Dell EMC XC Core XC450 Installation And Service Manual Download

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Notes, cautions, and warnings

NOTE:

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CAUTION:

A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid

the problem.

WARNING:

A WARNING indicates a potential for property damage, personal injury, or death.

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Summary of Contents for EMC XC Core XC450

Page 1: ...Dell EMC XC Core XC450 Installation and Service Manual September 2021 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...idation 20 Minimum configuration to POST 20 Configuration validation 20 Error messages 21 Chapter 5 Installing and removing system components 22 Safety instructions 22 Before working inside your system 23 After working inside your system 23 Recommended tools 23 Optional front bezel 24 Removing the front bezel 24 Installing the front bezel 25 System cover 25 Removing the system cover 25 Installing ...

Page 4: ...le 54 Expansion cards and expansion card risers 56 Expansion card installation guidelines 56 Removing the expansion card risers 59 Installing the expansion card risers 60 Removing expansion card from the expansion card riser 62 Installing an expansion card into the expansion card riser 63 Optional serial COM port 66 Removing the serial COM port 66 Installing the serial COM port 67 BOSS S1 card 68 ...

Page 5: ...s 93 System board connectors 93 System board jumper settings 94 Disabling a forgotten password 95 Chapter 7 System diagnostics and indicator codes 96 Status LED indicators 96 System health and system ID indicator codes 97 iDRAC Quick Sync 2 indicator codes 98 iDRAC Direct LED indicator codes 98 LCD panel 99 Viewing Home screen 100 Setup menu 100 View menu 100 NIC indicator codes 101 Power supply u...

Page 6: ...ument provides an overview about the system information about installing and replacing components technical specifications diagnostic tools and guidelines to be followed while installing certain components 1 6 About this document ...

Page 7: ... Table 1 Features available on the front of the system Item Ports panels and slots Icon Description 1 Left control panel N A Contains the system health system ID status LED and the iDRAC Quick Sync 2 wireless indicator NOTE The iDRAC Quick Sync 2 indicator is available only on certain configurations Status LED Enables you to identify any failed hardware components There are up to five status LEDs ...

Page 8: ...n tag N A The Information tag is a slide out label panel that contains system information such as Service Tag NIC MAC address and so on If you have opted for the secure default access to iDRAC the Information tag also contains the iDRAC secure default password 5 Drive blank N A Enables you to install drives that are supported on your system Figure 2 Front view of 8 x 2 5 inch drive system Rear vie...

Page 9: ...m ID button is enabled in the iDRAC setup If the system stops responding during POST press and hold the system ID button for more than five seconds to enter the BIOS progress mode 8 USB 3 0 port This port is USB 3 0 compliant 9 USB 2 0 port This port is USB 2 0 compliant 10 iDRAC dedicated port Enables you to remotely access iDRAC For more information see the iDRAC User s Guide at https www dell c...

Page 10: ...Service Tag are used to identify the system The information tag is located on the front of the system and includes system information such as the Service Tag Express Service Code Manufacture date NIC MAC address QRL label and so on If you have opted for the secure default access to iDRAC the Information tag also contains the iDRAC secure default password If you have opted for iDRAC Quick Sync 2 th...

Page 11: ... located on the rear of the system and includes the Service Tag ST Express Service Code Exp Svc Code and Manufacture Date Mfg Date The Exp Svc Code is used by Dell EMC to route support calls to the appropriate personnel Alternatively the Service Tag information is located on a label on the left wall of the chassis System information label The system information label is located on back of the syst...

Page 12: ...Figure 7 Express service tag Figure 8 Icon legend Figure 9 Icon legend Figure 10 LED behavior 12 Dell EMC XC Core XC450 system overview ...

Page 13: ...Figure 11 Memory information Dell EMC XC Core XC450 system overview 13 ...

Page 14: ...Figure 12 Service information electrical overview 14 Dell EMC XC Core XC450 system overview ...

Page 15: ...Figure 13 Service information mechanical overview Dell EMC XC Core XC450 system overview 15 ...

Page 16: ...l com sites csdocuments Business_solutions_engineering Docs_Documents en rail rack matrix pdf The document provides the information that is listed below Specific details about rail types and their functionalities Rail adjustability range for various types of rack mounting flanges Rail depth with and without cable management accessories Types of racks supported for various types of rack mounting fl...

Page 17: ...configuration The Integrated Dell Remote Access Controller iDRAC is designed to make you more productive as a system administrator and improve the overall availability of Dell EMC servers iDRAC alerts you to system issues helps you to perform remote management and reduces the need for physical access to the system Options to set up iDRAC IP address To enable communication between your system and i...

Page 18: ...ic Integrated Dell Remote Access Controller User s Guide go to https www dell com poweredgemanuals Product Support page of your system Documentation NOTE To determine the most recent iDRAC release for your platform and for latest documentation version see KB article https www dell com support article sln308699 NOTE To access iDRAC ensure that you connect the ethernet cable to the iDRAC dedicated n...

Page 19: ...ish API For more information see the iDRAC9 with Lifecycle Controller Redfish API Guide available at https www dell com idracmanualshttps www dell com idracmanuals Options to download firmware You can download firmware from the Dell support site For information about downloading firmware see the Downloading drivers and firmware section You can also choose the option in the following table a docume...

Page 20: ...ns stored in a table maintained by iDRAC One or more sensors are assigned to each of the configuration elements During POST any configuration validation error is logged in the System Event Log SEL LifeCycle LC log The reported events are categorized in the configuration validation error table Table 4 Configuration validation error Error Description Possible cause and recommendations Example Config...

Page 21: ...he message is observed in the System Configuration Check operation Recommended Response Action Do the following and retry the operation 1 Disconnect the input power 2 Check for proper cable connection and component placement If the issue persists contact the service provider Category System Health HWC Hardware Config Severity Critical Trap EventID 2329 Table 6 Error message HWC8011 Error code HWC8...

Page 22: ... to assist you To avoid injury do not attempt to lift the system by yourself CAUTION Ensure that two or more people lift the system horizontally from the box and place it on a flat surface rack lift or into the rails WARNING Opening or removing the system cover while the system is powered on may expose you to a risk of electric shock WARNING Do not operate the system without the cover for a durati...

Page 23: ...ff the system and all attached peripherals 2 Disconnect the system from the electrical outlet and disconnect the peripherals 3 If applicable remove the system from the rack For more information see the Rail Installation Guide relevant to your rail solutions at www dell com poweredgemanuals 4 Remove the system cover After working inside your system Prerequisites Follow the safety guidelines listed ...

Page 24: ...nd without the LCD panel is the same Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Keep the bezel key handy NOTE The bezel key is part of the LCD bezel package Steps 1 Unlock the bezel 2 Press the release button and disengage the left end of the bezel 3 Unhook the right end and remove the bezel Figure 15 Removing the front bezel with the LCD panel Next steps Repl...

Page 25: ... the system 2 Press the bezel until the release button clicks in place 3 Lock the bezel Figure 16 Installing the front bezel with the LCD panel System cover Removing the system cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Power off the system and any attached peripherals 3 Disconnect the system from the electrical outlet and peripherals Steps 1 Using a 1 4...

Page 26: ...tructions 2 Follow the procedure listed in Before working inside your system 3 Ensure that all internal cables are connected and routed properly and no tools or extra parts are left inside the system Steps 1 Align the tabs on the system cover with the guide slots on the system 2 Close the system cover release latch 3 Using a 1 4 inch flat head or Phillips 2 screwdriver rotate the lock clockwise to...

Page 27: ...drive backplane cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Slide the backplane cover in the direction of the arrows marked on the backplane cover 2 Lift the backplane cover from the system Installing and removing system components 27 ...

Page 28: ...backplane cover Prerequisites Follow the safety guidelines listed in the Safety instructions Steps 1 Align the backplane cover with the guide slots on the system 2 Slide the backplane cover toward the front of the system until the backplane cover fits into place 28 Installing and removing system components ...

Page 29: ...Figure 20 Installing the drive backplane cover Next steps Follow the procedure listed in After working inside your system Installing and removing system components 29 ...

Page 30: ...nside your system Steps Hold the air shroud at both ends and lift the air shroud out of the system Figure 21 Removing the air shroud Next steps Replace the air shroud Installing the air shroud Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Align the slot on the air shroud with the standoff on...

Page 31: ...Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Move the cables out of way to access the fan cable connector on the system board NOTE Observe the fan cable routing or make a note on the fan cable routing Steps 1 Disconnect the cooling fan cable connected to the fan dongle cable 2 Holding the blue tab lift the cooling fan out of the fan cage Installing and...

Page 32: ...the procedure listed in Before working inside your system Steps 1 Lower the cooling fan into the cage until it is seated firmly 2 Route the cable properly to prevent the cable from being pinched or crimped 3 Press the release tabs on the fan cable connector and connect to the fan dongle cable Figure 24 Installing a cooling fan 32 Installing and removing system components ...

Page 33: ...ove the intrusion switch cable from the connector on the system board Observe the routing of the cable as you remove it from the system 2 Using the Phillips 1 screwdriver remove the screw securing the intrusion switch module 3 Lift the intrusion switch module out of the system Figure 25 Removing the intrusion switch module Next steps Replace the intrusion switch Installing the intrusion switch Pre...

Page 34: ...able from being pinched or crimped Figure 26 Installing the intrusion switch Next steps 1 Replace the air shroud 2 Follow the procedure listed in After working inside your system Drives Removing a drive blank Prerequisites 1 Follow the safety guidelines in Safety instructions 2 If installed Remove the front bezel CAUTION To maintain proper system cooling drive blanks must be installed in all empty...

Page 35: ... a drive blank Next steps If removed replace the front bezel Removing the drive carrier Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 If installed Remove the front bezel 3 Using the management software prepare the drive for removal If the drive is online the green activity or fault indicator blinks while the drive is powering off When the drive indicators are off...

Page 36: ...pter is configured correctly to support drive removal and insertion CAUTION Combining SAS and SATA drives in the same RAID volume is not supported CAUTION When installing a drive ensure that the adjacent drives are fully installed Inserting a drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it ...

Page 37: ...ive in place Figure 30 Installing a drive carrier Next steps If removed replace the front bezel Removing the drive from the drive carrier Prerequisites 1 Follow the safety guidelines listed in the Safety instructions Steps 1 Using a Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier NOTE If the hard drive or SSD carrier has Torx screw use Torx 6 for 2 5 inch drive o...

Page 38: ...rews are torqued to 4 in lbs Steps 1 Insert the drive into the drive carrier with the drive connector facing towards the rear of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier 3 Using a Phillips 1 screwdriver secure the drive to the drive carrier with the screws NOTE If the hard drive or SSD carrier has Torx screw use Torx 6 for 2 5 inch drive or Torx 8...

Page 39: ... XC450 system are listed here Table 7 Supported backplane options for XC450 system System Supported hard drives options XC450 3 5 inch x4 SAS SATA backplane Figure 33 4 x 3 5 inch drive backplane 1 BP_PWR_1 backplane power and signal cable to PIB Removing the backplane Prerequisites CAUTION To prevent damage to the drives and backplane remove the drives from the system before removing the backplan...

Page 40: ... the cable as you remove it from the system 7 If installed disconnect the optical drive signal and power cables from the system 8 Disconnect the drive backplane cables from the connectors on the system board Steps 1 Press the blue release tabs to disengage the drive backplane from the hooks on the system 2 Lift the drive backplane out of the system NOTE To avoid damaging the backplane ensure that ...

Page 41: ...e from being pinched or crimped Steps 1 Use the hooks on the system as guides to align the slots on the backplane with the guides on the system 2 Insert the backplane into the guides and lower the backplane until the blue release tabs click into place Figure 35 Installing the drive backplane Next steps 1 Reconnect all the disconnected cables to the backplane 2 Install all the drives 3 Install the ...

Page 42: ...escriptions for 4 x 3 5 inch drive SAS or SATA backplane with ODD Butterfly riser BOSS and SNAPI riser From To BP_PWR_1 backplane power connector SIG_PWR_1 system board power connector CTRL_DST_PA1 fPERC connector on the backplane SL3_CPU1_PB2 signal connector on the system board cable marking MB SL3 42 Installing and removing system components ...

Page 43: ...nector on the system board cable marking MB SL9 System memory System memory guidelines The XC Core XC450 system supports DDR4 registered DIMMs RDIMMs System memory holds the instructions that are run by the processor Your system contains 16 memory sockets that are organized into eight channels per processor Memory channels are organized as follows Table 10 Memory channels Processor Channel A Chann...

Page 44: ...rofile selected for example Performance Optimized or Custom can be run at high speed or lower Maximum supported DIMM speed of the processors Maximum supported speed of the DIMMs NOTE MT s indicates DIMM speed in MegaTransfers per second The system supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architectural configuration The following are t...

Page 45: ...ically with equal DIMMs for best performance Supported RDIMM LRDIMM configurations are 1 2 4 6 8 DIMMs per processor Populate eight equal memory modules per processor one DIMM per channel at a time to maximize performance NOTE Equal memory modules refer to DIMMs with identical electrical specification and capacity that may be from different vendors Removing a memory module Prerequisites 1 Follow t...

Page 46: ...le socket CAUTION Handle each memory module only by the card edges ensuring not to touch the middle of the memory module or metallic contacts 2 If a memory module is installed in the socket remove it NOTE Ensure the socket ejector latches are fully open before installing the memory module 3 Align the edge connector of the memory module with the alignment key of the memory module socket and insert ...

Page 47: ... the installed memory 4 If the System Memory Size is incorrect one or more of the memory modules may not be installed properly Ensure that the memory modules are firmly seated in their sockets 5 Run the system memory test in system diagnostics Processor and heat sink module This is a service technician replaceable part only Removing a processor and heat sink module Prerequisites 1 Follow the safet...

Page 48: ...to loosen it completely 2 Set the Anti Tilt wires to the unlocked position inward position Figure 41 Loosening the screws and set the Anti Tilt wires to the unlocked position 3 Lift the processor and heat sink module PHM from the system and set the PHM aside with the processor side facing up Figure 42 Removing a processor and heat sink module 48 Installing and removing system components ...

Page 49: ...um error message may be displayed during the first instance of powering on the system after replacing the processor or system board To resolve this issue go to setup option to configure the system settings Steps 1 Place the heat sink with the processor side facing up 2 Using your thumb lift up the Thermal Interface Material TIM break lever to release the processor from the TIM and carrier NOTE Ens...

Page 50: ...t the tip of the carrier release tab and then lift the carrier partially from the heat sink 5 Repeat the procedure at the remaining three corners of the carrier 6 After all the corners are released from the heat sink lift the carrier from the pin 1 corner of the heat sink Figure 45 Removing the processor carrier Next steps Replace the processor into a processor and heat sink module PHM 50 Installi...

Page 51: ... that is in the processor tray aligning pin 1 indicator on the processor NOTE Ensure that the pin 1 indicator on the carrier is aligned with the pin 1 indicator on the processor before placing the carrier on the processor NOTE Ensure that the processor and the carrier are placed in the tray before you install the heat sink Figure 46 Installing the processor carrier 3 Align the processor with proce...

Page 52: ...n spiral on the bottom of the heat sink Figure 48 Applying thermal grease CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket NOTE The thermal grease syringe is intended for single use only Dispose of the syringe after you use it 6 For new heat sink remove the Thermal Interface Material TIM protective film from the base...

Page 53: ...ners CAUTION To avoid damaging the fins on the heat sink do not press down on the heat sink fins NOTE Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the carrier before placing the heat sink onto the processor carrier NOTE Ensure latching features on processor carrier and heat sink are aligned during assembly Installing and removing system components 53 ...

Page 54: ...es listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 If installed remove the processor dust cover Steps 1 Set the Anti Tilt wires to the unlocked position on the heat sink inward position 2 Align the pin 1 indicator of the heat sink to the system board and then place the processor and heat sink on the processor socket CAU...

Page 55: ...n lbf on the heat sink in the order below a Tighten the first screw three turns b Tighten the screw diagonally opposite to the screw you tighten first c Repeat the procedure for the remaining two screws d Return to the first screw to tighten it completely Figure 52 Set the Anti Tilt wires to the locked position and tightening the screws Installing and removing system components 55 ...

Page 56: ...ooting Guide at https www dell com poweredgemanuals Expansion card installation guidelines Figure 53 Expansion card slot connectors 1 Riser 2C Slot 3 2 Riser 1 Slot 1 The following table describes the expansion card riser configurations Table 13 Expansion card riser configurations Configurations Expansion card risers PCIe Slots Controlling processor Height Length Slot width Config0 with 1x LP R1 1...

Page 57: ...able The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority should be installed first using the slot priority indicated All the other expansion cards should be installed in the card priority and slot priority order Table 14 Configuration 0 R1 Card type Slot priority Maximum number of cards Del...

Page 58: ...s Intel NIC 100 Gb 3 1 2 Broadcom NIC 25 Gb 3 1 2 Intel NIC 25 Gb 3 1 2 Mellanox NIC 25 Gb 3 1 2 Broadcom NIC 10 Gb 3 1 2 Intel NIC 10 Gb 3 1 2 Broadcom OCP 25 Gb Integrated slot 1 Intel OCP 25 Gb Integrated slot 1 Mellanox OCP 25 Gb Integrated slot 1 Broadcom OCP 10 Gb Integrated slot 1 Intel OCP 10 Gb Integrated slot 1 Dell BOSS S1 Module Integrated slot 1 Table 16 Configuration 2 R1 Card type S...

Page 59: ...ntegrated slot 1 Intel OCP 10 Gb Integrated slot 1 Dell BOSS S1 Module Integrated slot 1 Removing the expansion card risers Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud Steps 1 For Riser 1 hold the blue touch points and lift the expansion card riser from the riser connector ...

Page 60: ... inside your system 3 Remove the air shroud 4 If removed install the expansion cards into the expansion card risers Steps 1 For Riser 1 release the blue latch and holding the touch points align the expansion card riser with the connector and the riser guide pin on the system board Lower the expansion card riser into place until the expansion card riser connector is fully seated in the connector 60...

Page 61: ... Lower the expansion card riser into place until the expansion card riser connector is fully seated in the connector Figure 59 Installing the Riser 2c Next steps 1 Replace the air shroud 2 Follow the procedure listed in After working inside your system 3 Install any device drivers required for the card as described in the documentation for the card Installing and removing system components 61 ...

Page 62: ...ull and lift up the expansion card retention latch lock to open 2 Hold the expansion card by its edges and pull the card until the card edge connector disengages from the expansion card connector on the riser Figure 60 Removing an expansion card from the Riser 1 Figure 61 Removing an expansion card from Riser 2c 3 If the expansion card is not going to be replaced install a filler bracket and close...

Page 63: ...62 Installing filler bracket in the Riser 1 Figure 63 Installing filler bracket in the Riser 2c Next steps If applicable install an expansion card into the expansion card riser Installing an expansion card into the expansion card riser Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If installing a ...

Page 64: ... aid in proper cooling and airflow inside the system Figure 64 Removing a filler bracket from Riser 1 Figure 65 Removing filler bracket in the Riser 2c 3 Hold the card by the edges and align the card edge connector with the expansion card connector on the riser 4 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 5 Close the expansion card retent...

Page 65: ...ny device drivers required for the card as described in the documentation for the card NOTE While replacing faulty storage controller FC or NIC card with the same type of card after you power on the system the new card automatically updates to the same firmware and configuration of the faulty one For more information about the Part replacement configuration see the Lifecycle Controller User s Guid...

Page 66: ...t the expansion card riser Riser 1 Riser 2c and disconnect the serial COM port cable from the connector on the system board 2 Open the latch slide the serial COM port out of the expansion card riser and the lock the latch NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 68 Removing the Serial COM port 3 Tighten the screws and install...

Page 67: ...ow the procedure listed in Before working inside your system 3 Lift the expansion card rsier from the connector on the system board Steps 1 Remove the screws lift the PCIe blank and then open the latch on the expansion card riser Riser 1 Riser 2c Figure 70 Removing the PCIe blank 2 Slide and lock the serial COM port into the expansion card riser Installing and removing system components 67 ...

Page 68: ...edure listed in After working inside your system BOSS S1 card Removing the M 2 BOSS riser Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps Hold the blue touch points and lift the M 2 BOSS riser from the riser connector on the system board 68 Installing and removing system components ...

Page 69: ...ons 2 Follow the procedure listed in Before working inside your system Steps 1 Align the M 2 BOSS riser connector with the connectors on the system board and the guide on the M 2 BOSS riser with the guiding slot on the system board 2 Lower the M 2 BOSS riser into place until the M 2 BOSS riser connector is fully seated in the connector Installing and removing system components 69 ...

Page 70: ... card from the M 2 BOSS riser Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the M 2 BOSS riser About this task Holding the blue tag pull the M 2 BOSS card away from the M 2 BOSS riser 70 Installing and removing system components ...

Page 71: ...guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the M 2 BOSS riser Steps 1 Align and insert the M 2 BOSS card connector with the connectors on the M 2 BOSS riser 2 Press the blue touch point on the M 2 BOSS card until it is firmly seated Figure 75 Installing the M2 BOSS card into the M 2 BOSS riser Installing and removing sys...

Page 72: ...M 2 SSD module to disconnect from the connector on the M 2 BOSS card Figure 76 Removing the M 2 SSD module Next steps 1 If applicable install the M 2 BOSS card into the M 2 BOSS riser 2 If applicable install the M 2 BOSS riser Installing the M 2 SSD module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your syst...

Page 73: ...BOSS riser 3 Follow the procedure listed in the After working inside your system Optional OCP card Removing the OCP card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the expansion card riser Steps 1 Open the blue latch to unlock the OCP card 2 Push the OCP card towards the rear end of the ...

Page 74: ...orking inside your system 3 Remove the expansion card riser Steps 1 Open the blue latch on the system board 2 Slide the OCP card into the slot in the system 3 Push until the OCP card is connected to the connector on the system board 4 Close the latch to lock the OCP card to the system Figure 79 Installing the OCP card Next steps 1 Install the expansion card riser 74 Installing and removing system ...

Page 75: ...the cable routing Steps 1 Using a Phillips 2 screwdriver loosen the thumbscrews on the front PERC module 2 Pull the front PERC module to disengage from the connector on the drive backplane 3 Tilt and lift the front PERC module out of the system NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 80 Removing the front mounting front PERC...

Page 76: ...r representation of sequence Figure 81 Installing the front mounting front PERC module for 4x3 5 inch system Next steps 1 Reconnect all the required cables 2 If removed replace the air shroud 3 Replace the backplane cover 4 Follow the procedure listed in After working inside your system System battery This is a service technician replaceable part only Replacing the system battery Prerequisites WAR...

Page 77: ...ibe to pry out the system battery Figure 82 Removing the system battery CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 2 To install a new system battery a Hold the battery with the positive side facing up and slide it under the securing tabs b Press the battery into the connector until it snaps into place Installing and...

Page 78: ...an hour f Enter the System Setup and if the time and date are still incorrect see Getting help section VGA module This is a service technician replaceable part only Removing the VGA module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the front bezel 4 Remove the backplane cover 5 Remove th...

Page 79: ... bezel 4 Remove the backplane cover 5 Remove the air shroud NOTE Ensure that you note the routing of the cables as you remove them from the system board Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Route the VGA cable through the VGA module slot on the front of the system and slide the VGA module into the slot 2 Align the hole on the modul...

Page 80: ...nificantly reduces the power overhead associated with power supply unit PSU redundancy When the hot spare feature is enabled one of the redundant PSUs is switched to the sleep state The active PSU supports 100 percent of the system load thus operating at higher efficiency The PSU in the sleep state monitors output voltage of the active PSU If the output voltage of the active PSU drops the PSU in t...

Page 81: ...h and lift the optional cable management arm if it interferes with the PSU removal For information about the cable management arm see the system s rack documentation at https www dell com poweredgemanuals Steps Press the release latch and holding the PSU handle slide the PSU out of the PSU bay Figure 86 Removing a power supply unit Next steps Replace the PSU Installing a power supply unit Prerequi...

Page 82: ...ons with high power consumption system PSU might stay with 2 0 mode only 1 1 redundant mode is not available NOTE While replacing the hot swappable PSU after next server boot the new PSU automatically updates to the same firmware and configuration of the replaced one For more information about the Part replacement configuration see the Lifecycle Controller User s Guide at https www dell com idracm...

Page 83: ... Installing the power interposer board Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Align the slots on the PIB with the hook on the chassis and slide it into place 2 Using Phillips 2 screwdriver tighten the screws to secure the PIB to the system Installing and removing system components 83 ...

Page 84: ...nd safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your drives 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the following components a Air shroud b Expansion cards c Expan...

Page 85: ...w the procedure listed in Before working inside your system 3 If you are replacing the system board remove all the components that are listed in the Removing the system board section Steps 1 Unpack the new system board assembly CAUTION Do not lift the system board by holding a memory module processor or other components CAUTION Take care not to damage the system identification button while placing...

Page 86: ... up in the backup flash device enter the system service tag manually c Update the BIOS and iDRAC versions Re enable the Trusted Platform Module TPM See the Upgrading the Trusted Platform Module section 4 If you are not using Easy restore import your new or existing iDRAC Enterprise license For more information see the iDRAC User s Guide available at https www dell com idracmanuals 5 Follow the pro...

Page 87: ... F2 3 Click Service Tag Settings 4 Enter the service tag NOTE You can enter the service tag only when the Service Tag field is empty Ensure that you enter the correct service tag Once the service tag is entered it cannot be updated or changed 5 Click OK Trusted Platform Module This is a service technician replaceable part only Upgrading the Trusted Platform Module Prerequisites NOTE Ensure that yo...

Page 88: ...tor 2 Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board 3 Press the plastic rivet until the rivet snaps into place 4 Replace the screw that secures the TPM to the system board Figure 92 Installing the TPM Initializing TPM for users Steps 1 Initialize the TPM For more information see Initializing the TPM for users 2 The TPM Status changes to ...

Page 89: ...TE Observe the routing of the cable as you remove it from the system 2 Open the cable retention latch 3 Remove the cable from cable clip 4 Using the Phillips 1 screwdriver remove the screws that secure the left control panel assembly to the system 5 Hold the left control panel assembly and remove the control panel along with the cable from the system NOTE The numbers on the image do not depict the...

Page 90: ... the cable guiding latch 3 Align and insert the left control panel assembly in the slot on the system 4 Using the Phillips 1 screwdriver tighten the screws that secure the left control panel assembly to the system NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 94 Installing the left control panel Next steps 1 Replace the air shroud...

Page 91: ...y and remove the control panel along with the cable from the system NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 95 Removing the right control panel Next steps Replace the right control panel Installing the right control panel Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure li...

Page 92: ...llips 1 screwdriver tighten the screws that secure the right control panel to the system NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 96 Installing the right control panel Next steps 1 Replace the air shroud 2 Replace the backplane cover 3 Replace the front bezel 4 Follow the procedure listed in After working inside your system 9...

Page 93: ... system and reset the passwords To install components and cables correctly you must be able to identify the connectors on the system board Topics System board connectors System board jumper settings Disabling a forgotten password System board connectors Figure 97 System board jumpers and connectors 1 System ID Connector 2 Riser 2 Connector Processor 2 3 Coin cell battery 4 OCP NIC 3 0 Connector 6 ...

Page 94: ...ector 29 System Power Connector 1 System board jumper settings For information about resetting the password jumper to disable a password see the Disabling a forgotten password section Table 18 System board jumper settings Jumper Setting Description PWRD_EN The BIOS password feature is enabled The BIOS password feature is disabled The BIOS password is now disabled and you are not allowed to set a n...

Page 95: ...t and disconnect the peripherals 2 Remove the system cover 3 Move the jumper on the system board from pins 2 and 4 to pins 4 and 6 4 Replace the system cover NOTE The existing passwords are not disabled erased until the system boots with the jumper on pins 4 and 6 However before you assign a new system and or setup password you must move the jumper back to pins 2 and 4 NOTE If you assign a new sys...

Page 96: ... Icon Description Condition Corrective action Drive indicator The indicator turns solid amber if there is a drive error Check the System Event Log to determine if the drive has an error Run the appropriate Online Diagnostics test Restart the system and run embedded diagnostics ePSA If the drives are configured in a RAID array restart the system and enter the host adapter configuration utility prog...

Page 97: ...ation about the supported PCIe cards see the Expansion card installation guidelines section System health and system ID indicator codes The system health and system ID indicator is located on the left control panel of the system Figure 99 System health and system ID indicator Table 20 System health and system ID indicator codes System health and system ID indicator code Condition Solid blue Indica...

Page 98: ...ed Check if iDRAC Quick Sync 2 feature is configured to be disabled by iDRAC If the problem persists see the Getting help section www dell com poweredgemanuals or Dell OpenManage Server Administrator User s Guide at https www dell com openmanagemanuals Solid amber Indicates that the system is in fail safe mode Restart the system If the problem persists see the Getting help section Blinking amber I...

Page 99: ... system is connected to a power source and an error is detected the LCD turns amber regardless of whether the system is powered on or off When the system powers off and there are no errors the LCD enters the standby mode after five minutes of inactivity Press any button on the LCD to power it on If the LCD panel stops responding remove the bezel and reinstall it If the problem persists see Getting...

Page 100: ...IPMI description in the SEL This enables you to match an LCD message with an SEL entry Select Simple to view LCD error messages in a simplified user friendly description For information about the event and error messages generated by the system firmware and agents that monitor system components go to qrl dell com Look Up Error Code type the error code and then click Look it up Set home Select the ...

Page 101: ...green Indicates that the NIC is connected to a valid network at less than its maximum port speed and data is being sent or received Link indicator is green and activity indicator is off Indicates that the NIC is connected to a valid network at its maximum port speed and data is not being sent or received Link indicator is amber and activity indicator is off Indicates that the NIC is connected to a...

Page 102: ...imum output power CAUTION When correcting a PSU mismatch replace the PSU with the blinking indicator Swapping the PSU to make a matched pair can result in an error condition and an unexpected system shutdown To change from a high output configuration to a low output configuration or vice versa you must power off the system CAUTION AC PSUs support both 240 V and 120 V input voltages with the except...

Page 103: ...rive is accessed Figure 103 Drive indicators 1 Drive activity LED indicator 2 Drive status LED indicator 3 Drive capacity label NOTE If the drive is in the Advanced Host Controller Interface AHCI mode the status LED indicator does not power on NOTE Drive status indicator behavior is managed by Storage Spaces Direct Not all drive status indicators may be used Table 29 Drive indicator codes Drive st...

Page 104: ...ut the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of issues encountered during testing Running the Embedded System Diagnostics from the Dell Lifecycle Controller Steps 1 When the system is booting press F10 2 Select Hardware Diagnostics Run Hardware Diagnostics The ePSA Pre boot System Assessment window is displayed ...

Page 105: ...lts of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded System diagnostics and indicator codes 105 ...

Page 106: ...rt homewww dell com support home 2 Select your country from the drop down menu on the lower right corner of the page 3 For customized support a Enter the system Service Tag in the Enter a Service Tag Serial Number Service Request Model or Keyword field b Click Search The support page that lists the various support categories is displayed 4 For general support a Select your product category b Selec...

Page 107: ...hnical support for your Dell EMC server storage and networking devices By installing and setting up a SupportAssist application in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist...

Page 108: ...ting Started Guide document that is shipped with your system www dell com poweredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM inter...

Page 109: ...e Dell EMC SupportAssist Enterprise User s Guide https www dell com serviceabilitytools For information about partner programs enterprise systems management see the OpenManage Connections Enterprise Systems Management documents www dell com openmanagemanuals Working with the Dell PowerEdge RAID controllers For information about understanding the features of the Dell PowerEdge RAID controllers PERC...

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