Datamax W-Class, Maintenance Manual

Page: 58 / 211

Troubleshooting
3-6
Fault Messages (continued)
Displayed Message Description Possible Solution(s)


Consistently low sensor
readings were detected. Press any key to continue.
1) Ensure that the reflective mark was
inserted facedown in the media sensor
during the appropriate calibration step.
2) Ensure that the reflective mark is made
of carbon-based ink.
3) Ensure that the sensor is free of debris.
4) Retry calibration. If the problem
persists, try ‘Advanced Entry
Calibration’; see Section 2.1.3.



Consistently high sensor
readings were detected. Press any key to continue.
1) Ensure that the reflective mark was
inserted facedown in the media sensor
during the appropriate calibration step.
2) Ensure that the reflective mark is made
of carbon-based ink.
3) Ensure that the sensor is free of debris.
4) Retry calibration. If the problem
persists, replace the media sensor; see
Section 4.9.

Thermal transfer printing
is enabled, but no or only
sporadic movement of the
ribbon supply hub has
been detected. 1) Ensure that ribbon is correctly loaded
and that the printhead is locked down.
2) Check the ribbon supply and take-up
hubs for obstructions that could inhibit
movement.
3) Ensure that the core of the ribbon supply
fits snugly onto the ribbon supply hub.
4) Ensure the media/paper combination is
correct.
5) Possible defective timing disk, light pipe
or ribbon sensor (on the Backplane
Board).
6) Possible defective main logic board; see
Section 4.10.