Dell Alienware m17 R2 Service Manual Download Page 4

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Installing the system board............................................................................................................................................41

Fan and heat-sink assembly............................................................................................................................................... 45

Removing the fan and heat-sink assembly.................................................................................................................. 45
Installing the fan and heat-sink assembly.....................................................................................................................47

Touchpad............................................................................................................................................................................ 48

Removing the touchpad............................................................................................................................................... 48
Installing the touchpad.................................................................................................................................................49

Power-adapter port...........................................................................................................................................................50

Removing the power-adapter port............................................................................................................................. 50
Installing the power-adapter port................................................................................................................................ 51

Power-button assembly..................................................................................................................................................... 52

Removing the power-button assembly........................................................................................................................52
Installing the power-button assembly..........................................................................................................................53

Keyboard............................................................................................................................................................................ 54

Removing the keyboard............................................................................................................................................... 54
Installing the keyboard.................................................................................................................................................55

Palmrest.............................................................................................................................................................................. 56

Removing the palm rest................................................................................................................................................56
Installing the palm rest.................................................................................................................................................. 57

3 Device drivers......................................................................................................................................59

4 System setup....................................................................................................................................... 60

5 Troubleshooting...................................................................................................................................66

Enhanced Pre-Boot System Assessment (ePSA) diagnostics...........................................................................................66

Running the ePSA diagnostics..................................................................................................................................... 66

6 Getting help and contacting Dell....................................................................................................... 70

Summary of Contents for Alienware m17 R2

Page 1: ...Alienware m17 R2 Service Manual Regulatory Model P41E Regulatory Type P41E001 June 2020 Rev A01 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...2 2280 solid state drive 17 Coin cell battery 18 Removing the coin cell battery 18 Installing the coin cell battery 19 Speakers 20 Removing the speakers 20 Installing the speakers 21 Rear I O cover 22 Removing the rear I O cover 22 Installing the rear I O cover 24 Display assembly 25 Removing the display assembly 25 Installing the display assembly 28 Battery 30 Removing the battery 30 Installing t...

Page 4: ...9 Intel Chipset Software Installation Utility 59 Video drivers 59 Intel Serial IO driver 59 Intel Trusted Execution Engine Interface 59 Intel Virtual Button driver 59 Wireless and Bluetooth drivers 59 4 System setup 60 System setup 60 Entering BIOS setup program 60 Navigation keys 60 Boot Sequence 60 System setup options 61 Clearing CMOS settings 64 Clearing BIOS System Setup and System passwords ...

Page 5: ...rface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs or thumb screws that you must disengage before disconnecting the cable When disconnecting cables keep them evenly aligned to avoid bending any connector pins When connecting cabl...

Page 6: ...rectly on the mat ESD sensitive items are safe in your hand on the ESD mat in the system or inside a bag Wrist Strap and Bonding Wire The wrist strap and bonding wire can be either directly connected between your wrist and bare metal on the hardware if the ESD mat is not required or connected to the anti static mat to protect hardware that is temporarily placed on the mat The physical connection o...

Page 7: ...e to the following guidelines when lifting heavy weight equipment CAUTION Do not lift greater than 50 pounds Always obtain additional resources or use a mechanical lifting device 1 Get a firm balanced footing Keep your feet apart for a stable base and point your toes out 2 Tighten stomach muscles Abdominal muscles support your spine when you lift offsetting the force of the load 3 Lift with your l...

Page 8: ...rew color may vary with the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest assembly M2 5x5 2 M 2 connector shield System board M2x4 5 1 M 2 2230 solid state drive M 2 2230 mounting bracket M2x3 1 per M 2 2230 solid state drive M 2 2230 mounting bracket Palm rest assembly M2x3 1 per M 2 2230 solid state drive M 2 2280 solid state d...

Page 9: ...olid state drive support bracket Palm rest assembly M2x1 9 2 Touchpad Palm rest assembly M2x1 9 4 Power adapter port bracket Palm rest assembly M2x3 2 Power button assembly Palm rest assembly M2x1 9 3 Keyboard bracket Palm rest assembly Keyboard M1 2x2 1 14 Keyboard Palm rest assembly M1 2x1 6 39 Base cover Removing the base cover Prerequisites 1 Follow the procedure in Before working inside your ...

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Page 11: ...he base cover to the palm rest assembly 2 Loosen the six captive screws 3 Using a plastic scribe pry the base cover from the bottom left corner and continue to work on the sides to open the base cover 4 Lift the base cover off the palm rest assembly 11 ...

Page 12: ...and drain the flea power Installing the base cover Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the base cover and provides a visual representation of the installation procedure 12 ...

Page 13: ...assembly 3 Tighten the six captive screws on the base cover 4 Replace the two screws M2 5x5 that secure the base cover to the palm rest assembly Next steps 1 Follow the procedure in After working inside your computer M 2 solid state drive Removing the M 2 2230 solid state drive Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 13 ...

Page 14: ...ing image indicates the location of the M 2 2230 solid state drive and provides a visual representation of the removal procedure Steps 1 Remove the screw M2x3 that secures the M 2 thermal shield to the mounting bracket 2 Remove the M 2 2230 thermal shield from the M 2 2230 solid state drive 3 Lift and remove the M 2 2230 solid state drive from the M 2 card slot on the system board 4 Remove the scr...

Page 15: ...For PCIe NVMe solid state drives a thermal shield is required for optimal heat dissipation and is installed in the computer when these configurations are ordered If these configurations are installed After Point of Sale APOS that is after you purchase the computer contact Dell support to purchase a thermal shield NOTE Before replacing the M 2 card take note that there are two M 2 card slots presen...

Page 16: ... 2 2230 solid state drive into the M 2 card slot on the system board 5 Place the M 2 thermal shield on the M 2 2230 solid state drive 6 Replace the screw M2x3 that secures the M 2 2230 solid state drive and thermal shield to the M 2 2230 mounting bracket Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing the M 2 2280 solid state drive Prerequi...

Page 17: ...d to the palm rest assembly 2 Lift and remove the M 2 2280 thermal shield off the M 2 2280 solid state drive NOTE A thermal shield is only present on PCIe M 2 cards 3 Slide and remove the M 2 2280 solid state drive from the M 2 card slot on the system board Installing the M 2 2280 solid state drive Prerequisites If you are replacing a component remove the existing component before performing the i...

Page 18: ...edure Steps 1 Align the notch on the M 2 2280 solid state drive with the tab on the M 2 card slot on the system board 2 Slide the M 2 2280 solid state drive into the M 2 card slot on the system board 3 Slide and align the screw hole of the M 2 thermal shield with the screw hole on the palm rest assembly NOTE This step is only applicable when installing a PCIe M 2 card 4 Replace the screw M2x3 that...

Page 19: ... Peel and lift the coin cell battery off the right I O board along with its cable 3 Disconnect the coin cell battery from the coin cell battery cable Installing the coin cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the coin cell battery and provide...

Page 20: ...nector on the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Speakers Removing the speakers Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the speakers and provides a visual representation of the removal procedure 20 ...

Page 21: ...on the palm rest assembly 4 Lift the left speaker off the palm rest assembly Installing the speakers Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the speakers and provides a visual representation of the installation procedure 21 ...

Page 22: ...ly NOTE Ensure that the alignment posts are threaded through the rubber grommets on the speaker 4 Connect the speaker cable to the right I O board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Rear I O cover Removing the rear I O cover Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this ta...

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Page 24: ...cover to the palm rest assembly 4 Firmly grasp the sides of your computer with both hands and push the rubber feet on the rear I O cover outwards with your thumbs to release the rear I O cover from the palm rest assembly 5 Lift the rear I O cover from the palm rest assembly Installing the rear I O cover Prerequisites If you are replacing a component remove the existing component before performing ...

Page 25: ... the palm rest assembly 3 Peel and lift the Mylar from the system board 4 Route the Tron light cable through the slot on the Mylar 5 Connect the Tron light cable to the system board 6 Route and adhere the Tron light cable into place on the system board 7 Adhere the Mylar into place onto the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your compute...

Page 26: ... a Hinge up Display HUD and cannot be further disassembled If components within the display assembly need to be replaced the entire display assembly is to be replaced The following image indicates the location of the display assembly and provides a visual representation of the removal procedure 26 ...

Page 27: ...m board 7 Lift the latch and disconnect the display cable from the connector on the system board 8 Disconnect the G sensor cable from the connector on the system board 9 Disconnect the Tobii eye tracker cable from the connector on the system board NOTE This step is only applicable to computers shipped with a Tobii eye tracker 10 Place the computer face up 11 Remove the following cables from the ro...

Page 28: ...rforming the installation procedure About this task NOTE The display assembly is a Hinge up Display HUD and cannot be further disassembled If components within the display assembly need to be replaced the entire display assembly is to be replaced The following image indicates the location of the display assembly and provides a visual representation of the installation procedure 28 ...

Page 29: ... the palm rest assembly Display cable G sensor cable Tobii eye tracker cable Antenna cables 5 Place the computer face down 6 Connect the Tobii eye tracker cable to the connector on the system board NOTE This step is only applicable to computers shipped with a Tobii eye tracker 7 Connect the G sensor cable to the connector on the system board 8 Connect the display cable to the connector on the syst...

Page 30: ... secures the wireless card bracket to the left I O board 14 Adhere the Mylar over the system board Next steps 1 Install the rear I O cover 2 Install the base cover 3 Follow the procedure in After working inside your computer Battery Removing the battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the 2230 solid state drive if applica...

Page 31: ...cates the location of the battery and provides a visual representation of the installation procedure Steps 1 Place the battery on the palm rest assembly 2 Replace the eight screws M2x4 5 that secure the battery to the palm rest assembly Next steps 1 Install the 2230 solid state drive if applicable 2 Install the 2280 solid state drive if applicable 3 Install the battery 4 Follow the procedure in Af...

Page 32: ... disconnect the keyboard controller board cable from the keyboard controller board 4 Open the latch and disconnect the keyboard cable from the keyboard controller board 5 Pull on the securing tab to release the keyboard controls board from the palm rest assembly 6 Using the plastic tab pry and remove the keyboard controller board from the palm rest assembly Installing the keyboard controller board...

Page 33: ...he keyboard controller board Next steps 1 Install the battery 2 Install the 2230 solid state drive if applicable 3 Install the 2280 solid state drive if applicable 4 Install the base cover 5 Follow the procedure in After working inside your computer Left I O board Removing the left I O board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remov...

Page 34: ... 6 Disconnect the antenna cables from the wireless card 7 Lift the latch and disconnect the power button assembly cable from the left I O board 8 Remove the two screws M2x3 that secure the left I O board to the palm rest assembly 9 Lift the left I O board off the palm rest assembly Installing the left I O board Prerequisites If you are replacing a component remove the existing component before per...

Page 35: ...orted by your computer Table 3 Antenna cable color scheme Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 5 Using the alignment pins connect the left I O board cable on the left I O board and the system board NOTE The I O board cable is polarity sensitive To prevent damage to your computer ensure that the MB UMT end of the cable is conne...

Page 36: ...l the base cover 5 Follow the procedure in After working inside your computer Right I O board Removing the right I O board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the 2230 solid state drive if applicable 4 Remove the 2280 solid state drive if applicable 5 Remove the battery About this task The following image indicates the locati...

Page 37: ...battery off the right I O board 5 Remove the two screws M2x3 that secure the right I O board to the palm rest assembly 6 Lift the right I O board off the palm rest assembly Installing the right I O board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the right I ...

Page 38: ...ect the right I O board cable on the right I O board and the system board NOTE The I O board cable is polarity sensitive To prevent damage to your computer ensure that the MB UMT end of the cable is connected to the system board 6 Replace the two screws M2x3 that secure the right I O board cable to the right I O board and system board Next steps 1 Install the battery 2 Install the 2230 solid state...

Page 39: ...2 Remove the base cover 3 Remove the 2230 solid state drive if applicable 4 Remove the 2280 solid state drive if applicable 5 Remove the rear I O cover 6 Remove the battery About this task The following image indicates the location of the system board and provides a visual representation of the removal procedure 39 ...

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Page 41: ... the system board 13 Disconnect the coin cell battery cable from the system board 14 Lift the latch and disconnect the keyboard controller board cable from the system board 15 Lift the latch and disconnect the display cable from the connector on the system board 16 Disconnect the G sensor cable from the connector on the system board 17 Disconnect the Tobii eye tracker cable from the connector on t...

Page 42: ...About this task The following image indicates the location of the system board and provides a visual representation of the removal procedure 42 ...

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Page 44: ... with a Tobii eye tracker 8 Connect the G sensor cable to the connector on the system board 9 Connect the display cable to the connector on the system board and close the latch 10 Connect the keyboard controller board cable to the system board and close the latch 11 Connect the coin cell battery cable to the system board 12 Connect the power adapter port cable to the system board 13 Using the alig...

Page 45: ...ry black triangle Black 22 Place the wireless card bracket on the wireless card 23 Replace the screw M2x3 that secures the wireless card bracket to the left I O board 24 Adhere the Mylar over the system board Next steps 1 Install the battery 2 Install the rear I O cover 3 Install the 2230 solid state drive if applicable 4 Install the 2280 solid state drive if applicable 5 Install the base cover 6 ...

Page 46: ...ght fan cables from the system board 2 In the reverse sequential order 6 5 4 3 2 1 remove the six screws M2x3 that secure the fan and heat sink assembly to the system board 3 Lift the fan and heat sink assembly from the system board 46 ...

Page 47: ... kit to ensure that thermal conductivity is achieved About this task The following image indicates the location of the fan and heat sink assembly and provides a visual representation of the installation procedure Steps 1 Place the fan and heat sink assembly on the system board 2 In sequential order 1 2 3 4 5 6 replace the six screws M2x3 that secure the fan and heat sink assembly to the system boa...

Page 48: ... 2280 solid state drive if applicable 5 Remove the rear I O cover 6 Remove the battery 7 Remove the system board only applicable when the touchpad cable needs to be removed About this task The following image indicates the location of the touchpad and provides a visual representation of the removal procedure Steps 1 Open the latch and disconnect the keyboard controller board cable from keyboard co...

Page 49: ...lay Ensure that the touchpad is equally aligned along all four sides 2 Replace the four M2x2 5 screws that secure the touchpad to the palm rest assembly 3 Connect the touchpad cable to the touchpad and close the latch NOTE This step is only applicable when the touchpad cable is not being replaced 4 Fold down the keyboard cable 5 Connect the keyboard cable to the keyboard controller board and close...

Page 50: ...inside your computer 2 Remove the base cover 3 Remove the 2230 solid state drive if applicable 4 Remove the 2280 solid state drive if applicable 5 Remove the rear I O cover 6 Remove the battery 7 Remove the system board About this task The following image indicates the location of the power adapter port and provides a visual representation of the removal procedure 50 ...

Page 51: ...you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the power adapter port and provides a visual representation of the installation procedure Steps 1 Place the power adapter port into the slot on the palm rest assembly 2 Place the power adapter port bracket on the power adapter port 3...

Page 52: ...the 2230 solid state drive if applicable 4 Remove the 2280 solid state drive if applicable 5 Remove the rear I O cover 6 Remove the battery 7 Remove the system board About this task The following image indicates the location of the power button assembly and provides a visual representation of the removal procedure Steps 1 Remove the three M2x1 9 screws that secure the power button bracket to the p...

Page 53: ...bly 2 Place the power button bracket on the power button assembly 3 Connect the power button assembly cable to the left I O board and close the connector latch 4 Replace the three M2x1 9 screws that secure the power button bracket to the palm rest assembly 5 Adhere the power button assembly cable on the palm rest assembly Next steps 1 Install the system board 2 Install the battery 3 Install the re...

Page 54: ...emove the 2280 solid state drive if applicable 5 Remove the rear I O cover 6 Remove the battery 7 Remove the coin cell battery 8 Remove the left I O board 9 Remove the right I O board 10 Remove the system board 11 Remove the power button assembly About this task The following image indicates the location of the keyboard and provides a visual representation of the removal procedure 54 ...

Page 55: ...t secure the keyboard bracket to the keyboard 5 Lift the keyboard bracket off the keyboard 6 Remove the 39 M1 2x1 6 screws that secure the keyboard to the palm rest assembly 7 Lift the keyboard off the palm rest assembly Installing the keyboard Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following ima...

Page 56: ...ttery 7 Install the rear I O cover 8 Install the 2230 solid state drive if applicable 9 Install the 2280 solid state drive if applicable 10 Install the base cover 11 Follow the procedure in After working inside your computer Palmrest Removing the palm rest Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the 2230 solid state drive if appl...

Page 57: ...talling the palm rest Prerequisites If you are replacing a component remove the existing component before performing the installation procedure Steps To install the palm rest perform the post requisites 57 ...

Page 58: ...the left I O board 8 Install the keyboard controller board 9 Install the coin cell battery 10 Install the display assembly 11 Install the battery 12 Install the rear I O cover 13 Install the speakers 14 Install the 2230 solid state drive if applicable 15 Install the 2280 solid state drive if applicable 16 Install the base cover 17 Follow the procedure in After working inside your computer 58 ...

Page 59: ...m www dell com support Intel Trusted Execution Engine Interface In the Device Manager check if the Intel Trusted Execution Engine Interface driver is installed Install the driver update from www dell com support Intel Virtual Button driver In the Device Manager check if the Intel Virtual Button driver is installed Install the driver updates from www dell com support Wireless and Bluetooth drivers ...

Page 60: ...f you press F2 before the F2 prompt this keystroke is lost If you wait too long and the operating system logo appears continue to wait until you see the desktop Then turn off your computer and try again Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect until you restart the system Keys Navigation Up arrow Moves to the previous field...

Page 61: ... L2 Cache Displays the processor L2 cache size CPU L3 Cache Displays the processor L3 cache size Integrated Graphics Displays the integrated graphics Discrete Graphics 1 Displays the first discrete graphics installed on your computer Discrete Graphics 1 Displays the second discrete graphics installed on your computer First HDD Displays the type of hard drive installed M 2 PCIe SSD 1 Displays the t...

Page 62: ...ables you to configure the operating mode of the integrated SATA hard drive controller Default AHCI Adapter Warnings Ebales you to choose if the computer should display warning messages when you use AC adapters that are not supported by your computer Default Enabled Function Key Behavior Enables you to set function key or multimedia key as the default function key behavior Default Function key Exp...

Page 63: ...es you to set the administrator password The administrator password controls access to the system setup utility System Password Enables you to set the system password The system password controls access to the computer at boot HDD password Enables you to set change or delete the hard disk drive password Password Change Enables you to permit or deny system password or HDD password changes Default P...

Page 64: ...em setup and save your changes Discard Changes and Reset Allows you to exit system setup and load previous values for all system setup options Restore Defaults Allows you to restore default values for all system setup options Discard Changes Allows you to load previous values for all system setup options Save Changes Allows you to save the changes for all system setup options Clearing CMOS setting...

Page 65: ...NOTE For information on how to reset Windows or application passwords refer to the documentation accompanying Windows or your application 65 ...

Page 66: ...5 Click the arrow in the lower right corner to go to the page listing The items detected are listed 6 To run a diagnostic test on a specific device press Esc and click Yes to stop the diagnostic test 7 Select the device from the left pane and click Run Tests 8 If there are any issues error codes are displayed Note the error code and validation number and contact Dell System diagnostic lights Batte...

Page 67: ...led Flashing BIOS USB key Steps 1 Follow the procedure from step 1 to step 7 in Flashing the BIOS to download the latest BIOS setup program file 2 Create a bootable USB drive For more information see the knowledge base article SLN143196 at www dell com support 3 Copy the BIOS setup program file to the bootable USB drive 4 Connect the bootable USB drive to the computer that needs the BIOS update 5 ...

Page 68: ... Some ISPs Internet Service Providers provide a modem router combo device Steps 1 Turn off your computer 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the wireless router 6 Turn on the modem 7 Turn on your computer Flea power release About this task Flea power is the residual static electricity that remains on the computer even after it has been powered off an...

Page 69: ...to the RJ 45 port on your computer 2 With the securing clip held down pull on the ethernet cable and lift the cable upwards at an angle to release the ethernet cable from the RJ 45 port on your computer 3 Disconnect the ethernet cable from the RJ 45 port on your computer 69 ...

Page 70: ...e type the keyword topic or model number and then click or tap the search icon to view the related articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information See Me and My Dell at www dell com support manuals To locate the Me an...

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