Datamax RL4 User Manual Download

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4 Maintenance and Adjustments

4.1

Cleaning Intervals .................................................................................................. 29

4.2

Cleaning the Printhead ............................................................................................ 30

5 Troubleshooting

5.1

Introduction .......................................................................................................... 33

5.2

Troubleshooting Tips............................................................................................... 33

Appendix A: Specifications

Appendix B: Wireless LAN and Bluetooth Setup

B.1

Introduction ............................................................................................................ 1

B.2

Static IP/DHCP Setting .............................................................................................. 1

B.3

Infrastructure/Ad-hoc Setting .................................................................................... 2

B.4

Wireless LAN Security Settings ................................................................................... 3

B.4.1

WEP 64 & 128 Bit........................................................................................... 3

B.4.2

WPA2-PSK w/CCMP ........................................................................................ 4

B.4.3

WPA2-PSK w/TKIP.......................................................................................... 4

B.4.4

WPA2-Enterprise ............................................................................................ 5

B.4.5

WPA-PSK TKIP w/TKIP .................................................................................... 6

B.5

Resetting the Printer................................................................................................. 7

B.6

Bluetooth Setup ....................................................................................................... 7

Appendix C: USB Setup

C.1

Introduction ............................................................................................................ 1

C.2

Printer Configuration................................................................................................. 2

C.3

Composite Class Installation ...................................................................................... 3

C.4

CDC Only Installation................................................................................................ 8

C.5

Printer Class Only Installation .................................................................................. 10

Summary of Contents for RL4

Page 1: ...User Guide ...

Page 2: ......

Page 3: ... defective product In no event shall Datamax O Neil be liable to the purchaser for any damages resulting from or related to any failure or delay of Datamax O Neil in the delivery or installation of the computer hardware supplies or software or in the performance of any services Some states do not permit the exclusion of incidental or consequential damages and in those states the foregoing limitati...

Page 4: ...ards or other normative documents Applicable Directive 2004 108 EC 73 23 EEC Applicable Standards EN55022 2006 EN55024 1998 A1 2001 A2 2003 IEC60950 1 2005 2nd Edition The RL4 printer with the 802 11 a b g and Bluetooth options has been found compliant to the SAR requirements The maximum SAR measured value was 0 572 W kg averaged over 1 gram FCC Notice This equipment has been tested and found to c...

Page 5: ... Printer Operation 3 1 Front Panel 11 3 1 1 LCD Icons 11 3 1 2 Audible Alerts 11 3 1 3 Buttons 12 3 1 4 Menu 12 3 2 Configuration Label 13 3 3 NETira CT Printer Configuration Utility 14 3 4 Media and Calibration 16 3 4 1 Selecting Media Type 16 3 4 2 Quick Media Calibration 18 3 4 3 Manual Media Calibration 19 3 5 Presenter Mode 23 3 6 Printer Input Mode Emulation 25 3 7 Saving Loading Configurati...

Page 6: ... B 2 Static IP DHCP Setting 1 B 3 Infrastructure Ad hoc Setting 2 B 4 Wireless LAN Security Settings 3 B 4 1 WEP 64 128 Bit 3 B 4 2 WPA2 PSK w CCMP 4 B 4 3 WPA2 PSK w TKIP 4 B 4 4 WPA2 Enterprise 5 B 4 5 WPA PSK TKIP w TKIP 6 B 5 Resetting the Printer 7 B 6 Bluetooth Setup 7 Appendix C USB Setup C 1 Introduction 1 C 2 Printer Configuration 2 C 3 Composite Class Installation 3 C 4 CDC Only Installa...

Page 7: ...ac c ck k ki i in n ng g g After removing the printer from the packaging material check the contents The following items should be included Printer Belt Clip Documentation Any special or additionally purchased items Additional Requirements The following items are necessary for generating labels from your printer Contact your customer support or sales representative for advice on which media and so...

Page 8: ...however these are not OSHA approved safety straps Both the hand strap and shoulder strap have a limited break away strength If the strap is caught or wrapped and pulled beyond normal use the strap will come off the Attachment Points Do not use the straps for mounting hanging or otherwise a permanent installation of the printer If the latch appears damaged white stress marks in plastic discontinue ...

Page 9: ...nging This ingress of moisture should be avoided at all cost The printer warranty can not be honored for excessive water inside the printer even if an IP54 case is used 1 Open the case at the 2 side zippers 2 Slide the printer into the case 3 Close the case using the 2 side zippers and Velcro closure 4 Fold back the paper exit flap for each print job The paper exit flap can also be rolled up out t...

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Page 11: ...details then connect power as follows The maximum operating temperature of the printer is 50 C However the maximum operating temperature when used with a Datamax O Neil power supply for charging is limited to 40 C Please charge the printer in a suitable location that meets this temperature requirement There is a risk of explosion if the battery is replaced by an incorrect type Dispose of used batt...

Page 12: ...egins to smell DO NOT touch Place immediately in a empty metal trash can DO NOT use the battery for any product other than the RL4 or designated printer DO NOT tamper with or attempt to disassemble the battery pack DO NOT subject the battery pack to water or liquids of any kind Be careful when setting the battery pack down on a flat surface always store the battery pack with the contacts facing up...

Page 13: ...e connecting Power or interface cables to the printer be sure the printer is powered off Serial Connection The serial interface supports RS 232C communications via a RJ 11 connector The following list of serial port settings is menu selectable via host software driver and must match the host computer s serial port settings Baud Rate Default 9600 bps Parity Default N Word Length Default 8 bits Stop...

Page 14: ... d di i ia a a L L La a ab b be e el l ls s s o o or r r P P Pa a ap p pe e er r r Load media into the printer as follows 1 Slide the Thumb latch rearward and then lift up on the printer s Cover Thumb Latch Cover 2 Slide and hold open the Supply hubs Supply Hubs ...

Page 15: ...ia 4 Allow the Supply Hubs to retract onto the Roll of Media Then close the printer s Cover and press downward until latched Supply Hubs Roll of Media Cover 5 Press the button a couple of times to normalize tracking The printer should advance the media to the start of the next label for each press ...

Page 16: ...escribed in Section 2 3 steps 1 3 2 Remove about 8 inches 200mm of labels from the Media Backing 3 Open the Peeler Door Route the media as shown below 312 Media Backing Peeler Door 4 Pull the media backing taught then Close the Peeler Door 5 Press the button a couple of times to normalize tracking The printer should advance the media to the start of the next label for each press ...

Page 17: ...g to remaining battery charge During charging the battery level is continuously progressing to show charging unless at 100 Wireless LAN Signal Strength The DC power supply is connected and the battery is charging IP 192 168 0 1 IP address currently assigned to the printer if equipped If an IP is not assigned it will display as 0 0 0 0 Bluetooth models will display the MAC address The printers disp...

Page 18: ...system The menu system is informational only configuration changes to the printer can not be made via the menu The menu consists of three branches default values are show next to each item Serial Baud Rate 9600 BPS Data Bits 8 Parity None Stop Bits 1 Protocol Hardware MAC Address xx xx xx xx xx xx varies for each printer standard 6 octets of hexadecimal digits Calibrate Media The printer is factor...

Page 19: ... including the firmware version memory allocations enabled options communications settings and label counter data To print the Configuration Label 1 Be sure the printer is properly loaded with media at least 4 inches wide and that the power to the printer is off 2 Turn on the printer allow the printer to reach a ready state 3 Press and hold the for 6 seconds and then release The printer will now p...

Page 20: ...printer language input mode If the printer has been set to use an input mode other than DPL the printer s input mode must be changed back to Auto or DPL This can be performed using the Tools Set Input Mode function within NETira CT 1 Once installed launch the NETira CT configuration utility 2 Be sure the battery is installed and the printer is ON Connect the host to the printer see Section 2 2 Int...

Page 21: ... c In the toolbar from the drop down menu box select TCP_IP Then click on the Query Printer Icon 3 At this point you may browse the Printer Component categories and make any changes necessary to the printer configuration 4 Once your changes are complete send the new settings to the printer using the Send button Note When sending the changes to the printer only the changes displayed on the current ...

Page 22: ...d their proper sensor settings are shown below Media Type Gap Label Media Notch Media Edge Notch Media Center Reflective Media Black Mark Continuous Media Sensor Setting Gap Not Supported Gap Reflective Continuous Requires the Continuous Label Length value to be set Most applications that use label media will use the default setting of Gap However if black mark or continuous media is being used th...

Page 23: ...es 2 Label Width 1 100 inch 425 200 2 inch media 300 3 inch media 400 4 inch media 3 Maximum Label Length 1 100 inch 800 Distance must be greater than the length of your media i e 1000 10 inches 4 Sensor Type Continuous Gap Labels with gap Continuous Media with no gaps Reflective Labels with Q Mark or black mark 3 After updating the New Value columns click on the check boxes to select these parame...

Page 24: ...ck Media Calibration can be performed using the NETira CT configuration utility see section 3 3 for more information on NETira CT Launch the NETira CT configuration utility and query connect to the printer 1 Click on the Sensor Calibration printer component 2 Install your media in the printer and click the Quick Media button 3 The printer will feed media while the sensor is being calibrated At the...

Page 25: ...lue of the media sensor on the printer The Manual Media Calibration can be performed using the NETira CT configuration utility see section 3 3 for more information on NETira CT Launch the NETira CT configuration utility and query connect to the printer Procedure for Gap Type Media be sure the printer is set to sense Gap media see Section 3 4 1 1 Click on the Sensor Calibration printer component 2 ...

Page 26: ...bserve that Gap Back Value and Gap Paper Value have changed Procedure for Black Mark Media be sure the printer is set to sense Black Mark media see Section 3 4 1 1 Click on the Sensor Calibration printer component 2 Click the Manual Media button to start the manual calibration process Follow the instructions on the following screen 3 Select the Reflective radio button then click OK ...

Page 27: ...d and used for this calibration procedure 4 Load Stock Place a white section of media under the sensor close the door then click OK Printing Area Sensor 5 Load Special Q Mark Media for Reflective Media Place a black section of the media under the sensor and close the door then click OK Q Mark Area Sensor 6 Remove Stock Remove all media from printer close the door then click OK ...

Page 28: ... will display a message indicating the process has finished In case of any error a FAILED CALIBRATION message will be displayed Repeat the process 8 To confirm changes observe that the Black Mark values have changed ...

Page 29: ...ion utility see section 3 3 for more information on NETira CT Launch the NETira CT configuration utility and query connect to the printer Enable the Presenter Sensor 1 Click on the Miscellaneous printer component 2 Set the Present Sensor Equipped to Enabled 3 After updating the New Value column click on the check box to select this parameter change to be sent to the printer Click the Send button t...

Page 30: ...k the Presenter Sensor button to start the calibration process Follow the instructions on the following screen 4 Type the number 6 as the Advance Distance after QMark Gap Click the OK button This value may vary if Datamax O Neil media is not used 5 The following screen will be shown Click the OK button to start the process After the calibration is performed successfully the following confirmation ...

Page 31: ...y see section 3 3 for more information on NETira CT The NETira CT configuration utility can only communicate to the printer using the DPL printer language input mode If the printer has been set to use an input mode other than DPL the printer s input mode must be changed back to Auto or DPL This can be performed using the Tools Set Input Mode function within NETira CT Launch the NETira CT configura...

Page 32: ...e NETira CT configuration utility and query connect to the printer To Save a Configuration File 1 Once the printer has been queried the current settings can now be saved to a file You may also make changes to any of the settings and have these values saved as well 2 To save current configuration in a file go to File Save As menu and specify the filename The current settings will be saved in a file...

Page 33: ...aunch the NETira CT configuration utility select Tools then Printer Demo 2 Browse to folder containing print files highlight files to be printed and click Add 3 Click on Print to send the file s to the printer Standalone Printer Demo 1 Launch the Printer Demo utility 2 Select file to print from the drop down menu 3 Select Settings to set the communication parameters for the communication type sele...

Page 34: ... file 4 Click the Send button to start the firmware update Loading Boot 1 and Boot 2 and Firmware 1 Connect the printer to your PC using a serial cable 2 Launch the NETira CT configuration utility and query connect to the printer see section 3 3 for more information on NETira CT It is recommended that the configuration be saved before downloading firmware and restored when finished Be sure to chec...

Page 35: ...hol Cleaning Pen After 3 5 rolls of media Platen Roller Cotton Swab w Isopropyl Alcohol Cleaning Pen After 3 5 rolls of media Peel Off Roller Cleaning Pen Cleaning Pen After 3 5 rolls of media Lid Roller Cotton Swab w Isopropyl Alcohol Cleaning Pen After 3 5 rolls of media Media Sensor Compressed Air Compressed Air Monthly Interior Compressed Air Compressed Air As Needed Isopropyl alcohol is a fla...

Page 36: ...ure Streaks in printed labels usually indicate a dirty or faulty printhead To clean the printhead using Datamax O Neil cleaning card The following procedure is for standard configuration printers Linerless printers should only be cleaned with the Datamax O Neil Cleaning Pen 770172 000 1 Open the printer Cover Remove any media installed in the printer Open the Fan Fold Door located in the bottom of...

Page 37: ...nthead using Datamax O Neil Cleaning Pen 770172 000 The Cleaning Pen is typically intended for use on linerless model printers It is used to clean components that are exposed directly to adhesive The pen is dual sided and has a two step process The first step Step 1 breaks up the adhesive and the second step Step2 removes it STEP 1 STEP2 The Step 2 end cap has a plastic scraper to remove large bui...

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Page 39: ...n 4 2 The temperature setting may be incorrect for the media being used Use the configuration utility or software commands adjust the Heat Setting and Print Speed Faulty printhead call for service The printer does not print or prints several labels at once The labels are incorrectly loaded See the loading instructions in Section 2 3 The media is not calibrated Calibrate it see Section 3 4 The medi...

Page 40: ...properly loaded Reload it see Section 2 3 When loading media ensure that the supply hubs are against the media and that gaps or marks in the labels are in line with the media sensor The media sensor or media sensor circuitry may be defective Call for service Labels move excessively from side to side during printing The media may not be properly loaded Reload it see Section 2 3 When loading media e...

Page 41: ...Storage Temperature 40 F to 140 F 40 C to 60 C Charging Temperature 41 F to 104 F 5 C to 40 C Humidity 10 90 non condensing ESD Protection 8kV Air 6kV Contact Print Technology Printhead Direct thermal 203 dots per inch 8 dots per mm Print Width 4 125 105 mm Print Speed 4 per second 102 mm per second Memory Installed Memory 32 MB RAM 64 MB Flash Media Media Types 2 00 4 12 51 105 mm linered and lin...

Page 42: ...codes see the Programmer s Manual for full listings and detailed information Scalable Fonts CG TriumvirateTM Bold Condensed CG Triumvirate CG Times with Cyrillic Greek Arabic and Hebrew character support from Monotype Imaging Standard fonts 5 5CPI 7 2CPI 10 2 CPI 10 7CPI 18 5CPI 20 4CPI 22 6CPI 34 0CPI OCR A OCR B additional fonts available Downloadable font types True Type Bitmap Character Sets U...

Page 43: ...r Niceware NiceLabel and others ERP Systems SAP Oracle Software development kit C Visual Basic Approved Media To achieve optimum print quality and maximum printhead life Datamax O Neil specifies the use of Datamax O Neil brand media These supplies are specially formulated for use in our printers use of non Datamax O Neil supplies may affect the print quality performance and life of the printer or ...

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Page 45: ...downloaded from our website 3 Query the printer by using the Auto Detect button This will connect to the printer and retrieve the setting currently stored in the printer Note The message Done query printer confirms that communication process was successfully executed B B B 2 2 2 S S St t ta a at t ti i ic c c I I IP P P D D DH H HC C CP P P S S Se e et t tt t ti i in n ng g g The printer can be co...

Page 46: ...3 3 3 I I In n nf f fr r ra a as s st t tr r ru u uc c ct t tu u ur r re e e A A Ad d d h h ho o oc c c S S Se e et t tt t ti i in n ng g g 1 Click on the WIFI printer component 2 Change or confirm the following parameter settings ESSID Max 128 Chars Type name that match the name of your access point Network Type Infrastructure or Adhoc 3 After updating the New Value column click on the check box ...

Page 47: ...rinter component 2 Click the Static WEP radio button 3 Change or confirm the following parameter settings WEP Selected Key Select the key number to use WEP AP authentication Users share 40 bit 64 bit encryption Users share 128 bit 128 bit encryption WEP Data Encryption Enable WEP Data Encryption WEP Key 1 4 Enter the WEP keys that match values used in the access point 4 After updating the New Valu...

Page 48: ... these parameters to be sent to the printer Click the Send button to send these changes to the printer B 4 3 WPA2 PSK w TKIP 1 Click on the WIFI printer component 2 Click the Click the WPA WPA2 radio button 3 Change or confirm the following parameter settings Group Cipher TKIP Network Authentication Type WPA2 PSK 4 Type the Pass Phrase under the WPA_PSK_TKIP WPA2_PSK settings section Note that Pas...

Page 49: ...nterprise Phase 2 Method EAP MSCHAPv2 EAP Type Select EAP PEAP Note EAP Type can be variable Other values supported EAP LEAP EAP TTLS EAP PEAP EAP FAST 4 Type the user name and password under the WPA WPA2 Enterprise section 5 After updating the New Value column click on the check box to select these parameters to be sent to the printer Click the Send button to send these changes to the printer ...

Page 50: ...r settings Group Cipher TKIP Network Authentication Type WPA2 PSK_TKIP 4 Type the Pass Phrase under the WPA_PSK_TKIP WPA2_PSK settings section Note that Pass Phrase is case sensitive 5 After updating the New Value column click on the check box to select these parameters to be sent to the printer Click the Send button to send these changes to the printer ...

Page 51: ... section 2 1 B B B 6 6 6 B B Bl l lu u ue e et t to o oo o ot t th h h S S Se e et t tu u up p p The printer is configured with default factory settings To determine your printer s configuration print a Configuration Label see Section 3 2 1 Click the Bluetooth menu item in the Printer Component section of the configuration utility 2 To set up the printer for Bluetooth change or confirm the followi...

Page 52: ...B 8 ...

Page 53: ...C Printer Class Whenever possible it is recommended to use the Composite Class as it gives the most flexibility However on some systems e g handheld devices CDC or Printer Class alone should be selected as handheld devices have limited support Software Files Needed The following files can be downloaded from www datamax oneil com NETira CT Configuration Utility Seagull Windows Drivers for Printer a...

Page 54: ...ion utility can be downloaded from our website 3 Query the printer by using the Auto Detect button This will connect to the printer and retrieve the setting currently stored in the printer Note The message Done query printer confirms that communication process was successfully executed 4 Click on the Miscellaneous printer component 5 Change or confirm the USB Mode parameter setting 6 After updatin...

Page 55: ...e Create a new folder on your local computer named Drivers Download the necessary files and place them in this folder Step A Driver Extraction 1 To extract the Windows drivers to your local computer double click the Datamax O Neil_x x x file that was previously downloaded from the website The following screen will appear Click the Accept radio button and then click Next to continue 2 At the next s...

Page 56: ...on and then click Next 3 Select the Install from a list or specific Advanced radio button and then click Next 4 Select the Search for the best driver in these locations radio button 5 Check the Include this location in the search checkbox and then click Browse 6 Navigate to the Driver folder you created earlier that contains the Datamax O Neil Composite Class inf file 7 Select the folder and then ...

Page 57: ...sary ports to the printer 10 Click Finish to close the wizard Proceed to Step C to begin the installation of the Windows Printer Driver Step C Windows Printer Driver Installation 1 The PC will launch the Found New Hardware Wizard again 2 Select the No not this time radio button and then click Next ...

Page 58: ...in these locations radio button 5 Check the Include this location in the search checkbox and then click Browse 6 Navigate to C Seagull folder on your computer s hard drive 7 Select the folder and then Click OK Then Click Next 8 Select the driver that matches your model printer there may be multiple models listed and then click Next ...

Page 59: ... Continue Anyway 10 Windows will now install the necessary files for the Windows printer driver 11 Click Finish to close the wizard The printer can now be selected for use in the printer dialogue box of any windows application ...

Page 60: ...lace it in this folder 1 Turn on the printer and wait until the Ready screen appears The PC will then detect the printer and launch the Found New Hardware Wizard 2 Select the No not this time radio button and then click Next 3 Select the Install from a list or specific Advanced radio button and then click Next 4 Select the Search for the best driver in these locations radio button 5 Check the Incl...

Page 61: ...ick Continue Anyway 9 Windows will now load the drivers to assign the necessary ports to the printer 10 Click Finish to close the wizard The printer can now be selected for using the virtual com port assigned to the printer ...

Page 62: ...w folder on your local computer named Drivers Download the necessary file and place it in this folder Step A Driver Extraction 1 To extract the Windows drivers to your local computer double click the Datamax O Neil_x x x file that was previously downloaded from the website The following screen will appear Click the Accept radio button and then click Next to continue 2 At the next screen you can ch...

Page 63: ...ick Next 3 Select the Install from a list or specific Advanced radio button and then click Next 4 Select the Search for the best driver in these locations radio button 5 Check the Include this location in the search checkbox and then click Browse 6 Navigate to C Seagull folder on your computer s hard drive 7 Select the folder and then Click OK Then Click Next ...

Page 64: ...models listed and then click Next 9 When prompted click Continue Anyway 10 Windows will now install the necessary files for the Windows printer driver 11 Click Finish to close the wizard The printer can now be selected for use in the printer dialogue box of any windows application ...

Page 65: ...R R Re e ef f fl l le e ec c ct t ti i iv v ve e e M M Me e ed d di i ia a a C C Ca a al l li i ib b br r ra a at t ti i io o on n n L L La a ab b be e el l l ...

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