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13. PRODUCT WARRANTY TERMS AND CONDITIONS.
1.
Placing warranty statement, which contents correspond to the
provisions of this document, the Guarantor - manufacturer of the product -
DEFRO R. Dziubeła spółka komandytowa with seat in Ruda
Strawczyńska 103A, 26
-067 Strawczyn, entered in the Register of
Entrepreneurs of the National Court Register by the District Court under
the number KRS 0000620901, NIP: 9591968493, National Business
Registry Number [REGON]: 363378898, gives the Purchaser a warranty
for the sold product on terms and conditions specified below.
2.
The guarantee refers to a heating boiler type DWS ................ with
serial number ............................. (subject of agreement - central heating
boiler) under the condition that the product has been fully paid. Due to
suitable, proven and unified standards of sales the warranty covers only
products purchased in authorized points of sales of the Guarantor or from
authorized distributors. A full list of authorized companies is available on
the website
3.
When whole price will be paid and the product will be issued to the
user also the warranty card will be issued. In the warranty card is missing
the Purchaser should immediately contact the Seller to obtain this
document, while its lack has no influence on the validity and period of the
warranty given based on this statement, but it can have an influence on
the correct, timely processing of obligations resulting from this warranty
by the Guarantor.
4.
To allow Guarantor efficient operation the Purchaser should
immediately after issuance of the product, send back a copy of the
correctly completed Warranty Card to the address of the Guarantor (Ruda
Strawczyńska 103a, 26
-067 Strawczyn). Correctly filled Warranty Card
has date, stamp and signatures in designated locations.
5.
The Purchaser receives Warranty Terms and Conditions, Warranty
Card as well as Operating Manual containing conditions for boiler's
usage, installation guide and parameters regarding the chimney, fuel and
boiler water.
6.
The Guarantor guarantees that the boiler works correctly provided that
all conditions specified in the Operating Manual have been met, including
these regarding parameters of fuel, chimney, boiler water and connection
to the central heating system. The warranty covers the product used in
compliance with its intended use and information provided in the service
manual. A guarantor is not responsible for the effect of normal wear and
tear of the product which is connected with operation.
7.
The warranty does not cover the products with any modifications
carried out to adapt the boiler to any functions unforeseen by the
Guarantor, including combustion processes outside the automatic furnace
and use of the other fuels than indicated by the Guarantor in this
Operating Manual.
8.
The warranty authorizations period commences on the date of
issuance of the product to the Purchaser and equals:
a)
3 years for tightness of heat exchanger, when the system includes
solutions ensuring maintaining of minimum return temperature 55
o
C and
accumulation tank;
b)
two (2) years for other elements and correct boiler functioning, however
no longer that three (3) years from the production date;
c)
One (1) year for cast-iron elements and movable elements constituting
boiler's equipment;
d)
Elements subject to wear-out are not covered by the Warranty; these
include especially: screws, nuts, handles, and ceramic and sealing
elements.
9.
The Warranty is valid in the Republic of Poland.
10.
During the warranty period, the Guarantor ensures free-of-charge
repairs of any physical defects of the product within the period of:
a)
14 days after the fault report, unless the repair requires replacement of
construction elements of the product;
b)
30 days after the fault report, if the repair requires replacement of
construction elements of the product;
subject to points 3 and 4 of these warranty conditions.
11.
Registration of any physical fault to be repaired during the warranty
period (fault registration) should be made by the Purchaser immediately
after a fault has been found and no later than after 14 days.
12.
Any fault is to be registered with the Guarantor (Ruda Strawczyńska
103a, 26-067 Strawczyn) by sending a complaint sheet contained in this
operating manual, filled in and stamped by an authorized point of sale or
authorized distributor.
The fault registration should contain:
a)
type, capacity, serial number, manufacturer number (the information is
located at the rating plate),
b)
date and place of purchase,
c)
brief description of fault,
d)
boiler protection system (type of the expansion vessel),
e)
detailed address and phone number of the Purchaser.
If the following cases are complained about: incorrect combustion in the
boiler, tar deposits, smoking through the fuel charging door; the fault
registration should be supplemented with a copy of a chimney sweep
expertise certifying that the flue meets all requirements specified in the
operating manual for a given boiler's capacity.
If water leakage is complained about, leak-tightness must not be checked
by means of compressed air.
13.
The Guarantor shall not be responsible for exceeding of the periods
mentioned in point 10 above or the Guarantor or its representatives will
be ready to remove the defect within the date agreed with the Purchaser
and will not be able to carry it out due to reasons not attributable to the
Guarantor (e.g. lack of proper access to boilers, lack of energy or water,
force majeure, Purchaser is not present etc.).
14.
If the Guarantor, despite being ready to carry out the repair, will not be
able to carry out the warranty repair twice because of the reasons
attributable to the Purchaser then it is assumed that Purchaser had
resigned from the claim included in the guarantee claim. Notification
about the same defect in this mode is not possible.
15.
If the fault complained about cannot be removed and after three
repairs the product is still faulty but can be used, the Purchaser has the
following rights:
a)
to obtain a discounted price for the product, proportionally to the use
value of the product;
b)
replace the product with one free of faults.
16.
The product can be replaced if the Guarantor decides it cannot be
repaired.
17.
The Guarantor does not accept liability for inappropriate choice of the
boiler with respect to the heated area (e.g. boiler of too low or too high
power with respect to requirements). It is recommended to choose a
boiler in cooperation with a design office or the Guarantor. The Guarantor
is not liable for loss of data saved in the equipment and for economical
losses and lost profits.
18.
The guarantor will refuse realization of Purchaser’s claims resulting
from this document in the case when:
a)
will state damage or ripping of leaden seals,
b)
identification of product will be impossible (that is conformity of the
presented product with a document describing the equipment, replaced or
illegible documents etc.),
c)
damages resulting from incorrect transport carried out or ordered by
Purchaser,
d)
damages resulting from incorrect installation or repair by an unqualified
person, including obedience to standards specified in point 7.4.
Connection of boiler to the heating system
e)
particular components of the equipment were willfully replaced with
non-genuine, used etc., repairs outside the authorized service of the
Guarantor etc.
f)
damages are mechanical, chemical, and thermal and they are not
resulting from causes in the sold product.
g)
damages concerns wearing parts, especially: screws, nuts, handles,
ceramic and sealing elements,
h)
damages resulting from product usage inconsistently with the
operating manual, that is especially when:
•
corrosion of steel elements in the area of the flue resulting from the
long-term operation of the boiler at a central heating water temperature
not exceeding 55°C,
•
Damages resulting from using central heating water of incorrect
hardness (burning of furnace steel plates due to boiler scale deposits),
•
Incorrect boiler functioning resulting from lack of chimney draught or
inappropriate power of the boiler,
•
damage resulting from electricity cuts,
i)
faults are not significant and do not have an impact on the use value of
the product.
19.
This warranty does not cover:
•
products used for business purposes or industrial uses;
•
components of electrical equipment;
•
damages caused by the other connected equipment, devices or
accessories other than those recommended by the Guarantor.
•
damages occurred as a result action of external impacts, among other:
by the action of force majeure;
•
damages caused by animals,
20.
Warranty repairs accepted by the Guarantor are carried out free of
charge. The guarantor can charge the costs connected with the warranty
claim only in case when a claim is not accepted as a result of stating
circumstances which are listed in points 17 and 18 mentioned above. 21.
Notification of complaint can be considered positively only in the case of:
•
keeping the time-limits mentioned in this document;
•
fulfilling the other terms and conditions of the warranty;
•
presentation of product proof of purchase - that is invoice or fiscal receipt, the
other proof of purchase, in compliance with the regulations;
