22
22.
Boiler installation in the heating system can be carried out by a
person holding general installation qualifications but an entry and stamp
in the Warranty Card are required.
23.
Boiler's first start-up, any repairs and other activities, which are not
supposed to be carried out by the User according to the operating
manual, can be carried out only by an authorized service trained by the
Guarantor. The boiler's first start-up is payable by the Purchaser.
24.
Warranty repair is made in the location when the product is operated.
If the claim applies to part of the product, including electronic equipment
/electronic controller, fan etc. than the given part should be sent to the
Guarantor at his expense. Returning faulty equipment is a condition to
accept the claim and replace this equipment for free. Not returning the
above-mentioned part within seven (7) working days will be a subject to
not accepting the claim and charging its costs to the purchaser.
25.
Provisions of this document shall not limit, in any way, the rights
resulting from the claim filed based on the statutory guarantee. The
warranty does not affect the other claims of the Purchaser to which
he/she it entitled pursuant to the provisions of law - including those
related to non-compliance with the agreement. The purchaser can
exercise powers from the statutory warranty regardless of powers
resulting from the guarantee. If the purchaser exercises his powers
resulting from the warranty, the period for execution of powers resulting
from the warranty will be suspended from the date of notice about the
defect. This period will be continued from the date of refusal by the
Guarantor about the execution of obligations resulting from the warranty
or ineffective lapse of time for their execution.
26. To all matters not settled in this Warranty Card and document the
provisions of the Civil Code Art. 577 - 581 shall apply.
13.1.
WARRANTY CONDITIONS “48H SERVICE”.
1.
The "48h Service" program covers heating boilers manufactured by
DEFRO R. Dziubeła sp. k.
2.
Any complaints are to be made at a retail or wholesale outlet or directly
at the Company’s e
-mail: [email protected], or by a letter to the
company’s
address.
3.
Fault registration can be completed if the Purchaser has a purchase
confirmation and has filled in the Warranty Card correctly including a
complaint sheet.
4.
The "48h service" ensures that DEFRO R. Dziubeła sp. k. does its best
to remove any faults which make it impossible/difficult for the boiler to
operate within the period of two business days from the day of fault
registration.
5.
Fault removal time may be prolonged for reasons not dependent on
DEFRO R. Dziubeła sp. k., such as the necessity of replacement of
construction elements, lack of spare parts at the supplier, adverse
weather conditions /force majeure/.
6.
Failure to carry out repairs within this period cannot constitute a ground
for any claims against DEFRO R. Dziubeła sp. k. and Authorized Service
Partner.
7.To facilitate contact with service, service hotline for Customers has
been set up: 509 702 720 and 509 577 900. If you call on these numbers,
you will receive the necessary information and help with any service
issue.
13.2.
POST-WARRANTY SERVICES.
Apart from standard warranty services, we offer the following paid
post-warranty services:
1.
Check boiler room ventilation.
2.
Checking tightness / application of silicon or replacement of cord -
payable according to price list/.
3.
Checking correctness of hydraulic connections.
4.
Checking correctness of connection to the flue.
5.
Check electrical connections in the electronic controller.
6.
Checking the tightness of fuel container door.
7. Checking the connection between the fuel charging system and the
boiler's body.
8. Checking for damage to electrical wires of the fan, gear-motor and
sensors.
9. Checking for any changes to the boiler /description in comments/.
10. Checking indicators and location of all sensors.
11. Cleaning exchanger /removal of deposit/.
12. Cleaning exchanger /removal of deposit/.
13. Adjustment of boiler for a given fuel type /fuel charging and banking
time settings and fan power settings/
For paid and post-warranty repairs the cost of man-hour and cost of
service travel from the service’s seat is counted according to the current
price list available on www.defro.pl.
We kindly inform that the possible replacement of the boiler component, with the working one, claimed by the user is not
unambiguous with admission by the DEFRO R. Dziubeła sp. k. of boiler user’s warranty claims and does not end the complaint
processing procedure. DEFRO R. Dziubeła sp. k. reserves the right to charge the boiler’s user with component
replacement/repair costs, which after expertise/repair was stated as damaged by the factors independent of the boiler’s
manufacturer (e.g. short-circuit in electric system, overvoltage, flooding, mechanical damages not visible to the naked eye
etc.) and which damages were not able to be stated during repairing in the location of boiler operation by the service, within
60 days from date of carrying out the repair. DEFRO R. Dziubeła sp. k. will issue
an appropriate invoice for the
replacement/repair of the subject component with the enclosed expertise protocol. At the same time, we inform, you that lack
of payment for the invoice including the above-mentioned costs within 14 days from its issuance results in irrevocable loss of
warranty for the used boiler and this information will be entered into our computer supervision system for boilers within the
warranty period. The date when the due amount is credited to the bank account given in the mentioned invoice is treated as
the payment date.
