Dell Chromebook 3100 2-in-1 Service Manual Download Page 3

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1 Working on your computer............................................................................................................ 5

2 Technology and components......................................................................................................... 7

USB features.......................................................................................................................................................................... 7
Keyboard.................................................................................................................................................................................9

Keyboard keys function...................................................................................................................................................9

Touchpad.............................................................................................................................................................................. 10
Bluetooth................................................................................................................................................................................11

3 Major components of your system ............................................................................................... 12

4 Removing and Installing...............................................................................................................14

microSD card........................................................................................................................................................................ 14

Removing microSD card................................................................................................................................................14
Installing microSD card.................................................................................................................................................. 14

Base cover............................................................................................................................................................................ 15

Removing the base cover..............................................................................................................................................15
Installing the base cover................................................................................................................................................ 17

Battery...................................................................................................................................................................................19

Speaker.................................................................................................................................................................................25

Removing the speakers................................................................................................................................................ 25
Installing the speakers................................................................................................................................................... 27

Input Output board..............................................................................................................................................................30

Removing the Input and output board........................................................................................................................30
Installing Input output board.........................................................................................................................................32

Keyboard lattice and Keyboard..........................................................................................................................................34

Removing the keyboard................................................................................................................................................ 34
Installing the keyboard...................................................................................................................................................37

System board.......................................................................................................................................................................39

Removing the system board........................................................................................................................................ 39
Installing system board..................................................................................................................................................43

World facing camera........................................................................................................................................................... 48

Removing world facing camera................................................................................................................................... 48
Installing world facing camera......................................................................................................................................49

Display assembly..................................................................................................................................................................50

Removing display assembly..........................................................................................................................................50
Installing display assembly............................................................................................................................................ 53

Contents

Summary of Contents for Chromebook 3100 2-in-1

Page 1: ...Dell Chromebook 3100 2 in 1 Service Manual Regulatory Model P30T Regulatory Type P30T001 ...

Page 2: ...age to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2017 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2019 06 Rev A02 ...

Page 3: ...e base cover 15 Installing the base cover 17 Battery 19 Lithium ion battery precautions 19 Removing the battery 20 Installing the battery 22 Speaker 25 Removing the speakers 25 Installing the speakers 27 Input Output board 30 Removing the Input and output board 30 Installing Input output board 32 Keyboard lattice and Keyboard 34 Removing the keyboard 34 Installing the keyboard 37 System board 39 R...

Page 4: ...4 Display hinges 66 Removing display hinge 66 Installing display hinge 68 Palm rest 70 Replacing palmrest assembly 70 5 Troubleshooting 72 Basic troubleshooting 72 Power issues 72 CROSH 76 CROSH commands 76 Chrome commands 78 Commonly used CROSH command 84 Check battery charging status 84 Reset Chromebook 91 Recovery Chromebook 94 Recovering the Chromebook 94 6 Getting help 97 Contacting Dell 97 4...

Page 5: ...ame time as touching a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have c...

Page 6: ...en unplug the cable from the network device 5 Disconnect your computer and all attached devices from their electrical outlets 6 Press and hold the power button while the computer is unplugged to ground the system board NOTE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connecto...

Page 7: ... speed grows by ever faster computing hardware and ever greater bandwidth demands The USB 3 0 USB 3 1 Gen 1 finally has the answer to the consumers demands with a theoretically 10 times faster than its predecessor In a nutshell USB 3 1 Gen 1 features are as follows Higher transfer rates up to 5 Gbps Increased maximum bus power and increased device current draw to better accommodate power hungry de...

Page 8: ... it s easy to imagine that with 5 10 times the bandwidth available USB video solutions should work that much better Single link DVI requires almost 2Gbps throughput Where 480Mbps was limiting 5Gbps is more than promising With its promised 4 8Gbps speed the standard will find its way into some products that previously weren t USB territory like external RAID storage systems Listed below are some of...

Page 9: ...iew of the special keys on the top row of the keyboard Table 2 Special keys Special keys Go to the previous page in browser history Go to the next page in browser history Reload current page Enter Immersive mode which hides the tabs and launcher Enter Overview mode which shows all windows Decrease screen brightness Increase screen brightness Mute Decrease the volume Increase the volume Search appl...

Page 10: ...e Account Ctrl Shift Q Close current tab Ctrl W To see more shortcuts simply press Ctrl Alt To open the keyboard viewer on your screen Touchpad This page contains information for Dell touchpad gestures The following table lists some gestures and actions supported by the Chromebook touchpad Table 4 Touch pad gestures Touchpad gestures Gestures Explanation Simply move your finger across the touchpad...

Page 11: ...e of the Bluetooth accessories including the following Keyboards Mice Speakers Headphones Headsets audio only To connect a Bluetooth device with your Chromebook you need to pair them Here is how 1 Sign in to your Chromebook 2 Click the status area in the lower right corner where your account picture appears 3 Select your Bluetooth status in the menu that appears 4 If Bluetooth is disconnected clic...

Page 12: ...Major components of your system 1 Base cover 2 System board 3 12 Major components of your system ...

Page 13: ...g camera NOTE Dell provides a list of components and their part numbers for the original system configuration purchased These parts are available according to warranty coverages purchased by the customer Contact your Dell sales representative for purchase options Major components of your system 13 ...

Page 14: ...rocedure in Before working inside your computer 2 Press in on the microSD card 1 to release it from the computer 3 Remove the microSD card from the computer 2 Installing microSD card Steps Slide the SD card into its slot until it clicks into place 1 2 4 14 Removing and Installing ...

Page 15: ...our computer Base cover Removing the base cover Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card Steps 1 Loosen the nine captive screws that secure the base cover to the computer Removing and Installing 15 ...

Page 16: ...2 Pry the base cover from the edge using a plastic scribe 1 2 16 Removing and Installing ...

Page 17: ...ure With the help of a plastic scribe pry open from the upper left side of the base cover continue working your way around the left and right side of the base cover then remove the base cover from the system 3 Lift the base cover from the computer Installing the base cover Steps 1 Align the base cover on the computer and press the edges of the cover until it clicks into place Removing and Installi...

Page 18: ...2 Tighten the nine captive screws to secure the base cover to the computer 18 Removing and Installing ...

Page 19: ...attery packs and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery Ensure any screws during the servicing of this product are not lost or misplaced to prevent accidental puncture or damage to the battery and other system components If the battery gets stuck inside your computer as a result of swelling do ...

Page 20: ...ing these keys remove the power cable from the device and then release the keys The device should shut down and remain off 4 Attempt to power the unit on by pressing the power button If the unit does not power on you have completed the steps and can safely work on the Chromebook If the unit powers on you should repeat steps 1 to 3 NOTE It is now safe to unplug the battery and service the Chromeboo...

Page 21: ...9 Pry the battery from the bottom edge 1 and remove the battery from the computer 2 Removing and Installing 21 ...

Page 22: ...ery Steps 1 Peel the protective film before installing the battery 1 2 Align the battery into the slot on the computer and press the battery on the upper left corner to fix it to the palmrest 2 22 Removing and Installing ...

Page 23: ...3 Replace the three M2 0x4 0 screws to secure the battery to the palmrest 1 Removing and Installing 23 ...

Page 24: ...4 Affix the adhesive tape to the battery 2 3 5 Reroute the battery cable and connect the cable to the connector on the system board 1 2 24 Removing and Installing ...

Page 25: ... 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Peel the adhesive tape that secures the speaker cable to the palmrest 1 2 Disconnect the speaker cable from the connector on the system board 2 3 Peel the adhesive tape that secures the speaker cable to the palmrest 3 4 Unroute the cable from retention clips...

Page 26: ...5 Lift the speakers away from the computer 26 Removing and Installing ...

Page 27: ...Installing the speakers Steps 1 Place the speakers into the slots on the computer Removing and Installing 27 ...

Page 28: ...2 Reroute the speaker cable through the retention clips in the routing channel 28 Removing and Installing ...

Page 29: ...3 Connect the speaker cable to the connector on the system board 1 4 Affix the adhesive tapes to secure the speaker cable to the computer 2 3 Removing and Installing 29 ...

Page 30: ...depends on the configuration ordered Not all system configuration come with the input and output board 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Disconnect the Type C power cable from the connector in the IO board 1 2 Open the latch and disconnect the 30 pin and 40 pin IO board cable from the connect...

Page 31: ...3 Remove the two M2 0x4 0 screws that secure the IO board bracket to the IO board 1 4 Use a plastic scribe to lift the IO board bracket away from the palmrest 2 Removing and Installing 31 ...

Page 32: ...rd to the palmrest 1 6 Lift the IO board away from the computer 2 Installing Input output board Steps 1 Place the IO board to its slot in the computer 1 2 Replace the two M2 0x4 0 screws that secure the I O board to the palmrest 2 32 Removing and Installing ...

Page 33: ... the IO board bracket to its slot and replace the two M2 0x4 0 screws that secure the bracket to the IO board 1 2 4 Connect the Type C power cable to the connector on the IO board 1 Removing and Installing 33 ...

Page 34: ... procedure in after working inside your computer Keyboard lattice and Keyboard Removing the keyboard Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Disconnect the keyboard cable from the connector on the system board 1 2 Lift the computer and open the LCD fully 2 34 Removing and Installing ...

Page 35: ...3 Use a plastic scribe to release the keyboard from the two release holes in the system 2 NOTE The two release holes for the keyboard are indicated by the KB labeling Removing and Installing 35 ...

Page 36: ...4 Turn the system over and carefully lift the keyboard and then pull the keyboard cable through the gap in the palm rest 5 Lift and pull the keyboard out from the computer 36 Removing and Installing ...

Page 37: ... tabs on the system and carefully lift the keyboard slightly and insert the keyboard cable through the gap on the palm rest 1 2 2 Press the keyboard until it clicks into place and then close the LCD fully before turning the system over 1 2 Removing and Installing 37 ...

Page 38: ...3 Pull the keyboard cable from the gap in the palmrest and connect it to the connector on the system board 38 Removing and Installing ...

Page 39: ...equisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Disconnect the input output board cables 1 touchpad cable 2 and the keyboard cable 3 2 Disconnect the world facing camera cable 1 EMR cable 2 USB Type C power cable 3 and the speaker cable 4 from the system board Removing and Installing 39 ...

Page 40: ... 4 Disconnect the two wireless antennas from the connector on the system board 3 5 Remove the single M2x4 screw that secures the eDP bracket to the system board and remove the eDP bracket 4 5 6 Pull back the adhesive tape securing the display cable 6 and disconnect the display cable from the system board 7 40 Removing and Installing ...

Page 41: ...7 Lift the system board bracket away from the computer Removing and Installing 41 ...

Page 42: ...8 Remove the four M2 0x4 0 screws that secure the system board to the palmrest 1 9 Lift and remove the system board from the computer 2 42 Removing and Installing ...

Page 43: ...d Steps 1 Align the screw holes on the system board with the screw holes and slide the system board on the computer 1 2 Replace the four M2 0x4 0 screws to secure the system board to the palmrest 2 Removing and Installing 43 ...

Page 44: ...3 Place the IO board bracket in its place on the system board 44 Removing and Installing ...

Page 45: ...ess bracket and secure it with the single M2 0x3 0 screw 2 3 5 Connect the display cable to the connector on the system board and secure the adhesive tape 4 5 6 Place the display cable bracket and secure it with the single M2 0x4 0 screw 6 7 Removing and Installing 45 ...

Page 46: ...nect the world facing camera cable and the EMR sensor cable to the system board 1 2 8 Connect the Type C power cable and the speaker cable to the connectors on the system board 3 4 46 Removing and Installing ...

Page 47: ...n IO board cable 40 pin IO board cable and the touchpad cable to the connectors on the system board and close the latches 1 2 10 Connect the keyboard cable to the connector on the system board 3 Removing and Installing 47 ...

Page 48: ...a Removing world facing camera Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove thesystem board Steps 1 Remove the single M2 5x2 5 screw that secures the world facing camera to the palmrest 1 2 Lift the camera away from the system 2 48 Removing and Installing ...

Page 49: ...stalling world facing camera Steps 1 Align and place the world facing camera to its slot on the palmrest 2 Replace the single M2 5x2 5 screw to secure the camera to the palmrest Removing and Installing 49 ...

Page 50: ...ing display assembly Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Disconnect the EMR sensor cable 1 2 Remove the single M2 0x3 0 screw that secures the wireless bracket to the system board 2 3 Lift the wireless bracket and disconnect the wireless antennas 3 4 50 Removing and Installing ...

Page 51: ...cket also secures the left IO bracket to the system board as a result removal of the display cable bracket leaves the left IO bracket unsecured Technicians should therefore ensure that the left IO bracket is not moved or lost during any subsequent disassembly processes 6 Peel back the adhesive tape open the lock and disconnect the display cable 3 4 Removing and Installing 51 ...

Page 52: ...he computer on a flat surface with the display hinges facing up 8 Remove the six M2 5x5 0 display hinge bracket screws that secure the display assembly to the system 1 9 Lift the display assembly away from the system 2 52 Removing and Installing ...

Page 53: ... Place the chassis on a plane surface 2 Align the display assembly with the screw holders on the system 1 3 Replace the six M2 5x5 0 display hinge bracket screws that secure the display assembly to the system 2 Removing and Installing 53 ...

Page 54: ...nector on the system board 1 6 Affix the adhesive tape to secure the display cable to the system 2 7 Place the display cable bracket to secure the display cable 3 8 Replace the single M2 0x4 0 screw that secures the display cable bracket to the system 4 54 Removing and Installing ...

Page 55: ...ystem board 1 10 Connect the wireless antennas to the wireless module 2 11 Place the wireless bracket to secure the wireless antennas and replace the single M2 0x3 0 screw that secures the wireless bracket to the system 3 4 Removing and Installing 55 ...

Page 56: ...s 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly Steps 1 Using a plastic scribe carefully pry open the display panel starting from the pry points located above the left and right hinges 1 2 Continue to work your way up through the left and right side of the panel 2 56 Removing and In...

Page 57: ... peel back the adhesive tape securing the display cable on the back of the display panel 1 5 Peel of the rubber spacer covering the display cable 2 6 Release the lock and disconnect the display cable from the connector 3 4 Removing and Installing 57 ...

Page 58: ...nnect the display cable to the connector on the back of the display panel and secure the lock 1 2 2 Place the rubber spacer on top of the display cable and place the adhesive tape back to secure the display cable 3 4 58 Removing and Installing ...

Page 59: ...3 Carefully flip the display over on to the display panel 4 Press along the sides of the display until it locks in place Removing and Installing 59 ...

Page 60: ...ow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly 6 Remove the display panel Steps 1 Peel the adhesive tape that covers the camera cable connector and disconnect the camera cable from the connector 1 2 Using a plastic scribe peel off the camera module beginning from the top left side 2 60 Rem...

Page 61: ...Installing camera Steps 1 Align and place the camera to its slot in the display assembly 1 2 Connect the camera cable to the connector on the display assembly 2 Removing and Installing 61 ...

Page 62: ...side your computer Display cable Removing display cable Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly 6 Remove the display panel 7 Remove the camera Steps 1 Pull out the display cable and the rubber stopper from the hinge cap 1 2 62 Removing and Installing ...

Page 63: ...amera cable from the camera module and unroute the cable 3 Peel the adhesive tape that secures the display cable and lift the display cable away from the display back cover and antenna assembly Removing and Installing 63 ...

Page 64: ... display cable to the display back cover 2 Route the display cable into the hinge cap and secure the rubber stopper 1 2 3 Connect the camera cable connector to the camera module 2 4 Affix the adhesive tape to secure the camera cable connector 3 64 Removing and Installing ...

Page 65: ...Removing and Installing 65 ...

Page 66: ...before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly 6 Remove the display panel Steps 1 Rotate the left hinge and hinge cap upwards to the display cover as shown in the image below NOTE Make sure you rotate only the hinges to the unlock the position the hinge caps will not rotate until the hinges are in the unlock ...

Page 67: ...3 Remove the four M2 0x3 0 screws and six M2 5x2 5 screws that secure the display hinge to the display assembly 1 4 Lift the display hinge away from the display cover 2 Removing and Installing 67 ...

Page 68: ...alling display hinge Steps 1 Place the display hinge on the display cover 1 2 Replace the four M2 0x3 0 and six M2 5x2 5 screws to secure the display hinge to the display cover 2 68 Removing and Installing ...

Page 69: ...3 Reroute the display cable and the rubber stopper back into the hinge cap Removing and Installing 69 ...

Page 70: ... after working inside your computer Palm rest Replacing palmrest assembly Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the speakers 6 Remove the keyboard 7 Remove the IO board 8 Remove the display assembly 9 Remove the system board 70 Removing and Installing ...

Page 71: ...hpad module touchpad cable conductive tape or thermal pad are malfunctioning and need to be replaced replace the entire palm rest assembly Next steps 1 Install the system board 2 Install the display assembly 3 Install the IO board 4 Install the keyboard 5 Install the speakers 6 Install the battery 7 Install the base cover 8 Install the microSD card 9 Follow the procedure in after working inside yo...

Page 72: ...roubleshooting 2 The battery life might be too low Plug the Chromebook into the AC adapter and let it charge for at least an hour and try turning it on again NOTE When a new Chromebook is used for the first time the battery is still in shipping mode To resolve this issue turn off the Chromebook and plug in the AC adapter and turn on the Chromebook again 3 Depending on the Chromebook you have you m...

Page 73: ...displays 2 Try playing audio from various sources including YouTube and audio files stored locally on the Chromebook 3 Try rebooting the Chromebook 4 If audio still does not respond try to Reset or Recover the Chomebook Screen issues If the screen is not operating properly images are too dark or no image is appearing 1 Try adjusting the brightness with the brightness keys at the top of the keyboar...

Page 74: ...ve when using the touch pad try logging in from the Guest account using the tab key to navigate 5 If users experience touch pad issues with the account that is not the owner primary account delete the user account and re create it Again use the tab key to navigate 6 If none of the above steps work try to Reset or Recover the Chomebook Top row of keys Hotkeys not responding If a hotkey like the vol...

Page 75: ...g moves on the computer display 1 Turn off the computer 2 Disconnect all peripheral devices and remove all USB devices and media cards 3 Disconnect the AC adapter 4 Press and hold the power button for 10 seconds 5 Reconnect the AC adapter and turn on the system 6 If issue persists please perform a Reset or Recover the Chromebook Lost Forget Sign in password Chrome OS If you lost forget the sign in...

Page 76: ...nds can be viewed below by typing help or help_advanced in CROSH 1 Open the Chrome browser 2 Press Clrl Alt T The interface appears as shown in the screenshot below 3 Type in the CROSH command for diagnostics Type help for a list of available commands Type help_advanced to display a complete list of commands for debugging purposes Alternately refer to CROSH Commands for the list of the CROSH comma...

Page 77: ...nables a predefined set of tags useful for debugging the specified device p2p_update enable disable Enables or disables the peer to peer P2P sharing of updates over the local network This will both attempt to get updates from other peers in the network and shares the downloaded updates with them Run this command without arguments to see the current state rlz status enable disable Enables or disabl...

Page 78: ..._level reset Sets the wpa_supplicant debugging level xset m acc_mult acc_div thr xset m default Tweaks the mouse acceleration rate xset r rate delay rate Tweaks the autorepeat rates The delay is the number of milliseconds before autorepeat starts The rate is the number of repeats per second xset r keycode on off Turns autorepeat on off If a keycode is specified it affects only that key If not spec...

Page 79: ...stograms Actual work and I O audit Credits chrome credits References to all module libs contributions and their respective wiki license URLs Crash Reporting chrome crashes Shows detailed crash report if the feature was enabled Apps RAM Utilization chrome appcache internals Detailed memory usage for apps extensions especially handy for 2 GB Chromebooks Following are the 12 most helpful chrome comma...

Page 80: ... the Menu Downloads Shortcut key is Ctrl J 4 chrome extensions This is also available from the Menu Tools Extensions 5 chrome bookmarks This is also available from the Menu Bookmarks Bookmark Manager Short cut key is Ctrl Shift O 80 Troubleshooting ...

Page 81: ...t cut key is Ctrl H 7 chrome memory This will redirect to chrome memory redirect This will display the memory used by the Google Chrome browser This also displays all the process related to browser with their PID process name and the memory it takes Troubleshooting 81 ...

Page 82: ...r cache One of the important features in this feature is Test If a URL failed to load you can go to chrome net internals click on Tests tab type that URL which failed and click on Start Test which does some test and report you why that URL failed chrome plugins 9 chrome quota internals This gives information about the disk space quote used by the browser including the breakdown of how much space t...

Page 83: ...tions on Windows and Menu Preferences on Linux From here you can control various browser related settings 12 chrome sync internals This gives information about the Chrome sync feature including the Sync URL used by Google and sync statistics Troubleshooting 83 ...

Page 84: ...e device Check battery charging status The Chrome Shell CROSH includes a simple battery health diagnostic test This is to confirm that the battery is charging and to check on the battery health and discharge rate Follow the instruction provided to check on the battery charging status 1 Connect the AC adapter to the Chromebook and a power outlet 2 Turn on and sign in to the Chromebook 3 Open the Ch...

Page 85: ...ttery health Follow the steps to evaluate the health of the Chromebook battery and check the discharge rate 1 Disconnect the AC adapter from the Chromebook 2 Turn on and sign in to Chromebook 3 Open the Chrome browser 4 Press CTRL ALT T to open CROSH Troubleshooting 85 ...

Page 86: ...0 and the battery is less than a year old the battery is outside expected wear limits and might need to be replaced If the test results show that Battery is Unknown the battery might need to be replaced Checking memory Follow the steps below to perform a memory check for Chromebook NOTE This will approximately take 20 minutes to complete the test and it also depends on the capacity of the memory 1...

Page 87: ...3 Press CTRL ALT T to open CROSH 4 Type memory_test into CROSH and then press Enter Troubleshooting 87 ...

Page 88: ...a memory test failure Checking network status If you are having trouble connecting to the Internet use the steps in one or more of the following sections to test the network adapter Follow the instruction to gather the information about the network and diagnose the network errors 88 Troubleshooting ...

Page 89: ...1 Turn on and sign in to Chromebook 2 Open the Chrome browser 3 Press CTRL ALT T to open CROSH 4 Type network_diag into CROSH and then press Enter Troubleshooting 89 ...

Page 90: ...SH performs a set of network diagnostic tests A diagnostic screen displays the results of the network adapter health test 6 The diagnostic test log is saved as a txt plain text file in the Files app 90 Troubleshooting ...

Page 91: ...l data stored on your Chromebook such as downloaded files photos owner permissions and saved networks will be deleted for all accounts when performing a factory reset After clearing this data you will be guided through the initial setup again Resetting your device will not affect your accounts themselves or any data synced to these accounts NOTE Do not follow the instructions below if you re using...

Page 92: ...2 Click Settings as highlighted from the screenshot below 3 Click Show advanced settings to expand the menu 92 Troubleshooting ...

Page 93: ... in to your Chromebook sign out first before you press on Ctrl Alt Shift R then click Restart Once the Chromebook is restarted click Reset After you restart the Chromebook you should now see the setup screen Follow the instructions on the screen to set up your Chromebook again Make sure you sign in with your primary Google Account because this account is set as the owner account Troubleshooting 93...

Page 94: ...age refer to Chrome OS verification is turned off section below Step 2 Create the recovery USB flash drive or SD card Insert a USB flash drive or SD card into your computer and follow the instructions below Table 14 USB flash drive or SD card Operating System Instructions Chrome Device Instructions Create a recovery flash drive by using the Image Burner The tool may not be available in all languag...

Page 95: ...d on your Chromebook has been cleared you will need to go through the initial setup again Make sure you sign in with your primary Google Account because this account will be set as the owner account Chrome OS verification is turned off Message By default Chromebooks are set to the normal user mode If you ve set the user mode to developer mode instead you ll see a screen with the message Chrome OS ...

Page 96: ...ve completed recovery you need to format your USB or SD card using the recovery tool You successfully recovered your Chromebook but now Windows does not recognize the whole size of the USB or SD card used for recover After you have completed recovery you need to format your USB or SD card using the recovery tool 96 Troubleshooting ...

Page 97: ... and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Steps 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the approp...

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