7C. Standard replacement parts list:
TrioPure-25
1.
Assembly, Ozone Cell-Pwr Supply
O-rings, and Fuse
9-0649
2.
Chlorine Control-Display PCB
9-0665-01
3.
Ozone Control-Display PCB
9-0664-01
4.
Salt-Chlorination Cell and Flow
Switch
9-0663-01
5.
Filter Media, Vent-Fan
7-1217
6.
Bypass Manifold
9-0645
7.
Chlorine Control Knob
7-1234
8.
Mixing Degas Vessel (MDV)
MDV-30
9.
Installation/Operation Manual
4-0777
7B. Ordering information:
To locate a dealer nearest you, visit
www.delozone.com
or call DEL at
1-805-541-1601, ext 249
.
Be prepared with the following information:
• Name
• Address
• DEL Model #
• Date Purchased
TrioPure
TM
Sanitation System
SECTION 7
Contact, Ordering Information, Replacement Parts & Warranty
7-A Technical Support Contact
CONTACT TECHNICAL SUPPORT
Online:
www.delozone.com
●
Phone: (800) 676-1335, extension 293
●
e-mail: [email protected]
Online:
Received 24/7. Click Contact DEL/Customer Support Info and e-mail a description of your needs. A Technical Support
representative will reply by way of e-mail.
By Phone:
Monday through Friday 8:00am - 4:30pm, PST. Outside of these hours, please leave callback information. A Technical
Support representative will return your call at the first available opportunity. (800) 676-1335, extension 293.
The majority of TrioPure
TM
problems can normally be addressed and resolved by e-mail or by phone. Please have the following
information at hand before contacting Technical Support:
When filing a claim, you must provide:
1. Your name, mailing address and telephone number.
6. Pool Salt Level
2. The selling dealer’s name.
7. Pool pH, Chlorine Level, Total Alkalinity
3. Model# (Trio-25), serial # and proof of date of purchase.
8. TrioPure
TM
Chlorine Production reading
4. Date code on TrioPure
TM
.
9. Status of TrioPure
TM
Ozone cell LED’s
5. The date and description of the failure.
10. Status of TrioPure
TM
Water flow & temp LED’s
Authorization to return a unit or part to the plant of manufacture must be obtained from DEL Ozone Field Service. DEL Ozone will
release a RETURN MATERIALS AUTHORIZATION (RMA) NUMBER. After receiving the RMA number, the product or part in question
must be returned to Del Ozone, freight prepaid, with the RMA number clearly marked on the outside of the package. All pre-autho-
rized defective parts must be returned to DEL Ozone within thirty (30) days and be packaged to prevent shipping damage. Under
no circumstances may any product be returned to DEL Ozone without prior authorization. You must call or write DEL Ozone prior
to returning product or your returned goods shipment will be refused. Upon receipt of preauthorized returned goods, DEL Ozone
will repair or replace, at Del Ozone’s option, the product(s) proven to be defective in materials or workmanship and return them
(freight prepaid for products under warranty). Buyer’s acceptance of the product and use thereof constitutes acceptance of these
terms.
There are Del Ozone Authorized Service Centers in most areas of the USA. If the warranty problems cannot be resolved by our Tech-
nical Support Personnel, then DEL will arrange for the nearest DEL Ozone Authorized Service Center to schedule a service call.
DEL Ozone · San Luis Obispo, CA 93401 · USA · 800-676-1335 · Fax: 805-541-8459
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Summary of Contents for TrioPure 25
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