Troubleshooting
13
FILE LOCATION:
C:\Documents and Settings\sarah_cook\Desktop\Tsing
Ma\SM\A01\EN\Source\trouble.fm
DELL CONFIDENTIAL – PRELIMINARY 9/4/09 - FOR PROOF ONLY
NOTE:
Alternatively, you can select
Diagnostics
from the one-time boot menu
at startup to boot to the diagnostic utility partition and run the Dell
Diagnostics.
The computer runs the Pre-boot System Assessment (PSA), a series of
initial tests of your system board, keyboard, display, memory, hard drive,
etc.
•
During the assessment, answer any questions that appear.
•
If failures are detected during the Pre-boot System Assessment,
write down the error code(s) and contact Dell Support.
•
If the Pre-boot System Assessment completes successfully, the
following message appears: "
Booting Dell Diagnostic
Utility Partition. Press any key to
continue
."
NOTE:
If you see a message stating that no diagnostics utility partition has
been found, run the Dell Diagnostics from your
Drivers and Utilities
media (see
"Starting the Dell Diagnostics From the Drivers and Utilities Media" on
page 14).
3
Press any key to start the Dell Diagnostics from the diagnostics utility
partition on your hard drive.
4
Press <Tab> to select
Test System
and then press <Enter>.
NOTE:
It is recommended that you select
Test System
to run a complete test
on your computer. Selecting
Test Memory
initiates the extended memory test,
which can take up to thirty minutes or more to complete. When the test
completes, record the test results and then press any key to return to the
previous menu.
5
At the Dell Diagnostics Main Menu, left-click with the touch pad/mouse,
or press <Tab> and then <Enter>, to select the test you want to run (see
"Dell Diagnostics Main Menu" on page 15).
NOTE:
Write down any error codes and problem descriptions exactly as they
appear and follow the instructions on the screen.
6
After all tests have completed, close the test window to return to the Dell
Diagnostics Main Menu.
7
Close the Main Menu window to exit the Dell Diagnostics and restart the
computer.
