page 18: ...ode Screen A 5 320 x 200 16 Color Graphics Mode Screen A 5 640 x 200 16 Color Graphics Mode Screen A 6 640 x 350 16 Color Graphics Mode Screen A 6 640 x 480 2 Color Graphics Mode Screen A 6 640 x 480 16 Color Graphics Mode Screen A 6 320 x 200 256 Color Graphics Mode Screen A 6 640 x 480 256 Color Graphics Mode Screen A 6 800 x 600 16 Color Graphics Mode Screen A 6 800 x 600 256 Color Graphics Mod...

Page 19: ...stem Right Side View 7 10 Figure 7 8 Power Supply Features 7 14 Figure 7 9 Removing the Power Supply 7 15 Figure 7 10 Removing a Cooling Fan in the Two Fan Assembly 7 19 Figure 7 11 Removing the Three Fan Assembly 7 20 Figure 8 1 System Board Features 8 2 Figure 8 2 Expansion Cards 8 3 Figure 8 3 Expansion Card Connectors 8 4 Figure 8 4 Installing an Expansion Card 8 6 Figure 8 5 DIMM Sockets 8 9 ...

Page 20: ... PSPB Onto the PSPB Tray C 3 Figure C 3 Optional PSPB C 4 7DEOHV Table 2 1 Boot Routine Indications 2 6 Table 3 1 System Messages 3 2 Table 3 2 System Beep Codes 3 9 Table 3 3 Dell OpenManage HIP Application Alert Log Messages 3 13 Table 3 4 SCSI Hard Disk Drive Indicator Patterns 3 19 Table 4 1 IRQ Line Assignment Defaults 4 3 Table 5 1 Options Parameters 5 8 Table 5 2 Dell Diagnostics Tests 5 11...

Page 21: ...ws easy access to the system board for performing processor and memory upgrades The Dell designed small com puter system interface SCSI backplane board and hard disk drive carriers eliminate the extensive cabling and drive configuration usually required for a SCSI subsystem The plastic drive rails attached to devices mounted in the external drive bays allow you to remove these devices without remo...

Page 22: ...1 2 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide ...

Page 23: ...n a troubleshooting procedure perform the operation that caused the problem DFNLQJ 8S LOHV If the system is behaving erratically back up the files immediately See the documen tation that came with the operating system for instructions on how to back up the files DVLF KHFNV The following procedure leads you through the checks necessary to solve some basic computer problems 1 Was an alert message is...

Page 24: ...ter in this chapter Did the computer system complete the boot routine Yes Go to step 5 No A serious malfunction may have occurred Go to Chapter 11 Getting Help 5 Did you receive a system message or beep code Yes Go to Chapter 3 Messages and Codes No Go to step 6 6 Verify the settings in the System Setup program as explained in The System Setup Program found later in this chapter Is the problem res...

Page 25: ...ck of all the switches controls and cable connections can easily solve these problems Figure 2 1 shows the back panel connections on the computer Figure 2 2 shows the front panel controls and indicators on the computer LJXUH DFN 3DQHO HDWXUHV parallel port connector serial port 2 connector keyboard connector serial port 1 connector video connector server management bus connectors 2 SCSI connector ...

Page 26: ... electrical outlets 2 If the computer is connected to a power strip turn the power strip off and then on again Is the power strip receiving power Yes Go to step 5 No Go to step 3 3 Plug the power strip into another electrical outlet Is the power strip receiving power Yes The original electrical outlet probably does not function Use a different elec trical outlet No Go to step 4 power switch power ...

Page 27: ...ions were loose You have fixed the problem No Go to step 7 7 Is the monitor operating properly Yes Go to step 8 No Go to Troubleshooting the Monitor in Chapter 6 8 Is the keyboard operating properly Yes Go to step 9 No Go to Troubleshooting the Keyboard in Chapter 6 9 Are the mouse and printer operating properly Yes Continue with Look and Listen found next in this chapter No Go to Troubleshooting ...

Page 28: ... up see Troubleshooting the Diskette Drive Sub system in Chapter 7 The hard disk drive activity indicators The hard disk drive activity indicators should quickly flash on and off when you access data on the hard disk drives On a system running the Microsoft Windows NT operating system you can test the drive by opening Windows Explorer and clicking the icon for drive C If the hard disk drive access...

Page 29: ...n the System Setup program To correct this problem enter the System Setup program correct the corresponding System Setup setting and reboot the sys tem See Chapter 4 Using the System Setup Program in the User s Guide for detailed instructions on using the System Setup program 7KH 5HVRXUFH RQILJXUDWLRQ 8WLOLW If you are experiencing problems with the system you may have a conflict between the infor...

Page 30: ...2 8 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide ...

Page 31: ...This chapter describes each type of message and lists the possible causes and actions you can take to resolve any problems indicated by a message To determine what type of message you have received read the following sections 6 VWHP 0HVVDJHV System messages alert you to a possible operating system problem or to a conflict between the software and hardware Table 3 1 lists the system messages that c...

Page 32: ... IDLOHG Faulty diskette tape drive subsystem or hard disk drive subsystem defec tive system board Replace the system board See Chapter 11 Getting Help for instructions on obtaining technical assistance DWD HUURU Faulty diskette diskette drive or hard disk drive Replace the diskette diskette drive or hard disk drive HFUHDVLQJ DYDLODEOH PHPRU Faulty or improperly seated DIMM or defec tive system boa...

Page 33: ...the system If the problem persists see Chapter 11 Getting Help for instruc tions on obtaining technical assistance DWH IDLOXUH Faulty keyboard control ler defective system board Replace the system board See Chapter 11 Getting Help for instructions on obtaining technical assistance HQHUDO IDLOXUH Operating system cor rupted or not installed properly Reinstall the operating system DUG GLVN FRQWUROOH...

Page 34: ...ng Sys tem Board Options If the problem persists replace the expansion card H ERDUG FORFN OLQH IDLOXUH H ERDUG IDLOXUH Keyboard cable connec tor loose or improperly connected defective keyboard or defective keyboard mouse control ler defective system board Check the keyboard cable con nection Replace the keyboard If the problem persists replace the system board See Chapter 11 Getting Help for inst...

Page 35: ...start the application 0HPRU SDULW LQWHUUXSW DW DGGUHVV Faulty or improperly seated DIMM Remove and reseat the DIMMs If the problem per sists replace the DIMMs See Adding Memory in Chapter 8 for instructions on installing or removing DIMMs 0HPRU WHVWV WHUPLQDWHG E NH VWURNH POST memory test ter minated by pressing spacebar No action is required 1R ERRW GHYLFH DYDLODEOH Faulty diskette diskette tape...

Page 36: ...l power sup plies are required for current system configuration Reduce amount of memory in system or upgrade the sys tem by adding a PSPB and additional power supplies 2QO RQH PLFUR SURFHVVRU LV DOORZHG ZLWK RQH SRZHU VXSSO Additional power sup plies are required for current system configuration Remove the secondary micro processor or upgrade the system by adding a PSPB and additional power suppli...

Page 37: ...d or faulty Reinstall the expansion cards see Chapter 8 Installing Sys tem Board Options If the problem persists replace the expansion card 6HFWRU QRW IRXQG Defective sectors on dis kette or hard disk drive Replace the diskette or hard disk drive 6HHN HUURU Defective sectors on dis kette or hard disk drive Replace the diskette or hard disk drive 6HHN RSHUDWLRQ IDLOHG Faulty diskette or hard disk d...

Page 38: ...emory in Chapter 8 for instructions on installing or removing DIMMs If the prob lem still persists replace the system board See Chapter 11 Getting Help for instruc tions on obtaining technical assistance 8QVXSSRUWHG 38 GHWHFWHG LQ 6 27 Q Microprocessor not sup ported by system Install a correct version of the microprocessor in the specified microprocessor connector See Chapter 8 Installing System ...

Page 39: ...r 11 Getting Help for instructions on obtaining technical assistance 7DEOH 6 VWHP HHS RGHV RGH DXVH RUUHFWLYH FWLRQ 1 1 3 NVRAM write read failure Replace the system board See Chapter 11 Getting Help for instructions on obtain ing technical assistance 1 1 4 BIOS checksum failure This fatal error usually requires that you replace the BIOS firmware See Chapter 11 Getting Help for instructions on obt...

Page 40: ...register failure Master interrupt mask register failure Slave interrupt mask register failure Replace the system board See Chapter 11 Getting Help for instructions on obtain ing technical assistance 3 2 4 Keyboard controller test failure Check the keyboard cable and connector for proper connection If the problem per sists run the Keyboard Test Group in the Dell Diagnostics to determine whether the...

Page 41: ...mproperly seated DIMM Remove and reseat the DIMMs If the problem persists replace the DIMMs See Adding Memory in Chapter 8 for instruc tions on installing or removing DIMMs 4 3 3 Defective system board Replace the system board See Chapter 11 Getting Help for instructions on obtain ing technical assistance 4 3 4 Time of day clock stopped Replace the battery see Chapter 8 Installing System Board Opt...

Page 42: ...p and then follow the instructions in that chapter for obtaining technical assistance OHUW RJ 0HVVDJHV URP WKH HOO 2SHQ0DQDJH 3 SSOLFDWLRQ The Dell OpenManage Hardware Instrumentation Package HIP server management application generates alert messages that appear in the Simple Network Manage ment Protocol SNMP trap log file To see the trap log select any enterprise under the SNMP trap log icon More...

Page 43: ...sure the system chassis is closed XUUHQW VHQVRU GHWHFWHG D IDLOXUH The system power con sumption is exceeding power supply capacity The power supply name is provided Verify that all of the expansion cards in the system are functioning properly Verify that the load requirements of the hardware configured in the system do not exceed the capacity of the power supply or supplies XUUHQW VHQVRU ZDUQLQJ ...

Page 44: ...fied server has exceeded the user settable warning thresholds If possible the chassis number and fan number are provided Check for a possible blockage of or in adequate ventilation around the fan If the fan is not blocked and venti lation is adequate check fan connections If the problem is still not resolved see Chapter 11 Getting Help for instructions on obtaining technical assistance PHPRU IDXOW...

Page 45: ...power utiliza tion warning threshold has been exceeded The system will function nor mally in this configuration and is still redundant Check to see whether the power supply indica tors show a power supply failure Make sure that the latch switch on each power supply is enabled Make certain that each connection to the power source is secure Check the power utilization warning thresholds to verify th...

Page 46: ...elp for instructions on obtaining technical assistance 9ROWDJH VHQVRU GHWHFWHG D IDLOXUH A failure has occurred with the system power supply or voltage probe s on the system board If possible the chassis num ber and probe number are provided Check the power supply and backplane board con nections If the power supply is connected properly see Chapter 11 Getting Help for instructions on obtaining te...

Page 47: ...roperly and the temperature is within bounds It blinks amber when a fan failure is detected or temperature is out of bounds The power supply status indicator lights green when the power supply is operat ing normally It blinks amber if a fault is detected with any of the power supplies or any system voltages LJXUH URQW 3DQHO QGLFDWRUV power supply status indicator fan temperature status indicator ...

Page 48: ...drive events occur in the system For example in the event of a hard disk drive failure the drive failed pattern appears After the drive is selected for removal the drive being prepared for removal pattern appears fol lowed by the drive ready for insertion or removal pattern After the replacement drive is installed the drive being prepared for operation pattern appears followed by the drive online ...

Page 49: ...being prepared for removal The three drive status indicators flash sequentially Drive ready for insertion or removal All three drive status indicators are off Drive being prepared for operation The drive online indicator is on The drive activity light may flash briefly Drive bay empty All three drive status indicators are off Drive predicted failure The drive online indicator is on The drive failu...

Page 50: ...3 20 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide ...

Page 51: ...d troubleshooting information on a particular program see the documentation that accompanied the software or consult the support service for the software QVWDOOLQJ DQG RQILJXULQJ 6RIWZDUH You should use virus scanning software to check newly acquired programs and files for viruses before installing the programs on the computer s hard disk drive Viruses which are pieces of code that can replicate t...

Page 52: ...s pressed at the wrong time a program may give you unexpected results See the documentation that came with the application to make sure that the values or characters you are entering are valid Make sure that the operating environment is set up to accommodate the programs you use Keep in mind that whenever you change the parameters of the computer s operating environment you may affect the successf...

Page 53: ...IRQ2 Used by interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Used by serial port 2 COM2 and COM4 IRQ4 Used by serial port 1 COM1 and COM3 IRQ5 Available unless used by a secondary parallel port IRQ6 Used by the diskette drive controller IRQ7 Used by the primary parallel port IRQ8 Used by the RTC IRQ9 Used for power management functions IRQ10 Available IRQ11 Available IRQ12 Used by the PS ...

Page 54: ...4 4 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide ...

Page 55: ...est groups or subtests You can also control the sequence in which the tests are run The diagnostic test groups or subtests also have these helpful features Options that let you run tests individually or collectively An option that allows you to choose the number of times a test group or subtest is repeated The ability to display or print test results or to save them in a file Options to temporaril...

Page 56: ...r Assistant option to create this diskette 2 Boot the system from the diagnostics diskette If the system fails to boot see Chapter 11 Getting Help for instructions on obtaining technical assistance NOTE Before you read the rest of this chapter you may want to start the Dell Diag nostics so you can see it on the screen of the monitor When you start the diagnostics the Dell logo screen appears follo...

Page 57: ...he left side of the screen the Available Test Groups area lists the diagnos tic test groups in the order they will run if you select All under the Run submenu Press the up or down arrow key to highlight a test group On the right side of the screen the System Configuration area lists the com puter s current hardware settings Two lines at the bottom of the screen make up the Main Menu area The first...

Page 58: ... of the microprocessor the video controller the keyboard con troller and other key components Basic input output system BIOS configuration information temporarily saved in RAM 5 0 6 VWHP 6HW 9LGHR H ERDUG 0RXVH LVNHWWH ULYHV 6HULDO QIUDUHG 3RUWV 3DUDOOHO 3RUWV 6 6 HYLFHV 2WKHU NOTE The options displayed on the screen should reflect the hardware configuration of the computer system Dell Computer Co...

Page 59: ...e About option and press Enter After reading the information press Esc to return to the previous screen 0DLQ 0HQX 2SWLRQV Eight options are listed in the Main Menu of the diagnostics main screen Run seLect Subtest Options Test Limits About Key Help and Quit An additional option Display the Run Menu returns you to the DIAGNOSTICS menu shown in Figure 5 1 NOTE Before running any test groups or subte...

Page 60: ...s select Clear All Key Help displays a list of key controls available for the particular option you have chosen Quit Menu returns you to the previous menu 6XEWHVW Most of the test groups consist of several subtests Use the Subtest option to select individual subtests within the test group s When you select Subtest many of the same options as those on the Main Menu are displayed Run Select Options ...

Page 61: ...e Main Menu For information on this option see Options found later in this chapter 7HVW LPLWV 8QGHU 6XEWHVW Test Limits in the Subtest menu functions the same way as the Test Limits option in the Main Menu For information on this option see Test Limits found later in this chapter ERXW 8QGHU 6XEWHVW About in the Subtest menu displays information about the highlighted subtest H HOS 8QGHU 6XEWHVW Key...

Page 62: ...iskette is required The maximum error limit is reached If Pause for User Response is set to No the diagnostics ignores some subtests that require your interaction certain subtests can run only if this option is set to Yes 7DEOH 2SWLRQV 3DUDPHWHUV 3DUDPHWHU 3RVVLEOH 9DOXHV Number of Times to Repeat Test s 0001 through 9999 or 0000 which loops indefinitely until you press Ctrl Break The default is 1...

Page 63: ...r on the screen After running particular diagnostic tests and viewing the status messages generated by the tests in the result file you can erase the contents of the file so that it is clear for the next set of messages generated Otherwise the next messages are added at the end of the previous ones in the file 2XWSXW HYLFH IRU UURU 0HVVDJHV Ordinarily all error messages appear only on the screen O...

Page 64: ...In contrast to set limits for the Serial Infrared Ports test group you use the Spacebar to toggle between Yes and No After you are satisfied with the limits return to the main screen of the diagnostics by pressing Esc The values you selected under Test Limits remain in effect for all the test groups or subtests you run unless you change them However the values are reset to their defaults when you ...

Page 65: ... Test Coprocessor Calculation Test Coprocessor Duty Cycle Test Coprocessor Error Exception Test Multiprocessor Test Tests the system board s sup port chips DMA controller computer timer NVRAM speaker controller and cache as appropriate Tests the math coprocessor that is internal to the microprocessor For systems with multi processors confirms that the secondary microprocessor is operational Video ...

Page 66: ...Parallel Ports Parallel Internal Test Parallel External Loopback Test Parallel External Interrupt Test Parallel Printer Pattern Test Tests the components through which peripherals that use the parallel port such as printers and communica tions devices send and receive data SCSI Devices Internal Diagnostic Seek Test Read Test Write Test Audio Output Test Eject Removable Media Display Information Te...

Page 67: ...hat verifies the ability of the memory subsystem to detect errors A refresh check to verify that the dynamic RAM DRAM is being recharged properly The Cache Memory Test confirms the functionality of the computer s cache control ler chip and the cache memory K 5XQ D 5 0 7HVW Faulty memory can cause a variety of problems that may not appear to be happening in RAM If the computer is displaying one or ...

Page 68: ...ect opera tion of its page and channel registers by writing patterns to the registers Real Time Clock Test Confirms the functionality and accuracy of the computer s real time clock RTC System Timers Test Checks the timers used by the microprocessor for event counting frequency generation and other functions Only the functions that can be activated by soft ware are tested Interrupt Controller Test ...

Page 69: ...the software itself is not at fault You can confirm that the software is functioning properly by moving it to another computer and running it there An option card you previously accessed can no longer be accessed You get a parity error or page fault failure any error message that contains the word s parity or page fault at any time during operation These errors are usually accompanied by a referen...

Page 70: ... 6XEWHVWV The eight subtests in the Video test group and the video functions they test follow Video Memory Test Checks the read write capability of video memory in various video modes Video Hardware Test Checks the cursor registers and the horizontal and vertical retrace bit registers in the video controller Text Mode Character Test Checks the video subsystem s ability to present data in text mode...

Page 71: ... all of the subtests in the Video test group If the alignment of text or images is off regardless of the program you are run ning run the Text Mode Character Test Text Mode Pages Test and Graphics Mode Test If you have a color monitor or a program that runs in color but the color is inter mittent or not displayed at all run the Text Mode Color Test Color Palettes Test and Solid Colors Test If the ...

Page 72: ... should be sure to clear them out of the computer s memory before running a subtest in the Keyboard test group Clear them from memory by rebooting the computer from the diagnostics diskette When these possibilities have been eliminated and if the following symptoms occur you should run one or more of the subtests in the Keyboard test group When you press a key the character represented by that key...

Page 73: ...rives test group allow you to test 3 5 inch diskette drives of all capacities 6XEWHVWV The four diskette drive subtests in the Diskette Drives test group and the drive func tions they test follow Change Line Test Checks for bent pins on the diskette drive controller and for defective lines on the diskette cable Seek Test Checks the drive s ability to search for a specified track on the diskette an...

Page 74: ...ic test for the actual peripheral attached to each port NOTES With certain modems installed the subtests in the Serial Infrared Ports test group may fail because the modem appears to the diagnostics as a serial or infrared port but it cannot be tested as a serial or infrared port If a modem is installed and one of the subtests in the Serial Infrared Ports test group fails remove the modem and run ...

Page 75: ... to troubleshoot the device and confirm that it is working properly After you eliminate incorrect system configuration information settings peripheral malfunctions and software errors as potential causes of port problems you can run the subtests in the Serial Infrared Ports test group to check the hardware Although the following symptoms can be caused by faulty peripherals or software errors they ...

Page 76: ...e printer if a printer is connected K 5XQ D 3DUDOOHO 3RUWV 7HVW If the diagnostics does not recognize the computer s parallel port enter the System Setup program and check the Parallel Port option to see if the port has been disabled See Chapter 4 Using the System Setup Program in the User s Guide for instruc tions The subtests in the Parallel Ports test group cannot test a port unless it is enabl...

Page 77: ...heck the functionality of up to four small computer system interface SCSI host adapters and all the SCSI devices attached to them NOTES Before conducting these subtests on CD ROM drives insert a CD with audio and data tracks such as a multimedia CD into each CD ROM drive All of the subtests except for the Audio Output Test require a CD with data tracks The Audio Output Test requires a CD with audi...

Page 78: ... disk drives have a small amount of space that is not usable The hard disk drive keeps a record of this space so that the computer will not attempt to use it Identification of unusable disk space unless it is an unusu ally large amount over 5 percent of the possible total should not be regarded as a cause for testing the hard disk drive These are the most common symptoms that might prompt you to t...

Page 79: ...SM backplane sensors The test reports which sensor caused the alert the failure value and the accept able range the value exceeded ESM PSPB Sensor Test Lists the system alerts that have been recorded by the ESM sensors on the optional PSPB The test reports which sensor caused the alert the failure value and the acceptable range the value exceeded ESM Intrusion State Test Reports whether the intrus...

Page 80: ...5 26 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide ...

Page 81: ...rocedure perform the operation that caused the problem 7URXEOHVKRRWLQJ WKH 0RQLWRU Troubleshooting video problems involves determining which of the following is the source of the problem Monitor and monitor interface cable Video memory Video logic of the computer or a video expansion card If information on the monitor screen is displayed incorrectly or not at all complete the following steps to so...

Page 82: ...nostics Most of the tests in the Video test group require you to respond before the diagnostics continues with the next test Did the tests run successfully Yes You have fixed the problem or the problem is software related For informa tion about installing video drivers see Chapter 2 Using the Dell Server Assistant CD in the User s Guide No Go to step 6 6 Turn off the system and disconnect it from ...

Page 83: ...uter s back panel and plug in a working keyboard Is the problem resolved Yes The keyboard must be replaced See Chapter 11 Getting Help for instruc tions on obtaining technical assistance No Go to step 3 3 Run the Keyboard test group in the Dell Diagnostics See Chapter 5 Running the Dell Diagnostics Can you use the keyboard to select the Keyboard test group Yes Go to step 4 No Go to step 5 4 Did th...

Page 84: ...rogram Incorrect settings in the system s configuration files Faulty I O port logic on the system board NOTE With certain modems installed subtests in the Serial Port test group may fail because the modem appears to the diagnostics as a serial port but it cannot be tested as a serial port If you have a modem installed and you experience a serial port test failure remove the modem and run the diagn...

Page 85: ... test group test the basic functions of the system board s I O port logic Also if a parallel printer is connected to the parallel port the Parallel Ports test group tests the communi cations link between the system board s I O port logic and the printer Did the tests run successfully Yes Go to step 6 No See Chapter 11 Getting Help for instructions on obtaining technical assistance 6 If the problem...

Page 86: ...essfully Yes You have fixed the problem No See Chapter 11 Getting Help for instructions on obtaining technical assistance 7URXEOHVKRRWLQJ D 6HULDO 2 HYLFH If the procedure in Troubleshooting the Basic I O Functions found earlier in this chapter indicates that the problem is with a device connected to one of the serial ports follow these steps 1 Turn off the computer and any peripheral devices conn...

Page 87: ...ep 5 5 Turn off the computer and the serial device and swap the device with a compara ble working device For example if the serial mouse has a problem swap it with a serial mouse that you know is working properly 6 Turn on the computer and the serial device Is the problem resolved Yes The serial device must be replaced See Chapter 11 Getting Help for instructions on obtaining technical assistance ...

Page 88: ...6 8 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide ...

Page 89: ...solved in a troubleshooting procedure perform the operation that caused the problem 6DIHW LUVW RU RX DQG RXU RPSXWHU The procedures in this guide require that you remove the cover and work inside the computer While working inside the computer do not attempt to service the com puter except as explained in this guide and elsewhere in Dell documentation Always follow the instructions closely Working ...

Page 90: ...e computer peripherals and power supplies from their elec trical outlets Also disconnect any telephone or telecommunication lines from the computer Doing so reduces the potential for personal injury or shock 5 While you work periodically touch an unpainted metal surface on the com puter chassis to dissipate any static electricity that might harm internal components 6 Never place conductive objects...

Page 91: ...on denoted by the square icon allows access to the expansion card compartment through the expansion card door The unlocked position denoted by the open lock icon enables the computer cover to be removed The locked position denoted by the lock icon locks both the computer cover and the expansion card access door 5HPRYLQJ WKH RPSXWHU RYHU Use the following procedure to remove the computer cover 1 Ob...

Page 92: ...J WKH RPSXWHU RYHU Use the following procedure to replace the computer cover 1 Check all cable connections especially those that might have come loose during your work Fold cables out of the way so that they do not catch on the computer cover 87 21 0DNH VXUH WKDW WKHUH DUH QR FDEOHV RU FDEOH FRQQHFWRUV O LQJ RQ WKH WRS GLVNHWWH GULYH LQ WKH XSSHU GULYH FDJH RUHLJQ REMHFWV RQ WRS RI WKH GULYH FDQ L...

Page 93: ...the keylock to the locked position 5HPRYLQJ WKH URQW H HO Use the following procedure to remove the front bezel of the computer 1 Remove the computer cover See Removing the Computer Cover found earlier in this chapter 2 With your fingertips gently pry loose the four tabs along the right edge of the bezel and disengage the three clips on the opposite edge from the chassis see Figure 7 3 3 Rotate th...

Page 94: ... requires disassembly of various components depending on the task that you need to perform The following sections describe how to disassemble computer components to access the Peripheral Component Intercon nect PCI and Industry Standard Architecture ISA expansion cards microprocessors or memory module system board SCSI backplane board and PSPB FFHVVLQJ WKH SDQVLRQ DUGV The PowerEdge 4300 system pr...

Page 95: ...support panel turn the thumbscrews on the left side of the panel rotate the panel outward slightly lift the hinge side of the panel to clear the tabs from the hinge slots and remove the panel To access the system board you must remove all expansion cards in addition to the support panel For instructions on removing the expansion cards see Removing an Expansion Card in Chapter 8 expansion card acce...

Page 96: ...n the system board tray to the service position see Figure 7 6 To open the system board tray release the tray latch at the lower back corner of the tray and pull the tray open to the first slide posi tion To remove the tray completely pull the tray slightly outward or upward if the system is mounted horizontally to clear the slide catch and then pull the tray out of the chassis thumbscrews 2 suppo...

Page 97: ... the chassis holds the computer s control circuitry and other electronic components Some hardware options are installed directly on the system board The external drive bays provide space for up to three half height 5 25 inch drives typically CD ROM drives or tape drives The diskette drive bay holds a 3 5 inch diskette drive The hard disk drive bays provide space for up to six 1 6 inch or 1 inch SC...

Page 98: ...system board or on an expansion card For SCSI devices interface cables connect externally accessible SCSI devices and the SCSI backplane board to a SCSI host adapter either on the system board or on an expansion card For more information see Chapter 9 Installing Drives in the External Bays and Chapter 10 Installing Hard Disk Drives During an installation or troubleshooting procedure you may be req...

Page 99: ...turer for instructions If the computer gets wet complete the following steps 87 21 6HH 3URWHFWLQJ JDLQVW OHFWURVWDWLF LVFKDUJHµ LQ WKH VDIHW LQVWUXF WLRQV DW WKH IURQW RI WKLV JXLGH 1 Turn off the system including any attached peripherals and disconnect the sys tem from the electrical outlet Remove the computer cover See Removing the Computer Cover found earlier in this chapter 2 Let the computer ...

Page 100: ...ng any attached peripherals and disconnect the sys tem from its electrical outlet 87 21 6HH 3URWHFWLQJ JDLQVW OHFWURVWDWLF LVFKDUJHµ LQ WKH VDIHW LQVWUXFWLRQV DW WKH IURQW RI WKLV JXLGH 2 Remove the computer cover See Removing the Computer Cover found earlier in this chapter 3 Check all the board and card connections in the computer Check the following connections Expansion card connections to the...

Page 101: ...ter 3 If an expansion card blocks your access to the battery remove the expansion card See Removing an Expansion Card in Chapter 8 for instructions 4 Check the connection of the coin cell battery to the system board Is the battery firmly installed in the battery socket on the system board Yes Go to step 6 No Go to step 5 5 Reseat the battery in its socket Is the problem resolved Yes The battery wa...

Page 102: ...redundant power supplies and a PSPB 7URXEOHVKRRWLQJ D 5HGXQGDQW 3RZHU 6XSSO The two indicators on the back of each power supply see Figure 7 8 signal the status of the power supply If the red power supply fault indicator lights up the power supply should be replaced as described in the following section LJXUH 3RZHU 6XSSO HDWXUHV 5HSODFLQJ D 3RZHU 6XSSO Follow these steps to replace a power supply ...

Page 103: ...supply into the chassis to the point where the power supply initially stops The outer edge of the power supply should be flush with the chassis NOTE Do not use excessive force when sliding the power supply into the chassis 6 Using both hands slide the power supply handle to the left or up if the chassis is mounted horizontally so that the two ends of the handle engage into the slots in the chassis...

Page 104: ...als and disconnect all the power cables from the electrical outlets 87 21 6HH 3URWHFWLQJ JDLQVW OHFWURVWDWLF LVFKDUJHµ LQ WKH VDIHW LQVWUXFWLRQV DW WKH IURQW RI WKLV JXLGH 3 Remove the computer cover See Removing the Computer Cover found earlier in this chapter 4 Check the power cable connections to connectors POWER1 and POWER2 on the system board See Figure 8 1 for the location of these connector...

Page 105: ...if you need to remove the two fan assembly you must turn off the system before doing so 87 21 RX FDQ KRW SOXJ WKH WKUHH IDQ DVVHPEO RQO LI RX LPPHGLDWHO LQVWDOO D UHSODFHPHQW DVVHPEO 5HPRYLQJ WKH WKUHH IDQ DVVHPEO IURP D UXQQLQJ V VWHP IRU DQ SHULRG RI WLPH EH RQG ZKDW LV QHHGHG IRU LPPHGL DWH UHSODFHPHQW FDQ UHVXOW LQ V VWHP RYHUKHDWLQJ 87 21 RX FDQ RQO KRW SOXJ WKH IDQV LQ WKH WZR IDQ DVVHPEO RQ...

Page 106: ...have fixed the problem No Replace the defective fan or fan assembly as described in the following subsections 5HSODFLQJ D DQ LQ WKH 7ZR DQ VVHPEO Follow these steps to replace a defective cooling fan in the two fan assembly for the system board NOTE You can perform the following procedure with the system turned on or off 87 21 6HH 3URWHFWLQJ JDLQVW OHFWURVWDWLF LVFKDUJHµ LQ WKH VDIHW LQVWUXFWLRQV ...

Page 107: ...able attached to the system board The cooling fan should begin operating 8 Replace the computer cover 5HSODFLQJ WKH 7KUHH DQ VVHPEO Follow these steps to replace the three fan assembly for the hard disk drives NOTE You can perform the following procedure with the system turned on or off 87 21 6HH 3URWHFWLQJ JDLQVW OHFWURVWDWLF LVFKDUJHµ LQ WKH VDIHW LQVWUXFWLRQV DW WKH IURQW RI WKLV JXLGH 1 Remove...

Page 108: ...incorrectly or not at all the problem could be a faulty connection a conflict with software or other hardware or a faulty expansion card Follow these steps to troubleshoot expansion cards 1 Start the Resource Configuration Utility RCU and verify that all ISA expansion cards have been configured correctly Save the configuration before exiting the utility See Chapter 5 Using the Resource Configurati...

Page 109: ...irmly connected to their corresponding connectors on the expansion cards For instructions on which cables should be attached to specific connectors on an expansion card see the expansion card s documentation Are the appropriate cables firmly attached to their connectors Yes Go to step 7 No Go to step 6 6 Reconnect the cable connectors to the appropriate connectors on the expansion cards Is the pro...

Page 110: ...ctrical outlet and turn on the system 11 Enter the System Setup program and update the system configuration information See Chapter 4 Using the System Setup Program in the User s Guide for instructions For any ISA expansion cards run the RCU and update the configuration informa tion See Chapter 5 Using the Resource Configuration Utility in the User s Guide for instructions 12 Run the RAM test grou...

Page 111: ... momentarily and then remain on otherwise it should turn off Abnormal operation of these indicators can result from a defective DIMM in socket DIMM_A Follow these steps to troubleshoot system memory 1 Turn on the system including any attached peripherals Is there an error message indicating invalid system configuration information after the memory count is completed Yes Go to step 2 No Go to step ...

Page 112: ...econnect the system to an electrical outlet and turn on the system 9 Enter the System Setup program and check the System Memory setting again Does the amount of memory installed match the System Memory setting Yes Go to step 10 No Go to step 11 10 Reboot the system and observe the monitor screen and the Num Lock Caps Lock and Scroll Lock indicators on the keyboard Does the monitor screen remain bl...

Page 113: ... 6 to determine whether or not the monitor is the source of the problem If you have a high resolution video expansion card first complete the steps in Troubleshooting Expansion Cards found earlier in this chapter to verify that the card is configured and installed correctly Follow these steps to troubleshoot the video subsystem 1 Run the Video test group in the Dell Diagnostics See Chapter 5 Runni...

Page 114: ... result from a defective system board component a faulty power supply or a defective component connected to the system board If an error message indicates a system board problem follow these steps to troubleshoot the problem 1 Turn off the system including any attached peripherals and disconnect the sys tem from its electrical outlet 87 21 6HH 3URWHFWLQJ JDLQVW OHFWURVWDWLF LVFKDUJHµ LQ WKH VDIHW ...

Page 115: ...ogram and update the system information See Chapter 4 Using the System Setup Program in the User s Guide for instructions 11 Run the System Set test group in the Dell Diagnostics See Chapter 5 Running the Dell Diagnostics Did the tests run successfully Yes Go to step 12 No Go to step 17 12 Repeat steps 1 and 2 13 Reinstall one of the expansion cards you removed in step 7 repeat steps 8 through 10 ...

Page 116: ...uration settings do not match the physical diskette subsystem configuration The diskette drive cable is not properly connected or is faulty An expansion card is interfering with proper drive operations A diskette drive may be improperly configured The diskette drive is faulty The computer s power supply is not providing sufficient power for the drives The computer s diskette drive logic is faulty ...

Page 117: ...te drive securely connected to the diskette drive interface cable connector Is the diskette drive interface cable securely connected to the interface connec tor labeled FLOPPY on the system board Is the drive s DC power cable firmly connected to the drive Yes Go to step 9 No Go to step 8 8 Reconnect the DC power cable connector 9 Replace the support panel Align the panel so that the two tabs are t...

Page 118: ...ter cover reconnect the system to the electrical outlet and turn on the system 17 Run the Diskette Drives test group in the Dell Diagnostics to determine whether the diskette drive subsystem now works correctly Did the tests run successfully Yes Go to step 18 No Go to step 19 18 Repeat steps 15 through 17 until all expansion cards have been reinstalled or until one of the expansion cards prevents ...

Page 119: ...ve is controlled by a SCSI host adapter card installed in the computer which may also control other SCSI devices connected to one or more SCSI cables SCSI devices often require device drivers for the particular operating system being used by the computer system Tape drive problems often result from a defective tape drive a defective tape car tridge or software Follow these steps to troubleshoot a ...

Page 120: ...the problem No Go to step 5 5 Reinstall the tape backup software as instructed in the tape backup software documentation Is the problem resolved Yes The tape backup software was corrupted You have fixed the problem No Go to step 6 6 Reboot the system and check for the presence of the tape drive during the optional ROM scan sequence Is the problem resolved Yes The drive is correctly cabled and is r...

Page 121: ...ect the power cable from its electrical outlet Then remove the computer cover 13 Remove the tape drive Then verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated as appropriate See the documentation for the tape drive for instructions on selecting the SCSI ID and enabling or disabling termination Is the tape drive configured co...

Page 122: ...ost adapter card will issue the following signals using the drive indicator lights adjacent to each SCSI hard disk drive If a drive shows signs of imminent failure the drive online indicator stays on and the drive failure indicator blinks on briefly each second If a drive has failed the drive online indicator turns off and the drive failure indica tor blinks off briefly each second Other drive ind...

Page 123: ...Chapter 11 Getting Help for instructions on obtaining technical assistance No Go to step 6 6 Turn off the system including any attached peripherals and disconnect the sys tem from its electrical outlet 87 21 6HH 3URWHFWLQJ JDLQVW OHFWURVWDWLF LVFKDUJHµ LQ WKH VDIHW LQVWUXFWLRQV DW WKH IURQW RI WKLV JXLGH 7 Remove the computer cover See Removing the Computer Cover found earlier in this chapter 8 Ch...

Page 124: ...ctions were faulty You have fixed the problem No Go to step 10 10 Partition and logically format the hard disk drive If possible restore the files to the drive To partition and logically format the drive see the documentation for the com puter s operating system Is the problem resolved Yes The hard disk drive format was corrupted You have fixed the problem No See Chapter 11 Getting Help for instru...

Page 125: ...Figure 8 1 to locate the system board features mentioned in this chapter and elsewhere 51 1 7KH SRZHU VXSSOLHV LQ WKLV FRPSXWHU V VWHP SURGXFH KLJK YROW DJHV DQG HQHUJ KD DUGV ZKLFK FDQ FDXVH ERGLO KDUP 2QO WUDLQHG VHUYLFH WHFKQLFLDQV DUH DXWKRUL HG WR UHPRYH WKH FRPSXWHU FRYHU DQG DFFHVV DQ RI WKH FRPSRQHQWV LQVLGH WKH FRPSXWHU 51 1 7KLV V VWHP PD KDYH PRUH WKDQ RQH SRZHU VXSSO FDEOH 7R UHGXFH WK...

Page 126: ...rocessor PROCESSOR 2 battery connector BATTERY Ultra Narrow SCSI connector SCSI2 DIMM sockets DIMM_A right DIMM_D speed and configuration jumpers fan connectors FAN1 FAN2 front of system board primary microprocessor PROCESSOR 1 ISA connectors ISA5 top and ISA6 primary PCI connectors PCI1 top through PCI4 power input connector POWER1 secondary PCI connectors PCI5 top and PCI6 Ultra2 LVD SCSI connec...

Page 127: ... card connector and one ISA expansion card connector so a maximum of six expansion cards can be installed Connectors PCI1 through PCI6 support 32 bit PCI cards see Figure 8 3 Connectors ISA5 and ISA6 support 8 and 16 bit ISA cards 16 bit ISA expansion card 32 bit PCI expansion card 8 bit ISA expansion card ...

Page 128: ...st adapter internal drives An optional Dell Remote Assistant Card version 2 0 must be installed in slot PCI4 87 21 I RX LQVWDOO PRUH WKDQ RQH UHGXQGDQW DUUD V RI LQGHSHQGHQW GLVNV 5 KRVW DGDSWHU FDUG WKH FRPSXWHU PXVW KDYH DW OHDVW WZR SRZHU VXSSOLHV DQG D SRZHU VXSSO SDUDOOHOLQJ ERDUG 363 LQVWDOOHG QVWDOOLQJ DQ SDQVLRQ DUG Follow this general installation procedure 1 If you are installing an ISA ...

Page 129: ...pansion card for installation and open the expansion card access door See the documentation that came with the expansion card for information on configuring the card making internal connections or otherwise customizing the card for the system 4 Select the expansion slot in which you will install the new expansion card 5 Open the plastic expansion card clip and remove the expansion slot filler brac...

Page 130: ... and the card mounting bracket is aligned with the brackets on either side of it close the expansion card latch 8 Connect any cables that should be attached to the card See the documentation that came with the card for information about cable connections 9 Close the expansion card door and then reconnect the computer and peripherals to electrical outlets and turn them on expansion card release tab...

Page 131: ...expansion card you want to remove Be sure to record the location of each cable before you disconnect it 5 Press and hold the clip on the back of the system while pressing the release tab on the latch inside the system see Figure 8 4 then rotate the latch away from the expansion card bracket 6 Release the inner end of the expansion card by lifting the tab on the latch 7 Grasp the expansion card by ...

Page 132: ...upgrade kits can be purchased from Dell as needed NOTE The DIMMs must be rated to run at 100 megahertz MHz or faster 00 QVWDOODWLRQ XLGHOLQHV Starting with the socket nearest to the system board s back edge the DIMM sockets are labeled DIMM_A through DIMM_D see Figure 8 5 When installing DIMMs follow these guidelines Install a DIMM in socket DIMM_A before socket DIMM_B socket DIMM_B before socket ...

Page 133: ...00B 00B 00B 00B 64 MB 64 MB None None None 128 MB 64 MB 64 MB None None 128 MB 128 MB None None None 192 MB 128 MB 64 MB None None 512 MB 256 MB 256 MB None None 512 MB 128 MB 128 MB 128 MB 128 MB 1 GB 256 MB 256 MB 256 MB 256 MB NOTE For the full name of an abbreviation or acronym used in this table see the abbreviations and acronyms list that precedes the Index back of system board DIMM_A DIMM_D...

Page 134: ...pletes the power on self test POST routine it runs a mem ory test that displays the new memory total which includes all newly installed memory NOTE If the memory total is incorrect turn off and disconnect the computer and peripherals from electrical outlets remove the computer cover and memory module and check all the installed DIMMs to make sure they are seated properly in their sockets Then repe...

Page 135: ...and outward as shown in Fig ure 8 6 to allow the DIMM to be inserted in the socket LJXUH QVWDOOLQJ D 00 2 Align the DIMM s edge connector with the slot in the center of the DIMM socket and insert the DIMM in the socket The card edge connector on the DIMM has two notches that allow the DIMM to be installed in the socket in only one way see Figure 8 6 3 Press down on the DIMM with your thumbs while ...

Page 136: ...P The microprocessor is contained within a single edge contact SEC cartridge and heat sink assembly The system board has two guide bracket assemblies that hold the SEC cartridge and heat sink assemblies If your system has only one microprocessor the unused guide bracket assembly connector must contain a terminator card If you are adding a microprocessor it must have the same operating frequency as...

Page 137: ...p and lift the clip straight up 2 Slide the terminator card up and out of the guide bracket assembly LJXUH 5HPRYLQJ D 7HUPLQDWRU DUG QVWDOOLQJ D 7HUPLQDWRU DUG Use the following procedure to install a terminator card in a guide bracket assembly 1 Align the notch on the terminator card with the socket on the guide bracket assembly see Figure 8 8 and guide the card into the empty guide bracket assem...

Page 138: ...DVVHPEO WDNH FDUH WR DYRLG VKDUS HGJHV RQ WKH KHDW VLQN 1 Press the SEC cartridge release latches toward the cartridge as shown in Figure 8 9 until they snap into position LJXUH 6 DUWULGJH 5HOHDVH DWFKHV 2 Remove the two retention pins from the SEC cartridge and heat sink assembly see Figure 8 10 3 Grasp the SEC cartridge firmly and pull straight up on the cartridge to remove it from the guide bra...

Page 139: ...erminator Card or Removing the SEC Cartridge and Heat Sink Assembly found earlier in this chapter as appropriate 2 With the heat sink facing the other microprocessor socket slide the SEC car tridge into the guide bracket assembly and firmly seat the assembly see Figure 8 11 3 Reinstall the two retention pins to secure the SEC cartridge and heat sink assembly 4 Verify that the cartridge release lat...

Page 140: ...on most of the time the battery gets little use and thus lasts longer The battery may need replacing if an incorrect time or date is displayed during the boot routine along with the following or similar message 7LPH RI GD QRW VHW ª SOHDVH UXQ 6 783 SURJUDP 6WULNH WKH NH WR FRQWLQXH WR UXQ WKH VHWXS XWLOLW or 6 VWHP 026 FKHFNVXP EDG ª 5XQ 6 783 6WULNH WKH NH WR FRQWLQXH WR UXQ WKH VHWXS XWLOLW or Q...

Page 141: ...turned off Therefore the system configuration information must be reentered and the options reset each time the system boots until the battery is replaced The battery is a 3 0 volt V coin cell CR2032 type battery To remove the battery fol low these steps 1 Enter the System Setup program and if possible make a printed copy of the Sys tem Setup screens See Chapter 4 Using the System Setup Program in...

Page 142: ...cal outlets and turn on the system 9 Enter the System Setup program to confirm that the battery is operating properly Enter the correct time and date through the System Setup program s Time and Date settings Also reenter any system configuration information that is no longer displayed on the System Setup screens and then exit the System Setup program 10 Turn the computer and peripherals off and le...

Page 143: ... in the next two external drive bays External SCSI devices are connected to the Ultra Narrow SCSI controller on the system board A fourth drive bay accommodates a standard 3 5 inch diskette drive which is controlled by the diskette drive controller on the system board See Figure 9 1 for a general view of the various drives connector cables and power cables in the external drive bays LJXUH WHUQDO U...

Page 144: ...WKDQ RQH SRZHU VXSSO FDEOH 7R UHGXFH WKH ULVN RI HOHFWULFDO VKRFN D WUDLQHG VHUYLFH WHFKQLFLDQ PXVW GLVFRQ QHFW DOO SRZHU VXSSO FDEOHV EHIRUH VHUYLFLQJ WKH V VWHP RU PRUH LQIRUPDWLRQ UHIHU WR 6DIHW LUVW RU RX DQG RXU RPSXWHUµ LQ KDSWHU To protect the inside of the computer from foreign particles a plastic front panel insert covers each empty external drive bay Before you install a drive in an empt...

Page 145: ...re keyed to avoid incor rect insertion do not force two connectors together if they do not fit properly LJXUH 3RZHU QSXW RQQHFWRU A ribbon cable functions as the interface cable for most types of drives The connec tor on the cable may be a header connector see Figure 9 3 or a latching connector Figure 9 4 LJXUH HDGHU QWHUIDFH RQQHFWRU DC power cable from the power supply power input connector on t...

Page 146: ...KH FRQQHFWRU 5HYHUVLQJ WKH FDEOH SUH YHQWV WKH GULYH IURP RSHUDWLQJ DQG FRXOG GDPDJH WKH FRQWUROOHU WKH GULYH RU ERWK 3RZHU DEOHV Each drive in the external drive bays must connect to a four wire DC power cable from the system power supply The connectors on these cables are labeled P3 P4 P5 and P6 Connectors P3 P4 and P5 are used for 5 25 inch devices whereas connector P6 is used for the standard ...

Page 147: ...onboard Ultra Narrow SCSI host adapter is configured through the basic input output system BIOS as SCSI ID 7 A SCSI tape drive is configured as SCSI ID 6 the default ID number for a tape drive A SCSI CD ROM drive is usually configured as SCSI ID 5 NOTE There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID number HYLFH 7HUPLQDW...

Page 148: ...witch settings with those in the drive documentation See SCSI Configuration Information found earlier in this chapter for information on setting the drive s SCSI ID number and enabling termination if required Change any settings necessary for this system s configuration 2 If the drive does not already have drive rails attached attach a drive rail to each side of the drive Orient the drive rails as...

Page 149: ...ermine the cor rect DC power cable connector to use for the drive Plug the DC power cable connector into the four pin power input connector on the back of the drive Select the connector on the Ultra Narrow SCSI cable that most easily reaches the new SCSI device and press the cable connector firmly into the drive s interface connector If you moved other drives at the beginning of this step snap the...

Page 150: ... the new orientation of the drives c Replace the frame in the front bezel and carefully press it into place 4 Reinstall the front panel inserts to match the new drive orientation See Removing and Replacing Front Panel Inserts found earlier in this chapter 5 Slide the system board tray out to the service position See Accessing the Interior of Your Computer in Chapter 7 for instructions 6 Remove the...

Page 151: ...n Card in Chapter 8 5 Connect a DC power cable to the tape drive If other installed drives are in the way disengage them by pressing in on the plas tic drive rails at the front of the bay and slide them slightly toward the front of the chassis Refer to DC Power Cables found earlier in this chapter to determine which DC power cable connector to use Plug the DC power cable connector into the four pi...

Page 152: ...front bezel See Removing the Computer Cover and Removing the Front Bezel in Chapter 7 3 Install the controller card in an expansion slot See Installing an Expansion Card in Chapter 8 4 Replace the front bezel and computer cover 5 Connect the tape drive s interface DC power cable to the external connector on the controller card secure the connection by tightening the screws on the connector 6 Recon...

Page 153: ...e the following procedure 87 21 6HH 3URWHFWLQJ JDLQVW OHFWURVWDWLF LVFKDUJHµ LQ WKH VDIHW LQVWUXFWLRQV DW WKH IURQW RI WKLV JXLGH 1 Attach the hard disk drive to the drive carrier a With the drive carrier laying flat place the hard disk drive right side up on the carrier with the front of the drive directly behind the carrier handle and the drive connector on the end of the carrier b Secure the ha...

Page 154: ...ripherals and disconnect the computer and peripherals from their electrical outlets Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 87 21 6HH 3URWHFWLQJ JDLQVW OHFWURVWDWLF LVFKDUJHµ LQ WKH VDIHW LQVWUXFWLRQV DW WKH IURQW RI WKLV JXLGH 7 Remove the computer cover and front bezel See Removing the Computer Cover and Removing the Front Bezel...

Page 155: ...3 Replace the front bezel and computer cover 14 Reconnect the computer and peripherals to their electrical outlets and turn them on 15 Install any required SCSI device drivers See Chapter 3 Installing and Configuring SCSI Drivers in your User s Guide for information 16 If the hard disk drive is a new drive run the SCSI Devices test group in the Dell Diagnostics See Chapter 5 Running the Dell Diagn...

Page 156: ...n the two release tabs on the drive bay assembly and pull the assembly about one inch out of the external drive bay 4 Remove the flush mount screw that secures the locking bar on the front of the assembly and remove the locking bar 5 Open the drive carrier handle to release the carrier and slide the carrier toward you until it is free of the drive bay 6 Insert the drive bay filler panel or another...

Page 157: ...YH DW OHDVW WZR SRZHU VXSSOLHV DQG D SRZHU VXSSO SDUDOOHOLQJ ERDUG 363 LQVWDOOHG NOTE You may also install up to two 1 inch hard disk drives in the external drive bay using an optional external drive bay assembly See Installing Hard Disk Drives in the External Drive Bay in Chapter 9 for more information Figure 10 1 illustrates the internal hard disk drive bays the 1 x 6 hot pluggable SCSI backplan...

Page 158: ...performance install Ultra2 LVD drives exclusively Although you can install a mixture of Ultra2 LVD and Ultra hard disk drives they will operate at the slower Ultra transfer rate Dell recommends that you use only drives that Dell has tested and approved for use with the SCSI backplane board Ultra2 LVD SCSI host adapter connector SCSI1 SCSI hard disk drive bays 6 hot pluggable SCSI backplane board U...

Page 159: ...RUPDWWLQJ 6 6 DUG LVN ULYHV You may need to use different programs than those provided with the operating sys tem to partition and format SCSI hard disk drives See Chapter 3 Installing and Configuring SCSI Drivers in the Dell PowerEdge 4300 Systems User s Guide for information and instructions RUPDWWLQJ LJK DSDFLW 6 6 DUG LVN ULYHV 87 21 R QRW WXUQ RII RU UHERRW RXU V VWHP ZKLOH WKH GULYH LV EHLQJ...

Page 160: ...tion for the Dell PowerEdge Expandable RAID Controller to ensure that the SCSI host adapter is configured correctly to support hot pluggable drive removal and insertion QGLFDWRU RGHV IRU RW 3OXJJDEOH 6 6 DUG LVN ULYHV If a Dell PowerEdge Expandable RAID Controller host adapter card is installed in the Dell PowerEdge 4300 system three indicators on the hard disk drive carrier provide information on...

Page 161: ...ehind the door on the front panel 3 Open the hard disk drive carrier handle see Figure 10 4 7DEOH 6 6 DUG LVN ULYH QGLFDWRU 3DWWHUQV RQGLWLRQ QGLFDWRU 3DWWHUQ Identify drive All three drive status indicators blink simultaneously Drive being prepared for removal The three drive status indicators flash sequentially Drive ready for insertion or removal All three drive status indicators are off Drive ...

Page 162: ...rive in place 6 Lock the hard disk drive keylock and close the external drive bay door 7 Install any required SCSI device drivers See Chapter 3 Installing and Configuring SCSI Drivers in the User s Guide for information 8 If the hard disk drive is a new drive run the SCSI Devices test group in the Dell Diagnostics See Chapter 5 Running the Dell Diagnostics drive carrier drive carrier handle hard d...

Page 163: ...uctions refer to the documentation supplied with the host adapter card 51 1 HIRUH LQVWDOOLQJ WKH KRVW DGDSWHU FDUG RX PXVW WXUQ RII WKH FRPSXWHU DQG GLVFRQQHFW LW IURP WKH HOHFWULFDO RXWOHW RU PRUH LQIRUPDWLRQ UHIHU WR 6DIHW LUVW RU RX DQG RXU RPSXWHUµ LQ KDSWHU 87 21 6HH 3URWHFWLQJ JDLQVW OHFWURVWDWLF LVFKDUJHµ LQ WKH VDIHW LQVWUXFWLRQV DW WKH IURQW RI WKLV JXLGH 1 Unpack the host adapter card an...

Page 164: ... host adapter card NOTE If you will be attaching external SCSI devices using an optional SCSI external access cable follow steps 7 through 10 If you have not purchased this cable go to step 11 LJXUH DEOH RQILJXUDWLRQ IRU D HOO RVW GDSWHU DUG 7 If you ordered an optional SCSI external access cable connect this cable to the Ultra2 LVD SCSI connector labeled SCSI1 on the system board See each device ...

Page 165: ...SI Drivers in the User s Guide for information and instructions 12 Test the SCSI devices Test a SCSI hard disk drive by running the SCSI Devices test group in the Dell Diagnostics See Chapter 5 Running the Dell Diagnostics for information To test a SCSI tape drive also refer to the documentation for the tape drive soft ware to perform a tape drive backup and verification test RQILJXULQJ WKH RRW HY...

Page 166: ...10 10 Dell PowerEdge 4300 Systems Installation and Trubleshooting Guide ...

Page 167: ...ices available at Dell s World Wide Web site ZZZ GHOO FRP for help with installation and troubleshooting procedures For more information refer to World Wide Web on the Internet found later in this chapter 5 If the preceding steps have not resolved the problem and you need to talk to a Dell technician call Dell s technical support service When prompted by Dell s automated telephone system enter you...

Page 168: ...ur system is presented on the system support page including the following tools and information Technical information Details on every aspect of your system including hard ware specifications Self diagnostic tools A system specific troubleshooting application for resolving many computer related issues by following interactive flowcharts Drivers files and utilities The latest drivers and basic inpu...

Page 169: ...ll Contact Numbers found later in this chapter 7HFK D 6HUYLFH Dell takes full advantage of fax technology to serve you better Twenty four hours a day seven days a week you can call the Dell TechFax line toll free for all kinds of tech nical information Using a touch tone phone you can select from a full directory of topics The technical information you request is sent within minutes to the fax num...

Page 170: ...r such as missing parts wrong parts or incorrect billing contact Dell Computer Corporation for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call refer to Dell Contact Numbers found later in this chapter 3URGXFW QIRUPDWLRQ If you need information about additional products available from Dell Computer Corpo ration or if you would like to place...

Page 171: ...ress Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently Remember to fill out the Diagnostics Checklist Figure 11 1 If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information du...

Page 172: ...__________________________________________________________ _______________________________________________________________________________________________ Are you connected to a network yes no Network version and network card _______________________________________________________________ Programs and versions ___________________________________________________________________________ ____________...

Page 173: ...en the local number as shown in the following illustration To place a long distance call within your own country use area codes instead of inter national access codes country codes and city codes For example to call Paris France from Montpellier France dial the area code plus the local number as shown in the following illustration The codes required depend on where you are calling from as well as ...

Page 174: ...0 2 Denmark Horsholm 009 45 Not required Finland Helsinki 990 358 9 France Paris Montpellier 00 33 1 4 Germany Langen 00 49 6103 Hong Kong 001 852 Not required Ireland Bray 16 353 1 Italy Milan 00 39 2 Japan Kawasaki 001 81 44 Korea Seoul 001 82 2 Luxembourg 00 352 Macau 853 Not required Malaysia Penang 00 60 4 Mexico Colonia Granada 95 52 5 Netherlands Amsterdam 00 31 20 New Zealand 00 64 Norway ...

Page 175: ... 1 800 819 339 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Austria Vienna Switchboard 491 04 0 Technical Support 0660 8779 Belgium Brussels Customer Technical Support 02 4819288 Sales toll free 0800 16884 SalesFax 02 4819299 Switchboard 02 4819100 Fax 02 4819299 Brunei NOTE Customers in Brunei call Malay sia for sales customer and t...

Page 176: ... 512 728 8528 TechFax toll free 1 800 950 1329 Chile Santiago NOTE Customers in Chile call the U S A for sales cus tomer and techni cal assistance Sales Customer Support and Technical Support toll free 1230 020 4823 China Xiamen Customer Service toll free 800 858 2437 Sales toll free 800 858 2222 Czech Republic Prague Technical Support 02 22 83 27 27 Fax 02 22 83 27 14 TechFax 02 22 83 27 28 Switc...

Page 177: ...60 Hong Kong NOTE Customers in Hong Kong call Malaysia for cus tomer assistance Technical Support toll free 800 96 4107 Customer Service Penang Malaysia 810 4949 Transaction Sales toll free 800 96 4109 Corporate Sales toll free 800 96 4108 Ireland Bray Customer Technical Support 1 850 543 543 Sales 1 850 235 235 SalesFax 01 286 2020 Fax 01 286 6848 TechConnect BBS 01 204 4711 TechFax 01 204 4708 S...

Page 178: ...Fax Technical Support and Customer Service Austin Texas U S A 512 728 3883 Sales Austin Texas U S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 728 3772 Luxembourg NOTE Customers in Luxembourg may call Belgium for sales customer and technical assistance as well as the SalesFax service and they call the Netherlands for the TechFax and TechConnect BBS services Customer Technical Support Br...

Page 179: ...nical Support 525 228 7870 Sales 525 228 7811 toll free 91 800 900 37 toll free 91 800 904 49 Customer Service 525 228 7878 Main 525 228 7800 Netherlands Amsterdam Customer Technical Support 020 5818838 Direct Sales toll free 0800 0663 Direct SalesFax 020 682 7171 Corporate Sales 020 581 8818 Corporate SalesFax 020 686 8003 TechConnect BBS 020 686 6504 New Zealand Technical Support Dell Dimension ...

Page 180: ...ng Australia Brunei China Hong Kong Japan Korea Macau Malaysia New Zealand Singapore Taiwan and Thailand refer to individual listings for these countries Customer Technical Support Customer Service and Sales Penang Malaysia 60 4 810 4810 Spain Madrid Technical Support 91 902 100 130 Customer Service 91 329 10 80 TechConnect BBS 91 329 33 53 Sales 91 902 100 185 Switchboard 91 722 92 00 Sweden Uppl...

Page 181: ...land NOTE Customers in Thailand call Malaysia for cus tomer assistance Technical Support toll free 0880 060 07 Customer Service Penang Malaysia 810 4949 Sales toll free 0880 060 06 U K Bracknell Customer Technical Support Servers 01344 724890 Customer Care 01344 720110 TechFax 01344 723178 TechConnect BBS 01344 723858 Sales 01344 720000 For technical assistance in this country after normal working...

Page 182: ...ice and Technical Support Return Material Authorization Numbers toll free 1 800 822 8965 Public Americas International systems purchased by governmental agencies local state or federal or educational institutions Customer Service and Technical Support Return Material Authorization Numbers toll free 1 800 234 1490 Dell Sales toll free 1 800 247 4618 Spare Parts Sales toll free 1 800 357 3355 DellWa...

Page 183: ...ks the video subsystem s ability to map and present all available video text pages on the monitor screen one page at a time Graphics Mode Test Checks the video subsystem s ability to present graphics mode data and colors Color Palettes Test Checks the video subsystem s ability to display all avail able colors Solid Colors Test Checks the video subsystem s ability to show screens full of solid colo...

Page 184: ...cter quality and the mon itor s ability to display the characters correctly on its screen A prompt at the bottom of each screen asks the user to decide whether the display is satisfactory and to respond by typing or Q If you respond affirmatively to each subtest the Text Mode Character Test passes A negative response to any subtest causes the test to fail The following subsections describe the sub...

Page 185: ...ns describe these subtests NOTE These subtests are valid for color monitors only RORU WWULEXWHV 6XEWHVW The 80 column x 25 line color attributes subtest displays a pattern of 16 rows and 16 columns in 80 column by 25 line text mode Each row has a hexadecimal number in a unique foreground color and each column has a unique background color Where the same foreground and background color intersect th...

Page 186: ...ubtest displays 16 bars in different colors with background intensity enabled Under each bar is the name of the color that should be displayed Type if each color bar is displayed correctly otherwise type Q 7DEOH RORU WWULEXWHV 5RZ RU ROXPQ RUHJURXQG RORU DFNJURXQG RORU 0 black black 1 blue blue 2 green green 3 cyan cyan 4 red red 5 magenta magenta 6 brown brown 7 white white 8 dark gray black 9 li...

Page 187: ...f the following tests may not appear if your system does not support the video mode being tested UDSKLFV 0RGH 6FUHHQV The Graphics Mode Test displays two successive 320 x 200 pixel graphics mode screens The first screen displays three pyramids in red green and yellow the sec ond screen displays three pyramids in magenta cyan and white Type if all the pyramids are the correct colors otherwise type ...

Page 188: ... 16 color graphics mode screen displays a series of stars in 16 dif ferent colors with the name of the color beneath each star Type if all the stars are the correct colors otherwise type Q RORU UDSKLFV 0RGH 6FUHHQ The 320 x 200 pixel 256 color graphics mode screen displays a series of squares in 256 different color hues and intensities Type if all the squares are the correct colors otherwise type ...

Page 189: ...creen This screen allows you to test the monitor s ability to increase or decrease the intensity of the three basic colors The RGB color combination screen displays an RGB box in the top center of the screen with individual red green and blue boxes beneath it Underneath the individ ual color boxes are three lines that show the intensity of each color Type U J or E to adjust the intensity of the co...

Page 190: ...A 8 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide ...

Page 191: ...nted circuit board When reconfiguring the system you may need to change jumper settings on the system board You may also need to change jumper and or switch settings on expansion cards or drives XPSHUV Jumpers are small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit 87 21 0DN...

Page 192: ...KHV Switches control various circuits or functions in the computer system The switches you are most likely to encounter are dual in line package DIP switches which are normally packaged in groups of two or more switches in a plastic case Two common types of DIP switches are slide switches and rocker switches see the following illustration Each of these switches has two positions or settings usuall...

Page 193: ...Jumpers Switches and Connectors B 3 LJXUH 6 VWHP RDUG XPSHUV jumpered unjumpered ...

Page 194: ...em Remove the jumper before restoring the ISA configuration information PASSWD default The password feature is enabled The password feature is disabled 333MHZ Reserved do not change 350MHZ The microprocessor s internal speed is 350 MHz 400MHZ The microprocessor s internal speed is 400 MHz 450MHZ The microprocessor s internal speed is 450 MHz when available RSVD1 Reserved do not change RSVD2 Reserv...

Page 195: ...sword jumper labeled PASSWD on the system board 3 Remove the jumper plug from the PASSWD jumper 4 Replace the computer cover and then reconnect the computer to an electrical outlet and turn it on The existing passwords are not disabled erased until the system boots with the PASSWD jumper plug removed However before you assign a new system and or user password you must install the jumper plug NOTE ...

Page 196: ...rive interface connector HDLED Hard disk drive activity indicator connector JVGA Video connector KYBD Keyboard connector MOUSE Mouse connector PARALLEL Parallel port connector sometimes referred to as LPT1 PCIn PCI expansion card connectors POWERn Power input connectors SCSI1 Ultra2 LVD SCSI connector SCSI2 Ultra Narrow SCSI connector SERIALn Serial port connectors sometimes referred to as COM1 an...

Page 197: ...e system board and the front control panel FAN Cooling fan power cable connector POWER Power input connector SCSI Ultra2 LVD SCSI cable connector SLOTn SCA 2 compatible SCSI hard disk drive connectors NOTE For the full name of an abbreviation or acronym used in this table see the abbreviations and acronyms list that precedes the Index Ultra2 LVD SCSI cable connector SCSI power input connector POWE...

Page 198: ...B 8 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide ...

Page 199: ... V VWHP PD KDYH PRUH WKDQ RQH SRZHU VXSSO FDEOH 7R UHGXFH WKH ULVN RI HOHFWULFDO VKRFN D WUDLQHG VHUYLFH WHFKQLFLDQ PXVW GLVFRQ QHFW DOO SRZHU VXSSO FDEOHV EHIRUH VHUYLFLQJ WKH V VWHP RU PRUH LQIRUPDWLRQ UHIHU WR 6DIHW LUVW RU RX DQG RXU RPSXWHUµ LQ KDSWHU QVWDOOLQJ DQ 2SWLRQDO 363 DQG 3RZHU 6XSSOLHV Follow these steps to upgrade the computer with a PSPB and additional power supplies 1 Turn off th...

Page 200: ...astic latch on one side of the connector to release it 6 Remove the screw securing the PSPB tray to the chassis see Figure C 1 LJXUH 363 7UD RFDWLRQ LQ WKH 6 VWHP KDVVLV 7 Remove the PSPB tray from the chassis 8 Remove the power cable harness from the side of the PSPB tray by compressing the two retention tabs on each of the connector mounting posts 9 Install the three new Y power cables into the ...

Page 201: ...cure the PSPB by tightening the captive screw LJXUH QVWDOOLQJ WKH 363 2QWR WKH 363 7UD 11 Connect the three Y power cables to the PSPB Attach the pair of cables leading from each Y power cable connector to the corre sponding two connectors on the PSPB 12 Reinstall the PSPB tray in the chassis 13 Secure the tray with the screw you removed in step 6 14 Attach the 4 conductor power cable to the exter...

Page 202: ...the system board power cables labeled PWR1 and PWR2 to the cor responding connectors on the PSPB and system board see Figure 8 1 and Figure C 3 See Table C 1 for the location of the connectors on the two boards system board power cable connector PWR2 system board power cable connector PWR1 not used SCSI backplane board power cable connector HD_B P external drive power cable connector FD cable conn...

Page 203: ... AC power cable passes through the plastic strain relief clips on the drive latches 7DEOH 3RZHU DEOH RQQHFWRUV RQ WKH 2SWLRQDO 363 RQQHFWRU DEOH RQQHFWLRQ PWR1 To POWER1 connector on system board PWR2 To POWER2 connector on system board PWR3 Not used FD To diskette drives and other devices in external drive bays HD_B P To POWER connector on SCSI backplane board NOTE For the full name of an abbrevi...

Page 204: ...C 6 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide ...

Page 205: ... Information Interchange 6 application specific integrated circuit 6 Beginner s All Purpose Symbolic Instruc tion Code 6 bulletin board service 26 basic input output system ESL bits per inch ESV bits per second 78 British thermal unit Celsius 7 cold cathode fluorescent tube compact disc 520 compact disc read only memory color graphics adapter FP centimeter s 026 complementary metal oxide semicondu...

Page 206: ...ccess memory 6 double sided double density 6 double sided high density 6 Dell SCSI Array error checking and correction 2 extended data out enhanced graphics adapter enhanced integrated drive electronics 6 Extended Industry Standard Architecture 0 electromagnetic interference 00 expanded memory manager 06 Expanded Memory Specification 33 Enhanced Parallel Port 3520 erasable programmable read only m...

Page 207: ...quest 6 Industry Standard Architecture Japanese Electronic Industry Develop ment Association kilo 1024 kilobyte s VHF kilobyte s per second E kilobit s ESV kilobit s per second NJ kilogram s N kilohertz 1 local area network OE pound s liquid crystal display light emitting diode low insertion force 1 load number OSL lines per inch 9 low voltage differential P meter s P milliampere s P K milliampere...

Page 208: ...nosecond s 17 6 NT File System 195 0 nonvolatile random access memory 26 Operating System 2 273 one time programmable 3 programmable array logic 3 Peripheral Component Interconnect 3 0 Personal Computer Memory Card Inter national Association 3 pin grid array 3267 power on self test SSP pages per minute 34 3 plastic quad flat pack 36 Personal System 2 39 polyvinyl chloride 4 quarter inch cartridge ...

Page 209: ...mple Network Management Protocol 65 0 static random access memory 69 super video graphics array 7 7 thin film transistor WSL tracks per inch 765 terminate and stay resident 80 upper memory block 836 uninterruptible power supply 862 Universal Service Ordering Code 9 volt s 9 volt s alternating current 9 volt s direct current 9 6 Video Electronics Standards Association 9 video graphics array 9 6 ver...

Page 210: ...6 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide ...

Page 211: ... problem indications list of 2 6 bulletin board service See BBS cables interface 9 3 power supply 9 4 ribbon 7 10 9 3 SCSI 9 5 calling Dell 11 7 CARDBIOS jumper B 3 CD ROM drives drive bays 9 1 Color Palettes Test A 7 computer cover 7 3 front bezel 7 5 interior illustrated 7 10 switches and controls illustrated 2 4 3 17 system board features 8 2 connecting external SCSI devices 10 7 connections an...

Page 212: ...st option 5 6 System Set test group 5 14 test groups 5 10 Test Limits option 5 10 using 5 3 Video test group 5 16 A 1 device drivers 4 2 diagnosing problems 11 1 Diagnostics Checklist 11 6 diagnostics See Dell Diagnostics DIMMs installation guidelines 8 8 installing 8 11 removing 8 12 sockets 8 9 sockets DIMM_A DIMM_D B 6 supported types 8 8 upgrade options 8 8 diskette drives diagnostic tests 5 1...

Page 213: ...drive bays 9 10 installing 10 1 partitioning and formatting 10 3 header connector illustrated 9 3 help tools AutoTech service 11 3 Internet 11 2 TechConnect BBS 11 3 TechFax service 11 3 hot pluggable drives installing and removing 10 4 I O connections 2 3 functions 6 4 ports 6 4 ID numbers for SCSI devices 9 5 indicators control panel 2 4 3 17 3 18 input output See IO installing battery 8 16 DIMM...

Page 214: ... 3 9 error messages 4 2 SCSI hard disk drive indicator codes 3 18 system 3 1 messages continued system diagnostics 3 12 5 12 warning 3 12 microprocessor accessing 7 7 adding 8 12 diagnostic test 5 15 monitor troubleshooting 6 1 mouse connector location 2 3 diagnostic test 5 18 1 nonvolatile random access memory See NVRAM notational conventions xiii NVRAM about 5 4 problem with accessing 3 9 3 para...

Page 215: ...ives 10 4 system battery 8 16 system board tray 7 8 system cover 7 3 Resource Configuration Utility See RCU returning equipment 11 4 ribbon cables 7 10 9 3 6 safety instructions for preventing ESD ix 7 1 general vi health considerations vi SCSI backplane board accessing 7 8 connectors B 7 SCSI devices about 9 11 9 13 10 1 10 6 10 7 10 9 cables 9 5 diagnostic tests 5 23 external configuring 9 6 ext...

Page 216: ... memory troubleshooting 7 23 system messages 3 1 System Setup program 2 7 7 tape drives installing 9 9 troubleshooting SCSI 7 31 TechConnect BBS 11 3 TechFax service 11 3 technical assistance obtaining 11 1 warranty repair or credit 11 4 termination on SCSI devices 9 5 terminator card installing 8 13 removing 8 13 Text Mode Character Test A 2 Text Mode Color Test A 3 Text Mode Pages Test A 5 troub...

Page 217: ...ideo connector location 2 3 video functions about A 1 testing 5 16 Video Hardware Test A 2 Video Memory Test A 2 video subsystem troubleshooting 7 25 video tests Color Palettes Test A 1 A 7 Graphics Mode Test A 1 A 5 Solid Colors Test A 1 A 7 Text Mode Character Test A 1 A 2 Text Mode Color Test A 1 A 3 Text Mode Pages Test A 1 A 5 Video Hardware Test A 1 A 2 Video Memory Test A 1 A 2 warning mess...

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