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Dell Adamo XPS, Service Manual

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Dell Adamo XPS Service Manual Download Page 47

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 Troubleshooting  

Adamo XPS™ Service Manual 

 

  

System Messages 

 

  

Troubleshooting Tips 

 

 

 

System Messages  

If your computer has an issue or error, it may display a System Message that will help you identify the cause and action needed to resolve the issue. 

 

 

Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and 
contact Dell Technical Support 

—

 

 

The computer failed to complete the start routine three consecutive times for the same error. Contact Dell (see 

Contacting Dell

). 

 

 

CMOS checksum error 

—

 

 

 

Possible system board failure or RTC battery low. Replace the coin-cell battery (see 

Replacing the Coin-Cell Battery

) or contact Dell (see 

Contacting Dell

). 

 

 

CPU fan failure 

—

 

 

 

Processor fan failure. Contact Dell (see 

Contacting Dell

). 

 

 

Hard-disk drive failure 

—

 

 

 

Possible solid state drive failure during solid state drive POST. Contact Dell (see 

Contacting Dell

). 

 

 

Hard-disk drive read failure 

—

 

 

Possible solid state drive failure during solid state drive start test. Contact Dell (see 

Contacting Dell

). 

 

 

Keyboard failure 

—

 

 

Keyboard failure or keyboard cable loose. Contact Dell (see 

Contacting Dell

). 

 

 

No boot device available 

—

 

 

No bootable partition on solid state drive, or the solid state drive cable is loose, or no bootable device exists.  

l

 

If the solid state drive is your boot device, ensure that the drive is partitioned as a boot device. 

 

l

 

Enter system setup and ensure that the boot sequence information is correct. 

 

 

 

No timer tick interrupt 

—

 

 

A chip on the system board might be malfunctioning or system board failure. Contact Dell (see 

Contacting Dell

). 

 

 

USB over current error 

—

 

 

Disconnect the USB device. Use external power source for the USB device. 

 

 

NOTICE - Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range. Dell recommends that you 
back up your data regularly. A parameter out of range may or may not indicate a potential hard drive problem 

—

 

 

S.M.A.R.T error, possible solid state drive failure. This feature can be enabled or disabled in BIOS setup. 

 

 

 

NOTE: 

If the message you received is not listed below, see the documentation for either the operating system or the program that was running when 

the message appeared.

Summary of Contents for Adamo XPS

Page 1: ...iation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Regulatory Model P02S Regulatory Type P02S001 November 2009 Rev A00 Using Your Computer Before You Begin Display Battery s Palm Rest Assembly Keyboard Memory M...

Page 2: ...rweights and adhere them to the base cover 3 Replace the two screws that secure the counterweights to the base cover 4 Replace the bridge battery see Replacing the Bridge Battery WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_co...

Page 3: ...ard 7 Replace the system board see Replacing the System Board 8 Replace the display assembly see Replacing the Display Assembly 9 Turn on the computer Back to Contents Page CAUTION Before turning on the computer replace all screws and ensure that no stray screws remain inside the computer Failure to do so may result in damage to the computer ...

Page 4: ...ctions in Before You Begin WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surfac...

Page 5: ... Replacing the Coin Cell Battery 1 Follow the instructions in Before You Begin 2 Use the adhesive on the coin cell battery and adhere it to the system board 3 Connect the coin cell battery cable to the connector on the system board 4 Replace the palm rest assembly see Replacing the Palm Rest Assembly 5 Replace the computer battery see Replacing the Computer Battery Removing the Bridge Battery 1 Fo...

Page 6: ...You Begin 2 Use the adhesive on the bridge battery and adhere it to the base cover 3 Connect the bridge battery cable to the connector on the left daughter board 4 Replace the palm rest assembly see Replacing the Palm Rest Assembly 5 Replace the computer battery see Replacing the Computer Battery Back to Contents Page 1 bridge battery connector 2 bridge battery CAUTION Before turning on the comput...

Page 7: ... to help protect your computer from potential damage and to help to ensure your own personal safety CAUTION To avoid losing data save and close all open files and exit all open programs before you turn off your computer WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Complian...

Page 8: ...4 Place your computer against an object for support before you start removing or replacing components Back to Contents Page CAUTION To help prevent damage to the system board remove the computer battery see Removing the Computer Battery before working inside the computer CAUTION To prevent damage to the display hinges ensure that you do not adjust the angle between the display and the computer bas...

Page 9: ... Select Your Product Model list d Click Confirm 5 A list of results appear on the screen Click BIOS 6 Click Download Now to download the latest BIOS file The File Download window appears 7 Click Save to save the file on your desktop The file downloads to your desktop 8 Click Close if the Download Complete window appears The file icon appears on your desktop and is titled the same as the downloaded...

Page 10: ...e to the Bluetooth card 3 Turn the Bluetooth card over 4 Align the connector on the Bluetooth card with the connector on the right daughter board and press gently to connect the Bluetooth card to the right daughter board WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Complia...

Page 11: ... assembly see Replacing the Palm Rest Assembly 7 Replace the computer battery see Replacing the Computer Battery Back to Contents Page CAUTION Before turning on the computer replace all screws and ensure that no stray screws remain inside the computer Failure to do so may result in damage to the computer ...

Page 12: ...nt Dell Adamo XPS Type Intel Core 2 Duo SU9400 L2 cache 3 MB shared External bus frequency 800 MHz NOTE The memory on your computer cannot be upgraded Type dual channel 800 MHz DDR3 SDRAM Configuration 4 GB Chipset Mobile Intel 4 Series Express PCI bus 32 bits Data bus width 64 bits DRAM bus width 128 bits dual channel 802 11n Wireless LAN Intel Ultimate N WiFi Link 5300 Bluetooth Bluetooth 2 1 En...

Page 13: ... Headphone one stereo 3 5 mm headphone connector DisplayPort one 20 pin connector NOTE A DisplayPort to DVI adapter is shipped with the computer Type Active matrix TFT LCD Dimensions viewable area Height Width Diagonal 296 4 mm 11 67 inches 166 6 mm 6 56 inches 340 4 mm 13 4 inches Power consumption maximum 4 3 W Resolution 1366 x 768 NOTE Your computer has an internal bridge battery that allows y...

Page 14: ...ent maximum 1 5 A continuous Input frequency 50 Hz 60 Hz single phase nominal Output power maximum 45 W Output current maximum 3 21 A Dimensions Length Width Height 114 4 mm 4 5 inches 68 6 mm 2 7 inches 16 8 mm 0 66 inches to 23 3mm 0 91 inches Weight maximum 201 g without AC adapter cable Dimensions Depth Width Height 273 9 mm 10 78 inches 339 9 mm 13 38 inches 9 99 mm 0 39 inches Weight approxi...

Page 15: ...Back to Contents Page 50 to 35 000 ft Airborne contaminant level G2 or lower as defined by ISAS71 04 1985 ...

Page 16: ...ermal cooling assembly from the computer when the thermal cooling assembly is hot do not touch the metal housing of the thermal cooling assembly CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on your computer CAUTION To help prevent damage to the system board remove the main batter...

Page 17: ...palm rest assembly see Replacing the Palm Rest Assembly 7 Replace the computer battery see Replacing the Computer Battery Back to Contents Page NOTE To ensure that thermal conductivity is achieved use the thermal cooling pad provided in the kit NOTE This procedure assumes that you have already removed the thermal cooling assembly and are ready to replace it NOTE The screws that secure the thermal ...

Page 18: ... away from the connector l right I O board cable lift the tab and pull the cable away from the connector 9 Remove the two screws that secure the display assembly to the computer base WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulator...

Page 19: ...right I O board cable 5 Replace the Bluetooth card see Replacing the Bluetooth Card 6 Replace the WLAN card see Replacing the WLAN Card 7 Replace the palm rest assembly see Replacing the Palm Rest Assembly 8 Replace the computer battery see Replacing the Computer Battery Back to Contents Page 1 screws 2 NOTE Remove the service tag panel if you are replacing the display assembly see Removing the Se...

Page 20: ... To prevent data loss turn off your computer see Turning Off Your Computer before removing the solid state drive Do not remove the solid state drive while the computer is On or in Sleep state CAUTION Solid state drives are extremely fragile Exercise care when handling the solid state drive CAUTION Only a certified service technician should perform repairs on your computer Damage due to servicing t...

Page 21: ... palm rest assembly see Replacing the Palm Rest Assembly 6 Replace the computer battery see Replacing the Computer Battery 7 Install the operating system for your computer as needed See Restoring Your Operating System 8 Install the drivers and utilities for your computer as needed Back to Contents Page NOTE If your existing solid state drive was shipped with a mylar cover replace the mylar cover o...

Page 22: ...rvice is available to answer your questions about Dell hardware Our support staff uses computer based diagnostics to provide fast accurate answers To contact Dell s support service see Before You Call and then see the contact information for your region or go to support dell com DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your c...

Page 23: ...able from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call for your region or to speak to a sales specialist see Contacting Dell Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and...

Page 24: ...omputer itself Ensure that the computer documentation is available NOTE You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted NOTE Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and ret...

Page 25: ...e issues 1 Visit www dell com contactdell 2 Select your country or region 3 Select the appropriate service or support link based on your need 4 Choose the method of contacting Dell that is convenient for you Back to Contents Page Description of problem and troubleshooting procedures you performed NOTE If you do not have an active Internet connection you can find contact information on your purchas...

Page 26: ...ore working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on your computer...

Page 27: ...lace the computer battery see Replacing the Computer Battery Back to Contents Page 1 connector tabs 2 2 keyboard cable CAUTION The keycaps on the keyboard are fragile easily dislodged and time consuming to replace Be careful when removing and handling the keyboard CAUTION The keycaps on the keyboard are fragile easily dislodged and time consuming to replace Be careful while replacing the keyboard ...

Page 28: ...itional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on your computer CAUTION To avoid damage to the computer use only the battery designed for this particular Dell comp...

Page 29: ...a Slide the release latch between the display and the computer base along the length of the latch Back to Contents Page 1 release latch ...

Page 30: ...d with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on your computer CAUTION Only a certified service technician should perform repairs on y...

Page 31: ...computer battery see Replacing the Computer Battery 6 Turn on the computer As the computer boots it detects the memory and automatically updates the system configuration information To confirm the amount of memory installed in the computer Click Start Control Panel System and Security System Back to Contents Page NOTE If the memory module is not installed properly the computer may not boot CAUTION...

Page 32: ...oid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on your computer CAUTION Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty CAUTION To help prevent damage to the system board remove th...

Page 33: ...lm rest assembly with the computer base and gently snap the palm rest assembly into place 5 Close the display and turn the computer over 6 Replace the eighteen screws that secure the base cover to the computer 7 Replace the computer battery see Replacing the Computer Battery Back to Contents Page 1 palm rest assembly 2 touch pad cable 3 function key cable CAUTION To prevent damage to the display h...

Page 34: ...y bay WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector...

Page 35: ...4 Replace the two screws that secure the service tag panel to the computer 5 Replace the computer battery see Replacing the Computer Battery 6 Turn on your computer Back to Contents Page ...

Page 36: ...m does not resolve the problem reinstall the driver from your Drivers and Utilities disc 1 With the Windows desktop displayed insert your Drivers and Utilities disc 2 If this is your first time to use the Drivers and Utilities disc go to step 3 If not go to step 6 3 When the Drivers and Utilities disc installation program starts follow the instructions on the screen 4 When the InstallShield Wizard...

Page 37: ...g data files Use System Restore as the first solution for restoring your operating system and preserving data files l Dell Factory Image Restore returns your hard drive to the operating state it was in when you purchased the computer This procedure permanently deletes all data on the hard drive and removes any programs installed after you received the computer Use Dell Factory Image Restore only i...

Page 38: ...lick OK 6 Click Dell Factory Image Restore 7 On the Dell Factory Image Restore welcome screen click Next The Confirm Data Deletion screen appears 8 Select the check box to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition then click Next The restore process begins and may take 5 or more minutes to complete A message appears whe...

Page 39: ... boot device list appears highlight CD DVD CD RW Drive and press Enter 7 Press any key to Boot from CD ROM and follow the instructions on the screen to complete the installation Back to Contents Page CAUTION Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the comput...

Page 40: ...nector on the system board see Removing the Left Daughter Board 14 Make note of the cable routing and the tape placement Disconnect the following cables from their corresponding connectors on the system board l thermal fan cable pull the cable away from the connector l display cable lift the tab and pull the cable away from the connector l left I O board cable lift the tab and pull the cable away ...

Page 41: ...ter base 4 Connect the following cables to their corresponding connectors on the system board l thermal fan cable l display cable l left I O board cable l battery power cable l AC adapter power cable l right I O board cable 5 Route the antenna cables and tape them in place if required 1 thermal fan cable connector 2 display cable connector 3 left I O board cable connector 4 battery power cable con...

Page 42: ...eplacing the Keyboard 15 Replace the palm rest assembly see Replacing the Palm Rest Assembly 16 Replace the computer battery see Replacing the Computer Battery 17 Turn on the computer 18 Enter the service tag see Entering the Service Tag in the BIOS Entering the Service Tag in the BIOS 1 Ensure that the AC adapter is plugged in and that the main battery is installed properly 2 Turn on the computer...

Page 43: ...der tells the computer where to find the software needed to start the operating system You can control the boot sequence and enable disable devices using the Boot page of the system setup program The Boot page displays a general list of the bootable devices that may be installed in your computer including but not limited to the following l Hard Drive l USB Storage l Removable Devices l Network Dur...

Page 44: ...ress Enter The computer boots to the selected device Changing the Boot Sequence to a USB Device 1 Connect the USB device to a USB port 2 Turn on or restart your computer 3 When F2 Setup F12 Boot Menu appears in the bottom corner of the screen press F12 4 The Boot Menu appears listing all available boot devices 5 Use the arrow keys to select the appropriate device for the current boot only Changing...

Page 45: ......

Page 46: ...r countries Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc is a trademark of the Blu ray Disc Association Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in tr...

Page 47: ...id state drive start test Contact Dell see Contacting Dell Keyboard failure Keyboard failure or keyboard cable loose Contact Dell see Contacting Dell No boot device available No bootable partition on solid state drive or the solid state drive cable is loose or no bootable device exists l If the solid state drive is your boot device ensure that the drive is partitioned as a boot device l Enter syst...

Page 48: ...mputer is connected to an electrical outlet that is known to be working properly 2 Turn on or restart your computer 3 When the DELL logo appears press F12 immediately Select Diagnostics from the start menu and press Enter This may invoke the Pre Boot System Assessment PSA on your computer If PSA is invoked a The PSA will start running tests b If the PSA completes successfully the following message...

Page 49: ...he test screen to return to the Choose An Option window 10 To exit the Dell Diagnostics and to restart the computer click Exit 11 Remove the Drivers and Utilities disc Troubleshooting Tips Follow these tips when troubleshooting your computer l If a device does not work ensure that the device is properly connected l If an error message appears on the screen write down the exact message This message...

Page 50: ...t responding press the power button until the computer turns off and then turn it back on l If the problem persists contact Dell see Contacting Dell If the power light is blinking amber The computer is in standby mode with low battery l Connect the AC adapter to power the computer and charge the battery l Move the connected mouse or press the power button to resume normal operation l If the proble...

Page 51: ...t it runs in an environment similar to non Windows 7 operating system environments 1 Click Start 2 In the search box type Use an older program with this version of Windows and press Enter 3 Follow the instructions on the Program Compatibility wizard Other software problems Check the software documentation or contact the software manufacturer for troubleshooting information l Ensure that the progra...

Page 52: ...mail notification of software and hardware updates for your computer This service is free and can be customized for content format and how frequently you receive notifications To register for the Dell Technical Update service go to support dell com technicalupdate Back to Contents Page ...

Page 53: ...s 1 USB 2 0 connector Connects to USB devices such as a mouse keyboard printer external drive or MP3 player 2 DisplayPort connector Connects to external monitors TVs or projectors 1 Audio out Headphone connector Connects to a pair of headphones or to a powered speaker or sound system 2 USB 2 0 connector Connects to USB devices such as a mouse keyboard printer external drive or MP3 player 3 AC adap...

Page 54: ...ndicates the power status of the computer Power Light Status Computer state s Indicator light status Battery charge level AC adapter on solid white 0 100 standby blinking white 0 100 off hibernate off 0 100 Battery on solid amber 10 solid white 10 standby blinking amber 10 blinking white 10 off hibernate off 0 100 NOTE For location of the power light see Front View Features NOTE The battery is cha...

Page 55: ...efore You Begin 2 Remove the new WLAN card from its packaging WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically...

Page 56: ...computer battery see Replacing the Computer Battery 10 Install the drivers and utilities for your computer as required Back to Contents Page Connectors on the WLAN card Antenna Cable Color Scheme WLAN 2 antenna cables Main WLAN Auxiliary WLAN white black CAUTION Use firm and even pressure to slide the card into place If you use excessive force you may damage the connector CAUTION Before turning on...

Page 57: ...e 8 Lift the left daughter board away from the computer base Replacing the Left Daughter Board WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance CAUTION To avoid electrostatic discharge ground yourself by using a wrist g...

Page 58: ...ening the Display 4 Remove the palm rest assembly see Removing the Palm Rest Assembly 5 Remove the solid state drive see Removing the Solid State Drive 6 Remove the Bluetooth card see Removing the Bluetooth Card 7 Remove the WLAN card see Removing the WLAN Card 8 Disconnect the right daughter board cable from the connector on the system board 9 Lift and slide the right daughter board away from the...

Page 59: ...e 7 Replace the palm rest assembly see Replacing the Palm Rest Assembly 8 Replace the computer battery see Replacing the Computer Battery Back to Contents Page CAUTION Before turning on the computer replace all screws and ensure that no stray screws remain inside the computer Failure to do so may result in damage to the computer ...

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