Printing quality problems
Condition
Suggested solutions
Toner specks
• The paper may not meet specifications; for example, the paper may be too moist or rough.
• The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 56).
A a
B b
C c
• The paper path may need cleaning. Contact a service representative (see "Cleaning the machine" on page 56).
A a
B b
C c
A a
B b
C c
A a
B b
C c
A a
B b
C c
Dropouts
If faded areas, generally rounded, occur randomly on the page:
• A single sheet of paper may be defective. Try reprinting the job.
A a B b C
A a B b C
• The moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper.
A a B b C
• The paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper.
A a B b C
• Change the printer option and try again. Go to
Printing Preferences
, click the
Paper
tab, and set type to
Thick
A a B b C
printing preferences" on page 38).
If these steps do not correct the problem, contact a service representative.
White Spots
If white spots appear on the page:
• The paper is too rough and a lot of dirt from paper falls to the inner components within the machine, so the transfer roller may be
dirty. Clean the inside of your machine (see "Cleaning the machine" on page 56).
• The paper path may need cleaning. Clean the inside of your machine (see "Cleaning the machine" on page 56).
If these steps do not correct the problem, contact a service representative.
5. Troubleshooting
179
Summary of Contents for B1163
Page 3: ...BASIC 5 Appendix Specifications 72 Regulatory information 81 Copyright 94 3 ...
Page 53: ...2 Redistributing toner 1 3 Maintenance 53 ...
Page 55: ...Replacing the toner cartridge 3 Maintenance 55 I 5 6 I ...
Page 58: ...2 Cleaning the machine 1 3 Maintenance 58 ...
Page 67: ...2 Clearing paper jams 1 4 Troubleshooting 67 ...
Page 93: ...26 Regulatory information China only 5 Appendix 93 ...
