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Dell Inspiron 3480 Service Manual Download Page 132

Table 11. System setup options—Maintenance menu

Maintenance

Service Tag

Display the system’s Service Tag.

Asset Tag

Create a system Asset Tag.

BIOS Downgrade

Control flashing of the system firmware to previous revisions.

Data Wipe

Enable to securely erase data from all internal storage devices.

BIOS Recovery

Enable the user to recover from certain corrupted BIOS conditions from a recovery 
file on the user primary hard drive or an external USB key.

First Power On Date

Disable the First Power On Date

Table 12. System setup options—System Logs menu

System Logs

BIOS Events

Display BIOS events.

Thermal Events

Display Thermal events.

Power Events

Display Power events.

Table 13. System setup options—SupportAssist System Resolution menu

SupportAssist System Resolution

Auto OS Recovery Threshold

Control the automatic boot flow for SupportAssist System Resolution Console and for 
Dell OS Recovery tool.

SupportAssist OS Recovery

Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of 
certain system errors.

Identifier

GUID-F43D0F02-193D-4BE5-9D60-550CA3D18D79

Status

Released

Clearing CMOS settings

CAUTION: 

Clearing CMOS settings will reset the BIOS settings on your computer.

1 

Remove the 

base cover

.

2 

Disconnect the battery cable from the system board.

3 

Remove the 

coin-cell battery

.

4 

Wait for one minute.

5 

Replace the 

coin-cell battery

.

6 

Connect the battery cable to the system board.

7 

Replace the 

base cover

.

Identifier

GUID-5941E06E-ABCB-4468-ACE5-D51EF6AAA083

Status

Released

Clearing BIOS (System Setup) and System passwords

To clear the system or BIOS passwords, contact Dell technical support as described at 

www.dell.com/contactdell

.

132

System setup

Summary of Contents for Inspiron 3480

Page 1: ...Inspiron 3480 Service Manual Computer Model Inspiron 14 3480 Regulatory Model P89G Regulatory Type P89G003 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Identifier GUID 089FFA4B 3A62 4B51 BDE1 309C58A451D9 Status Released 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of thei...

Page 3: ... 13 Lifting equipment 13 4 Recommended tools 14 5 Screw list 15 6 Removing the base cover 17 Procedure 17 7 Replacing the base cover 19 Procedure 19 8 Removing the battery 22 Lithium ion battery precautions 22 Prerequisites 22 Procedure 22 9 Replacing the battery 24 Procedure 24 Post requisites 25 10 Removing the memory modules 26 Prerequisites 26 Procedure 26 11 Replacing the memory modules 28 Pr...

Page 4: ...s 41 18 Removing the heat sink 42 Prerequisites 42 Procedure 42 19 Replacing the heat sink 44 Procedure 44 Post requisites 45 20 Removing the solid state drive Intel Optane memory module 46 Prerequisites 46 Procedure 46 21 Replacing the solid state drive Intel Optane memory module 48 Procedure 48 Post requisites 49 22 Removing the hard drive 50 Prerequisites 50 Procedure 50 23 Replacing the hard d...

Page 5: ...splay assembly 68 Prerequisites 68 Procedure 68 31 Replacing the display assembly 73 Procedure 73 Post requisites 74 32 Removing the power button board 75 Prerequisites 75 Procedure 75 33 Replacing the power button board 77 Procedure 77 Post requisites 78 34 Removing the system board 79 Prerequisites 79 Procedure 79 35 Replacing the system board 82 Procedure 82 Post requisites 84 Entering the Serv...

Page 6: ...lacing the palm rest and keyboard assembly 96 Procedure 96 Post requisites 97 42 Removing the display bezel 98 Prerequisites 98 Procedure 98 43 Replacing the display bezel 101 Procedure 101 Post requisites 102 44 Removing the camera 103 Prerequisites 103 Procedure 103 45 Replacing the camera 105 Procedure 105 Post requisites 106 46 Removing the display panel 107 Prerequisites 107 Procedure 107 47 ...

Page 7: ...tility 124 Video drivers 124 Intel Serial IO driver 124 Intel Trusted Execution Engine Interface 124 Intel Virtual Button driver 125 Wireless and Bluetooth drivers 125 55 System setup 126 System setup 126 Entering BIOS setup program 126 Navigation keys 126 Boot Sequence 127 System setup options 127 Clearing CMOS settings 132 Clearing BIOS System Setup and System passwords 132 56 Troubleshooting 13...

Page 8: ...Flea power release 138 8 Contents ...

Page 9: ... files and exit all open applications 2 Shut down your computer Click Start Power Shut down NOTE If you are using a different operating system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all attached devices from their electrical outlets 4 Disconnect all attached network devices and peripherals such as keyboard mouse and monitor from you...

Page 10: ...all screws and ensure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 2 10 After working inside your ...

Page 11: ...you must disengage before disconnecting the cable When disconnecting cables keep them evenly aligned to avoid bending any connector pins When connecting cables ensure that the ports and connectors are correctly oriented and aligned CAUTION Press and eject any installed card from the media card reader Identifier GUID E1EAA29F F785 45A4 A7F8 3E717B40D541 Status Released Electrostatic discharge ESD p...

Page 12: ...t and bonding wire Never use wireless wrist straps Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and tear and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage It is recommended to test the wrist strap and bonding wire at least once per week ESD Wrist Strap Tester The wires inside of an ESD strap are...

Page 13: ...rting ESD sensitive components such as replacement parts or parts to be returned to Dell it is critical to place these parts in anti static bags for safe transport Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment CAUTION Do not lift greater than 50 pounds Always obtain additional resources or use a mechanical lifting device 1 Get a firm balanced footing Keep...

Page 14: ... EA979CC8 84EC 4827 86C4 C80A8C31F4BF Status Released Recommended tools The procedures in this document may require the following tools Philips screwdriver 1 Flat head screwdriver Plastic scribe 4 14 Recommended tools ...

Page 15: ...r may vary with the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest and keyboard assembly M2 5x4 6 Battery System board M2x3 4 Display panel Display back cover and antenna assembly M2x2 5 4 Fan System board M2x5 2 Hinges Palm rest and keyboard assembly M2 5x4 4 Hinge brackets Display back cover and antenna assembly M2 5x2 5 6 Hinge...

Page 16: ...ntity Screw image System board Palm rest and keyboard assembly M2x2 6 Touchpad Palm rest and keyboard assembly M2x2 4 Touchpad Support brackets Palm rest and keyboard assembly M2x2 5 2 Wireless card bracket I O board M2x5 1 16 Screw list ...

Page 17: ...r For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID ABB1E676 BFCA 4C1B A788 028C4112ACC0 Status Released Procedure 1 Loosen the three captive screws on the base cover 2 Remove the six screws M2 5x4 that secure the base cover to the palm rest and keyboard assembly 3 Pry the base cover from the top right corner of the palm re...

Page 18: ... if you want to further remove any other component from your computer 5 Disconnect the battery cable from the system board 6 Press and hold the power button for 5 seconds to ground the computer and drain the flea power 18 Removing the base cover ...

Page 19: ...g inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 0D445AA1 0B47 41FF B01E E3A6153DE152 Status Released Procedure 1 Connect the battery cable to the system board if applicable CAUTION To avoid accidental damage to the power adapter port do not press the base cover against the power adapter port when yo...

Page 20: ...ace 4 Replace the six screws M2 5x4 that secure the base cover to the palm rest and keyboard assembly 5 Tighten the three captive screws that secure the base cover to the palm rest and keyboard assembly 20 Replacing the base cover ...

Page 21: ...Replacing the base cover 21 ...

Page 22: ...with foreign objects Do not expose the battery to high temperatures or disassemble battery packs and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery If a battery gets stuck in a device as a result of swelling do not try to free it as puncturing bending or crushing a Lithium ion battery can be dangerous ...

Page 23: ...Removing the battery 23 ...

Page 24: ...structions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 93862DCE EDB7 405B AA5E E727DAEDEA28 Status Released Procedure 1 Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly 2 Replace the four screws M2x3 that secure the battery to the pa...

Page 25: ...Identifier GUID 742603A9 6883 4879 8F67 7C3DC7AFB5AD Status Released Post requisites Replace the base cover Replacing the battery 25 ...

Page 26: ...er working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 5BAAC44D C63C 4E84 8264 5FBA1D4F995B Status Released Prerequisites Remove the base cover Identifier GUID 02656724 8DCB 4728 A528 8564AAE18650 Status Released Procedure 1 Locate the ...

Page 27: ... fingertips to carefully spread apart the securing clips on each end of the memory module slot until the memory module pops up 3 Remove the memory module from the memory module slot Removing the memory modules 27 ...

Page 28: ... practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID FD9F2E29 7BAA 4CD7 9ECF 7AD25D44C337 Status Released Procedure 1 Align the notch on the memory module with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle 3 Press the memory module down until it clicks into place NOTE If you do not hear the click rem...

Page 29: ...ter working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 5BAAC44D C63C 4E84 8264 5FBA1D4F995B Status Released Prerequisites Remove the base cover Identifier GUID 047D5003 A2FD 4982 B144 9A92D51D557B Status Released Procedure 1 Locate the...

Page 30: ... card bracket to the system board 3 Slide and remove the wireless card bracket from the wireless card 4 Disconnect the antenna cables from the wireless card 5 Slide and remove the wireless card from the wireless card slot 30 Removing the wireless card ...

Page 31: ...Removing the wireless card 31 ...

Page 32: ... To avoid damage to the wireless card do not place any cables under it 1 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card that is supported by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 2 Slide and replac...

Page 33: ...Identifier GUID 742603A9 6883 4879 8F67 7C3DC7AFB5AD Status Released Post requisites Replace the base cover Replacing the wireless card 33 ...

Page 34: ... see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Identifier GUID 5BAAC44D C63C 4E84 8264 5FBA1D4F995B Status Released Prerequisites Remove the base cover Identifier GUID 4A360...

Page 35: ...Removing the coin cell battery 35 ...

Page 36: ... inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID AC3E24D2 A140 4094 B900 CB91A1778FDD Status Released Procedure With the positive side facing up snap the coin cell battery into the battery socket on the I ...

Page 37: ...Identifier GUID 742603A9 6883 4879 8F67 7C3DC7AFB5AD Status Released Post requisites Replace the base cover Replacing the coin cell battery 37 ...

Page 38: ...est practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 5BAAC44D C63C 4E84 8264 5FBA1D4F995B Status Released Prerequisites Remove the base cover Identifier GUID 7D28D4D3 F24D 4C3E 84B9 84BDE9A51CE2 Status Released Procedure 1 Disconnect the fan cable from the system board 2 Remove the two screws M2 5x5 that secure the fan to the palm rest and key...

Page 39: ...Removing the fan 39 ...

Page 40: ...your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID FBA79CAF AB2B 4E55 BB9F B66FE9B92D3D Status Released Procedure 1 Align the screw holes on the fan with the screw holes on to the palm rest and keyboard board assembly 2 Route the display cable through the routing guides on the fan 3 Replace the three screws M2 ...

Page 41: ...Identifier GUID 742603A9 6883 4879 8F67 7C3DC7AFB5AD Status Released Post requisites Replace the base cover Replacing the fan 41 ...

Page 42: ... heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Identifier GUID E4E528A9 505B 4FF1 9556 9713AC5FEC9C Status Released Prerequisites Remove the base cover Identifier GUID 6FDA3609 560F 4BCA 8535 9E97953389A7 Status Released Proc...

Page 43: ...Removing the heat sink 43 ...

Page 44: ... Incorrect alignment of the heat sink can damage the system board and processor NOTE If either the system board or the heat sink is replaced use the thermal pad provided in the kit to ensure that thermal conductivity is achieved Identifier GUID 6C4D48D7 505A 47E3 8EB3 8CB31F900398 Status Released Procedure 1 Place the heat sink on the system board and align the screw holes on the heat sink with th...

Page 45: ...Identifier GUID CA6E4297 774B 4E7D 803E E0B85664B945 Status Released Post requisites Replace the base cover Replacing the heat sink 45 ...

Page 46: ...actices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 5BAAC44D C63C 4E84 8264 5FBA1D4F995B Status Released Prerequisites Remove the base cover Identifier GUID 9ADDFE6D 8AD2 4554 BFF8 8FA7AC9995AC Status Released Procedure 1 Loosen the captive screw that secures the solid state drive shield Intel Optane shield and solid state drive Intel Optane to the...

Page 47: ...ve the screw that secures the solid state drive Intel Optane to the solid state drive shield Intel Optane shield 7 Lift the solid state drive Intel Optane off the solid state drive shield Intel Optane shield Removing the solid state drive Intel Optane memory module 47 ...

Page 48: ...er GUID C3603794 F7F5 4784 95E4 CDDB7A280CF4 Status Released Procedure 1 Place the solid state drive Intel Optane into the slot on the back of the solid state drive shield Intel Optane shield 2 Replace the screw that secures the solid state drive Intel Optane to the solid state drive shield Intel Optane shield 3 Align the notch on the solid state drive Intel Optane with the tab on the solid state ...

Page 49: ...Identifier GUID 742603A9 6883 4879 8F67 7C3DC7AFB5AD Status Released Post requisites Replace the base cover Replacing the solid state drive Intel Optane memory module 49 ...

Page 50: ...ore safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Identifier GUID 37921292 743B 4ABF A66A D7C2C75AAA32 Status Released Prerequisites 1 Remove the base cover 2 Remove the ba...

Page 51: ...nnect the interposer from the hard drive assembly 5 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive 6 Lift the hard drive bracket off the hard drive Removing the hard drive 51 ...

Page 52: ...52 Removing the hard drive ...

Page 53: ...g inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive Identifier GUID D47C07C1 47EA 4D65 8394 20D19243A92D Status Released Procedure 1 Align the screw holes on the hard drive bracket wi...

Page 54: ...ews M2x3 that secure the hard drive assembly to the palm rest and keyboard assembly 6 Connect the hard drive cable to the system board and close the latch to secure the cable Identifier GUID 56AA2BC3 6EFC 43DA A65A 1B08AC611390 Status Released Post requisites 1 Replace the battery 2 Replace the base cover 54 Replacing the hard drive ...

Page 55: ...ance home page at www dell com regulatory_compliance Identifier GUID 37921292 743B 4ABF A66A D7C2C75AAA32 Status Released Prerequisites 1 Remove the base cover 2 Remove the battery Identifier GUID 1381F57F C5C1 4C6E 973A EE3832826339 Status Released Procedure 1 Open the latch and disconnect the touchpad cable from the system board 2 Peel the tape that secures the touchpad to the palm rest and keyb...

Page 56: ...5 Remove the four screws M2x2 that secure the touchpad to the palm rest and keyboard assembly 6 Lift the touchpad off the palm rest and keyboard assembly 56 Removing the touchpad ...

Page 57: ...Removing the touchpad 57 ...

Page 58: ...uter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 016C4940 59DB 4413 BADF 23A7C8EDFC5D Status Released Procedure NOTE Ensure that the touchpad is aligned with the guides available on the palm rest and keyboard assembly and the gap on either sides of the touchpad is equal 1 Place the touchpad into the slot on the palm r...

Page 59: ...d keyboard assembly 5 Adhere the tape that secures the touchpad to the palm rest and keyboard assembly 6 Slide the touchpad cable into its connector on the system board and close the latch to secure the cable Identifier GUID 56AA2BC3 6EFC 43DA A65A 1B08AC611390 Status Released Post requisites 1 Replace the battery 2 Replace the base cover Replacing the touchpad 59 ...

Page 60: ...ices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID E7C727AF B7E4 4DED 9219 77CA221B429C Status Released Prerequisites 1 Remove the base cover 2 Remove the solid state drive Intel Optane Identifier GUID 7BF4E484 4E57 4C0F BA88 F794503F9E8A Status Released Procedure 1 Disconnect the speaker cable from the system board 2 Note the speaker cable routing a...

Page 61: ...Removing the speakers 61 ...

Page 62: ...t practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID B2FDBA12 DA32 49C7 874F 46AAD9CB89BE Status Released Procedure NOTE If the rubber grommets are pushed out when removing the speakers push them back in before replacing the speakers 1 Using the alignment posts and rubber grommets place the speakers in the slots on the palm rest and keyboard ass...

Page 63: ...Identifier GUID D27ADFE2 101B 4EF9 8F3B 30AE3EEA6954 Status Released Post requisites 1 Replace the solid state drive Intel Optane 2 Replace the base cover Replacing the speakers 63 ...

Page 64: ...l battery resets the BIOS setup program s settings to default Before removing the I O board along with the coin cell battery it is recommended to note the BIOS setup program s settings 1 Remove the base cover 2 Remove the solid state drive Intel Optane 3 Remove the speakers Identifier GUID E46C59C6 ED43 4896 A91F 0058DA30905C Status Released Procedure 1 Open the latch and disconnect the hard drive...

Page 65: ...Removing the I O board 65 ...

Page 66: ...ory Compliance home page at www dell com regulatory_compliance Identifier GUID 4CA52E86 EAAB 4B35 889F 73FD6FC2C423 Status Released Procedure 1 Using the alignment posts place the I O board on the palm rest and keyboard assembly 2 Replace the two screws M2x4 that secure the I O board to the palm rest and keyboard assembly 3 Adhere the I O board cable to the palm rest and keyboard assembly 4 Connec...

Page 67: ...dentifier GUID 7864518D D6C2 4BBF B809 30F43CE9380D Status Released Post requisites 1 Replace the speakers 2 Replace the solid state drive Intel Optane 3 Replace the base cover Replacing the I O board 67 ...

Page 68: ...com regulatory_compliance Identifier GUID 2F418431 DC89 4092 932D 7ADCE3D6EC3A Status Released Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the fan Identifier GUID FA1DE748 9C76 49B1 A0FE 68276D6D5D1F Status Released Procedure 1 Note the routing of the antenna cables and peel off the cables from the system board 2 Open the latch and disconnect the display cable from th...

Page 69: ...5 Lift the palm rest and keyboard assembly at an angle Removing the display assembly 69 ...

Page 70: ...6 Slide and remove the palm rest and keyboard assembly off the display assembly 70 Removing the display assembly ...

Page 71: ...7 After performing all the above steps you are left with display assembly Removing the display assembly 71 ...

Page 72: ...72 Removing the display assembly ...

Page 73: ...er working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 099D5A26 2613 471F A10E 7F32E29235A9 Status Released Procedure NOTE Ensure that the hinges are opened to the maximum before replacing the display assembly on the palm rest and keyboard assembly 1 Place the palm rest and keyboard assembly under...

Page 74: ...outing guides on the palm rest and keyboard assembly 5 Connect the display cable to the system board 6 Adhere the antenna cables to the system board Identifier GUID 5C9B0CEC 8A75 4661 B4E8 541F79C41E71 Status Released Post requisites 1 Replace the fan 2 Replace the wireless card 3 Replace the base cover 74 Replacing the display assembly ...

Page 75: ... com regulatory_compliance Identifier GUID DEDE9467 4A02 40A0 9E14 3FFCBE3C3A52 Status Released Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the fan 5 Remove the hard drive 6 Remove the display assembly Identifier GUID 000C519B D7B2 4BBB A172 598CF0889C10 Status Released Procedure 1 Open the latch and disconnect the power button board cable from th...

Page 76: ...76 Removing the power button board ...

Page 77: ... working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 2625A35B 7915 4836 9349 C655EF4F80AB Status Released Procedure 1 Place the power button board into the slot on the palm rest and keyboard assembly 2 Replace the two screws M2x3 that secure the power button board to the palm rest and keyboard ass...

Page 78: ... A098 6A9D2FAAA73A Status Released Post requisites 1 Replace the display assembly 2 Replace the hard drive 3 Replace the fan 4 Replace the wireless card 5 Replace the battery 6 Replace the base cover 78 Replacing the power button board ...

Page 79: ... you can reconnect the cables correctly after you replace the system board Identifier GUID 7734CD28 6469 4978 A7E6 290DEA34B420 Status Released Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the memory modules 4 Remove the wireless card 5 Remove the fan 6 Remove the heat sink 7 Remove the solid state drive Intel Optane Identifier GUID 326FF3A3 1C1B 4D4F 9A39 623872C5F78B Statu...

Page 80: ...10 Remove the screw M2x4 that secures the system board to the palm rest and keyboard assembly 11 Lift the system board off the palm rest and keyboard assembly 80 Removing the system board ...

Page 81: ...Removing the system board 81 ...

Page 82: ...ompliance NOTE Your computer s Service Tag is stored in the system board You must enter the Service Tag in the BIOS setup program after you replace the system board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board Identifier GUID 7A82A278 620B 4842 8601 17BD36297...

Page 83: ...stem board and close the latch to secure the cable 7 Slide the hard drive cable into the connector on the system board and close the latch to secure the cable 8 Slide the touchpad cable into the connector on the system board and close the latch to secure the cable 9 Slide the keyboard back light cable into the connector on the system board and close the latch to secure the cable 10 Slide the keybo...

Page 84: ... fan 4 Replace the wireless card 5 Replace the memory modules 6 Replace the battery 7 Replace the base cover Identifier GUID C264FC4F B5CD 4F08 9183 CB9FC26A5E6A Status Released Entering the Service Tag in the BIOS setup program 1 Turn on or restart your computer 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program 84 Replacing the system board ...

Page 85: ... Navigate to the Main tab and enter the Service Tag in the Service Tag Input field NOTE Service tag is the alphanumeric identifier located at the back side of your computer Replacing the system board 85 ...

Page 86: ... with fingerprint reader Identifier GUID 5C699FFD CEA2 401A 94C5 BC49BBB06ED6 Status Released Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the memory modules 4 Remove the wireless card 5 Remove the fan 6 Remove the heat sink 7 Remove the solid state drive Intel Optane 8 Remove the hard drive 9 Remove the display assembly 10 Remove the system board Identifier GUID 4176E1C0 43...

Page 87: ...Removing the power button with fingerprint reader 87 ...

Page 88: ...fety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance NOTE Applicable only for computers that are shipped with fingerprint reader Identifier GUID 53F119EC 28A7 48F7 943E D560FCFAD344 Status Released Procedure 1 Using the alignment posts align and place the power button on the palm rest and keyboard assembly 2 Place the power button with fingerprint reade...

Page 89: ...board 2 Replace the display assembly 3 Replace the hard drive 4 Replace the solid state drive Intel Optane 5 Replace the heat sink 6 Replace the fan 7 Replace the wireless card 8 Replace the memory modules 9 Replace the battery 10 Replace the base cover Replacing the power button with fingerprint reader 89 ...

Page 90: ...01A 94C5 BC49BBB06ED6 Status Released Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the memory modules 4 Remove the wireless card 5 Remove the fan 6 Remove the heat sink 7 Remove the solid state drive Intel Optane 8 Remove the hard drive 9 Remove the display assembly 10 Remove the system board Identifier GUID D5AF4626 7846 4D75 A653 30015F342B62 Status Released Procedure 1 Re...

Page 91: ...Removing the power adapter port 91 ...

Page 92: ... in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID D624BB3E 2596 4949 B5C9 75E580DF8189 Status Released Procedure 1 Place the power adapter port into the slot on the palm rest and keyboard assembly 2 Adhere the power adapter port cable to the palm rest and keyboard assembly 3 Replace th...

Page 93: ...e system board 2 Replace the display assembly 3 Replace the hard drive 4 Replace the solid state drive Intel Optane 5 Replace the heat sink 6 Replace the fan 7 Replace the wireless card 8 Replace the memory modules 9 Replace the battery 10 Replace the base cover Replacing the power adapter port 93 ...

Page 94: ...8581651540A Status Released Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the memory modules 4 Remove the wireless card 5 Remove the fan 6 Remove the heat sink 7 Remove the solid state drive Intel Optane 8 Remove the hard drive 9 Remove the touchpad 10 Remove the speakers 11 Remove the I O board 12 Remove the display assembly 13 Remove the power button board optional 14 Remov...

Page 95: ...Removing the palm rest and keyboard assembly 95 ...

Page 96: ...ps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 2E7780E2 FBFF 433C B144 5ACCA61E38C4 Status Released Procedure Place the palm rest and keyboard assembly on a flat surface 41 96 Replaci...

Page 97: ...place the power button board optional 5 Replace the display assembly 6 Replace the I O board 7 Replace the speakers 8 Replace the touchpad 9 Replace the hard drive 10 Replace the solid state drive Intel Optane 11 Replace the heat sink 12 Replace the fan 13 Replace the wireless card 14 Replace the memory modules 15 Replace the battery 16 Replace the base cover Replacing the palm rest and keyboard a...

Page 98: ...king inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 456EDDEB D417 4E75 A8DD 091CFDD6AB7F Status Released Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the fan 4 Remove the display assembly Identifier GUID EEB35788 33F7 4295 AD7B B5F34E386155 Status Released Procedure 1 Pus...

Page 99: ...2 Pry the display bezel to release it from the display back cover and antenna assembly 3 Lift the display bezel off the display back cover and antenna assembly Removing the display bezel 99 ...

Page 100: ...100 Removing the display bezel ...

Page 101: ...ter working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 7A0CC384 554A 44B7 BF61 ADFDF2303835 Status Released Procedure 1 Align the display bezel with the display back cover and antenna assembly and then gently snap the display bezel into place 2 Insert the tabs on the display hinge cover to the sl...

Page 102: ...er GUID 54DE3F9D AC0B 4F47 8B02 CD7EA27971F4 Status Released Post requisites 1 Replace the display assembly 2 Replace the fan 3 Replace the wireless card 4 Replace the base cover 102 Replacing the display bezel ...

Page 103: ...ory Compliance home page at www dell com regulatory_compliance Identifier GUID 192E8369 968E 47C8 A1F9 23242EFA3416 Status Released Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the fan 4 Remove the display assembly 5 Remove the display bezel Identifier GUID 6C896A4A D39B 4D9F B3AD B98765DEFD89 Status Released Procedure 1 Using a plastic scribe gently pry the camera off...

Page 104: ...104 Removing the camera ...

Page 105: ...ter working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 31BF8C66 2007 41D8 BAAA 895F2E8EBD9C Status Released Procedure 1 Connect the camera cable to the camera module 2 Using the alignment post adhere the camera module on the display ba...

Page 106: ...1541E A8B5 4F22 BFBA 75EA51DBF7EA Status Released Post requisites 1 Replace the display bezel 2 Replace the display assembly 3 Replace the fan 4 Replace the wireless card 5 Replace the base cover 106 Replacing the camera ...

Page 107: ...afety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 192E8369 968E 47C8 A1F9 23242EFA3416 Status Released Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the fan 4 Remove the display assembly 5 Remove the display bezel Identifier GUID 852AA0E3 450D 480F 81E9 0162FEC92F44 Status Released Procedure 1 Remove the f...

Page 108: ...ay cable to the back of the display panel 4 Lift the latch and disconnect the display cable from the display panel cable connector 5 Lift the display panel away from the display back cover and antenna assembly 108 Removing the display panel ...

Page 109: ...ons in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 7A0D2040 B2EF 418A BCDA B41D69A54F8C Status Released Procedure 1 Place the display panel on a flat and clean surface 2 Connect the display cable to the connector at the back of the display panel and close the latch to secure the cabl...

Page 110: ...ver and antenna assembly 5 Align the screw holes on the display panel with the screw holes on the display back cover and antenna assembly 6 Replace the screws that secure the display panel to the display back cover and antenna assembly 110 Replacing the display panel ...

Page 111: ...1E A8B5 4F22 BFBA 75EA51DBF7EA Status Released Post requisites 1 Replace the display bezel 2 Replace the display assembly 3 Replace the fan 4 Replace the wireless card 5 Replace the base cover Replacing the display panel 111 ...

Page 112: ...ctices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 192E8369 968E 47C8 A1F9 23242EFA3416 Status Released Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the fan 4 Remove the display assembly 5 Remove the display bezel Identifier GUID 6DCED7CF 1399 46ED 81D3 496BC3468B9D Status Released Procedure 1 Remove the 10 screws M2x2 ...

Page 113: ...Removing the display hinges 113 ...

Page 114: ...llow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 76D45286 5475 42CF AD68 E22261419D15 Status Released Procedure 1 Align the screw holes on the hinges and brackets with the screw holes on the display back cover and antenna assembly 2 Replace the 10 screws M2x2 that...

Page 115: ...E A8B5 4F22 BFBA 75EA51DBF7EA Status Released Post requisites 1 Replace the display bezel 2 Replace the display assembly 3 Replace the fan 4 Replace the wireless card 5 Replace the base cover Replacing the display hinges 115 ...

Page 116: ...ell com regulatory_compliance Identifier GUID F4533516 1F76 439F 89C6 2C6361954C8A Status Released Prerequisites 1 Remove the base cover 2 Remove the fan 3 Remove the wireless card 4 Remove the display assembly 5 Remove the display bezel 6 Remove the camera 7 Remove the display panel 8 Remove the display hinges Identifier GUID 19A93D26 32C3 4FBB 874E FB52E150743C Status Released Procedure 1 Remove...

Page 117: ...Removing the display cable 117 ...

Page 118: ...er follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 98F9A860 08F2 42C9 8309 52AAC250BF83 Status Released Procedure 1 Place the display cable and camera cable on the display back cover and antenna assembly 2 Route the display cable and camera cable through the ro...

Page 119: ...eleased Post requisites 1 Replace the display hinges 2 Replace the display panel 3 Replace the camera 4 Replace the display bezel 5 Replace the display assembly 6 Replace the fan 7 Replace the wireless card 8 Replace the base cover Replacing the display cable 119 ...

Page 120: ...the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 430D15F5 B89A 4521 94BC 9786FDC78687 Status Released Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the fan 4 Remove the display assembly 5 Remove the display bezel 6 Remove the camera 7 Remove the display panel 8 Remove the display hinges 9 Remove the display cable Identifier GUID ...

Page 121: ...Removing the display back cover and antenna assembly 121 ...

Page 122: ...fter working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 539944E4 AC09 49E9 B9E7 E145038C9DAD Status Released Procedure Place the display back cover and antenna assembly on a clean and flat surface Identifier GUID 058D14FB 702F 4EB3 8AE8 9345D33CBF00 Status Released Post requisites 1 Replace the d...

Page 123: ...5 Replace the display bezel 6 Replace the display assembly 7 Replace the fan 8 Replace the wireless card 9 Replace the base cover Replacing the display back cover and antenna assembly 123 ...

Page 124: ...e Device Manager check if the video driver is installed Install the video driver update from www dell com support Identifier GUID 43531ABB B77D 45B5 AFBA B90BDF782CFC Status Released Intel Serial IO driver In the Device Manager check if the Intel Serial IO driver is installed Install the driver updates from www dell com support Identifier GUID B021278B 5FB5 429E B0B5 BF580C34D140 Status Released I...

Page 125: ... updates from www dell com support Identifier GUID 543661C6 4009 4F1B BB4F 6CF5FF28149D Status Released Wireless and Bluetooth drivers In the Device Manager check if the network card driver is installed Install the driver updates from www dell com support In the Device Manager check if the Bluetooth driver is installed Install the driver updates from www dell com support Device drivers 125 ...

Page 126: ... or change a user selectable option such as the user password type of hard drive installed and enabling or disabling base devices Identifier GUID 1432A924 49E9 4080 961D 2AFBDAF42039 Status Released Entering BIOS setup program 1 Turn on or restart your computer 2 During POST when the DELL logo is displayed watch for the F2 prompt to appear and then press F2 immediately NOTE The F2 prompt indicates...

Page 127: ...2 key Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive if available SATA Hard Drive if available Diagnostics NOTE Choosing Diagnostics will display the ePSA diagnostics screen T...

Page 128: ...L3 Cache Displays the processor L3 Cache size HT Capable Displays whether the processor is HyperThreading HT capable 64 Bit Technology Displays whether 64 bit technology is used Device Information SATA 0 Displays the M 2 SATA SSD 0 device information of the computer SATA 1 Displays the M 2 SATA SSD 1 device information of the computer M 2 PCIe SSD 0 Displays the M 2 PCIe SSD 0 device information o...

Page 129: ...ces connected to external USB port Audio Enable or disable the integrated audio controller Keyboard Illumination Enables you to choose the operating mode of the keyboard illumination feature Keyboard Backlight Timeout on AC When the backlight is enabled this feature defines the timeout value for the keyboard backlight when an AC adapter is plugged into the computer Keyboard Backlight Timeout on Ba...

Page 130: ...ble 7 System setup options Secure Boot menu Secure Boot Secure Boot Enable Enable or disable the secure boot feature Secure Boot Mode Modifies the behavior of Secure Boot to allow evaluation or enforcement of UEFI driver signatures Expert Key Management Expert Key Management Enable or disable Expert Key Management Custom Mode Key Management Select the custom values for expert key management Table ...

Page 131: ... Warnings Enable adapter warnings Default Enabled Numlock Enable Enables the NumLock funcltion when computer boots Fn Lock Options Enable or disable the Fn lock mode Fastboot Enable to set the speed of the boot process Default Thorough Extend BIOS POST Time Configure additional pre boot delay Full Screen Logo Enable or disable to display full screen logo Warnings and Errors Sets the boot process t...

Page 132: ...tAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors Identifier GUID F43D0F02 193D 4BE5 9D60 550CA3D18D79 Status Released Clearing CMOS settings CAUTION Clearing CM...

Page 133: ...NOTE For information on how to reset Windows or application passwords refer to the documentation accompanying Windows or your application System setup 133 ...

Page 134: ...r your computer 8 After the download is complete navigate to the folder where you saved the BIOS update file 9 Double click the BIOS update file icon and follow the instructions on the screen Identifier GUID 060D210F C287 462B AC38 81183D440A9D Status Released Flashing BIOS USB key 1 Follow the procedure from step 1 to step 7 in Flashing the BIOS to download the latest BIOS setup program file 2 Cr...

Page 135: ...ser interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed Identifier GUID 0B893EED EFBC 4831 A9C4 7298A7A9F619 Status Released Running the ePSA diagnostics 1 Turn on your computer 2 As the computer boots press the F12 key as the Dell logo appears 3 On the boot menu screen select the Diagnostics option 4 Click the arrow at the bottom left co...

Page 136: ... beep codes indicating failures For example the power and battery status light blinks amber two times followed by a pause and then blinks white three times followed by a pause This 2 3 pattern continues until the computer is turned off indicating no memory or RAM is detected The following table shows different light patterns and describes what they indicate Table 14 Diagnostics Light pattern Probl...

Page 137: ...rage Technology user interface can be removed without uninstalling the driver NOTE Disabling Intel Optane memory is required before removing the SATA storage device accelerated by the Intel Optane memory module from the computer 1 On the taskbar click the search box and then type Intel Rapid Storage Technology 2 Click Intel Rapid Storage Technology The Intel Rapid Storage Technology window is disp...

Page 138: ...l static electricity that remains on the computer even after it has been powered off and the battery has been removed The following procedure provides the instructions on how to conduct flea power release 1 Turn off your computer 2 Disconnect the power adapter from your computer 3 Press and hold the power button for 15 seconds to drain the flea power 4 Connect the power adapter to your computer 5 ...

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