Getting help
Topics:
•
Contacting Dell EMC
•
Documentation feedback
•
Accessing system information by using QRL
•
Receiving automated support with SupportAssist
•
Recycling or End-of-Life service information
Contacting Dell EMC
Dell EMC provides several online and telephone based support and service options. If you do not have an active internet connection, you
can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog. Availability varies by country and
product, and some services may not be available in your area. To contact Dell EMC for sales, technical assistance, or customer service
issues:
Steps
Go to
www.dell.com/support/home
.
Select your country from the drop-down menu on the lower right corner of the page.
For customized support:
a)
Enter your system Service Tag in the
Enter your Service Tag
field.
b)
Click
Submit
.
The support page that lists the various support categories is displayed.
For general support:
a)
Select your product category.
b)
Select your product segment.
c)
Select your product.
The support page that lists the various support categories is displayed.
For contact details of Dell EMC Global Technical Support:
a)
Click
Global Technical Support
.
b)
The
page is displayed with details to call, chat, or e-mail the Dell EMC Global Technical Support team.
Documentation feedback
You can rate the documentation or write your feedback on any of our Dell EMC documentation pages and click
Send Feedback
to send
your feedback.
Accessing system information by using QRL
You can use the Quick Resource Locator (QRL) located on the information tag in the front of the R640, to access the information about
the Dell EMC PowerEdge R640.
Prerequisites
Ensure that your smartphone or tablet has the QR code scanner installed.
The QRL includes the following information about your system:
•
How-to videos
•
Reference materials, including the Installtion and Service Manual, LCD diagnostics, and mechanical overview
•
Your system service tag to quickly access your specific hardware configuration and warranty information
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