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Dell DX6012S Hardware Owner'S Manual Download Page 145

Getting Help

155

Getting Help

Contacting Dell

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book.book  Page 155  Friday, February 26, 2010  11:22 AM

Summary of Contents for DX6012S

Page 1: ...Dell DX6012S Systems Hardware Owner s Manual Regulatory Model E13S Series Regulatory Type E13S001 ...

Page 2: ...materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Microsoft Windows Windows Server and MS DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in thi...

Page 3: ...dicators 15 Guidelines for Connecting Optional External Devices 18 NIC Indicator Codes 18 Power Indicator Codes 19 Diagnostic Lights Optional 20 System Messages 22 Warning Messages 39 Diagnostics Messages 39 Alert Messages 39 Other Information You May Need 40 2 Using the System Setup Program and UEFI Boot Manager 45 Choosing the System Boot Mode 45 ...

Page 4: ...signments Screen 53 Serial Communication Screen 53 Power Management Screen 55 System Security Screen 55 Exit Screen 57 Entering the UEFI Boot Manager 58 Using the UEFI Boot Manager Navigation Keys 58 UEFI Boot Manager Screen 59 UEFI Boot Settings Screen 59 System Utilities Screen 59 System and Setup Password Features 60 Using the System Password 60 Using the Setup Password 62 Embedded System Manag...

Page 5: ...ng the System 71 Cooling Shroud 72 Removing the Cooling Shroud 72 Installing the Cooling Shroud 73 Hard Drives 73 Removing a Hard Drive Blank 73 Installing a Hard Drive Blank 74 Removing a Hot Swap Hard Drive 74 Installing a Hot Swap Hard Drive 75 Removing a Hard Drive From a Hard Drive Carrier 76 Installing a Hard Drive Into a Hard Drive Carrier 77 Cooling Fans 77 Removing a Cooling Fan 77 Replac...

Page 6: ...on Card 92 Removing an Expansion Card 94 Removing an Expansion Card Riser 95 Installing an Expansion Card Riser 96 Integrated Storage Controller Card 97 Removing the Storage Controller Card 97 Installing the Storage Controller Card 99 iDRAC6 Express Card 100 Installing an iDRAC6 Express Card 100 iDRAC6 Enterprise Card Optional 101 Removing an iDRAC6 Express Card 101 Installing an iDRAC6 Enterprise...

Page 7: ... System Board 119 Removing the System Board 119 Installing the System Board 121 4 Troubleshooting Your System 129 Safety First For You and Your System 129 Troubleshooting System Startup Failure 129 Troubleshooting External Connections 129 Troubleshooting the Video Subsystem 130 Troubleshooting a USB Device 130 Troubleshooting a Serial I O Device 131 Troubleshooting a NIC 131 Troubleshooting a Wet ...

Page 8: ...ubleshooting Processor 142 5 Running the System Diagnostics 145 Using Online Diagnostics 145 Embedded System Diagnostics Features 145 When to Use the Embedded System Diagnostics 146 Running the Embedded System Diagnostics 146 Embedded System Diagnostics Testing Options 147 Using the Custom Test Options 147 Selecting Devices for Testing 147 Selecting Diagnostics Options 147 Viewing Information and ...

Page 9: ...Contents 9 System Board Connectors 150 Disabling a Forgotten Password 152 7 Getting Help 155 Contacting Dell 155 Index 157 ...

Page 10: ...10 Contents ...

Page 11: ...Support website at support dell com manuals F11 Enters the BIOS Boot Manager or the Unified Extensible Firmware Interface UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 45 F12 Starts Preboot eXecution Environment PXE boot Ctrl E Enters the Baseboard Management Controller BMC or iDRAC Configuration Utility which allows...

Page 12: ...ls the DC power supply output to the system When the optional system bezel is installed the power button is not accessible NOTE When powering on the system the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the sy...

Page 13: ...d to locate a particular system within a rack When one of these buttons is pushed the blue system status indicator on the back blink until one of the buttons is pushed again 5 Hard drives Up to twelve 3 5 inch hot swappable SAS or SATA drives 6 System identification panel A slide out panel for system information including the Express Service tag embedded NIC MAC address and iDRAC6 Enterprise card ...

Page 14: ...14 About Your System Hard Drive Indicator Patterns Figure 1 2 Hard Drive Indicators 1 hard drive activity indicator green 2 hard drive status indicator green and amber 1 2 ...

Page 15: ... ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Drive predicted failure Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds off ...

Page 16: ...net connectors 2 Embedded 10 100 1000 NIC connectors 7 PCIe expansion card slots using riser card Supports riser cards with four x8 PCI E Generation 2 slots NOTE See the Getting Started Guide that ships with your system for more information 8 System identification connector Connects the optional system status indicator assembly through the optional cable management arm 9 System status indicator Li...

Page 17: ...ed to locate a particular system within a rack When one of these buttons is pushed the system status indicator on the chassis back panel light blue until one of the buttons is pushed again 11 Power supply 2 PS2 750 W 1100 W redundant power supply 12 Power supply 1 PS1 750 W 1100 W redundant power supply Item Indicator Button or Connector Icon Description ...

Page 18: ...stem If necessary to enable ports on your system use the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 45 NIC Indicator Codes Figure 1 4 NIC Indicators 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network link...

Page 19: ... is operational When the system is on it also indicates that the power supply is providing DC power to the system Amber Indicates a problem with the power supply Alternating green and amber When hot adding a power supply this indicates that the power supply is mismatched with the other power supply Replace the power supply that has the flashing indicator with a power supply that matches the capaci...

Page 20: ...ition or a possible pre BIOS failure has occurred The diagnostic lights are not lit after the system successfully boots to the operating system Plug the system into a working electrical outlet and press the power button The system is in a normal operating condition after POST Information only BIOS checksum failure detected system is in recovery mode See Getting Help on page 155 Possible processor ...

Page 21: ...g Help on page 155 Memory configuration error See Troubleshooting System Memory on page 137 Possible system board resource and or system board hardware failure See Getting Help on page 155 Possible system resource configuration error See Contacting Dell on page 155 Other failure Ensure that the optical drive and hard drives are properly connected See Troubleshooting Your System on page 129 for the...

Page 22: ...sibly a faulty or removed memory module The Advanced ECC setting has been disabled Check other messages for a faulty memory module Reconfigure the memory modules for Advanced ECC mode See System Memory on page 83 Alert Advanced ECC Memory Mode disabled Memory configuration does not support Advanced ECC Memory Mode Advanced ECC Memory Mode was enabled in the system setup program but the current con...

Page 23: ... boot Remove AC power to the system for 10 seconds and restart the system Alert Node Interleaving disabled Memory configuration does not support Node Interleaving The memory configuration does not support node interleaving or the configuration has changed for example a memory module has failed so that node interleaving cannot be supported The system still runs but without node interleaving Ensure ...

Page 24: ...ert Redundant memory disabled Memory configuration does not support redundant memory Memory Sparing or Memory Mirroring was enabled in the system setup program but the current configuration does not support redundant memory A memory module may be faulty Check the memory modules for failure See Troubleshooting System Memory on page 137 Reset the memory setting if appropriate See Using the System Se...

Page 25: ... See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot Manager on page 45 CPU set to minimum frequency The processor speed may be intentionally set lower for power conservation If not an intentional setting check any other system messages for possible causes CPU x installed with no memory Memory modules are required bu...

Page 26: ...nt power rating detected System halted Current boot mode is set to UEFI Please ensure compatible bootable media is available Use the system setup program to change the boot mode as needed The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFI Ensure that the boot mode is set correctly and that the proper bootable media is available See Using t...

Page 27: ...se and keyboard are securely attached to correct connectors Mouse or keyboard cable is loose or improperly connected Reseat the mouse or keyboard cable Defective mouse or keyboard Ensure that the mouse or keyboard is operational See Troubleshooting a USB Device on page 130 Gate A20 failure Faulty keyboard controller faulty system board See Getting Help on page 155 Invalid configuration information...

Page 28: ...nufacturing mode detected System is in manufacturing mode Reboot to take the system out of manufacturing mode Maximum rank count exceeded The following DIMM has been disabled x Invalid memory configuration The system runs but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 84 M...

Page 29: ...stroke POST memory test was terminated by pressing the spacebar Information only MEMTEST lane failure detected on x Invalid memory configuration Mismatched memory modules are installed Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 84 Mirror mode disabled For mirror mode DIMMs must be installed in pairs Pairs must be ...

Page 30: ...r on hard drive Incorrect configuration settings in System Setup program or no operating system on hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 45 If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See G...

Page 31: ...lation Guidelines on page 84 Read fault Requested sector not found The operating system cannot read from the hard drive optical drive or USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the optical medium USB medium or USB device Ensure that the USB cables SAS SATA backplane cables or optical drive cables are properly connected See T...

Page 32: ... mode matched sets of three must be populated across slots The memory configuration does not match the setting in BIOS The BIOS setting has been disabled Reconfigure the memory modules for Memory Sparing mode See System Memory on page 83 The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is info...

Page 33: ...ometry x x The following DIMMs should match in size and rank count x x Thermal sensor not detected on x A memory module without a thermal sensor is installed in the specified memory slot Replace the memory module See System Memory on page 83 Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery on page 134 Time of day not set please run SETUP program Incorr...

Page 34: ...Trusted Platform Module TPM function has failed See Getting Help on page 155 Unable to launch System Services image System halted System halted after F10 keystroke because System Services image is either corrupted in the system firmware or has been lost due to system board replacement The optional iDRAC6 Enterprise card flash memory or BMC SPI flash may be corrupted Restart the system and update t...

Page 35: ...re that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 84 Unsupported memory configuration DIMM mismatch across slots detected x x Invalid memory configuration Memory modules are mismatched in the specified slots Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guideline...

Page 36: ...ystem error occurred and caused the system to reboot Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 129 for any faulty components specified in the SEL Warning Control Panel is not installed The control panel is not installed or has a faulty cable connection Install the control panel or check the cable...

Page 37: ...ower Supplies on page 80 Warning PSU mismatch PSU redundancy lost Check PSU A High Output power supply and an Energy Smart power supply are installed in the system at the same time Install two High Output or two Energy Smart power supplies in the system You can also run the system on one power supply until you can obtain two power supplies of the same type See Troubleshooting Power Supplies on pag...

Page 38: ... The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running the Embedded System Diagnostics on page 146 for more information about system diagnostics Write fault Write fault on selected drive Faulty USB device USB medium optical drive assembly hard drive or hard drive subsystem Replace the USB medium or device Ensure that the USB SAS backplane or SATA...

Page 39: ...tion describes how to install your system into a rack The Getting Started Guide provides an overview of system features setting up your system and technical specifications Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system compone...

Page 40: ...40 About Your System ...

Page 41: ...nced 64 bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 58 for more information on this interface You select the boot mode in the Boot Mode field of the Boot Settings screen of the System Setup program See Boot Settings Screen on page 51 Once you specify the boot mode the system boots in ...

Page 42: ...of the message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message that the system memory size has changed the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up...

Page 43: ...d on the system configuration NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 49 ...

Page 44: ...sage of the processor fans and memory modules with preconfigured or customized settings See Power Management Screen on page 55 System Security Displays a screen to configure the system password and setup password features See System Security Screen on page 55 Using the System Password on page 60 and Using the Setup Password on page 62 for more information Keyboard NumLock On default Determines whe...

Page 45: ...Specifies whether system memory tests are run at system boot Options are Enabled and Disabled Memory Operating Mode This field displays the type of memory operation if a valid memory configuration is installed When set to Optimizer Mode the memory controllers run independently of each other for improved memory performance When set to Mirror Mode memory mirroring is enabled When set to Advanced ECC...

Page 46: ...on software Adjacent Cache Line Prefetch Enabled default Enables high utilization of sequential memory access NOTE Disable this option for applications that require high utilization of random memory access Hardware Prefetcher Enabled default Enables or disables the hardware prefetcher Execute Disable Enabled default Enables or disables Execute Disable Memory Protection Technology Number of Cores p...

Page 47: ...es BIOS support for the device attached to SATA port D Off disables BIOS support for the device Port E Off default Auto enables BIOS support for the device attached to SATA port E Off disables BIOS support for the device Option Description Boot Mode BIOS default CAUTION Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode If ...

Page 48: ...ted SAS Controller Enabled default Enables or disables the integrated storage controller User Accessible USB Ports All Ports On default Enables or disables the user accessible USB ports Options are All Ports On Only Back Ports On and All Ports Off Internal USB Port 1 On default Enables or disables the internal USB port Internal USB Port 2 On default Enables or disables the internal USB port Embedd...

Page 49: ...gy I OAT This feature should only be enabled if the hardware and software support I OAT Embedded Video Controller Enabled default Displays the total amount of video memory available in the embedded video controller Option Description Embedded X treme PCI Adapter Use the and keys to manually select an IRQ for a given device or select Default to allow the BIOS to select an IRQ value at system startu...

Page 50: ... to the external serial connector NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Failsafe Baud Rate 115200 default Displays the failsafe baud rate used for console redirection BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if th...

Page 51: ...formance based on processor utilization Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance The BIOS sets the processor performance based on processor utilization Maximum Performance sets all fields to Maximum Performance CPU Power and Performance Management Options are OS DBPM System DBPM Maximum Performance or Minim...

Page 52: ...es the pre boot measurements to the TPM during POST If On without Pre boot Measurements the system reports the TPM to the operating system and bypasses pre boot measurements TPM Activation No Change default When set to Activate the TPM is enabled to default settings When set to Deactivate the TPM is disabled The No Change state initiates no action The operational state of the TPM remains unchanged...

Page 53: ...alified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI feature AC Power Recovery Last default Determines how the system reacts when power is restored If set to Last the system returns to the last power state On turns on the system after power is restored Off allows the system ...

Page 54: ...etup program and BIOS level boot options without rebooting 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager NOTE The system does not respond until the USB keyboard is active If your operating system begins to load before you press F11 allow the system to finish booting and then restart your system and try again Using the UEFI Boot Manager Navig...

Page 55: ...t swap a boot device press ESC to refresh the list of boot options UEFI Boot Settings Enables you to add delete enable or disable boot options change boot order or execute a one time boot option System Utilities Enables you to access the System Setup program System Services USC Diagnostics and BIOS level boot options Option Description Add Boot Option Adds a new boot option Delete Boot Option Dele...

Page 56: ... a system password is assigned System Password is Enabled If Password Status is Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the...

Page 57: ...egin using your system 6 Either reboot the system now for the password protection to take effect or continue working NOTE Password protection does not take effect until the system reboots Using Your System Password to Secure Your System NOTE If you have assigned a setup password see Using the Setup Password on page 62 the system accepts your setup password as an alternate system password When Pass...

Page 58: ...ng POST and pressing Ctrl Enter or you can enter the system setup and press Enter twice when you are in the system password menu Changing an Existing System Password 1 Enter the System Setup program by pressing F2 during POST 2 Select the System Security screen 3 Verify that the Password Status is Unlocked 4 Type the new system password in the two password fields The System Password field changes ...

Page 59: ...ons If System Password is not Enabled and is not locked through the Password Status option you can assign a system password You cannot disable or change an existing system password NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Deleting or Changing an Existing Setup Password 1 Enter the System Setup...

Page 60: ...de on the Dell Support website at support dell com manuals Baseboard Management Controller Configuration NOTE If an iDRAC6 Express card is installed on the system the Baseboard Management Controller BMC utility is replaced by the iDRAC6 utility The BMC enables configuring monitoring and recovery of systems remotely BMC provides the following features Uses the system s integrated NIC Enables fault ...

Page 61: ...re enable or disable the iDRAC6 local area network LAN through the dedicated iDRAC6 Enterprise card port or the embedded NICs Enable or disable IPMI over LAN Enable a LAN Platform Event Trap PET destination Attach or detach the Virtual Media devices Change the administrative username and password and manage user privileges View System Event Log SEL messages or clear messages from the log For addit...

Page 62: ...66 Using the System Setup Program and UEFI Boot Manager ...

Page 63: ... CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product ...

Page 64: ... 1 Inside the System 1 cooling fan 2 internal hard drives 2 3 expansion card riser 4 power supply bays 2 5 cooling shroud 6 heat sink processor 7 memory modules 8 8 system cooling fans 4 9 SAS backplane 10 hard drives 12 5 4 8 9 10 7 1 3 6 2 ...

Page 65: ...ving the Front Bezel 1 Using the system key unlock the bezel 2 Lift the release latch next to the key lock 3 Rotate the left end of the bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system Figure 3 2 Removing and Replacing the Front Bezel 1 release latch 2 keylock 3 bezel 4 hinge tab 3 2 1 4 ...

Page 66: ... your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 If installed r...

Page 67: ...t the two hooks on the back edge of the cover fit the corresponding tabs on the back edge of the chassis See Figure 3 3 3 Slide the cover towards the front of the chassis and press down the latch 4 Rotate the latch release lock in the clockwise direction to secure the cover 5 Reconnect the system and peripherals to their electrical outlets and turn on the system 1 system cover latch 2 latch releas...

Page 68: ...epairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening the System on page 70 2 Grasp and gently lift the shroud up and away from the system board See Fig...

Page 69: ...ier The hard drives are installed at the front of the system see Figure 3 1 Front mounted hard drives are connected to a SAS backplane through hard drive carriers and can be configured as hot swappable Removing a Hard Drive Blank CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed NOTE This section is applicable to systems with hot swappable hard dr...

Page 70: ...arrier signal that the drive can be removed safely See Back Panel Features and Indicators on page 15 If the drive has been online the green activity fault indicator flashes as the drive is powered down When the drive indicators are off the drive is ready for removal 3 Press the release button and open the drive carrier release handle to release the drive See Figure 3 6 4 Slide the hard drive out o...

Page 71: ... and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION Combining SATA and SAS hard drives in the same system configuration is not supported on all configurations 1 If applicable remove the front bezel See Removing the Front Bezel on page 69 2 If a drive blank is present in the bay remove it Se...

Page 72: ...e Figure 3 6 5 Close the handle to lock the drive in place Removing a Hard Drive From a Hard Drive Carrier Remove the screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier See Figure 3 7 Figure 3 7 Installing a Hot Swap Hard Drive Into a Drive Carrier 1 hard drive 2 SAS SATA indicator 3 drive carrier 4 screws 4 2 1 3 4 ...

Page 73: ...nced by the system s management software allowing you to easily identify and replace the proper fan by noting the fan numbers on the fan assembly Removing a Cooling Fan WARNING The cooling fan can continue to spin for some time after the system has been powered down Allow time for the fan to stop spinning before removing it from the system WARNING Do not attempt to operate the system without the c...

Page 74: ...move fans 3 and 4 remove the storage controller card first See Removing the Storage Controller Card on page 96 NOTE To remove fan 5 if applicable remove the internal hard drive bay and carrier 5 Press the release tab while grasping the ends of the fan and lift the fan straight up from the fan bracket See Figure 3 8 ...

Page 75: ...Installing System Components 79 Figure 3 8 Removing and Replacing a Fan 1 fans 5 2 release tab 3 fan cable 1 2 3 ...

Page 76: ...turn the system on including any attached peripherals Power Supplies Your system supports the following power supply modules 750 W 1100 W redundant power supply NOTE The maximum output power shown in watts is listed on the power supply label If two power supplies are installed the second power supply provides hot swappable power redundancy In redundant mode the system distributes the power load ac...

Page 77: ...to operate the system normally On power redundant systems remove and replace only one power supply at a time in a system that is powered on 1 Disconnect the power cable from the power source 2 Disconnect the power cable from the power supply and remove the system cables from the Velcro straps NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply...

Page 78: ...ply into the chassis until the power supply is fully seated and the release latch snaps into place See Figure 3 9 NOTE If you unlatched the cable management arm in step 2 of the previous procedure relatch it For information about the cable management arm see the system s rack documentation 3 Connect the power cable to the power supply and plug the cable into a power outlet CAUTION When connecting ...

Page 79: ... power supply blank align the blank with the power supply bay and insert the blank into the chassis until it clicks into place System Memory Your system supports DDR3 registered DIMMs RDIMMs or unbuffered ECC DIMMs UDIMMs Single and dual rank DIMMs can be 1067 or 1333 MHz and quad rank DIMMs can be 1067 MHz The system contains eight memory sockets split into two sets of four sockets one set per pr...

Page 80: ... For Memory Mirroring or Advanced ECC Mode the channel furthest from the processor is unused and memory modules are installed beginning with channel A1 or B1 and proceeding with channel A2 or B2 Advanced ECC Mode requires memory modules that use x4 or x8 DRAM device widths The memory speed of each channel depends on the memory configuration For single or dual rank memory modules One memory module ...

Page 81: ...ystem Setup program In a mirrored configuration the total available system memory is one half of the total installed physical memory Optimizer Independent Channel Mode In this mode all three channels are populated with identical memory modules This mode permits a larger total memory capacity but does not support SDDC with x8 based memory modules A minimal single channel configuration of one 1 GB m...

Page 82: ...mory GB Available Memory GB Optimizer 1 GB X X X X X X X X X X 1 2 3 4 all 2 GB X X X X X X X X X X 2 4 6 8 all 4 GB X X X X X X X X X X 4 8 12 16 all 8 GB X X X X X X X X X X 8 16 24 32 all 16 GB X X X X X X X X X X 16 32 48 64 all Advanced ECC1 2 GB X X 4 all 4 GB X X 8 all 8 GB X X 16 all 16 GB X X 32 all Mirroring 2 GB X X 4 2 4 GB X X 8 4 8 GB X X 16 8 16 GB X X 32 16 ...

Page 83: ...d by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 70 3 Remove the cooling shroud Se...

Page 84: ... the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way 8 Press down on the memory module with your thumbs to lock the memory module into the socket When the memory module is properly seated in the so...

Page 85: ...em Diagnostics on page 146 Removing Memory Modules WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should onl...

Page 86: ...N Expansion cards can only be installed in the slots on the expansion card riser Do not attempt to install expansion cards directly into the riser connector on the system board Expansion Card Installation Guidelines The expansion card slots support full height half length cards The expansion card slots are hot swappable PCI Express Generation 2 expansion cards are supported in all the slots All th...

Page 87: ...on For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 70 4 Remove the cooling shroud See Removing the Cooling Shroud on page 72 Table 3 3 Expansion Card Installation Priority for Riser 1 Card Priority Card Type Slot Priority Max Al...

Page 88: ...he system and aid in proper cooling and airflow inside the system 6 Holding the card by its edges position the card so that the card edge connector aligns with the expansion card connector on the expansion card riser 7 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 8 Close the expansion card latch See Figure 3 11 Figure 3 11 Installing or Rem...

Page 89: ...m from the electrical outlet 2 Open the system See Opening the System on page 70 3 Remove the cooling shroud See Removing the Cooling Shroud on page 72 4 Disconnect all cables from the card 5 Open the expansion card latch See Figure 3 11 6 Grasp the expansion card by its edges and carefully remove it from the expansion card connector 7 If you are removing the card permanently install a metal fille...

Page 90: ...roduct 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 70 3 Remove the cooling shroud See Removing the Cooling Shroud on page 72 4 If installed remove the expansion card from the expansion card slot See Removing an Expansion Card on page 93 5 If installed remove the storage controller car...

Page 91: ... guide posts on the system board See Figure 3 12 2 Lower the expansion card riser into place until the expansion card riser connector is fully seated 3 If applicable reinstall the expansion card See Installing an Expansion Card on page 91 1 integrated storage controller slot 2 riser guides 2 3 expansion card riser 4 expansion card slot 5 riser guide posts 2 6 expansion card riser slots 2 6 1 2 3 5...

Page 92: ...tified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached perip...

Page 93: ...s 97 Figure 3 13 Installing and Removing the Storage Controller Card 1 storage connector 2 expansion card riser 3 storage controller card 4 storage controller card cable 5 SAS data cable connector 6 release lever blue 1 2 3 6 5 4 ...

Page 94: ...card edge facing the riser insert one side of the card into the black card edge guide NOTE The installation sequence must be slot 3 2 1 and 4 The storage controller card must be installed in Slot 4 after the other expansion cards have been installed 6 Bend outward on the blue card edge guide lower the card onto the blue card edge guide and release the guide See Figure 3 13 7 Slide the storage cont...

Page 95: ...t came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 70 3 If installed remove all expansion cards from expansion card riser Removing an Expansion Card on page 93 4 Insert the notch on the iDRAC6 Express card into the clip on the system board 5 Align the front edge of th...

Page 96: ...nstall all expansion cards in the expansion card riser See Installing an Expansion Card on page 91 8 Close the system See Closing the System on page 71 9 Reconnect the system and peripherals to their power sources and turn them on 1 iDRAC6 Express card 2 plastic standoff tab 3 notch 4 clip 4 2 1 3 ...

Page 97: ...14 As the holder releases from the standoff the connector under the card disengages from the system board connector 4 Angle the card so that the notch on the card slips through the clip on the system board 5 Replace the expansion cards See Installing an Expansion Card on page 91 6 Close the system See Closing the System on page 71 7 Reconnect the system and peripherals to their power sources and t...

Page 98: ...lign the front edge of the card with the two front plastic retention standoffs next to the iDRAC6 connector on the system board and lower the card into place See Figure 3 15 When the front of the card is fully seated the plastic standoffs snap over the edge of the card Figure 3 15 Installing or Removing an iDRAC6 Enterprise Card 1 VFlash SD card 2 VFlash media slot 3 iDRAC6 Enterprise card 4 reten...

Page 99: ...nterprise card connector on the system back panel See Figure 1 3 3 Open the system See Opening the System on page 70 4 Remove the cooling shroud See Removing the Cooling Shroud on page 72 5 Remove the VFlash media card if installed from the iDRAC6 enterprise card See Removing a VFlash Media Card on page 104 6 Pull back slightly on the two tabs at the front edge of the card and gently lift the fron...

Page 100: ...rs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Prior to upgrading y...

Page 101: ...m the processor 7 Loosen the other three heat sink retention screws 8 Gently lift the heat sink off of the processor and set the heat sink aside with thermal grease side facing up CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 9 Position your thumb firmly over the processor socket release lever and rele...

Page 102: ...nd leave the release lever up so that the socket is ready for the new processor CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board NOTE In single processor configurations a processor must be installed in socket CPU1 Install the blank in socket CPU2 only 1 heat sink heat sink 2 retention screws 4 2 1 ...

Page 103: ...Installing System Components 107 Figure 3 17 Installing and Removing a Processor 1 processor 2 processor shield 3 notch in processor 4 socket key 5 ZIF socket 6 socket release lever 2 1 6 3 4 5 ...

Page 104: ...ssor with the socket keys on the ZIF socket See Figure 3 17 CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the ZIF socket 4 With the release lever on the processor socket in the open position align the processor with the socket keys and set the processor lightly in the socket CAUTION Do not use force to seat...

Page 105: ...em Battery WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product docume...

Page 106: ...on card riser press the blue tabs on the expansion card riser and lift it from the chassis See Removing an Expansion Card Riser on page 94 7 Locate the battery socket See Jumpers and Connectors on page 149 CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 8 Support the battery connector by firmly holding the positive side ...

Page 107: ... Expansion Card Riser on page 95 14 Replace the storage controller card See Installing the Storage Controller Card on page 98 15 Replace the expansion card from the expansion card slot now See Installing an Expansion Card on page 91 16 Replace the cooling shroud See Installing the Cooling Shroud on page 73 17 Close the system See Closing the System on page 71 18 Reconnect the system to the electri...

Page 108: ...and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 4 Remove all hard drives See Removing a Hot Swap Hard Drive on page 74 5 Disconnect the power cable from the end of the SAS backplane 6 Disconnect the SAS data cab...

Page 109: ... a SAS Backplane 1 SAS backplane 2 backplane retention latches 2 3 SAS cables 4 control panel module cable 5 USB memory key connector 6 SAS backplane power cable 7 control panel cable 8 internal hard drive cables 2 9 USB cable 10 SAS backplane cable 1 3 7 2 8 9 6 4 10 5 ...

Page 110: ...n page 71 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Power Distribution Board NOTE This section is applicable only to systems with redundant power supply The power distribution board is located on your system directly behind the power supply fan module See Figure 3 20 Removing the Power Distribution Board CAUTION Many repairs may only ...

Page 111: ... cables from the system board see System Board on page 118 6 Disconnect the fan cable 7 Remove the screws securing the power distribution board to the chassis See Figure 3 20 NOTE There are three screws securing the power distribution board to the chassis 8 Pull the blue tab lift the power distribution board and move it toward the front of the system to disengage from the tabs on the power supply ...

Page 112: ...stem Components Figure 3 20 Removing and Replacing the Power Distribution Board 1 screws 3 2 power supply connector 3 power interposer board 4 blue tab 5 power distribution board 6 fan module cable connector 6 2 1 5 4 3 ...

Page 113: ...re 3 20 3 Install the four screws that secure the power distribution board to the chassis See Figure 3 20 NOTE There are three screws securing the power distribution board to the chassis 4 Connect the power distribution cables to the system board see System Board on page 118 and fan cable to the power distribution board as shown in Figure 3 20 5 If applicable align the support bracket over the Pow...

Page 114: ...tem or program before you can access the encrypted data on your hard drives 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 70 3 Remove the cooling shroud See Removing the Cooling Shroud on page 72 4 Remove the power supplies See Removing a Redundant Power Supply on page 81 or System Memory on page...

Page 115: ...d the front end of the chassis CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 12 Grasp the system board assembly by the edges and lift the system board assembly away from the chassis See Figure 3 21 Figure 3 21 Removing and Installing the System Board 1 screws 9 2 system board assembly 1 2 ...

Page 116: ... system board See Removing a Processor on page 104 and Installing a Processor on page 108 8 Remove the memory modules and transfer them to the same locations on the new board See Removing Memory Modules on page 89 and Installing Memory Modules on page 87 9 Connect the cables to the system board See Figure 6 1 for the locations of the connectors on the system board 10 Replace the expansion card ris...

Page 117: ...ing the Cooling Shroud on page 73 16 Close the system See Closing the System on page 71 17 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 18 If applicable replace the front bezel See Removing the Front Bezel on page 69 ...

Page 118: ...122 Installing System Components ...

Page 119: ...ollowing conditions If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 45 Invalid memory configurations could cause the system to halt at startup witho...

Page 120: ... the system 3 If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled 4 Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 5 P...

Page 121: ... cable 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 155 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 145 2 Restart the system and check for any system m...

Page 122: ...les are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help on page 155 Troubleshooting a Wet System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage ...

Page 123: ...you removed in step 3 6 Close the system See Closing the System on page 71 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help on page 155 8 If the system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card on page 91 9 Run t...

Page 124: ... that the following components are properly installed Expansion card riser Power supplies Fans Processor and heat sink Memory modules Hard drive carriers Cooling shroud 4 Ensure that all cables are properly connected 5 Close the system See Closing the System on page 71 6 Run the system board tests in the system diagnostics See Running the System Diagnostics on page 145 If the tests fail see Gettin...

Page 125: ...system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Troubleshooting Power Supplies 1 Identify the faulty power supply by the power supply s fault indicator See Power Indicator Codes on page 19 CAUTION At least one power supply must be installed for ...

Page 126: ... An individual cooling fan is removed or has failed See Troubleshooting a Fan on page 136 The expansion card installation guidelines have not been followed See Expansion Card Installation Guidelines on page 90 Troubleshooting a Fan CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documen...

Page 127: ... at startup without video output See General Memory Module Installation Guidelines on page 84 and verify that your memory configuration complies with all applicable guidelines 1 If the system is operational run the appropriate online diagnostic test See Using Online Diagnostics on page 145 If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program 2 If the sy...

Page 128: ... system memory setting See Memory Settings Screen on page 49 If the problem is not resolved proceed with the next step 14 Turn off the system and attached peripherals and disconnect the system from the power source 15 Open the system See Opening the System on page 70 16 If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module 17 To troubleshoot ...

Page 129: ... Diagnostics on page 145 Depending on the results of the diagnostics test proceed as needed through the following steps 2 If installed remove the front bezel See Removing the Front Bezel on page 69 3 Restart the system enter the System Setup program and verify that the controller is enabled and the drives appear in the System Setup program See Entering the System Setup Program on page 46 If the pr...

Page 130: ...Removing the Front Bezel on page 69 6 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 7 Open the system See Opening the System on page 70 8 Ensure that the controller card is firmly seated into the system board connector See Installing an Expansion Card on page 91 9 Verify that the cable connections between the SAS backplane s and the integrated st...

Page 131: ...ect the system from the electrical outlet 4 Open the system See Opening the System on page 70 5 Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Card on page 91 6 Ensure that each expansion card riser is firmly seated in its connector See Installing an Expansion Card Riser on page 95 7 Close the system See Closing the System on page 71 8 Reconnect the s...

Page 132: ...rected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostics test See Using Online Diagnostics on page 145 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet ...

Page 133: ...sor on page 104 11 Close the system See Closing the System on page 71 12 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 13 Run the appropriate online diagnostic test See Running the System Diagnostics on page 145 If the test fails the processor is faulty See Getting Help on page 155 ...

Page 134: ...144 Troubleshooting Your System ...

Page 135: ... ports NICs CMOS and more If you are unable to identify the problem using the Online Diagnostics then use the embedded system diagnostics The files required to run Online Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the DVDs that came with your system For information about using diagnostics see the Dell Online Diag...

Page 136: ...tem does not operate properly component failure may be indicated As long as the processor and the system s input output devices are functioning you can use the system diagnostics to help identify the problem Running the Embedded System Diagnostics You can run the embedded system diagnostics program from the USC main screen CAUTION Use the system diagnostics to test only your system Using this prog...

Page 137: ...its components selects all of the components of the device for testing NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Quick Tests Only Run...

Page 138: ... Information and Results The following tabs in the Customize window provide information about the test and the test results Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected devic...

Page 139: ...ows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle pins 4 6 NVRAM_CLR default The configuration settings are retained at system bo...

Page 140: ... Connectors System Board Connectors See Figure 6 1 and Table 6 2 for the location and description of the system board connectors Figure 6 1 System Board Connectors 3 4 14 16 15 1 2 5 6 7 8 10 11 12 13 17 18 19 20 21 9 ...

Page 141: ...ctor 7 A3 A2 A1 A4 Memory module slot A3 white release lever Memory module slot A2 white release lever Memory module slot A1 white release lever Memory module slot A4 8 FAN3 Cooling fan 3 connector 9 BATTERY System battery 10 FAN4 Cooling fan 4 connector 11 12V 8 pin power connector 12 FP_CONN control panel connector 13 BP_CONN Backplane power connector 14 PWR_CONN 24 pin power connector 15 PDB_ I...

Page 142: ...n off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 70 3 Move the password jumper to the disabled position to clear the password See Table 6 1 See Figure 6 1 to locate the password jumper on the system board 4 Close the system See Closing the System on page 71 5 Reconnect your system and periphera...

Page 143: ... from the electrical outlet 7 Open the system See Opening the System on page 70 8 Move the password jumper back to the enabled position to restore the password function See Table 6 1 9 Close the system See Closing the System on page 71 10 Reconnect your system and peripherals to their electrical outlets and turn on the system 11 Assign a new system and or setup password To assign a new password us...

Page 144: ...154 Jumpers and Connectors ...

Page 145: ...based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriat...

Page 146: ...156 Getting Help ...

Page 147: ...nnectors system board 150 contacting Dell 155 cooling fan replacing 80 cooling fans troubleshooting 136 cooling shroud installing 73 removing 72 cover closing 71 opening 70 D damaged systems troubleshooting 134 Dell contacting 155 Dell PowerEdge Diagnostics using 145 diagnostics advanced testing options 147 testing options 147 using Dell PowerEdge Diagnostics 145 when to use 146 DIMMs See memory m...

Page 148: ... drives hot swappable installing 75 heat sink 107 I iDRAC card installing 100 101 system port 15 iDRAC Configuration Utility 65 indicators back panel 15 NIC 18 power 19 installing cooling shroud 73 expansion card 92 hard drive hot swappable 75 hard drive blank 74 iDRAC card 100 101 memory modules 88 power supply blank 83 processor 109 SAS backplane board 115 SAS controller 99 J jumpers system boar...

Page 149: ...60 passwords disabling 152 phone numbers 155 POST accessing system features 11 power indicators 19 power supplies indicators 19 removing 81 replacing 82 power supply blank 83 processor installing 109 removing 105 See processor upgrades 105 processors troubleshooting 142 R remote access controller See iDRAC removing bezel 69 cooling shroud 72 cover 70 expansion card 94 hard drive blank 73 memory mo...

Page 150: ...essing system features 11 support contacting Dell 155 system closing 71 opening 70 system board connectors 150 installing 121 jumpers 149 removing 119 system cooling troubleshooting 136 system features accessing 11 system messages 22 system password 60 system setup program boot settings 51 integrated devices options 52 keystroke to enter 46 memory settings 49 PCI IRQ assignments 53 power managemen...

Page 151: ... system cooling 136 video 130 wet system 132 U UEFI Boot Manager entering 58 main screen 59 System Utilities screen 59 UEFI Boot Settings screen 59 Unified Server Configurator Lifecyle Controller 63 upgrades processor 105 USB device back panel connectors 15 V video back panel connector 15 troubleshooting 130 W warning messages 39 warranty 40 wet system troubleshooting 132 ...

Page 152: ...162 Index ...

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