Dell GX620 - 3.6GHz Desktop 1GB RAM 80GB Windows XP SFF User Manual Download Page 287

Page: 287 / 352

Solving Problems

287

Lockups and Software Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions

located in the

Product Information Guide

NOTE:

If you installed a unique image on your computer or if you had to reinstall your operating

system, run the DSS utility. DSS is available on your

Drivers and Utilities CD

and at

support.dell.com

NOTE:

You must use Microsoft

Windows

XP Service Pack 1 or later when you reinstall Windows

XP.

The computer does not start up

The computer stops responding

NOTICE:

You might lose data if you are unable to perform an operating system shutdown.

HECK

THE

KEYBOARD

CABLE

—

• Ensure that the keyboard cable is firmly connected to the computer.

• Shut down the computer, reconnect the keyboard cable as shown in the

Quick Reference Guide

for your

computer, and then restart the computer.

• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.

• Remove keyboard extension cables and connect the keyboard directly to the computer.

EST

THE

KEYBOARD

— Connect a properly working keyboard to the computer, and try using the keyboard.

If the new keyboard works, the original keyboard is faulty.

THE

ELL

IAGNOSTICS

HECK

FOR

SOFTWARE

AND

HARDWARE

CONFLICTS

HECK

THE

IAGNOSTIC

IGHTS

NSURE

THAT

THE

POWER

CABLE

FIRMLY

CONNECTED

THE

COMPUTER

AND

THE

ELECTRICAL

OUTLET

Summary of Contents for GX620 - 3.6GHz Desktop 1GB RAM 80GB Windows XP SFF

Page 1: ...1 Dell OptiPlex GX620 User s Guide ...

Page 2: ...ademarks used in this text Dell the DELL logo OptiPlex Inspiron Dimension Latitude Dell Precision DellNet TravelLite Dell OpenManage PowerVault Axim PowerEdge PowerConnect and PowerApp are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks of Intel Corporation Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation IBM is a registered trademark of In...

Page 3: ...Computer 21 Desktop Computer 22 Small Form Factor Computer 23 Ultra Small Form Factor Computer 24 Replacing the Chassis Intrusion Switch 24 Resetting the Chassis Intrusion Detector 24 4 Mini Tower Computer About Your Mini Tower Computer 25 Front View 25 Back View 27 Back Panel Connectors 28 Inside Your Computer 30 System Board Components 32 Jumper Settings 33 Mini Tower Computer Specifications 35 ...

Page 4: ...serts 54 Floppy Drive 57 Removing the Floppy Drive 57 Installing the Floppy Drive 58 CD DVD Drive 60 Removing a CD DVD Drive 60 Installing a CD DVD Drive 61 PCI and PCI Express Cards and Serial Port Adapters 67 PCI Cards 67 Installing a PCI Card 67 Removing a PCI Card 70 PCI Express Cards 73 Installing a PCI Express Card 73 Removing a PCI Express Card 77 Serial Port Adapters 78 Installing a Serial...

Page 5: ...5 Connecting Drive Cables 115 Drive Interface Connectors 116 Power Cable Connectors 117 Connecting and Disconnecting Drive Cables 117 CD DVD Drive 118 Removing a CD DVD Drive 118 Installing a CD DVD Drive 118 Floppy Drive 120 Removing a Floppy Drive 120 Installing a Floppy Drive 121 Hard Drive 123 Removing a Hard Drive 123 Installing a Hard Drive 124 PCI and PCI Express Cards and Serial Port Adapt...

Page 6: ...er Supply 145 DC Power Connectors 147 Processor 153 Removing the Processor 153 Installing the Processor 154 6 Small Form Factor Computer About Your Small Form Factor Computer 157 Front View 157 Back View 158 Back Panel Connectors 159 Inside Your Computer 160 System Board Components 162 Jumper Settings 163 Small Form Factor Computer Specifications 165 Removing the Computer Cover 171 I O Panel 173 R...

Page 7: ...89 PCI Express Cards 189 Installing a PCI Express Card 189 Removing a PCI Express Card 193 Serial Port Adapters 193 Installing a Serial Port Adapter 194 Removing a Serial Port Adapter 194 Power Supply 195 Processor 197 Removing the Processor 197 Installing the Processor 198 7 Ultra Small Form Factor Computer About Your Ultra Small Form Factor Computer 201 Front View 201 Side View 202 Back View 203...

Page 8: ...ing Microsoft Windows 223 Securing a Device in the Module Bay 224 Drives 227 General Installation Guidelines 227 Connecting Drive Cables 227 Drive Interface Connectors 227 Power Cable Connectors 228 Connecting and Disconnecting Drive Cables 228 Hard Drive 229 Installing a Hard Drive 229 Processor 233 8 Advanced Features LegacySelect Technology Control 239 Manageability 239 Alert Standard Format 23...

Page 9: ...word Enabled 244 Deleting or Changing an Existing Administrator Password 244 Disabling a Forgotten Password and Setting a New Password 245 System Setup 245 Overview 245 Entering System Setup 245 System Setup Screens 245 System Setup Options 247 Boot Sequence 252 Option Settings 252 Changing Boot Sequence for the Current Boot 252 Changing Boot Sequence for Future Boots 253 Booting to a USB Device 2...

Page 10: ... 11 Memory DDR2 Memory Overview 267 Addressing Memory With 4 GB Configurations 268 Removing Memory 269 Replacing Adding Additional Memory 270 12 Replacing the Computer Cover 13 Cleaning Your Computer Computer Keyboard and Monitor 275 Mouse 275 Floppy Drive 275 CDs and DVDs 276 14 Reinstalling Drivers and the Operating System Drivers 277 What Is a Driver 277 Identifying Drivers 277 Reinstalling Dri...

Page 11: ...ng Problems Battery Problems 285 Drive Problems 285 CD and DVD drive problems 285 Problems writing to a CD DVD RW drive 286 Hard drive problems 286 Keyboard Problems 286 Lockups and Software Problems 287 The computer does not start up 287 The computer stops responding 287 A program stops responding 288 A program crashes repeatedly 288 A solid blue screen appears 288 Other software problems 289 Mem...

Page 12: ...t User Switching 300 Setting Up a Home and Office Network 301 Connecting to a Network Adapter 301 Network Setup Wizard 301 Glossary 303 17 Troubleshooting Tools and Utilities Dell Diagnostics 313 When to Use the Dell Diagnostics 313 Starting the Dell Diagnostics From Your Hard Drive 313 Starting the Dell Diagnostics From the Drivers and Utilities CD Optional 313 Dell Diagnostics Main Menu 314 Syst...

Page 13: ...Status Service 328 Technical Support Service 328 Problems With Your Order 329 Product Information 329 Returning Items for Warranty Repair or Credit 329 Before You Call 329 Contacting Dell 331 19 Warranty 20 FCC Notices U S Only FCC Notices U S Only 351 Class A 352 Class B 352 FCC Identification Information 352 ...

Page 14: ...14 Contents ...

Page 15: ...tics or access your documentation Readme files may be included on your CD to provide last minute updates about technical changes to your computer or advanced technical referencematerial for technicians or experienced users NOTE Drivers and documentation updates can be found at support dell com NOTE The Drivers and Utilities CD is optional and may not ship with your computer How to set up my comput...

Page 16: ...ws XP Help and Support Center 1 Click the Start button and click Help and Support 2 Click User s and system guides and click User s guides The User s Guide is also available on the optional Drivers and Utilities CD Service Tag and Express Service Code Microsoft Windows License Label Service Tag and Microsoft Windows License These labels are located on your computer Use the Service Tag to identify ...

Page 17: ...des critical updates for your operating system and support for Dell 3 5 inch USB floppy drives Intel Pentium M processors optical drives and USB devices DSS is necessary for correct operation of your Dell computer The software automatically detects your computer and operating system and installs the updates appropriate for your configuration Dell Support Website support dell com NOTE Select your r...

Page 18: ...einstalling Microsoft Windows XP for instructions After you reinstall your operating system use the optional Drivers and Utilities CD to reinstall drivers for the devices that came with your computer Your operating system product key label is located on your computer NOTE The color of your CD varies based on the operating system you ordered NOTE The Operating System CD is optional and may not ship...

Page 19: ...puter 1 Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click Turn Off Computer b In the Turn off computer window click Turn off The computer turns off after the operating system shutdown process finishes 2 Ensure that the computer and any attached devices are turned off If your computer and attached devices did not automaticall...

Page 20: ...e following steps before you begin working inside the computer 1 Turn off your computer NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 2 Disconnect any telephone or telecommunication lines from the computer 3 Disconnect your computer and all attached devices from their electrical outlets and then press the power button t...

Page 21: ... Follow the procedures in Before You Begin 2 Disconnect the chassis intrusion switch cable from the system board Note the routing of the chassis intrusion cable as you remove it from the chassis Chassis hooks may hold the cable in place inside the chassis 3 Using a flat blade screwdriver gently slide the chassis intrusion switch out of its slot and remove the switch and its attached cable from the...

Page 22: ...22 Chassis Intrusion Switch w w w d e l l c o m s u p p o r t d e l l c o m Desktop Computer ...

Page 23: ...Chassis Intrusion Switch 23 Small Form Factor Computer ...

Page 24: ... the Chassis Intrusion Detector 1 Turn on or restart your computer 2 When the blue DELL logo appears press F2 immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again 3 Select the Chassis Intrusion option and then press the left or right arrow key to select Reset Change the setting...

Page 25: ...25 Mini Tower Computer w w w d e l l c o m s u p p o r t d e l l c o m Mini Tower Computer About Your Mini Tower Computer Front View 3 10 9 6 7 2 1 8 5 4 ...

Page 26: ...conds or longer Instead perform an operating system shutdown NOTICE If your operating system has ACPI enabled when you press the power button the computer will perform an operating system shutdown 7 power light The power light illuminates and blinks or remains solid to indicate different operating modes No light The computer is turned off Steady green The computer is in a normal operating state Bl...

Page 27: ...27 Mini Tower Computer w w w d e l l c o m s u p p o r t d e l l c o m Back View 4 3 5 6 2 1 ...

Page 28: ...switch set the switch for the voltage that most closely matches the AC power available in your location NOTICE The voltage selection switch must be set to the 115 V position even though the AC power available in Japan is 100 V Also ensure that your monitor and attached devices are electrically rated to operate with the AC power available in your location 4 power connector Insert the power cable 5 ...

Page 29: ...d connection exists between a 1 Gbps or 1000 Mbps network and the computer Off The computer is not detecting a physical connection to the network 3 network adapter connector To attach your computer to a network or broadband device connect one end of a network cable to either a network jack or your network or broadband device Connect the other end of the network cable to the network adapter connect...

Page 30: ...en line out connector to attach headphones and most speakers with integrated amplifiers On computers with a sound card use the connector on the card 7 microphone connector Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program On computers with a sound card the microphone connector is on the card 8 USB 2 0 connectors ...

Page 31: ... Mini Tower Computer w w w d e l l c o m s u p p o r t d e l l c o m 1 CD DVD drive 5 system board 2 floppy drive 6 heat sink assembly 3 power supply 7 hard drive 4 chassis intrusion switch 1 3 5 4 7 2 6 ...

Page 32: ...32 Mini Tower Computer w w w d e l l c o m s u p p o r t d e l l c o m System Board Components 1 2 4 5 15 6 16 17 20 8 10 11 3 9 7 12 19 21 18 22 14 13 ...

Page 33: ...ctor SLOT4 5 serial ATA drive connectors SATA0 SATA2 SATA1 SATA3 16 PCI connector SLOT2 6 front panel connector FNT_PANEL 17 PCI connector SLOT3 7 CD drive analog audio cable connector for optional analog audio cable CD_IN 18 serial connector SER2 8 power connector POWER 19 floppy drive connector DSKT 9 CD DVD drive connector IDE 20 standby power indicator AUX_PWR 10 RTC reset jumper RTCRST 21 sys...

Page 34: ... p p o r t d e l l c o m Jumper Setting Description PSWD Password features are enabled default Password features are disabled RTCRST The real time clock has not been reset The real time clock is being reset jumpered temporarily jumpered unjumpered ...

Page 35: ...S address F0000h Computer Information Chipset Intel 945 Express Data bus width 64 bits Address bus width 32 bits DMA channels eight Interrupt levels 24 BIOS chip NVRAM 4 Mb Memory speed 533 MHz NIC integrated network interface with ASF 1 03 and 2 0 support as defined by DMTF Capable of 10 100 1000 communication Green A good connection exists between a 10 Mbps network and the computer Orange A good...

Page 36: ...0 IDE supporting two devices per channel with one channel Expansion Bus Bus type PCI 2 3 SATA 1 0a and 2 0 USB 2 0 PCI Express 1 0a Bus speed PCI 33 MHz SATA 1 5 Gbps and 3 0 Gbps USB 480 Mbps PCI Express x1 5 Gbps PCI Express x16 80 Gbps Cards full height cards supported PCI connectors two connector size 120 pins connector data width maximum 32 bits PCI Express connectors one x1 and one x16 power...

Page 37: ...icrophone System board connectors Primary IDE drive 40 pin connector Serial ATA four 7 pin connectors Floppy drive 34 pin connector Serial 12 pin connector for optional second serial port card Fan 5 pin connector PCI 2 2 120 pin connector CD drive audio interface 4 pin connector Front panel 40 pin connector Key Combinations Ctrl Alt Del If you are running Microsoft Windows XP brings up the Windows...

Page 38: ... indicates network connection Link integrity light on integrated network adapter green light for 10 Mb operation orange light for 100 Mb operation yellow light for a 1000 Mb 1 Gb operation Activity light on integrated network adapter yellow blinking light Diagnostic lights Four lights on the back panel See Diagnostic Lights Standby power light AUX_PWR on the system board Power DC power supply Watt...

Page 39: ... 0 25 G at 3 to 200 Hz at 0 5 octave min Storage 0 5 G at 3 to 200 Hz at 1 octave min Maximum shock Operating bottom half sine pulse with a change in velocity of 50 8 cm sec 20 inches sec Storage 27 G faired square wave with a velocity change of 508 cm sec 200 inches sec Altitude Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft ...

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Page 41: ...computer from the electrical outlet before removing the computer cover 1 Follow the procedures in Before You Begin 2 Lay the computer on its side as shown in the illustration 3 Locate the cover release latch shown in the illustration Then slide the release latch back as you lift the cover 4 Grip the sides of the computer cover and pivot the cover up using the hinge tabs as leverage points 5 Remove...

Page 42: ...42 w w w d e l l c o m s u p p o r t d e l l c o m 1 security cable slot 2 cover release latch 3 padlock ring 2 1 3 ...

Page 43: ...as you remove them so that you can re route them correctly when installing the new I O panel 1 Follow the procedures in Before You Begin NOTICE When sliding the I O panel out of the computer be extremely careful Carelessness my result in damage to the cable connectors and the cable routing clips 2 Remove the screw that secures the I O panel Press on the release button and pull on the loop to slide...

Page 44: ...low the removal procedure in the reverse order NOTE Use the guides on the I O panel bracket to help position the I O panel in place and use the notch on the I O panel bracket to help seat the panel 1 I O panel release button 2 securing screw 3 I O panel 4 I O cable connector 5 I O cable connector pull loop ...

Page 45: ...d IDE controllers on this computer you will not be able to connect all supported devices at once General Installation Guidelines Connect CD DVD drives to the connector labeled IDE on the system board Serial ATA hard drives should be connected to the connectors labeled SATA0 SATA1 SATA2 or SATA3 on the system board 1 CD DVD drive 2 floppy drive 3 hard drive 1 3 2 ...

Page 46: ...terface Connectors Most interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector Keyed connectors ensure that the pin 1 wire in the cable indicated by the colored stripe along one edge of the IDE cable serial ATA cables do not use a colored stripe goes to the pin 1 end of the connector The pin 1 ...

Page 47: ...g and disconnecting a serial ATA data cable hold the cable by the black connector at each end Like IDE connectors the serial ATA interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector IDE Drive Power Connector Serial ATA Power Connector 1 power cable 2 power input connector 2 1 1 2 ...

Page 48: ...damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it Removing a Hard Drive 1 If you are replacing a hard drive that contains data you want to keep back up your files before you begin this procedure 2 Check the documentation for the drive to verify that it is configured for your computer 3 Follow the procedures i...

Page 49: ...lation 2 Check the documentation for the drive to verify that it is configured for your computer NOTE If your replacement hard drive does not have the plastic hard drive bracket attached remove the bracket from the existing drive by unsnapping it from the drive Snap the bracket onto the new drive 1 hard drive cable 2 hard drive cable on system board 3 power cable 1 hard drive 2 release tabs 2 2 1 ...

Page 50: ...w w d e l l c o m s u p p o r t d e l l c o m 3 Gently slide the hard drive into the hard drive bracket until it clicks into place 1 hard drive 2 hard drive bracket 1 hard drive 2 hard drive bracket 1 2 2 1 ...

Page 51: ...ootable medium into your boot drive See the documentation that came with the drive for instructions on installing any software required for drive operation 9 Enter system setup and update the appropriate Primary Drive option 0 or 1 10 Exit system setup and reboot the computer 11 Partition and logically format your drive before you proceed to the next step See the documentation for your operating s...

Page 52: ...ou want to keep back up your files before you begin this procedure 1 Check the documentation for the drive to verify that it is configured for your computer 2 Follow the procedures in Before You Begin 3 Remove the plastic hard drive bracket from the inside of the hard drive bay by squeezing the release tabs and gently pulling the bracket up and out of the bay 4 Gently spread the sides of the drive...

Page 53: ...ew hard drive into the upper bay until it clicks into place 7 Connect the power cable to the drives 8 Attach the serial ATA connector removed in step 5 to the first hard drive 9 Locate an unused serial ATA connector on the system board and attach a drive cable to this connector and to the second hard drive ...

Page 54: ...a new floppy or CD DVD drive instead of replacing a drive remove the drive panel inserts 1 Follow the procedures in Before You Begin 2 Remove the drive panel by sliding the drive release latch downward to open the panel Then remove it from the hinges 1 hard drive cable 2 hard drive cable on system board 3 power cable 3 2 1 ...

Page 55: ...lect the drive panel insert in front of the drive bay that you want to use 4 Gently press the release tab of the insert to remove it from the drive panel 1 drive panel 2 release tab 3 drive panel insert 1 2 3 ...

Page 56: ...l c o m s u p p o r t d e l l c o m 5 Reattach the drive panel to the front of the computer The drive panel only fits one way 1 CD DVD drive panel insert 2 floppy drive panel insert 3 holder for shoulder screws 1 2 3 ...

Page 57: ...al outlet before removing the computer cover Removing the Floppy Drive 1 Follow the procedures in Before You Begin 2 Remove the drive panel by sliding the drive release latch downward to open the panel and then remove it from the hinges 3 Disconnect the power and floppy drive cables from the back of the floppy drive 4 Remove the floppy drive by sliding and holding the drive release latch downward ...

Page 58: ... shoulder screws from the existing drive and attach the screws to the replacement drive 2 If you are installing a new floppy drive remove the drive panel insert for your new drive remove the shoulder screws from the inside of the drive panel insert and attach the screws to the new drive 1 floppy drive 2 drive release latch 1 2 ...

Page 59: ... floppy drive with the shoulder screw slots and gently slide the drive into the bay until it clicks into place 4 Attach the power and floppy drive cables to the floppy drive 1 floppy drive 2 shoulder screws 4 3 shoulder screw slots 2 1 2 3 ...

Page 60: ... Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before replacing the cover Removing a CD DVD Drive 1 Follow the procedures in Before You Begin 2 Disconnect the power and CD DVD drive cables from the back of the drive 1 powe...

Page 61: ... You Begin 2 If you are replacing a CD DVD drive remove the shoulder screws from the existing drive and attach the screws to the replacement drive 3 If you are installing a new CD DVD drive remove the drive panel insert for your new drive remove the shoulder screws from the inside of the drive panel insert and attach the screws to the new drive 1 CD DVD drive 2 drive release latch 1 2 ...

Page 62: ...the drive is configured for your computer If you are installing an IDE drive configure the drive for the cable select setting by using the documentation that came with the drive 5 Align the shoulder screws on the CD DVD drive with the shoulder screw slots and slide the drive into the bay until it clicks into place 1 2 3 ...

Page 63: ...heck all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents 8 Replace the computer cover 9 Update your configuration information in system setup by setting the appropriate Drive option 0 or 1 under Drives 10 Verify that your computer works correctly by running the Dell Diagnostics 1 CD DVD drive 2 shoulder screws 3 3 shoulder screw slots 2 1 power cab...

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Page 67: ...can do so by touching an unpainted metal surface on the computer chassis Your Dell computer supports a serial adapter and provides the following connectors for PCI and PCI Express cards Two PCI card slots One PCI Express x16 card slot One PCI Express x1 card slot NOTE Your Dell computer uses only PCI and PCI Express slots ISA cards are not supported PCI Cards Installing a PCI Card 1 Follow the pro...

Page 68: ...rom the two tab slots 4 Set the card retention mechanism aside in your work area 5 If you are installing a new card remove the filler bracket to create a card slot opening Then continue with step 5 6 If you are replacing a card that is already installed in the computer remove the card If necessary disconnect any cables connected to the card 7 Prepare the new card for installation NOTE See the docu...

Page 69: ...d connector on the system board 9 Before you replace and lower the card retention mechanism ensure that The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide 10 Gently press down on the card retention mechanism to secure the adapter bracket in place 11 Secure the card s by closing the card reten...

Page 70: ...al audio devices to the microphone speaker headphone or line in connectors on the back panel of the computer 15 If you installed an network adapter card and want to turn off the integrated network adapter a Enter system setup select Network Controller and change the setting to Off b Connect the network cable to the network adapter card s connectors Do not connect the network cable to the integrate...

Page 71: ...lease it from the two tab slots 4 If necessary disconnect any cables connected to the card 5 Grasp the card by its top corners and ease it out of its connector 6 If you are removing the card permanently install a filler bracket in the empty card slot opening If you need a filler bracket contact Dell NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certific...

Page 72: ... network cable first plug the cable into the network wall jack and then plug it into the computer 10 Replace the computer cover 11 Uninstall the card s driver See the documentation that came with the card for instructions 12 If you removed a sound card a Enter system setup select Audio Controller and change the setting to On b Connect external audio devices to the audio connectors on the back pane...

Page 73: ...ss card follow the procedures in the next section If you are removing but not replacing a card see Removing a PCI Express Card If you are replacing a card uninstall the driver for the existing card See the documentation that came with the card for instructions Installing a PCI Express Card 1 Follow the procedures in Before You Begin 1 PCI Express x16 card 3 PCI Express x1 card slot 2 PCI Express x...

Page 74: ...echanism to release it from the tab slots holding it in place c Pivot the card retention mechanism upward to release it from the two tab slots 4 If you are installing a new card remove the filler bracket to create a card slot opening Then continue with step 6 5 If you are replacing a card that is already installed in the computer remove the card If necessary disconnect any cables connected to the ...

Page 75: ...ard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards 7 If you are installing the card into the x16 card connector position the card so that the securing slot is aligned with the securing tab and gently pull the securing tab 8 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot 1 PCI Ex...

Page 76: ...t route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 12 Connect any cables that should be attached to the card See the documentation for the card for information about the card...

Page 77: ...s connectors Do not connect the network cable to the integrated network connector on the back panel of the computer 16 Install any drivers required for the card as described in the card documentation Removing a PCI Express Card 1 Follow the procedures in Before You Begin 2 Gently push the release tab on the card retention latch from the inside to pivot the latch open Because the latch is captive i...

Page 78: ...rackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide 6 Gently press down on the card retention mechanism to secure the adapter bracket in place NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 7 Secure the card s by closing the card retention latch and snapping...

Page 79: ...ee hand gently squeeze the sides of the card retention mechanism to release it from the tab slots holding it in place c Pivot the card retention mechanism upward to release it from the two tab slots 4 Remove the filler bracket if applicable NOTE See the documentation that came with the serial port adapter for information on configuring the adapter making internal connections or customizing it for ...

Page 80: ...ace NOTICE Do not route cables over or behind any installed cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 8 Connect the adapter cable to the serial port adapter connector SER2 on the system board 9 Connect any cables that should be attached to the serial port adapter NOTE See the documentation for the serial port adapter fo...

Page 81: ...he release tab on the retention lever 3 If necessary disconnect any cables connected to the adapter 4 Grasp the serial port adapter bracket by its top corners and ease it out of its connector 5 Replace the computer cover ...

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Page 83: ...ching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin 2 Disconnect the DC power cables from the system board and the drives Note the routing of the DC power cables underneath the tabs in the computer chassis as you remove them from the system board and drives You must route these cables properly when you replace them to prevent them from being pinched...

Page 84: ...ately 1 inch 6 Lift the power supply up and out of the computer 7 Slide the replacement power supply into place 8 Replace the screws that secure the power supply to the back of the computer chassis 9 Reconnect the DC power cables to the power supply 1 release button 2 power supply 3 screws 4 4 AC power connector 1 2 3 4 ...

Page 85: ...C power cable to the AC power connector 11 Replace the computer cover DC Power Connectors DC Power Connector P1 Pin Number Signal name 18 AWG Wire 1 3 3 VDC Orange 13 14 15 16 17 18 19 20 21 22 23 1 2 3 4 5 6 7 8 9 10 11 ...

Page 86: ...k 4 VCC 5 V Red 5 GND Black 6 VCC 5 V Red 7 GND Black 8 PS_PWRGOOD Gray 9 P5AUX Purple 10 V_12P0_DIG Yellow 11 V_12P0_DIG Yellow 12 3 3 V Orange 13 3 3 V Orange 14 12 V Blue 15 GND Black 16 PWR_PS_ON Green 17 GND Black 18 GND Black 19 GND Black Pin Number Signal name 18 AWG Wire ...

Page 87: ... V Red 22 VCC 5 V Red 23 VCC 5 V Red 24 GND Black Use 22 AWG wire instead of 18 AWG wire Pin Number Signal Name 18 AWG Wire 1 COM Black 2 COM Black 3 12 VDC Yellow 4 12 VDC Yellow Pin Number Signal name 18 AWG Wire 1 3 3 VDC Orange Pin Number Signal name 18 AWG Wire 3 1 4 2 ...

Page 88: ... DC Power Connector P7 2 COM Black 3 5 VDC Red 4 COM Black 5 12 VDC Yellow Pin Number Signal name 18 AWG Wire 1 N C 2 COM Black 3 COM Black 4 3 3 VDC Orange 5 5 VDC Red 6 12 VDC Yellow Pin Number Signal Name 22 AWG Wire 1 5 VCD Red Pin Number Signal name 18 AWG Wire 4 3 2 1 ...

Page 89: ...89 DC Power Connectors P8 and P9 2 COM Black 3 COM Black 4 12 VDC Yellow Pin Number Signal name 18 AWG Wire 1 12 VDC Yellow 2 COM Black 3 COM Black 4 5 VDC Red Pin Number Signal Name 22 AWG Wire ...

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Page 91: ...omponents You can do so by touching an unpainted metal surface on the computer chassis Removing the Processor 1 Follow the procedures in Before You Begin 2 Loosen the captive screw on each side of the heat sink assembly CAUTION Despite having a plastic shield the heat sink assembly may be very hot during normal operation Be sure that it has had sufficient time to cool before you touch it 3 Rotate ...

Page 92: ...nder the center cover latch on the socket Then pull the lever back to release the processor NOTICE When replacing the processor do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket 5 Gently remove the processor from the socket Leave the release lever extended in the release position so that the socket is ready for the new processor Installing the Pr...

Page 93: ...oid permanent damage to the processor and the computer when you turn on the computer 3 If the release lever on the socket is not fully extended move it to that position 4 Orient the front and rear alignment notches on the processor with the front and rear alignment notches on the socket 5 Align the pin 1 corners of the processor and socket 1 processor cover 6 release lever 2 tab 7 front alignment ...

Page 94: ...e lever back toward the socket and snap it into place to secure the processor NOTICE If you are not installing a processor upgrade kit from Dell reuse the original heat sink assembly when you replace the processor If you installed a processor replacement kit from Dell remove the original heat sink assembly from the shroud and return it with the processor to Dell in the same package in which your r...

Page 95: ...95 10 Replace the computer cover 1 heat sink assembly 2 heat sink assembly bracket 3 captive screw housing 2 3 1 2 ...

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Page 97: ...oards 2 LAN indicator light This light indicates that a LAN network connection is established 3 power button Press this button to turn on the computer NOTICE To avoid losing data do not turn off the computer by pressing the power button for 6 seconds or longer Instead perform an operating system shutdown NOTICE If your operating system has ACPI enabled when you press the power button the computer ...

Page 98: ...c Lights for a description of light codes that can help you troubleshoot problems with your computer 6 diagnostic lights Use the lights to help you troubleshoot a computer problem based on the diagnostic code For more information see Diagnostic Lights 7 hard drive activity light This light flickers when the hard drive is being accessed 8 headphone connector Use the headphone connector to attach he...

Page 99: ...ck the computer cover 6 cover release latch Allows you to open the computer cover 1 3 10 9 8 5 6 7 2 4 1 parallel connector Connect a parallel device such as a printer to the parallel connector If you have a USB printer plug it into a USB connector NOTE The integrated parallel connector is automatically disabled if the computer detects an installed card containing a parallel connector configured t...

Page 100: ...receiving network data A high volume of network traffic may make this light appear to be in a steady on state 5 line in connector Use the blue line in connector to attach a record playback device such as a cassette player CD player or VCR On computers with a sound card use the connector on the card 6 line out connector Use the green line out connector to attach headphones and most speakers with in...

Page 101: ...Desktop Computer 101 1 drives bay CD DVD floppy and hard drive 5 card slots 2 power supply 6 heat sink assembly 3 chassis intrusion switch 7 front I O panel 4 system board 1 2 4 5 3 6 7 ...

Page 102: ...102 Desktop Computer w w w d e l l c o m s u p p o r t d e l l c o m System Board Components 1 2 4 5 15 6 16 19 8 10 11 3 9 7 12 18 20 17 21 14 13 ...

Page 103: ... PCI connector SLOT3 5 serial ATA drive connectors SATA0 SATA2 16 PCI riser connector SLOT2 6 front panel connector FNT_PANEL 17 serial connector SER2 7 CD drive analog audio cable connector for optional analog audio cable CD_IN 18 floppy drive connector DSKT 8 power connector POWER 19 standby power indicator AUX_PWR 9 CD DVD drive connector IDE 20 system board speaker BEEP 10 RTC reset jumper RTC...

Page 104: ...p p o r t d e l l c o m Jumper Setting Description PSWD Password features are enabled default Password features are disabled RTCRST The real time clock has not been reset The real time clock is being reset jumpered temporarily jumpered unjumpered ...

Page 105: ... address F0000h Computer Information Chipset Intel 945 Express Data bus width 64 bits Address bus width 32 bits DMA channels eight Interrupt levels 24 BIOS chip NVRAM 4 Mb Memory speed 533 MHz NIC integrated network interface with ASF 1 03 and 2 0 support as defined by DMTF Capable of 10 100 1000 communication Green A good connection exists between a 10 Mbps network and the computer Orange A good ...

Page 106: ...pporting two devices per channel with one channel Expansion Bus Bus type PCI 2 3 SATA 1 0a and 2 0 USB 2 0 PCI Express 1 0a Bus speed PCI 33 MHz SATA 1 5 Gbps and 3 0 Gbps USB 480 Mbps PCI Express x1 5 Gbps PCI Express x16 80 Gbps Cards half length full height cards supported with optional riser card cage Default no riser card cage low profile cards supported PCI connectors two card size low profi...

Page 107: ... 120 pins x16 connector data width maximum 16 PCI Express lanes x16 Optional full height PCI riser card cage low profile and full height cards supported PCI connectors three card size one low profile card and two full height cards connector size 120 pins connector data width maximum 32 bits Drives Externally accessible one 3 5 inch drive one bay for CD DVD or optional second hard drive Internally ...

Page 108: ... Microsoft Windows XP brings up the Windows Security window in MS DOS mode restarts reboots the computer F2 or Ctrl Alt Enter starts embedded system setup during system start up only Ctrl Alt b automatically starts the computer from the network environment specified by the remote boot environment PXE rather than from one of the devices in the system setup Boot Sequence option during system start u...

Page 109: ...wer supply Wattage 280 W Heat dissipation 956 BTU hr NOTE Heat dissipation is calculated based upon the power supply wattage rating Voltage manual selection power supplies 90 to 135 V at 50 60 Hz 180 to 265 V at 50 60 Hz Backup battery 3 V CR2032 lithium coin cell Physical Height 11 4 cm 4 5 inches Width 39 9 cm 15 7 inches Depth 35 3 cm 13 9 inches Weight 10 4 kg 23 lb Environmental Temperature O...

Page 110: ...ottom half sine pulse with a change in velocity of 50 8 cm sec 20 inches sec Storage 27 G faired square wave with a velocity change of 508 cm sec 200 inches sec Altitude Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Environmental ...

Page 111: ...cal outlet before removing the computer cover 1 Follow the procedures in Before You Begin 2 If you have installed a padlock through the padlock ring on the back panel remove the padlock 3 Locate the cover release latch shown in the illustration Then slide the release latch back as you lift the cover 4 Grip the sides of the computer cover and pivot the cover up using the hinge tabs as leverage poin...

Page 112: ...112 w w w d e l l c o m s u p p o r t d e l l c o m 1 security cable slot 2 cover release latch 3 padlock ring ...

Page 113: ...all cables before disconnecting them so that you can re route them correctly when installing the new I O panel 1 Follow the procedures in Before You Begin 2 Remove the cable from the I O panel by pulling on the pull loop 3 Remove the screw that secures the I O panel to the desktop computer NOTICE When sliding the I O panel out of the computer be extremely careful Carelessness may result in damage ...

Page 114: ...the I O panel follow the removal procedures in the reverse order NOTE Use the guides on the I O panel bracket to help position the I O panel in place and use the notch on the I O panel bracket to help seat the card 1 securing screw 2 I O panel 3 I O cable connector 4 I O connector pull loop ...

Page 115: ...onnect CD DVD drives to the connector labeled IDE on the system board Serial ATA hard drives should be connected to the connectors labeled SATA0 or SATA2 on the system board Connecting Drive Cables When you install a drive you connect two cables a DC power cable and a data cable to the back of the drive and to the system board 1 CD DVD drive 2 floppy drive 3 hard drive 1 2 3 ...

Page 116: ...le serial ATA cables do not use a colored stripe goes to the pin 1 end of the connector The pin 1 end of a connector on a board or a card is usually indicated by a silk screened 1 printed directly on the board or card NOTICE When you connect an IDE interface cable do not place the colored stripe away from pin 1 of the connector Reversing the cable prevents the drive from operating and could damage...

Page 117: ...g and disconnecting a serial ATA data cable hold the cable by the black connector at each end Like IDE connectors the serial ATA interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector IDE Drive Power Connector Serial ATA Power Connector 1 power cable 2 power input connector 2 1 1 2 ...

Page 118: ...moving a CD DVD Drive 1 Follow the procedures in Before You Begin NOTICE Do not pull the drive out of the computer by the drive cables Doing so may cause damage to cables and the cable connectors 2 Pull up on the drive release latch and slide the drive towards the back of the computer Then lift up to remove the drive from the computer 3 Disconnect the power and CD DVD drive cables from the back of...

Page 119: ... computer b Remove the three shoulder screws from the drive panel insert 3 If you are replacing an existing drive a Press the two snaps on the top of the drive panel insert and rotate the insert toward the front of the computer b Remove the three shoulder screws from the existing drive c Insert the three shoulder screws into the sides of the new drive and tighten them 4 Connect the power and CD DV...

Page 120: ...0 or 1 under Drives See System Setup for more information 9 Verify that your computer works correctly by running the Dell Diagnostics Floppy Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the computer ...

Page 121: ...lease latch and slide the floppy drive towards the back of the computer Then lift up to remove the drive from the computer 4 Disconnect the power and floppy drive cables from the back of the floppy drive Installing a Floppy Drive 1 If you are installing a new drive a Use a small flat edge screw driver on the back side of the drive panel insert to gently pop off the insert b Remove the four shoulde...

Page 122: ...screws into the sides of the new floppy drive and tighten them 4 Attach the power and floppy drive cables to the floppy drive 5 Align the shoulder screws with the screw guides and slide the drive into the bay until it clicks into place 1 power cable 2 slot verification number 1 2 ...

Page 123: ...ushion it 1 If you are replacing a hard drive that contains data you want to keep back up your files before you begin this procedure 2 Check the documentation for the drive to verify that it is configured for your computer Removing a Hard Drive 1 Follow the procedures in Before You Begin NOTE Since the following steps do not require the complete removal of the CD DVD drive and the floppy drive it ...

Page 124: ...he drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it 2 Unpack the replacement hard drive and prepare it for installation 3 If your replacement hard drive does not have the plastic hard drive bracket attached remove the bracket from the existing drive by unsnapping it from the drive 1 securing clips 2 2 hard drive 1 2 ...

Page 125: ... power and hard drive cables to the drive 6 Locate the correct slot for the drive and slide the drive into the bay until it clicks into place 1 hard drive 2 release tabs 2 3 plastic hard drive bracket 1 securing tabs 2 3 release tabs 2 2 drive 4 plastic hard drive bracket 1 2 3 1 2 3 4 ...

Page 126: ... on the computer 12 Enter system setup and update the appropriate Primary Drive option 0 or 2 13 Exit system setup and reboot the computer 14 Partition and logically format your drive before you proceed to the next step For instructions see the documentation that came with your operating system 15 Test the hard drive by running the Dell Diagnostics 16 Install your operating system on the hard driv...

Page 127: ...Two low profile PCI card slots One low profile PCI Express x16 card slot NOTE Your Dell computer uses only PCI and PCI Express slots ISA cards are not supported PCI Cards Installing a PCI Card 1 Follow the procedures in Before You Begin 2 Gently push the release tab on the card retention latch 3 If you are installing a new card remove the filler bracket to create a card slot opening Then continue ...

Page 128: ...cted to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards 6 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot 1 card retention latch 2 release tab 3 card 4 card edge connector 5 card connector 2 4 5 3 1 ...

Page 129: ...lect Audio Controller and change the setting to Off b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the back or front panel 10 If you installed an network adapter card and want to turn off the integrated network adapter a Enter system setup select Network Controller and change the set...

Page 130: ... of its connector 5 If you are removing the card permanently install a filler bracket in the empty card slot opening If you need a filler bracket contact Dell NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer 6 Snap the card retention latch into place NOTICE To connect a...

Page 131: ...nge the setting to On b Connect the network cable to the integrated network connector on the back panel of the computer Installing a PCI Card in the Riser Card Cage 1 Follow the procedures in Before You Begin 2 If applicable remove the card installed in the PCI3 connector on the system board 3 Remove the riser card cage a Check any cables connected to cards through the back panel openings Disconne...

Page 132: ...h the card for information on configuring the card making internal connections or customizing it for your computer 5 Prepare the new card for installation CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards 6 Press the release tab ...

Page 133: ... route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 12 Replace the computer cover 13 If you installed a sound card perform the following steps a Enter system setup select Audio Controller and change the setting to Off b Connect external audio devices to the sound card s connectors Do not conn...

Page 134: ...efore You Begin 2 Remove the riser card cage a Check any cables connected to cards through the back panel openings Disconnect any cables that will not reach the riser card cage once they are removed from the computer b Gently pull on the handle and lift the riser card cage up and away from the computer 3 Press in on the tab to raise the card retention latch 4 If necessary disconnect any cables con...

Page 135: ...ly seated in the connectors on the system board 9 Replace the computer cover 10 Uninstall the card s driver See the documentation that came with the card for instructions 11 If you removed a sound card a Enter system setup select Audio Controller and change the setting to On b Connect external audio devices to the audio connectors on the computer back panel 12 If you removed an network adapter car...

Page 136: ...t came with the card for information Installing a PCI Express x16 Card 1 Follow the procedures in Before You Begin 2 If you are replacing a PCI Express x16 card remove the installed card a Press the lever with your thumb until you release the securing tab b While pressing the lever pull the card up and out of the card connector NOTE See the documentation that came with the card for information on ...

Page 137: ...b fits into the notch on the front end of the card 7 Secure the card by lowering the latch on the back panel 8 Replace the computer cover 9 If you installed a sound card a Enter system setup select Audio Controller and change the setting to Off b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker headphone or line in connec...

Page 138: ... You Begin 2 If necessary disconnect any cables connected to the card 3 Press the lever with your thumb until you release the securing tab 4 While pressing the lever pull the card up and out of the card connector 5 If you are removing the card permanently install a filler bracket in the empty card slot opening If you need a filler bracket contact Dell NOTE Installing filler brackets over empty car...

Page 139: ...nside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis NOTE The serial port adapter for your computer also includes two PS 2 connectors Installing a Serial Port Adapter 1 Follow the procedures in Before You Begin 2 Gently push the release tab on the ad...

Page 140: ... Replace the computer cover Removing a Serial Port Adapter 1 Follow the procedures in Before You Begin 2 Gently push the release tab on the adapter retention latch 3 Disconnect the cable that connects the adapter to the system board 4 Grasp the serial port adapter bracket by its top corners and ease it out of its connector 5 Replace the computer cover 1 adapter retention latch 2 release tab 3 seri...

Page 141: ...w serial port adapter remove the filler bracket to create an empty card slot opening If you are replacing an adapter that is already installed in the computer remove the adapter If necessary disconnect any cables connected to the adapter Grasp the serial port adapter by its top corners and ease it out of its connector 4 Prepare the serial port adapter for installation CAUTION To guard against elec...

Page 142: ...d cage a Align the tabs in the side of the riser card cage with the slots on the side of the computer and slide the riser card cage down into place b Ensure that the riser cards are fully seated in the connectors on the system board 10 Connect any disconnected cables 11 Replace the computer cover 12 Install any drivers required for the serial port adapter Removing a Serial Port Adapter From the Ri...

Page 143: ...o maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer 7 Lower the riser card retention latch and press it into place 8 Replace the riser card cage a Align the tabs in the side of the riser card cage with the slots on the side of the computer and slide the riser card cage down into place b Ensure that the riser cards are fully seated in the connector...

Page 144: ...144 w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 145: ... surface on the computer chassis 1 Follow the procedures in Before You Begin 2 Disconnect the DC power cables from the system board and the drives Note the routing of the DC power cables underneath the tabs in the computer chassis as you remove them from the system board and drives You must route these cables properly when you replace them to prevent their being pinched or crimped 3 Remove the two...

Page 146: ...y approximately 1 inch 7 Lift the power supply up and out of the computer 8 Slide the replacement power supply into place 9 Replace the screws that secure the power supply to the back of the computer chassis 10 Reconnect the DC power cables 1 release button 2 power supply 3 screws 2 4 AC power connector 1 2 3 4 ...

Page 147: ...the AC power cable to the connector 13 Replace the computer cover DC Power Connectors DC Power Connector P1 Pin Number Signal name 18 AWG Wire 1 3 3 VDC Orange 2 3 3 VDC Orange 3 GND Black 13 14 15 16 17 18 19 20 21 22 23 1 2 3 4 5 6 7 8 9 10 11 ...

Page 148: ...k 6 VCC 5 V Red 7 GND Black 8 PS_PWRGOOD Gray 9 P5AUX Purple 10 V_12P0_DIG Yellow 11 V_12P0_DIG Yellow 12 3 3 V Orange 13 3 3 V Orange 14 12 V Blue 15 GND Black 16 PWR_PS_ON Green 17 GND Black 18 GND Black 19 GND Black 20 NC N C 21 VCC 5V Red Pin Number Signal name 18 AWG Wire ...

Page 149: ...tor P2 22 VCC 5V Red 23 VCC 5V Red 24 GND Black Use 22 AWG wire instead of 18 AWG wire Pin Number Signal Name 18 AWG Wire 1 COM Black 2 COM Black 3 12 VDC Yellow 4 12 VDC Yellow Pin Number Signal name 18 AWG Wire 3 1 4 2 ...

Page 150: ...ower Connector P4 DC Power Connector P5 and P6 Pin Number Signal name 18 AWG Wire 1 12VDC Yellow 2 COM Black 3 COM Black 4 5 VDC Red Pin Number Signal Name 22 AWG Wire 1 5 VCD Red 2 COM Black 3 COM Black 4 12 VDC Yellow Pin Number Signal name 18 AWG Wire 1 3 3 VDC Orange 4 3 2 1 ...

Page 151: ...151 2 COM Black 3 5 VDC Red 4 COM Black 5 12 VDC Yellow Pin Number Signal name 18 AWG Wire ...

Page 152: ...152 w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 153: ...llow the procedures in Before You Begin 2 Loosen the captive screw on each side of the heat sink assembly CAUTION Despite having a plastic shield the heat sink assembly may be very hot during normal operation Be sure that it has had sufficient time to cool before you touch it 3 Rotate the heat sink assembly upward and remove the assembly from the computer NOTICE If you are installing a processor u...

Page 154: ...e socket Leave the release lever extended in the release position so that the socket is ready for the new processor Installing the Processor NOTICE Ground yourself by touching an unpainted metal surface on the back of the computer NOTICE When replacing the processor do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket 1 Follow the procedures in Befo...

Page 155: ...Align the pin 1 corners of the processor and socket NOTICE To avoid damage ensure that the processor aligns properly with the socket and do not use excessive force when you install the processor 6 Set the processor lightly in the socket and ensure that the processor is positioned correctly 7 When the processor is fully seated in the socket close the processor cover 1 processor cover 6 release leve...

Page 156: ...ace the processor If you installed a processor replacement kit from Dell return the original heat sink assembly and processor to Dell in the same package in which your replacement kit was sent 9 Install the heat sink assembly a Place the heat sink assembly back onto the heat sink assembly bracket b Rotate the heat sink assembly down towards the computer base and tighten the two captive screws NOTI...

Page 157: ...turn off the computer by pressing the power button for 6 seconds or longer Instead perform an operating system shutdown NOTICE If your operating system has ACPI enabled when you press the power button the computer will perform an operating system shutdown 3 Dell badge Can be rotated to match the orientation of your computer To rotate place fingers around the outside of the badge press firmly and t...

Page 158: ...ger For more information about sleep modes and exiting from a power saving mode see Power Management See Diagnostic Lights for a description of light codes that can help you troubleshoot problems with your computer 8 headphone connector Use the headphone connector to attach headphones and most kinds of speakers 9 microphone connector Use the microphone connector to attach a microphone 10 floppy dr...

Page 159: ... to lock the computer cover 6 cover release latch Allows you to open the computer cover 1 3 10 9 8 5 6 7 2 4 1 parallel connector Connect a parallel device such as a printer to the parallel connector If you have a USB printer plug it into a USB connector NOTE The integrated parallel connector is automatically disabled if the computer detects an installed card containing a parallel connector config...

Page 160: ...or Use the blue line in connector available on computers with integrated sound to attach a record playback device such as a cassette player CD player or VCR On computers with a sound card use the connector on the card 6 line out connector Use the green line out connector available on computers with integrated sound to attach headphones and most speakers with integrated amplifiers On computers with...

Page 161: ...ful when opening the computer cover to ensure that you do not accidentally disconnect cables from the system board 1 drive release latch 4 hard drive 2 CD DVD drive 5 system board 3 power supply and fan 6 heat sink and blower assembly 3 4 5 6 1 2 ...

Page 162: ...162 Small Form Factor Computer w w w d e l l c o m s u p p o r t d e l l c o m System Board Components 1 2 4 5 14 6 16 9 3 8 7 11 17 15 18 13 12 10 ...

Page 163: ...PCI Express x16 connector SLOT1 5 serial ATA drive connector SATA0 14 PCI connector SLOT2 6 front panel connector FNT_PANEL 15 serial connector SER2 7 power connector POWER 16 standby power indicator AUX_PWR 8 CD DVD drive connector IDE 17 system board speaker BEEP 9 RTC reset jumper RTCRST 18 internal speaker INT_SPKR Small Form Factor Computer Jumper Setting Description PSWD default Password fea...

Page 164: ...164 Small Form Factor Computer w w w d e l l c o m s u p p o r t d e l l c o m The real time clock is being reset jumpered temporarily jumpered unjumpered Jumper Setting Description ...

Page 165: ... BIOS address F0000h Computer Information Chipset Intel 945 Express Data bus width 64 bits Address bus width 32 bits DMA channels eight Interrupt levels 24 BIOS chip NVRAM 4 Mb Memory speed 533 MHz NIC integrated network interface with ASF 1 03 and 2 0 support as defined by DMTF Capable of 10 100 1000 communication Green A good connection exists between a 10 Mbps network and the computer Orange A ...

Page 166: ...per channel with one channel Expansion Bus Bus type PCI 2 2 SATA 1 0a and 2 0 USB 2 0 PCI Express 1 0a Bus speed PCI 33 MHz SATA 1 5 and 3 0 Gbps USB 480 Mbps PCI Express x16 80 Gbps Cards low profile cards supported PCI connector one connector size 120 pins connector data width maximum 32 bits PCI Express connector one x16 power 25 W maximum connector size 164 pins connector data width maximum 16...

Page 167: ... connector CD drive audio interface 4 pin connector Front panel 40 pin connector Key Combinations Ctrl Alt Del in Microsoft Windows XP brings up the Windows Security window in MS DOS mode restarts reboots the computer F2 or Ctrl Alt Enter starts embedded system setup during system start up only Ctrl Alt b automatically starts the computer from the network environment specified by the remote boot e...

Page 168: ...ation Activity light on integrated network adapter yellow blinking light Diagnostic lights four lights on the back panel See Diagnostic Lights Standby power light AUX_PWR on the system board Power DC power supply Wattage 275 W Heat dissipation 939 BTU hr NOTE Heat dissipation is calculated based upon the power supply wattage rating Voltage manual selection power supplies 90 to 135 V at 50 60 Hz 18...

Page 169: ... 1 octave min Maximum shock Operating bottom half sine pulse with a change in velocity of 20 inches sec 50 8 cm sec Storage 27 G faired square wave with a velocity change of 200 inches sec 508 cm sec Altitude Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Environmental ...

Page 170: ...170 w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 171: ...w the procedures in Before You Begin 2 If you have installed a padlock through the padlock ring on the back panel remove the padlock NOTICE Ensure that there is sufficient space to support the open cover at least 30 cm 1 ft of desk top space 3 Locate the cover release latch shown in the illustration Then slide the release latch back as you lift the cover 4 Grip the sides of the computer cover and ...

Page 172: ...172 w w w d e l l c o m s u p p o r t d e l l c o m 6 To replace the computer cover follow the steps above in the reverse order 1 security cable slot 2 cover release latch 3 computer cover 2 1 3 ...

Page 173: ...To guard against electrical shock always unplug your computer from the electrical outlet before removing the computer cover 1 Follow the procedures in Before You Begin 2 Remove the system board 3 Disconnect all cables that are connected to the I O panel Note the routing of the control panel cables as you remove them from the computer so that you can replace them correctly 2 1 3 4 ...

Page 174: ... the I O panel from the computer Replacing the I O Panel 1 To replace the I O panel follow the removal procedures in the reverse order NOTE Use the guides on the I O panel bracket to help position the I O panel in place and use the notch on the I O panel bracket to help seat the card 1 securing screw 2 2 I O panel 3 I O cable connector 4 I O connector pull loop ...

Page 175: ...onnector labeled IDE on the system board Serial ATA hard drives should be connected to the connectors labeled SATA0 or SATA2 on the system board Connecting Drive Cables When you install a drive you connect two cables a DC power cable and a data cable to the back of the drive and to the system board 1 FlexBay for optional floppy drive or Media Card Reader 2 CD DVD drive 3 hard drive 1 3 2 ...

Page 176: ...in 1 end of the connector The pin 1 end of a connector on a board or a card is usually indicated by a silk screened 1 printed directly on the board or card NOTICE When you connect an IDE interface cable do not place the colored stripe away from pin 1 of the connector Reversing the cable prevents the drive from operating and could damage the controller the drive or both Power Cable Connectors Seria...

Page 177: ...ng the computer cover NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it 1 If you are replacing a hard drive that contains data you want to keep back up your files before you begin this procedure 2 Check the documentation for the drive to verify that it is configured for your computer Removing ...

Page 178: ...f the computer by the drive cables Doing so may cause damage to cables and the cable connectors 5 Lift the drive out of the computer and disconnect the power and hard drive cables from the drive 6 Disconnect the power and hard drive cable from the drive 1 release tabs 2 2 hard drive 1 2 ...

Page 179: ...n a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it 2 Unpack the replacement hard drive and prepare it for installation 3 If your replacement hard drive does not have the plastic drive bracket attached remove the bracket from the existing drive by unsnapping it from the drive 1 power cable 2 serial ATA data cable 2 1 ...

Page 180: ...180 w w w d e l l c o m s u p p o r t d e l l c o m 4 Connect the power and hard drive cables to the drive 1 drive 2 release tabs 2 3 hard drive bracket 2 1 3 2 1 ...

Page 181: ... drive you just installed is the primary drive insert a bootable medium into your boot drive 10 Turn on the computer 11 Enter system setup and update the appropriate Primary Drive option 0 or 2 12 Exit system setup and reboot the computer 13 Partition and logically format your drive before you proceed to the next step For instructions see the documentation that came with your operating system 1 po...

Page 182: ...d against electrical shock always unplug your computer from the electrical outlet before removing the computer cover Removing a CD DVD Drive 1 Follow the procedures in Before You Begin 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer 3 Remove the computer cover NOTICE Do not pull the drive out of the computer by the drive cables Doing so may ca...

Page 183: ...VD drive cable from the drive 5 Disconnect the CD DVD drive cable from the system board connector labeled IDE 6 Remove the two screws from the side of drive and remove the drive bracket Then disconnect the CD DVD drive cable from the back of the drive 1 drive release latch 2 CD DVD drive 1 2 3 4 ...

Page 184: ...e for the cable select setting 2 Connect the CD DVD drive cables to the drive 3 Lower the drive into the drive bracket and align the two drive bracket tabs with the holes on the side of the drive Then attach the two screws to the side to secure it 4 Gently position the drive until it clicks into place 1 screws 2 2 drive bracket 3 CD DVD drive 4 CD DVD drive cable 1 CD DVD drive 2 CD DVD drive cabl...

Page 185: ...rrectly by running the Dell Diagnostics Floppy Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the computer cover Removing a Floppy Drive 1 Follow the procedures in Before You Begin 2 Remove the compute...

Page 186: ...e floppy drive 6 Pull up the cable release tab to unlock it and disconnect the floppy drive cable from the system board 7 Pull up on the drive release latch and slide the floppy drive towards the back of the computer Then lift up to remove the drive from the computer Installing a Floppy Drive NOTE In the event the replacement or new floppy drive does not have the shoulder screws use the screws loc...

Page 187: ...clicks into place 3 Insert the floppy drive cable into the cable release tab on the floppy drive and press down on the tab until it clicks to lock it in place 4 Insert the floppy drive cable into the cable release tab on the system board and press down on the tab until it clicks to lock it in place 1 drive 2 screws 3 3 bracket rails 3 1 3 2 ...

Page 188: ...old cables out of the way to provide airflow for the fan and cooling vents 8 Replace the computer cover 9 Enter and use the Diskette Drive option to enable your new floppy drive See the documentation that came with the drive for instructions on installing any software required for drive operation 10 Verify that your computer works correctly by running the Dell Diagnostics 1 cable release tab 2 dat...

Page 189: ...E Your Dell computer uses only PCI and PCI Express slots ISA cards are not supported PCI Express Cards Your computer supports one PCI Express x16 card and one PCI Express x1 card If you are installing or replacing a PCI Express card follow the procedures in the next section If you are removing but not replacing a card see Removing a PCI Express Card If you are replacing a card uninstall the driver...

Page 190: ...s connected to the card If your card includes a card retention bar remove the bar Gently pull the securing tab grasp the card by its top corners and ease it out of its connector 6 Prepare the new card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer CAUTION Some network a...

Page 191: ...191 1 PCI Express x16 card 2 lever 3 securing slot not all cards 4 securing tab 5 PCI Express x16 card connector 3 2 1 5 4 ...

Page 192: ...ds Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 11 Connect any cables that should be attached to the card See the documentation for the card for information about the card s cable connections 12 Replace the comput...

Page 193: ... and grip the bottom of the retention mechanism with your fingers b With your free hand gently squeeze the sides of the card retention mechanism to release it from the tab slots holding it in place c Pivot the card retention mechanism upward to release it from the two tab slots d Set the card retention mechanism aside in your work area 4 If you are removing the card permanently install a filler br...

Page 194: ... firmly Ensure that the adapter is fully seated in the slot 5 Gently press down on the retention lever to secure the adapter bracket in place NOTICE Do not route cables over or behind any installed cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 6 Connect the adapter cable to the serial port adapter connector SER2 on the syst...

Page 195: ...tem board and drives You must route these cables properly when you replace them to prevent their being pinched or crimped 6 Remove the three screws that attach the power supply to the back of the computer chassis 7 Slide the power supply toward the front of the computer approximately 1 inch 8 Lift the power supply up and out of the computer 9 Slide the replacement power supply into place 10 Replac...

Page 196: ...196 w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 197: ...ow the procedures in Before You Begin 2 Loosen the captive screw on each side of the heat sink assembly CAUTION Despite having a plastic shield the heat sink assembly may be very hot during normal operation Be sure that it has had sufficient time to cool before you touch it 3 Rotate the heat sink assembly upward and remove the assembly from the computer NOTICE If you are installing a processor upg...

Page 198: ...e socket Leave the release lever extended in the release position so that the socket is ready for the new processor Installing the Processor NOTICE Ground yourself by touching an unpainted metal surface on the back of the computer NOTICE When replacing the processor do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket 1 Follow the procedures in Befo...

Page 199: ...Align the pin 1 corners of the processor and socket NOTICE To avoid damage ensure that the processor aligns properly with the socket and do not use excessive force when you install the processor 6 Set the processor lightly in the socket and ensure that the processor is positioned correctly 7 When the processor is fully seated in the socket close the processor cover 1 processor cover 6 release leve...

Page 200: ...eplace the processor If you installed a processor replacement kit from Dell return the original heat sink assembly and processor to Dell in the same package in which your replacement kit was sent 9 Install the heat sink assembly a Place the heat sink assembly back onto the heat sink assembly bracket b Rotate the heat sink assembly down towards the computer base and tighten the two captive screws N...

Page 201: ...lled tangled or stepped on NOTICE When setting up your computer ensure that the computer has at least 6 cm 2 inches of airflow space on the front and the back of the computer NOTICE To ensure proper ventilation do not block the cooling vents NOTICE Do not place your monitor on the computer Use a monitor stand NOTE If you want to orient your computer under a desktop or on a wall surface use the opt...

Page 202: ...device in the Windows Device Manager For more information about sleep modes and exiting from a power saving mode see Power Management See Diagnostic Lights for a description of light codes that can help you troubleshoot problems with your computer 5 power button Press this button to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perfor...

Page 203: ...stic Lights for a description of light codes that can help you troubleshoot problems with your computer 2 computer cover release knob Rotate this knob in a clockwise direction to remove the cover 3 back panel connectors The connectors for your computer 4 power connector The connector for the power adapter 5 vents The vents allow air to flow through your computer To ensure proper ventilation do not...

Page 204: ... Do not plug a telephone cable into the network connector On computers with a network connector card use the connector on the card It is recommended that you use Category 5 wiring and connectors for your network If you must use Category 3 wiring force the network speed to 10 Mbps to ensure reliable operation 4 network activity light The amber light flashes when the computer is transmitting or rece...

Page 205: ...e DVI I connector on the back panel When you connect two monitors the driver will detect this connection and activate the multimonitor functionality Inside Your Computer CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 1 adapter cable 1 cable adapter 1 1 ...

Page 206: ...e cover NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 heat sink assembly 4 hard drive 2 speaker optional 5 security cable slot 3 memory modules 2 6 chassis intrusion switch 1 2 4 6 3 5 ...

Page 207: ...rnal speaker connector INT_SPKR 9 clear CMOS jumper RTCRST 3 system board speaker BEEP 10 password jumper PSWD 4 channel B memory connector DIMM_2 11 hard drive power connector SATA_PWR 5 channel A memory connector DIMM_1 12 fan connector FAN_REAR 6 SATA data cable connector SATA0 13 intrusion switch connector INTRUDER 7 standby power indicator AUX_LED 14 microprocessor heat sink assembly ...

Page 208: ...readed through the hole in the cable cover 2 Connect all device cables to the connectors on the back of the computer Ultra Small Form Factor Computer Jumper Setting Description PSWD default Password features are enabled Password features are disabled RTCRST default The real time clock has not been reset The real time clock is being reset jumpered temporarily jumpered unjumpered ...

Page 209: ... see the illustration until the cable cover is securely positioned 5 Install a security device in the security cable slot optional Removing the Cable Cover 1 If a security device is installed in the security cable slot remove the device 2 Press on the release button grasp the cable cover and slide the cover to the left until it stops and then lift the cable cover up and away 1 cable cover 2 securi...

Page 210: ...r adapter cable has a green grounding wire do not permit contact between the green ground wire and power leads because electrical shock fire or damage to your computer can occur 3 If your AC power cable has a green ground wire for connection to an electrical outlet connect the metal ground connector to the grounding source on the outlet see the following illustration a Loosen the grounding source ...

Page 211: ...ter to the USFF system and or reset the power adapter by disconnecting and reconnecting the AC mains Badge CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide The badge on the front of your computer can be rotated To rotate the badge 1 Remove the computer cover 2 Pull on the lever to release the notch from the slot 3 Rotate...

Page 212: ...212 Ultra Small Form Factor Computer w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 213: ... GB BIOS address F0000h Computer Information Chipset Intel 945 Express Data bus width 64 bits Address bus width 32 bits DMA channels eight Interrupt levels 24 BIOS chip NVRAM 4 Mb Memory speed 533 MHzc NIC integrated network interface with ASF 1 03 and 2 0 support as defined by DMTF Capable of 10 100 1000 communication Green A good connection exists between a 10 Mbps network and the computer Orang...

Page 214: ...bps USB 480 Mbps Drives Externally accessible one D module bay for a CD DVD drive second hard drive or floppy drive Internally accessible one bay for a 1 inch high hard drive Connectors External connectors Serial 9 pin connector 16550C compatible Parallel 25 hole connector bidirectional Video 28 hole DVI connector Network adapter RJ45 connector USB two front panel and five back panel USB 2 0 compl...

Page 215: ...solid green indicates the power on state amber light Blinking amber indicates a problem with an installed device solid amber indicates an internal power problem see Power Problems Power supply status light green light Solid green indicates the power adapter is connected to an AC outlet and the computer amber light Solid amber indicates the power adapter is connected to an AC outlet but not the com...

Page 216: ... 33 cm 13 inches Weight 4 9 kg 10 8 lb With extended cable cover 12 34 kg 27 2 lb Height 26 4 cm 10 375 inches Width 8 9 cm 3 5 inches Depth 36 1 cm 14 2 inches Environmental Temperature Operating 10 to 30 C 50 to 86 F Storage 40 to 65 C 40 to 149 F Relative humidity 20 to 80 noncondensing Maximum vibration Operating 0 25 G at 3 to 200 Hz at 0 5 octave min Storage 0 5 G at 3 to 200 Hz at 1 octave ...

Page 217: ...217 Altitude Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Environmental ...

Page 218: ...218 w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 219: ... surface on the computer chassis 1 Follow the procedures in Before You Begin NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal surface While you work periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components 2 If applicable remove the cable cover 3 Remove the computer cover a Rotate the co...

Page 220: ...220 w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 221: ...Device in the Module Bay for more information about securing a device in your computer NOTICE To prevent damage to devices place them in a safe dry place when they are not installed in the computer Avoid pressing down on them or placing heavy objects on top of them Installing a Device When Your Computer Is Turned Off To install a device in the module bay 1 If the module bay contains an airbay inst...

Page 222: ...222 w w w d e l l c o m s u p p o r t d e l l c o m 3 Press the device latch release so that the latch release pops out 1 module locking switch 1 device latch release 1 1 ...

Page 223: ... Is Running Microsoft Windows 1 If a device is installed in the module bay double click the Safely Remove Hardware icon on the taskbar 2 Click the device you want to eject NOTE You cannot remove a device if your computer is turned on and the device is locked in the module bay You must shut down the computer and follow the steps in Installing a Device When Your Computer Is Turned Off to remove a lo...

Page 224: ...tch To use this switch a Remove the computer cover b Gently press the module locking switch down until it locks into place c Replace the computer cover The module cannot be removed from the computer until the module locking switch is unlocked by pulling it up into its original position 2 You may also secure a device in the module bay by using a device screw packaged separately ...

Page 225: ...225 1 bottom of computer 2 device locking screw 1 2 ...

Page 226: ...226 w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 227: ... install a drive you connect two cables a DC power cable and a data cable to the back of the drive and to the system board Drive Interface Connectors Most interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector Keyed connectors ensure that the pin 1 wire in the cable goes to the pin 1 end of the...

Page 228: ...detaches When connecting and disconnecting a serial ATA data cable hold the cable by the black connector at each end Like IDE connectors the serial ATA interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector System Board Power Connector Serial ATA Power Connector 1 power cable 2 power input conn...

Page 229: ... drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it Installing a Hard Drive 1 If you are installing a new drive rather than replacing a drive attach the drive rails located inside the cover to the new drive and proceed with step 8 2 If you are replacing a hard drive that contains data you want to keep back up your files bef...

Page 230: ... Remove the data and power cables from the drive connectors 7 Remove the drive rails from the existing hard drive and attach the drive rails to the replacement hard drive 1 hard drive 2 drive rails 2 3 power cable connector 4 data cable connector 2 1 3 4 ...

Page 231: ...on the other connector When connecting cables to a drive ensure that the connectors are oriented properly before you attach the cables to the drive 8 Attach the data and power cables to the hard drive connectors ensuring that the connectors are properly oriented before connecting them 9 Slide the hard drive into the bracket 1 drive 2 drive rails 2 3 screws 4 1 3 2 ...

Page 232: ... software required for drive operation 12 Reboot the computer 13 Partition and logically format your drive before you proceed to the next step For instructions see the documentation that came with your operating system 14 Test the hard drive by running the Dell Diagnostics 15 Install your operating system on the hard drive For instructions see the documentation that came with your operating system...

Page 233: ... When replacing the processor do not touch the underside of the new processor NOTICE When replacing the processor do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket 1 Follow the procedures in Before You Begin 2 Remove the fan shroud by lifting the fan shroud up and away from the computer CAUTION The heat sink can get extremely hot Be sure the heat...

Page 234: ...release lever on the retention base until the heat sink is released c Gently lift the heat sink from the processor NOTICE Lay the heat sink down on its top with the thermal grease facing upward 4 Pull the release lever straight up until the processor is released and then remove the processor from the socket 1 top of heat sink 2 heat sink 3 retention base 4 release lever 2 4 3 1 ...

Page 235: ... rear alignment notches on the processor with the front and rear alignment notches on the socket 8 Align the pin 1 corners of the processor and socket NOTICE To avoid damage ensure that the processor aligns properly with the socket and do not use excessive force when you install the processor 9 Set the processor lightly in the socket and ensure that the processor is positioned correctly 10 When th...

Page 236: ... the computer 11 Place one end of the heat sink under the tab on the retention base on the side opposite the release lever see the following illustration Lower the heat sink onto the processor so that the heat sink fits securely under the tab on the other end of the retention base 1 processor cover 6 release lever 2 tab 7 front alignment notch 3 processor 8 socket and processor pin 1 indicator 4 p...

Page 237: ...237 12 Replace the fan shroud 13 Replace the computer cover 14 Replace the cable cover if used 1 heat sink 2 retention base 3 release lever 1 3 2 ...

Page 238: ...238 w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 239: ...ned to generate an alert on potential security and fault conditions when the operating system is in a sleep mode or the system is turned off ASF is designed to supersede previous operating system absent alerting technologies Your computer supports the following ASF version 1 03 and 2 0 alerts and remote capabilities Alert Description Chassis Chassis Intrusion Physical Security Violation Chassis In...

Page 240: ... information about your computer such as how many processors it has and what operating system it is running Monitor the status of your computer such as listening for thermal alerts from temperature probes or hard drive failure alerts from storage devices Change the state of your computer such as updating its BIOS or shutting it down remotely A managed system is one that has Dell OpenManage Client ...

Page 241: ...the computer from being opened A security cable looped around a stationary object is used in conjunction with a padlock to prevent unauthorized movement of the computer Attach a commercially available antitheft device to the security cable slot on the back of the computer NOTE Before you purchase an antitheft device make sure that it works with the security cable slot on your computer Antitheft de...

Page 242: ... Unlocked 2 Highlight System Password and then press the left or right arrow key The option heading changes to Enter Password followed by an empty 32 character field in square brackets 3 Type your new system password You can use up to 32 characters To erase a character when entering your password press Backspace or the left arrow key The password is not case sensitive Certain key combinations are ...

Page 243: ...the previous message is displayed each time you type an incorrect or incomplete system password NOTE You can use Password Status in conjunction with System Password and Admin Password to further protect your computer from unauthorized changes Deleting or Changing an Existing System Password 1 Enter system setup 2 Highlight System Password and press Enter 3 When prompted type the system password 4 ...

Page 244: ...he Admin Password setting changes to Set The next time you enter system setup the computer prompts you for the administrator password 4 Exit system setup A change to Admin Password becomes effective immediately no need to restart the computer Operating Your Computer With an Administrator Password Enabled When you enter system setup the Admin Password option is highlighted prompting you to type the...

Page 245: ...rd drive installed Before you use system setup it is recommended that you write down the system setup screen information for future reference Entering System Setup 1 Turn on or restart your computer 2 When the blue DELL logo appears press F2 immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your comput...

Page 246: ...y using the up and down arrow keys As an option is highlighted the Option Field displays more information about that option and the option s current and available settings Option Field This field contains information about each option In this field you can view your current settings and make changes to your settings Use the right and left arrow keys to highlight an option Press Enter to make that ...

Page 247: ...h Drive n Identifies and enables and disables the drives attached to the SATA or IDE connectors on the system board and lists the capacities for the hard drives NOTE These options appear as Drive 0 through Drive 3 for the desktop mini tower and small form computers and Drive 0 though Drive 5 for the ultra small form factor computer Module Bay Enables or disables devices in the module bay The optio...

Page 248: ...nu to display that allows you to select a method for booting from a network server If a boot routine is not available from the network server the system attempts to boot from the next device in the boot sequence list Integrated Audio Enables or disables the onboard audio controller LPT Port Mode This option sets the operating mode for the built in parallel port The settings are Off AT PS 2 default...

Page 249: ...s Selects the base IO address for the integrated parallel port The factory default setting is 378h Video Primary Video This setting specifies which video controller is primary when two video controllers are present on the computer Video Memory Size This setting specifies the amount of memory available to video controllers Performance Hyper Threading If your computer s processor supports Hyper Thre...

Page 250: ...d is in the enabled position the default setting If the option is Disabled the system password is disabled by a jumper setting on the system board To disable the system password enter the password at the prompt and hit Ctrl Enter Drive Password Set this password to prevent unauthorized users from accessing the hard drive NOTE The option appears for each installed hard drive that supports hard driv...

Page 251: ...setting Low Power Mode When Low Power Mode is selected remote wakeup events no longer turn on from Hibernate or Off unless an additional NIC card is installed NOTE This setting affects only the integrated network controller Remote Wake Up This option allows the system to turn on when a Network Interface Controller or Remote Wakeup capable modem receives a wake up signal On is the default setting O...

Page 252: ...Dell Diagnostics on the Drivers and Utilities CD but you want the computer to boot from the hard drive when the diagnostic tests are complete You can also use this feature to restart your computer to a USB device such as a floppy drive memory key or CD drive NOTE If you are booting to a USB floppy drive you must first set the floppy drive to USB in system setup 1 If you are booting to a USB device...

Page 253: ...te down your current boot sequence in case you want to restore it 3 Press the up and down arrow keys to move through the list of devices 4 Press the spacebar to enable or disable a device Enabled devices have a checkmark 5 Press Shift Up Arrow or Shift Down Arrow to move a selected device up or down the list Booting to a USB Device NOTE To boot to a USB device the device must be bootable To ensure...

Page 254: ...s in this section follow the safety instructions located in the Product Information Guide NOTICE This process erases both the system and administrator passwords 1 Follow the procedures in Before You Begin 2 Locate the 2 pin password jumper PSWD on the system board and remove the jumper to clear the password Mini Tower Computer Desktop Computer ...

Page 255: ...Advanced Features 255 Small Form Computer Ultra Small Form Factor Computer ...

Page 256: ... 11 Connect your computer and devices to electrical outlets and turn them on NOTE This procedure enables the password feature When you enter system setup both system and administrator password options appear as Not Set meaning that the password feature is enabled but no password is assigned 12 Assign a new system and or administrator password Clearing CMOS Settings CAUTION Before you begin any of ...

Page 257: ...our computer is using Hyper Threading technology 1 Click the Start button right click My Computer and then click Properties 2 Click Hardware and click Device Manager 3 In the Device Manager window click the plus sign next to the processor type If Hyper Threading is enabled the processor is listed twice You can enable or disable Hyper Threading through system setup Power Management Your computer ca...

Page 258: ...rk administrator can remotely start your computer using a power management event such as Remote Wake Up The following table lists the sleep modes and the methods you can use to wake the computer from each mode NOTE For more information on power management see your operating system documentation Sleep Mode Wake Up Methods Windows XP Standby Press the power button Auto power on Move or click the mou...

Page 259: ...termine whether you need to replace the battery reenter the time and date in system setup and exit the program to save the information Turn off your computer and disconnect it from the electrical outlet for a few hours then reconnect the computer turn it on and enter system setup If the date and time are not correct in system setup replace the battery You can operate your computer without a batter...

Page 260: ...ttery a Support the battery connector by pressing down firmly on the positive side of the connector b While supporting the battery connector press the battery tab away from the positive side of the connector and pry the battery it up out of the securing tabs at the negative side of the connector NOTICE To avoid damage to the battery connector you must firmly support the connector while replacing t...

Page 261: ...aight down into the connector until it snaps into place 6 Replace the computer cover 7 Enter system setup and restore the settings you recorded in step 1 8 Properly dispose of the old battery as described in the Product Information Guide ...

Page 262: ...262 Battery w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 263: ... factor computer cover NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components 6 Remove any components that restrict access to the system board CD DVD drive s floppy dri...

Page 264: ...264 Replacing the System Board w w w d e l l c o m s u p p o r t d e l l c o m Mini Tower System Board Screws 1 mini tower system board 2 screws 10 1 2 ...

Page 265: ...Replacing the System Board 265 Desktop System Board Screws 1 desktop system board 2 screws 10 1 2 ...

Page 266: ...cal Replacing the System Board Mini Tower Desktop and Small Form Factor Computers 1 Gently align the board into the chassis and slide it toward the back of the computer 2 Replace the screws on the system board 3 Replace any components and cables that you removed from the system board 4 Reconnect all cables to their connectors at the back of the computer 5 Replace the computer cover 1 small form fa...

Page 267: ...stalled with the same amount of memory in each channel the computer will continue to operate but with a slight reduction in performance See the label in the upper right corner of the module to determine the module s capacity NOTE Always install DDR2 memory modules in the order indicated on the system board The recommended memory configurations are A pair of matched memory modules installed in conn...

Page 268: ...Current operating systems such as Microsoft Windows XP can only use a maximum of 4 GB of address space however the amount of memory available to the operating system is less than 4 GB Certain components within the computer require address space in the 4 GB range Any address space reserved for these components cannot be used by computer memory The following components require memory address space S...

Page 269: ...ion Guide NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell If possible do not pair an original memory module with a new memory module Otherwise your computer may not start properly You should install your original memory modules in pairs either in con...

Page 270: ...ctricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis NOTE Memory purchased from Dell is covered under your computer warranty 1 Follow the procedures in Before You Begin 2 Press out the securing clip at each end of the memory module connector 3 Align the notch on the bottom of the module wi...

Page 271: ... 5 Replace the computer cover 6 The computer detects that the new memory does not match the existing configuration information and generates the following message The amount of system memory has changed Strike the F1 key to continue F2 to run the setup utility 7 Press F2 to enter system setup and check the value for System Memory The computer should have changed the value of System Memory to refle...

Page 272: ...ices from their electrical outlets Open the computer cover and check the installed memory modules to ensure that they are seated properly in their sockets Then repeat steps 5 6 and 7 9 When the System Memory total is correct press Esc to exit system setup 10 Run the Dell Diagnostics to verify that the memory modules are operating properly ...

Page 273: ...asing the latch when the cover is properly seated d Ensure that the cover is seated correctly before moving the computer NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 4 Attach the computer stand if applicable For instructions see the documentation that came with the stand 5 Connect your computer and devices to electrical outlet...

Page 274: ...274 Replacing the Computer Cover w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 275: ...soft cleaning cloth moistened with a solution of three parts water and one part dish washing detergent Do not soak the cloth or let water drip inside your computer or keyboard Mouse If your screen cursor skips or moves abnormally clean the mouse To clean a non optical mouse 1 Turn the retainer ring on the underside of your mouse counterclockwise and then remove the ball 2 Wipe the ball with a clea...

Page 276: ... the disc by its outer edge You can also touch the inside edge of the center hole NOTICE To prevent damaging the surface do not wipe in a circular motion around the disc 2 With a soft lint free cloth gently wipe the bottom of the disc the unlabeled side in a straight line from the center to the outer edge of the disc For stubborn dirt try using water or a diluted solution of water and mild soap Yo...

Page 277: ...ts driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed NOTICE The optional Drivers and Utilities CD may contain drivers for operating systems that are not on your computer Ensure that you are installing software appropriate for your operating system Many drivers such as the keyboard driver come with your Micro...

Page 278: ...he Hardware tab 5 Click Device Manager 6 Right click the device for which the new driver was installed and click Properties 7 Click the Drivers tab 8 Click Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore see Enabling System Restore to return your computer to the operating state that existed before you installed the new driver Using the Optional Drive...

Page 279: ...settings have left the computer in an undesirable operating state See the Windows Help and Support Center for information on using System Restore NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click System Restore 3 Follow the instructions on the screen Res...

Page 280: ...Tools and then click System Restore 2 Click Undo my last restoration and click Next 3 Click Next The System Restore screen appears and the computer restarts 4 After the computer restarts click OK Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Click the Start b...

Page 281: ...d drive Therefore do not reinstall Windows XP unless a Dell technical support representative instructs you to do so NOTICE To prevent conflicts with Windows XP disable any virus protection software installed on your computer before you reinstall Windows XP See the documentation that came with the software for instructions Booting From the Operating System CD 1 Save and close any open files and exi...

Page 282: ...the Modem Dialing Information screen appears enter the requested information and click Next 10 Enter the date time and time zone in the Date and Time Settings window and click Next 11 If the Networking Settings screen appears click Typical and click Next 12 If you are reinstalling Windows XP Professional and you are prompted to provide further information regarding your network configuration enter...

Page 283: ...ng System 283 21 Reinstall your programs NOTE To reinstall and activate your Microsoft Office or Microsoft Works Suite programs you need the Product Key number located on the back of the Microsoft Office or Microsoft Works Suite CD sleeve ...

Page 284: ...284 Reinstalling Drivers and the Operating System w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 285: ...low the safety instructions located in the Product Information Guide Fill out the Diagnostics Checklist as you complete these checks CD and DVD drive problems NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives REPLACE THE BATTERY If you have to repeatedly reset time and date information after turning on the computer or if an incorrect t...

Page 286: ...ve must receive a steady stream of data when writing If the stream is interrupted an error occurs Try closing all programs before you write to the CD DVD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD DVD RW DISC See Power Management RUNNING THE DELL IDE HARD DRIVE DIAGNOSTICS The Dell IDE Hard Drive Diagnostics is a utility that tests the hard drive to troubleshoot or confirm a hard d...

Page 287: ...rm an operating system shutdown CHECK THE KEYBOARD CABLE Ensure that the keyboard cable is firmly connected to the computer Shut down the computer reconnect the keyboard cable as shown in the Quick Reference Guide for your computer and then restart the computer Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins Remove keyboard extension cables a...

Page 288: ...8 to 10 seconds until the computer turns off Then restart your computer END THE PROGRAM 1 Press Ctrl Shift Esc simultaneously 2 Click Applications 3 Click the program that is no longer responding 4 Click End Task CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program ENSURE THAT THE ORIGINAL INSTALLED VERSION OF WINDOWS XP IS INSTALLED ON YOUR COMPUTER TURN THE COMP...

Page 289: ...run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DO...

Page 290: ...connect the mouse cable as shown in the Quick Reference Guide for your computer and then restart the computer RESTART THE COMPUTER 1 Simultaneously press Ctrl Esc to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press Enter 3 After the computer turns off reconnect the mouse cable as shown on the in the Quick Reference Guide for your compu...

Page 291: ... inserted into both the network connector on the back of the computer and the network jack CHECK THE NETWORK LIGHTS ON THE FRONT OR BACK OF THE COMPUTER DEPENDING ON SYSTEM CHASSIS TYPE No connection speed light indicates that no network communication exists Replace the network cable RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator...

Page 292: ...cal outlet is working by testing it with another device such as a lamp Ensure that the main power cable and front panel cable are securely connected to the system board IF THE POWER LIGHT IS AMBER AND GREEN OR STEADY AMBER A device might be malfunctioning or incorrectly installed Remove and then reinstall the memory modules Remove and then reinstall any cards Remove and then reinstall the graphics...

Page 293: ...lick Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab For a parallel printer ensure that the Print to the following port s setting is LPT1 Printer Port For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PR...

Page 294: ...ing matches the recommended settings RUN THE DELL DIAGNOSTICS CHECK THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers If you purchased an audio card ensure that the speakers are connected to the card ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers h...

Page 295: ... REINSTALL THE AUDIO DRIVER CHECK THE DEVICE OPTION SETTING Enter system setup and ensure that the Audio Controller option is set to On Exit system setup and restart your computer Enter system setup RUN THE DELL DIAGNOSTICS CHECK FOR SOFTWARE AND HARDWARE CONFLICTS CHECK THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable is securely inserted into the headphone connector DISABLE DIGITAL...

Page 296: ... w d e l l c o m s u p p o r t d e l l c o m ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted ...

Page 297: ...mine if the power cable is defective Check the connector for bent or broken pins It is normal for monitor cable connectors to have missing pins CHECK THE MONITOR POWER LIGHT If the power light is off firmly press the button to ensure that the monitor is turned on If the power light is lit or blinking the monitor has power If the power light is blinking press a key on the keyboard or move the mouse...

Page 298: ...peaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button click Control Panel and...

Page 299: ...ick Next 4 On the Do you have a Windows XP CD screen click I will use the wizard from the Windows XP CD and click Next 5 When the Now go to your old computer screen appears go to your old or source computer Do not click Next at this time To copy data from the old computer 1 On the old computer insert the Windows XP Operating System CD 2 On the Welcome to Microsoft Windows XP screen click Perform a...

Page 300: ...r You can change all computer settings Limited You can change only your own personal settings such as your password You cannot install programs or use the Internet NOTE Additional options may be available depending on whether you are using Windows XP Home Edition or Windows XP Professional Also options available in Windows XP Professional vary depending on whether your computer is connected to a d...

Page 301: ...k cable to a network connection device such as a network wall jack Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 Click the Start button point to All Programs Accessories Communications and then click Network Setup Wizard...

Page 302: ...302 Microsoft Windows XP Features w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 303: ...a files from your hard drive regularly BATTERY An internal power source used to operate portable computers when not connected to an AC adapter and an electrical outlet BATTERY LIFE SPAN The length of time years during which a portable computer battery is able to be depleted and recharged BATTERY OPERATING TIME The length of time minutes or hours that a portable computer battery holds a charge whil...

Page 304: ...e CDs discs You can write to CD RW discs multiple times but you can write to CD R discs only once CD RW DVD DRIVE A drive sometimes referred to as a combo drive that can read CDs and DVDs and write to CD RW rewritable CDs and CD R recordable CDs discs You can write to CD RW discs multiple times but you can write to CD R discs only once CLOCK SPEED The speed given in MHz that indicates how fast com...

Page 305: ...of a DVD Data can be written to a DVD RW disc and then erased and written over rewritten DVD RW technology is different from DVD RW technology DVD RW DRIVE A drive that can read DVDs and most CD media and write to DVD RW rewritable DVDs discs DVI digital video interface A standard for digital transmission between a computer and a digital video display the DVI adapter works through the computer s i...

Page 306: ...ent of frequency that equals one thousand million Hz or one thousand MHz The speeds for computer processors buses and interfaces are often measured in GHz GRAPHICS MODE A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors Graphics modes can display an unlimited variety of shapes and fonts GUI graphical user interface Software that interacts with the user by mean...

Page 307: ...et service provider A company that allows you to access its host server to connect directly to the Internet send and receive e mail and access websites The ISP typically provides you with a software package user name and access phone numbers for a fee K KB kilobit written as Kb A unit of data that equals 1024 bits A measurement of the capacity of memory integrated circuits KB kilobyte A unit of da...

Page 308: ... movement of the cursor on your screen Typically you roll the mouse over a hard flat surface to move the pointer or cursor on your screen MS millisecond A measure of time that equals one thousandth of a second Access times of storage devices are often measured in ms N NETWORK ADAPTER A chip that provides network capabilities A computer may include a network adapter on its system board or it may co...

Page 309: ...ement standard that allows networked computers that do not have an operating system to be configured and started remotely R RAID redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 RAM random access memory The primary temporary storage area for program instructions and data Any information s...

Page 310: ...RT CARD A card that is embedded with a processor and a memory chip Smart cards can be used to authenticate a user on computers equipped for smart cards SOFTWARE Anything that can be stored electronically such as computer files or programs S PDIF Sony Philips Digital Interface An audio transfer file format that allows the transfer of audio from one file to another without converting it to and from ...

Page 311: ...erence rather than relying on a metal sheath around each pair of wires to protect against interference UXGA ultra extended graphics array A video standard for video cards and controllers that supports resolutions up to 1600 x 1200 V VIDEO CONTROLLER The circuitry on a video card or on the system board in computers with an integrated video controller that provides the video capabilities in combinat...

Page 312: ...inch floppy disk slide its write protect tab to the open position X XGA extended graphics array A video standard for video cards and controllers that supports resolutions up to 1024 x 768 Z ZIF zero insertion force A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket ZIP A popular data compression format Files ...

Page 313: ...2 When the DELL logo appears press F12 immediately NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from your Drivers and Utilities CD optional If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again 3 When the boot device list ap...

Page 314: ...cated at the top of each test screen If you contact Dell technical support will ask for your Service Tag Your computer s Service Tag is listed in the System Info option in system setup 3 If you run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Option Function Express Test Performs a quick test of devices This test ...

Page 315: ...iguration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your c...

Page 316: ...may be faulty or incorrectly installed If the Dell Diagnostics is running allow the testing to complete If the computer does not boot contact Dell for technical assistance Blinking yellow A power supply or system board failure has occurred See Power Problems Solid green and a beep code during POST A problem was detected while the BIOS was executing See Beep Codes for instructions on diagnosing the...

Page 317: ...omputer malfunctions during the POST process the pattern displayed on the LEDs may help identify where in the process the computer halted NOTE The orientation of the diagnostic lights may vary depending on the system type The diagnostic lights can appear either vertical or horizontal Light Pattern Problem Description Suggested Resolution The computer is in a normal off condition or a possible pre ...

Page 318: ...lled all modules without error If available install properly working memory of the same type into your computer If the problem persists contact Dell A possible graphics card failure has occurred If the computer has a graphics card remove the card reinstall it and then restart the computer If the problem still exists install a graphics card that you know works and restart the computer If the proble...

Page 319: ...er starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer If the problem persists contact Dell Memory modules are detected but a memory configuration or compatibility error exists Ensure that no special memory module memory connector p...

Page 320: ...failure 3 1 3 Master interrupt mask register failure 3 1 4 Slave interrupt mask register failure 3 2 2 Interrupt vector loading failure 3 2 4 Keyboard Controller test failure 3 3 1 NVRAM power loss 3 3 2 Invalid NVRAM configuration 3 3 4 Video Memory test failure 3 4 1 Screen initialization failure 3 4 2 Screen retrace failure 3 4 3 Search for video ROM failure 4 2 1 No timer tick 4 2 2 Shutdown f...

Page 321: ... then reinstall the program 1 Click the Start button click Control Panel and then click Add or Remove Programs 2 Select the program you want to remove 3 Click the Change or Remove Program icon 4 See the program documentation for installation instructions ALERT PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT CHECKPOINT nnnn FOR HELP IN RESOLVING THIS PROBLEM PLEASE NOTE THIS CHECKPOINT AND ...

Page 322: ...s HARD DISK CONFIGURATION ERROR HARD DISK CONTROLLER FAILURE HARD DISK DRIVE FAILURE HARD DISK DRIVE FAILURE See Drive Problems INSERT BOOTABLE MEDIA Insert a bootable floppy disk or CD INVALID CONFIGURATION INFORMATION PLEASE RUN SETUP PROGRAM Enter system setup and correct the computer configuration information KEYBOARD FAILURE See Keyboard Problems MEMORY ADDRESS LINE FAILURE AT address READ va...

Page 323: ...r the hard drive is correct NO TIMER TICK INTERRUPT Run the Dell Diagnostics NON SYSTEM DISK OR DISK ERROR Replace the floppy disk with one that has a bootable operating system or remove the floppy disk from drive A and restart the computer NOT A BOOT DISKETTE Insert a bootable floppy disk and restart your computer NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN Close all windows ...

Page 324: ...s replace the battery TIMER CHIP COUNTER 2 FAILED Run the Dell Diagnostics UNEXPECTED INTERRUPT IN PROTECTED MODE Run the Dell Diagnostics WARNING DELL S DISK MONITORING SYSTEM HAS DETECTED THAT DRIVE 0 1 ON THE PRIMARY SECONDARY EIDE CONTROLLER IS OPERATING OUTSIDE OF NORMAL SPECIFICATIONS IT IS ADVISABLE TO IMMEDIATELY BACK UP YOUR DATA AND REPLACE YOUR HARD DRIVE BY CALLING YOUR SUPPORT DESK OR...

Page 325: ...re indicated by a yellow exclamation point or a red X if the device has been disabled 5 Double click any device marked with an exclamation point to display the Properties window The Device status area in the Properties window reports the devices that need to be re configured 6 Reconfigure the devices or remove the devices from the Device Manager See the documentation that came with the device for ...

Page 326: ...326 Troubleshooting Tools and Utilities w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 327: ...l countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Technical Support Service NOTE Some of th...

Page 328: ...and desktop computers When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the technical support service For the telephone number to call see the contact numbers for your region Automated Order Status Service To check on the status of any ...

Page 329: ...ber and write it clearly and prominently on the outside of the box For the telephone number to call see the contact numbers for your region 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics 4 Include any accessories that belong with...

Page 330: ...stance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available CAUTION Before working inside your computer read the safety instructions in your Product Information Guide ...

Page 331: ...support technician Operating system and version Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message ...

Page 332: ...will be routed appropriately When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and ...

Page 333: ...1 Austria Vienna International Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_support_central_europe dell com Technical Support for Inspiron XPS computers only 0820 240 530 81 Home Small Business Sales 0820 240 530 00 Home Small Business Fax 0820 240 530 49 Home Small Business Customer Care 0820 240 530 14 Preferred Accounts Corporate Customer Care 0820 240 5...

Page 334: ... 866 278 6820 Brunei Country Code 673 Customer Technical Support Penang Malaysia 604 633 4966 Customer Service Penang Malaysia 604 633 4949 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Ontario International Access Code 011 Online Order Status www dell ca ostatus AutoTech automated technical support toll free 1 800 247 9362 Customer Care Home Sales Small Business toll free 1 800...

Page 335: ...tomer Care toll free 800 858 2060 Customer Care Fax 592 818 1308 Home and Small Business toll free 800 858 2222 Preferred Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 ...

Page 336: ...tomer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Supp...

Page 337: ...5 338 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support for Inspiron XPS computers only 06103 766 7222 Technical Support for all other Dell computers 06103 766 7200 Home Small Business Customer Care 0180 5 224400...

Page 338: ...1 Country Code 852 Website support ap dell com Technical Support E mail apsupport dell com Technical Support Dimension and Inspiron 2969 3188 Technical Support OptiPlex Latitude and Dell Precision 2969 3191 Technical Support PowerApp PowerEdge PowerConnect and PowerVault 2969 3196 Customer Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division...

Page 339: ...870 907 4499 Ireland Sales 01 204 4444 U K Sales dial within U K only 0870 907 4000 Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 ...

Page 340: ...68 Faxbox Service 044 556 3490 24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment...

Page 341: ... 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Country Code 853 Technical Support toll free 0800 105 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 88 0193 Technical Support Dimension ...

Page 342: ...20 674 47 66 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support del...

Page 343: ...e 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com E mail support euro dell com pt en emaildell Technical Support 707200149 Customer Care 800 300 413 Sales 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 Fax 21 424 01 12 P...

Page 344: ...de 00 Country Code 421 Website support euro dell com E mail czech_dell dell com Technical Support 02 5441 5727 Customer Care 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard Sales 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue 011 709 7713 Technical Suppor...

Page 345: ...r Care 08 590 05 642 Home Small Business Customer Care 08 587 70 527 Employee Purchase Program EPP Support 20 140 14 44 Technical Support Fax 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com E mail for French speaking HSB and Corporate Customers support euro dell ...

Page 346: ... Thailand International Access Code 001 Country Code 66 Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 0600 09 Customer Service Penang Malaysia 604 633 4949 Corporate Sales toll free 1800 006 009 Transaction Sales toll free 1800 006 006 Trinidad Tobago General ...

Page 347: ...ness Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860 456 Home and Small Business Fax 0870 907 4...

Page 348: ...chase Program EPP Customers toll free 1 800 695 8133 Printers and Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers...

Page 349: ...ts from parts and components that are new or equivalent to new in accordance with industry standard practices For information about the Dell warranty for your computer see the Product Information Guide or separate paper warranty document that shipped with your computer ...

Page 350: ...350 Warranty w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 351: ...r intended electromagnetic environment These electromagnetic environment classifications generally refer to the following harmonized definitions Class A is typically for business or industrial environments Class B is typically for residential environments Information Technology Equipment ITE including peripherals expansion cards printers input output I O devices monitors and so on that are integra...

Page 352: ...red to correct the interference at your own expense Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed...

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