Datamax W-Class, Maintenance Manual

Page: 57 / 211

Troubleshooting
3-5
Fault Messages (continued)
Displayed Message Description Possible Solution(s)

Media cannot be detected. 1) Ensure that the media is properly loaded
and, if using media with a clear liner or
large notches between labels, ensure that
the ‘Paper Out Distance’ has been set.
2) Adjust the position of the media sensor.
3) Perform a calibration; see Section 2.1.
4) Examine the media sensor and clear any
obstructions (e.g., paper dust, adhesive,
etc).
5) Possible faulty media sensor cabling
connection.
6) The media sensor may be defective.
Replace the sensor; see Section 4.9.
7) The main logic board may be defective.
Replace the board; see Section 4.10.

Three possible causes:
(1) An update was made to
the Application Version of
the firmware; (2) the
printer was powered-off or
reset during a ribbon, out
of stock or TOF fault; or
(3) the printer was unable
to complete the Media
Calibration.
Depending upon the cause:
(1) Press the FEED key in an attempt to
identify and then clear the related fault
condition; or (2) If necessary, calibrate the
printer; see Section 2.1.

A problem has been
detected in the print logic. 1) Try cycling the printer power ‘Off’ and
‘On’ to clear the fault.
2) Replace the main logic board; see
Section 4.10.

A RAM error has been
detected. 1) Try cycling the printer power ‘Off’ and
‘On’ to clear the fault.
2) Replace the main logic board; see
Section 4.10.