Dell EMC PowerEdge R6415 Installation And Service Manual Download

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Figure 70. Removing the backplane

Next step

Install the backplane. For more information, see

Installing the drive backplane

Prerequisite

Follow the safety guidelines listed in

Safety instructions

NOTE:

The procedure to install the backplane is similar for all backplane configurations.

Steps

Connect the SAS, SATA, or NVME cable to the backplane.

Use the hooks on the system chassis as guides to align the slots on the backplane with the guides on the system.

Insert the backplane into the guides and lower the backplane until the blue release tabs snap into place securing the backplane.

Figure 71. Installing the backplane

106

Installing and removing system components

Summary of Contents for PowerEdge R6415

Page 1: ...Dell EMC PowerEdge R6415 Installation and Service Manual Regulatory Model E45S Series Regulatory Type E45S002 ...

Page 2: ...age to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2017 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 06 Rev A03 ...

Page 3: ...ssis weight 24 Processor specifications 25 PSU specifications 25 System battery specifications 25 Expansion bus specifications 25 Memory specifications 25 Drive specifications 26 Drives 26 Ports and connectors specifications 26 USB ports 26 NIC ports 26 Serial connector 27 VGA ports 27 Internal Dual SD Module and vFlash module 27 Video specifications 27 Environmental specifications 28 Particulate ...

Page 4: ...S boot menu 55 System Utilities 55 PXE boot 55 6 Installing and removing system components 56 Safety instructions 56 Before working inside your system 56 After working inside your system 56 Recommended tools 57 Optional front bezel 57 Removing the front bezel 57 Installing the front bezel 58 System cover 59 Removing the system cover 59 Installing the system cover 60 Backplane cover 61 Removing the...

Page 5: ...alling the expansion card risers 91 Removing expansion card from the expansion card riser 92 Installing an expansion card into the expansion card riser 94 Optional IDSDM or vFlash module 96 Removing the MicroSD card 96 Installing the MicroSD card 96 Removing the IDSDM or vFlash module 97 Installing the IDSDM or vFlash module 97 LOM riser card 98 Removing the LOM riser card 98 Installing the LOM ri...

Page 6: ...ard 126 Installing the system board 127 Restoring the Service Tag using Easy Restore 129 Manually update the Service Tag 129 Trusted Platform Module 129 Upgrading the Trusted Platform Module 129 Initializing TPM for BitLocker users 131 7 Using system diagnostics 132 Dell Embedded System Diagnostics 132 Running the Embedded System Diagnostics from Boot Manager 132 Running the Embedded System Diagno...

Page 7: ...e and technical specifications see the Dell PowerEdge Express Flash NVMe PCIe SSD 2 5 inch Small Form Factor User s Guide at Dell com support manuals All Products Server Storage Networking Dell Adapters page NOTE All instances of SAS SATA hard drives SSDs and NVMe drives are referred to as drives in this document unless specified otherwise Topics Supported configurations for the PowerEdge R6415 sy...

Page 8: ...configurations for a PowerEdge R6415 Front view of the system The front view displays the features available on the front of the system Figure 2 Front view of 8 x 2 5 inch drive system 8 Dell EMC PowerEdge R6415 overview ...

Page 9: ...ventory and various system level diagnostic and error information that can be used in troubleshooting the system For more information see the Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals 2 Optical drive optional N A One optional slim SATA DVD ROM drive or DVD RW drive 3 VGA port Enables you to connect a display device to the system For more information see the Tec...

Page 10: ...uick Sync 2 wireless option is activated The Quick Sync 2 feature allows management of the system using mobile devices This feature aggregates hardware firmware inventory and various system level diagnostic error information that can be used in troubleshooting the system You can access system inventory Dell Lifecycle Controller logs or system logs system health status and also configure iDRAC BIOS...

Page 11: ...tor turns solid amber if the system experiences an electrical error for example voltage out of range or a failed power supply unit PSU or voltage regulator Check the System Event Log or system messages for the specific issue If it is due to a problem with the PSU check the LED on the PSU Reseat the PSU If the problem persists see the Getting help section Memory indicator The indicator turns solid ...

Page 12: ...DRAC Quick Sync 2 indicator code Condition Corrective action Off default state Indicates that the iDRAC Quick Sync 2 feature is turned off Press the iDRAC Quick Sync 2 button to turn on the iDRAC Quick Sync 2 feature If the LED fails to turn on reseat the left control panel flex cable and check If the problem persists see the Getting help section Solid white Indicates that iDRAC Quick Sync 2 is re...

Page 13: ...trol panel Item Indicator or button Icon Description 1 Power button Indicates if the system is turned on or off Press the power button to manually turn on or off the system NOTE Press the power button to gracefully shut down an ACPI compliant operating system 2 USB port The USB port is a 4 pin connector and 2 0 compliant This ports enables you to connect USB devices to the system 3 iDRAC Direct LE...

Page 14: ... messages to indicate if the system is functioning correctly or requires attention The LCD panel can be used to configure or view the system s iDRAC IP address For more information about error messages see the Dell Event and Error Messages Reference Guide at Dell com openmanagemanuals OpenManage software The LCD panel is available only on the optional LCD bezel The optional LCD bezel is hot plugga...

Page 15: ...button is released After 45 seconds of inactivity the display starts scrolling 4 LCD display Displays system information status and error messages or iDRAC IP address Drive indicator codes Each drive carrier has an activity LED indicator and a status LED indicator The indicators provide information about the current status of the drive The activity LED indicator indicates whether the drive is curr...

Page 16: ...es amber four times per second Drive failed Flashes green slowly Drive rebuilding Solid green Drive online Flashes green for three seconds amber for three seconds and then turns off after six seconds Rebuild stopped Back view of the system Figure 12 Back view of the system with redundant PSU Figure 13 Back view of the system with cabled PSU Table 10 Back view of the system Item Ports panels or slo...

Page 17: ... NIC ports that are integrated on the LAN on Motherboard LOM riser provide network connectivity For more information about the supported configurations see theTechnical specifications section 8 USB 3 0 port 2 These USB ports support USB 3 0 9 VGA port Enables you to connect a display device to the system For more information see the Technical specifications section 10 CMA power port N A The Cable ...

Page 18: ...cator is blinking green The NIC is connected to a valid network at less than its maximum port speed and data is being sent or received Link indicator is green and activity indicator is off The NIC is connected to a valid network at its maximum port speed and data is not being sent or received Link indicator is amber and activity indicator is off The NIC is connected to a valid network at less than...

Page 19: ... generations of PowerEdge servers is not supported even if the PSUs have the same power rating This results in a PSU mismatch condition or failure to turn the system on CAUTION When correcting a PSU mismatch replace only the PSU with the blinking indicator Swapping the PSU to make a matched pair can result in an error condition and unexpected system shutdown To change from a high output configurat...

Page 20: ... in front of the system to view the Express Service Code and Service Tag Alternatively the information may be on a sticker on the chassis of the system The mini Enterprise Service Tag EST is found on the back of the system This information is used by Dell to route support calls to the appropriate personnel Figure 17 Locating Service Tag of your system 1 Information tag front view 2 Information tag...

Page 21: ...te Access Controller Admin RACADM subcommands and supported RACADM interfaces see the RACADM Command Line Reference Guide for iDRAC Dell com idracmanuals For information about updating drivers and firmware see the Methods to download firmware and drivers section in this document To download drivers Dell com support drivers Managing your system For information about systems management software offe...

Page 22: ...and deploying the cards see the Storage controller documentation Dell com storagecontrollermanuals Understanding event and error messages For information about checking the event and error messages generated by the system firmware and agents that monitor system components see the Dell Event and Error Messages Reference Guide Dell com openmanagemanuals OpenManage software Troubleshooting your syste...

Page 23: ...section Topics System dimensions Chassis weight Processor specifications PSU specifications System battery specifications Expansion bus specifications Memory specifications Drive specifications Ports and connectors specifications Video specifications Environmental specifications 3 Technical specifications 23 ...

Page 24: ...4 0 mm 17 08 inches 42 8 mm 3 41 inches 35 84 mm 1 41 inches 22 mm 0 87 inches x4 and x10 657 25 mm 25 87 inches x8 606 47 23 87 inches x4 and x10 692 62 27 26 inches x8 641 85 mm 25 26 inches Chassis weight Table 16 Chassis weight System Maximum weight with all drives SSDs 4 x 3 5 inch drive system 16 91 kg 37 28 lb 8 x 2 5 inch drive system 14 5 kg 34 17 lb 24 Technical specifications ...

Page 25: ...V lithium coin cell system battery Expansion bus specifications The PowerEdge R6415 system supports up to two Gen3 PCI express PCIe expansion cards which need to be installed on the system board using expansion card risers The R6415 system supports three configurations Riser configuration Supported configuration No riser N A Single PCIe slot riser 1 x 16x Gen3 slot Dual PCIe slot riser 2 x 16x Gen...

Page 26: ... SSD 2 5 inch Small Form Factor User s Guide at Dell com support manuals All Products Server Storage Networking Dell Adapters page Ports and connectors specifications USB ports The PowerEdge R6415 system supports The following table provides more information about the USB specifications Table 19 USB specifications Front panel Back panel Internal USB Two USB 2 0 ports One AB Micro USB 2 0 port dedi...

Page 27: ...e R6415 system supports two options for the Internal Dual SD Module IDSDM and vFlash module vFlash memory card slot along with dual MicroSD cards supported on the same module vFlash memory card slot module NOTE In the IDSDM one of the MicroSD card slots is dedicated for redundancy The IDSDM card provides software RAID1 support for the MicroSD cards Dual MicroSD cards are not required as the module...

Page 28: ... h 68 F h Table 22 Relative humidity specifications Relative humidity Specifications Storage 5 to 95 RH with 33 C 91 F maximum dew point Atmosphere must be non condensing at all times Operating 10 to 80 relative humidity with 29 C 84 2 F maximum dew point Table 23 Maximum vibration specifications Maximum vibration Specifications Operating 0 26 Grms at 5 Hz to 350 Hz all operation orientations Stor...

Page 29: ...you may need to rectify the environmental conditions Re mediation of environmental conditions is the responsibility of the customer Table 27 Particulate contamination specifications Particulate contamination Specifications Air filtration Data center air filtration as defined by ISO Class 8 per ISO 14644 1 with a 95 upper confidence limit NOTE This condition applies to data center environments only...

Page 30: ...ystem can operate continuously in temperatures as low as 5 C and as high as 40 C For temperatures between 35 C and 40 C de rate maximum allowable temperature by 1 C per 175 m above 950 m 1 F per 319 ft 1 of annual operating hours 5 C to 45 C at 5 to 90 RH with 29 C dew point NOTE Outside the standard operating temperature 10 C to 40 C the system can operate down to 5 C or up to 45 C for a maximum ...

Page 31: ...d fan CPU heat sink type 1U heat sink 1U heat sink 1U heat sink Processor number TDP W Core count Ambient 35 C Ambient 35 C Ambient 30 C AMD 7601 180 W 32 Yes Yes Yes AMD 7551P 180 W 32 Yes Yes Yes AMD 7451 180 W 24 Yes Yes Yes AMD 7401P 155 W 170 W 24 Yes Yes Yes AMD 7351P 155 W 170 W 16 Yes Yes Yes AMD 7251 120 W 8 Yes Yes Yes AMD 7281 155 W 170 W 16 Yes Yes Yes AMD 7261 155 W 170 W 8 Yes Yes Ye...

Page 32: ...ve the overall availability of Dell systems iDRAC alerts administrators to system issues helps them perform remote system management and reduces the need for physical access to the system Options to set up iDRAC IP address You must configure the initial network settings based on your network infrastructure to enable the communication to and from iDRAC You must use the default iDRAC IP address 192 ...

Page 33: ...IP address For more information about logging in to the iDRAC and iDRAC licenses see the latest Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals You can also access iDRAC by using RACADM For more information see the RACADM Command Line Interface Reference Guide at Dell com idracmanuals Options to install the operating system If the system is shipped without an operati...

Page 34: ...d and install the latest BIOS drivers and systems management firmware on your system Prerequisite Ensure that you clear the web browser cache before downloading the drivers and firmware Steps 1 Go to Dell com support drivers 2 In the Drivers Downloads section type the Service Tag of your system in the Enter a Service Tag or product ID box and then click Submit NOTE If you do not have the Service T...

Page 35: ... configure the BIOS settings iDRAC settings and device settings of your system NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the text browser press F1 You can access system setup by using two methods Standard graphical browser The browser is enabled by default Text browser The browser is enabled by using Console Redirection Viewing ...

Page 36: ...rts Viewing System BIOS To view the System BIOS screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS System...

Page 37: ...o change the system date and time System Information You can use the System Information screen to view system properties such as Service Tag system model name and the BIOS version Viewing System BIOS To view the System BIOS screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system beg...

Page 38: ...in 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Memory Settings Memory Settings details The Memory Settings screen details are explained as follows Option Description System Memory Size Specifies the memory size in the system System Memory Type Specifies the type of memory installed in the system System Memory Speed Specifies the system memory speed Sy...

Page 39: ...tings screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Processor Sett...

Page 40: ...devices and enable SATA and PCIe NVMe on your system Viewing SATA Settings To view the SATA Settings screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the S...

Page 41: ...screen click System BIOS 4 On the System BIOS screen click NVMe Settings NVMe Settings details NOTE This setting is disabled by default The NVMe Settings screen details are explained as follows Option Description NVMe Mode Enables you to set the NVMe mode This option is set to Non RAID by default Boot Settings You can use the Boot Settings screen to set the boot mode to UEFI It also enables you to...

Page 42: ...ion is set to Enabled and the system fails to boot the system re attempts the boot sequence after 30 seconds This option is set to Enabled by default BIOS Boot Settings Enables or disables BIOS boot options NOTE This option is enabled only if the boot mode is BIOS UEFI Boot Settings Enables or disables UEFI Boot options NOTE This option is enabled only if the boot mode is UEFI Choosing system boot...

Page 43: ...out Linux network settings see the Linux Network Tuning Guide for AMD EPYC Processor Based Servers AMD tuning guide Viewing Network Settings To view the Network Settings screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to...

Page 44: ...SI Initiator Name Specifies the name of the iSCSI initiator iqn format iSCSI Device1 Enables or disables the iSCSI device When disabled a UEFI boot option is created for the iSCSI device automatically iSCSI Device1 Settings Enables you to control the configuration of the iSCSI device Integrated Devices You can use the Integrated Devices screen to view and configure the settings of all integrated d...

Page 45: ...iple add in graphic cards installed in the system the first card discovered during PCI enumeration is selected as the primary video You might have to re arrange the cards in the slots in order to control which card is the primary video Current State of Embedded Video Controller Displays the current state of the embedded video controller The Current State of Embedded Video Controller option is a re...

Page 46: ...Enabled by default Slot 3 Enables or disables or only the boot driver is disabled for the PCIe slot 3 This option is set to Enabled by default Slot Bifurcation Allows Platform Default Bifurcation and Manual bifurcation Control The default is set to Platform Default Bifurcation The slot bifurcation field is accessible when set to Manual bifurcation Control and is grayed out when set to Platform Def...

Page 47: ...r console redirection and the serial device NOTE Every time the system boots the BIOS syncs the serial MUX setting saved in iDRAC The serial MUX setting can independently be changed in iDRAC Loading the BIOS default settings from within the BIOS setup utility may not always revert this setting to the default setting of Serial Device 1 Failsafe Baud Rate Specifies the failsafe baud rate for console...

Page 48: ...s or disables the processor to operate in all available power states This option is set to Enabled by default Memory Patrol Scrub Sets the memory patrol scrub frequency This option is set to Standard by default Memory Refresh Rate Sets the memory refresh rate to either 1x or 2x This option is set to 1x by default PCI ASPM L1 Link Power Management Enables or disables the PCI ASPM L1 Link Power Mana...

Page 49: ... TPM TPM Status Specifies the TPM status TPM Command Controls the Trusted Platform Module TPM When set to None no command is sent to the TPM When set to Activate the TPM is enabled and activated When set to Deactivate the TPM is disabled and deactivated When set to Clear all the contents of the TPM are cleared This option is set to None by default When TPM 2 0 is installed the TPM Security option ...

Page 50: ...performs signature verification on programmatic attempts to update policy objects The BIOS allows unauthenticated programmatic transitions between modes Deployed Mode Deployed Mode is the most secure mode In Deployed Mode PK must be installed and the BIOS performs signature verification on programmatic attempts to update policy objects Deployed Mode restricts the programmatic mode transitions Audi...

Page 51: ...word and press Enter Next step When Password Status is set to Locked type the system password and press Enter when prompted at reboot NOTE If an incorrect system password is typed the system displays a message and prompts you to reenter your password You have three attempts to type the correct password After the third unsuccessful attempt the system displays an error message that the system has st...

Page 52: ...d and is not locked through the Password Status option you can assign a system password For more information see the System Security Settings screen section You cannot disable or change an existing system password NOTE You can use the password status option with the setup password option to protect the system password from unauthorized changes Redundant OS Control You can use the Redundant OS Cont...

Page 53: ...an use the Miscellaneous Settings screen to perform specific functions such as updating the asset tag and changing the system date and time Viewing Miscellaneous Settings To view the Miscellaneous Settings screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before...

Page 54: ...ntroller Dell Lifecycle Controller LC provides advanced embedded systems management capabilities including system deployment configuration update maintenance and diagnosis LC is delivered as part of the iDRAC out of band solution and Dell system embedded Unified Extensible Firmware Interface UEFI applications Embedded system management The Dell Lifecycle Controller provides advanced embedded syste...

Page 55: ...from Launch System Setup Enables you to access System Setup Launch Lifecycle Controller Exits the Boot Manager and invokes the Dell Lifecycle Controller program System Utilities Enables you to launch System Utilities menu such as System Diagnostics One shot BIOS boot menu One shot BIOS boot menu enables you to select a boot device to boot from System Utilities System Utilities contains the followi...

Page 56: ...d that you always use an antistatic mat and antistatic strap while working on components inside the system CAUTION To ensure proper operation and cooling all bays in the system and system fans must be always populated with a component or a blank Before working inside your system Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Turn off the system including all attach...

Page 57: ...he bezel is used to protect unauthorized access to the drives There are two versions of bezel available With LCD panel Without LCD panel For bezels with LCD panel the system status can be viewed on the LCD panel For more information see the LCD panel section Removing the front bezel The procedure to remove the front bezel with and without the LCD panel is the same Prerequisite Follow the safety gu...

Page 58: ...e safety guidelines listed in Safety instructions 2 If applicable locate and remove the key from the inside of the bezel NOTE The bezel key is part of the bezel package Steps 1 Align and insert the right end of the bezel onto the system 2 Press the release button and fit the left end of the bezel onto the system 3 Lock the bezel by using the key 58 Installing and removing system components ...

Page 59: ...all the attached peripherals in the requisite order 3 Disconnect the system from the electrical outlet and disconnect the peripherals Steps 1 Using a 1 4 inch flat head or a Phillips 2 screwdriver rotate the latch release lock counter clockwise to the unlocked position 2 Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system 3...

Page 60: ...connected and no tools or extra parts are left inside the system Steps 1 Align the tabs on the system cover with the guide slots on the system 2 Push the system cover latch down The system cover slides forward the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place 3 Using a 1 4 inch flat head or Phillips 2 screwdriver rotate the latch rel...

Page 61: ...uisite order Backplane cover Removing the backplane cover Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Slide the backplane cover in the direction of the arrows marked on the backplane cover 2 Lift the backplane cover away from the system Installing and removing system components 61 ...

Page 62: ...lane cover Installing the backplane cover Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Align the backplane cover with the guide slots on the system 2 Slide the backplane cover toward the front of the system until the cover locks into place 62 Installing and removing system components ...

Page 63: ...p Follow the procedure listed in After working inside your system Inside the system NOTE Components with orange touch points are hot swappable and components are not hot swappable have blue touch points Installing and removing system components 63 ...

Page 64: ...ag Air shroud The air shroud directs the airflow across the entire system Air shroud prevents the system from overheating and is used to maintain uniform airflow inside the system Removing the air shroud Prerequisites CAUTION Never operate your system with the air shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Follow the safety guideline...

Page 65: ... Installing the air shroud Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Align the tabs on the air shroud with the slots on the system 2 Lower the air shroud into the system until it is firmly seated When installed the memory socket numbers indicated on the air shroud align with the respective memory sockets on the system board Installing and removing system compo...

Page 66: ... standard cabled cooling fans Removing a cooling fan Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud For more information see Removing the air shroud 4 Move the cables out of way to access the cooling fan cable connector on the system board Steps 1 Disconnect the cooling fan cable ...

Page 67: ... system is on may expose you to a risk of electric shock Exercise utmost care while removing or installing cooling fans Follow the safety guidelines listed in Safety instructions Steps 1 Holding the blue touch point place the cooling fan into the fan cage 2 Route the fan cable and connect it to the connector on the system board Figure 29 Installing a cooling fan Installing and removing system comp...

Page 68: ...e procedure listed in Before working inside your system 3 Remove air shroud For more information see Removing the air shroud Steps 1 Disconnect the intrusion switch cable connected to the system board 2 Slide the intrusion switch out of the intrusion switch slot Figure 30 Removing the intrusion switch Next step Installing the intrusion switch For more information see Installing the intrusion switc...

Page 69: ...system while a drive is being formatted Doing so can cause a drive failure When you format a drive allow enough time for the formatting to complete Be aware that high capacity drives can take a long time to format Removing a drive blank The procedure for removing 2 5 inch and 3 5 inch drive blanks is identical Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 If installe...

Page 70: ...ng drive blanks from previous generations of PowerEdge servers is not supported Step Insert the drive blank into the drive slot and push the blank until the release button clicks into place Figure 33 Installing a drive blank Next step If removed install the front bezel For more information see Installing the front bezel Removing a drive carrier Prerequisites 1 Follow the safety guidelines listed i...

Page 71: ...arrier out of the drive slot Figure 34 Removing a drive carrier Next steps 1 Install the drive carrier For more information see Installing a drive carrier 2 If you are not replacing the drive immediately install a drive blank in the empty drive slot to maintain proper system cooling For more information see Installing a drive blank Installing a drive carrier Prerequisites CAUTION Before attempting...

Page 72: ...on on the front of the drive carrier to open the release handle 2 Insert the drive carrier into the drive slot and slide until the drive connects with the backplane 3 Close the drive carrier release handle to lock the drive in place Figure 35 Installing a drive carrier Next step If removed install the front bezel For more information see Installing the front bezel Removing the drive from the drive...

Page 73: ... of PowerEdge servers is not supported NOTE When securing a drive to the drive carrier ensure that the screws are torqued to 4 in lbs Steps 1 Insert the drive into the drive carrier with the connector end of the drive towards the back of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier When aligned correctly the back of the drive is flush with the back of...

Page 74: ...imum DDR frequency of the processor refer to AMD EPYC 7000 series table below Table 39 AMD EPYC 7000 Series datasheet Model numb er OPN 2P 1P Core s Thread s Base freq Ghz All cores boost freq Ghz Max boost freq Ghz L3 MB DDR chann els Max DDR freq 1DPC PCIe TDP W 7601 PS7601BDVIH AF 2P OR 1P 32 64 2 20 2 70 3 20 64 8 2666 X128 180 7551P PS755PBDVIH AF 1P ONLY 32 64 2 00 2 55 3 00 64 8 2666 X128 1...

Page 75: ...DDR4 2666 memory modules on the first slot of each memory channel The first slot of each channel can be identified as the DIMM slots with white latches For example 64 GB system memory capacity can be divided into 8 x 8 GB DIMM slots Table 40 Supported memory matrix DIMM type Rank Capacity DIMM rated voltage and speed Operating Speed 1 DPC 2 DPC RDIMM 1R 8GB DDR4 1 2V 2666 MT s 2666 MT s 2133 MT s ...

Page 76: ...observe these guidelines your system might not boot might stop responding during memory configuration or might operate with reduced memory The system supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architectural configuration The following are the recommended guidelines for installing memory modules NOTE x4 and x8 DRAM based memory modules c...

Page 77: ...el with DDR4 2666 memory modules on the first slot of each memory channel The first slot of each channel can be identified as the DIMM slots with white latches For example 64 GB system memory capacity can be divided into 8 x 8 GB DIMM slots Mode specific guidelines Eight memory channels are allocated to the processor The configurations allowed depends on the memory mode selected Memory optimized i...

Page 78: ...UTION To prevent damage to the memory module or the memory module socket during installation do not bend or flex the memory module You must insert both ends of the memory module simultaneously 2 Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket 3 Align the edge connector of the memory module with the alignment key of the memory module s...

Page 79: ...emory peripheral interfaces and other components of the system The system can have more than one processor configurations The heat sink absorbs the heat generated by the processor and helps the processor to maintain its optimal temperature level Removing a heat sink Prerequisites WARNING The heat sink may be hot to touch for some time after the system has been powered down Allow the heat sink to c...

Page 80: ...oosen all the captive screws in the sequence 4 3 2 1 and lift the heat sink away from the system Figure 41 Removing a heat sink Next step Install the heat sink For more information see Installing the heat sink Removing the processor Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud F...

Page 81: ...r system board replacement which is expected To fix this simply go to setup option to configure the system settings Steps 1 Using a Torx T20 screwdriver loosen the screws to release the processor socket cover The sequence to loosen the screws is 3 2 and 1 Figure 42 Removing screws on the force plate 2 Release the processor socket frame by lifting up the blue latches Installing and removing system ...

Page 82: ...Figure 43 Lifting the rail frame 3 Holding the blue tab on the processor tray slide the tray out of the processor socket frame 82 Installing and removing system components ...

Page 83: ...n see Installing the processor Installing the processor Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Holding the blue tab on the processor tray slide the tray into the processor socket frame until firmly seated Installing and removing system components 83 ...

Page 84: ...Figure 45 Placing the processor into the processor socket frame 2 Push the rail frame down until the blue latches lock into place 84 Installing and removing system components ...

Page 85: ...er to the processor socket base by tightening the screws in the sequence 1 2 and 3 When all three screws are fully threaded the socket is then actuated The three screws are tightened to a torque value of 16 1 1 2 kgf cm 14 0 1 0 lbf in Installing and removing system components 85 ...

Page 86: ... a clean lint free cloth b If you are using a new heat sink the heat sink will have the thermal paste pre applied to the heat sink Remove the protective cover and install the heat sink 2 If required use the thermal grease syringe included with your processor kit to apply the grease on the top of the processor CAUTION Applying too much thermal grease can result in the excess grease seeping out and ...

Page 87: ...d For more information see Installing the air shroud 2 Follow the procedure listed in After working inside your system Expansion cards and expansion card risers An expansion card in the system is an add on card that can be inserted into an expansion slot on the system board or a slot on a riser card to add enhanced functionality to the system through the expansion bus NOTE A System Event Log SEL e...

Page 88: ...y should be installed first using the slot priority indicated All the other expansion cards should be installed in the card priority and slot priority order Table 43 No riser configuration Slot 1 Card type Slot priority Maximum number of cards PERC9 H330 HBA 330 H730P Internal Slot 1 PERC10 H740P Internal Slot 1 LOM 1G 10G 1 1 Table 44 Riser 1 configuration include slots 1 and 2 Card type Slot pri...

Page 89: ...P Internal Slot 1 PERC10 H740P Internal Slot 1 NVME PCIE SSD 2 3 2 Broadcom 1G DP 1G QP 2 3 2 Broadcom 10G DP 2 3 2 Broadcom 25G DP 2 3 2 Intel 10G BaseT DP QP 2 3 2 Intel 10G SFP DP QP 2 3 2 Intel 1G DP QP 2 3 2 Emulex FC32 2P 2 3 2 Emulex FC16 1P FC16 2P 2 3 2 Emulex FC8 SC FC8 DLC 2 3 1 Mellanox 10G CXP DP SFP 2 3 2 Mellanox 25G CX4LX DP SFP 2 3 2 Qlogic 10G BASET DP 2 3 2 Qlogic 10G SFP DP 2 3...

Page 90: ... expansion card 4 Remove the air shroud For more information see Removing the air shroud Step Hold the touch points and lift the expansion card riser from the riser connector on the system board Figure 49 Removing the low profile left riser NOTE For low profile riser right first loosen the captive screw and then holding the touch points lift the riser away from the system 90 Installing and removin...

Page 91: ...nstall the expansion cards into the expansion card risers For more information see Installing an expansion card into the expansion card riser Steps 1 Holding the touch points align the expansion card riser with the connector and the riser guide pin on the system board 2 Lower the expansion card riser into place until the expansion card riser connector is fully seated in the connector Figure 51 Ins...

Page 92: ...n the documentation for the card Removing expansion card from the expansion card riser Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud For more information see Removing the air shroud 4 If applicable disconnect the cables from the expansion card Steps 1 Pull and lift up the expansi...

Page 93: ...ose the card retention latch NOTE You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Installing and removing system components 93 ...

Page 94: ...it and prepare the card for installation NOTE For instructions see the documentation accompanying the card Steps 1 Pull and lift up the expansion card retention latch lock to open 2 If installed remove the filler bracket NOTE Store the filler bracket for future use Filler brackets must be installed in empty expansion card slots to maintain Federal Communications Commission FCC certification of the...

Page 95: ...d edge connector with the expansion card connector on the riser 4 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 5 Close the expansion card retention latch Figure 56 Installing an expansion card into a riser Installing and removing system components 95 ...

Page 96: ... see System board jumpers and connectors 2 Hold the MicroSD card and remove it from the slot NOTE Temporarily label each MicroSD card with its corresponding slot number after removal Next step Install the MicroSD card For more information see Installing the MicroSD card Installing the MicroSD card Prerequisites Follow the safety guidelines listed in Safety instructions NOTE To use an MicroSD card ...

Page 97: ... Locate the IDSDM or vFlash connector on the system board To locate IDSDM or vFlash see the System board jumpers and connectors section 2 Holding the pull tab lift the IDSDM or vFlash module out of the system Figure 57 Removing the IDSDM or vFlash module NOTE To enable or disable write protection use the dip switches that are on the IDSDM or vFlash module Next step Install the IDSDM or vFlash modu...

Page 98: ...cards into the slots based on the labels you had marked on the cards during removal 2 Follow the procedure listed in After working inside your system LOM riser card The LOM riser card is a small removable mezzanine card which provides the flexibility of selecting different network connectivity options Removing the LOM riser card Prerequisites 1 Follow the safety guidelines listed in Safety instruc...

Page 99: ...il the Ethernet connectors or the SFP are clear of the slot in the back panel Figure 59 Removing the LOM riser card 5 Remove the LOM bracket a Using the Phillips 2 screwdriver remove the screw that secures the bracket to the chassis b Slide the bracket out of the slot on the chassis Figure 60 Removing the LOM bracket 6 If the LOM riser is not being replaced immediately install the LOM filler brack...

Page 100: ...dure listed in Before working inside your system 3 Remove the air shroud For more information see Removing the air shroud 4 If installed remove the risers For more information see Removing the expansion card risers Steps 1 Remove the LAN on Motherboard LOM filler bracket a Using the Phillips 2 screwdriver remove the screw that secures the bracket to the chassis b Slide the bracket out of the slot ...

Page 101: ...63 Installing the LOM bracket 3 Orient the LOM riser card to fit the Ethernet connectors or the SFP through the slot of the bracket 4 Press the LOM riser card until the card is firmly seated on the system board connector and the two blue plastic clips secure the LOM riser card in place 5 Using a Phillips 2 screwdriver secure the LOM riser card to the system board with screws Installing and removin...

Page 102: ...he drives in RAID configurations as supported by the version of the mini PERC card Removing the mini PERC card Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud For more information see Removing the air shroud 4 If installed remove the right riser For more information see Removing th...

Page 103: ...ions Steps 1 Angle the mini PERC card to engage with the mini PERC card holder on the system board 2 Lower the mini PERC card into place until the mini PERC card is firmly seated on the mini PERC card holder 3 Align the screws on the cable with the screw holes on the mini PERC card 4 Using Phillips 2 screwdriver tighten the captive screws to secure the cable to the mini PERC card Installing and re...

Page 104: ...ng inside your system Drive backplane Depending on your system configuration the drive backplanes supported in PowerEdge R6415 are listed here Table 46 Supported backplane options System Supported hard drives options PowerEdge R6415 3 5 inch x4 SAS SATA backplane 2 5 inch x8 SAS or SATA backplane 2 5 inch x10 SAS SATA or NVMe backplane Figure 67 4 x 3 5 drive backplane 1 release tab 2 SAS_A connec...

Page 105: ...bel them before you remove the drive so that you can reinstall them in the same location NOTE The procedure to remove the backplane is similar for all backplane configurations 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If applicable remove the backplane cover For more information see Removing the backplane cover...

Page 106: ...nstall the backplane is similar for all backplane configurations Steps 1 Connect the SAS SATA or NVME cable to the backplane 2 Use the hooks on the system chassis as guides to align the slots on the backplane with the guides on the system 3 Insert the backplane into the guides and lower the backplane until the blue release tabs snap into place securing the backplane Figure 71 Installing the backpl...

Page 107: ...o the backplane For more information see Cable routing 4 Reinstall the all the removed drives into their original slots For more information see Installing a drive carrier 5 If applicable install the backplane cover For more information see Installing the backplane cover 6 Follow the procedure listed in After working inside your system Installing and removing system components 107 ...

Page 108: ...ng 4 x 3 5 inch drive backplane to the mini PERC card 1 4 x 3 5 inch drive backplane 2 I2C cable 3 cable guiding latch 4 backplane power cable 5 power supplies 6 system board 7 mini PERC card 108 Installing and removing system components ...

Page 109: ...ch drive backplane to the onboard controller 1 4 x 3 5 inch drive backplane 2 I2C cable 3 cable guiding latch 4 backplane power cable 5 power supplies 6 system board 7 onboard SATA connector Installing and removing system components 109 ...

Page 110: ...ive backplane to the mini PERC card 1 8 x 2 5 inch drive backplane 2 backplane power cable 3 SAS cables 4 I2C cable 5 cable guiding latch 6 power interposer board 7 system board 8 mini PERC card 110 Installing and removing system components ...

Page 111: ...re is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer For more information see the safety information that shipped with your system 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If applicable disconnect the ...

Page 112: ...to the expansion card s 3 Follow the procedure listed in After working inside your system 4 While booting press F2 to enter the System Setup 5 Enter the correct time and date in the System Setup Time and Date fields 6 Exit the System Setup Optional internal USB memory key An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device To boo...

Page 113: ...d risers 2 Reconnect the cables to the expansion card s 3 Follow the procedure listed in After working inside your system 4 While booting press F2 to enter System Setup and verify that the system detects the USB memory key Optical drive optional Optical drives retrieve and store data on optical discs such as CD and DVD Optical drives can be categorized into two basic types optical disc readers and...

Page 114: ...an optical drive Installing an optical drive Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 If installed remove the optical drive blank The procedure to remove an optical blank is similar to removing an optical drive 2 Align the optical drive with the optical drive slot on the front of the system 3 Slide in the optical drive until the release tab snaps into place F...

Page 115: ...OTE If two PSUs are used they must be of the same maximum output power Hot spare feature Your system supports the hot spare feature that significantly reduces the power overhead associated with power supply unit PSU redundancy When the hot spare feature is enabled one of the redundant PSUs is switched to the sleep state The active PSU supports 100 percent of the load thus operating at higher effic...

Page 116: ...2 Install the power supply unit PSU blank only in the second PSU bay Step Align the PSU blank with the PSU slot and push it into the PSU slot until it clicks into place Figure 81 Installing a power supply unit blank Removing a hot swappable power supply unit Prerequisites CAUTION The system needs one power supply unit PSU for normal operation On power redundant systems remove and replace only one ...

Page 117: ...on see Installing a hot swappable power supply unit or install a PSU blank for more information see PSU blank Installing a hot swappable power supply unit Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 For systems that support redundant PSU ensure that both the PSUs are of the same type and have the same maximum output power NOTE The maximum output power shown in watt...

Page 118: ...ndancy may not occur until discovery is complete Wait until the new PSU is discovered and enabled before you remove the other PSU The PSU status indicator turns green to signify that the PSU is functioning properly Removing a cabled power supply unit Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remov...

Page 119: ... the new power supply unit PSU 2 Slide the new PSU into the PSU cage until the PSU is fully seated 3 Using Phillips 2 screwdriver tighten the screw to secure the PSU to the system Figure 85 Installing a cabled PSU Next steps 1 Connect all the cables to the system board and backplane 2 Install the air shroud For more information see Installing the air shroud 3 Follow the procedure listed in After w...

Page 120: ... system board and backplane 5 Remove the power supply units PSUs For more information see Removing a hot swappable power supply unit CAUTION To prevent damage to the power interposer board PIB you must remove the PSUs from the system before removing the power interposer board Steps 1 Using Phillips 2 screwdriver remove the two screws securing the PIB to the system 2 Lift the PIB away from the syst...

Page 121: ...tem supports Left control panel Contains status LEDs system ID button and iDRAC Quick Sync 2 optional Right control panel Contains power button USB 2 0 port micro USB for iDRAC Direct and status LED for iDRAC Direct Removing the left control panel Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If appli...

Page 122: ...ation see Installing the left control panel Installing the left control panel Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Route the control panel cable through the side of the system 2 Align the guides on the left control panel with the slots on the system and firmly slide the panel until it is firmly seated in place 3 Using Phillips 1 screwdriver tighten the sc...

Page 123: ...u remove them from the system board You must route the cables properly when you replace them to prevent the cables from being pinched or crimped 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If applicable remove the backplane cover For more information see Removing the backplane cover 4 Remove the air shroud For mo...

Page 124: ... the cable guides and cable routing paths prior to removing the cables 4 Holding the sides for the control panel remove the panel away from the system Figure 91 Removing the right control panel Next step Install the right control panel For more information see Installing the right control panel Installing the right control panel Prerequisite Follow the safety guidelines listed in Safety instructio...

Page 125: ...anel 4 Connect the control panel cable to the system board and secure it using cable latch 5 Install the cable cover and secure it in place with screws using a Phillips 1 screwdriver Figure 93 Installing the cable cover Next steps 1 Install the air shroud For more information see Installing the air shroud 2 If applicable install the backplane cover For more information see Installing the backplane...

Page 126: ...y go to setup option to configure the system settings NOTE Ensure that you note the routing of the cables as you remove them from the system board You must route the cables properly when you replace them to prevent the cables from being pinched or crimped 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the fol...

Page 127: ...he system board by holding a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis 2 Holding the system board holder push the system board toward the back of the system till it is seated Ensure that all the screw holes are aligned over the stand offs 3 Using Phillips 2 screwdriver tighten the scr...

Page 128: ...ed in After working inside your system 4 Ensure that you a Use the Easy Restore feature to restore the Service Tag For more information see the Easy restore section b If the Service Tag is not backed up in the backup flash device enter the Service Tag manually For more information see the Restoring the Service Tag by using the Easy Restore feature section c Update the BIOS and iDRAC versions d Re ...

Page 129: ...eplacing a system board if Easy Restore fails follow this process to manually enter the Service Tag using System Setup About this task If you know the system service tag use the System Setup menu to enter the service tag Steps 1 Turn on the system 2 To enter the System Setup press F2 3 Click Service Tag Settings 4 Enter the service tag NOTE You can enter the service tag only when the Service Tag f...

Page 130: ...moved TPM cannot be reinstalled or installed on another system board Removing the TPM 1 Locate the TPM connector on the system board NOTE To locate the TPM connector on the system board see theSystem board jumpers and connectors section 2 Press to hold the module down and remove the screw using the security Torx 8 bit shipped with the TPM module 3 Slide the TPM module out from its connector 4 Push...

Page 131: ... TPM for BitLocker users Initialize the TPM For more information see http technet microsoft com en us library cc753140 aspx The TPM Status changes to Enabled Activated Installing and removing system components 131 ...

Page 132: ...he failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing Running the Embedded System Diagnostics from Boot Manager Run the Embedded System Diagnostics ePSA if your system does not boot 1 When the system is booting press F11 2 Use the up arrow and down arrow keys to select System Utilities ...

Page 133: ...etected devices Results Displays the results of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded Using system diagnostics 133 ...

Page 134: ...escribes the connectors on the various boards in the system Jumpers on the system board help to disable the system and setup passwords You must know the connectors on the system board to install components and cables correctly Topics System board jumpers and connectors System board jumper settings Disabling forgotten password 8 134 Jumpers and connectors ...

Page 135: ...s and connectors Item Connector Description 1 FAN6 Cooling fan 6 connector 2 SATA_A PCIE_A Internal SATA A connector 3 PCIE_B PCIe B connector 4 SATA_B PCIE_B Internal SATA B connector 5 CPU Processor socket 6 PCIE_D PCIe D connector 7 PCIE_E PCIe E connector 8 PCIE_F PCIe F connector Jumpers and connectors 135 ...

Page 136: ...PM module connector 25 J_FRONT_VIDEO1 VGA connector 26 PWRD_EN Reset BIOS password 27 NVRAM_CLR Clear NVRAM 28 SLOT1 LOM riser card connector 29 BATTERY Battery connector 30 A8 A16 A7 A15 A6 A14 A5 A13 A9 A1 A10 A2 A11 A3 A12 A4 Memory module sockets 31 RISER1A RISER1B Expansion card riser connector 2U riser 32 SYS_PWR3 System power connector 3 33 J_STORAGE Mini PERC card connector System board ju...

Page 137: ...disconnect the system from the electrical outlet 2 Remove the system cover 3 Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6 4 Install the system cover The existing passwords are not disabled erased until the system boots with the jumper on pins 4 and 6 However before you assign a new system and or setup password you must move the jumper back to pins 2 and 4 NOTE If yo...

Page 138: ...he various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell Global Technical Support a Click Global Technical Support b The Contact Technical Support page is displayed with details to call chat or e mail the De...

Page 139: ... installing and setting up a SupportAssist application in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist automatically opens a support case with Dell Technical Support Automated dia...

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